ForSaleByOwner.com, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]l

Initial Business Response /* (1000, 27, 2015/10/21) */
We issued a response on 10.16. after speaking with the customer. We are not sure what else the Revdex.com needs at this point since none of the above yields any new information needed by our business.
Initial Consumer Rebuttal /* (3000, 29,...

2015/10/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
they never spoke with us. They sent the yard sign two months after our listing, and after us telling them (thru emails) to not even bother sending it anymore, since we canceled the listing. They completely ignored us. At this point we are just disgusted and don't even want to have anything to do with them ever again
Final Business Response /* (4000, 31, 2015/10/22) */
Issued customer refund of $100 due to lack of yard sign and lack of customer response. Refund issued on 10.22.15.
Final Consumer Response /* (2000, 33, 2015/10/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Out of the blue, we received a credit of $100 on the credit card we paid with. No calls, no emails, no explanation whatsoever.. We are astounded at the lack of personal touch..

Initial Business Response /* (1000, 5, 2015/09/17) */
We acknowledge that [redacted]is having issues with their lead inquiries from their site. We are working diligently with [redacted]to find a solution, however, [redacted]has not identified the problem yet. As soon as the problem has been solved,...

we will forward on any inquiries to the customer.
We have expedited delivery of the yard sign and customer can expect delivery in 5-7 days.
Customer requested a spotlight home as one remedy, however we could not fulfill due to FSBO's payment system- would have to charge the customer and then issue a credit. So no spotlight home has been given at this time.
Customer requested a featured home, which we did fulfill with an expiration date of Sept 2016.
We also issued a full refund of $349 to customer's card on 9.17.17.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We will accept the response, however, we still have not received any of the property inquiries that were submitted through [redacted] I would also like to request that ForSaleByOwner provide weekly updates as to the status of those missing property inquiries until the inquiries have been forwarded to us. Our property has been on the market for over 2 weeks, and we still have not gotten any of the [redacted]inquiries for the first week it was listed.
Final Business Response /* (1000, 11, 2015/09/30) */
Please inform the seller that [redacted]has solved their lead delivery issue and all [redacted]inquiries for the seller have been delivered as of 9.29.15. As new inquiries come in, they will be delivered directly to the seller.

ForSalebyowner.com,LLC was very easy to use and I got results quickly. I found my experience with them a pleasure and would use them them.

Buyer beware of the pricing on this website. I purchased the enhanced MLS listing for over $500. No where on their website did I find that they worked with an outside party, but my MLS was referred to realtydot.net. I was then charged an additional $500 once I sold my home. Therefore, it cost me twice as much to sell my home than was listed on their website. I paid the initial $500+ to list my home and then had to pay an additional $500 at closing. However, I do recommend this website over a realtor any day. People CAN sell their own houses and should not be made to feel like they cannot do this service for themselves.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/06/30) */
Spoke with customer and apologized for the inconveniences that she experienced in getting her listing set up. Refunded the MLS portion of the listing that was not utilized and offered to assist with getting the rest of her listing up and...

running. Informed my development team and manager of the issues and they have since been resolved.
Please let me know if you need anything else.
Thank you.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The issues were not resolved and no one ever followed up with me to tell me they were resolved.
I emailed support documenting my issues with detailed explanations and screen grabs of all of the errors. No one ever responded to a single email I sent to follow up with the status of the problems.
I had errors with the setup of the yard sign. I called support, he said from his side he saw it was ordered and being shipped. Logging into the console, it says it should arrive in 5-7 days. It says it shipped on Jun 11. No tracking number was ever input. On Jun 22 I emailed support because I had still not received the yard sign that was supposedly shipped on June 11. I never got a response from support.
One of the big issues I had spoken to the manager about was the problems with uploading photos and adding captions. After you submit captions with photos, they get applied to the wrong images. This issue was never fixed. I hesitantly added more photos and captions on June 22 (almost a week after I spoke to the manager and he said it works) and had the same problems. I had to go back and delete all the captions. I emailed support about this on June 22. I never heard back from anyone.
Since the first day of the listing, I have had the voicemail number set to be the primary contact number. My number has always displayed on the listing. I mentioned this to support. It was never addressed.
On June 22, I tried to print a flyer. One the first page the text got cut off of part of the page and then 5 more blank pages printed. Trying to shrink it down enough that the text would not get cut off and it was illegible.
After the MLS listing was canceled, I continued to get multiple emails a day reminding me to set up my MLS listing. I sent an email requesting my account be deleted, but received no response and continued to get several emails a day. I followed up again later to try to contact support. Submitting the form though, there was an error and the message would not send.
As you can see, there are numerous outstanding issues with this service, and their lack of handling customer service issues. I purchased a service, and they simply did not deliver.
Final Business Response /* (4000, 9, 2015/07/20) */
Sent this customer's listing over to our development team to look into the issues. We have found a fix for the photos displaying out of order.
We currently transitioned our vendor that was providing yard signs and expect yard signs to be going out to our customers within the next week.
I refunded the MLS portion of this customer's listing that they did not use but per our terms and conditions that is the only amount I can refund since the other sites that we offer were active.
Thank you.

Great service. Thorough and professional, brought us quick results.

Dear Mr. [redacted],We would still ike to research further for you. If you would still like to have this matter researched further, you may forward the requested information directly to me at [redacted]Sincerely,[redacted]

We were very pleased with forsalebyowner.com

very disappointed in FSBO. I signed up for the service that included listing in the local MLS and Realtor web sites. First complaint was the several hours needed to imput pictures..only able to load 2-3 at a time and took several hours (had about 80 pics total). Secondly, my information was never listed on MLS or Realtor...instead my information went to a new site called housepad.com...apparently FSBO handed my information off, however I only found this information out by repeated trying to contact FSBO to find out why I was not listed. After a month, it was confirmed that I received an email from housepad.com that had gone to my spam. Housepad demands all information be re-entered as well as Realtor contract be signed and returned. I contacted the Realtor named and never received a return email or phone call to address my questions. I requested a refund at this time, but was denied because more than 30 days had lapsed. Very poor experience!!

We value Mr. [redacted] feedback and have tried to reach him via email several times since registering this...

complaint. 
We have informed him that when his home went "under contract", he cancelled his listing with his assigned Broker. In order for him to re-list his home, the Broker would have to enter the listing again, and this would be considered a "new listing".  
 
While we are not able to reinstate Mr. [redacted] listing for free, we have extended an offer to Mr. [redacted] providing a discount on the price for the MLS portion of the listing, in order to get his property re-listed. If he is interested, he would need to respond back with his intentions.

Do not sign up with Forsalebyowner.com. They have the worst customer service and do not give you what you paid for. Three weeks after paying for their premium subscription they were supposed to give me yard sign. It was promised it would be there within 5 days and I have not received anything. When I called customer service they are saying it will be 3 more weeks. The customer service associates could not care the least bit and have a horrible attitude. They do not respond to emails and there is no followup.

Worst experience I have had with a business.

I purchased the basic package a week ago to see if this is the right choice for me maybe upgrade to the mls package later.However, my listing didn't get posted in any other websites, like [redacted] or [redacted], that it's supposed to.

So I tried to reach out to the customer service and discuss the problem. Live chat didn't work, they never responded to my emails, and to top it off, when I called the customer service and talked to Ebrahim, he said "It is what it is"! He didn't even care if I was going to cancel my posting. I should have read the reviews first.

Complete waste of time and money!

Don't make the same mistake as I did.

After speaking with Mr. [redacted], the Broker contacted the MLS to find out why this property listing was not showing on [redacted].com. It turns out the the Colorado MLS didn't have it checked off to be syndicated and that was the reason why the property listing never was showing when a search was...

conducted. We appreciate Mr. [redacted] patience as we worked tto resolve the situation.

Hello,We have issued a refund for the full amount as a result of the confusion regarding the buyer's agent commissions that must be offered on the MLS. Please allow 3-5 days for the refund to appear on your statement.Sincerely,ForSaleByOwner.com

Initial Business Response /* (1000, 9, 2015/07/06) */
This customer was refunded their full amount of $649 on June 9th, 2015. Please let me know if you need anything else.
Thank you!
Initial Consumer Rebuttal /* (2000, 11, 2015/07/08) */
(The consumer indicated he/she...

ACCEPTED the response from the business.)
I really appreciated the quick response of the corporate office. I received a helpful phone call on the same day. She was extremely helpful in resolving the matter. THANKS!

Initial Business Response /* (1000, 5, 2015/05/06) */
Spoke with Customer and resolved their concerns. We complied with their desired resolution and refunded the $75. Thank you.
Initial Consumer Rebuttal /* (2000, 7, 2015/05/10) */
(The consumer indicated he/she ACCEPTED the response from...

the business.)
A MANAGER CALLED ME THE DAY FOLLOWING MY Revdex.com COMPLAINT. I EXPLAINED THE SITUATION AND HE AGREED TO REFUNDED THE FULL UPGRADE AMOUNT. I AM SATISFIED WITH MY REFUND AND REALLY HOPE THAT THE COMPANY FURTHER LOOKS INTO THE CUSTOMER SERVICE ISSUES. [redacted] SEEMED TO HAVE FORGOTTEN 'VALUES' AND LET HIS 'POWER' GO TO HIS HEAD. THE RUDENESS AND DISRESPECT AND IN ABILITY TO ADMIT MISTAKES NEEDS TO BE FURTHER ADDRESSED.

Initial Business Response /* (1000, 5, 2015/07/22) */
Spoke with customer and came to a resolution. I will be refunding the remaining portion of the listing price (166.20) and will remove the listing from our site. Thank you.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/23)...

*/
(The consumer indicated he/she DID NOT accept the response from the business.)
It has taken a month to get a call back from these people. Saying that you are going to refund money and actually doing it are two different things. Until my credit card is refunded in full, this case should remain open. They charged my card within 1 hour, now he tells me it could take 2 weeks to refund my card? Something is seriously wrong with that, especially since my ad was removed within a hour of my phone conversation with him. They seem to be able to do everything for themselves very quickly, but returning calls and refunds take forever.
Even after removing my ad, they send me an email apologizing for the delay in shipping my signs and wanted to let me know that they should be shipped in about 2 weeks. That will be 6 weeks after I signed up for the service. The company is operated very carelessly.
Final Consumer Response /* (4200, 11, 2015/07/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Though I was contacted by the credit card company that both amounts have now been refunded by forsalebyowner, I am disappointed in the response from their office that my "entire investment" has been refunded. If this is in fact the case, how was I refunded for the 37 phone calls placed to their office where I was on hold for over 20 minutes during 19 of those calls? I find it odd that I waited over 2 weeks for a response to resolve the issue, yet they seem to respond to Revdex.com immediately. The monetary refund was only part of my issue with this company. The constant rudeness of the staff, the horrible communications and the lack of providing services that were contracted for and the time wasted are the biggest parts of this complaint. Even after getting the Revdex.com involved, I am still getting emails from this company letting me know that my signs will be shipped within 2 weeks, that would put us 6 weeks after the original promised date. The company is mismanaged and obviously the inner office communication is as bad as it is with customers. The public deserves to know this experience in detail as opposed to the company deciding that the case should just be marked as "resolved". We are currently talking to a news group to bring our experience out for other unsuspecting sellers to hear before going through this hell themselves.
Final Business Response /* (4000, 9, 2015/07/27) */
This customer was refunded the additional balance of $166.20 on 7/22. We never stated that it takes 2 weeks to return to the customer's bank account, it typically takes around 5 business days.
This case should be resolved as the customer's entire investment to ForSalebyOwner has been returned.
Thank you, please let me know if you need anything else.

Initial Business Response /* (1000, 5, 2015/07/22) */
Spoke with customer and came to a resolution. I will be refunding the remaining portion of the listing price (166.20) and will remove the listing from our site. Thank you.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/23) */
(The...

consumer indicated he/she DID NOT accept the response from the business.)
It has taken a month to get a call back from these people. Saying that you are going to refund money and actually doing it are two different things. Until my credit card is refunded in full, this case should remain open. They charged my card within 1 hour, now he tells me it could take 2 weeks to refund my card? Something is seriously wrong with that, especially since my ad was removed within a hour of my phone conversation with him. They seem to be able to do everything for themselves very quickly, but returning calls and refunds take forever.
Even after removing my ad, they send me an email apologizing for the delay in shipping my signs and wanted to let me know that they should be shipped in about 2 weeks. That will be 6 weeks after I signed up for the service. The company is operated very carelessly.
Final Consumer Response /* (4200, 11, 2015/07/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Though I was contacted by the credit card company that both amounts have now been refunded by forsalebyowner, I am disappointed in the response from their office that my "entire investment" has been refunded. If this is in fact the case, how was I refunded for the 37 phone calls placed to their office where I was on hold for over 20 minutes during 19 of those calls? I find it odd that I waited over 2 weeks for a response to resolve the issue, yet they seem to respond to Revdex.com immediately. The monetary refund was only part of my issue with this company. The constant rudeness of the staff, the horrible communications and the lack of providing services that were contracted for and the time wasted are the biggest parts of this complaint. Even after getting the Revdex.com involved, I am still getting emails from this company letting me know that my signs will be shipped within 2 weeks, that would put us 6 weeks after the original promised date. The company is mismanaged and obviously the inner office communication is as bad as it is with customers. The public deserves to know this experience in detail as opposed to the company deciding that the case should just be marked as "resolved". We are currently talking to a news group to bring our experience out for other unsuspecting sellers to hear before going through this hell themselves.
Final Business Response /* (4000, 9, 2015/07/27) */
This customer was refunded the additional balance of $166.20 on 7/22. We never stated that it takes 2 weeks to return to the customer's bank account, it typically takes around 5 business days.
This case should be resolved as the customer's entire investment to ForSalebyOwner has been returned.
Thank you, please let me know if you need anything else.