Envision EMI

We had sent the e-mails to the parent in the original format, letter head and wording in which the parent should have received them, on August 8, 2014.  We do not have any additional versions or letter head in which the parent is referencing.  If there is something additional the parent is requesting, we will gladly do our best to accommodate.  I have attached every e-mail in question that was sent to the e-mail address:  [redacted]
I have also attached each of the e-mails that were sent to the referenced e-mail address above.
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I had to go through so many people to get told NO over and over, I'd greatly appreciate some type of refund- if you can reimburse a trip for a trip, I fail to see as to why a reimbursement of some sort can't come to terms? Not that she wouldn't be interested in the trip, however if this is the struggle that has to be gone through in order to get back what we pay for-count us out, we may not find the right people to help us, should it come to that again(hopefully wouldn't).
Regards,[redacted]

We have refunded Ms. [redacted] $1.870.00 for the cost of the program on 9/17/14.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards, [redacted]

From: [redacted]
font-size: 12.8000001907349px; font-family: arial, sans-serif;"><[redacted]>Date: Thu, May 14, 2015 at 9:59 AMSubject: Complaint #[redacted]To: "[email protected]" <[email protected]>Just writing to let you know that the company has resolved my issue and sent me a refund. Thanks for your help!

From: [redacted] [redacted] #222222; font-size: small; font-family: arial;">
Date: Thu, Nov 6, 2014 at 4:01 PMSubject: RE: [redacted]To: "[redacted]
[redacted]
Good Afternoon [redacted],
 
We will be refunded the family the requested amount of $2,139.00.  We have attempted to call the family already this afternoon but were unsuccessful.  We are verifying the e-mail address on file and will e-mail the family as well, explaining that we will be refunding the requested amount.
 
In researching, we can substantiate the claim from Mrs. [redacted], that the information on acceptable airports was provided to her much too late.
 
 
Please do not hesitate to reach back out if you require additional information or have any additional questions.
 
 
[redacted]
DIRECTOR, RETENTION & MARKETING OPERATIONS
 
ENVISION
1919 Gallows Road, Suite 700
Vienna, VA 22182
T/F: (703) 584-9237
[redacted]
www.envisionexperience.com

[To assist us in bringing this matter...

to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: It still does not justify the lack of communication in the beginning before I was charged for the full amount.  Information requested was not provided, situation not handled, but card was charged.  The automatic charging of the balance before addressing the problem or trying to provide a solution shows it's about the money, not the child.  I understand we have been in contact and have arranged for a transfer to next year, but that was the only option.  You still get to keep the money and I am still uncomfortable about trusting you with my child due to the lack of professionalism.
No attempt was made to repair the problem before the deadline of the final charges, it didn't matter to you.  As a mother it makes me feel like my child does not matter to you, just the money.  That is the recurring problem.
Regards,[redacted]

Dear [redacted],
Thank you for your response.  Unfortunately, we still cannot offer a refund at this point.  I have attached the information that was included in the mail package that was sent regarding the ISLP program, where it states that air fare to and from the program is not included in the cost of tuition.  The tuition that was already submitted for [redacted] was used to pay for the travel expenses while in Australia.  The companies we hire to accommodate travel and housing required payment and we expected [redacted] to be in attendence.  Our cancellation policy is set so that we can confirm attendance and pay our vendors in advance.
The offer to transfer is still on the table, but we cannot offer a refund for a cancellation that occurred less than a week prior to the start of the program. 
Carl M[redacted]

March 28, 2014
Dear Mr. Dennis:
We are in receipt of the concern filed by [redacted] on February 26, 201 , regarding Envision employee Amy D[redacted].We were as surprised as [redacted] to learn of Ms. D[redacted]'s other occupaltional pursuits in Colorado. Clearly these...

do not match with our organizational values as we strive to provide students with skills and experiences to enhance their future success in college and career.Effective February 28, 2014, Ms. D[redacted] is no longer an employee of Envisition.We place the safety and security of our students and staff as our top priority, to include significant background screening and rigorous training and we emplace the strictest standards and highest expectations on them as they instill critical skills for success in the students who attend our programs.We were notified via [redacted] of [redacted]'s concerns as well and attempted to establish communication with him on February 28, 2014.Should any additional information be required, please let us know how we may assist.Sincerely,Philip MExecutive Vice President, Education Operations

I would like to warn other parents about Envision Experience. My son was nominated from his 8th grade teacher and I automatically trusted this was a legitimate program to enrich my son's academic fields of interests. Not only was my son not academically challenged and got nothing out of this program, there were times I feared for his well being and safety. Moreover, my son traveled as a unaccompanied minor with U[redacted] and Envision made him wait at the LAX airport for 6 hours when arrived and nearly missed his return flight home due to the extreme unorganized Envision staff and contracted airport greeters they employ. I am also looking into legal action against Envision.

April 15, 2014Dear [redacted]:Thank you for bringing this issue to our attention. The security of student information is of the utmost concern for us and we value your feedback. In all of our communications to teachers we refer them to our privacy policy to ensure they are aware of the...

care we take with all personal information,The requirements regarding student information are governed by federal law but are administrated differently within each school and school district. To ensure that teachers are aware of these differences we have updated our privacy policy on our web site to encourage teachers to refer to their specific school's policies prior to nominating students to attend our programs.Should you have any additional questions, please let me know.EXPERIENCE MAKES A L THE DIFFERENCE.Sincerely,

From: Carl M[redacted] <[redacted]>Date: Tue, May 3, 2016 at 2:45 PMSubject: ID # [redacted]To: [redacted] <[redacted]>Ms. [redacted], Thank you for you inquiry regarding [redacted]’s participation in the 2015 NYLF: Advance Medicine...

and Health Care program. I am sorry to hear that our emails and phone calls were not making their way to you and I can understand how that could become frustrating. I would like to speak with you directly regarding this matter so that we can rectify the situation. Can you please confirm that the best contact number for me to reach you at is ###-###-####?  In addition, if you could provide me with appropriate times to reach you, I would appreciate that as well. I look forward to speaking with you.  CARL L. M[redacted], PMPDIRECTOR OF ENROLLMENT ENVISION[redacted]Vienna, VA 22182T/F: ###-###-####[redacted]www.envisionexperience.com

From: Carl M[redacted] Date: Wed, Aug 5, 2015 at 2:52 PMSubject: RE: [redacted] Complaint ([redacted]To: [redacted] <[redacted]>[redacted],Envision Response:  We apologize for the experience that was provided.  We would like offer you the opportunity to...

transfer your enrollment to a 2016 location of your choosing.  We will have someone from our management team contact you regarding the situation. CARL *. M[redacted] PMPDIRECTOR, RETENTION & MARKETING OPERATIONS

We enrolled our daughter in the NYLF medical camp for $3500.00. She is unable to attend July 8th due to a contagious medical condition. We tried to cancel and were told since it was not before April 4th, we would get NO refund at all. We did not agree to this and the PDF outlining the dates came AFTER we enrolled her. Also, she has a MEDICAL reason and doctor's note. The company said she still cannot get a refund. We are going to dispute this further with a supervisor and if that does not work, file a dispute claim with our credit card company.

Tim Mohr

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find...

that this resolution is satisfactory to me.  However they state that they have already refunded my debit card and as of today, Monday April 13, no such refund has been received.  I would like confirmation of when they plan to process the refund and instructions on how to reopen this complaint if funds are not received in a timely mannerThank you for your assistance. 
Regards,
[redacted]

Customer has been in contact with Envision.  Parent had been in contact on June 12, 13.  Voice messages were left on June 17 & 19.  Parent e-mailed on July 2 to confirm the transfer of money from the summer 2014 program to the 2015 program.

From: [redacted]
sans-serif;"> <[redacted]>Date: Sat, Aug 2, 2014 at 4:00 PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [email protected] you
The issue has been resolved.

[redacted],
Per your request, you will find the nomination certificate provided to us from [redacted]'s school, nominating her for the program.
Please feel free to let me know if you require any additional assistance.
Carl M[redacted]
Director of Enrollment

[redacted] [redacted],I apologize for the communication issues that you have experienced.  After reviewing your information, we will be refunding $1,000 to the credit card on file.  In addition, we will have someone from our management team call you before the end of today, August...

4, 2015.Thank you,Carl M[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]