FMR

Dear Mr ***, FMR has been contracted to collect on debt attached to your name After receiving your complaint we have listened to and reviewed both phone conversations that took place between you and our officeOn August 2, you contacted our office and spoke with a
representative who, by federal law, was required to verify the last digits of your social security number before providing any information to youYou were also provided the three loan names that were placed in our office, the representative then gave you her name and extension as you requested, this is when the call was endedOn August 4, you contact our office and spoke with a different representative in which you refused to very the last four digits of your social security number therefore no information was provided to you making your above statement that you were provided different information incorrectYour attorney information was provided and since then you have not been contacted by this officeFMR has documented your account a dispute and it has been closedYou will receive no further communication from this office. Regards, Nick W

Dear Mr***, FMR has been contracted to collect on debt attached to your nameThis office was attempting to contact you to notify you of the debt placed with our officeAlmost immediately you claimed this matter was paid prior and you were advised that your account was updated with our
office and closedThis is not a credit reporting agency therefore that is an issue that we are unable to resolveYou will not receive any more phone calls from this officeRegards, Nick W

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. However if any future contact is made, further action will be taken. I'm sure there is no correspondence in the mail, as there is none
Regards,
*** ***

Dear Mr***, FMR would not expect you to pay something you do not legitimately oweThe information that was sent to you is all the information that was provided to usYour account with this office has been documented disputed and all collection efforts have been permanently discontinuedFMR
would like to apologize for any inconvenienceRegards, *** ***

Dear Ms***, FMR has been contracted to collect on debt attached to your name. In December of we did discontinue collection efforts to you as per your requestUnfortunately unbeknownst to us another account was placed with our office on April 13, All though you may have received a phone call from this office we immediately that day were able to remove your information to avoid future contactWe would like to apologize for the inconvenience and assure you that this was in error and you will not receive another phone call from this officeRegards, *** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I accept the business response to cease and desist collection activity on this accountI had requested verification of debt which I never received, and for them to stop harassing my family as they were still contacting them after I had been in contact with them
Regards,
*** ***I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The business has stated they were discontinuing all collection effortsThe company has begun attempting to contact me againRegards, *** ***

Dear Mr***, FMR has been contracted to collect on debt attached to your nameThe phone conversation you had with the representative on June 23, has been reviewedWe did in fact provide the name, date, and amount of the debtImmediately you claimed that this debt was paid priorNot at
any time were you told that there would be a warrant for your arrest, instead you were asked to send in proof showing that this may have been paid priorAt this time you did terminate the call without asking for any other information on our companyThe entire conversation you are claiming took place is untrue unless it was had with a different officeAt this time we have made the decision to discontinue all collection effortsThis debt has been returned and you will not be receiving any more calls from this officeRegards, Nick W

Dear Mr*** , FMR has been contracted to collect on debt attached to your nameOur records indicate that you called our office twice on April 5, During your first phone call you did not verify that you were the correct party, instead of providing details your phone number was removed
from our databaseWhen you called our office for a second time you did verify you were the correct party and you were provided all of the information pertaining to this debtYou immediately disputed this debt and stated that because this was not on your credit report you would not be resolving the matterOur company is not a credit reporting agency and has simply been contracted to help inform you of the debt and offer voluntary resolutionAt no time during the conversation did you request documentation, nor were you told “I’ll see you in court”However you were told that your account would be documented as dispute and returnedYou were also informed that you would not receive any more phone calls from this office. Regards, Nick W

Dear Ms***, First and foremost, FMR would like to apologize for any inconvenience After reviewing the complaint, FMR has made the decision to honor your request that the account be closed with monetary reliefThere will be no further collection activity concerning this accountRegards,
Nick W

Dear Ms***, FMR has been contracted to collect on a debt attached to your nameIt is against federal law for us to disclose the nature of the call on a messageFMR will view this as a cease and desistYou will receive no further communication from this officeRegards, Nick W

Dear Mrs***, FMR has been contracted to collect on a debt attached to your nameWe have documented your account as a dispute and permanently discontinued all collection activityWe apologize for any inconvenience this may have causedWe will be looking deeper into this matterRegards,
Nick W

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Thank you for your assistance regarding this matter
Regards,
*** ***

Dear Ms***, FMR has been contracted to handle a personal business matter attached to your name. This matter was placed with our office on June 6, 2017, prior to that date this company did not attempt to contact youBecause you have not spoken with anyone in our office you do not know
what this matter is regarding and your claims against us our based off of a previous experience with a different companyWe have made the decision to close your account and it has been returnedYou will not receive any more phone calls from this officeRegards, Nick W

Dear Mr***, FMR has been contracted to collect on debt attached to your nameOn December 28, you were provided all of the information that was placed with our officeYou did dispute the debt and request that all correspondence from our company be made via mailAt the point that you
disputed the matter your account was closed and scheduled to be returnedTherefore no contact has been made via mail or phoneThe reason that you or another phone number may have been contacted again that day is simply because it take our system hours to updateCollect efforts discontinued on December 28, Regards, Nick W

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Forward
Movement Recovery (“FMR”) has received the above complaint and appreciates the
opportunity to respond in kind
FMR
was attempting to locate a consumer with the same name as Ms***. In our skip-tracing efforts, we take great
care to follow federal law and treat all
consumers with respect. We appreciate Ms*** brining her
bankruptcy to our attention and will make sure it is noted and she is not
contacted again
We reviewed the
remainder of the complaint with our representative that spoke with Ms***
and, while we disagree with her interpretation of what took place, we have
placed a note in the representative’s folder and have sent him back for
re-training. We sincerely apologize for
any lack of professionalism Ms*** may have experienced
We are not sure how else
we can assist Ms***, but we assure that FMR will not contact her again
Please
contact the undersigned if we can be of any additional help in this matter
Sincerely,
Nick W
Authorized
Representative of
Forward
Movement Recovery

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to mePlease pass the message to Nick that apology is accepted as I had thought the representative hung up on me when I was trying to get the information about the creditor in which my name was used for a loanI haven't applied for credit (other than a car loan just recently) in a very long time, so it was a concern to me to be made aware that I have a debt I did not apply forI thank you all for your timeRegards, *** ***

Dear Ms***, FMR would like to apologize for any inconvenienceWe have tools in place that exclude any consumers who are in bankruptcy from collection effortsApparently the system failed in this instanceThe account has been closed under bankruptcy and there will be no further collection
efforts. Regards, Nick W

Dear Ms***, FMR is well within their legal rights to contact other individuals regarding location information if we do not have a confirmed number direct to youThe matter was placed with our office to inform you of a personal business matterIt is not our responsibility to figure out why another company would be contacting youYou do not even know why we were contacting you because again, you hung up on the representatve before they could even verify who they were speaking withYes, slander, wich is defamation based on an untruthNot one person that is employed by FMR would ever threaten anything such as you statedThe matter that we were contracted to handle has been closed and returnedYou will not hear from our office againNick W

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, please note that it was indeed your company calling me, from the phone number ###-###-####, the same number that I was called from on Sept 1. Regards,
*** ***