Eppicard

Dear [redacted] , We apologize for the inconvenienceA refund of $has been applied to your account on 10/07/ Thank you for allowing us to assist you [redacted] Specialist

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me [redacted] left a message and I was able to speak with her She said that I should have my new card by Tuesday I advised her that I felt Customer Service was lacking and she said that they should have offered expedited delivery of a new card I have her information, if another issue arises Regards, [redacted]

We have made attempts to contact [redacted] via email/phoneCH has been given contact information for assistanceWe have pulled and reviewed calls pertaining to service issue.Thank you, [redacted] Cardholder Advocacy SpecialistCard Services, Center of Excellence###-###-####

We called and spoke with Ms [redacted] on 11/18/The cardholder advised the merchant has since refunded her the missing funds in questionThe cardholder also raised a concern about contacting our customer service, and we have also provided Ms [redacted] our contact information should she require assistance going forward Thank you, [redacted]

Dear [redacted] We apologize for the inconvenience and appreciate your feedbackYour claim was approved and refund issued on 10/20/2014, a letter has also been mailed to you Thank you for allowing us to assist you Thank you, [redacted] Cardholder Advocacy Specialist

We called and spoke with Mr [redacted] on 11/11/We advised the cardholder his case has been given to Fraud management, and we are currently awaiting their responseThe cardholder has been provided our direct contact information should he require assistance going forward Thank you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***

We reached out to the cardholder via email, and have not received a replyOnce contact is made with Ms [redacted] we will discuss her options for a replacement card with the correct name Thank you, [redacted]

Good Afternoon, Our offices emailed Ms [redacted] on 9/10/requesting a return call to further assist her To date, we have not heard back from Ms [redacted] For further assistance, Ms [redacted] can contact our offices at ###-###-#### Thank you, [redacted]

We called and spoke with the cardholder on 09/25/We advised the cardholder the case is currently being reviewed by Fraud ManagementThe cardholder was also provided our direct contact information in the event she requires additional assistance going forward Thank you, [redacted]

Cardholder's fees have been creditedIssue has been resolved[redacted] Card Services, Center of ExcellenceEppicard

Complaint: [redacted] I am rejecting this response because: The response to my highly detailed complaint was extremely generic and lacked sufficient information The statement that my "claim remains denied" lacks any explanation or grounds for denial, nor is there at any point any confirmation in the response that my numerous attempts to provide the documents via mail (at significant cost of time and personal expense) were ever actually received This critical point is not addressed at all in the auto-reply response The response also failed to provide direct contact information of an escalation point (only a first name (no last name) provided, no direct contact information) I do not have any confidence that the offer to accept my documentation once more, this time via a fax number and a general [redacted] email, will prove any more effective than all my other attempts to send the documents and receive assistance and reimbursement I am requesting that an actual senior official, with valid, direct contact information, replies to my complaint in writing and addresses the specific points in my complaint in detail Please help me with this, as I feel that this has been unacceptable and at this point borders on immortal to treat someone with a valid claim this way I fear that if I do not get fair treatment soon that I will have no recourse but to obtain legal representation and/or seek out media coverage to bring attention to this injustice I am reattaching further supporting background justifying my claim to this response Regards, [redacted]

We called and spoke with the cardholder on 03/06/2015.The cardholder advised she had additional information to provide from themerchantWe provided the cardholder our direct contact information, and arecurrently awaiting additional correspondence.Thank you, [redacted]

We have been unsuccessful in reaching Ms [redacted] by phoneA credit has been issued to her accountWe are currently awaiting additional correspondence from the cardholder in the event she requires additional assistance Thank you, [redacted]

Dear [redacted] , We received your complaint in regards to the denied disputeWe apologize for the inconvenience this has caused youThe claim remains deniedIf you do have new information, we would be more than happy to review itYou are more than welcome to fax the information directly to me at ###-###-#### or you can attach them in an email and send them to [redacted] 1@***.com Looking forward to assisting you with your claim [redacted] Cardholder Advocacy Specialist Office #:###-###-####

Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

Dear Ms [redacted] , We have been unable to reach you to discuss the progress of your case Please contact our offices by dialing the number on the back of your card for the most current information Thank you, [redacted]

We have made multiple attempts to speak with thecardholder directlyWe did however correspond with the cardholder via email.the fee has since been credited back to the cardholder's account, and ourdirect contact information provided in the event she requires additionalassistance.Thank you, [redacted]

Dear [redacted] , We apologize for the inconvenience this has causedA refund of $has been issued to your account on 10/29/ Thank you for allowing us to assist you [redacted] Cardholder Advocacy Specialist