Envision EMI

Left VM message for Ms [redacted] to call me re: overdue response

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I will wait for the full refund. I am not considering the travel. Regards, [redacted]

We apologize for the inconvenience the payment plan caused in terms of the inaccuracy of the payment charges We have refunded total of $ Refunds will show up as different refund items Below are the dates Envision refunded and the corresponding amounts that were refunded: 11/7/14: $11/10/14: $11/10/14: $TOTAL: $We again apologize for the inconvenience and hope that the resolution is satisfactory to the customer If we can be of any other service, please feel free to contact me directly [redacted] DIRECTOR, RETENTION & MARKETING OPERATIONS ENVISION Gallows Road, Suite Vienna, VA T/F: (703) 584- [redacted] www.envisionexperience.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I remember that if I transferred it may not be refundable at that point Regardless I reread and that is their policy My point is that I want this documented and information available to future perspective victims of this organization As while this may be their policy to take 2500$ from families when they are unable to attend and no services have remotely been rendered for the money they paid even if these families have unforeseen circumstances which prevent them from attending the camp, as is our case It is highly likely families fall upon hard times and have circumstances which prevent them from attending and this money is a lot of money to be out with nothing in return for it I cannot imagine anyone that reads this thinks this is a fair or just policy! While I can understand them not returning the full monies for some upfront administrative expenses, I am quite baffled that the full amount is kept if a camper is unable to attend I am sure they will fill this spot and get double the money but not for double the work or boarding accommodations Regards, [redacted]

Mrs [redacted] , I sincerely apologize for the inconvenience the enrollment process has caused you I also apologize for the website issues that you encountered as well and in addition, the poor customer service that was provided In terms of the cancellation policy, we ask that all of our customers review this information prior to the submitting payment We do have a section in the enrollment form that outlines the cancellation policy and requests that a digital signature be applied, confirming that the customer has reviewed and understand the cancellation policy as well as the terms and conditions of enrolling in the program In addition to Envision specifically calling out the cancellation policy on page, we also have a PDF available on that same page that customers are encouraged to download for their records I also want to ensure you that we are indeed honoring all requests for students who have vouchers to attend our programs Regardless of the above information, your experience was not satisfactory We will be reaching out to you regarding the refund, which we will be granted in the full amount of $ In the meantime, please again, accept my sincere apology for your experience In the event that you reconsider attendance to the Junior National Young Leaders Conference, please feel free to reach out to me directly I am more than happy to see what we can do to ensure your son still has the opportunity to attend the conference this summer I have listed my direct line below if you have any questions Sincerely, [redacted] Director of Enrollment (w) [redacted]

We are sorry to hear that your expectations for our program were not metEnvision does strive to give students their first choice of capstone, but as stated in the enrollment materials it isn't something we can guaranteeWe have a limited number of experts available in each field, and if demand is particularly high for one it is sometimes necessary to give students their second choiceWe do ask scholars to rank each option beforehand, so we can try our hardest to place everyone in a capstone they will enjoy, even if it is not their first choiceAs a gesture of good faith, we would like to offer a partial refund of $1000, which we'll process as soon as we receive your response Thank you for allowing us to address your concerns and best wishes to you and your family

From: Carl M [redacted] Date: Wed, Aug 5, at 2:PMSubject: RE: [redacted] Complaint ( [redacted] To: [redacted] < [redacted] >***,Envision Response: We apologize for the experience that was provided We would like offer you the opportunity to transfer your enrollment to a location of your choosing We will have someone from our management team contact you regarding the situationCARL *M [redacted] PMPDIRECTOR, RETENTION & MARKETING OPERATIONS

***,
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Per the family’s request, we provided all e-mail updates to the family on August 7,
*** ** ***
DIRECTOR, RETENTION & MARKETING OPERATIONS
From: *** *** [mailto:d***@myRevdex.com.org] Sent: Wednesday, September 10, 10:AMTo: *** ***Subject: *** *** *** ***

Dear *** ***,
We have investigated this complaint and will grant a refund in the amount of $to *** ***. I have attached a release that will need to be signed and returned back to me. Please note the release must have a witness signature as well
as the signature of *** ***. The release can be emailed to me at: *** or faxed over to me at: ###-###-####. We will issue the refund in the form of a credit to the card used to enroll in the program. While we will initiate the refund immediately upon receiving the signed release, please be aware it can take - business days for the credit to appear on the account
Kind regards,
*** ***

*** ***,
Per your request, we were able to save a seat for your daughter for the non-residential DC program for the dates of July 20- We will have an Admissions Advisor reach out to you to collect payment for the programPlease let me know if
there is anything else we can assist you withCarl M***
###-###-####

To Whom It May Concern,
We apologize for the communication issues during the transfer process Given the inaccurate information that was provide to you, we will be issuing a refund for the full amount requested We will be contacting you shortly to finalize the
refundCarl M***
###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, for which the business is requesting that I confirm my contact information and time when best to phone. I've been through previously but have not been able to get this resolved by speaking to their representative. I'm hoping envision is ready to resolve this for me within the next days.
Regards,
*** ***

May 28, 2014Dear *** ***,We have investigated your complaint and regret that we will not be able to issue a refund in this caseOur records show that you waited until the last minute last year to request a transfer and did t follow up when we contacted youAdditionally, you
agreed to our transfer/cancellation policy at the time of enrollmentYour daughters application was withdrawn from last years program week before it was due to start due to lack of payment which was within the no refund zoneI have attached our policy here and you will see it states that any tuition paid is nonrefundable if it is transferredA short version of the policy is below:Student cancellations and refundsBoth Student and Parent understand and agree that any cancellation and request for refund r ust be submitted in writing by mail, addressed to NYLF, or faxed to ###-###-####The request mu; be signed by the Parent who signed the original enrollment applicationAny supporting documentation related to a refund request must be received in writing no later than days before the start f the ForumAdditionally, if Student has subscribed to the Tuition and Travel Protection Plan, a claim must also be submitted to the Plan administrator identified in the Tuition and Travel Protection Plan summary sheet and brochureAll cancellation requests must include Students full name, Students ID, a brief reason for cancellation and an acknowledgement of the cancellation feesStudent and Parent further understand and agree that the following cancellation fees will apply to Tuition and any additional Aor service as applicable:Cancellation Received by NYLF Eligible Refunddays or more before the start Tuition less a 350of the Scheduled Forum Session nonrefundable depositdays before the start of the None scheduled Forum SessionStudents who are dismissed from the Forum for disciplinary reasons or who leave the Forum any for any reason whatsoever are not eligible for any refund of the Tuition.TransfersThere is a $nonrefundable administrative fee if Student transfers from the initially selected Forum session or program to another Forum session or program, Any tuition funds paid prior to the transfer request will be applied to the future sessionTuition is nonrefundable should the Student late cancel the new session or programAll transfer requests must be approved by the Office of AdmissionsKind regards,

April 24, Dear *** ***:RE: RefundWe have investigated this claim and will refund *** *** $We ask that he sign the attached releaseThe release must be witnessed as well.The refund will be initiated once we receive the signed/witnessed form back
The form can emailed directly to me at: ***Please note the refund will be issued in the form of a credit to the card used to make the initial purchaseWe will request the credit immediately upon receiving the form back but sometimes it takes up to a week (business days) for the credit to show up on the account.Kind regards,

To Whom It May Concern,
In the time since this complaint was filed to the response of today, April 14, 2015, I seems that there has been an agreement to transfer the enrollment to the program I am glad that we were able to resolve the issue at hand by transferring the
enrollmentPlease feel free to reach out to us again if there are any other items we can assist with'
Thank you!
Sincerely,
Carl M***

*** **,
I have reviewed your complaint as well
as ***'s account Unfortunately, per the terms and conditions that were agreed to during enrollment on 3/18/16, there is no eligible refund We can however, transfer ***'s enrollment to the program I am happy to waive the transfer fee to if you decide to proceed For your records, I have attached the terms and conditions that were agreed to on 3/18/
Please let me know if there are any additional questions or concerns that I can address
Carl M***
Director of Enrollment

*** **,
Thank you for your response Regarding the customer cooling-off period; the consumer has business days to request a refund In addition, online purchases are excluded from this rule Unfortunately, claiming a cooling-off period is not applicable in this situationI am willing to refund the installment amount of $ However, the deposit of $is nonrefundablePlease respond to this an confirm if they proposed resolution is acceptableThank you,
Carl M***
Director of Enrollment

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards, *** ***

The desired refund amount of $for the home study kit purchase was refunded to the consumer on July 3, *** ***
***

If you are googling this, you are like me - a parent who received a "prestigious" nomination for your child, and just want to check it out if it is worth spending thousands of dollars Here're a few simple facts: 1) This is a for-profit company Yes, it tries to hide that fact as much as possible, using words like "organization" in letter and on website But it is a for-profit company whose goal is to make money 2) What you received is NOT a nomination form or validation for your child - it is a piece of marketing material designed to make you think that It has gold seals, and your child's name (her teachers, her alumni) plastered all over it It creates a sense of urgency and exclusiveness (reply in HOURS to confirm receipt!) It asks for MONEY But, in the entire package, it does not tell you what your child will get from this expenditure It merely includes a half-page "sample schedule" with generic information 3) Past incidents of putting money over children's interests Google it on wikipedia, and you will find that this COMPANY settled for million dollars with unhappy families who are recruited to attend a 15,highly selective (irony) inaugural week of leadership events There is a NY Times article detailing such experiences I'm sure some families with enough $ to spare will be able to send their kids - and their kids, newly independent from parents, may get a thing or two out of it College counselors who are familiar think of this as a joke on a resume Be wary of a COMPANY that pretends that it is NOT a company, and marketing materials that make you (your child) feel "special" and conveys an "urgency" for you to sign up and pay $ without telling you what you are paying for just be wary! It's like sending your child for an un-accredited for-profit college - for days Oh, lastly, there is absolutely zero research evidence that this program, or this type of short-term program, does ANYTHING good for youth development (see NY Times article with interview with lead youth researcher Richard Lerner, who was hoodwinked into "endorsing" this program before regretting it terribly.)