EAN Holdings, LLC Reviews (115)
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EAN Holdings, LLC Rating
Address: 3001 W 26th Ave, Amarillo, Texas, United States, 79109-3103
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Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10687855, and find that this resolution is satisfactory to me Sincerely, Art W [redacted]
I spoke to this customer the day after he filed this complaint (7/22/16) and refunded the amount he was disputing The customer was happy with the resolutionThanks! *** [redacted] Area Rental Manager Enterprise Holdings [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
The Area Manager for this location spoke to the renter on 12-10-and this complaint has been resolved Customer is satisfied with the outcome
The Branch Manager of this location has spoken to this renter and resolved this complaint Customer is satisfied with the outcome
We reached out to the customer and worked out where there was a miscommunication with the reservation informationWe never told the customer that we didn't honor [redacted] reservations, the confusion was the fact the customer purchased insurance through the website and our agent told him that we were not attached to that optionWe apologized to the renter and refunded him the money he asked for
Complaint: [redacted] I am rejecting this response because:I clearly stated in my complaint that Alamo Car Rental is pursuing a debt that is over years old and I know nothing about, which is beyond the Federal Credit laws debt collection limitationsTherefore, I am not liable for any debt(s) that Alamo Car Rentals is accusing me of owingThey have not provided me any legal bills that proves that I owe that debt they are accusing me of owing themIt does not matter if they do not honor any car rental agreements with me, as I refuse to do any further business with Alamo Car Rentals from here forward!Further more, they stated they would immediately refund the $they "jipped me" from the actual car rental refund they promised me, to date, I have not received the $refund as stated! I want my $refunded back my credit card account immediately within the next days!The management for this company appears to lack knowledge in their debt collections and does not abide their business according to our Federal Credit lawsTherefore, I will also file another complaint with the Federal Trade Commission regarding their poor debt collection practices! Sincerely, [redacted] ***
Renter has been contacted by management and a refund has been issued. This matter has been resolved
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Called times and left voicemails .Will continue to try and reach the customer
The
complainant was contacted today. She was advised the vehicle was rented
on a rental contract, and the driver was not an Enterprise employee
Enterprise took no part in denying her claim and was not involved in any
discussion after American Access Casualty confirmed they were primary and
handling the claim in June The complaint includes commentary that
the operator of the rental told her there was coverage through Enterprise.
Per the rental contract this is incorrect. The complainant’s own carrier
Geico is pursuing the proper party and they have indicated it was American
Access Casualty Company that disputed liability for the loss. The
complainant was advised to pursue her claim against American Access Casualty
Company
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This situation has been resolved and renter is satisfied
Revdex.com,I have spoken directly to this customer and apologized for this incident and also confirmed that all unauthorized charges will be reversed. I have provided him with my cell number to contact me on if he does not see these charges back in his account within a reasonable time frame as
we have already processed this refund to him. He was appreciative of my call and this issue can be closedThank you,*** ***Regional Rental Manager - DFW/DAL
The customer complaint has been reviewed and a refund has been processed to their credit card
I've forwarded this to the appropriate manager over that Market to fully look into
Aloha, I've been trying to pull up a record that relates to this claim/situation to better advise next steps and who can help from here, but I need more information to connect it. Date of Loss:License plate of Rental Vehicle:Full Name of Renter:Claim #:Police Report #: If as mentioned in
the original email, their *** Agent/adjustor was assisting them, they could also request their Agent to assist in representing them and reach out directly to our claims department to help process any questions with any claims. They can be reached via email * *** or you can call, just note it's CST *** Mahalo/Thanks, Mark
Customer's rental rate has been adjusted to the original reservation rate
Renter was made aware of charges and of the last day insurance would pay any portion of the rental and still declined to pay or return the vehicle.Per the signed contractual agreement he is responsible for any and all charges for the rental not covered/refused by the insurance
company. If he wishes to challenge the insurance company and their decision on the amount they were willing to pay he should do so - that issue is between him and the insurance company. Our contract is with the customer
Hello,We received your inquiry into the $charge that was on your credit cardThe charge was for a red light ticket, that was received during the time you had rented the vehicleAttached, you will find the original citation, as well as the letter that was sent out to you in regards to this
matter.If you have any further questions, don't hesitate to reach out.Thank you, *** ***
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