EOS Fitness

I have attempted to cancel my membership with EOS fitness for awhile nowI went into the business and was told that I had to cancel it onlineWhen I went to cancel it online, it required me to email a company called abcfinancial at ***, which I have done twice with no response I emailed the company on 9/and on 9/If there is a day cancellation notice that is required, they have emails dated in September so once my membership is cancelled, I should not be charged on 10/My membership number with them is ***

What an absolute joke this place is I tried canceling online and in person to only obstacles and still unsuccessfullyEos fitness is one of the most unethically run businesses o have ever seen All smiles signing you up and everyone can help you,but try to cancel and apperantly no body is capable They charged me over 100$ after I sent multiple emails and phone calls trying to cancelI went in person and they said come back another time because the one person who can help me is off A guy named Tim who works there patronized me with his nose up and said "that's policy" Tim is a nutshell of this place unethically run byIf you read this do not join this terrible place if you do make sure you read the fine print

Hi, We are getting your account cancelled in our system and removing all past due balancesThis wasn't sent to a collections agency, it was just past due

Hello,We are cancelling your UP contract and refunding the last billings of $119.Sincerely,EOS Fitness

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hello,We have submitted the refund request for $You will have it within 5-business days.Sincerely,EOS Fitness

I went into the gym location and also called to cancel membership over months ago as I was moving out of the stateI continued to be charged $a month
I called the gym to inquire about a refund, was told a manager would be calling me backThe manager never called
I called ABC and they stated they do not see a request to cancel (how convenient)
This is the second time this company has force charged me after canceling service

I went into my EOS in April to cancel my contract I was informed it would be canceled no problem They had me meet with the GM or someone that claimed they were a manager to see if there was something they could do to keep me I said no, so they updated something and told me I would not be charged past May In June I got charged again I called in and spoke to "Amber"? on june 29th She advised me they will issue a refund and update my information Here we are in July and I just got charged again I talked to Manny and he basically just yelled at me and told me there is nothing he can do and that I will be charged again and because what they noted in the account doesn't match what was actually done he refused to help the situation I asked them to pull the call and recordings and he made excuses to why this couldn't be done and why they could reverse my charges

I spoke to the business manager about canceling my personal training sessions three months agoIn the meeting he told me that I had signed up for a year long contractI never signed up for any contract that dictated any time lengthHe then told me my reason for wanting to cancel was not acceptable enough to warrant said cancellationNow he is telling me that they do not cancel contracts periodWhen I asked for proof that I signed a contract for a year, he said it was emailed to meI have no email of any contractThis vendor has told me he will not cancel my contract and will charge me every month whether or not I use their services

My name is Alberto *** and I went to EOS Fitness and signed up for a trial version to try the club outI never went and I was never told that the representative who did this signed me up for a contract which I did not sign up forI told the representative that I have congestive heart failure and I am on dialysis and I need to check with my doctor to make sure that it is okay for me to engage in this type of physical activitySo I never went and now I'm getting collection calls from a collection agency threatening me to pay $and also to put it on my credit reportThey have tried multiple times to charge my credit card that I use for identification purposes when I signed upI also called the manager Don selton and he was very very mean to me on the phone disrespecting me, and talking over me and not trying to resolve the issue with meHe told me in order to get this resolved I would have to go back and show them proof that I've had surgeries and regards to my medical condit

Hello,We apologize about the experience and are taking steps to ensure this doesn't happen againWe are cancelling your membership.Sincerely,EOS Fitness

When I signed up, I was given a monthly charge of $ a month and a one time annual fee of $ It was to be extracted from my bank accountAn amount of $was extracted & it was after hours and could not be disputed with the clubI DID contact my bank of this amount being disputed!

Hi I recently got a membership with you guys and I went to the ahwatukee location and spoke with nick regarding the membership and I signed up but asked him if there was any way I can get my payment moved to the 9th of novemeber just because I don't get paid until then and he said yes he can do that for me, because I didn't want my bank account to bounce and go into the negative and on november 3rd, I was charged the membership and annual fee and I had money in my account for my internet bill which was due on the 4th and since the gym bill went through I no longer could pay that bill and now my checking account is negative $and I am over beyond pissedi spoke with nick and he simply told me he coudlnt do anything but make every payment from now on go through on the 9th and that isnt what I wantedI have NEVER been so mad, one of your general managers was so incompitant that they couldnt do one thing I askedand the only thing he could do for me is give me a free hour of persona

Hi,
We have cancelled the PT agreementThere was $paid and sessions that were usedThe remainder of the contract has been cancelledSincerely,
EOS Fitness

Hi,Steven M*** told us that he has been in contact with you and is refunding the Personal TrainingPlease let us know if there is anything that we can do to help.Sincerely,EOS Fitness

I have joined EOS Fitness in June of So far my experience with the gym has not been so pleasantThe gym has charged me a ridiculous amount of money for a personal training service I have never receivedApparently, they made me sign up for an agreement which I didn't fully understand because they mostly made me check a bunch of boxes without having me fully review the agreementIn that same week, the gym sent me an email with an appointment for a personal trainerOn the day I was supposed to meet up with my trainer, the gym decided to cancel my personal training appointment and did not give me any further appointments with the trainerDespite not receiving the services, the gym continued to charge me for the personal trainerWithin less than days, I went to the gym to cancel my membership due to the crazy amounts they were charging me but the receptionist wouldn't allow me to due to the personal training contractIf I had been informed that I was signing an unbreakable c

Hi ***,We are sincerely sorry for the issues that you have encounteredWe have cancelled both personal training accounts and are refunding your account in the amount of $Thsi is cludes the two $freeze fees.Thank you for reaching out to us and we apologize for the issues that this
has caused.Sincerely,EOS Fitness

The Staff at Eos Fitness never clean or wipe down the Equipment , when we asked why they never clean their answer is that they are short staffedMe and of my gym friends got very sick just recently and still recoveringAll the Gym equipment they have are broken and they don't replace them on timeThese were not the issues when the gym was owned by *** gym last year

I joined the gym in Gilbert, AZ with Terrance on August 28, Who I now feel used deceptive tactics (UDAAP, FTC & CFPB) to get me to sign up to use the gym and have a personal trainerHe was deceptive by telling me that I was not in a contract and could cancel all services anytime I needed to due to health including the personal trainer and the only reason I was signing was to have auto-draft set up with my bankTerrance did not provide me the documents but rather only had my sign a little box attached to the computerWhen you go into a business you are expecting their word to be truthIn this case it was notUpon sending a text to the personal trainer Lorenzo to express my concerns of going with my health and cancel my services on, he advised I would need to speak to BrianI called Brian on 11/18/to cancel my services and he proceeded to tell me that I was unable to unless I moved more than miles from the sightWhen I advised him that I was told I could cancel my

On July 28th I made a cash in person with the front receptionistThe total amount I made was which was the amount dueSince then I have been getting automated collectionCalls telling me account is past dueI called the gym where I open my membership on several different occasions and was advise that Anna the GM would call me backThe very last person I spoke to at the gym which was Brandon advise me that he will waive the charge that I was assessed due to my account showing past due because of the misapplied payment he then told me he took all my information down and Anna the GM would follow up with meMy issue still has not been resolvedI also contacted Eos at 800-897-and spoke to a rep who advise me she would send a request the gym regarding this issue and that I would need to wait for them to respond that was on August 19th still have not heard anything except for automated calls stating my account is past dueI have tried on several occasions to get my is