Edible Arrangements

From: [redacted]] Sent: Tuesday, March 07, 2017 1:00 PM To: [redacted] Subject: Customer complaint id#[redacted]   [redacted]   This  was resolved the day after ( 2/15/17). The customer's arrangement was re-delivered and an extra...

box of dipped strawberries was added to apologize for the inconvenience and delay. This was agreed to by the customer.  We are deeply sorry about situation, we look forward to future business with the customer and guaranteed satisfaction.

[redacted] ordered a small arrangement to be delivered. It was delivered successfully to the recipient [redacted]. We don't have any notes or calls from this customer.

We have reviewed the order in question as well to ensure that this had not already been resolved on our end with the customer.  The customer never contacted our store, nor did the recipient who did in fact sign the delivery ticket which confirms that they did personally recieve the order in...

question.  I have attached a photograph of the signed delivery ticket. Our delivery policy online does state our procedures for delivery which were followed correctly by our staff. This policy can be found at: ?http://www[redacted]com/[redacted]/[redacted].aspx    
Due to the fact that we did in fact deliver the arrangement on the specified date and the recipient did in fact sign for the arrangement, we are unable to refund the order at this time.    
If you have any questions or concerns, please do not hesitate to contact our store either via e-mail or via telephone at ###-###-####.   
Thank you for your time,  
Edible Arrangements South Austin Team

Review: We purchased a fruit basket on July 28, 2015 from the Washington, PA store. At time of purchase, I indicated that I would like the basket to arrive around Noon. When I spoke to the manager she indicated that the driver was just leaving on his morning run (9:15am) and it takes it anywhere from 1-2 hours and my basket would be going out on the second round of deliveries and that she could not guarantee Noon delivery. Knowing that the driver left at 9:15, I figured 2 hours max and he would then load up and make his second delivery. I called the store at 12:55pm and the manager indicated that the driver was still NOT back from this first run! That is almost 4 hours!!!!

I was later informed by the recipients that the delivery did not occur until around 4pm!! This is unacceptable! In addition, upon receiving a picture of the item, it did not look $100+ and the fruit was much to be desired.

I called the corporate office on July 28 and they said the store would respond back to me within 48 hours to resolve my complaint. It has now been 72+ hours and NO phone call from the store. I will be calling my credit card and dispute this charge due to my unsatisfaction with the delivery and the quality of the basket!Desired Settlement: A partial refund of 50%.

Business

Response:

On July 28th, 2015 my employee talked with the customer when he placed anorder for a sympathy arrangment. He requested a noon delivery and she told him that ourcompany policy is that we do not garentee any delivery times. However, she would do herbest by having the arrangement sent out on the second delivery truck, when the deliverydriver came back from the first run. When the customer called back later that day sheapologized for the late delivery because the driver was not able to get back quickly. Sheexplained that a normal delivery route takes about two hours but today our delivery driverwas running late. She told him that she was trying her best to accomadate him for thetime period that he wanted but that she was not able to garentee anything. He proceededto tell her she was useless, and hung up on her. The arrangement was delivered later in theafternoon. The customer then proceeded to call the corporate office who also advised thatwe do not guarantee any timed deliveries. I called the customer who told me that theyunderstood there are no timed deliveries but I still offered to compensate them and herefused, stating he didn't want anything for free. As for the second time the customercalled the corporate office. I called them back the same day, spoke with the customer,who was on vacation at the time, and said the person I needed to speak with was outshopping and I left a message for a return call, which I did not recieve. As for therecipient of the arrangement, we spoke with them also. As a courtsey, our store calls ifwe have multiple orders to see if they would prefer a different delivery date instead ofrecieving several at a time. They said they loved what they had recieved and to pleasedeliver all of them now.Donna K[redacted]Edible Arrangements Owner

Review: I WENT ONLINE TO ORDER AN ARRANGEMENT AND I SAW THEY HAD FRUIT BOXES SO I WENT AHEAD AND ORDERED 3 AND OTHER STUFF I ASKED FOR 2 NORMAL AS IS AND THE LAST ONE I ASKED IT TO BE ALL STRAWBERRIES AND ALL COVERED IN WHITE CHOCOLATE. A GIRL CALLED ME TO COMFIRM ABOUT THE STRAWBERRIES AND AGAIN I SAID ALL STRAWBERRIES ALL IN WHITE CHOCOLATE. SO NOT ONLY I MADE NOTES ON MY ONLINE ORDER BUT I ALSO SPOKE WITH A GIRL AT THE SHOP. WHEN I PICKED UP MY FRUIT BOX AT MY SERPRISE I HAD DIFFERENT KIND OF FRUIT AND WITH DARK CHOCOLATE. I CALLED THE SHOP AND INSTEAD OF BEING HELPFUL THEY WERE JUST RUDE AND JUST PLAYED ME AS IF I WAS STUPID. I SPENT OVER $100 ALL I WANTED WAS SOME TO BE NOCE AND ADMIT THERE WRONG DOING.Desired Settlement: I WOULD LIKE A FULL REFUND OF THE BOX.

Business

Response:

We have refunded this customer $29 for the box that contained the wrong fruits. We offered to replace it with the correct box that day, but the customer refused this option.The customer service representative that helped her when she called to complain was confused because we had confirmed that she wanted the strawberries that came in the box dipped in white chocolate and that the other fruits were to be left as is. The box that she had ordered would normally come with 3 chocolate strawberries, 3 chocolate apple wedges, 3 doubled dipped bananas, and 3 chocolate pineapples. We gave her a box that was 3 white chocolate strawberries instead of the usual 3 chocolate strawberries. It must have been a miscommunication as we have no problem changing the fruits within our dipped fruit boxes when a customer requests it.This customer placed an order for (1) Simply Dipped Mixed Fruit Box and (1) 6 count sleeve of Swizzled Apple Fruit Truffles. There was no issues with the Apple Truffles and so we will not be offering compensation for them. The value of the Simply Dipped Mixed Fruit Box is $29. She did not spend $105 or $45 on 11/23/2015. Her order total was $38.99 as you will see on the included order information.

My name is [redacted]. I am also part of the Revdex.com. I take any complaint very serious. I ordered an arrangement on 02/09/2014. My name is [redacted]. I am also part of the Revdex.com. I take any complaint very serious. I ordered an arrangement on 02/09/2014. I received the normal confirmation Email. It is now 9:07 on 2/14 when my arrangement was guaranteed it was on the way at 5:00 when we had dinner arrangements at 5:15pm. At 9:08pm I am on hold for now 27 min with this [redacted] office. I doubt they will ever answer the call. We received the news that our order was unsuccessful meaning they never called to ask about our order The driver isDesired SettlementOur driver is an independent driver meaning he did not get paid on our order. I do not care about this "managers order" which took 27 min to even hear From another person about my request. So now my wife did not get her arrangement and I'm sitting here -$80 short from nothing???? This is a joke!!! I take pride in my company.

Review: I place an order to be delivery to my friend yesterday and it wasn't delivery until 8:17pm this evening. My friend had to wait around all day for this delivery and that is not right and on top on that it didn't look like it was on the websites. This is now the second time I had a issue when it come to not only placing a order but for delivery but, they have no problem taking my payment. I'm will never do business with them again.Desired Settlement: send another one that has all pineapples in its place.

Business

Response:

I apologize that this had happened to you. However, you have not been a customer of ours since 4/**/12. On that day, you placed an order at 9:13 and received it by 11:08am. You did order the Simply daisy arrangement which is all pineapple shape daisies. Edible Arrangements stores are individually owned and operated. Please contact the Edible Arrangements that you placed the order with for further help. Thank You, [redacted]

Review: The Edible Arrangements store on[redacted] is reusing old fruit in a new orders.

I order a fruit box for my fiancée who had surgery on 4/**, that was delivered on 4/**. What they she received was unbelievable! The Chocolate Dipped Fruit Box contained:

*Strawberries that were undersized and probably left over from another order

*Some of the fruit--strawberries and bananas, were too soft to be fresh fruit. Only the apples appeared to be fresh

* All the bananas had holes in their center and had already begun to rot. It appears they were from another arrangement that wasn't used and so they decided to put them in this new/separate order

THIS IS UNACCEPTABLE!

It is obvious, this store is only concerned about collecting money versus providing an excellent product that is fresh and isn't reused.

My want is to have someone from your corporate contact me to resolve this matter...My cell is ###-###-####

The order number is [redacted]Customer # [redacted]Sincerely,

Highly Dissatisfied W/Edible ArrangementsDesired Settlement: My want is to have someone from your corporate contact me to resolve this matter...My cell is ###-###-####

The order number is [redacted]; Customer # [redacted]

Business

Response:

I have spoke with [redacted] and made him very satified it was a misunderstaning nothing more and it is all taken care of thank you and have a great day.

Review: I Had Ordered a Birthday Swizzled Mixed Fruit Chocolate-tini For My Daughter Who Dorms At [redacted] . Where They Do Not Allow Deliveries Up To Dorm Rooms Which I Was Told, So The Store Had Me Give Them My Daughters Cell Phone So When The Delivery Got There They Would Call So My Daughter Would Come Down And Get It. Well, That Did Not Happen The Delivery Person Dropped It Off At The Mailroom Who Signed For It And Left Not Notifying Anyone. It Sat On The Shelf For Over # Hrs Before My Daughter Found It Only To Find The Chocolates melted ?. I Have Made Serval A Temps To Fix This With The Store & I Have Made Serval Attemps To Fix This With The Store & Corporate Only To Get No Where.Croperate Only To Get No Where. Its Been 2 Weeks Now, I've Paid $69. 66 For 12 Melted ChocolatesDesired Settlement: I Want A Refund

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased an arrangment as a gift for a friend. The arrangment arrived with fruits that were not edible. The kiwi was so hard and ripe and the pineapple was sour.

I called and complained, the clerk said that it wasnt the season for kiwis and sent out another arrangments with different fruits.

The seconed arrangment was worse. The strawberries were sour and the watermellon was falling a part.

I called the store and issued a seconed complaint.

This is an embarassmant for me and I will never use edible arrangments to send as a gift to anyone.

order no. [redacted]

Payment: $54.39Desired Settlement: I want a refund.

Consumer

Response:

At this time, I have not been contacted by Edible Arrangements regarding complaint ID [redacted].

Sincerely,

Review: I Purchased a Fruit Bouquet for my wife's birthday. The entirety of the item was not delivered. I contacted the store but the [redacted] was not around to help resolve the issue. I than called Customer Service to explain the issue, so they contacted the store to help resolve the issue. My wife was no longer at work so they could not redeliver it to her office. I than asked if I could pick up the order in a store close to my home, and they said no. I than asked for a refund on my shipping and for the item that was not delivered, they again said no, "we dont do business that way". At this point I had to wait for a [redacted] to call me back, finally 3 days later someone called. They said they would redeliver the missing item by 5pm, and again, no delivery. I am extremely frustrated with the incompetence of this store and I would never use them again. The absolute only reason I purchased particular bouquet was for the item that was not delivered. I was looking forward to showing this to my daughter. In fact, I will not ever use Edible Arrangements again. They have a customer service that only forwards complaints to the store and they cannot help resolve an issue. Not to mention, it was obvious the fruits sat around for quite some time bc they were not fresh at all. Very Disappointing. Getting the item now, will defeat the purpose of a surprise gift.Desired Settlement: I would like a full refund of my purchase. Multiple times this store made my wife stick around her office to wait for this item.

Consumer

Response:

At this time, I have not been contacted by Edible Arrangements regarding complaint ID [redacted].Sincerely,[redacted]

Review: Hi. I am writing to file a complaint about Edible Arrangements. I ordered an arrangement for delivery, but the store never delivered it. When I contacted the Edible Arrangements customer service line twice they confirmed the order was never delivered to recipient but refused to give me a refund. They told me the driver was too busy to deliver my order because of the holidays even though this was more than a few days before Valentine's Day and I ordered days in advance. I agreed that I would settle for a refund if they couldn't deliver but they chose to hold onto my money because they said it was out of their control and it was their normal operating procedures to take customer's money even if they could not deliver the goods. This is considered fraud and I even sent an email to the [redacted] asking for a simple refund of my $64, but still no resolution. I need to protect other consumers from becoming a victim of these fradulent operations by Edible Arrangements.Desired Settlement: All I would like is an apology,a refund of my money and a stop to these deceiving practices of the company. If they can't deliver the goods they should not take the money.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Edible Arrangements has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: The fruits were rotten and they tried to arrange the fruits so that it was hidden, this is unacceptable. When I called the the corporate office to complain and get a refund plus a reorder they said these things happen and that I had to wait 2 days for that store owner to contact me. That response was unacceptable. I called [redacted] case reference [redacted] the telephone number I used for the order was ###-###-#### and it was for [redacted].Desired Settlement: I want my money refunded and I would like for them to send my niece a better arrangement for her 18th birthday that they need to pay for with good fruits in the arrangements.

Business

Response:

Hi we here at Edible Arrangements spoke to the sender and made sure to resolve with her full refund and replacement of the order. We do our best to ensure the quality of our fruit, unfortunately this arrangement was not to the best quality which we are so very sorry for. We hope to have another chance to wow this guest in the future.

Review: False Advertisement: I ordered a product online and when I received the product it wasn't what I expected. I was extremely disappointed with the product and service. The product came late. I requested a 2pm delivery and it didn't arrive until 3:34pm and was only because we called to follow up. After calling the company and explaining to them the issue of our order and our displeasure with the order, they would not give us a refund. I am extremely frustrated and annoyed wtih the service from this branch. AND I WANT AND DESERVE A REFUND!!!!Desired Settlement: I want a full refund for this order. I am extremely unhappy with the service.

Review: I made an online order and chose this store because its 13 blocks away from the recipient location. This order was intended for my 7 year old sister and her school mates during their award ceremony as a congratulatory gift. As soon as the order was processed and my card was charged $80 for fruits, I contacted the store to inform them of the available time in which the students will be available to receive the bouquet since I was not provided with one. The first person I spoke to was nice but informed me that the gift could arrive any time before 3pm but there was no estimated time or window of arrival. I calmly and kindly asked to speak to her manager. The second the manager got on the phone, he did not greet me, ask me how he could assist or let me explain the situation. He immediately went on a rant, stating that there was nothing that could be done and it would arrive when it arrived by or any time before 3pm. He also went so far as to mention that even if I went ahead and made a complaint, that it would not make a difference because the call center would route the call right back to him anyway (this is what annoyed me, why mention this before even trying to come up with a solution?). I calmly asked him why he was mentioning this before trying to resolve this matter and he said what would you like me to do? in a sarcastic tone. In that instance, I asked him for his name he told me his name was Adam and when I asked for his last name he said No Name. In disbelief, I reiterated your last name is No Name? and he confirmed it was. Truly, what kind of service is this? Youre in the service industry. He didnt even offer me a solution and judging by his quick reference to if you complain the call center will re-route the call back to me I am assuming a lot of people have complained about that store or his customer service skills. I just dont get why that would be mentioned without even to come up with a solution. I am a paying customer and $80 for fruits is pretty expensive if you ask me. I am not getting this for free, so why not help me get this to the school before the kids leaves, especially since youre on 13 blocks away. Why not offer me different options? Thats a horrible sales tact and even worse customer service, not sure who made him manager but they should truly reevaluate that decision. There are so many Edible Arrangements in the city that probably have excellent managers and employees and hes just giving them all a bad name. I made this order at 9am, why couldnt a better solution have been proposed? Its just dumbfounding to me is all. I immediately cancelled my order in disdain because I truly wanted my sister and the students to receive this for their hard work in school. I am truly disappointed, I will never, ever bother ordering anything from EA and will make sure that everyone I know (friend, family, friends of friends, co-workers, etc.) are made well aware of my horrific, unethical experience with Adam No Name. He was extremely rude and unprofessional, the owner should be embarrassed.Desired Settlement: I would like to be refunded and possibly some sort of compensation for my trouble.

Review: I am very shock and dismay that what I thought would be a fine expression of love and acknowledgement for both a combination birthday/valentine was more of a so/so attemptThe fresh fruit basket was less then stellar with melons not fresh and up to par and sour grapes I find it appalling that when calling to discuss the issue instead I been confronted pre-ecorded tape time and time againnot able to talk with a live personDesired Settlement: refund

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered my mom Edible Arrangements for her bday. I wanted them delivered to her work. This is the first time I have ever did business with company and DEFINITELY the last. I checked the status of my order yesterday morning and it still said received by store. Will update when it's being made. Well I wanted to make sure that it was going to be delivered that day. So I called the store at 9:33am. The lady I s/w treated me like crap. She was very condescending and was rude. She said we just opened 30 mins ago with a snotty attitude. Definitely not customer service friendly at all. She also told me that I can't track the order and they don't update the order status online. Which is a lie. After I got off the phone I was soooo upset that she talked to me the way she did So I called the company and complained. The man I spoke with at the customer service line told me that YES the orders are updated online and YES I can track my order. He apologized to me and said I can call them instead for an update if I wanted to. He was shocked that she told me they don't update the status of orders. He also said he would have the manager call me back. The lady I spoke with was [redacted]. So all day I kept tracking my Oder. Finally it said out for delivery. I got excited because my mom was going to be thrilled!!!! So I waited and waited and waited. I kept checking and still out for delivery. Checked my phone to see if my mom called or texted. Nothing. So about 4:15pm I checked online again and it said ORDER REFUNDED!!! As you can imagine I freaked out. Then I thought oh maybe the store refunded my money because of how [redacted] talked to me. So when I got off work at 4:30 I called the store. This man answered the phone and I didn't get his name. I told him that I was refunded and I need to know if this was delivered. He immediately got defensive on the phone. He pulled my order and said they refunded my order because they couldn't get ahold of me. I told him no one called me and why would you need to call me after I confirmed the delivery was going to be today??? He said because I filed a complaint. Uhhh ok? They had some off the wall number which wasn't even mine!!!! I told him that's not my number and he said well you put it on the order form. I responded and so no I didn't. I wouldn't put some random number on there. He said well you did because we don't change it. I told him I'm not going to sit here and argue about a stupid number...why wasn't my order delivered?? He said when they called the number, they asked for me. Whoever answered the phone was completely rude to them and hung up on them. He then proceeded to tell me that they get A LOT OF FRAUD debit cards and credit cards and assumed this was fraud. I snapped back and said you guys charged my card on April 30!!! If this was fraud...it wouldn't have gone through by now. He treated me just like the lay did. I can't believe this company has employees who are like this!!! So I called the company again. I examined the situation and the lady told me that they cancelled my order around 1 or so. Then they tried calling me and when they couldn't get ahold of me they put a msg on my account...are we suppose to deliver this order because we can't get ahold of the customer. Pls advise. The number we have is no good. However they cancelled my order before they tried to call me. I found out they called me because the lady I filed the complaint on was the OWNER of the store. Lol. That's real good to know right?!? Apparently I pissed her off because she cancelled my order before they tried to call me. The customer service lady was even upset reading the notes and even said wow I can't believe the OWNER did this to you! She was speechless. So basically She cancelled my order because she was mad I complained about her. I didn't call in to cancel my order. I didn't file a complaint to have my order cancelled. [redacted] decided to cancel my order because she wanted to be a evil woman. So needless to say [redacted] ruined my day and my moms. I was furious when this happened. I can't believe a place is open for business who would do this. If your going to place an order with edible arrangements DO NOT USE THE STORE IN FOLSOM!!!!! They are condescending, rude ppl. I am still speechless that they did thisDesired Settlement: I would like a credit with this company. HOWEVER I do not want it from this particular store. I would like to be able to order from another store and get the product for free!!! They ruined my moms bday surprise.

Business

Response:

This order was flagged as a "fraud transaction" due to the critical information within the order not being accurate. The store attempted repeatedly to contact the customer at the contact numbers provided within the order and the persons answering the telephone number stated that they were not "Apryle [redacted]" and had no idea who [redacted] was and did not place an order from Edible Arrangements. Additionally this person warned that if their credit card received a charge for any of our items, that they would file a dispute and complaint. This person became extremely hostile and vulgar to our employee stating that we were not to call them again. Due to our inability to authenticate this order, the order was canceled and the card which was used to attempt to place this order was refunded the entire purchase amount. This action was taken in an effort to protect the card holder and prevent a "charge back" situation. We have spoken to Ms [redacted] about this issue and have attempted to explain the sensitive nature of this transaction.

Review: On 8/6/14 I placed an order for an arrangement on behalf of my colleagues to celebrate the birthday of a coworker. However, the same day I had to cancel the order because we decided to make an order at a different store. After canceling the order I was told that since it was a cash transaction and the store actually doesn't keep a lot of cash in their registers I would have to have a check written to me by one of the managers and that this would be done in a few days. For the next 2 weeks after, I found myself calling the store everyday and was never able to get into touch with the manager who needed to authorize my refund for $119.50. The manager was simply never there. I left my name and contact number everyday day to different employees and still the manager never contacted me. The other associates were kind enough to call me and tell me that my messages were passed along and they are just waiting on the manager (her name is [redacted]). To me it's inexcusable to have to wait this long for a refund on a service that was never issued. The fact that the manager doesn't take any initiative to try to resolve the issue is outrageous. I've spent the last 2 years in sales/customer service and I've never seen this kind of behavior from someone. I don't understand how someone in a management position is never at their job.Desired Settlement: All I want is my refund that I'm entitled to in a timely manner and for this business to start working on their ethics and enhancing their customer service. Whether I get it back in cash or check it doesn't matter I just want what I'm owed as soon as possible.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Hi,

Review: On 2/13/14, I canceled an order that had been placed in the Rocky Hill store and was being delivered out of the [redacted] store. Per the information on the corporate website, I canceled with the delivering store. I received a confirmation of the cancelation and was told my credit card would be credited. On 2/28 I had not received the credit on my card. I called the [redacted] store and was told it had to be refunded from the originating store, Rocky Hill. I called them and got the runaround saying it was to be refunded from [redacted]. After calling back and forth, [redacted] from Rocky Hill store said she talked to her owner and they would issue the refund. She took my credit card # and said they would process it. On 3/5, I called as I had not received the credit on my card yet. I called both Rocky hill store and the corporate customer service line. I was told it was processed on 2/28 and would take 7 days to go through. On 3/12, I called Rocky Hill and [redacted] told me his manager would be in at 11. He said he saw something come through on this that said I already got my refund (he was not pleasant to deal with) when I said I didn't have the refund, he said he didn't know anything about it and had to talk to manager. I called the corporate customer service number and [redacted] told me that the refund wasn't processed because Rocky Hill didn't have my CC# (which they did) and then told me that perhaps the manager hadn't been in to do it - they have had my CC# since 2/28! I called at 11:20 to talk to the manager and he was not in, and they were not allowed to give his name out. We are approaching one month from when I canceled the order and they have not refunded my money. The customer service is terrible from the Rocky Hill Store and the corporate customer service can't help me.Desired Settlement: I would like my money refunded immediately., the total of my order was $88.14

Business

Response:

To Whom It May Concern,

This issue was resolved; a refund was posted as requested by customer. We do apologize for the delay but due to a system upgrade it took longer than expected.

Thank you.

Consumer

Response:

Review: [redacted]

While I did receive my refund, it was only because I kept calling to speak to the manager to get it done. I am rejecting this response because: there was no mention of a "system upgrade" that was delaying the refund. The refund had not been processed. The customer service of the store reps and the manager was awful and there was never an apology for the delay.

Sincerely,

Review: I attended the [redacted] charity "Tricky Tray/Card Party" to benefit my church last summer. At that event I was the winner of a $50.00 gift card to edible arrangement. It was a hand written gift card and signed by the manager with an expiration date of 8/3/14 written on it. I had it laying around for a while then I called the store to utilize it and place an order using my gift card. The store manager said we don't accept them any more and that mananger is no longer here. He told me to bring it in and he would look into it. I brought it up to the store and he photo copied it and confirmed the manager is not here anymore and that they now use plastic gift cards and don't accept these. I have called back the store several times and spoke to employees who told me the manager stepped out and no one was there to help me. I finally went back into the store on July 1st and the manager was there and told me he got my messages and the regional manager has to handle this and if I was lucky maybe he would give me half the amount on card. He was not the least bit interested in calling a higher authority while I was there and I was unable to call him myself. This is over a month and the customer service I recived was terrible. I want to utilize my gift card and be done with this company.it is not expired and just because the manager that issued it as a donation to the church raffle is no longer there dosent mean they don't honor the gift card. I have went to the store 2 times and called 3 times with no responseDesired Settlement: I want to utilize my 50.00 gift card or receive cash value for the card.

Business

Response:

Dear Ms. [redacted]