FMR

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I, however, do not forgo any right to further pursue my claim against FMR should this debt reappear with them or any other debt collection agency
Regards,
*** ***

Dear Mr***, FMR has been contracted to collect a debt attached to your nameAfter reviewing your complaint, FMR has made the decision to close your account and permanently discontinue collection effortsFMR would like to apologize for any inconvenienceRegards, Nick W

Dear Ms***, FMR has been contracted to collect on debt attached to your name You had made us aware that you believe you have previously paid any loans you have obtained and that you are disputing the debt that has been placed with our officeOn October 28th, immediately after your first phone
call with one of our representatives, a validation of debt was sent to your email as per your request. On said documentation is the open date that you are stating was not provided to youYou were provided an amount for pay off only because you had asked what you could do to resolve this matter and the representative was doing her best to assist youAt no time in the conversation were you given information in which you can allege we are a scamDuring your final phone call with our office, you advised us that you received the documentation you requested, and that you believe these accounts were fraudulentAt that time the representative followed procedure and notified you that your account would be documented as a disputeYour account has since been closed and you have not received any more phone calls from this office, nor will you in the futureRegards, Nick W

Dear Ms***, FMR has been contracted to handle a personal business matter attached to your nameFMR makes outbound calls regarding location information if we do not have valid contact information for the consumer we are attempting to contactWe would like to apologize if our location
information caused any inconvenienceThe representative who contacted you has been suspended without pay while we are reviewing the callsIf his position is reinstated he will be submitted to continued compliance and general customer service trainingFMR would again like to apologize for any inconvenience and we permanently discontinued communication regarding this matterRegards, Nick W

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Dear Mr***, FMR has been contracted to collect on debt attached to your nameAny information including your wife’s phone number was provided to our office and if it was called in error we do apologize. Ultimately you did dispute the debt in question and your account was closed and
returnedYou or any other phone numbers provided to our office have not been called as of November 1, 2017, and will not be called againRegards, Nick W

Dear Ms***, FMR has been contracted to collect on debt attached your husband *** ***'s nameWe respectfully disagree with your allegations that the representative you spoke with was using scare tactics and threatening to sue your husbandBoth phone calls have been reviewed and
the representative was extremely professionalAny information you had requested during your first conversation was provided including the name of the debt and the nature of the debtAfter you had requested that you review your records because the debt may have been previously paid the representative even offered to document and close your accountOn your second phone call to our office you had asked for our address, at that time you were put on hold and when the representative came back on the line he provided you with the addressThis office feels that you may be referring to a conversation you had with a different officeAt this time FMR has documented your husbands account as a dispute and it has been closedYou will not receive any further contact from this office. Regards, Nick W

Dear Ms***, FMR has been contracted to collect on debt attached to your nameThe correspondence you requested was sent to *** *** ***, *** ***, CA ***, two days after speaking with our representative on 6-29-As per your request your information has
been removed from our databaseYou will not receive any more contact from this officeFMR would like to apologize for any inconvenience. Regards, Nick W

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company in question has STILL failed to address my original complaintI have stopped receiving calls however I still have not received anything in writing per my request. They don't address their attitude but they insult me by their saying I was combative? I have worked in credit in collection before and I am tired of collection companies treating everyone like they have done something wrongIf this is a true debt that I am unaware of (STILL), I will pay it but it gives them NO right to demand anything of me if I simply ask for the information in writing(Remember, in this day and time, there are people that try to get our social security number or anything personal to steal our identity)
Regards,
*** ***

Dear Ms***, FMR has been contracted to collect on debt attached to your nameOn December 19, you contacted our office and spoke with a representative, this phone call has been reviewedIt was quickly established during the phone call that this may be fraud and that you had previously
filed a police report regarding a similar matterThe representative remained professional in asking that you send the documentation to our office so that the account in question could be documented correctly and closedAt no point during the phone call did you request a letter in the mail from this office nor were you told the local police would be contacted to have you arrestedUpon ending the phone call, the representative placed your account in a fraud statusYou will not receive any more calls from this officeWe would like to apologize for any inconvenience as your situation was unknown to usRegards, Nick W

Dear Mr***, Please see our previous response as our stance on this entire issue has not changedWe apologize for the confusion and inconvenienceNick W

Dear Mr***, FMR has been contracted to handle a personal business attached to your nameThis matter was placed in our office on February 14, and closed on the same day based on your complaint being filedYou have not received any calls since and seem to have this office confused with
another who may have attempted to contact you previouslyAt this time this matter has been returned and we can assure you that you have not and will not receive any more calls from this officeRegards, Nick W

Dear ***, FMR has been contracted to collect on a debt attached to your name. *I have no debt such as they claimed I would know if I had a payday loan out that was in a collection status Nonsense!* You contacted this office a total of three times on 09-27-2016 *they called ME and my husband twice; I called them BACK twice* After reviewing the account and phone calls, our representatives were nothing but professional with you at all times *They threatened me, and hung up on me when I didn't stand for being threatened as it is a violation of debt collection I have it taped* you were very difficult on all three calls *I don't put up with bullies and scammers* and did not provide our representatives any time to answer your questions *FMR refused to answer my questions*. The allegations that you are making are unfounded, untrue, and basically slander *Then sue me as I will be suing you We’ll let the judge determine*. The representative attempted to update your address for the proper correspondence to be sent *She has my address; it was confirmed She was more interested in threatening me then sending the evidence of a made up collection debt.* at that point you terminated the phone call prior to us being able to verify *Again, I was hung up by the first person, and the second one told me to sue you..tape recorded.* Documentation was sent to the address on file *Bologna.* If you have not received any documentation we must have a previous address on file *Because you have no documentation.* We apologize for the inconvenience and can assure you that you will not be contacted from this office again *If you do, it would be a violation, and I will continue documenting all contacts and forwarding to my attorney what he has requested, as well as this response to my complaint.* Regards, Nick W

Dear Ms***, FMR has been contracted to collect on debt attached to your nameAny form of communication from this office is in no way threateningOur staff is well versed on the statute of limitations and is allowed to attempt to notify you of the debt in questionThe phone call you are
referring to was reviewed and before you could be told what this debt was regarding you threatened legal actionYou are assuming this is something you discussed with a different company on November 17, 2017, however you do not know what this matter is regarding with this officeAt this time we have made the decision to discontinue collection effortsThis debt has been returned and you will not receive any more phone calls from this officeRegards, Nick W

Dear Mr***, After reviewing the documentation and calls on the on the account that was placed with this office for collection, FMR has documented the account disputed and permanently discontinued collection activityFurthermore, the representative you spoke with has been suspended and will
be submitted to continued training upon their returnFMR would like to apologize for any inconvenienceRegards, Nick W

Dear Ms***, FMR has been contracted to collect on debt attached to your nameIn April of when you initially contacted office there was no questioning from you as to whether or not this was your debtWillingly you agreed to a hardship monthly payment arrangement to get this matter
resolvedThere has been no threatening tactics used to obtain payment, in fact each month your payment was due you contacted this office to change or alter the arrangementWithout hesitation each representative assisted you and worked with youAs for your credit report, we are not a credit reporting agencyTwo letters were sent and the phone number on said letters is a working phone numberIf you had contacted our office and received a voicemail leaving a message would have resulted in a call back to youWhen you contacted our office on September 23, you stated you would be working with debt consolidation to resolve this matter and that you needed documentation resentThis was sent to you promptly and a representative attempted to contact you for follow upYour allegation that we are a scam based on your inaccurate claims is unfounded and untrueIt is unfortunate that you have chosen not to work with this companyYour account has been documented as dispute and sent backWe have made the decision to discontinue all collection effortsWe can assure you that you will not receive any more calls from this officeRegards, Nick W

Dear Ms***, FMR has had this debt placed with our office for collectionThe calls made on this account were made in attempt to locate you regarding the situation and were made in conformity with all federal and state lawsWith that said, the fact you are not recalling the loan and your
current financial situation is fixed, FMR is going to close the account with monetary reliefWe apologize for any inconvenienceRegards, Nick W

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI never acknowledged the debt they allegedI made a general statement that all my debts have been taken care of
Regards,
*** ***

I spoke with Mr*** this morning addressing his concernsHis payment is in the process of being returned due to the account being paid previouslyWe are diligently working with our brokers to remedy the situation. Regards, Nick W

Dear Ms***, FMR has been contracted to collect on debt attached to your nameWhen you initially contacted our office the representative provided you with the information that was placed in our officeWe have reviewed your statement and understand that you are disputing this debtWe would
like to first apologize for any inconvenience and based on your word we have documented your account as a disputeFMR has also closed your account and you will not receive any future communication from this office. Regards, Nick W