Eppicard

Complaint: ***
I am rejecting this response because: THEY HAVE ( NEVER) TRYED TO CONTACT MYSELF OR HUSBAND BY MAIL E- MAIL PHONE CELL PHONE OR MY ANY OTHER MEANSTHEY ARE LYERS AND A RIP OFF SCAM SITEGO RIGHT AHEAD & PROVE YOU HAVECALLED ME OR E- MAIL MEALL YOU HAVE DONE IS SENT A LETTER THRU THE USPO SAYING I NEEDED TO CONTACT THEM FOR MY OVERDUE ACCOUNTI WILL NOT DROP THIS NO WAY,SHAPE OR FORMI WANT 5,IN MEDICAL & MENTAL DAMAGES WHICH I CAN PROVE.YOU WANT TO PLAY LETS PLAY
Regards,
*** ***

Complaint: ***
I am rejecting this response because: While finally getting the Claims forms is a good start, this is not overUntil I am sure that Eppicard will not redact or remove any provisional credits for untrue reasons I would STILL have a legitimate complaint as well as a police reportI do find it interesting that it took my contacting the Revdex.com and not the five phone calls, with phone records, that I had placed asking anyway to send me the forms but I finally got the claims forms to START this processI will only consider this matter closed when we get our stolen funds returned and not redactedI would also be interesting in the tapes you will clearly be asking for from the bank to see who it was that stole the money
Regards,
*** ***

Dear *** ***, We apologize for the inconvenience. Per the regulation we will complete our investigation within days, unless the alleged error involves a point-of-sale transaction or a foreign transaction, in which case the investigation may take up to daysOnce we reach a
resolution, a letter will be mailed to you with the outcomeThank you for allowing us the opportunity to assist you. ***Cardholder Advocacy Specialist

This is a duplicate Revdex.com dispute with the exact language for Case# *** Our offices will respond on Case# *** Please close as duplicate

We have made multiple attempts to reach the cardholder; however have been unsuccessfulThe funds have since been placed back in Ms***'s account, and she does not appear to still require assistance
Thank you,
***

Complaint: ***
I am rejecting this response because:
Hello,
I am following up on my complaint filed on 10/against Eppicard I would like an updated as I need the money refunded to my account as promised by them This is causing me financial difficulties I can be reached at ###-###-####
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
However, I would still like for it to be noted that the company charges the consumer to call in to speak with a representative if there is an issueAlbeit I was given ***'s direct number for future reference, that does not negate the fact that other consumers in my predicament would get funds drafted from their child support accounts if they were in need of customer service assistanceIn my opinion, this is outlandish regardless of how much the fee isI appreciate *** for taking time out to contact me but I still believe there should be other options for customer serviceBanks are paid enough so why should I be responsible for paying them to talk with me on the phone? That's illogical and My request and hope is that they will consider changing that practice moving forwardThanks so much for your consideration!
Regards,
*** ***

We have been unsuccessful in reaching Ms*** by phoneA credit has since been issued to the cardholder's account, and a message left to call us directly should she require additional assistance
Thank you,
***

We have made multiple attempts to contact the cardholder to give an update on steps taken to resolve issue. Thank you,***Cardholder Advocacy SpecialistCard Services, Center of Excellence tel ###-###-####fax ###-###-####

I [redacted] had an issue with epic card credit card company regarding a fraudulent purchase placed on my card and would not be returned to me has since been resolved as I was issued a full refund of  $258.62 .thank you very much for your help. 
 [redacted]

We called and spoke with Mr. [redacted] on 11/11/2014. We advised the cardholder his case has been given to Fraud management, and we are currently awaiting their response. The cardholder has been provided our direct contact information should he require assistance going forward.
Thank you,
[redacted]

Dear [redacted]
 
We apologize for the inconvenience and appreciate your feedback. Your claim was approved and refund issued on 10/20/2014, a letter has also been mailed to you.
 
Thank you for allowing us to assist you.
 
Thank you,
[redacted]
Cardholder Advocacy Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution is satisfactory to me.  [redacted] left a message and I was able to speak with her.  She said that I should have my new card by Tuesday.  I advised her that I felt Customer Service was lacking and she said that they should have offered expedited delivery of a new card.  I have her information, if another issue arises.
Regards,
[redacted]

We have been unsuccessful in reaching Ms. [redacted] by phone. A credit has been issued to her account. We are currently awaiting additional correspondence from the cardholder in the event she requires additional assistance.
Thank you,
[redacted]

Good Afternoon,
Our offices emailed Ms. [redacted] on 9/10/2014 requesting a return call to further assist her.  To date, we have not heard back from Ms. [redacted]. 
For further assistance, Ms. [redacted] can contact our offices at ###-###-####.
Thank you,
[redacted]

Complaint: [redacted]
I am rejecting this response because: while I agree that I have been told my case has been referred to the fraud management departmemt , it has already been referred to the same department and been rejected by the same  department without a thorough  and complete investigation.the investigation led to me being denied my fraud claim .I was told  that just because I have made purchases at the same location prior to the date the fraudulent charges occurs, definetly  mean I made them on the date in question which is totally false.while I acknowledge that I was finally contacted by the card, after recieving the run around for more then two weeks, iI am having a hard time trusting weather or not I will recieve a fair and thorough  investigation this time around.u must compare signatures, view video, work with me as the victim to try to resolve this not just push me off because u think I have visited the location before and this purchase fits my pending trend.while you say it fit my spending trend, you will also realize that yes I do spend money at this location but notice how I always return the items after a couple days and never make the purchase again.I do this because I only use my card when I absolutely have any cash but once I get cash I will return the items I purchase on the epic card then use cash.with this transaction, u will see that it was never refunded back to the epic card.I was told one return of $19. Was made then repurchased...that does NOT FIT MY SPENDING TREND.I in no way made these purchases
Regards,
[redacted]

We called and spoke with Ms. [redacted] on 11/18/2014. The cardholder advised the merchant has since refunded her the missing funds in question. The cardholder also raised a concern about contacting our customer service, and we have also provided Ms. [redacted] our contact information should she require...

assistance going forward.
Thank you,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

We have been unsuccessful in speaking with Ms. Fairbanks directly. The cardholder has been provided our direct contact information should she still require assistance.
Thank You,
[redacted]

Dear [redacted],
 
We apologize for the inconvenience this has caused. A refund of $911.03 has been issued to your account on 10/29/2014.
 
Thank you for allowing us to assist you.
 
 
[redacted]
Cardholder Advocacy Specialist