Edible Arrangements

Review: I ordered an arrangment on 2/9/14 to be delivered on 2/14/14- this included and additional delivery fee since the delivery day was Valentine's day. My arrangement was not delivered on Valentine's day despite me being contacted and providing an alternate delivery address. I contacted customer service and canceled the order at the end of the business day and was promised a call from the manager which I did not receive. For the next 3 weeks, I contacted the store several times and each time I was promised a full refund which changed in the last week to just a delivery fee refund which I still have not received. Despite numerous call, my last one being today, I am still being given the run around and treated rudely by the staff.Desired Settlement: I would like a refund of my delivery fee as promised.

Business

Response:

To Whom It May Concern,

This issue was resolved; a refund was posted as requested by customer. We do apologies for the delay but due to a system upgrade it took longer than expected.

Thank you

Review: I ordered an delivery arrangement last Monday to be delivered on Wednesday February 12, 2014. It is now Monday February 17th and we have yet to receive the item. They have charged my account $69.00. I have tried to call numerous times just to get my money back. The first call the person told me he doesn't care and doesn't have time to look into it and actually hung up on me. I called corporate and filed a complaint and they said someone would get back to me. No one has. I tried calling back the store to talk to a manager or someone that can just help me and they put me on hold and never come back to the phone.. I waited at least a half hour both times. I can't believe a big company like this would treat their customers in this manner.Desired Settlement: I just want my full refund of $69.00 for the item that was never delivered.

Review: On August 5, 2014, I placed an order online for a box of Chocolate Dipped Strawberries for a price of $29.00, with a $12.00 delivery charge, and $1.74 tax, for a total of $42.74. However, the intended recipient never got the delivery. I called the store located at [redacted] in [redacted], VA. I was told by an employee that the delivery was made and they received a signature. I explained that the recipient never got the gift. The employee called the store manager, "Noelinia", who then told the employee that a signature was received for the delivery. Again, I tried to explain that the recipient never received the delivery. I was told to call back on Monday, almost a week later, to speak directly with the manager. I explained that this was not a satisfactory resolution to something that would have occurred almost a week ago.Desired Settlement: Refund of purchase in the full amount of $42.74.

Business

Response:

Handwritten attachment

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I received the full purchase amount via credit to my bank account. Thank you, Revdex.com, for your thorough and expedient response to my complaint.

Regards,

Review: I ordered on-line an Edible Arrangement for my mother for Mother's Day. The arrangement never arrive.

I have called the local franchisee three times without a return call as well as the corporate office for

Edible Arrangements who have twice promise me a refund check in the mail over the past month which

I have yet to receive.Desired Settlement: I would like the refund check which has been promised to me by corporate mailed to me IMMEDIATELY.

The check should be for $85.14.

Review: CUSTOMER SERVICE ISSUE - DELIVERY ISSUE - REFUND EXCHANGE ISSUEI had order a arrangement on 3/27/13 for a delivery 3 days later on Sat 3/30/13 with me and my sisters having plans for my mothers 74th birthday and I was very excited for my bday gift I ordered her to be delivered.Instead I was NEVER in my life so embarrassed. I was the only one of her children who did not have a gift for my mother.I talked to a young man who had told me the guy had just left [redacted] and he would be probably be here around 2 pm he had 28 delivers and he was a new guy.Did not come at 2 so I called at 3,he said he should be here anytime,I called at 3 same story give him a little bit of time. OK so we canceled our dinner plans just so my mother would be surprised with her delivery of an arrangement which I had paid $108.59. I called 800 # also they told me they had up to 9pm,which I told him the nice young man told me around 2pm. I have never been so disappointed and hurt that I did not have my mother's gift and couldn't take her to dinner waiting for the arrangement THAT NEVER CAME ! All I could do was bust out in tears at 10pm and tell her I was so sorry that I was the one who ruein her birthday and I was so disappointed . I feel Edible Arrangements of [redacted] Va should be held responsible for there actions and disappointment which was already paid for. I ordered this on march 27th and today is April 2nd and I have yet to get a phone call explaining there action. Where is the common courtesy? I can only say this is a terrible way to run a business.Desired Settlement: REFUND OF $ 108.59 BACK TO MY CREDIT CARDA GIFT CERTIFICATE IN THE AMOUNT OF $108.59 FROM EDIBLE ARRANGEMENTS A RESTAURANT GIFT CARD FOR MY MOTHER

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by Edible Arrangements regarding complaint ID [redacted].

Regards,

Review: I ordered a arrangement for my girlfriend on the 7th that I paid extra for a teddy bear and a bundle of ballons. When I picked up my order it was the fruit arrangement and a ballon they said they were out of teddy bears and never gave an explanation about the missing ballons. When I called customer service I asked for a refund of what I didnt receive, they told me they have to file a case and the manager will be calling me in a few hours. Well the manager never so I called back in that time the customer service operator got my information and said well people are busy give them 48 hours before you start to cry and hung up on me. Im not being a jerk I just want my money back for what I didnt receive not tryna get a full refund just give me my money for what is missing.Desired Settlement: All I want is a refund for what I didnt receive

Review: I file this complaint in hopes of resolving my issue and finding some semblance of justice. I had recently placed an order through Edible Arrangements for Valentine's day. The recipient of the order did not receive the order on the intended day and I called later in the evening to file the complaint. My call was never returned, so I called the following day and was able to speak to someone about the situation. I spoke with an employee named Sara and she told me that I can get a full refund for cancelling my order. I proceeded to give her my credit card information and believed the matter to be resolved. Unfortunately, the owner of the location, [redacted], called back a day after to inform me that I will not receive a full refund because his store had delivered my order, which was 2 whole days after the intended date. Why would I want my girlfriend to receive the order 2 days after Valentine's day? He told me that he would just waive the delivery fee, but not give me a full refund that I initially was told I would receive. Neither myself nor my girlfriend want the order after the company failed to live up to their responsibilities. The owner and employee mishandled the situation and I seek only just retribution.Desired Settlement: I simply want the full amount that I paid for.

Edible Arrangements did not deliver what was ordered and continues to state product is "en-route" daily when I call to ask about the status.This is the letter I sent:Dear Sir/Ma'am:This was the worse experience I have ever had with your organization. In fact, this experience was so bad, it will be difficult at best to find a reason to ever buy another product from you or ever recommend your products to any of my family, friends, or associates. It all started with the early morning phone call to my wife. I placed the order for a "Just for Kicks, Large" online to the Auburn, MA store. The order, however, was being processed by the Shrewsbury, MA store even though my confirmation clearly stated "This order will be made fresh by": Edible Arrangements - 1094385 Southbridge StreetAuburn, MA XXXXXPhone: XXX-XXX-XXXX An employee from the Shrewsbury store called my wife, the recipient, with questions about the order even though I placed the order and my cell number was on the online order form. I have never heard of a company calling the recipient to change an order unless the recipient actually placed the order. Since the order was a surprise for my wife (and our 3 grandkids), she knew nothing about it so the Edible Arrangements rep said she will call me then. Now, the surprise was blown but it got worse. When the Edible Arrangements rep called me, she asked since they don't have any soccer ball containers in stock would my wife want something different like a football. I said no and asked if she could call other stores in the local area to see if any had the soccer ball container. She said she would. I asked her to call me back either way so I can plan accordingly and she said she would do that also. After a couple hours without a call, I called the Shrewsbury store to see if they had any luck locating a soccer ball container. After being placed on hold a couple of times, someone finally picked up and said the order hasn't been delivered yet. I stated that I wasn't asking about that, I just wanted to know if they located a soccer ball container. I was told, yes, and the order is being prepared for delivery. Even after this, it got worse. I ordered 3 Cinnamon the Reindeerïï

June 1, 2014 I submitted a request for a fruit arrangement. Numerous calls made to reconfirm the order details, the order was not fulfilled as promiseJune 1, 2014 I ordered an arrangement for a bridal shower viaOrder #WXXXXXXXXXX, paying $80.50. I called three times in the interim as this location as previously lost another order of mine. Each and every time they could not locate the order, sales people commenting that they would need to check their files. When pressed and given a few minutes they eventually would find the order. The third time I called I requested that the pick up time change from 11 a.m. to 10 a.m. They confirmed this would not be a problem. The day prior to pickup I called once more, the sales girl said she was new, could not find the order and could not have it ready at 10 a.m. as the store didn't open until 11. I asked if she could make it the night before, she said she was the only one there and didn't know how to do this. I requested she call her owner and that they call me. They never did. I asked her if she could transfer the order to another store, I would drive there and get it. Geographically she had no clue...I researched, called her back and told her what store to transfer this to. When all was over I called for over 10 days requesting to speak to the owner, She has never tried to contact me.Desired SettlementRefund of my money and an apology.Business Response I am sorry for the delay but I would like to describe our business and the response I received from the staff about this order. When the customer called to ask to have it picked up that following it is was almost 7pm and the location closes at 9pm. The order alone would of taken a hour plus to produce and still wouldn't of been able to pick it up at 10am, since that location doesn't open till 11am. This location is located inside a mall and the hours run how the mall is daily. We can not come in and out when we can and could collect Fines for doing so. If we have more of an advancement of that she wanted to change (which was always ask for a day in advance, then there wouldn't of been a issue) The order was then send to another location for customer to pick there order. Our record shows that the staff have talked to the customer and have sent her a apology for any inconvenience.

June 1, 2014 I submitted a request for a fruit arrangement. Numerous calls made to reconfirm the order details, the order was not fulfilled as promiseJune 1, 2014 I ordered an arrangement for a bridal shower viaOrder #WXXXXXXXXXX, paying $80.50. I called three times in the interim as this location as previously lost another order of mine. Each and every time they could not locate the order, sales people commenting that they would need to check their files. When pressed and given a few minutes they eventually would find the order. The third time I called I requested that the pick up time change from 11 a.m. to 10 a.m. They confirmed this would not be a problem. The day prior to pickup I called once more, the sales girl said she was new, could not find the order and could not have it ready at 10 a.m. as the store didn't open until 11. I asked if she could make it the night before, she said she was the only one there and didn't know how to do this. I requested she call her owner and that they call me. They never did. I asked her if she could transfer the order to another store, I would drive there and get it. Geographically she had no clue...I researched, called her back and told her what store to transfer this to. When all was over I called for over 10 days requesting to speak to the owner, She has never tried to contact me.Desired SettlementRefund of my money and an apology.Business Response I am sorry for the delay but I would like to describe our business and the response I received from the staff about this order. When the customer called to ask to have it picked up that following it is was almost 7pm and the location closes at 9pm. The order alone would of taken a hour plus to produce and still wouldn't of been able to pick it up at 10am, since that location doesn't open till 11am. This location is located inside a mall and the hours run how the mall is daily. We can not come in and out when we can and could collect Fines for doing so. If we have more of an advancement of that she wanted to change (which was always ask for a day in advance, then there wouldn't of been a issue) The order was then send to another location for customer to pick there order. Our record shows that the staff have talked to the customer and have sent her a apology for any inconvenience.

Edible Arrangements did not deliver what was ordered and continues to state product is "en-route" daily when I call to ask about the status.This is the letter I sent:Dear Sir/Ma'am:This was the worse experience I have ever had with your organization. In fact, this experience was so bad, it will be difficult at best to find a reason to ever buy another product from you or ever recommend your products to any of my family, friends, or associates. It all started with the early morning phone call to my wife. I placed the order for a "Just for Kicks, Large" online to the Auburn, MA store. The order, however, was being processed by the Shrewsbury, MA store even though my confirmation clearly stated "This order will be made fresh by": Edible Arrangements - 1094385 Southbridge StreetAuburn, MA XXXXXPhone: XXX-XXX-XXXX An employee from the Shrewsbury store called my wife, the recipient, with questions about the order even though I placed the order and my cell number was on the online order form. I have never heard of a company calling the recipient to change an order unless the recipient actually placed the order. Since the order was a surprise for my wife (and our 3 grandkids), she knew nothing about it so the Edible Arrangements rep said she will call me then. Now, the surprise was blown but it got worse. When the Edible Arrangements rep called me, she asked since they don't have any soccer ball containers in stock would my wife want something different like a football. I said no and asked if she could call other stores in the local area to see if any had the soccer ball container. She said she would. I asked her to call me back either way so I can plan accordingly and she said she would do that also. After a couple hours without a call, I called the Shrewsbury store to see if they had any luck locating a soccer ball container. After being placed on hold a couple of times, someone finally picked up and said the order hasn't been delivered yet. I stated that I wasn't asking about that, I just wanted to know if they located a soccer ball container. I was told, yes, and the order is being prepared for delivery. Even after this, it got worse. I ordered 3 Cinnamon the Reindeerïï

Edible Arrangements did not deliver what was ordered and continues to state product is "en-route" daily when I call to ask about the status.This is the letter I sent:Dear Sir/Ma'am:This was the worse experience I have ever had with your organization. In fact, this experience was so bad, it will be difficult at best to find a reason to ever buy another product from you or ever recommend your products to any of my family, friends, or associates. It all started with the early morning phone call to my wife. I placed the order for a "Just for Kicks, Large" online to the Auburn, MA store. The order, however, was being processed by the Shrewsbury, MA store even though my confirmation clearly stated "This order will be made fresh by": Edible Arrangements - 1094385 Southbridge StreetAuburn, MA XXXXXPhone: XXX-XXX-XXXX An employee from the Shrewsbury store called my wife, the recipient, with questions about the order even though I placed the order and my cell number was on the online order form. I have never heard of a company calling the recipient to change an order unless the recipient actually placed the order. Since the order was a surprise for my wife (and our 3 grandkids), she knew nothing about it so the Edible Arrangements rep said she will call me then. Now, the surprise was blown but it got worse. When the Edible Arrangements rep called me, she asked since they don't have any soccer ball containers in stock would my wife want something different like a football. I said no and asked if she could call other stores in the local area to see if any had the soccer ball container. She said she would. I asked her to call me back either way so I can plan accordingly and she said she would do that also. After a couple hours without a call, I called the Shrewsbury store to see if they had any luck locating a soccer ball container. After being placed on hold a couple of times, someone finally picked up and said the order hasn't been delivered yet. I stated that I wasn't asking about that, I just wanted to know if they located a soccer ball container. I was told, yes, and the order is being prepared for delivery. Even after this, it got worse. I ordered 3 Cinnamon the Reindeerïï