EAN Holdings, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Both my wife and I have been removed from the "DO NOT RENT" list, which we verified by calling [redacted]. Although I haven't checked with FFMA, the collection agency [redacted] sent the money to, I believe that it will be solved. Thanks! I appreciate your help! Revdex.com and [redacted] from [redacted].
Sincerely,
[redacted]

Additional fees were due to currency exchange rate for using an out of country credit card.For customer service we will issue an mail a check in the amount of $90.86 to the customer.  The customer has been informed.

To whom it may concern, I attached my supporting documents regarding to my complaint ID [redacted] about [redacted]. I have to say, something I mentioned in the complaint was not very accurate: [redacted]'s version of the receipt only covered or modified the total mount, $347.88 (not weekly rate),...

which was located at the right bottom side (not left bottom side). But I think the inaccuracy is trivial. In summary, I signed a contract with [redacted] to rent a [redacted] for eight days; the rate was $50/day, and $250/week, plus $75 different location return fee; [redacted] wanted to charge me $763.36; I only accepted $417.3; I won the dispute through [redacted]; [redacted] sent $306.06 to a collection agency and put I (probably my wife also) into their "DO NOT RENT" list. By the way, I want to put one more request about complaint: 3 since my wife probably also was put into their "DO NOT RENT" list, please also remove her from the list. Please reopen my case. [redacted] didn't follow the contract between me and [redacted], which is the basic fact! Thanks in advance! Best regards, [redacted]

Complaint: [redacted]
I am rejecting this response because: Did not receive confirmation from business saying that the claim has been resolved. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
The other driver was an enterprise employee and had a Damage Waiver, Supplemental Liability Protection, as well as Personal Accident Insurance  which was issued by the car rental company since in California you are required to show proof of insurance if you are involved in an accident. The police report states the other driver was at fault so for enterprise to state that this accident was "one person's word against another" is indeed not valid. Attached is a copy of the police report.Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Spoke with customer. Told her that we will not charge her for the coverages. She is happy now and will be returning this week.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hello, my name is [redacted] and I am the Area Manager over the location mentioned in the complaint. I called the customer and his phone number goes straight to voicemail. I did leave a detailed message apologizing that the branch could not locate his missing iitem. I let him know that we...

would have check cut for the $100 he was requesting and would have it overnighted to his address. I also left him my personal cell phone to call me back if he needed any further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
At the collison site, when the Highway Patrolman asked the driver if his insurance was current and he said yes, it is a rental, it is with the rental. That is the information that the patrolman documented on the collison report. The driver was wearing an enterprise lanyad around his neck, a pale blue shirt and black slacks. If he does not work for Enterprise, then you need to provide proof that he does not since he was driving your vehicle, wearing  a lanyard from your comapny, and stating that the insurance associated with the vehicle came with the vehicle. You are failing to take responsibility for this accident when the driver was clearly affiliated with Enterprise.
Regards,
[redacted]

Customer's concern has been addressed.

Good Afternoon,We were previously contacted by this member and a refund was processed on 12/26/15 for the full requested amount.  Attached is a copy of the refund receipt.Sincerely,[redacted]Group CarShare Manager[redacted]

We reached out to the customer and worked out where there was a miscommunication with the reservation information. We never told the customer that we didn't honor [redacted] reservations, the confusion was the fact the customer purchased insurance through the website and our agent told him that we...

were not attached to that option. We apologized to the renter and refunded him the money he asked for.

The Enterprise vehicle was rented on a rental contract. No
liability protection was purchased. The driver is not an Enterprise employee.
American Access Casualty Company insures the driver and that is the company
that the complainant has been communicating with. That is the company that the
complaint needs to be directed to.
 















[redacted] [redacted]  
 
 
 
 
[redacted]
[redacted]

I spoke with the customer today and she wanted to let someone, other than the Branch Manager, know about her experience with Enterprise.  We discussed her dissatisfaction with the situation that occurred as well as her conversation with the Branch Manager and came to a resolution.  I...

provided Ms. Howard with a 20% off incentive on her next rental and she stated that she has always had great experiences with Enterprise and plans on continuing business with us.   We also discussed the recent charges on her credit card which she understands are for tolls that she utilized while in the rental vehicle.   Let me know if you need anything else.   Thanks,  
[redacted]

Complaint: [redacted]
 Only after contacting corporate I was told that I will be refunded which should have been the right thing to do prior to me contacting corporate. However both myself and my wife were both specifically told that our reservation could not be located in [redacted] data base because the company we booked our reservation through was a third party. There was no confusion on my end and it was also an error of the associate who also informed us in error that we were not being charged in advanced and would only be billed upon returning the vehicle. Had this been made clear I would have used another account and wouldn't have canceled my entire five day rental that I reserved which in turned ruin my purpose of doing business with the company. Due to the lack of ownership that was taken by both the in store associate and now this response, I will never do business with [redacted] again and will also share my experience with others to stay clear.
Regards,
[redacted]

Apologized to customer and told him that we will take full ownership of the misleading info from our agent.

Complaint: [redacted]
I am rejecting this response because:Although Alamo Car Rental has stated in their response to my complaints that they are not seeking any debt collection from me, it is truly ironic that they also state "they will not rent or do business with me because of the 13 year old debt balance I owe them!" That alone, proves their company to be a bad business to do business with and also proves that their managers are clearly not adequately intelligent to handle my complaint in the best of their "customer service" standards. I have not received any direct phone calls from any management officials apologizing for their errors as stated in my complaints. I would like to truthfully know and receive written proof from Alamo Car Rental, a document stating in their business policies they do not rent to customers who have previous debts owed to Alamo Car Rental, regardless of the age of the debt owed?Furthermore, I would like to know the true reason as to why the company did not refund my full payment back to me and held the $10 back from me? I also would like Alamo Car Rental to mail me their valid documents that proves (according to law), that I owe an outstanding debt balance with their company. Lastly, I would like Alamo Car Rental to furnish me the name(s) of their company President so that I can forward a direct letter to their President along with copies of my complaint and the poor responses I have received from Alamo Car Rental.Thank God Revdex.com posts these complaints for all to see and know that this company, Alamo Car Rental is certainly a bad business to spend their money on!
Sincerely,
[redacted]

Complaint has been resolved.  The disputed amount has been credited back to customer.