ForSaleByOwner.com, LLC

It has been 2 weeks since I signed on with forsalebyowner.com. I have had to call daily to try to get someone to call me back as my ad is not listed, I have no MLS number, and I have not received the services I paid for. It only took an hour for them to charge my credit card, but it's been 2 weeks and I still have nothing, including a call back from this place. I strongly recommend that anyone considering using this service to do extensive complaint searches because my experience seems to be the same as everyone else.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 7, 2015/10/20) */
We appreciate the feedback that Mr. [redacted] has given and apologize for the lack of customer service. We did have an issue with yard signs this summer but this has since been rectified. Also, while his home was listed on our site, and...

numerous others, the point of getting on the MLS near him is so that his home is exposed to a wider audience. In addition, the only way that anyone can have their home listed on the MLS is from a licensed broker/agent. We have contracted with outside firms to have seller's homes listed on their local MLS, but that is all they are required to do. It is not their responsibility to take photos, that is the role of a full service agent, of which ForSaleByOwner's program is not.
In addition, we have since issued a refund of $239.00, which was the amount Mr. [redacted] paid for the MLS upgrade. We do not give refunds normally for our services, but due to the items outlined in Mr. [redacted]'s complaint, we are processing the $239 on 10.20.15 as goodwill.

Dear Mr. [redacted],
We would still ike to research further for you. If you would still like to have this matter researched further, you may forward the requested information directly to me at [redacted]
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory as long as the agent actually follows through and resolves the issue in the timeframe promised without any additional delay and without my further attention.I am extremely disappointed in the communication, the quality and timeliness of the services provided.  It is extremely difficult to communicate sith ForSaleByOwner )FSBO) and get results.  The timeliness of service is not as advertised.  It has taken the agent 3 weeks to get our home listed on [redacted], verses one day and it is now over one month verses 7-10 days  to be listed on [redacted].com if the agents follows through as promised this time. It is frustrating and disappointing that it takes a formal complaint with services such as the Revdex.com and 2 vacations days off of work just to communicate AND get results with ForSaleByOwner.   I would have expected after excessive delays, numerous phone calls and emails from me to FSBO and the assigned agent they would have offered their best people to help correct this issue and do something to try and make up for all of the lost time and opportunity.  Every call to FSBO the response was "someone will get back with you within 2 days".  No one offered solutions, no one seemed to even understand or have much empathy for the complaints and requests for help.  Only two different people from FSBO ever did call back, one I do know reached out and finally contacted the Agent who had sat on our paperwork for 3 weeks and I do appreciate that person.  Working with FSBO has required my constant attention to follow up and ensure they have fulfilled their commitments.  I am disappointed FSBO has never offered anything to try and make up for the lost month, the lost opportunities and the missed prime window for selling my home.  I was not prepared for the headaches, frustrations, a full month of delays and the need to take 2 personal vacation days or the need to file formal, repeat complaints with the Revdex.com  just to follow up on the commitments and promises for services I paid for with ForSaleByOwner.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/04/06) */
Spoke with customer regarding her concerns and explained that our website went through a complete redesign to enhance the overall user experience and to add additional features to every listing. Our development team is working to fix the...

issues stated above and have a release date for 4/15/15. I have granted the user additional "Featured Home Time" on our website to increase the exposure and will inform the customer as soon as the issues are resolved. Thank you.

Initial Business Response /* (1000, 5, 2014/06/17) */
Contact Name and Title: [redacted] Team Lead
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@tribune.com
We have refunded the full amount of $294 back to the customer. The refund will take 7-10 business days to appear back on the...

card that this customer used. Attached is proof of the refunded amount.
Initial Consumer Rebuttal /* (2000, 7, 2014/06/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
For Sale By Owner has agreed to fully refund the money I paid to them. They have met my request in full.

Initial Business Response /* (1000, 5, 2015/09/25) */
We spoke with the Seller and informed him of our expediting his yard sign delivery. It should arrive by next Wednesday.
His GEO Code has been corrected on our site. We also relayed that he may post his property on Postlets.com to make certain...

it is on Yahoo homes. While we do syndicate the customer listings to other sites, we cannot guarantee that these sites will pick up the data.
We informed him that his property is viewable on [redacted] Links provided below.


http://www.[redacted]

[redacted]

http://www.remax.com/realestatehomesforsale/XXXXX-state-hwy-f-farmington-mo-XXXX...⇄ /> Initial Consumer Rebuttal /* (3000, 7, 2015/09/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was contacted today 9/25/2015, by a ForSaleByOwner representative informing me that the yard sign was being expedited. Following this call, I reviewed by property listing on their web site not seeing a revised shipping date nor any tracking number as a record of shipment. I still suspect they do not have any signs to ship. The yard sign is part of the package that I purchased. I was told that ForSaleByOwner business has no control over the errors posted for my property by the the other web site that they are partnered with. Further, that I would have to communicate directly with those web sites.I am requesting Revdex.com to assist with getting tracking information as a record of proof they have yard signs to ship.
Final Business Response /* (4000, 9, 2015/09/28) */
We did in fact ship the yard sign. The tracking info is: [redacted]XXXXXXXXX
UPS site:
Scheduled For Early Delivery On:
Tuesday, 09/29/2015, By End of Day
Originally Scheduled For Delivery On:
Wednesday, 09/30/2015, By End of Day
Final Consumer Response /* (2000, 11, 2015/09/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The yard did arrive on 9/29/2015

Hello,
Thank you for reaching out and ForSaleByOwner.com would like to apologize that we did not have referral coverage in your area. As we are aware that this may happen at times, we are reviewing the terms and conditions to make some changes for instances like this. We are in the process...

of cancelling your listing and issuing a full refund in the amount $279. Due to the age of the original transaction, please allow as 10-14 days to process the refund back to you. The refund will need to be processed via check, so could you please send me your mailing address to p[redacted]@tronc.com? Once we receive your mailing address, we can begin to process the cancellation.Sincerely,
ForSaleByOwner.com

Dear Mr. [redacted], We would like to apologize for the experiences you have described. However, our site does explain that the 100% money back Home Selling Guarantee on our website,...

requires a seller to complete the online application for the Home Selling Guarantee, the customer will then be proved a list of 3 agents to select from, and then, once the house is sold using our referral agent, we refund the entire amount of the package. Regarding the changes made by [redacted], as our Terms and Conditions state in Paragraph G, “as part of all three of our Service Plans, we will submit your property listing information to other, third-party websitesfor inclusion on those sites. Please be aware that you are not purchasing a listing with these other sites as part of the fee that you pay us, and that any of those sites may reject your listing for any reason or change their own services.” We have no control over any third party sites. As a result of the change by [redacted] that impacted all By Owner companies and not just ForSaleByOwner.com, we provided the link that [redacted] gave us for sellers to list their house on [redacted]’s sites, as well as mentioneda credit available to upgrade to the next package, if a seller so decided to. The credit equaled the entire cost of your previous package to be applied towards the next package upgrade. Your package that you did purchase placed your listing on Realtor.com for a 6 month period. Your property was placed on Realtor.com and was marketed on Realtor.com, as provided by the package you purchased. However, we will be issuing a refund for $185. This is the amount of your purchase ($359) minus a cancellation fee ($174), since the property was placed on, and marketed on, Realtor.com, as well as [redacted], until they changed their business model.
Sincerely,
ForSaleByOwner.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello,We would like to apologize for the delay, but the re-issued check was sent on December 13th via 2nd day delivery as FedEx did not offer overnight delivery to the mailing address. We have checked the tracking number and it indicates it was delivered to your address on December 15th at 4:14 PM. Please advise us as soon as possible if you did not receive the check.Sincerely,ForSaleByOwner.com

We have reviewed the complaint and our broker has spoken to the consumer. Although the property has been marketed for close to 2 months, we have agreed to cancel the listing and issue a full refund to the consumer. Customer has paid a total of $648.20 and this is the amount of the total refund back...

to the consumer's credit card.

Initial Business Response /* (1000, 5, 2015/07/20) */
Spoke with customer and refunded $324 of their purchase back to their credit card. The customer did not utilize the MLS portion of their listing, therefore were eligible for a partial refund of their entire purchase.
Furthermore, let them...

know that we are still working to get them their yard signs as quickly as possible.
Thank you.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
ForSaleByOwner.com fulfilled their obligation to the consumer to refund our purchase after unsatisfied service. Thanks.

Initial Business Response /* (1000, 5, 2015/07/23) */
Spoke with customer earlier this morning and apologized for any delays or inefficiencies with his selling process. This customer was listed on the Local MLS and Realtor.com through our listing provider on 7/8. Per our terms and conditions,...

ForSalebyOwner cannot offer a refund once the property is listed through one of our listing agents.
Explained that our syndicated/partner sites take up to 72 hours to collect the information from ForSalebyOwner, so there is a lag in when the other sites are active.
In terms of the yard signs, explained that we were getting caught up with the back-order and would begin shipping signs out this week and next week.
The customer was listed on our site, our partner sites, the MLS and Realtor.com and because of this we cannot offer a refund.
Please let me know if you need anything else.
Thanks so much.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My property was listed by FSBO on July 8, which is 10 full days from the time of first contact with the service. In terms of being listed on partner sites, I had to contact those companies directly, receive clarification as to why I was not listed, found out it was the fault of FSBO, and ended up doing this myself. I also had to upload all pictures and fill all descriptions, which is a process that took hours of my time. As of right now, we are 26 days post payment, and I have not received a yard sign. In short, I do not believe I have received a single benefit from this service, and have spent much time trying to coordinate with and contact your representatives for something that should have been taken care of as part of a professional service. Being listed on "partner sites", which do not affiliate themselves with FSBO.com, by my own doing, is not grounds to deny a refund.
Final Business Response /* (4000, 9, 2015/07/27) */
ForSalebyOwner successfully listed this customer's property on our partner sites including the Local MLS and Realtor.com. Our customer support representatives provide 7 day a week support and are available to assist with any aspect of the process. However, our representatives are not obligated to build our customer's Ads since ForSalebyOwner is a self-service website. Our yard sign orders have recently gone over to Amazon.com and are being fulfilled. We apologize for this delay but we cannot offer any form of refund for delayed yard sign orders.
Lastly, this customer has been listed on the Local MLS and Realtor.com through one of our 3rd party affiliates and because of this, we cannot offer a refund since this service has been provided.
Thank you, please let me know if you need anything else.

Initial Business Response /* (1000, 5, 2015/09/25) */
Customer's request is reasonable and we've refunded his credit card $70 due to no yard sign.
Also, extended the customer's package for one additional month.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/27) */
(The consumer...

indicated he/she ACCEPTED the response from the business.)
The company has responded promptly with an acceptable solution and taken immediate action to compensate fairly.

Easy to use with helpful hints on selling.

COMPANY IS A COMPLETE SCAM!!!
Why have they not been shut-down?
There is not one thing they deliver that they promise.

Hello,
Thank you for contacting ForSaleByOwner.com. We have updated our listing description to include "May not be available if local MLS does not syndicate to [redacted] Group" under the [redacted]/Trulia section of the package description. This better dictates that the syndication will only be...

available if that local MLS provider syndicates to the MLS.We appreciate the feedback and will be making additional enhancements to both our website and package descriptions in the very near future.
Sincerely,
ForSaleByOwner.com