Eppicard

We called and spoke with MsKindred on 10/06/We advised the cardholder the funds have been placed back into her accountThe cardholder has been provided our direct contact information should she need out assistance going forward Thank you, [redacted]

We have been unsuccessful in speaking with MsFairbanks directlyThe cardholder has been provided our direct contact information should she still require assistance Thank You, [redacted]

Good Afternoon, We have spoken to Ms [redacted] and apologized for her TX EPPICard experience Ms [redacted] was provided our direct contact information for any additional assistance Thank you, [redacted]

Complaint: I am rejecting this response because: The money was refunded the same day that the business response was received I do not agree that the business tried contacting me on numerous occasions as I had not received a phone call until the day of the business responsePlease have them provide a phone log that indicates that on numerous occasions I could not be reachedThis is unacceptable that the business did not respond until after the complaint was received by them How do we ensure that this type of issue does not happen again for other consumers and how are the gaps going to be addressed as they do not have an escalation process in place Regards, Celeste [redacted]

Dear *** ***, We received your complaint in regards to the denied disputeWe apologize for the inconvenience this has caused youPlease feel free to send us a copy of the certified mail you mentioned you sent to the call center, we would be more than happy to review itYou are more than
welcome to fax the information directly to me at ###-###-#### or you can attach them in an email and send them to ***@***com We made an attempt to reach you and were unsuccessfulLooking forward to assisting you with your claim Thank you,
***Cardholder Advocacy SpecialistOffice #:###-###-####

Dear *** ***,
We apologize for the inconvenienceYour dispute claim is not closed, it is pendingWe have not received your paperwork yetIf the completed Questionnaire of Fraud or a letter outlining your claim details is received within business days from the date of your
initial call, and the investigation is not complete, a provisional credit will be issued to your card account on the 10th business day which is on 10/07/
We will complete our investigation within days, unless the alleged error involves a point-of-sale transaction or a foreign transaction, in which case the investigation may take up to days
We have emailed you the questionnaire of fraud and provided you with our direct contact number to be able to reach us directly
***
*** *** Specialist
Office #:###-###-####

Dear *** ***,
We apologize for the inconveniencePer the card terms of use Business Days; Banking business days are Monday through Friday, excluding holidays
Please remember that it can take up to business days from the date that they posted the funds to your case for funds to be
available on your Eppicard
We thank you for providing us feedback about the message that the automated system provided you of 48hours and also about the call center
We are unable to provide any credit because banking business days per the terms of use are Monday through Friday, excluding holidays
Thank you for allowing us to assist you
Thank you,
***
Cardholder Advocacy Specialist

Dear *** *** We apologize for the inconvenience and the claim is currently open pending investigationIf the completed Questionnaire of Fraud or a letter outlining your claim details is received within business days from the date of your initial call, and the investigation is not
complete, a provisional credit will be issued to your card account on the 10th business day which is on 02/05/ We will complete our investigation within days, unless the alleged error involves a point-of-sale transaction or a foreign transaction, in which case the investigation may take up to days.We have emailed you the questionnaire of fraud and also attached it to the Revdex.com response, please complete it and email it back to gdc.***@xerox.com or fax it to the number below. Thank you,***Cardholder Advocacy Specialist Office #:###-###-####Fax #: ###-###-####

Good Morning,
We have been unsuccessful in reaching Ms*** by phone. Ms***'s case is currently under investigation. Ms*** can contact our offices if she would like to discuss her case further
Thank you,
***
***
*** *** ***
***
PH: ###-###-####

Complaint: ***
I am rejecting this response because:They already have the original documents I sent themIt is impossible for me to send them a copy of something they are in possession ofI mailed it certified mail so I have proof that they received itThe burden should be on them to provide the documents I sent themI can ask Navy Army Community Credit Union(NACCU) to make a new affidavit and I can send it certified mail again and Eppicard can deny receiving it againAs I stated in my initial complaint NACCU has already credited the money back to my cardAccording to NACCU records Eppicard has already debited the money from NACCU but Eppicard tells me they have no record of itNACCU provided me with an affidavit with record of the transactionI sent the affidavit to Eppicard certified mail and they deny receiving that as wellIf another affidavit is needed im sure I can get one but I do not have a copy of the one I already sent
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I didnt receive any call and they have my email address in case that they cant reach me by phone
Regards,
*** ***

Dear *** ***,We apologize for the inconvenience this has caused youWe have issued a credit in the amount of $on 02/02/2015.Thank you, ***Cardholder Advocacy SpecialistOffice #:###-###-####

Complaint: ***
I am rejecting this response because:
Regards,
*** ***
First of all I have been fighting this claim since last year and you mean to tell me that your company will not give me my money backthis is some BS and its my moneyI still use the card due to my child support still goes on this cardi will sure fights this this rude and ridiculous and this women has been waiting onyour company just to send something so I to give me my money and all I have gotten is rudeness from this company since last yearNo one wanted to talk to me about my claim

Complaint: ***
I am rejecting this response because:
The amount stolen and charged on my card totaled $1,The amount Eppicard refunded was a random amount of $ The charges totaling $1,were documented on the police report, they were included in my letter stating that it was over a period of months, and that amount was also listed in the Revdex.com complaint form.
Disputed Amount:
Regards,
*** ***
Regards,
*** ***

We have made several attempt to speak with Ms*** directly; however have been unsuccessfulWe left messages, as well as sent an email with our direct contact information
We are currently awaiting additional correspondence to further assist Ms*** with her concern
Thank
you,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***Although the response from Eppicard on 11/11/was irrelevant to the situation, on 11/14/I received a call from a different woman in the fraud department asking questions of the situation, the same questions that the fraud investigation form askedShe said that I would receive a letter in the mail of the decision in a few days but I asked her will she give me a call once a decision has been made and she agreedAbout minutes later she called back to let me know that she credited the funds back to my account; this resolution is satisfactory to meThank you Revdex.com!
Regards,
*** ***

Revdex.com:
I have
spoken to *** today and she gave me a fax number to fax to her my documents of what Mrs*** *** said about the dispute but every time I tried to fax the information I got a busy answer so im sending the documents in this attached file so you guys can give them this information since there fax number was incorrectI was satisfied the fact that she called regarding my dispute but will be satisfied when they handle the dispute
Regards,
*** ***

We have sent an email, as well as mailed a letter to Ms*** as we do not have a way of contacting her via phoneWe are currently awaiting additional correspondence to better assist her
Thank you,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We called and spoke with the cardholder on 10/01/Ms*** advised she was aware of the funds being placed back into her account and no longer requires assistance at this time
Thank you,
***