Hello,Thank you for relaying your concerns and for your feedback. It is true that we do not allow outside training to occur in our locations as we do have professionally trained personal trainers on staff. We sincerely apologize if you and your partner were not in fact training together as it...
is not our intention to falsely accuse or embarrass our members. This concern has been escalated to the area manager for your location. They will reach out shortly to further discuss the matter. Kindly,Blink member services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Blink fitness indicates that their no refund policy was written on the receipt. However, I was not told at the time of purchase that the cost of the training sessions were not refundable and did not see the receipt at the time I signed. They should me a box to sign on an computer screen. I find this action on the part of Blink fitness to be extremely deceptive. There is no legitimate reason for them to keep my $672.00. They provided no service and had no cost involved in the transaction. This is totally a case of unfair enrichment. This is not an airline ticket that cannot be resold or expires. They are being ridiculous.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Member had been in contact with Blink Member Services. Blink MS found two duplicate memberships and cancelled the membership valued at $26.13 per month on 9/**/2015 and monies refunded. Transaction records show that membership is only being billed $20.90 per month from first bill cycle to October...
**, 2015. Blink's cancellation policy is 45-days notice. As per the member's signed membership agreement, the member agrees to terminate the Agreement by providing 45 days by either visiting the club and signing a cancellation form at the front desk or by certified mail sent to: Blink Member Services [redacted]
[redacted]
[redacted] Without a signed cancellation form at our front desk or a certified letter mailed to our Member Services address, Blink will be unable to cancel a membership. Blink requires a signature at the club or by certified mail to cancel the membership.
Hello, Thank you for your inquiry. We looked into this matter and it appears that we have no record of a cancellation request on file for this member. Neither a signed cancellation form or a certified letter was received. If the member is able to provide us a copy of either request we would be...
happy to adjust the account accordingly. With regards to the collection agency, we did send out both email and phone communications to the member over a 3 month period of time. In total over 18 communications were sent alerting the member of the balance in question as it accrued. Finally, the account was cancelled due to final notice collections after the 90th day past due. We look forward to hearing from you so we may close this matter. kindly,Blink member services
Hello, As stated previously, the member has not submitted a request for cancellation. The account would have cancelled due to final notice collections however the member paid the balance owed in full prior to the effective date. The final notice collections cancellation was removed and the account remained active. Again, the member must submit a request for cancellation to end the membership with Blink fitness. Kindly,Blink member services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
They are still ignoring my concern -- that I had intended to cancel it a while back, and was told it would be done, but was never given any thing to sign. I left for college right after this event and was still being charged, and had no opportunity to go to the gym to cancel my membership. It's bt that they keep mentioning this form I was supposed to have signed when I was never given a form to sign but was still being charged. I have not set foot in Blink Fitness since August.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello, Thank you for reaching out to us. I looked into this member's account and see we did receive the cancellation request. The request was processed with an effective date of 11/*/16. We thank this member for being apart of the Blink family! Kindly,Blink member services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I was advised I can email the proof of utility bill in which I did to corporate office. If my membership is gray and NO contract is needed then I should not have to go into gym to cancel membership. If they review my records I have not used membership for more than 30 days. All I am asking is that the membership be cancel as of today. I have a credit of $11 on my account and I don't however, if they go into 5/1 they will be charging for a month ... Please see initial email dated 4/*/17.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We sincerely apologize about the delay outside of our control opening our new Blink [redacted] Street location. As soon as our space receives utilities from [redacted] and brought into our space, our new facility will open. Unfortunately, we cannot provide a specific Grand Opening date until we receive a...
confirmation date when [redacted] utilities will be installed. We encourage all members wishing to use currently open locations to cancel their presale membership. These members will receive a full refund of their $1.05 paid at the time of joining [redacted] Street. These members are more than welcome to join an open Blink location to use all facilities immediately. Because [redacted] Street has not opened, no members have been billed monthly charges. If members would like to begin working out today in an open location, their accounts will be billed as this membership is active and utilizing the facility. Presale memberships are not active until the Grand Opening date.
Hello,Thank you for forwarding the complaint. We looked into the matter and see this member's account was previously cancelled on 9/**/15 for final notice collections. 3 months of dues had accrued with out payment being received and thus the account was cancelled on the 90th day. It was then sent to...
a collection agency. Despite attempts from both Blink and the agency, the balance was not settled. The member then rejoined in March 2017. The balance remained on the account and is owed still. With that said, we have decided to extend a customer service gesture, waiving the past due balance from 2015. The member is still accountable for the current active membership. Kindly,Blink Fitness
Hi [redacted],Closing the loop here as I know the Operations Management team spoke with you and was able to reach a compromised resolution that worked for everyone. Member will receive a membership credit for his remaining unused personal training sessions in lieu of the sessions being reinstated for future use. MarcBlink Member Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
What blink fitness does is fraud. I called and tried cancel my membership on multiple occasions and they first told me suspending my account was an option. When I was ready to return I was shocked to find out I was being charged the whole time. Now I have a balance, they claim they canceled the account but still am getting calls saying they need a payment from me to reactivate my account. They claim when you join you "could cancel anytime. This is obviously a lie and false advertising. In the past I was able to cancel in person or by mail. This time I was traveling then was hospitalized and could not do this. Their policy is to charge you forever even though you calling begging them to work with you. Not sure why they treat their customers this way.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello, Thank you for your inquiry. We have looked into this member's account and see that they joined on 9/**/15. 2 visits were logged in September and one visit in October. The membership was created via the website. Upon joining a member must pay for their initiial dues up front. A credit...
card must be entered along with an expiration date and security code. The Security code is the 3 digit code on the back of the credit card. Memberships are not based on usage with Blink. A member pays their monthly fee and may utilize the facility as much or as little as they choose. A member does not need a key fob to use a Blink. They simply need to provide a photo ID and the front desk will be able to locate their account to allow entry. If this member is claiming fraud on their credit card. They must report this to their bank who will work with our disputes department to resolve the matter. We do have a signed contract on file. The account is currently cancelled due to final notice collections as well despite several attempts to contact the member. Kindly,Blink member services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
This seems to be a veiled attempt at an apology and to admit that BLINK was wrong,. Well that's not good enough a real apology, correction to my credit report and removal from any attempt at collection with regard to this matter . This could have been settled months ago as I returned calls and spoke to some one you have answering the phone. I honestly wanted to use you to help me get fit ,but all I got was lies and disrespect half hearted attempt to admit you were wrong.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello, Unfortunately, this member does have a previous membership with a past due balance owed. The membership was never properly cancelled and therefore went to final notice collections. This member then rejoined, using different information, mainly phone number and email address. Therefore a...
new account was created and not merged with the old account. The duplicate was identified however by the front desk staff and the member was appropriately alerted. Due to inappropriate behavior and language towards the front desk staff, this member's account was terminated. He may never rejoin Blink Fitness as a result. We wish to amicabally part ways with this member and therefore have waived the past due balance for the 2013 membership. We wish them well. Kindly,Blink Fitness
Hello,Thank you for reaching out to us. We looked into this matter and see that this member called to request cancellation. We informed the member on multiple occasions via phone and email that we do not accept phone or email requests to cancel Blink membership agreements. Per the membership...
agreement that all members must sign and agree to prior to joining Blink, cancellations are processed by either visiting the club, filling out a cancellation form at the front desk, or by submitting a certified letter to:Blink Member Services [redacted]
[redacted]We process cancellations this way as it provides a receipt of cancellation for you in the event that there’s a discrepancy. We do require a 45-day notice with a pro-rate to be collected from the date the cancellation form is signed or from the date the mail is postmarked.We offer a certified letter option for those who have relocated or are unable to visit a Blink location for various reasons. We see that this member has been a member of Blink Fitness on two other occasions and has abided by the cancellation policy. The member has never mentioned a medical condition prior in any email communication with our Blink staff. If the member is unable to work out for a period of 6 months or more and can provide Blink with a medical note signed by a physician stating this, we will be more than happy to adjust the account accordingly. With that said, our member services manager cancelled the account as a customer service gesture effective immediately and waived the 11/*/16 balance. This is despite the member refusing to follow the proper cancellation procedures for their third membership. Since there is no record of a cancellation request in writing on file or a certified letter, the member is still accountable for the 10/*/16 balance. We look forward to resolving this matter in a timely fashion. Best, Blink Fitness
Hello, Thank you for your inquiry. For those members who have relocated and forgot or were unable to notify us in person of cancelling, we offer the option of sending a certified letter of cancellation. This method provides a receipt to the member once the letter is successfully delivered....
Also, the 45 day notice begins the date the letter is post marked. Please submit the certified letter to the following address:[redacted]
[redacted]
[redacted] Kindly,Blink Member Services
Hello,As stated in previous email communication with this member, cancellations are processed by either visiting the club, filling out a cancellation form at the front desk, or by submitting a certified letter to Blink Member Services. We practice this methodology as it does provides a...
receipt of cancellation for the member in the event something isn't processed properly. We do require a 45 day notice with a pro-rate to be collected from the date the cancellation form is signed or from the date the mail is postmarked. This is our policy for all members and is stated on each membership contract as well. There is no record of cancellation on file for this member's account, meaning no note or copy of the cancellation form/letter requesting cancellation. Despite sending multiple past due notifications via email, to the same email address used to contact us and that is listed on the member's account, we received no response until 4 days before the membership was set to cancel due to final notice collections. Three months of dues must accrue before the account is set to cancel and is sent to collections. The account was cancelled on 11/**/15 but the balance must be cleared in order for the account to be officially closed. Best,Blink Member Services
Hello,Thank you for reaching out with this concern. We're very sorry to hear about your accident and condition. We would also like to apologize for the delay in settling your account with the Selden location. A member services representative will reach out to you shortly to resolve the...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
When I originally called my local Blink Fitness center I was not advised that I was required to complete a cancellation form. Blink Fitness continues to bill me for my membership even though I have not use the gym since September **, 2015. I tried to cancel my membership in person by going into my local Blink Fitness center and was told I that I needed to satisfy the outstanding balance on my account. Therefore, the continue to bill me for services that I am not using. I am willing to pay for one month of service in order to cancel but not for 3 months.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello,Thank you for relaying your concerns and for your feedback. It is true that we do not allow outside training to occur in our locations as we do have professionally trained personal trainers on staff. We sincerely apologize if you and your partner were not in fact training together as it...
is not our intention to falsely accuse or embarrass our members. This concern has been escalated to the area manager for your location. They will reach out shortly to further discuss the matter. Kindly,Blink member services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Blink fitness indicates that their no refund policy was written on the receipt. However, I was not told at the time of purchase that the cost of the training sessions were not refundable and did not see the receipt at the time I signed. They should me a box to sign on an computer screen. I find this action on the part of Blink fitness to be extremely deceptive. There is no legitimate reason for them to keep my $672.00. They provided no service and had no cost involved in the transaction. This is totally a case of unfair enrichment. This is not an airline ticket that cannot be resold or expires. They are being ridiculous.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Member had been in contact with Blink Member Services. Blink MS found two duplicate memberships and cancelled the membership valued at $26.13 per month on 9/**/2015 and monies refunded. Transaction records show that membership is only being billed $20.90 per month from first bill cycle to October...
**, 2015. Blink's cancellation policy is 45-days notice. As per the member's signed membership agreement, the member agrees to terminate the Agreement by providing 45 days by either visiting the club and signing a cancellation form at the front desk or by certified mail sent to: Blink Member Services [redacted]
[redacted]
[redacted] Without a signed cancellation form at our front desk or a certified letter mailed to our Member Services address, Blink will be unable to cancel a membership. Blink requires a signature at the club or by certified mail to cancel the membership.
Hello, Thank you for your inquiry. We looked into this matter and it appears that we have no record of a cancellation request on file for this member. Neither a signed cancellation form or a certified letter was received. If the member is able to provide us a copy of either request we would be...
happy to adjust the account accordingly. With regards to the collection agency, we did send out both email and phone communications to the member over a 3 month period of time. In total over 18 communications were sent alerting the member of the balance in question as it accrued. Finally, the account was cancelled due to final notice collections after the 90th day past due. We look forward to hearing from you so we may close this matter. kindly,Blink member services
Hello, As stated previously, the member has not submitted a request for cancellation. The account would have cancelled due to final notice collections however the member paid the balance owed in full prior to the effective date. The final notice collections cancellation was removed and the account remained active. Again, the member must submit a request for cancellation to end the membership with Blink fitness. Kindly,Blink member services
Revdex.com:
t that they keep mentioning this form I was supposed to have signed when I was never given a form to sign but was still being charged. I have not set foot in Blink Fitness since August.
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
They are still ignoring my concern -- that I had intended to cancel it a while back, and was told it would be done, but was never given any thing to sign. I left for college right after this event and was still being charged, and had no opportunity to go to the gym to cancel my membership. It's b
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello, Thank you for reaching out to us. I looked into this member's account and see we did receive the cancellation request. The request was processed with an effective date of 11/*/16. We thank this member for being apart of the Blink family! Kindly,Blink member services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I was advised I can email the proof of utility bill in which I did to corporate office. If my membership is gray and NO contract is needed then I should not have to go into gym to cancel membership. If they review my records I have not used membership for more than 30 days. All I am asking is that the membership be cancel as of today. I have a credit of $11 on my account and I don't however, if they go into 5/1 they will be charging for a month ... Please see initial email dated 4/*/17.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We sincerely apologize about the delay outside of our control opening our new Blink [redacted] Street location. As soon as our space receives utilities from [redacted] and brought into our space, our new facility will open. Unfortunately, we cannot provide a specific Grand Opening date until we receive a...
confirmation date when [redacted] utilities will be installed. We encourage all members wishing to use currently open locations to cancel their presale membership. These members will receive a full refund of their $1.05 paid at the time of joining [redacted] Street. These members are more than welcome to join an open Blink location to use all facilities immediately. Because [redacted] Street has not opened, no members have been billed monthly charges. If members would like to begin working out today in an open location, their accounts will be billed as this membership is active and utilizing the facility. Presale memberships are not active until the Grand Opening date.
Hello,Thank you for forwarding the complaint. We looked into the matter and see this member's account was previously cancelled on 9/**/15 for final notice collections. 3 months of dues had accrued with out payment being received and thus the account was cancelled on the 90th day. It was then sent to...
a collection agency. Despite attempts from both Blink and the agency, the balance was not settled. The member then rejoined in March 2017. The balance remained on the account and is owed still. With that said, we have decided to extend a customer service gesture, waiving the past due balance from 2015. The member is still accountable for the current active membership. Kindly,Blink Fitness
Hi [redacted],Closing the loop here as I know the Operations Management team spoke with you and was able to reach a compromised resolution that worked for everyone. Member will receive a membership credit for his remaining unused personal training sessions in lieu of the sessions being reinstated for future use. MarcBlink Member Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
What blink fitness does is fraud. I called and tried cancel my membership on multiple occasions and they first told me suspending my account was an option. When I was ready to return I was shocked to find out I was being charged the whole time. Now I have a balance, they claim they canceled the account but still am getting calls saying they need a payment from me to reactivate my account. They claim when you join you "could cancel anytime. This is obviously a lie and false advertising. In the past I was able to cancel in person or by mail. This time I was traveling then was hospitalized and could not do this. Their policy is to charge you forever even though you calling begging them to work with you. Not sure why they treat their customers this way.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello, Thank you for your inquiry. We have looked into this member's account and see that they joined on 9/**/15. 2 visits were logged in September and one visit in October. The membership was created via the website. Upon joining a member must pay for their initiial dues up front. A credit...
card must be entered along with an expiration date and security code. The Security code is the 3 digit code on the back of the credit card. Memberships are not based on usage with Blink. A member pays their monthly fee and may utilize the facility as much or as little as they choose. A member does not need a key fob to use a Blink. They simply need to provide a photo ID and the front desk will be able to locate their account to allow entry. If this member is claiming fraud on their credit card. They must report this to their bank who will work with our disputes department to resolve the matter. We do have a signed contract on file. The account is currently cancelled due to final notice collections as well despite several attempts to contact the member. Kindly,Blink member services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
This seems to be a veiled attempt at an apology and to admit that BLINK was wrong,. Well that's not good enough a real apology, correction to my credit report and removal from any attempt at collection with regard to this matter . This could have been settled months ago as I returned calls and spoke to some one you have answering the phone. I honestly wanted to use you to help me get fit ,but all I got was lies and disrespect half hearted attempt to admit you were wrong.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello, Unfortunately, this member does have a previous membership with a past due balance owed. The membership was never properly cancelled and therefore went to final notice collections. This member then rejoined, using different information, mainly phone number and email address. Therefore a...
new account was created and not merged with the old account. The duplicate was identified however by the front desk staff and the member was appropriately alerted. Due to inappropriate behavior and language towards the front desk staff, this member's account was terminated. He may never rejoin Blink Fitness as a result. We wish to amicabally part ways with this member and therefore have waived the past due balance for the 2013 membership. We wish them well. Kindly,Blink Fitness
Hello,Thank you for reaching out to us. We looked into this matter and see that this member called to request cancellation. We informed the member on multiple occasions via phone and email that we do not accept phone or email requests to cancel Blink membership agreements. Per the membership...
agreement that all members must sign and agree to prior to joining Blink, cancellations are processed by either visiting the club, filling out a cancellation form at the front desk, or by submitting a certified letter to:Blink Member Services [redacted]
[redacted]We process cancellations this way as it provides a receipt of cancellation for you in the event that there’s a discrepancy. We do require a 45-day notice with a pro-rate to be collected from the date the cancellation form is signed or from the date the mail is postmarked.We offer a certified letter option for those who have relocated or are unable to visit a Blink location for various reasons. We see that this member has been a member of Blink Fitness on two other occasions and has abided by the cancellation policy. The member has never mentioned a medical condition prior in any email communication with our Blink staff. If the member is unable to work out for a period of 6 months or more and can provide Blink with a medical note signed by a physician stating this, we will be more than happy to adjust the account accordingly. With that said, our member services manager cancelled the account as a customer service gesture effective immediately and waived the 11/*/16 balance. This is despite the member refusing to follow the proper cancellation procedures for their third membership. Since there is no record of a cancellation request in writing on file or a certified letter, the member is still accountable for the 10/*/16 balance. We look forward to resolving this matter in a timely fashion. Best, Blink Fitness
Hello, Thank you for your inquiry. For those members who have relocated and forgot or were unable to notify us in person of cancelling, we offer the option of sending a certified letter of cancellation. This method provides a receipt to the member once the letter is successfully delivered....
Also, the 45 day notice begins the date the letter is post marked. Please submit the certified letter to the following address:[redacted]
[redacted]
[redacted] Kindly,Blink Member Services
Hello,As stated in previous email communication with this member, cancellations are processed by either visiting the club, filling out a cancellation form at the front desk, or by submitting a certified letter to Blink Member Services. We practice this methodology as it does provides a...
receipt of cancellation for the member in the event something isn't processed properly. We do require a 45 day notice with a pro-rate to be collected from the date the cancellation form is signed or from the date the mail is postmarked. This is our policy for all members and is stated on each membership contract as well. There is no record of cancellation on file for this member's account, meaning no note or copy of the cancellation form/letter requesting cancellation. Despite sending multiple past due notifications via email, to the same email address used to contact us and that is listed on the member's account, we received no response until 4 days before the membership was set to cancel due to final notice collections. Three months of dues must accrue before the account is set to cancel and is sent to collections. The account was cancelled on 11/**/15 but the balance must be cleared in order for the account to be officially closed. Best,Blink Member Services
Hello,Thank you for reaching out with this concern. We're very sorry to hear about your accident and condition. We would also like to apologize for the delay in settling your account with the Selden location. A member services representative will reach out to you shortly to resolve the...
matter. Kindly,Blink Member Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
When I originally called my local Blink Fitness center I was not advised that I was required to complete a cancellation form. Blink Fitness continues to bill me for my membership even though I have not use the gym since September **, 2015. I tried to cancel my membership in person by going into my local Blink Fitness center and was told I that I needed to satisfy the outstanding balance on my account. Therefore, the continue to bill me for services that I am not using. I am willing to pay for one month of service in order to cancel but not for 3 months.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]