Edible Arrangements

this is one of the worst merchants I have dealt with , THEY TAKE AN "I DONT CARE ATTITUDE " one thing they are really good at is ruining customers valentines day and relationships sending sub par products not to mention the wrong products and not offering any options other than a refund , they would not re-deliver . this is unacceptable they have lost my business

From: [redacted] ] Sent: Monday, March 20, 11:AM To: [redacted] Subject: [redacted] Hello, this is [redacted] from Edible Arrangements in Waterbury I'm writing to you in reference to the ID of [redacted] with [redacted] ***I did refund in 2/23/he shad got it we can gladly do soWe did try our very best to make the customer happyif there anything please let me no thanks

Good Afternoon Mr [redacted] , We're in receipt of Complaint ID# In response thereto, we firmly believe that the allegations made therein are, false, inaccurate, misleading, and extremely self servingNonetheless, we've worked with our Franchisor to bring this matter to a mutually satisfactory resolution; EAI Case ID# The Complainant agreed to resolve this matter in lieu of an additional credit of $34.66, on top of the $discount applied at the time of purchaseSaid Credit/Refund was processed here locally, on 5/19/2017, at 12:15pm and was issued to the Visa Card ending in x2444, which the said utilized to make the initial purchaseWith respect thereto, Credit/Refunds generally takes Three to Five (3-5) Business Days before a cardholder sees it posted to his/her account, but in rare situations, it can take as long as Ten (10) businesses daysIn regards to disclosing specific Owner, Management and/or Personnel information, we're unable to do so due to personal satefty policies, as well as the circumstances related heretoGiven the aforemention, we believe this matter to be closedRegards, The Edible Arrangements Management Team (Folsom, CA)

I apologize that this had happened to youHowever, you have not been a customer of ours since On that day, you placed an order at 9:and received it by 11:08amYou did order the Simply daisy arrangement which is all pineapple shape daisiesEdible Arrangements stores are individually owned and operatedPlease contact the Edible Arrangements that you placed the order with for further helpThank You, [redacted]

This guy is a scam artist He takes your money and pretty much runs Not sure how he can legally be in business I could write a long review of all the ways Josh Wripped us off, but it would be too long

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

On July 28th, my employee talked with the customer when he placed anorder for a sympathy arrangmentHe requested a noon delivery and she told him that ourcompany policy is that we do not garentee any delivery timesHowever, she would do herbest by having the arrangement sent out on the second delivery truck, when the deliverydriver came back from the first runWhen the customer called back later that day sheapologized for the late delivery because the driver was not able to get back quicklySheexplained that a delivery route takes about two hours but today our delivery driverwas running lateShe told him that she was trying her best to accomadate him for thetime period that he wanted but that she was not able to garentee anythingHe proceededto tell her she was useless, and hung up on herThe arrangement was delivered later in theafternoonThe customer then proceeded to call the corporate office who also advised thatwe do not guarantee any timed deliveriesI called the customer who told me that theyunderstood there are no timed deliveries but I still offered to compensate them and herefused, stating he didn't want anything for freeAs for the second time the customercalled the corporate officeI called them back the same day, spoke with the customer,who was on vacation at the time, and said the person I needed to speak with was outshopping and I left a message for a return call, which I did not recieveAs for therecipient of the arrangement, we spoke with them alsoAs a courtsey, our store calls ifwe have multiple orders to see if they would prefer a different delivery date instead ofrecieving several at a timeThey said they loved what they had recieved and to pleasedeliver all of them now.Donna K***Edible Arrangements Owner

Dear Ms [redacted] I contacted the customer, [redacted] , and she is no longer interested in pursuing any business with the Bayonne Edible Arrangements For the inconvenience, I mentioned to her that we will still honor her gift card at any of the participating locations belowEach store is independently owned and operated We will still honor her gift card at any of the participating locations below [redacted] Should you have any questions, please feel free to contact me directly

My Mother had called Altman Contractors for an estimate of her roof many years agoThey came and gave a very reasonable estimate then did her roof and replaced rotted plywood panels all in a couple daysI was so pleased at how they treated my Mother I used them to do my home and my office buildingThe are honest and use quality workers plus everyone in the company that I have met really cares about the customers happinessAll work was done quickly and they cleaned up so well after the job it was hard to tell the were there

In regards to the complaint he filed with the Revdex.comMr [redacted] was upset that the order was not delivered on 5/14, due to the recipient left work earlyMr [redacted] informed us that the order was delivered on 5/At this point, we offered to send out a compo box but my [redacted] refused and requested his full money backWe would be happy to do what it takes to make mr [redacted] happy but we cannot give a full refund due to the order was delivered and signed for

I have been trying to get in contact with the customerI was told today that he is off work for a few daysWe are sorry that he wasn't satisfied with his order and will give him a full refund as well as a free box of chocolate dipped fruit as an apology giftWe strive very hard to give our customers the best experience, and succeed 99% of the timeFeel free to contact me with any questions.Sincerely,

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have included the following as an attachment as well.January 22, 2017This reply from Edible Arrangements is nothing more and nothing less than I expected it to be, as I still have not heard from the manager, the owner of the store nor anyone else from customer service despite filing a complaint with their corporate customer service So I will break this response down and address it as it goes, as to why I reject this We had an order that wasn't delivered when it was requestedIt was a few days late because of a snow storm and related travel advisoriesWe understand delays can be frustrating, but we have to put our safety above doing things in a timely manner.First of all, the order was to be delivered Friday, January 6, 2017, PRIOR to the snow storm and travel advisories that this person is referring to The snow/sleet/freezing rain did not start until late Friday (after the scheduled delivery) after most businesses had closed for the afternoon I know this, because I work in a field where I have to be aware of the weather, as I HAVE to be at work regardless of weather/road conditions and I had to be at work at 6p that day The reason stated why it was not delivered the day it was supposed to be is unacceptable, the roads in the Central Va area were clear at the scheduled delivery time! I, in fact, received a call from EA (edible arrangements) late in the day on Friday asking if it would be ok if they delivered Saturday and my response to whoever I talked to, questioned them as to why it had not already been delivered since the recipient had made arrangements to be at home to receive the package I never got an answer as to why it wasn’t delivered on the correct date My daughter had put my number down as a contact person as she lives hours away and is unable to take phone calls for most of the day and asked that I take care of things if needed I also stated to the person that I talked to on 1-6-17, that since they hadn’t delivered the package on its original delivery date that I doubted they would be delivering it on Saturday either given the upcoming snow If the person recalls correctly, I even stated to them that my daughter was in town for a few hours and that they should call her for further instructions they made no attempt to call her whatsoever I/we can understand delivery not being attempted on Saturday, the problem we have is the delivery was not made as scheduled and the excuse they are using isn’t even valid We also have a problem with being told on several occasions that it would be delivered Monday, then again Tuesday, when they knew good and well that they had no intention of delivering it in the first place After checking their reviews on Google we see that we aren’t the only ones that have had problems with this store and their delivery practices, so that just goes to show there is a problem At this point we offered to dispatch our driver immediately to make the delivery (which is minutes away from our store in fair weather) if we could have confirmation that the recipient was home and that their road was clearWe do not have wheel drive The customer decided she would rather have her mother pick up the order and we would refund her delivery feeWe refunded her delivery fee and have not had any problems with the customer.Second, it wasn’t until days POST-delivery date and several calls from my daughter later, did they even offer to “dispatch someone immediately.” My daughter called Monday to find out if they would attempt delivery and was told that they would later in the day; they made no attempt even after the roads had cleared My daughter called Tuesday to find out if they would attempt it again and was again told that they would, however, they still did not She spoke again with someone, [redacted] , who then told her that they were only doing deliveries for businesses today (Tuesday) She explained to them that the roads were clear all the way to the recipient’s residence, it wasn’t until then, nearing the afternoonthat she was told that if she could guarantee someone would be at the residence that they would try to deliver it At this point she contacted me to see if I was available to receive it as I live just down the road from the recipient, I was not, so she asked if I was in a position to go pick it up and I was As soon as the customer's mother walked through the door, she started yelling and asking to talk to the managerAs stated the manager wasn't working at the time, so she became even more upsetThe customer's mother said it was ridiculous that we hadn't delivered the box by now and demanded a full refund in addition to keeping the boxShe was offered a refund or the box but not bothHer words were not nice to start and when we would not comply with her demands, they got worseUnfortunately, this caused one employee to get very defensive and another to feel they needed to protect the firstBad language was used by all parties and that is really not acceptableThe employees have been instructed so as to better handle such situations in the future.If you will check your camera you will see that I DID NOT in fact walk in the door yelling I did however walk in and ask to speak with the manager and was told she wasn’t there and the female (the one with dreadlocks) asked if she could help me At this point everyone was still calm, I said to her, “Ok, this is the deal, my daughter ordered a package last week to be delivered on Friday and it was not, here it is , days after it was supposed to be delivered and it hasn’t, so what’s the deal?” At this point the female employee became upset and threw her hands up and said “In case you haven’t noticed, this happened” referring to the snow My response to her was, “There was no snow on Friday when it was supposed to be delivered The person it was to be delivered to had to rearrange her day to make sure she was there, so she wasted a day waiting for something that was never delivered.” The female became very agitated and red in the face said “I’ve already spoke to your daughter and refunded her the delivery fee, the product is right here you can take it and leave.” My response at that point was “No, what you should have done was more than refund the delivery fee since obviously someone didn’t do their job Friday and I’m having to take time out of my day to do your job and deliver a package that was supposed to have been delivered on Friday prior to all of this” and turned around to refer to the snow that the female employee had referred to earlier At NO point did I DEMAND a full refund but again stated that they should do more than refund the delivery fee [redacted] at this point said to me “I’ve already spoke with the (emphasized the following) CUSTOMER THAT PAID FOR THIS; you just need to sign this (she placed a piece of paper on the counter with a pen) We’ve already had to remake this product again this morning You can take the product and get the [redacted] out of the store.” Up until this point the situation was nothing more than either of us just being agitated I asked what the managers name was and the female ignored me and started doing something on the computer, I turned to the male employee that was in there and again asked who the manager was and was told her name is [redacted] , I asked when she would be back and was told tomorrow morning At this point I asked the female her name and her response to me as “None of your [redacted] business, you can [redacted] leave ” I stated to her “Its [redacted] isn’t it, I’ve already talked to my daughter who told me who she had spoke to just a little while ago who she had told I was coming to get this.” [redacted] became even more upset and told me I needed to get the [redacted] out of the store I, at that point, picked up the product to leave and the bag brokeAs for the other employee, the male that was behind the counter feeling he needed to protect the other one, I’m not sure where that’s coming from because he stayed in the corner the entire time and said nothing until I asked him who the manager was Our bags do have an end similar to a shoe string so when they come loose we just tweak the end and it will stay, that is why a new bag wasn't providedAll of our bags do thisThrowing the bag at the employee was unnecessary and only escalated the situationAs just stated, when I picked the bag up the handle broke off of the bag and the product nearly fell to the floor, so I took the product out of the bag and tossed it up onto the counter The bag fell over behind the counter at which point [redacted] picked it up and threw it over the counter at me I was NOT the one that threw the bag Again, feel free to check your security camera to validate this! It wasn’t until this point that the male said anything more than an answer to my question about the manager At this point, his response was “You need to leave now or we are calling the cops.” I turned and looked at him and said “call them, that’s fine” to my knowledge he never did I stated again, give me another bag that isn’t broke and I’ll leave, [redacted] then said “If you will give me the [redacted] ribbon I’ll fix the [redacted] bag.” Well, you want to continue to use that kind of language with me, then “game is on.” My response was, “No, give me a [redacted] bag that isn’t broke and I’ll gladly get the [redacted] out of the store, but the manager will be hearing from me.” [redacted] stormed out from behind the counter grabbing the bag from where she had thrown it and the ribbon which was in the floor in front of me, placed it on the shorter counter to fix it and said “You don’t know how any of this [redacted] works around here” and handed me the bag I placed the product back in the bag and walked to the door As I walked out of the door I again stated that the manager and company would be hearing from me and that this wasn’t over.Again, all of this can be verified by the security camera as to the validity of my side of the story It is very easy to have two employees, who are possibly facing disciplinary actions due to their personal actions, to agree to what they are going to tell the manager I can assure you though that because of this incident; I will never grace the doorstep of another overpriced Edible Arrangement ever again, anywhere, and will gladly encourage everyone I know to boycott them as well The behavior and reaction of this situation just proves our country is doomed in the customer service area No one wants to take responsibility for their actions and tries to lay blame on someone else, as apparent with the employees at Edible Arrangements[redacted] Below is the response I received from the Revdex.com and is only used as a referrence ***Revdex.com Representative, Re: ID [redacted] I really don't know where to start with thisWe had an order that wasn't delivered when it was requestedIt was a few days late because of a snow storm and related travel advisoriesWe understand delays can be frustrating, but we have to put our safety above doing things in a timely mannerAt this point we offered to dispatch our driver immediately to make the delivery(which is minutes away from our store in fair weather) if we could have confirmation that the recipient was home and that their road was clearWe do not have wheel drive The customer decided she would rather have her mother pick up the order and we would refund her delivery feeWe refunded her delivery fee and have not had any problems with the customer As soon as the customer's mother walked through the door, she started yelling and asking to talk to the managerAs stated the manager wasn't working at the time, so she became even more upsetThe customer's mother said it was ridiculous that we hadn't delivered the box by now and demanded a full refund in addition to keeping the boxShe was offered a refund or the box but not bothHer words were not nice to start and when we would not comply with her demands, they got worse Unfortunately, this caused one employee to get very defensive and another to feel they needed to protect the firstBad language was used by all parties and that is really not acceptableThe employees have been instructed so as to better handle such situations in the futureOur bags do have an end similar to a shoe string so when they come loose we just tweak the end and it will stay, that is why a new bag wasn't providedAll of our bags do thisThrowing the bag at the employee was unnecessary and only escalated the situation The total for this order was after the delivery fee was refundedLynchburg Edible Arrangements Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Delivery was to be made on Thursday 9/8/with instructions to call before delivery because [redacted] was handling his mother's funeral arrangementsThey made a blind delivery without calling 1stThen had initially told [redacted] that he could make arrangements to pick it upI called & voiced my concerns & was told by a woman who answered the phone that I had never given them instructions to call before delivery & that I would be charged a delivery fee because they made a delivery attempt on 9/even though it was failedMy frustration lies simply because the company fails to acknowledge fault of following initially directionsEven if their rebuttal they explain how they went above & beyond the week following, but fail to address how they initially handled the situation or their communication with me prior when I expressed my concerns [redacted] has taken no ownership for the botch Regards, [redacted]

To Whom It May Concern, This issue was resolved; a refund was posted as requested by customerWe do apologize for the delay but due to a system upgrade it took longer than expected Thank you

I have spoke with [redacted] and made him very satified it was a misunderstaning nothing more and it is all taken care of thank you and have a great day

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.This is untrueI was told on Saturday that I would receive a phone call on Sunday*** H [redacted] , did not receive a phone call until I called again to put in another complaintthat was on Tuesdayso That was over the hours window you allow for your companyThe fruit was not fresh , its still in the box to give back to youSo please report accurate information back to the Revdex.com Regards, [redacted]

[redacted] ordered a small arrangement to be deliveredIt was delivered successfully to the recipient [redacted] We don't have any notes or calls from this customer

To Whom It May Concern, This issue was resolved; a refund was posted as requested by customerWe do apologies for the delay but due to a system upgrade it took longer than expected Thank you

We have reviewed the order in question as well to ensure that this had not already been resolved on our end with the customer The customer never contacted our store, nor did the recipient who did in fact sign the delivery ticket which confirms that they did personally recieve the order in question I have attached a photograph of the signed delivery ticketOur delivery policy online does state our procedures for delivery which were followed correctly by our staffThis policy can be found at: ?http://www [redacted] com [redacted] .aspx Due to the fact that we did in fact deliver the arrangement on the specified date and the recipient did in fact sign for the arrangement, we are unable to refund the order at this time If you have any questions or concerns, please do not hesitate to contact our store either via e-mail or via telephone at ###-###-#### Thank you for your time, Edible Arrangements South Austin Team

Revdex.com: At this time, I have not been contacted by Edible Arrangements regarding complaint ID [redacted] Sincerely, [redacted] ***