Eagle Eye Construction

I spoke with our GenMgrof this particular Central Market and he remembers specifically talking to Ms [redacted] and offering a resolution which Ms [redacted] agreed to ( dinner on us value of $) Ms [redacted] was to return to his store on a Saturday as she had mentioned living in Katy and only coming in to shop on Saturdays Our Gen Mgrhasn’t heard from her since, hence the reason for the lack of resolution.Our CM General Manager did not agree to $nor will we here in Customer Relations

Attempted to contact customer at 2pm 6/8/and left a vm to return my call at her convenience Will update once I'm able to gather additional information

I followed up with Ms [redacted] today to make sure things have been resolved to her satisfactionUnfortunately, I had to leave a vm but invited Ms [redacted] to contact me if she would like to discuss the desired resolution as well as her experience any further

I will work with store leaders and cashier and see to it that we use this as a training and coaching opportunity for this partnerI will also contact [redacted] to discuss resolution as stated in desired resolution statement

Working w/HEB corporate GC team We will work to resolve this for Mr [redacted] as requested in his desired resolution statement

Working w/electronic payment team to research transaction and will reach out to customer shortly

I contacted [redacted] to gather additional information in regards to location and time of day of this occurrence as well as desired resolution

Complaint: [redacted] I am rejecting this response because:I waited the amount of time I was asked to wait to... see if I would get contacted, 6 days. As of today I have not been reached.I can be reached at [redacted] . If I do not answer please leave me a voicemail and I will return your call.Attached are some documents to help clarify the incident as well. Regards, [redacted]

We have shared this information with our Own Brand Quality team for their review and information We will reach out to customer to discuss desired resolution

We are working with Store & RX Leaders to resolve Mr*** concerns. Our office has also reached out to Mr*** by phone and have left a vm asking him to return our call at his convenience to further discuss

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
In the future, I would hope that
the company amends their policy in such a way that prevents holds being placed on customer's bank accounts for transactions that are cancelled
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I still have not received a call or email from H-E-B.I have checked my spam as wellPlease respond with the direct extension and number to call here since it seems other methods of contact is not workingI believe that if this is to be published by Revdex.com, the direct extension and numbers will be redacted
Regards,
*** ***

Mr*** has received his refund/s and shared his concerns with me.I promised Mr*** to research and share his suggestions with others in management as he has been in the logistics business for 30+ years w/UPS and made some very good points. I assured Mr*** we will do
our due diligence in hopes he nor any other customer experiences this type of service or lack thereof in the future. Thanks again,***

I contacted Mr*** but had to leave a vm I provided all of my contact info and asked him to please contact me at his convenience to gather additional information as well as to discuss resolution.I was unable to provide and update directly into the Revdex.com email.Thank you,
***

Left Mr*** a vm with my contact information to return my call so that we can discuss his disappointing experience as well as a resolution

We are reaching out to Mr*** and will be happy to comply with his desired resolution as well as follow up with store leaders regarding coaching opportunities for our partners

I called *** *** at the number provided and call went to vm. I left a message with my contact info and reason for call. I will follow up if I do not hear from her by Monday afternoon in hopes of coming to a resolution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Spoke to *** *** we will be settling his dispute per desired resolution statement

I will be contacting Mr*** this coming week at the number provided, so that we may gather additional details in regards to the disappointing service experienced at one of our H-E-B Pharmacies. I appreciate the opportunity provided to address this
matter