Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[There is no such negligence or behavior that represents a threat to neither the members or the staff, if the manager wants to cover herself by using an excuse like this, they should have proof and at this point they haven't present anything or being responsive to my calls or my emails. These is the kind of business that frustrates individuals in the community, because they have a decision making person who is not prepare for the role. At this point I need them to remove any comments they have made on my account in a way that if ever think I want to assist another facility I should not have a mark on my record and in addition re-fund all my money. ]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Hello, Thank you for reaching out to us. Cancellations are processed at the front desk of a Blink location by filling out a cancellation form with the manager of the club. A copy is provided to the member for their records, a note is placed on the account, and the final cancellation prorate is...
collected a the time of cancellation. Members can also cancel their membership via certified mail by sending the letter to our corporate office. The 45 day notice begins from the post marked date of the letter. A prorate for the final fee is collected when the cancellation is processed and a note is placed on the account. We looked into this account and see no record of a cancellation request. This means no copy of the cancellation form or letter, no prorate was collected, and no note was placed on the account. This member called our billing call center and spoke with the club. They asked for proof of cancellation, which could not be provided by the member. Therefore, the account remained active. Eventually, a balance accrued over a 90 day period of time and the account was cancelled due to final notice collections. We sent several emails and phone calls to this member over the 90 day period of time to no avail. The balance was ultimately paid and the account officially closed. Again, if the member is able to provide proof of cancellation, we would be more than happy to adjust the account accordingly. kindly,Blink Fitness
We're sorry you feel mislead in anyway as that was never our intention. We made every attempt to contact each Valley Stream member via the email address they each provided to us upon joining. Again, Access to all Blink facilities was granted through 4/**/16. The club opened on 3/**/16 and we extended the buyers remorse period due to the elongated opening. We wish you well. Kindly,Blink Fitness
Hello, Thank you for reaching out to us! I looked into your account and see that we processed a refund on 3/**/17 for $94.08 to the [redacted] originally charged. The account was also cancelled as well. We apologize for the lack of communication from our club manager. This will certainly be...
addressed. Please allow 3-5 business days for the refund to process on your end. Kindly,Blink Fitness
Hello,Thank you for reaching out to us. We investigated this matter and do see that an error occurred. The email notification was not sent to this member in particular. We sincerely apologize for the error and have since waived the payment for January and half of February. The remaining balance on...
the account is for the remainder of February. We have alerted our Marketing team of this error to ensure email communication is sent moving forward. In good health,Blink member services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Firstly, I am referred to as male. That mistake is to be noted. And, yes, as Blink states there was a "glitch" on their part. One of more to come. This glitch was noted by myself when I asked staff why my account had not been debited. Staff said oh, you are not meant to be active. This again was news to me. My membership was immediately closed by desk staff with no problem. Yet, a manager could not close my account in this billing issue with Blink. I remember asking staff if my membership had started and everything went through. Also, upon signup I asked what my monthly fee was. I was not told it could go up. And, no notice of this increase was given to me. And per the email response to my Revdex.com complaint I received from Blink the monthly membership was reset back to $20.90. The $10.46 was said to have been waived. But, my account keeps being debited by Blink for this amount. I can forward this email to whomever is appropriate. Blink's invoices do not clearly lay out credits and debits. And, I was given various reasons for the different monthly charges. I do not accept their behavior, lack of transparency and numerous inaccuracies.Sincerely,[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello,Thank you for reaching out to us here at Blink fitness. We looked into this inquiry and see that the member is a month to month member with a grey membership class. To cancel the agreement, the member can follow the instructions below:Cancellations are processed by either visiting the club,...
filling out a cancellation form at the front desk, or by submitting a certified letter to:Blink Member Services [redacted]We process cancellations this way as it provides a receipt of cancellation for you in the event that there’s a discrepancy. We do require a 45-day notice with a pro-rate to be collected from the date the cancellation form is signed or from the date the mail is postmarked.If you are cancelling for medical reasons which prevent you from working out for 6 months or more, please let us know.This information was provided to the member when they contacted member services in email. The member demanded that we cancel the agreement immediately and we politely informed them again of the cancellation policy. This policy applies to all Blink members and is a standard across the fitness industry. Cancelling via certified mail or in writing at the facility are the two ways listed in NY and NJ state health club law. The cancellation policy is listed in the terms and conditions section of the agremeent that all members must state they have read and agree to, it's listed in our FAQs on the Blink fitness website, as well as on the signed agreement which is emailed to the member upon joining. Kindly,Blink Fitness
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I didn't join online and I never consented to an annual membership. The contract does not indicate that a green membership is an annual membership. It only says that "if" the membership is an annual membership, there is a cancellation policy. In any event, I have already sent a certified letter which should have long been received by now, so I would appreciate confirmation that my account is closed and no additional fees are due.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Per the terms of the Membership Agreement signed by the Member on 10/**/2014, the member agrees to terminate the Agreement by providing 45 days by either visiting the club and signing a cancellation form at the front desk or by certified mail sent to: [redacted]
[redacted]
[redacted]...
[redacted]
[redacted] Without a signed cancellation form at our front desk or a certified letter mailed to our Member Services address, Blink will be unable to cancel a membership. Blink requires a signature at the club or by certified mail to cancel the membership.
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
That is more than 45 days it needs to be cancelled sooner than that
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The phone number on the response from the business was the [redacted]. So I went there to collect my refund of $37.11 which is what Blink offered. That was during the week of April **, 2015. I met Crystal at the front desk and she said she wasn't authorized to give it to me. That would be up to Tracy, the manager. Crystal left Tracy my message along with the note from the business regarding my overpayment of $37.11. Tracy was supposed to call me back. Today is 4/**/16 and I haven't heard from her. Will Blink permit anyone from that gym to refund my money in cash since that's how I paid it? I do not want to use my credit card. Please let me know when I can collect it. Thanks. [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello, This member has contacted the manager of Blink fitness, Blink member services via [redacted], and as high up as the director of personal training has been involved. We looked into the matter thoroughly and have offered many other solutions to the issue such as working out...
with a different trainer or returning the value of the sessions to the member's club account. The member has refused these options. Per our membership agreements, personal training is non-refundable. This applies to all members. Upon purchasing the personal training package the receipt as well states the refund policy which is that they are not refundable. We are sorry to hear the member is not satisfied with his personal training experience but feel we have been more than accommodating with possible solutions. The training sessions will not be refunded to the member's credit card. The decision is in fact final. In good health,Blink Fitness
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I never joined online. I joined at the fitness club and a young gentlemen signed me up himself and never gave me any contract. When I asked for a copy recently, there was no signature on it. It said "digital signature". They put you in some contract without telling you.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello,Blink Member Services has since spoken with this member via phone to resolve the Personal Training charge. We anticipate a resolution with in the next 72 hours as we have to involve the member's bank and the appropriate departments with in Blink. We thank this member for her patience and look forward to finding a resolution! Kindly,Blink Member Services
Hello, We looked into this matter and it appears that 3 months of dues were past due, totaling $45.00. The account was cancelled and sent to collections after 90 days of being past due. The balance was paid in full in June 2016. The account is currently closed and no balance is...
owed. If you would like to rejoin Blink fitness, you can do so online at www.blinkfitness.com or in person at any Blink fitness location. kindly,Blink Fitness
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
The member's certified letter has been received and processed by Blink Member Services. The member's account is cancelled as of 10/**/2015 and no additional fees are due.
Hello, Per our member agreement that all members must agree to and sign prior to joining, personal training purchases are non-refundable. This is also listed on the iPad screen when signing for the purchase. A receipt is then stored on file in your account. It can be printed for your reference...
or emailed to you as well. We also see that this member previously reached out to the club, social media, and our member services department. The same policy and information was explained and provided each time. No exceptions will be made. In good health,Blink Fitness
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint is not resolved because: I have attached the confirmation page blink sent me after signing up it mentions nothing that is stated in the reply. The sign up was done via a kiosk at the location.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[There is no such negligence or behavior that represents a threat to neither the members or the staff, if the manager wants to cover herself by using an excuse like this, they should have proof and at this point they haven't present anything or being responsive to my calls or my emails. These is the kind of business that frustrates individuals in the community, because they have a decision making person who is not prepare for the role. At this point I need them to remove any comments they have made on my account in a way that if ever think I want to assist another facility I should not have a mark on my record and in addition re-fund all my money. ]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Hello, Thank you for reaching out to us. Cancellations are processed at the front desk of a Blink location by filling out a cancellation form with the manager of the club. A copy is provided to the member for their records, a note is placed on the account, and the final cancellation prorate is...
collected a the time of cancellation. Members can also cancel their membership via certified mail by sending the letter to our corporate office. The 45 day notice begins from the post marked date of the letter. A prorate for the final fee is collected when the cancellation is processed and a note is placed on the account. We looked into this account and see no record of a cancellation request. This means no copy of the cancellation form or letter, no prorate was collected, and no note was placed on the account. This member called our billing call center and spoke with the club. They asked for proof of cancellation, which could not be provided by the member. Therefore, the account remained active. Eventually, a balance accrued over a 90 day period of time and the account was cancelled due to final notice collections. We sent several emails and phone calls to this member over the 90 day period of time to no avail. The balance was ultimately paid and the account officially closed. Again, if the member is able to provide proof of cancellation, we would be more than happy to adjust the account accordingly. kindly,Blink Fitness
We're sorry you feel mislead in anyway as that was never our intention. We made every attempt to contact each Valley Stream member via the email address they each provided to us upon joining. Again, Access to all Blink facilities was granted through 4/**/16. The club opened on 3/**/16 and we extended the buyers remorse period due to the elongated opening. We wish you well. Kindly,Blink Fitness
Hello, Thank you for reaching out to us! I looked into your account and see that we processed a refund on 3/**/17 for $94.08 to the [redacted] originally charged. The account was also cancelled as well. We apologize for the lack of communication from our club manager. This will certainly be...
addressed. Please allow 3-5 business days for the refund to process on your end. Kindly,Blink Fitness
Hello,Thank you for reaching out to us. We investigated this matter and do see that an error occurred. The email notification was not sent to this member in particular. We sincerely apologize for the error and have since waived the payment for January and half of February. The remaining balance on...
the account is for the remainder of February. We have alerted our Marketing team of this error to ensure email communication is sent moving forward. In good health,Blink member services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Firstly, I am referred to as male. That mistake is to be noted. And, yes, as Blink states there was a "glitch" on their part. One of more to come. This glitch was noted by myself when I asked staff why my account had not been debited. Staff said oh, you are not meant to be active. This again was news to me. My membership was immediately closed by desk staff with no problem. Yet, a manager could not close my account in this billing issue with Blink. I remember asking staff if my membership had started and everything went through. Also, upon signup I asked what my monthly fee was. I was not told it could go up. And, no notice of this increase was given to me. And per the email response to my Revdex.com complaint I received from Blink the monthly membership was reset back to $20.90. The $10.46 was said to have been waived. But, my account keeps being debited by Blink for this amount. I can forward this email to whomever is appropriate. Blink's invoices do not clearly lay out credits and debits. And, I was given various reasons for the different monthly charges. I do not accept their behavior, lack of transparency and numerous inaccuracies.Sincerely,[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello,Thank you for reaching out to us here at Blink fitness. We looked into this inquiry and see that the member is a month to month member with a grey membership class. To cancel the agreement, the member can follow the instructions below:Cancellations are processed by either visiting the club,...
filling out a cancellation form at the front desk, or by submitting a certified letter to:Blink Member Services [redacted]We process cancellations this way as it provides a receipt of cancellation for you in the event that there’s a discrepancy. We do require a 45-day notice with a pro-rate to be collected from the date the cancellation form is signed or from the date the mail is postmarked.If you are cancelling for medical reasons which prevent you from working out for 6 months or more, please let us know.This information was provided to the member when they contacted member services in email. The member demanded that we cancel the agreement immediately and we politely informed them again of the cancellation policy. This policy applies to all Blink members and is a standard across the fitness industry. Cancelling via certified mail or in writing at the facility are the two ways listed in NY and NJ state health club law. The cancellation policy is listed in the terms and conditions section of the agremeent that all members must state they have read and agree to, it's listed in our FAQs on the Blink fitness website, as well as on the signed agreement which is emailed to the member upon joining. Kindly,Blink Fitness
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I didn't join online and I never consented to an annual membership. The contract does not indicate that a green membership is an annual membership. It only says that "if" the membership is an annual membership, there is a cancellation policy. In any event, I have already sent a certified letter which should have long been received by now, so I would appreciate confirmation that my account is closed and no additional fees are due.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Per the terms of the Membership Agreement signed by the Member on 10/**/2014, the member agrees to terminate the Agreement by providing 45 days by either visiting the club and signing a cancellation form at the front desk or by certified mail sent to: [redacted]
[redacted]
[redacted]...
[redacted]
[redacted] Without a signed cancellation form at our front desk or a certified letter mailed to our Member Services address, Blink will be unable to cancel a membership. Blink requires a signature at the club or by certified mail to cancel the membership.
Better...
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
That is more than 45 days it needs to be cancelled sooner than that
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The phone number on the response from the business was the [redacted]. So I went there to collect my refund of $37.11 which is what Blink offered. That was during the week of April **, 2015. I met Crystal at the front desk and she said she wasn't authorized to give it to me. That would be up to Tracy, the manager. Crystal left Tracy my message along with the note from the business regarding my overpayment of $37.11. Tracy was supposed to call me back. Today is 4/**/16 and I haven't heard from her. Will Blink permit anyone from that gym to refund my money in cash since that's how I paid it? I do not want to use my credit card. Please let me know when I can collect it. Thanks. [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello, This member has contacted the manager of Blink fitness, Blink member services via [redacted], and as high up as the director of personal training has been involved. We looked into the matter thoroughly and have offered many other solutions to the issue such as working out...
with a different trainer or returning the value of the sessions to the member's club account. The member has refused these options. Per our membership agreements, personal training is non-refundable. This applies to all members. Upon purchasing the personal training package the receipt as well states the refund policy which is that they are not refundable. We are sorry to hear the member is not satisfied with his personal training experience but feel we have been more than accommodating with possible solutions. The training sessions will not be refunded to the member's credit card. The decision is in fact final. In good health,Blink Fitness
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I never joined online. I joined at the fitness club and a young gentlemen signed me up himself and never gave me any contract. When I asked for a copy recently, there was no signature on it. It said "digital signature". They put you in some contract without telling you.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello,Blink Member Services has since spoken with this member via phone to resolve the Personal Training charge. We anticipate a resolution with in the next 72 hours as we have to involve the member's bank and the appropriate departments with in Blink. We thank this member for her patience and look forward to finding a resolution! Kindly,Blink Member Services
Hello, We looked into this matter and it appears that 3 months of dues were past due, totaling $45.00. The account was cancelled and sent to collections after 90 days of being past due. The balance was paid in full in June 2016. The account is currently closed and no balance is...
owed. If you would like to rejoin Blink fitness, you can do so online at www.blinkfitness.com or in person at any Blink fitness location. kindly,Blink Fitness
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
The member's certified letter has been received and processed by Blink Member Services. The member's account is cancelled as of 10/**/2015 and no additional fees are due.
Hello, Per our member agreement that all members must agree to and sign prior to joining, personal training purchases are non-refundable. This is also listed on the iPad screen when signing for the purchase. A receipt is then stored on file in your account. It can be printed for your reference...
or emailed to you as well. We also see that this member previously reached out to the club, social media, and our member services department. The same policy and information was explained and provided each time. No exceptions will be made. In good health,Blink Fitness
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint is not resolved because: I have attached the confirmation page blink sent me after signing up it mentions nothing that is stated in the reply. The sign up was done via a kiosk at the location.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]