Envision EMI

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: In she was not physically able to attend, then her grandma passed SORRY FOR TIMING, ONLY THE ONE UPSTAIRS HANDLE THAT, we couldn't help it!!!
Regards,*** ***

May 28, Dear *** ***,We have investigated this complaint and could find no record in our recorded telephone conversations of the one you referred to in your complaint that said we would help if a scholarship was not grantedHowever, we will grant a refund anyway in this
case.Please sign the attached release (note: it must have a witness signature as well) and return it back to me via fax at ###-###-#### or email it to me at: *** and I will a sure the refund is initiated right awayWe will refund $by way of credit to your card if that is the way you paidOtherwise, I will *** a check out to you once the release has been returned back to me,Kind regards,

April 18, 2014Dear ***,We researched this complaint and found that *** did not contact us prior to enrolling her child in our programHowever, information regarding travel, dress code, and chaperones is in all of jr acceptance packages that everyone receives and also
on our websiteSee below:Acceptance Package:TuitionTuition is $I ,and covers housing, breakfasts and dinners, instruction, supervisory personnel, forum materials,, all forum activities and local transportation during the programVisit our website at www.envisionexperience.com/LearnLaw r more information and to enrollStudents will need money only for lunch, souvenirs and incidentals.Transportation to and from Washington, DCThe cost of transportation to and from the forum is not included in the tuitionBecause you are not yet enrolled in the forum and penalties tor ticket cancellations are high, please do not make transportation arrangements until you have officially enrolled in the forumUpon your acceptance into the forum, Envision’s official travel management company can help make your travel plans.Airport Shuttle ServiceShuttle service between the forum location and Washington Dulles International Airport ( IAD) and Baltimore/Washington International Thurgood Marshall Airport BWI) is available on the first day of the forum between 10:a.mand -p.mand on the last day of the forum for flights scheduled to depart after p.mThere is a $one way or $round-trip nonrefundable fee for this serviceForum staff will be stationed at the designated airports to assist arriving studentsFurther details about the airport shuttle service will be ineluded in the acceptance materials provided upon enrollmentWebsite:> What is the dress code for this program?You should plan to wear professional attire during most program eventsWhen professior attire is required, ladies must wear dresses, suits or skirts/slacks with a jacket and blouse; gentlemen must wear a suit or sport jacket with dress pants, dress shirt, tie and dress shirtThere will be limited opportunities during the conference for you to wear casual attire, including jeansComfortable dress shoes are essentialYou will be walking a great deal throughout the program.For more detailed information about the dress code for this program, visit your MyEnvisionExperience.com personal Web page, which will be available to you after you enroll.We will NOT issue a refund as we feel the customer was provided with the necessary information regarding our policies and procedures.Kind regards,

I responded to this one via fax on 4/18. We have her signed release and was crediting her
account. We know she closed this account but we had to try that way first before sending a check. We assumed she got her money because she didn’t contact us to say she didn’t. I am checking on this though. Do you know if this is a mix up on your end or if she in fact didn’t receive her money by chance?
Please let me know!

To Whom It May Concern,
In reference to your request for a refund for the *** *** *** Program, I am responding today to inform you that we have refunded the entire payment of $2,to the credit card on fileIf you have any further
questions, please feel free to reach me at the number provided belowThank youCarl M***
###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because: I want the emails in the same format that they were email out during the week of the session and on the same letterhead, not the cheep version I was sent.  What I received was a not acceptable.  I paid a lot of money for those emails and I want the original verision.Regards,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, [redacted]

From: Carl M[redacted] Date: Thu, Aug 6, 2015 at 7:19 AMSubject: CID# [redacted]To: [redacted] <[redacted]>Envision Response:  Upon review of the complaint submitted to the Revdex.com, we unfortunately cannot offer any additional resolutions outside of the option...

already provided.  What we can do is waive the $50 transfer fee and transfer the tuition to a program during the summer of 2016. At the point of enrollment on March 18, 2015, the agreement terms and cancellation policy were accepted.  The cancellation policy stated that cancellation requests received on or after April 2, 2015 are not entitled to a refund. Again, at this time, we would be happy to offer a transfer to a 2016 program and waive the $50 transfer fee. CARL ** M[redacted], PMPDIRECTOR, RETENTION & MARKETING OPERATIONS ENVISION1919 Gallows Road, Suite 700Vienna, VA 22182T/F: ###-###-####cm[redacted]@envisionexperience.comwww.envisionexperience.com

From: Carl M[redacted] Date: Wed, Aug 5, 2015 at 3:00 PMSubject: RE: [redacted] Complaint ([redacted])To: [redacted] <[redacted]>[redacted],  Envision Response:  On March 13, 2015 when the enrollment into the 2015 [redacted]...

Conference was completed, the applicant agreed to the terms and conditions which outlined the cancellation policy:  Cancellations received on or after April 2, 2015 are not eligible for a refund. In an effort to help resolve the issue, we would be willing to transfer the tuition to the program in 2016 and waive our $50 transfer fee. Thanks. CARL *. M[redacted], PMPDIRECTOR, RETENTION & MARKETING OPERATIONS

[redacted],
Thank you for the request.  Your daughter was nominated by a teacher at [redacted] Elementary School.  I will ensure that we add your daughter's name and your address to out do not mail list.
Please feel free to respond with any...

additional questions.
Carl M[redacted]
Director of Enrollment

Mrs. Schroeder,
I have been reviewing your case regarding...

[redacted]'s enrollment.  I was sad to read everything that you an [redacted] have been going through lately and I truly hope that [redacted] is on the road to recovery.  I apologize that we have not been able to provide a satisfacrory resoolution prior to this point.  However, given the circumstances, I wanted to inform you that we will be initiating a full refund to the credit card used for [redacted]'s enrollment today.
We do hope that [redacted] improves soon and please feel free to reach out to me directly if you have any other questions or concerns.
Sincerely,
Carl M[redacted]
###-###-####

Left VM message for Ms. [redacted] to call me re: overdue response.

Dear [redacted],
I have reviewed the case submitted to the Better...

Business Bureau (Revdex.com) as well as your ISLP account.  I see that there have been multiple conversations regarding the attendance of [redacted] to the ISLP program.
I have reviewed the case, requesting a refund due to some confusion regarding the purchase of airfare in addition to the tuition cost.  Here is what I can share with you regarding this.
On January 16, 2015, [redacted] was mailed an invitation to attend the ISLP program.  On January 30, 2015, the account was accessed and the session dates of May 17-24, 2015 were selected.  On February 12, 2015, the account was accessed again and the deposit for the program was paid.
In the invitation mailed in January 16, 2015, there was a page titled "Information for Scholars".  Within this page, there is a section titled, "Tuition Includes", with a subsection titled "Transportation".  Within the "transportation" section, it states that airfare to and from the program is not included.
In addition, an email was sent to [redacted] to the email address provided ([redacted]).  This email was sent on February 13, 2015.  There was a link within this email, titled My Scholar Laureate.  On this page, there is a section that reads as follows:
"If you have not yet made travel arrangements, we encourage you to do so now. In order to assist you with your travel planning, the International Scholar Laureate Program (ISLP) Delegation on Business & Entrepreneurship has chosen WorldTEK as its official travel agency. You will find details in the Acceptance Materials on the next page."
In reviewing the information above, I feel as though ISLP was forthcoming regarding tuition not being included in the program.
What I would like to do, is rather than consider this a complete loss, I would like to offer you a transfer to next year.  I would be willing to waive the $50 transfer fee as well.
I look forward to your response as we continue to look for a resolution.  Thank you.
Carl M[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We apologize for the inconvenience the payment plan caused in terms of the inaccuracy of the payment charges.  We have refunded total of $831.67.  Refunds will show up as 3 different refund items.  Below are the dates Envision refunded and the corresponding amounts that were...

refunded:
11/7/14: $381.67
11/10/14: $400.00
11/10/14: $50.00
TOTAL: $831.67
We again apologize for the inconvenience and hope that the resolution is satisfactory to the customer.  If we can be of any other service, please feel free to contact me directly.
[redacted]
DIRECTOR, RETENTION & MARKETING OPERATIONS
 
ENVISION
1919 Gallows Road, Suite 700
Vienna, VA 22182
T/F: (703) 584-9237
[redacted]
www.envisionexperience.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I will wait for the full refund.  I am not considering the travel.
Regards,
[redacted]

Mrs. [redacted],
I sincerely apologize for the inconvenience the enrollment
process has caused you.  I also apologize
for the website issues that you encountered as well and in addition, the poor
customer service that was...

provided.
In terms of the cancellation policy, we ask that all of our
customers review this information prior to the submitting payment.  We do have a section in the enrollment form
that outlines the cancellation policy and requests that a digital signature be
applied, confirming that the customer has reviewed and understand the
cancellation policy as well as the terms and conditions of enrolling in the
program.  In addition to Envision
specifically calling out the cancellation policy on page, we also have a PDF available
on that same page that customers are encouraged to download for their records.
I also want to ensure you that we are indeed honoring all
requests for students who have vouchers to attend our programs.
Regardless of the above information, your experience was not
satisfactory.  We will be reaching out to
you regarding the refund, which we will be granted in the full amount of $475.
In the meantime, please again, accept my sincere apology for
your experience.  In the event that you
reconsider attendance to the Junior National Young Leaders Conference, please
feel free to reach out to me directly.  I
am more than happy to see what we can do to ensure your son still has the
opportunity to attend the conference this summer.  I have listed my direct line below if you
have any questions.
Sincerely,
[redacted]
Director of Enrollment
(w) [redacted]

[redacted]
I am writing today to inform you that per your request, we have issued a refund in the amount of $674.00 on March 30, 2015.  If there is anything else we can assist you with, please feel free to reach me at that information...

below.
Sincerely,
Carl M[redacted]
###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted],
We have reviewed the transcripts of the call [redacted] made to our Call Center last year when he transferred programs.  We went over our policy that states once transferred he would not be eligible for a refund and he agreed and acknowledged...

that, at the point he was transferring, he was within the no refund zone of the cancellation policy so he would not get a refund even if he cancelled.  Additionally, he agreed to the attached Terms & Conditions when he enrolled in the program which includes the cancellation and transfer policy.  We will not be able to issue a refund.
Kind regards,
[redacted]