Envision EMI

Review: I recently submitted full tuition payment for the Congressional Youth Leadership Council. I didn't ask for insurance and was told that my daughters application would not be processed. After contacting the organization I told them that I would like to cancel since I didnt ask for that additional charge. I was told that they would be keeping four hundred dollars of the payment for canceling more than 31 days prior to the start of the program. I asked to speak to someone higher that could resolve this issue and explained why would I pay for something that I didnt received and canceled more than the appropriate time frame since enrollment is ongoing and my daughters application was never processed. They indicated its their policy.Desired Settlement: I wish to have a complete refund of $2445

Business

Response:

Dear [redacted],

Review: I paid a deposit for a week-long JrNYLC conference in D.C. for the week of June 28-July 3. We had received several notices in the mail about the program prior to signing up, and the website worked perfectly during the sign up portion. A couple weeks later, I tried logging on to see what the schedule would be for the week, including who the guest speaker would be. The website threw an error indicating that my account page was not accessible and that if I had recently set up my account in the past 7 days to either wait or call customer service. As it had been longer than twice that many days at that point, I called. The CSR I spoke to was snippy, rude, and unapologetic for my lack of being able to access my account page. She said it can take quite some time for the account to be activated. She also said that the schedule for the conference had not been decided yet. For a business that wants my money so quickly and has been in business for some time, it surprised me that they wouldn't know what my son would be doing to justify the money I had paid, but that was a minor irritation.

(As a result of not being able to access my account page, I was also not able to access the cancellation policy. When I paid the deposit, I saw the cancellation policy on the screen but thought it said if I cancelled 30 days before the conference, then I would get a refund. That made perfect sense to me. I only saw the policy information when I had paid the deposit. Because the policy neither printed on any receipt nor was I able to access my account, I was not able to access their policy. If I had known that I would be locked out of my account for the next month, I never would have signed my son up.)

However, I decided to try again in about 10 days. Again I was denied access to my account page. At this point I was leaning toward cancelling the conference because I didn't trust them with the care of my son. I tried a day or two later and was denied again. That was my breaking point and decided upon cancelling but wanted to research its history a bit before speaking to my husband and son. I have learned of many Revdex.com complaints as well as a class action lawsuit in which they settled and agreed to pay for the plaintiffs' legal fees. Plaintiffs received vouchers to attend future conferences but due to their policy on how many vouchers can be used per conference, many plaintiffs are still not able to redeem them. After my research was conducted, I again was denied access and decided to call in to cancel. I was told I was past their 30 days policy to cancel. I asked to speak to a manager who explained the 30 days policy to me. I explained to him that if I had been able to access the site over the past month, I would have been able to adhere to their cancellation policy and cancelled during the appropriate time. He said that he would put my account on a financial freeze to ensure that I was not charged any more and email "the powers that be" to see if I could get assistance from them and then get back to me the first of the following week. That expired two weeks ago. I have not heard anything from anyone, including the manager who promised to get back to me.

I paid $475 on December 19th, which included a $25 fee for a monthly payment plan.Desired Settlement: I simply want my $450 back as my son will not be attending their conference this summer. They can keep the $25.

Business

Response:

Mrs. [redacted],

I sincerely apologize for the inconvenience the enrollment

process has caused you. I also apologize

for the website issues that you encountered as well and in addition, the poor

customer service that was provided.

In terms of the cancellation policy, we ask that all of our

customers review this information prior to the submitting payment. We do have a section in the enrollment form

that outlines the cancellation policy and requests that a digital signature be

applied, confirming that the customer has reviewed and understand the

cancellation policy as well as the terms and conditions of enrolling in the

program. In addition to Envision

specifically calling out the cancellation policy on page, we also have a PDF available

on that same page that customers are encouraged to download for their records.

I also want to ensure you that we are indeed honoring all

requests for students who have vouchers to attend our programs.

Regardless of the above information, your experience was not

satisfactory. We will be reaching out to

you regarding the refund, which we will be granted in the full amount of $475.

In the meantime, please again, accept my sincere apology for

your experience. In the event that you

reconsider attendance to the Junior National Young Leaders Conference, please

feel free to reach out to me directly. I

am more than happy to see what we can do to ensure your son still has the

opportunity to attend the conference this summer. I have listed my direct line below if you

have any questions.

Sincerely,

Director of Enrollment

(w) [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I responded to a letter I received inviting my daughter to attend the Explore STEM program. The program is very costly (nearly 2,000.00). In February I decided to enroll my daughter in the program in Chicago from July 13-18. They advertised that they will meet your child at the airport. I called and asked someone about the airport services and inquired about the times she must fly in. The person gave me information and told me the times (window) that my child must fly into and out of the airport in order to receive the escort service offered by the company. She failed to inform me that it must be to a specific airport (O'Hare). Not being from Chicago and unfamiliar with the airports there, I didn't even know there were 2 airports. I booked my flight from [redacted] which only flies to Midway Airport and that was the only selection I was given. On May 2, I recieved an email from them with a link to information about the program, including travel. When I went through this information I realized that they required you to fly to O'Hare. Since the person failed to give me this information on the phone when I inquired about travel, I called the customer service and explained to them and requested they extend to service to Midway in order to get my daughter. She stated that they could not, so I asked for her supervisor. I was put in touch with a team leader name [redacted] She and I had several phone conversations and she went back to listen to the tape. In the end she told me that she understood my request, what I was saying, and that she requested personnel to meet my daughter at the airport due to the omission of information when I spoke to customer service. However, she informed me that the company refused her request stating that they did not have enough personnel to send someone to Midway to meet my daughter. I am very concerned about this for several reasons: (1) I am sending a 12-year-old female to a strange city and they will not meet her at the airport. I do not trust private taxi to take my daughter. How do I know who to trust in such a big city? (2) For a program that charges $2,000.00 per child for 6 days and state that they provide the best service and safest atmosphere for your child, they should be able to spare 1-2 employees to meet my daughter at the airport. Not having enough staff raises a red flag about the quality of the program and the quantity of supervisors. (3) They suggested I purchase a ticket to O'Hare which will cost me $500.00 + $300.00 unaccompanied minor fee. After already paying $2,000.00 for a trip plus insurance, etc. + $400.00 for a plane ticket, I do not have additional money to purchase another plane ticket. (4) For a company that boasts its reputation, they are unwilling to stand by an error made by their customer service. When someone calls in for information regarding travel, I think it is pertinent to inform them of travel restrictions and limitations. The fact that I was not told this information is just the same as telling me wrong information and the company should stand by or make right the errors of their customer service. I did not get the correct information until they sent it to me months later - after I had already purchased a plane ticket in February.Desired Settlement: I would like for the company to honor its advertisement and meet my daughter at the airport for the same fee of $70.00 that they charge to meet the kids at Chicago O'Hare airport. This is what they said they would do and they did not make clear to me until after my purchase had long been made that the service is only good at one particular airport.

Business

Response:

Left VM message for Ms. [redacted] to call me re: overdue response.

Business

Response:

From: [redacted]

Date: Thu, Nov 6, 2014 at 4:01 PM

Subject: RE: [redacted]

To: "[redacted]

Good Afternoon [redacted],

We will be refunded the family the requested amount of $2,139.00. We have attempted to call the family already this afternoon but were unsuccessful. We are verifying the e-mail address on file and will e-mail the family as well, explaining that we will be refunding the requested amount.

In researching, we can substantiate the claim from Mrs. [redacted], that the information on acceptable airports was provided to her much too late.

Please do not hesitate to reach back out if you require additional information or have any additional questions.

DIRECTOR, RETENTION & MARKETING OPERATIONS

ENVISION

1919 Gallows Road, Suite 700

Vienna, VA 22182

T/F: (703) 584-9237

www.envisionexperience.com

Review: I enrolled my daughter and niece in the Envision Junior National Young Leaders Conference. We traveled to The DC area for the course. While the girls were in the course Envision was to provided email updates on what they were doing. The only thing is I was only recieveing emails for my niece. I should have received email updates for both girls. I tried to get this issue taken care of the week the girls were at the conference but got the run around. I was told to call this person, email the staff on the ground at the confrence. I did and got nothing but the run around. Know that the conference is over they say they can't generate them with there computer system and I say they still should be able to. I paid for these email updates as simple as this my sound. I probably would let it go but I am getting such the run around I am passed frustrated. I paid a lot of money for this conference plus travel expenses (about $6,000.00) and I want those email updates even though the conference is over. The customer service was great till we landed on the ground and started the conference. Know I get the run around!Desired Settlement: I paid for email updates and if I can't get the email updates the package said I would be getting I want my money refunded for my daughter's class. her student id is [redacted]

Business

Response:

[redacted],

Per the family’s request, we provided all e-mail updates to the family on August 7, 2014.

DIRECTOR, RETENTION & MARKETING OPERATIONS

From: [redacted] [mailto:d[redacted]@myRevdex.com.org]

Sent: Wednesday, September 10, 2014 10:44 AM

To: [redacted]

Subject: [redacted]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Review: [redacted]I am rejecting this response because: I want the emails in the same format that they were email out during the week of the session and on the same letterhead, not the cheep version I was sent. What I received was a not acceptable. I paid a lot of money for those emails and I want the original verision.Regards,[redacted]

Business

Response:

We had sent the e-mails to the parent in the original format, letter head and wording in which the parent should have received them, on August 8, 2014. We do not have any additional versions or letter head in which the parent is referencing. If there is something additional the parent is requesting, we will gladly do our best to accommodate. I have attached every e-mail in question that was sent to the e-mail address: [redacted]

Review: On March 3, 2014, I enrolled my son in the NYLF session taking place in PA June 22-27. With the enrollment, I purchased a supplemental Leadership Home Study Kit for $284. This includes the price of the materials,shipping, and sales tax. To date, June 26, I have yet to receive the material or anything stating that the possibility of a delay in shipment. I have been given the run around by representatives at this company for 2 weeks. The 'lower level' reps claim to have no idea where the materials come from and calls are usually met with the lack of concern and then pacified with the possibility of a phone call in 2 business days. Emails are returned to sender as I found out that they are 'non reply' emails. Email to a 'team lead' has yet to receive a reply. I have since pulled my child from the program. He has not been in attendance one single day however, I am receiving emails about all the fun he is having in PA. At this point, I am questioning the legitimacy of this organization and the program itself. There are too many dots that are not connecting.Desired Settlement: I just want my money back. I want a refund of the $284 that I spent on the Leadership Study materials that I never got. THAT'S IT!!

Business

Response:

The desired refund amount of $284.49 for the home study kit purchase was refunded to the consumer on July 3, 2014.

Review: when I enrolled my son [redacted] in the envision NYLF Law & CSI program I was not informed of 3 MAJOR key factors until after they received my last payment and I got a letter in the mail with my sons personal web page. 1. I was not informed I had to pay seperately for airfare to and from. 2. I was not informed he would have to travel by himself. 3. I was not informed I had to purchase formal dress atire. I feel I sould be refunded all of my money. I was told my money would be refunded BUT I would be out $450.00 for cancelling. I was in contact with the company and also spoke to a team lead by the name of [redacted]. I explained the web site I enrolled on would only let me make payments it had no other information. I was told by [redacted] I have to call [redacted] ins to file a claim for the otjher $119.00 I paid for insurance.Desired Settlement: I would like to get my $450.00 refunded due to not getting all information I needed up front. if I would have had all the information up ffront I would not have wasted my time or my money. my son is only 14 years old with a heart condition and should not travel alone

Business

Response:

April 18, 2014Dear **. [redacted],We researched this complaint and found that **. [redacted] did not contact us prior to enrolling her child in our program. However, information regarding travel, dress code, and chaperones is in all of jr acceptance packages that everyone receives and also on our website. See below:Acceptance Package:TuitionTuition is $I ,745 and covers housing, breakfasts and dinners, instruction, supervisory personnel, forum materials,, all forum activities and local transportation during the program. Visit our website at www.envisionexperience.com/LearnLaw 1 r more information and to enroll. Students will need money only for lunch, souvenirs and incidentals.Transportation to and from Washington, DCThe cost of transportation to and from the forum is not included in the tuition. Because you are not yet enrolled in the forum and penalties tor ticket cancellations are high, please do not make transportation arrangements until you have officially enrolled in the forum. Upon your acceptance into the forum, Envision’s official travel management company can help make your travel plans.Airport Shuttle ServiceShuttle service between the forum location and Washington Dulles International Airport ( IAD) and Baltimore/Washington International Thurgood Marshall Airport BWI) is available on the first day of the forum between 10:30 a.m. and -4 p.m. and on the last day of the forum for flights scheduled to depart after 1 p.m. There is a $35 one way or $70 round-trip nonrefundable fee for this service. Forum staff will be stationed at the designated airports to assist arriving students. Further details about the airport shuttle service will be ineluded in the acceptance materials provided upon enrollmentWebsite:> What is the dress code for this program?You should plan to wear professional attire during most program events. When professior attire is required, ladies must wear dresses, suits or skirts/slacks with a jacket and blouse; gentlemen must wear a suit or sport jacket with dress pants, dress shirt, tie and dress shirtThere will be limited opportunities during the conference for you to wear casual attire, including jeans. Comfortable dress shoes are essential. You will be walking a great deal throughout the program.For more detailed information about the dress code for this program, visit your MyEnvisionExperience.com personal Web page, which will be available to you after you enroll.We will NOT issue a refund as we feel the customer was provided with the necessary information regarding our policies and procedures.Kind regards,

Review: Our son was nominated at the end of the school year - Our son's education has always been and will continue to be a priorityUpon receipt of the information about his camp - July - 07/31/at [redacted] University in North Carolina, we understood the price to be $2k[redacted]'s father took the lead in completing the paperworkThere were no 'payment plan's to pay over time - however, the information DID mention potential 'scholarships'My ex husband, [redacted], called and spoke w/an Envision rep to find out how to applyHe was told by a customer service rep that we needed to 'pay the entire price first - and if we were awarded a scholarship - we would receive it as a 'refund'While I understand that many of the parents here are in the same boat - I am [redacted]'s mother and support him on my salaryI moved money around and made it work - even if I needed to eat peanut butter sandwiches for the entire month of JulyTogether, [redacted]'s father and I made our 2k payment[redacted] followed up thereafter to see what type of 'refund' we might getHe was told sometime in June that we 'did not meet the criteria'I followed up shortly thereafter and spoke w/Larissa in your customer service departmentShe kindly opened a 'reconsideration ticket' and told me we would be hearing from them in wkNo call was ever recievedI called back shortly thereafter and spoke w/Pamela H[redacted]I explaind the situation and that we only paid the ENTIRE amount because we understood from a prior customer service rep that, if we were to be considered for a scholarship that we would receive a refundbut that it was VERY important that we PAID IN FULL firstShe indicated that was incorrect information and again, agreed to 'open a ticket' to follow upI never heard from MsH[redacted] againCalling her office - I learned from her 'supervisor' Jen S[redacted] that Pam went out on medical leaveI AGAIN explained the situation to MsS[redacted] who AGAIN informed me that she would be 'looking into it' and get back to meThat was July - one week BEFORE campI dropped [redacted] off at camp 07/and called 07/I spoke w/Jennifer who informed me that, despite our request - the re consideration was completed and we were again, deniedshe also indicated that she had 'listened to the tapes' and found that we were 'never told' that we should 'pay first'I asked for managementShe indicated that she would have a member of management call me for reconsideration again before pm Friday August 1, No call was ever receivedDo you see the common thread here? I send follow up email after follow up email - and again - no responseAt this time - I am beyond frustratedWe are asking for a refund between $and $ON TOP OF a call from management to apologize
Secondly, while dropping my son off at camp on Sunday - and met by counselor - Sloane and Eric - after [redacted] joined his group - I found a second blanket of his in the carI ran back in and gave it to a rep - who ASSURED me that she would get it to [redacted] IMMEDIATELY
My son and I were talking last night about campHe said that he DID NOT RECEIVE THE BLANKET UNTIL FRIDAY - or at CHECK OUTthe blanket apparently SAT THERE - in someone's office for ONE (1) weekas far as I am concerned - we are now at insult to injury
I've read the prior complaints filed by parents and thank GOD, mine is not as bad as leaving a child at the airport or involved injuryBut as his parents - we are working class professionals - a 2k camp was NOT something that we were prepared forAnd, based on the mis representation of the information given by Envision, I am compelled to share our experience with the principle and School Board in our area if not resolved within a SHORT period of time.Desired Settlement: We want (1) an apology (2) refund of 1k for the unprofessionalism and lies we endured by Envision
Business
Response:
[redacted],I apologize for the communication issues that you have experiencedAfter reviewing your information, we will be refunding $1,to the credit card on fileIn addition, we will have someone from our management team call you before the end of today, August 4, 2015.Thank you,Carl M[redacted]

Review: My daughter raised her own money to go on a trip over two years ago,thanks to the help of our neighbors and friends, she had her bags all packed the night before and she came down with inner ear infection. Anyone as a mom knows, they are not going to take their kid no matter how old, 4 or 5 states away when they are not feeling good. So, we paid the $50 fee, sent the doctor's note had the trip transferred to this year, then again all packed ready to go, her grandma goes down quickly, hospice is called in and says no one was to leave her, it wouldn't be long. What would you Do?? Wouldn't you expect a little back? That's two things that I, myself had no parts of, only the good lord knows when he gonna take someone, but yet she should be punished because her grandma was sick? I understand it said to notify them within so many days if you can't make it, but how can you notify them, if you don't know yourself? I believe a portion should at least be return.Desired Settlement: I believe we deserve a refund because these are two times that were not able to be adjusted. What would happen if I had called and said that she was at the DR's the second time would that have changed the tune, but because it was a family member passing, just water under the bridge for this company?

Business

Response:

Given the information provided, we would be more than willing to extend the transfer offer to a program occurring in the summer of 2015. Given that the daughter is of high school age, we have plenty of options. Unfortunately, our policy states that when a student transfers to a program in the future, that all monies paid at that point are nonrefundable. This was explained to the parent when the parent transferred into the summer 2014 program.

Business

Response:

Given the information provided, we would be more than willing to extend the transfer offer to a program occurring in the summer of 2015. Given that the daughter is of high school age, we have plenty of options. Unfortunately, our policy states that when a student transfers to a program in the future, that all monies paid at that point are nonrefundable. This was explained to the parent when the parent transferred into the summer 2014 program.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I had to go through so many people to get told NO over and over, I'd greatly appreciate some type of refund- if you can reimburse a trip for a trip, I fail to see as to why a reimbursement of some sort can't come to terms? Not that she wouldn't be interested in the trip, however if this is the struggle that has to be gone through in order to get back what we pay for-count us out, we may not find the right people to help us, should it come to that again(hopefully wouldn't).

Regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I had to go through so many people to get told NO over and over, I'd greatly appreciate some type of refund- if you can reimburse a trip for a trip, I fail to see as to why a reimbursement of some sort can't come to terms? Not that she wouldn't be interested in the trip, however if this is the struggle that has to be gone through in order to get back what we pay for-count us out, we may not find the right people to help us, should it come to that again(hopefully wouldn't).

Regards,

Business

Response:

Thank you for the response.In both situations in which the student notified Envision that the student would not be able to attend, the requests came within few days of the program start date and after. Because the cancellation request occurred within a few days of the session starting and after in the second case, Envision had already invested in [redacted] attending the program, including paying for meals, housing, transportation, materials and program facilitators/supervision.Please review the history of communication between Envision and [redacted] mother:Date of Communication Explanation11/7/2012 Student Enrolled in the Explore Medicine & Science Program at [redacted]3/22/2013 Student changed location of attendance to [redacted]6/22/2013 Mother called to cancel as student was not feeling well6/26/2013 Envision received the Doctor's note faxed by parent7/1/2013 Explore Medicine & Science Program begins at [redacted]7/29/2013 Transfer was approved and explained to parent that at any point they cancel in the future, there is no refund of monies paid7/29/2013 A transfer request to a program in 2014 was granted and the transfer fee from family was collected10/17/2013 Student selected the 2014 program in which they wanted to attend6/22/2014 STEM Program begins in [redacted]6/23/2014 Called [redacted]'s guardians. She forgot the program began today. They also had a family emergency and put great grandma on hospice and wanted her to be around. I suggested she contact Admissions to see if anything can be done. - [redacted] 6/226/23/2014 mom called because she forgot all about the program due to family emergency. gave mom the TTPP Website to go over the terms and also gave her the number to [redacted]. Will call back to cancel or transfer to next year.6/24/2014 Mother called to cancel. Says [redacted] needs program in cancelled status to move forward with claim. Changed status to cancelled, sent confirm email6/25/2014 Changed Enrollment to Cancelled StatusIn understanding the circumstances at hand, we would be more than happy to make and exception to allow [redacted] to transfer a second time to a program this coming summer.Thank you.Carl Marschall

Business

Response:

Thank you for the response.In both situations in which the student notified Envision that the student would not be able to attend, the requests came within few days of the program start date and after. Because the cancellation request occurred within a few days of the session starting and after in the second case, Envision had already invested in [redacted] attending the program, including paying for meals, housing, transportation, materials and program facilitators/supervision.Please review the history of communication between Envision and [redacted] mother:Date of Communication Explanation11/7/2012 Student Enrolled in the Explore Medicine & Science Program at [redacted]3/22/2013 Student changed location of attendance to [redacted]6/22/2013 Mother called to cancel as student was not feeling well6/26/2013 Envision received the Doctor's note faxed by parent7/1/2013 Explore Medicine & Science Program begins at [redacted]7/29/2013 Transfer was approved and explained to parent that at any point they cancel in the future, there is no refund of monies paid7/29/2013 A transfer request to a program in 2014 was granted and the transfer fee from family was collected10/17/2013 Student selected the 2014 program in which they wanted to attend6/22/2014 STEM Program begins in [redacted]6/23/2014 Called [redacted]'s guardians. She forgot the program began today. They also had a family emergency and put great grandma on hospice and wanted her to be around. I suggested she contact Admissions to see if anything can be done. - [redacted] 6/226/23/2014 mom called because she forgot all about the program due to family emergency. gave mom the TTPP Website to go over the terms and also gave her the number to [redacted]. Will call back to cancel or transfer to next year.6/24/2014 Mother called to cancel. Says [redacted] needs program in cancelled status to move forward with claim. Changed status to cancelled, sent confirm email6/25/2014 Changed Enrollment to Cancelled StatusIn understanding the circumstances at hand, we would be more than happy to make and exception to allow [redacted] to transfer a second time to a program this coming summer.Thank you.Carl Marschall

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: In 2013 she was not physically able to attend, then 2014 her grandma passed SORRY FOR TIMING, ONLY THE ONE UPSTAIRS HANDLE THAT, we couldn't help it!!!

Regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: In 2013 she was not physically able to attend, then 2014 her grandma passed SORRY FOR TIMING, ONLY THE ONE UPSTAIRS HANDLE THAT, we couldn't help it!!!

Regards,

Review: My daughter [redacted] received a letter that she had been chosen of a special program for over seas study thru the [redacted] Scholarship Program. The program involved a ten day trip to study the medical system in

Australia at a cost of $5200.00. On 12/17/2012 a deposit of $869.00 was made via [redacted] card $500.00 was nonrefundable on page two in fine print.. We subsequently learned that the $5200.00 price included no travel or accomadations which was going to cost an additional $3500.00. Entriely too much for a 10 day trip. On 12/31/2012 A written request to cancel was faxed to ISLP becasuse the deposit had not been processed on credit card. The fee then appreared on the credit card statement back dated.

We received a $200.00 credit back on the card and I was told over the phone the rest... $669.00 would be processed soon. No credit seen and after two additional phone call to very unpleasant individuals and was told no further refund would be

forthcoming.

This entire process is a sham. You are lead to believe that this is an honor and a wonderful experience all for the initial fee. In reality these student names were purchased. This organization and all of their aliases should be shut down.Desired Settlement: Refund of $689.00

Business

Response:

Dear [redacted],

Our records show [redacted] paid $649 and we will refund that amount (his complaint asks for $689). Please have him sign the attached release and we will issue a credit to his card once we receive the signed release back. Please note the release must be signed by a witness as well.

We will issue the credit the day we receive the signed release but, with some banks, it could take up to a week for his bank to show the credit.

The signed release can be emailed directly to me at: [redacted] OR fax it to: ###-###-####

Kind regards,

Sandee P[redacted]

I purchased a China Cultural Extension Experience for my daughter in 2013 through the International Scholars Laureate Program. After making down payment and a few auto payments my daughter informed me that she would be attending another travel program through her college program. When I received my reminder of payment I emailed Mr. David M[redacted] and he promptly informed me to call in. After calling in to request that they not deduct money from my account the deduction was still made. I contacted the office again and they informed me that I could simply transfer the funds to another trip which I agreed to. The following year I called to see what destinations were planned but again those dates did not pan out because my daughter again traveled with her college. At no time was I told if she does not take the trip within a specific period of time that all funds are forfeited. In fact, I was given the Nationwide Insurance phone number and told to initiate a claim for refund since I had travel protection plan coverage. My daughter graduated from undergraduate studies but expressed an interest in utilizing her funds for educational travel. When I contacted them this year 2015, the name appears to be changed to Envision EMI and I was told that the funds expired and that I no longer had access to them. I requested that she verify that and she returned to the call stating that nothing could be done. I expressed my displeasure, obtained the address to request an appeal and stated that I felt that practice to be fraudulent since it was never explained at any time that my funds of over $2000 would expire.

Review: In the middle of March we received a letter addressed to us as parents of our my 9-yr-old daughter notifying us that she has been nominated by her elementary school teacher for participation in the [redacted] Forum, Pathways to STEM summer program in Washington, DC. The mailing also contained a letter addressed directly to our daughter. She opened and read it before we had a chance to screen it. daughter opened and read the letter before I was able to get to it and screen it. The letter described her academic and leadership achievements in glowing epithets and congratulated her for being nominated due to being "exceptional", one of the "brightest", "singled out", "most highly motivated", possessing "exceptional maturity", sosplaying "leadership potential even at er young age" and stated that we all should be "should be very proud". Needless to say, my daughter swelled with pride and got very excited. In fact, she stated this was the best day of her life. She is very sensitive and emotional, and had been extra sensitive for to the fact that we just had a second baby, and she has been struggling with feeling "less special." She was so proud that she will get to go on her first business trip, like mom does and that she is smart and capable and is getting such high recognition. After I realized that there was steep cost to the program and researched the company behind the letter, I understood that this is a high pressure sales method the company uses to attract students to it programs and convince parents to pay. (I am appalled that they would now go as far as targeting elementary school kids who do not yet have the experience with sleek sales pitches and would take it all at face value.) Deapute that, I couldn't hurt my daughter's feelings and tell her that she would not go after her reaction to the letter. After a discussion with my husband we agreed to cancel our summer vacation plans and redirect the money we budgeted fr that to a trip to DC and payment for non-resident [redacted] program for our daughter on July 20-24. The cost of the non-resident program was advertised at $1,495. The resident program is priced at $2000. We selected the non-resident option. As we live in [redacted] and do not have anyone to leave the baby with, we would all need to drive to DC and stay in a hotel for a week in order to have our diaghter participate in the program. Paying for both the hotel and the [redacted] dorms would be prohibitive. We even decided to make a memorable trip for our daughter, and I even contacted our senator and requested tickets to the White House, U.S. Capitol and FBI. I called the admissions number on March 20th to ask whether we could take our daughter out of class for two hours on a Thursday during the program as that was the only available option for the FBI tour (the other tours are available on a Saturday and wouldn't interfere with the program.) I was assigned an advisor, who took all my info and promised to get back to me with an answer to my question and complete registration within a couple of days. She didn't get back to me for a week. Instead I was receiving automated calls informing me that I should call admissions as spaces are limited. I called several times, but was told that my advisor was out and would call me as soon as she is back. She never did. In March 27th I received a call from someone else isn't he call center following up on my requests for a call back. I repeated my request to connect with my advisor and explained that I needed an answer to my original question and to complete registration of my daughter for te forum. At this time I was advised that there were no longer non-residence program spaces left and I could only register for the $2000 option. The call center wasted a week and dragged it out till supposedly there were no mo "non-resident" spaces left. Since the resident and non-resident participants are in class events together, it makes zero sense. They an register me for $2000, but not for $1495. So there are spaces, just not for those who pay less... I am convinced that this is a scam and I am sure I am not the only parent who experienced unethical selling by this company. Revdex.com is my first step. I intend to connect with my lawyer to seek legal action for emotional distress caused to my 9-yr-old child and to my family.Desired Settlement: I want to register my daughter for the non-resident program on July 20-24 as we already made all the Tavel arrangements. I am willing to pay $1495 for it. I know there is space in the program as I was told there are still "resident" spaces for $2000. This was at the least a big miss on behalf of the call-center service who sagged the process out, and potentially a deliberate scam to squeeze more money out of the students' parents. I also want for the company to stop targeting elementary school children without first contacting parents for permission to write letters to children.

Business

Response:

[redacted],

Review: My son was nominated by his teacher for this Envision Stem program. We received the letter from Envision on March 22, 2014. Upon looking into the nomination we saw that the deadline for the scholarship was March 21st. We applied and I sent an email explaining the tardy arrival of the nomination wanting to make sure that my son's application for scholarship would be considered. I made repeated phone calls the following weeks to check if they had indeed received and reviewed his scholarship application. I was repeatedly told that the decision had not been made yet but that it was coming shortly. I made the initial deposit of $425 and was reassured that we would hear from the scholarship department. I sent numerous emails explaining everything but no solution. When I called for a refund, because no one could give me an answer, I was told I had passed the reimbursement date and was informed that the scholarship decisions had been made back in April. If I had known that I would not have registered him. Even after repeated emails (of which I have copies) and phone calls I still got no response. Yet they went ahead and charged the full amount without my approval. I went so far as to speak to a team leader(supervisor) who assured me she would take care of it. Well much to my dismay I still have no solution, my son did not attend his week and I can't get a refund or manage to speak to someone with some authority who knows what they are doing or how to provide customer service. I am not comfortable having my son attend a program away from home with a company that can't even provide a solution to a problem over the phone. The lack of communication and management has left me very uneasy about Envision and I do not trust them. Please help me get an answer and a refund.Thank you.Desired Settlement: I would like my credit card to be refunded for the full amount due to lack of communication and management. With numerous emails and phone calls, I should not have been charged without my approval.

Business

Response:

Customer has been in contact with Envision. Parent had been in contact on June 12, 13. Voice messages were left on June 17 & 19. Parent e-mailed on July 2 to confirm the transfer of money from the summer 2014 program to the 2015 program.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: It still does not justify the lack of communication in the beginning before I was charged for the full amount. Information requested was not provided, situation not handled, but card was charged. The automatic charging of the balance before addressing the problem or trying to provide a solution shows it's about the money, not the child. I understand we have been in contact and have arranged for a transfer to next year, but that was the only option. You still get to keep the money and I am still uncomfortable about trusting you with my child due to the lack of professionalism.

Review: My daughter was accepted to this National Young Scholars Program. We had to pay a deposit by a certain date and then had to make payments on this program. When we first got notified she was excited and we paid the deposit thinking we could make the payments. My husband got notified that he was going to be deployed and we could not make the payments, so they transferred our payment to the next year. I saw that we were still not going to be able to do this trip out of town and do the final $1145.00 so I asked for a refund. They told me that since I did not do the refund 30 days prior to the first date she was to attend I could not receive a refund.Desired Settlement: I do understand about certain refund policies, but I do also understand that this is a lot of money and with the economy the way it is now they should be a little more flexible. I cancelled her spot way before they ever had time to be preparing food for her. Also they way they talk they have people to take up any open spots when cancelled. I just feel that they are ripping the people off that try to make this program work for their children.

Business

Response:

December 17, 2013

Dear **. [redacted],

We have investigated this complaint and will have to deny the request for a refund of $850.00 **. [redacted] agreed to our transfer policy when she applied to our program (NYSP):

There is a $50 nonrefundable administrative fee if Student transfers to another program session or program. In addition, transfer requests made within 30 days of the start : the program session which the Student is initially registered to attend must be approve by the Office of Admissions and will be subject to a cancellation fee of the full Tuition if the Student later submits a cancellation request for the other program session or program.

We approved the transfer request within 30 days (after they had been withdrawn for lack of payment) and waived the $50 fee. For 2013, after they chose their session in November 2012, they did not contact us again until May after we withdrew them again for lack of payment. We called and mailed them multiple times about their payment status with no response.

Additionally, **. [redacted] agreed to our refund policy when she applied:

Cancellation received by NYSP:

31 days or more before the start of the scheduled program session eligible refund tuition less $350 Nonrefundable Fee

0-30 days before the start of the schedule program session: No Refund

I have included the full enrollment information, release and agreement policy with this response.

Review: I was nominated to be chosen by the Scholar Laureate Delegation ([redacted]) of Engineering in China and was contacted by them via a formal letter of invitation to their program. Initially I was required to place a 500 dollar deposit to save my seat for this event. They require that you have all passport and Visa information to them by April 1st of 2013 for the trip which is May 28-June 07. I was referred to [redacted] to acquire my visa by [redacted] from the [redacted]. I was told by [redacted] at extension [redacted] at [redacted] that I needed a particular set of documents to acquire my Chinese visa because China had certain requirements. This was not before I spent hours on the phone back and forth between them and the [redacted]. I was told conflicting information countless times and I was referred back to [redacted] even after I told the people at [redacted] that they could not help me. The specific help I needed was only attainable through [redacted]. Now I'm at a point where I've been told by [redacted] that they would not give me the documentation I needed to obtain my visa and comply with their request until I give them more money. I do not feel that this is ethical and it is shady. I feel like someone who has rented an apartment and paid 2 months rent in advance only to be told that if I don't sign the lease then they will keep my money and evict me. However, when I ask them to give me the lease to sign it they say no. How can I comply with [redacted] and their wishes when they refuse to provide me with what I need to do it in a timely manner? They want me to pay them more money but with the trouble I've had thus far with them dropping the ball countless times, I do not trust them. I refuse to give them more money when they have not even provided me with the proper documentation to move forward. Before I invest anymore time or resources into this trip and their organization I need them to fix this issue or give me my money back and compensate me for all other losses.Desired Settlement: I would like to reach a settlement where the [redacted] provides me with the required documents to obtain my visa and finish the process I need to attend the invite I've been extended. As a show of good gesture I will pay my full tuition at the time that I get the green light that my Chinese visa is a go at [redacted] If they do not wish to settle in this manner then I want all of my money back along with compensation for the money paid for this trip and all the time I had to waste.

Business

Response:

Dear [redacted],

Review: MY DAUGHTER IS SCHEDULED TO ATTEND A LEADERSHIP CAMP IN [redacted], MARYLAND FROM AUGUST 2 - AUGUST 9. MY HUSBAND'S FATHER PASSED ON JULY 7, 2014 AND A RESULT OF THIS, MY DAUGHTER IS AFRAID TO LEAVE HER FAMILY. I CALLED ENVISION EXPERIENCE TO INFORM THEM AND OBTAIN ADVICE ON WHAT I SHOULD DO. I SPOKE WITH SHARONDA, JESSICA (WHO CONVIENTLY DISCONNECTED THE CALL), TEAM LEADER: KAYLAN K[redacted].... WHO REFERRED ME TO MANAGER: JESSICA H[redacted], WHO JESSICA CONFIRMED WAS THE MANAGER OF THE COMPANY AND THERE WASNT ANYONE AT A HIGHER LEVEL THAT I COULD SPEAK TO. JESSICA ADVISED MY OPTION WAS TO LOOSE $2020.00 THAT WE PAID IN FULL FOR OUR DAUGHTER TO ATTEND. OR, PAY $50.00 TO TRANSFER THE MONIES PAID TO NEXT YEAR AND HOPE OUR DAUGHTER WILL WANT TO GO AT THAT TIME. DEALING WITH A DEATH IS VERY DIFFICULT FOR ADULTS, SO IM NOT CERTAIN MY DAUGHTER WILL FEEL DIFFERENT ABOUT ATTENDING NEXT YEAR. AFTER EXPRESSING THIS CONCERN TO JESSICA, SHE REITERATED THAT I WOULD LOOSE ALL MONIES PAID AND THEY WOULD NOT REFUND US OUR MONEY. I AM INSULTED, OFFENDED AND VERY DISASTISFIED ABOUT THE LACK OF UNDERSTANDING AND SYMPOTHY THIS COMPANY DID NOT PROVIDE. DEATH IS SOMETHING THAT YOU CANNOT CONTROL. WE WILL NOT FORCE OUR DAUGHTER TO GO AND NOT HAVE A GOOD EXPERIENCE. IN CLOSE, ENVISION EXPERIENCE WILL OFFER A+ SERVICE WHEN FAMILIES ARE CALLING TO MAKE PAYMENTS AND INQUIRE ABOUT YOUR CHILD ATTENDING THEIR PROGRAM. BUT WHEN IT COMES TO UNDERSTANDING UNFORSEEN CIRCUMSTANCES, AND THE SENSITIVE APPROACH WHEN A FAMILY LOOSES A LOVED ONE, JESSICA H[redacted] NEEDS TO PROVIDE MORE PROFESSIONAL DEVELOPMENT CLASSES TO HELP THE CUSTOMER SERVICE REPRESENTATIVES DEAL WITH THOSE SITUATIONS BETTER. I AM A CUSTOMER WHO IS COMPLETELY DISATISFIED WITH THE COMPANY, ENVISION EXPERIENCE.Desired Settlement: WE ACCEPT THE FACT THAT THE DOWN PAYMENT OF $475.00, IS NON REFUNDABLE, BUT ARE REQUESTING FOR A REFUND OF $1545.00. HAD WE NOT HAD A DEATH IN THE FAMILY, MY DAUGHTER WOULD BE ATTENDING THE PROGRAM ON AUGUST 2ND. MAY GOD HELP SHARONDA, JESSICA AND KAYLAN!!!!!!

Consumer

Response:

From: [redacted] <[redacted]>

Date: Sat, Aug 2, 2014 at 4:00 PM

Subject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

To: [email protected]

Thank you

The issue has been resolved.

Review: I signed up with the [redacted] despite hesitations because of its Revdex.com accreditation and its relationship with [redacted] of which I am a member. I was supposed to go on a trip to South Africa with them on 5/21/2015. Unfortunately I had to have an emergency inguinal hernia surgery and was not able to make the trip. I gave them advanced noticed and asked if there was any way to take the trip next year since I had already paid. The trip costing around $5000, which is not cheap for a college student. They were quite rude to my family on the phone, and refused to either refund partially or in full the cost of the trip or to allow me to take a different trip instead. The company also engages in predatory advertisement practices, they send you a letter that makes it seem like you were chosen for leadership or academic achievements, which is untrue. I would have gladly gone this time around but had I gone I would have been a medical liability to the company and everyone on the trip, their customer service skills are not deserving of an A+ Revdex.com rating and they have made no effort toward working anything out with me.Desired Settlement: I would like a full or partial refund of my money, or to receive the trip I paid for and a letter of apology for rude treatment.

Business

Response:

From: Carl M[redacted] Date: Wed, Aug 5, 2015 at 2:52 PMSubject: RE: [redacted] Complaint ([redacted]To: [redacted] <[redacted]>[redacted],Envision Response: We apologize for the experience that was provided. We would like offer you the opportunity to transfer your enrollment to a 2016 location of your choosing. We will have someone from our management team contact you regarding the situation. CARL *. M[redacted] PMPDIRECTOR, RETENTION & MARKETING OPERATIONS

Consumer

Response:

From: [redacted] <[redacted]>Date: Tue, Aug 18, 2015 at 7:01 PMSubject: I wish to update my claim that closed outTo: [email protected] # [redacted]- Envision EMIThe company got back to me. Mr. Jay W[redacted] was a complete gentlemanand we were able to resolve my claim.

Review: August 3, 2015

Below is the text of correspondence I sent to camp staff DURING my daughter’s camp experience, and again when I received a request for a satisfaction survey about her camp experience. I have received no response whatsoever. My child also organized groups of students to speak to camp counselors about the extremely dissatisfactory experience and has since sent complaint emails with no response as well. I will now turn to social media and the Revdex.com since the organization is not responding to my requests for a refund.

June 27, 2015

To Whom It May Concern,

I am writing this to express my extreme dissatisfaction with my daughter [redacted]’s experience at the [redacted] Business Innovation camp held this week on the campus of [redacted] University.

To say this camp was not worth the price we paid for it is not nearly a strong enough statement. This camp was not a decent camp whatsoever. From what my child tells me, there was not a viable business curriculum offered, although the camp was billed as an enriching business intensive academic camp, with [redacted] University affiliated college workshops included in the agenda. A business curriculum is exactly why we chose the camp as our child is exploring the idea of earning a business degree in college next year. She has participated in her high school business club, has won a state title and competed nationally, so we know what a good business curriculum looks like. Moreover, she has explained to me all week long how the FAs (the camp staff) are new to the computer program and unable to direct or assist the students in the use of it. I believe her when she says the students learned nothing about business during the entire week. The staff was clearly not equipped to lead this camp. Some of the FAs shared with the students that they were not even business students in college, and were actually there to work the following camp based on a different topic entirely.

The reason we chose this particular session is in part because it was being touted for being held on [redacted]’s campus. She is a student who could feasibly be admitted to [redacted] and is considering applying. On the weekly schedule were many promising activities such as “college success workshop” and “college skills workshop.” None of these so-called workshops were worthwhile for the students as they were led by the same untrained FAs who did not have a command over any type of business curriculum for the week. There was no college planning curriculum, and it certainly was not tied to [redacted]. For example, the camp schedule listed a [redacted] Campus tour on the first day of camp. Instead, the campers were deposited at the university bookstore for an hour. Shopping in the bookstore does not equate to a [redacted] campus tour.

There were some guest speakers as well as two partial-day field excursions. The field excursion days had some merit to them. Seeing the Golden Gate is impressive to anyone and touring a ballpark and a museum about [redacted] are obviously interesting. However I would expect an academic camp with a business focus to have a business tie in to any field excursion offered, and these did not. I looked at the sample schedule (which was of course subject to change) and one of the field excursions listed was a visit to [redacted] Headquarters for a “career site visit.” Also on the sample schedule was a “guest speaker” of [redacted] Inc case study. The suggestion of that was in the actual final schedule under “Business Case Study – [redacted] Inc.” When I asked my child if the [redacted] speaker was interesting, she told me it was just one of the FAs and a power point about [redacted]. What horrendously low quality.

Incidentally, my daughter spoke up to the staff about the extremely poor conditions at camp. She and a group of other dissatisfied students met with the academic program director on site to inform her of their concerns about the poor quality of the camp. The students banded together and researched this camp on the web (WHILE AT CAMP). They were looking for clues as to how this seemingly amazing camp could in reality be this terrible. My daughter told me in horror that we have been scammed. Scammed. Apparently, as the week has passed, many of the students have been checked out early by extremely dissatisfied parents. You have groups of campers fleeing your camp. We did not have this option as we flew our child in from out of state and her return ticket is not until the end of camp, as is her scheduled shuttle ride back to the airport. This camp was very expensive. We were excited for a great business-themed academic camp experience with some structured exposure to [redacted] University’s campus. That did not happen. The first thing that happened was my daughter’s untrained and unprepared FA became lost on campus and brought his group to the opening ceremony an hour late, and things never really improved all week. What a huge, dismal failure on the part of Envision. The camp looked so promising. This is the first Envision camp we have participated in, but we have sent our daughter to many other summer programs, including other states. I asked the high school counselor in depth about this company. Our school has had numerous students attend Envision camps on different topics, but we were the first to try the business-focused camp. Obviously the counselor did not indicate a poor reputation for the company and I can find positive reviews online as well as the word scam. I can't help but wonder if all of your camps are this bad or if something in fact has gone wrong with this particular session, topic, staff.

I request a refund. Your company did not deliver what you sold me, not even close. This was not a quality product. If only there was a way to try and recoup my daughter's valuable time wasted on this farce of an academic business camp (at [redacted]!) this week. We paid for a plane ticket to send her out of state to this farce of a camp!

[redacted]Desired Settlement: I would like a refund of the price of the camp. This was a very expensive camp. We were so excited heading into it, anticipating such a magnificent week for our daughter. We never could have imagined such poor quality and dozens of her peer students being withdrawn from the program. We would have done the same but our child had a return airline ticket. She was proactive - at just 17 years old - she met with the leaders in charge of the camp and voiced her concerns. She sent emails to the envisions addresses. When she left camp the onsite camp employees praised her for her efforts at correcting the bad situation, and one of them even told her that she probably had at least a partial refund coming to her, but this company has in no way tried to rectify this problem and has not even tried to communicate with us. What a completely disreputable company. They are obviously only concerned with taking peoples money and not concerned at all with delivering what the are selling.

Business

Response:

An Envision representative, Matt, has spoken with [redacted]. A conclusion to the conversation was that Envision would honor the request refund amount of $2941.65 upon receipt of a signed refund release.Once the release is received by Envision, Envision will consider this matter resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Nonsense. Just a moneymaking scheme.$2000? For what? A motivational speech by a physically challenged wrestler and trips to free museums? Google any one of many reviews. Sad that my 12 daughter thought with the gold seal letter that she was truly selected by the a legitimate group for her hard work and achievements. She had lost her mother two years before..broke her heart and made me a very angry single dad.

Review: My son is signed up for a program at their school/institution and is having anxiety attacks about being away for a week. He is having several issues about this and this school will not refund the 2139.00 we paid in installment payments.Desired Settlement: Would like a refund of our money that we paid into this. The total was 2139.00

Business

Response:

From: Carl M[redacted] Date: Wed, Aug 5, 2015 at 2:43 PMSubject: CID #[redacted]To: [redacted] <[redacted]>Date Filed: 7/13/15 Complaint Details: My son is signed up for a program at their school/institution and is having anxiety attacks about being away for a week. He is having several issues about this and this school will not refund the 2139.00 we paid in installment payments. Envision Response: Per the Terms & Conditions that the parent/student agreed to upon enrollment into the program on January 13, 2015, any cancellation requests made on or after April 2, 2015 do not allow for a refund of tuition. The cancellation request was made on July 13, 2015 for the program began on July 19, 2015. We would be willing to transfer the students tuition to a program occurring in the summer 2016, but per the agreement, we cannot issue a refund. CARL L. M[redacted], PMPDIRECTOR, RETENTION & MARKETING OPERATIONS

Review: this company preys on the youth to participate with their foundation. On their website they disclose refunds as if within 30 days of the trip no refund. when we attempted to cancel the trip they attempted to collect a full deposit amount of 450. which was not disclosed when the payment was taken by the rep neither did they disclose this information on their website. I am requesting a full refund in the amount of $650 that was charged to my mother account.Desired Settlement: 650.00

Business

Response:

Dear [redacted],

Our policy (see attached; it is in our enrollment materials and online) addresses the non-refundable fee’s

associated with registration/enrollment for our programs. In addition, as a part of the registration

process, the customer MUST check that they have read the terms and conditions

in order to continue and complete the enrollment process. The system does not allow the process to move forward in the enrollment process unless the box is checked. She checked the box and completed the

process.

[redacted] is eligible for a refund of the two college

credits she purchased ($200.00). We will

issue a credit to the card she used to enroll right away.

Kind regards,