Edible Arrangements

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] sorry I dont live in area ,over hour drive,,is she willing to pay for my gas.....if not mail me check

[redacted] ] Sent: Tuesday, February 21, 2:PM [redacted] Hello, this is Sal from Edible Arrangements in Waterbury I'm writing to you in reference to the ID of [redacted] with [redacted] We did attempt to reach out to this customer and left a voicemailUnfortunately, the day of this delivery it did snow so the office was closedDue to the snow per our policy we must reach out to our customers and recipents in this situation to schedule a redeliveryThis office was closed and said a delivery for the 23rd would be bestIf the customer would still like a refund we can gladly do soWe did try our very best to make the customer happy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint
resolved
Hi,
I recently filed a complaint against a business and they ended up responding to me and giving me the proper adjustmentsThe complaint id # was ***.
Thank you for your time
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI received the full purchase amount via credit to my bank account Thank you, RevDex.com, for your thorough and expedient response to my complaint
Regards,
*** ***

Revdex.com:At this time, I have not been contacted by Edible Arrangements regarding complaint ID ***.Sincerely,*** ***

Good Afternoon Mr***, We're in receipt of Complaint ID# ***In response thereto, we firmly believe that the allegations made therein are, false, inaccurate, misleading, and extremely self servingNonetheless, we've worked with our Franchisor to bring this matter to a mutually
satisfactory resolution; EAI Case ID# ***The Complainant agreed to resolve this matter in lieu of an additional credit of $34.66, on top of the $discount applied at the time of purchaseSaid Credit/Refund was processed here locally, on 5/19/2017, at 12:15pm and was issued to the Visa Card ending in x2444, which the said utilized to make the initial purchaseWith respect thereto, Credit/Refunds generally takes Three to Five (3-5) Business Days before a cardholder sees it posted to his/her account, but in rare situations, it can take as long as Ten (10) businesses daysIn regards to disclosing specific Owner, Management and/or Personnel information, we're unable to do so due to personal satefty policies, as well as the circumstances related heretoGiven the aforemention, we believe this matter to be closedRegards, The Edible Arrangements Management Team (Folsom, CA)

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we tried to deliver this on multiple occasions with no luck we called the number on hand and no answer we ended up refunding the customer his full amount

This order was placed on the 10th of May to be delivered, unfortunately it was a timed order and we could not accommodate itWe did reach out on the evening of the 10th but did not reach anyone to change the addressThe following day someone go back to us and informed us that they would like to
cancel the orderAt 10:am this order was voided out, because at that time we had not received payment for it from our corporate officeWe informed Ms*** of this, and that her account would probable say "pending transaction" unless she called her back to have it removed, but that she was never chargedAttached is an invoice where I highlighted the voided amountIf needed we can provide a picture of the voided orderMs*** was informed on multiple occasions that she was never charged by store, and if she was still having issued removing the 'pending transaction' from her account she would have to contact corporate

I am filing a complaint against Larry's Transmission I went to Larry's Transmission to get my flywheel machined I was on a tight deadline so I made sure I called in to make an appointment when I arrived Thursday may 5th I was told it will be done same day and that my fly wheel looked in great shape and I will have no issues
my appointment to get my clutch and flywheel installed was a two day ordeal may 5th and all day may 6th at my local off road shop right down the street
they installed the clutch with no issues but the clutch would not dis engage so I purchased more parts from my local auto parts store due to the fact everything was new that I replaced on the clutch After several hours the mechanics had to close it's doors after working after hours to fix my issues with no success
Saturday morning I came into the shop and had no choice but to dis assemble the entire clutch and flywheel assembly after pulling the entire system apart again the tech decided to do so

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Final Consumer Response /* (2000, 6, 2015/05/12) */
The company resolved issue by providing another arrangments

I ordered items from the company first thing in the morning, they never showed up to my office until 4PM with the itemsI paid for Swizzle Berries and they only came with of it was to have it come to the officeThis is not the kind of customer service that should be happening when I am sending

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*** ***.***
3:PM (minutes ago)
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** ***,
I received this Revdex.com issueThe order was 100% refunded last weekWe were in a state of emergency sorry he could NOT understand the situation
Kind regards
*** ***/Owner

On behalf of Management and Owners at Edible Arrangements, We want to apologize for the bad experience you've had with us in the past! We will work with everything that is on our hands to make sure this will never happen againWe will do out best to provide the best possible level of serviceWe
are very sorry for the inconvenience this may have caused. Sincerely,*** ***, Manager

It is Edible Arrangements passion to provide superior service and fresh products made same day, delivered same day, but we have to have the recipient home for delivery as all of our products are perishables. We attempted the delivery and no one was home, we hung a tab on door, and we called him
days straight and couldn't leave a voice message because the voice mailbox was full We attempted a 2nd delivery the next day unfortunately the recipient was not homeEdible Arrangements will need to know the recipient will be home therefore we need to hear from the recipient, *** * in order to remake and delivery.We have made numerous attempts to reach out to the Ms*** *** and are fully aware she is overseasPlease have the recipient call the store to confirm when he will be home so we may make and deliver the product. Sincerely,***|GM***

***,I apologize for the delayed response. I found the email indicating you had left a message in my junk mail. I also apologize that we were not able to meet your expectations. We had unprecedented issues with staffing for this holiday. Something we have not seen in
the years we have been planning and executing holidays such as Valentine's. I understand this is not your issue. I just want to be sure that you are aware that we know what the issue was and are working hard to ensure we are not impacted by the same issues moving forward. I did notice that in our system had a note indicating a conversation at around 12:PM with your order. It was this conversation that indicated we would be taking it out on the 15th and the offer to refund the delivery fee was made, and appears accepted. I honestly do not have an answer as to why you were not called on the 14th as I had CSRs making calls in advance of the close of business to inform customers over the situation so we could appropriately address orders that day. Again not your issue, but explaining that the directive was there to reach out. In all we failed with your order and as such I have fully refunded the order. You should have by now received the $refund for the delivery charge. The remaining balance has been refunded and you should see that in the next 3-business days. Again I apologize for my delay as this is the first complaint I have had with Revdex.com in likely several years and have saved the email address such that it will no longer go into my junk mailIf you have any questions please feel free to reach out to any of the local stores and request that the staff put in a contact request or you should likely be able to respond to this case. Regards,-Eugene

So the customer complaint isn't accurate. We did attempt the delivery and we did leave the recipient a message and tag to reschedule there delivery. The recipient never came to pick up the order. They weren't going to be home until the following week. We then remade and
redelivered a fresh arrangement to them the following week. So we actually had to make two arrangements and two deliveries. That is the reason we wouldn't refund the delivery charge. Thanks ***

AFTER SPEAKING WITH *** *** WE WERE ABLE TO RESOLVE THE ISSUE*** *** WAS ISSUED A REFUND FOR THE EXTRA PINEAPPLE POP SHE WAS CHARGED FOR AND IN ADDITION, WE GIFTED HER WITH A FREE BOX OF CHOCOLATE COVERED FRUITWE EXPLAINED THAT IT WAS A MISUNDERSTANDING WITH OUR CSR THAT THOUGHT *** ***
WANTED TO ORDER SOMETHING DIFFERENTOUR STORE MANAGER JESSICA CALLED AND APOLOGIZED FOR ANY INCONVENIENCETHE ISSUE HAS BEEN COMPLETELY RESOLVED

*** *** *** ***] Sent: Tuesday, February 21, 4:PM To: *** *** *** *** Subject: complaint *** Thank you for reaching out to me about the response from the company However, I have not received any further calls from this company and I still want a refund to my account The arrangement was not delivered and I don't think I should be paying for something that I have not received They can call me anytime, they have my number. *** ***

Complaint: ***
While I did
receive my refund, it was only because I kept calling to speak to the manager to get it doneI am rejecting this response because: there was no mention of a "system upgrade" that was delaying the refundThe refund had not been processedThe customer service of the store reps and the manager was awful and there was never an apology for the delay
Sincerely,
*** ***