EAN Holdings, LLC

Aloha, we did some researched, and found that the refund was processed 4/2/2014. (last year). I have a copy of the invoice that was sent to Mr*** that day, when the refund was processed. I did note that the street address matches, but the City name is
different; yet the zip code is the same, not sure if that made a difference in it's arrival. If you could please check with your credit card company (*** ending ***) that the refund, which was in the amount of $163.58, was applied last year in April, that should help with the confirmation. If there's anything more we can do, please let me know. My email is *** in case you would like to correspond directly as well, and or if need any copies of invoices Mahalo, ***

Complaint: ***
I am rejecting this response because: They do have all the information about the driver from KoreaI have contac
Sincerely,*** my First *** agent but they all seem to be in cahoots even if their information about the Korean Driver and complaint was totally erroneousOur agent told us that once the adjuster denies the claim for whatever reason, they will not change their mindI have to take them to CourtInformation is being withheld from me regarding the claims of the Korean driver.
*** ***

I followed up with Mr***. There was a discrepancy for the price of the product. He believes he signed for a product that was $2.99, but it was actually $3.99. The price discrepancy is for $which I refunded the customer for miscommunication. He also brought up a
concern he requested a specific vehicle, and was told we could not guarantee a particular make/model. While he was picking up his vehicle, he stated the person next to him was getting the vehicle he wanted. I apologized for the situation, and assured I would look into what exactly happened and make sure to have a training moment with the location if there was something we could have done differently. I gave Mr*** my personal contact information so when he rents in the future, I can make sure his rental goes smoothly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find
that this resolution is satisfactory to me.But I still am concerned about their practice as I wonder how many of their customer are sent these type of claim letter And how many, out of fear, just send their informationIf they had pursued this case, I am not sure how to defend myselfThere were wrong doing on my part but how would I go about proving it?
Sincerely,
*** **

A closing letter stating the claim was paid in full by her Credit Card company was sent to the customer on 4/25/2018.I have attached a copy of the letter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

The Branch Manager has reached out to the customer and has resolved this matter. Customer is satisfied

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I found that their local service is exemplary
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Enterprise did not give me the original reservation price of $In fact they are still trying to charge me over $more.
Sincerely,
*** ***

We have made contact with MrW***, and substantiated the claim of damage. We also came to an agreement on settling the claim, where both parties did compromise to rectify this and move forward. We will be updating our DRU (Direct Repair Unit) and any collection companies of
where we landed. We consider this resolved, and MrW*** will make payment on the agreed upon amount discussed via telephone with Shauna, our Risk Supervisor. Please let us know if any questions

Revdex.com: Complaint ***
The manager agreed to refund $289.34 to my credit card, and to instruct/train his personnel how to better handle problems of this nature -
not to immediately claim that the customer must have done something wrong and demand that they pay an outrageous fee. The credit has been received and posted by my credit card company
Sincerely,
*** ***

Yes please ask the consumer to provide the location of where there were trying to rent from Thanks,

We spoke to the customer on 10/and informed her that we are shutting down the damage claim on her vehicleThe customer is happy! Thanks!

Revdex.com:
Thank you for your quick response to this matter with my complaint
against *** *** * ***. Yesterday, I spoke with a representative in the Damage Recovery Unit as well as the manager. They informed me by phone that the claim will be dismissed and that I am not required to pay for the damages. I have since received an email PDF declaring that the claim is closed. I am happy with this resolution. Unfortunately, this practice seems all too common with EAN Holdings and I hope that this incident will assist others in avoiding these types of malpractice proceduresShould you require additional details please let me know. Thank you again for following up with this matter
Sincerely,
*** ***

Area Manager for the Kona location has reached out to the customer and they have come to a resolution to resolve this issue

Complaint: ***
I respectfully will hold off on agreeing to this response because resolution of the issue is still in progress.The regional manager, Dan G*** and I
did have a very good conversation and a resolution to the complaint is likely to occur soonHowever, Dan G*** asked that I send him details including the contract number so that he could look into the complaintAlthough I have confidence in Mr, G***, he has not gotten back to me with any judgment or plan of actionSo, although I suspect that my concerns will be addressed soon, I cannot agree at this moment that the complaint is resolved
Sincerely,
*** ***

In
my research I found that the pricing our cars are charged for tolls are based
on the Zip Cash pricing and not the toll tag pricingIn this particular
instance I went through each toll violation that Ms*** received and
calculated the difference of what she paid and what the price
would have been
with her toll tagIn that I found that she was charged for tolls when
the actual pricing should have been 156.99. A check
will be sent to Ms Raquel Perry for a
total of $for the difference in toll chargesI have attached my
documentation for the customer's reference
This includes the pricing that *** has on their website for toll fees as well
as each violation with the handwritten amount of what it should have beenNote
some of these tolls are not from *** and are the Texpress lanes which pricing
fluctuates throughout the day so the price charged will remain and is in the
overall total of
*** *** ***
Enterprise Rent-A-Car
Area Manager
09= Grapevine/Colleyville/NRH/H-E-B

We made contact with our customer on 10/and discussed the problem in question We helped with guidance on next steps in his situation He will be taking some action with the two other companies directly involved financially on this and he will let us know the outcome
and we can move forward from there Our customer also has my contact information now to be able.to contact us directly.Thank you,

We have made contact with the customer and working on a resolution. We hope to have an answer within 7-days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***