DriveTime

September 16, Revdex.com Ph(*** *** Fax (602) 263- Re: Complaint #*** To Whom It May Concern, Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns On June 6, 2016, our customer
entered into a Simple Interest Retail Installment Contract when he purchased a Jeep Commander from DriveTimeAttached you will find a copy of the Contract for your reviewThe Contract was subsequently assigned to DT Acceptance Corporation, now known as Bridgecrest Acceptance CorporationThe purchase included a 30-day/1,500-mile Limited Warranty (the Warranty), our customer purchased an optional Vehicle Service Contract (the VSC) for additional protectionBoth of these products are administered by third party company called AeverexAttached you will find the Warranty and the VSC for your review All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centersParts that fail inspection are replacedHowever, if a part is functioning at the time of inspection, there is no need to replace it On August 9, 2016, our customer contacted Aeverex to report that her vehicle was smoking and stallingAeverex referred our customer to an in-network repair facility to have the concerns diagnosed On August 10, 2016, the in-network repair facility reported that our customer’s vehicle had been towed inThey further reported that the vehicle would require a replacement engineAeverex approved the engine replacement, and began sourcing the required partsPage of the VSC states the following, under PROVIDER’S OBLIGATIONS: “Replacement parts can be of like kind and qualityThis may include the use of new, remanufactured or used parts as determined by the Administrator.” The engine sourced for this repair was used, and had approximately 20,miles fewer than the vehicle did at the time of sale On August 15, 2016, our customer contacted *** to inquire about rental assistanceAeverex advised that, per the terms of the Vehicle Service Contract, they would provide rental reimbursement of up to $per day based on the labor hours required for a covered repair On August 19, 2016, Aeverex contacted their part supplier to inquire as to the whereabouts of the engineThe supplier indicated that, due to an internal error, the engine had been delayed, and would be sent out that day On August 23, 2016, our customer contacted Aeverex for an updateThey reported that they expected the engine to arrive on August 24, 2016; that they would authorize an additional seven days of rental reimbursement, for a total of fifteen days of reimbursementThey also advised that they would waive our customer’s $deductible as a goodwill gesture, due to the delay On September 8, 2016, our customer contacted Aeverex to advise that the repairs had not been completed, and to request additional rental assistanceAeverex extended her rental assistance to thirty days of rental reimbursement On September 9, 2016, the repair facility contacted Aeverex to advise that there was a fuel injector issue with the replacement engineAfter this consultation, the repair facility replaced the faulty fuel injector with a working injector from the previous engine That same day, our customer contacted us to advise that her vehicle needed a second replacement engineOur representative advised that the repair facility had not reported this to Aeverex, and that the fuel injector repair had been approvedOur representative advised that we would need the repair facility to report any additional issues to Aeverex so that we could review for other possible remedies

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns. On March 14, 2013, our customer entered into a Simple Interest Retail Installment Contract when she purchased a Toyota CorollaIncluded, you will find the Retail
Installment Contract for your reference.We have made several unsuccessful attempts to contact our customer to discuss her concernsOn February 20, 2015, we sent a letter via certified mail to our customer’s address on fileThe purpose of this letter is to inform our customer of our attempts to reach out to herWe encourage our customer to contact our Customer Relations department at ###-###-#### to discuss her concernsAs a goodwill gesture, DriveTime has applied a $credit to our customer’s principal balance. DriveTime thanks the *** *** *** for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTimeCustomer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to re-address our customer’s concerns DriveTime apologizes for any miscommunication or misunderstanding which may have occurredFurthermore, we have confirmed the payment credit of $240.22, offered in our previous correspondence, has been applied to our customer’s account and is reflecting accuratelyAttached is a copy of our customer’s transaction history for your reviewAdditionally, we have made three unsuccessful attempts to reach our customer and discuss her concernsShould our customer experience mechanical concerns in the future, we encourage her to contact SilverRock a* *** ***Should she wish to further discuss her concerns, she may contact our Customer Relations department at *** *** DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact our Customer Relations department at (800) 965- Thank you, Danielle CCustomer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Re: Complaint #: *** Dear MsHill,Thank you for bringing this matter to our attentionWe appreciate the opportunity to address the concerns in the complaintUpon review of the contact information provided we have determined this has been filed on our customer’s behalf by a third party who has been authorized on the account.On April 8, 2016, our customer entered into a Simple Interest Retail Installment Contract (Contract) when she purchased a Volkswagen Jetta from DriveTimeThe Contract was subsequently assigned to *** Acceptance Corporation (***).At the time of sale, our customer agreed to make bi-weekly payments of $and final payment of $209.66, beginning April 30, Our customer also agreed to finance a total of $17,with a 21.802% Annual Percentage Rate (APR), as outlined on page one of the attached ContractThe total financed amount includes the cash price of the vehicle, Guaranteed Asset Protection (GAP) coverage, Vehicle Service Contract, and MotionGPSThe latter three products are optionalAttached is the Optional Products Disclosure for your referenceThese products can be cancelled at any time and a pro-rated refund will be applied towards the principal balanceAn itemization of the amount financed can be found on page two of the Contract and on the attached Retail Purchase agreement.Should a customer be dissatisfied for any reason, DriveTime offers a 5-day Vehicle Return Program (VRP), which gives our customer the ability to return the vehicle to DriveTime and terminate their ContractTo participate in the VRP, our customer must return the vehicle to the dealership within five calendar days from the date of purchase.Prior to purchasing the vehicle our customer had the opportunity to review and sign the attached Buy Options pageThe Buy Options page has a side by side comparison between purchasing the vehicle with optional products or without the optional productsThe customer can review several differences such as; total amount financed, payment amount and loan termIn addition, our customer was provided the attached, signed, What You Need to Know document that provides a summation of the financial aspects, VRP and Optional Products.Below is a summary of events for our customers account. • Our customer has the following payment history:o days past due timeso days past due times• The vehicle has been recovered due to non-payment a total of five times:o October 27, 2016o February 8, 2017o June 21, 2017o October 2, 2017o November 15, 2017On October 2, 2017, our customer contacted us after her vehicle was recoveredWe informed her that the account had transitioned into a Charge Off status as of September 30, due to non-paymentShe was informed there will be a zero-day grace period for payments going forward.On October 5, 2017, our customer paid the redemption fees and the vehicle release was sent to the auctionOur customer regained possession of her vehicle the following day.On November 5, 2017, our customer did not make her scheduled paymentBetween November and November 14, 2017, we made multiple attempts to contact our customer and were unsuccessfulWith no contact from our customer regarding the past due payment the vehicle was assigned for recovery and also retrieved on November 15, 2017.In regard to the concern of any theft, we encourage her to reach out to the recovery agent directly to determine if they may still be in possession of any personal belongingsDriveTime takes these matters very seriously and has an internal team to investigate any allegationsDriveTime would require information regarding any missing items as well as details regarding the time and date of the event.At this time, we are unable to fulfill the request to remove this account from our customer’s creditWe have reviewed the account and have found that the reporting is true and reflecting accurately.We are currently reaching out to the authorized third party to address the concerns mentioned in the complaint submitted, and will continue in an attempt to reach an amicable resolution.DriveTime thanks the Revdex.com for their ongoing supportShould you or our customer have any questions or concerns, please contact our Customer Relations department directly at (800) 965-8043. Thank you,Laura R.Customer Relations

I did not receive anything from the person I talked to help me in any way I feel this poor customer relations. Brenda Sims

Hello, on November 15, 2016, our customer entered into a Simple Interest Retail Installment Contract when she purchased Ford Taurus from DriveTimeThe Contract was subsequently assigned to DT Acceptance Corporation, now known as Bridgecrest Acceptance CorporationAttached is a copy of the
Simple Interest Retail Installment Contract for your reviewOn November 14, 2016, our customer visited DriveTime to view inventoryShe expressed interest in a Ford TaurusBased off her qualifications, regarding monthly income, credit score, and other items, the minimum down payment for the vehicle was $As there was not enough time to complete the contracting, she informed us she would return the following day to finalize itOn November 15, 2016, our customer came into DriveTime to finalize the contractAs our underwriting terms change, we required an additional $down payment to which our customer agreed to payWe understand our customer’s frustration and are further investigating the reasons why the change occurredDriveTime changes underwriting terms in order to ensure our customers are being set up for success with their loanWe want to make sure our customers are comfortable with their scheduled payment amounts and will increase the down payment to accommodate such request by lowering the amount financedThe additional $our customer paid was for the down payment on the vehicle and has been applied as suchDriveTime has not been able to reach our customer to discuss this matter furtherAt this time, DriveTime agrees to refund our customer $as a goodwill gestureWe will continue our efforts to come to an amicable resolution with herWe apologize for any inconvenience or confusion this matter may have causedAs an additional goodwill gesture, DriveTime has applied a $credit towards our customer’s payments

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns. On February 16, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a Chevrolet ImpalaAttached you will find
the Simple Interest Retail Installment Contract for your reference. On January 31, 2015, the account was at days past due and “charged-off” due to non-payment. On February 12, 2015, our customer’s vehicle was sent out for repossession; this was put on hold when an arrangement was made for our customer to pay $1,towards her DriveTime accountThe payment had to be received by March 27, to be able to keep the vehicle, even though she was past due $2,Our customer made the necessary payment within the allotted timeframe. On March 24, 2015, our customer called in regarding her DriveTime account not being reported to her credit, stating she received a letter in the mail about DriveTime’s cease in credit reportingShe also advised that this was the reason we were unable to locate her account throughout the month of FebruaryWe advised that our customer placed a full cease and desist on her account on December 23, 2014, thus we have been unable to contact herWe also informed our customer that our credit reporting is in the process of being reinstated. DriveTime has temporarily ceased credit reporting to all three major credit bureau agenciesThe cease is due to required system enhancements taking place in the manner DriveTime reports to the credit bureausWe have completed the necessary updates with Experian, and they have uploaded our customers’ account information for public viewingWe anticipate the enhancements with the other two agencies will be completed no later than the end of AprilThis is why our customer can see her account reporting as a “Charge-Off” to one credit bureau and cannot see her account reporting to the other two bureaus. We apologize for any confusion or inconvenience this may matter have causedAs a goodwill gesture, DriveTime would like to provide our customer with a $American Express gift cardHowever, in order to be legally authorized to reach out to our customer, we encourage her to contact us at ###-###-#### and lift the full cease and desist on her account.DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely,DriveTimeCustomer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to readdress our customer’s concerns.Standard mail typically takes 7-business days to be delivered after it is sent*** *** *** may have sent a check on January 14, 2015; however DriveTime did not receive the check until February 4, 2015, fifteen business days followingThe date a loan is paid off is dependent on the date the check is received.At the time of purchase, our customer signed and reviewed the "Important Things You Should Know" documentOn page two, under subsection Payments it states:"Your payments are due on the due dateThere is no grace period."Without any new information, DriveTime is still unable to accommodate our customer’s request to remove the late mark from her credit.Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,*** **DriveTimeCustomer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns. On June 9, 2012, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she financed a Pontiac Gfor $17,Attached you will
find the Simple Interest Retail Installment for your reference. DriveTime does not compete on price, nor do we hide itWe encourage our customers to research all aspects of their purchaseOur customer had the opportunity to sign and review the following documents: - Buyer’s Guide - Retail Purchase Agreement - DriveTime’s DriveCare Limited Warranty - What you need to know about financing a vehicle with Drivetime - Simple Interest Retail Installment Contract Included you will find a copy of the above referenced documents for your review. Our customer also noted her concerns in regards to credit reportingDriveTime has temporarily ceased credit reporting to all three major credit bureau agenciesThe cease is due to required system enhancements taking place in the manner DriveTime reports to the credit bureausWe anticipate these enhancements will be completed no later than the beginning of MarchWe apologize for any confusion or inconvenience this may have caused. DriveTime understand the importance of building and maintaining a credit scoreWe also understand the importance of accurately reporting credit activity and that is why DriveTime has made the effort to complete these system enhancements.We have made several unsuccessful attempts to contact our customer to discuss her concernsOn February 11, 2015, we sent a letter via certified mail to our customer’s address on fileThe purpose of this letter is to inform our customer of our attempts to reach out to her. We encourage our customer to contact our Customer Relations department at ###-###-####, to discuss her concerns. As a goodwill gesture, DriveTime has applied a $credit to our customer’s principal balance. DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

Dear Ms***, Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns.On September 9, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a
Mini CooperAttached you will find the Simple Interest Retail Installment Contract for your reference. At time of purchase, our customer agreed to make bi-weekly payments of $and final payment of $186.60. On March 26, 2015, our customer contacted DriveTime and stated her payment schedule had changedAt that time, our customer’s account reflected as days past due We advised our customer that we would be able to make a frequency change on the loan once the account was current. On April 2, 2015, DriveTime declined the frequency change due to the status of our customer’s accountOur customer’s account reflected as 5 days past due and needed to be current to process a frequency change. On June 18, 2015, our customer emailed DriveTime advising she had recently paid out-of-pocket for repairs on the vehicle of a knock sensor, harmonic balancer, belts, brakes and a tune up totaling $1,Our customer informed us that these repair cost were the reason for her delinquency on the account.On July 6, 2015, our customer contacted DriveTime to advise of the recent repairs needed for the vehicleShe also inquired about a frequency change of her payments stating that she now was being paid on the and 30th of each monthWe informed our customer that because her account was currently days past due, we would require the account to show as current before processing a frequency changeDriveTime advised our customer that we would review for assistance on account because of repair costs. On July 16, 2015, our customer contacted DriveTime in regards to assistance with her loanWe advised our customer we would be able to offer loan modifications in the form of payment defermentsIn order to process these deferments, we would require receipts for the out-of-pocket expenses accrued from the repairsOur customer informed us that she would not be able to provide paid receipts for these repairs. On July 21, 2015, our customer contacted DriveTime in regards to addressing her complaintWe informed our customer that in order to process a frequency change on her account, we would require the account to reflect as current. DriveTime offered to assist our customer with payments deferments to bring the account current once provided receipts for out-of-pocket expensesAfter the payments deferments are processed, we will be able to assist our customer withtheir request of a frequency change on the account. At this time, we have received paid receipts for out-of-pocket expenses from our customer and have applied payment deferments to her accountWe will be able to process a frequency change to accommodate to our customer’s request at the beginning of August to reach an amicable resolution. As a good-will gesture, DriveTime has applied a $credit towards our customer’s principal balance. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, *** *. DriveTime Customer Relations Department

February 9, Re: Complaint # *** Dear Ms*** When our customers’ accounts become delinquent, DriveTime makes attempts to contact our customers to cure the delinquency balanceWhen speaking with a loan advisor, our customers are able to set payment arrangements on the
accountWhen these arrangements are made and kept, calls will cease to our customer in regard to paymentOn June 27, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a Hyundai AccentAt time of sale, our customer agreed to make bi-weekly payments of $and one final payment of $beginning July 18, Attached you will find the Simple Interest Retail Installment Contract for your referenceOn February 3, 2016, our customer contacted DriveTime in regard to the payments on her loanWe advised our customer we would be unable to assist her with a frequency change on the account as the account was past dueWe encouraged our customer to make payment arrangements on the account to cure the delinquency balance and we would be able to review for a frequency change once curedOn February 8, 2016, DriveTime contacted our customer to reach an amicable resolutionWe advised her that we would be able to process a frequency change on the account once the account is brought to a current statusAt that time, our customer requested for a cease and desist on her accountWe advised our customer that no outbound calls would be made to her while the cease and desist was active on the account and she would be responsible to initiate any contact over the phoneAs a good-will gesture, DriveTime has applied a $credit towards our customer’s principal balanceShould you have any questions or concerns, please contact us by calling us at ***Sincerely, DriveTime Customer Relations Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Samantha H***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Im requesting the debt be deleted off my file they sold me a lemon it still in the shop when the men came to repossess the car they told us the transmission were bad
Regards,
*** ***

On September 23, 2016, DriveTime spoke with our customer in regards to her concernsWe informed her that we would not be able to provide a prorated refund, for the
ancillary product, in a way that would affect the monthly payment requiredOur customer requested this refund check be cut and addressed to her directlyWe advised her that the prorated refund would apply towards the principal balance only as it is financed into her loan That same day, DriveTime applied a $credit towards the principal balance At this time, our customer has expressed dissatisfaction with our resolutionHowever, DriveTime is unable to accommodate our customer’s request to have the prorated refund addressed to her

July 30, 2014 *** *** Revdex.com Ph. *** *** Fax *** *** Re: Complaint # *** Dear *** ***, Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns. On May 24, 2014, our customer entered into a Simple Interest Retail Installment Contract when she purchased a *** ***Included you will find The Simple Interest Retail Installment Contract for your reference. On July 22, 2014, we contacted our customer and came to an amicable resolutionAt this time, DriveTime has agreed to exchange our customer into a new vehicle. On July 25, 2014, our customer completed the exchange into another vehicle. As a goodwill gesture, DriveTime has applied a $credit to our customer’s principal balance. DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at 800-965-8043. Sincerely, *** ** DriveTime Customer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to re-address our customer’s concerns
On November 5, 2014, DriveTime submitted all necessary registration paperwork to the DMVWe advised our customer to go to the local DMV to pay the property tax and pick up her tags
On November 9, 2014, our customer’s second temporary temp tag expiredAt this time, our customer would have had to submit her request to the DMV for a third temporary tag since DriveTime had already taken the necessary steps
On November 14, 2014, our customer informed us she has picked up her tags from the DMV officeAdditionally, we offered to assist our customer with mechanical concerns by making an expectation to cover the first hour of diagnostic and waive
the $deductible
DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ***-***-***
Sincerely,
DriveTime
Customer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address Ms*** concernsOn October 15, 2014, Ms*** entered into a Simple Interest Retail Installment Contract when she purchased a Dodge AvengerIncluded you will find the Simple Interest Retail
Installment Contract and the Vehicle Service Contract for your referenceOn December 8, 2014, our customer contacted the warranty provider, ***, regarding concerns with her vehicle’s operation*** offered to assist with towing the vehicle to a repair facilityAt this time Ms*** inquired about rental assistance, she was advised a claim would have to be on file firstOn December 9, 2014, the repair facility determined that a mounting bracket for the alternator was broken, which was covered by the warranty*** advised they could offer rental reimbursement during the time the vehicle was under repairMs*** contacted us and inquired about direct bill rental assistanceAs rental assistance was already offered by ***, we denied her requestOn December 10, 2014, our customer contacted us in regards to the time required for the repairs to be completedAs a courtesy, we offered to waive her past due balance of $On December 12, 2014, our customer contacted us to express her concerns regarding the repairs and the level of customer service in regards to the issueWe offered to provide her with a direct bill rental until the repairs were complete and offered to credit $to her accountAt this time, we have reached an amicable resolution with Ms***DriveTime has agreed to credit Ms*** account in the amount of $DriveTime thanks the *** *** *** for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, DriveTime Customer Relations

February 23, *** *** Revdex.com Ph(602) 212-Fax (602) 263-0997 Re: Complaint # *** Dear MsHill, Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns With
the information provided, DriveTime is unable to identify an account or profile associated with the name and number providedAt this time, DriveTime will place the phone number included on the complaint on a do-not-call list for our automated dialer system As a good-will gesture, DriveTime has sent a $American Express Gift Card to the address provided We apologize for any confusion or inconvenience this matter may have causedShould you have any questions or concerns, please contact us by calling us at ***Sincerely, Justin MDriveTime Customer Relations Department Tell us why here

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***