EOS Fitness

Only because 0 stars is not an option. I nave not set foot in this gym since it was bought from [redacted]. Because I had a lost debit cart it became apparent that I still had a monthly billing. so they have made at least $200 on a monthly 10.00 billing on me because of my inattention to my account, bad on me. I have been trying to get this canceled since about October. I went in to the gym to pay and was assured that by using my card, they would only charge the 2 months . and nothing further. I tried to get through to the 800 number they gave me, too long of a wait. , after that I got a call from I believe Eric at the local gym, he assured me he would get it cleared up. Now I get a call for Dec and Jan payments showing past due.
DONT EVER SIGN UP HERE unless you want to be a LIFETIME Member. They make it almost impossible to cancel
I finally got through to the [redacted] [redacted] number and they still wanted additional past due balance because I had no proof that I told them in Nov to cancel.
Unbelievable. Spend your money with someone who cares about their customers.

Hi,We have submitted for a refund in the amount of $512 and cancelled the PT.Sincerely,EOS Fitness

had...

received a call from EOS trying to fix things they told me this same thing but they refused to at first later changing the membership level with out notifying me. With some time of arguing to say just because you change something with out notifying the client doesn't mean the company handled the complaint. If they would have notified me I would have still been a client. Not wanting to deal with this anymore we asked what they wanted from me to fix this. I then said they obviously don't like to have good reputation. Because they care less about their customers. Then the person I talked with said they would handle everything.

Hello,We have refunded the full amount of the personal training and waived the $25 late fee this morning.  Sincerely,EOS Fitness

If I can rate this business a 0 or a negative I would!

I am filing a complaint for ABC Financial and EOS Fitness- I paid for a 6mos personal training in April 2016. I contemplated personal training for many years, but the financial commitment has kept me on the sidelines for so long. Being overweight it has impacted not only my health but my career- which is in sales (commission based). I realize you have to look good and dress for success to do well in business so it was something that I wanted to do not only for my health but for my livelihood. I want you to understand that this was a very BIG DECISION that I wanted to do for many years (I am 53) but never took the plunge because of the cost.

I go to EOS and speak with the PT manager at the time, Chris W, who sold me a bill of goods of what he's going to do for me. I believe in what he's promising and sign with HIM. When I show up for my FIRST session- he's no longer there. I signed to have him as my PT but what did I expect from a big box gym? They assign me to someone else - fine but I wouldn't have signed if it wasn't promised that Chris was going to be my PT. After 3 months of just going through the motions and a lot of cancelled sessions, I find that the financial commitment is not worth it for me - I see no results. I want to cancel.

The PT manager at the time, Tony, tells me that there's no way to get out of the contract, that I have to pay the full 6 months. That's crazy that there's no exit clause how do I get out of this?!!! He and I go to his desk and he starts typing and we agree that I can take a break and when I come back I have only one more month to pay and that I can just finish off the banked up hours. That was the agreement!! I go back as agreed in Nov/Dec to pay for that one month and use my banked up hours.

I've been very honorable and keeping my word and commitment even though I feel that I have gotten zero out of it - I paid what I agreed to. However, when they attempt to take another payment in January - luckily my credit card backed it out. There is of course now another PT manager who has no idea what Tony and I discussed and what I thought he updated in my account. He tells me that I owe for this month and the 30 day notice so next month as well. That's an additional $720! Not acceptable! I tell him that I cancelled with Tony before the summer and we have agreed that I only have one more payment and to finish up the banked up sessions - he tells me to call ABC Financial.

I call ABC Financial and hear the same story. There is no management to review or make decisions, just a revolving door of PT managers and clerks telling me I owe I owe for something that I see no worth for me. I have 3 months of sessions that they are holding HOSTAGE until I pay for these additional two months that I don't want nor agreed to. They don't care to make it right with me- they only threaten to ruin my credit. So they've created this fight not me. It is the principle that I kept my word and they haven't that I don't owe these additional two months. I want them to cancel these 2 months - and they actually owe me the 3 months they are holding hostage! What should've been a positive experience if Eos Fitness truly cared about its clients turned into one of the most negative experiences I've ever had and it's very sad!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory...

to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Please let us know if you do not see the refund within 3-5 business days.

Hi,We have cancelled the PT agreement. There was $49 paid and 4 sessions that were used. The remainder of the contract has been cancelled.Sincerely,EOS Fitness

To whom it may concern,I filed a complaint regarding a situation with EOS and they replied with a solution that would refund me of the money from my purchase. They have not refunded me and I am unaware if I still owe them a fee they told me they would waive in the email relayed through the Revdex.com. Thank you so much for your time and I appreciate the time you have taken to help me solve this issue.Have a great day,[redacted]

Hi [redacted],Can we have your membership ID number?Thanks,Shilpi

Hi [redacted],I apologize for the inconvenience that you have had with EOS. Attached is the contract. You have been billed for the down payment of $36 (first month) and $136 for June and $136 for July.We will process a refund for the July payment and get you...

cancelled due to your relocation. Sincerely,EOS Fitness

Here is the information for the cancellation...

of BOTH accounts: [redacted]Can you please e-mail me at [redacted] proof that the account has been cancelled.  I want to make sure that my card isn't charged anything further since it has been on file for both accounts.  Thank you for your prompt response.  I appreciate this. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me, as long as it is completed in 3 business days. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hi,We are sincerely sorry about your experience at EOS Fitness. We show that you account was cancelled in January 2016 and removed from collections.Sincerely,EOS Fitness

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be...

satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. EOS Marketing / A[redacted]:How long will it take to get this refund? Is it going to be credited back to my debit card or am I going to be receiving a check via [redacted]?I looked on my account today and it still shows that I have a past due fee of $25.00. Please see the screenshot attached to this message.
Regards,
[redacted]

Hello,We have cancelled the personal training and are refunding the last 3 billings.EOS Fitness

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I will personally go in to the [redacted] EOS gym to pay for the month of July. 
Regards,
Jordyn R[redacted]

Hello, The balance owed was from a personal training contract that you had signed. We have gone ahead and waived the PT balance of $1460, removed you from collections and have cancelled your PT account.Sincerely,EOS Fitness