Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Again you cannot advertise $0 annual fees and charge an "annual maintenance fee". That is like saying $0 to join but there's a $40 initiation fee. The public is protected from these hidden charges by the FCC. The FCC has been reported of this and you will deal with them as well as the Revdex.com. I really have no problem paying the $40 a year I just wish business wouldn't try to sneak these charges in, its not right for the other business who advertise fairly. Shame on Blink. Their motto should be "Dont Blink or you'll miss our hidden fees!"
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The business' response does not address the issues raised in my complaint and it specifically ignores my requested relief. All that the business does is reiterate its bait and switch tactics of requiring me to cancel my pre sale membership and sign up for a more costly membership at an alternative location in order to work out. This is unfair given that it was represented to me that this gym would open in October and it is now December. While I understand that this delay is beyond Blink's control, I am quite dissatisfied with what is within Blink's control: its response. I've been without a gym during this time and I'm equally dissatisfied that Blink (which is a chain) is unwilling to permit me to use alternative facilities. I don't want to be and don't think I should be forced to pay for a more expensive membership after patiently waiting out this delay.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello, We looked into this inquiry and see no record of a cancellation request on file. Cancellations are processed by either visiting the club, filling out a cancellation form at the front desk, or by submitting a certified letter to: [redacted]...
[redacted]
[redacted] We process cancellations this way because it provides a receipt of cancellation for you in the event that there’s a discrepancy. We require a 45-day notice with a pro-rate to be collected from the date the cancellation form is signed or from the date the mail is postmarked. What is the cancellation policy? Our Gray membership is a no-commitment agreement that allows you to cancel at any time with 45 days notice. Our Blue and Green memberships are 12-month agreements. You can cancel the agreement within the first year by giving 45 days notice and by paying a $60 buyout fee. After the first twelve months of membership, you can cancel with 45 days notice without a buyout fee. You can cancel your membership either at the club or by certified mail sent to: [redacted]
[redacted]
[redacted]
[redacted] During that initial 45-day period, you can continue to use the facility and keep on Blinking. No other means of cancellation (including by email, phone or verbal) are acceptable If you have any billing questions please email us at [redacted] In good health, Blink Fitness
Hello, The annual maintenance fee is reinvested in the club to keep it fresh and state of the art. The language regarding the annual fee is in the electronic funds transfer section on the first page of your agreement, which is the section that explains how fees are collected. An explanation is...
also listed on the website in our FAQ section, on our Kiosks in the terms and conditions section, as well as in the details under each membership class when joining. All members are required to pay this fee yearly plus any applicable tax.Kindly,Blink member services
Hello,Thank you for reaching out to us. We looked into this concern and see no cancellation request on file for this account. Cancellations are processed by either visiting the club, filling out a cancellation form at the front desk, or by submitting a certified letter to:Blink Member Services...
[redacted]
[redacted]We process cancellations this way as it provides a receipt of cancellation for you in the event that there’s a discrepancy. We do require a 45-day notice with a pro-rate to be collected from the date the cancellation form is signed or from the date the mail is postmarked.If the member is able to provide proof of cancellation, which would be a signed cancellation form or a copy of the certified letter receipt, we will be happy to adjust the account accordingly. Looking forward to your response. Kindly,Blink Member Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:the agreement that I signed does not state in writing anything about a prorate fee, therefore there is no written contract stating I have to pay blink fitness extra money to cancel my membership after a year.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Thank you very much for your understanding and flexibility, I appreciate it greatly.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[It is clear that this particular location practices in fraudulent activity where in it does not disclose this information to ]
members until after the fact. I never returned to the gym and did not because I walked into your location and cancelled verbally. At no point was a form offered or was I informed I had to put in writing my desire to cancel my membership. I was not being billed I walked in every month and paid cash. Until my 1 year ended. This is Fraud balance made up to rob me.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello,Thank you for reaching out. I looked into the matter and see that this member did join our Valley Stream location during pre-sale. This means the member would secure a discounted pre-sale rate and only pay a $1 start-up fee at the time of joining. They did not have access to any other location...
as they did not pay any monthly dues to utilize the facility at that time. Since Valley Stream was delayed in opening its doors, we offered a free membership to all Valley Stream pre-sale members who joined prior to 1/*/16. This was communicated via email. The location did open its doors on 3/**/16 and a notification was sent to the members days prior. Cancellations are processed by either visiting the club, filling out a cancellation form at the front desk, or by submitting a certified letter to:Blink Member Services [redacted]We process cancellations this way because it provides a receipt of cancellation for you in the event that there’s a discrepancy. We require a 45-day notice with a pro-rate to be collected from the date the cancellation form is signed or from the date the mail is postmarked.Each member had the entire pre-sale period of time and 15 days after the opening date of Valley Stream to cancel their membership per buyer’s remorse, receiving a full refund. However, this member did not cancel their membership. A balance began accruing because the credit card on file for this member's account was declined. We've attempted to reach the member via phone and email using the contact information they provided at sign up to no avail. Blink memberships are not based on usage. A member pays a monthly fee to belong to Blink and they may utilize the gym as much or as little as possible. In good health,Blink member services
Per the observations from Blink Riverdale's club manager, the member was observed providing instruction to a guest on 9/**/2015. Club Manager spoke to member and reminded member that use of non-Blink Personal Trainers in the Club is prohibited. Members may not personal train other members, per the...
terms of the member's signed Agreement. Member was observed again on 9/**/2015 for training members and/or guests in the facility. Membership was cancelled on 9/**/2015 for repeated observations of outside personal training.
As per [redacted]'s signed membership agreement on January **, 2015, all new joins and active members between the months of January [redacted] to June [redacted] will be charged a $39 annual maintenance fee plus $1.73 tax every September [redacted]. Annual maintenance fees are not collected upon joining, but will be charged on each September [redacted] while the membership is active. All new joins and active members between the months of July [redacted] and December [redacted] will be charged a $39 annual maintenance fee plus $1.73 tax every March [redacted]. As per the member's signed Blue membership annual term agreement, the contact may be cancelled at any time with 45 days written notice and payment of a $60 Blink buyout fee in-club or by certified mail to Blink Fitness Member Services. Blink Fitness will honor the signed agreement made between the Club and member [redacted]. To cancel an annual term membership, a $60 buyout fee would be assessed until the obligation date of 1/**/2016 concludes.
Hello, This member joined on 2/**/16. According to their membership agreement:Annual Maintenance Fee: The Annual Maintenance Fee plus any applicable tax is due and payable each year on the first day of the third month after your membership enrollment month (and each subsequent anniversary...
of such date) listed in the following schedule. Members will be responsible for payment of the annual fee if a cancellation is requested on or after the [redacted] of the month preceding the annual fee billing date. Such cancellation requests are also subject to the standard cancellation terms contained in the members’ agreementsThe member then submitted their cancellation request on 4/**/16, 3 days after the deadline of 4/**/16. They paid the prorate for their 45 day notice, $27.87. This paid for all of May 2016 and for 3 days in June 2016. Since they submitted their cancellation after the Annual Maintenance Fee deadline, they were charged $40.76 on 5/*/16. Again, they joined in February 2016. 3 months after February is May. This determined their AMF billing date to be May [redacted]. In good health,Blink
Per the terms of the Membership Agreement signed by the Member on 2/**/2015, the member agrees to terminate the Agreement by providing 45 days by either visiting the club and signing a cancellation form at the front desk or by certified mail sent to: Blink Member Services [redacted]
[redacted]
[redacted] Without a signed cancellation form at our front desk or a certified letter mailed to our Member Services address, Blink will be unable to cancel a membership. Blink requires a signature at the club or by certified mail to cancel the membership.
[redacted] membership was cancelled on 8/**/2015 and $39.03 refunded to [redacted] on file. [redacted] membership was cancelled on 10/**/2015, and $116.37 refunded to [redacted] ending in [redacted]. Both accounts are now closed and refunded.
Hello,We looked into this member's account and see that they are a Blue bill monthly continuous member with a 1 year obligation period. The obligation period ended on 4/*/17 however the membership continues on a monthly basis until the member submits a cancellation request. We do not accept verbal,...
phone, or email cancellation requests per the membership agreement. We post the 1 year obligation period along with the cancellation policy in multiple areas on the website, kiosk, membership agreement, and in the receipt delivered in email. The cancellation policy is also listed in the FAQ's on the website as well as in the membership agreement that is emailed to each member for their records upon joining Blink. With that said, it is clear this member is unhappy with Blink. We have gone ahead and cancelled their agreement effective immediately and refunded the July monthly payment of $20.90. The annual fee will not be refunded however. This is due on the 3rd day of the 3rd month after joining and is applicable to all Blink members regardless of membership class. We sincerely wish this member well. Kindly,Blink fitness
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I understand many gyms have a need for an annual fee, but this needs be clearly labeled. You cannot advertise “0$ annual fee”, then change an “annual maintenance fee”, that is called false advertising. Just because something is in fine print does not mean it can directly contradict advertisements. My next step will be to notify the Federal Trade Commission (FTC)
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello,When joining Blink via the kiosk or online via the Blink website, members must sign off on all terms and conditions before joining. Every member who joined in 2014 on either the kiosk or online via the Blink website was sent a confirmation email which included a link to their signed...
agreement. They could click on this link at any time to review the terms and conditions pertaining to their specific chosen membership. All bill monthly memberships are continuous until the member submits a request for cancellation via certified letter or by signing a cancellation form at a Blink location. Only paid in full memberships expire after a one year period of time. In good health,Blink Member Services
Hello, Thank you for reaching out to us! We looked into this matter and see no communications to our member services email address at [redacted] from the member's email address on file in our system. We also see no record of a cancellation on file for this account. Cancellations...
are processed in person at the front desk by signing a cancellation form or by sending a certified letter to our corporate location. When cancelling, a prorated fee is collected for the required 45 day notice. I see no prorate was collected for this member's account. Here at Blink Fitness we attempt to be as transparent as possible. We list the cancellation notice in the terms and conditions section of the contract which all members must agree to prior to joining. We also list the cancellation policy in the FAQ section of the website. The 45 day notice is listed on each page upon joining online ajd on the kiosk after selecting the preferred membership class. If this member is able to provide proof of cancellation, we would be more than willing to adjust the account accordingly. Best,Blink Fitness
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Just need to confirm that I will not receive any further collection calls or have this possible reported to any credit agencies
Sincerely,
[redacted]
Hello, All members are required to provide a 45 day notice when cancelling. You submitted your request for cancellation on 8/**/16. The cancellation effective date for your membership would then be 45 days later on **/**/16. You are able to utilize the facilities during this active time and therefore are accountable to pay for the final days. Upon cancelling, you paid for the month of September ($20.00) and for the 9 days in October (5.81). Thus the charge of $25.81. You paid for your final days for your Blink membership. Kindly,Blink member services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Again you cannot advertise $0 annual fees and charge an "annual maintenance fee". That is like saying $0 to join but there's a $40 initiation fee. The public is protected from these hidden charges by the FCC. The FCC has been reported of this and you will deal with them as well as the Revdex.com. I really have no problem paying the $40 a year I just wish business wouldn't try to sneak these charges in, its not right for the other business who advertise fairly. Shame on Blink. Their motto should be "Dont Blink or you'll miss our hidden fees!"
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The business' response does not address the issues raised in my complaint and it specifically ignores my requested relief. All that the business does is reiterate its bait and switch tactics of requiring me to cancel my pre sale membership and sign up for a more costly membership at an alternative location in order to work out. This is unfair given that it was represented to me that this gym would open in October and it is now December. While I understand that this delay is beyond Blink's control, I am quite dissatisfied with what is within Blink's control: its response. I've been without a gym during this time and I'm equally dissatisfied that Blink (which is a chain) is unwilling to permit me to use alternative facilities. I don't want to be and don't think I should be forced to pay for a more expensive membership after patiently waiting out this delay.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello, We looked into this inquiry and see no record of a cancellation request on file. Cancellations are processed by either visiting the club, filling out a cancellation form at the front desk, or by submitting a certified letter to: [redacted]...
[redacted]
[redacted] We process cancellations this way because it provides a receipt of cancellation for you in the event that there’s a discrepancy. We require a 45-day notice with a pro-rate to be collected from the date the cancellation form is signed or from the date the mail is postmarked. What is the cancellation policy? Our Gray membership is a no-commitment agreement that allows you to cancel at any time with 45 days notice. Our Blue and Green memberships are 12-month agreements. You can cancel the agreement within the first year by giving 45 days notice and by paying a $60 buyout fee. After the first twelve months of membership, you can cancel with 45 days notice without a buyout fee. You can cancel your membership either at the club or by certified mail sent to: [redacted]
[redacted]
[redacted]
[redacted] During that initial 45-day period, you can continue to use the facility and keep on Blinking. No other means of cancellation (including by email, phone or verbal) are acceptable If you have any billing questions please email us at [redacted] In good health, Blink Fitness
Hello, The annual maintenance fee is reinvested in the club to keep it fresh and state of the art. The language regarding the annual fee is in the electronic funds transfer section on the first page of your agreement, which is the section that explains how fees are collected. An explanation is...
also listed on the website in our FAQ section, on our Kiosks in the terms and conditions section, as well as in the details under each membership class when joining. All members are required to pay this fee yearly plus any applicable tax.Kindly,Blink member services
Hello,Thank you for reaching out to us. We looked into this concern and see no cancellation request on file for this account. Cancellations are processed by either visiting the club, filling out a cancellation form at the front desk, or by submitting a certified letter to:Blink Member Services...
[redacted]
[redacted]We process cancellations this way as it provides a receipt of cancellation for you in the event that there’s a discrepancy. We do require a 45-day notice with a pro-rate to be collected from the date the cancellation form is signed or from the date the mail is postmarked.If the member is able to provide proof of cancellation, which would be a signed cancellation form or a copy of the certified letter receipt, we will be happy to adjust the account accordingly. Looking forward to your response. Kindly,Blink Member Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:the agreement that I signed does not state in writing anything about a prorate fee, therefore there is no written contract stating I have to pay blink fitness extra money to cancel my membership after a year.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Thank you very much for your understanding and flexibility, I appreciate it greatly.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[It is clear that this particular location practices in fraudulent activity where in it does not disclose this information to ]
members until after the fact. I never returned to the gym and did not because I walked into your location and cancelled verbally. At no point was a form offered or was I informed I had to put in writing my desire to cancel my membership. I was not being billed I walked in every month and paid cash. Until my 1 year ended. This is Fraud balance made up to rob me.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello,Thank you for reaching out. I looked into the matter and see that this member did join our Valley Stream location during pre-sale. This means the member would secure a discounted pre-sale rate and only pay a $1 start-up fee at the time of joining. They did not have access to any other location...
as they did not pay any monthly dues to utilize the facility at that time. Since Valley Stream was delayed in opening its doors, we offered a free membership to all Valley Stream pre-sale members who joined prior to 1/*/16. This was communicated via email. The location did open its doors on 3/**/16 and a notification was sent to the members days prior. Cancellations are processed by either visiting the club, filling out a cancellation form at the front desk, or by submitting a certified letter to:Blink Member Services [redacted]We process cancellations this way because it provides a receipt of cancellation for you in the event that there’s a discrepancy. We require a 45-day notice with a pro-rate to be collected from the date the cancellation form is signed or from the date the mail is postmarked.Each member had the entire pre-sale period of time and 15 days after the opening date of Valley Stream to cancel their membership per buyer’s remorse, receiving a full refund. However, this member did not cancel their membership. A balance began accruing because the credit card on file for this member's account was declined. We've attempted to reach the member via phone and email using the contact information they provided at sign up to no avail. Blink memberships are not based on usage. A member pays a monthly fee to belong to Blink and they may utilize the gym as much or as little as possible. In good health,Blink member services
Per the observations from Blink Riverdale's club manager, the member was observed providing instruction to a guest on 9/**/2015. Club Manager spoke to member and reminded member that use of non-Blink Personal Trainers in the Club is prohibited. Members may not personal train other members, per the...
terms of the member's signed Agreement. Member was observed again on 9/**/2015 for training members and/or guests in the facility. Membership was cancelled on 9/**/2015 for repeated observations of outside personal training.
As per [redacted]'s signed membership agreement on January **, 2015, all new joins and active members between the months of January [redacted] to June [redacted] will be charged a $39 annual maintenance fee plus $1.73 tax every September [redacted]. Annual maintenance fees are not collected upon joining, but will be charged on each September [redacted] while the membership is active. All new joins and active members between the months of July [redacted] and December [redacted] will be charged a $39 annual maintenance fee plus $1.73 tax every March [redacted]. As per the member's signed Blue membership annual term agreement, the contact may be cancelled at any time with 45 days written notice and payment of a $60 Blink buyout fee in-club or by certified mail to Blink Fitness Member Services. Blink Fitness will honor the signed agreement made between the Club and member [redacted]. To cancel an annual term membership, a $60 buyout fee would be assessed until the obligation date of 1/**/2016 concludes.
Hello, This member joined on 2/**/16. According to their membership agreement:Annual Maintenance Fee: The Annual Maintenance Fee plus any applicable tax is due and payable each year on the first day of the third month after your membership enrollment month (and each subsequent anniversary...
of such date) listed in the following schedule. Members will be responsible for payment of the annual fee if a cancellation is requested on or after the [redacted] of the month preceding the annual fee billing date. Such cancellation requests are also subject to the standard cancellation terms contained in the members’ agreementsThe member then submitted their cancellation request on 4/**/16, 3 days after the deadline of 4/**/16. They paid the prorate for their 45 day notice, $27.87. This paid for all of May 2016 and for 3 days in June 2016. Since they submitted their cancellation after the Annual Maintenance Fee deadline, they were charged $40.76 on 5/*/16. Again, they joined in February 2016. 3 months after February is May. This determined their AMF billing date to be May [redacted]. In good health,Blink
Per the terms of the Membership Agreement signed by the Member on 2/**/2015, the member agrees to terminate the Agreement by providing 45 days by either visiting the club and signing a cancellation form at the front desk or by certified mail sent to: Blink Member Services [redacted]
[redacted]
[redacted] Without a signed cancellation form at our front desk or a certified letter mailed to our Member Services address, Blink will be unable to cancel a membership. Blink requires a signature at the club or by certified mail to cancel the membership.
[redacted] membership was cancelled on 8/**/2015 and $39.03 refunded to [redacted] on file. [redacted] membership was cancelled on 10/**/2015, and $116.37 refunded to [redacted] ending in [redacted]. Both accounts are now closed and refunded.
Hello,We looked into this member's account and see that they are a Blue bill monthly continuous member with a 1 year obligation period. The obligation period ended on 4/*/17 however the membership continues on a monthly basis until the member submits a cancellation request. We do not accept verbal,...
phone, or email cancellation requests per the membership agreement. We post the 1 year obligation period along with the cancellation policy in multiple areas on the website, kiosk, membership agreement, and in the receipt delivered in email. The cancellation policy is also listed in the FAQ's on the website as well as in the membership agreement that is emailed to each member for their records upon joining Blink. With that said, it is clear this member is unhappy with Blink. We have gone ahead and cancelled their agreement effective immediately and refunded the July monthly payment of $20.90. The annual fee will not be refunded however. This is due on the 3rd day of the 3rd month after joining and is applicable to all Blink members regardless of membership class. We sincerely wish this member well. Kindly,Blink fitness
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I understand many gyms have a need for an annual fee, but this needs be clearly labeled. You cannot advertise “0$ annual fee”, then change an “annual maintenance fee”, that is called false advertising. Just because something is in fine print does not mean it can directly contradict advertisements. My next step will be to notify the Federal Trade Commission (FTC)
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello,When joining Blink via the kiosk or online via the Blink website, members must sign off on all terms and conditions before joining. Every member who joined in 2014 on either the kiosk or online via the Blink website was sent a confirmation email which included a link to their signed...
agreement. They could click on this link at any time to review the terms and conditions pertaining to their specific chosen membership. All bill monthly memberships are continuous until the member submits a request for cancellation via certified letter or by signing a cancellation form at a Blink location. Only paid in full memberships expire after a one year period of time. In good health,Blink Member Services
Hello, Thank you for reaching out to us! We looked into this matter and see no communications to our member services email address at [redacted] from the member's email address on file in our system. We also see no record of a cancellation on file for this account. Cancellations...
are processed in person at the front desk by signing a cancellation form or by sending a certified letter to our corporate location. When cancelling, a prorated fee is collected for the required 45 day notice. I see no prorate was collected for this member's account. Here at Blink Fitness we attempt to be as transparent as possible. We list the cancellation notice in the terms and conditions section of the contract which all members must agree to prior to joining. We also list the cancellation policy in the FAQ section of the website. The 45 day notice is listed on each page upon joining online ajd on the kiosk after selecting the preferred membership class. If this member is able to provide proof of cancellation, we would be more than willing to adjust the account accordingly. Best,Blink Fitness
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Just need to confirm that I will not receive any further collection calls or have this possible reported to any credit agencies
Sincerely,
[redacted]
Hello, All members are required to provide a 45 day notice when cancelling. You submitted your request for cancellation on 8/**/16. The cancellation effective date for your membership would then be 45 days later on **/**/16. You are able to utilize the facilities during this active time and therefore are accountable to pay for the final days. Upon cancelling, you paid for the month of September ($20.00) and for the 9 days in October (5.81). Thus the charge of $25.81. You paid for your final days for your Blink membership. Kindly,Blink member services