DriveTime

Revdex.com Re: Complaint #***
* To Whom It May Concern: Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn January 4, 2016, our customer entered into a Simple Interest Retail Installment Contract
with DriveTime when she purchased a Ford FocusOur customer also opted to purchase a year/50,mile Vehicle Service Contract, administered by AeverexAttached you will find the Simple Interest Retail Installment Contract and Vehicle Service Contract for your referenceAll DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centersParts that fail inspection are replacedHowever, if a part is functioning at the time of inspection, there is no need to replace itPage one of the “Customer Delivery Checklist” under Important Reminder, states: “Our focus of the multi-point point inspection is primarily the safety and reliability of your vehicle…Please ensure you are comfortable with the condition of the vehicle prior to purchasing.” Additionally, on page one of the “Customer Delivery Checklist” under Maintenance Items, states: “…These maintenance items are subject to replacement only upon failure of the componentAfter sale, these routine maintenance items are the responsibility of the vehicle owner…” At the time of sale, our customer signed the “Customer Delivery Checklist.” Attached you will the Customer Delivery Checklist for your reviewIf our customers’ are not satisfied with the vehicle, DriveTime offers a Vehicle Return Program, which gives our customer the ability to return the vehicle to DriveTime and terminate his Simple Interest Retail Installment ContractTo participate in the vehicle return program, our customer must return the vehicle to the dealership within five calendar daysAttached is the Retail Purchase Agreement for your reviewContinued… (Full version provided to the Revdex.com)

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns.On April 30, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a Chrysler PacificaAttached you will find the
Simple Interest Retail Installment Contract for your reference. DriveTime has temporarily ceased credit reporting to all three major credit bureau agenciesThe cease is due to required system enhancements taking place in the manner DriveTime reports to the credit bureausWe originally anticipated these enhancements being completed no later than late February; however, there were some issues that arose that had to be addressed, pushing that timeframe out to AprilWe apologize for any confusion or inconvenience this may have causedWe understand the importance of building and maintaining a credit scoreWe also understand the importance of accurately reporting credit activity and that is why DriveTime has made the effort to complete these system enhancementsIf MrVaughan is applying for credit, we would be happy to provide a letter to the creditor letting them know we have temporarily ceased reporting and will provide an overview of his credit if so desired.We understand that our customer has two accounts with us and will be backdating both loans once the credit reporting fully resumesAt this time, *** has started uploading DriveTime accounts for the public to see againWe are unable to accommodate our customer’s request to expedite the process any faster than it is currently going or pay for credit report checking feesAs a goodwill gesture, DriveTime has credited our customer’s principal balance $DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, DriveTime Customer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to readdress our customer’s concernsWe understand the importance of building and maintaining a credit scoreWe also understand the importance of accurately reporting credit activity, and that is why DriveTime has made the effort to complete these system enhancementsWe originally anticipated our system enhancements for credit reporting would be completed no later than the end of February; however, there were some issues that arose that had to be addressed, pushing that timeframe out to AprilWe apologize for any confusion or inconvenience this may have causedSince it takes to days for the bureaus to reflect any updates, DriveTime is still unable to accommodate our customer’s requests for us to expedite the process of reinstating his credit reporting and pay for his credit report checking feesOn April 2, 2015, our customer was informed about the delays that occurred with respects to updating our system enhancementsDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, DriveTime Customer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsThe actions described in our customer's correspondence are not in keeping with DriveTime's set standards of service and supportDriveTime strives to make each customer’s experience
both rewarding and pleasant while ensuring that every customer is treated with the utmost respectOur loan servicing department is designed to work with our customer to make payment arrangements or offer assistance to resolve the past due amountWe have thoroughly investigated these specific concerns and have taken appropriate action to ensure DriveTime policies and procedures are followed by our loan-servicing departmentWe are unable to accommodate our customer’s request to change her frequency from bi-weekly to monthly as our customer’s account is days past due at $1,Accounts must be brought current prior to a frequency changeWe are able to accommodate our customer’s request to put a cease and desist on her accountOur customer will be contacted via email and letters onlyWe encourage our customer to contact our loan-servicing department to make necessary payment arrangementsAs a goodwill gesture, DriveTime has mailed a $American Express gift card to our customer’s address listed on fileDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, DriveTime Customer Relations

While we would like to assist our customer with any mechanical issues she may be experiencing, we would need a claim on file with Aeverex or documentation pertaining to diagnosed transmission issues from the OEM, both of which we have been unable to obtain at this timeWe encourage our customer to contact the OEM so any further transmission concerns with the vehicle can be addressed

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns.On May 13, 2014, our customer entered into a Simple Interest Retail Installment contract when he purchased a Dodge RamIncluded you will find the Simple Interest Retail
Installment contract for your reference.Our customer contacted us in July stating his title was lost and therefore could not register his vehicleWe submitted a request for a duplicate copy of title; typically, these requests can take to weeks.On August 19, 2014, we agreed to exchange our customer into a different vehicle due to amount of time it was taking for his title to arrive.On September 3, 2014, our customer contacted us and informed us he found the title to the vehicle; he stated the vehicle is now registered.As a goodwill gesture, DriveTime has credited our customer’s principal balance $25.00.DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,DriveTimeCustomer Relations

DriveTime strives to ensure each customer has a pleasant and rewarding experienceWe sincerely regret that our customer has been frustrated with our serviceDriveTime initially reviewed the claim for our customer’s non-covered repairs on October 3, Based on the time our customer has been in the vehicle and the nature of the repairs, we were unable to offer assistance above and beyond the terms of the VSC In an attempt to come to an amicable resolution, DriveTime agreed to pay for percent of the repair costs at an INRF as a goodwill gestureThis offer will remain good until October 30,

October 11, Revdex.com Phone: *** *** Fax: (602) 263-Re: Complaint #*** To Whom It May Concern: Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn July 15, 2016, our customer
entered into a Simple Interest Retail Installment Contract when he purchased a Nissan Altima from DriveTimeAttached you will find a copy of the Contract for your reviewThe Contract was subsequently assigned to DT Acceptance Corporation, now known as Bridgecrest Acceptance CorporationOn October 4, 2016, our customer contacted our dealership to report that she had been pulled over as the tags on her vehicle had been reported as stolenA DriveTime representative drove the correct tags to her locationOur customer visited our dealership to discuss the incident with our general manager, and to report that she felt as though she had been blamed for the incident when she initially called us to report itThe proximate cause of our customer’s incident is that the tags she received from our dealership were registered to another customerOur customer signed in the wrong place on the form, and received the wrong tagsAs the dealership Tell us why here

(Please see attached for full response) During the vehicle sale, our customer elected to purchase a 5-year / 50,000-mile Vehicle Service Contract (VSC), administered by AeverexThe terms of the VSC are outlined on page one of the document below the Vehicle Identification NumberThe VSC expires after five years (months) or after the vehicle is driven 50,additional miles above the purchase mileageAs our customer had driven 53,miles above the purchase mileage per her last conversation with Aeverex, her VSC has expired and all repairs became her responsibilityThe VSC, which is also attached to our initial response, is reattached for reference. DriveTime would like the opportunity to review to assist our customer with her out-of-pocket repair expensesAs our customer has stated she has paid $1,out-of-pocket for repairs, we encourage her to submit her receipts to us to review for possible assistance optionsIf the repairs are still needed, we encourage our customer to submit a complete estimate of the needed repairs for review

April 28, Lyndsey Mullens Revdex.com Ph###-###-#### Fax ###-###-#### Re: Complaint # *** Dear MsMullens, Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn May 24, 2014, our customer entered
into a Simple Interest Retail Installment Contract with DriveTime when he purchased a Dodge RamAttached you will find the Simple Interest Retail Installment for your referenceIn October, 2014, DriveTime temporarily ceased credit reporting to all three major credit bureau agenciesThe cease is due to required system enhancements, as well as to comply with the *** *** *** *** At this time, we have completed the necessary updates with *** and *** and they have begun uploading our customers’ account information for public viewingWe anticipate the enhancements with Transunion to be completed no later than the end of AprilReporting may not be immediately visible, but completed updates should reflect on our customer’s credit report within 30-daysWe apologize for any confusion or inconvenience this may have causedWe understand the importance of building and maintaining a credit scoreWe also understand the importance of accurately reporting credit activity and that is why DriveTime has made the effort to complete these system enhancementsOn April 25, 2015, we contacted our customer and came to an amicable resolutionDriveTime has offered to backdate our customer’s trade line to reflect the life of his loanAs a goodwill gesture, DriveTime has applied a $credit to our customer’s principal balanceDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, *** ** DriveTime Customer Relations

(Please see attached for full response)On February 16, 2017, our customer contacted DriveTime to advise she would like to accept the offer to place her into another vehicle and was currently on her way to the dealershipWe advised we would email the dealership the necessary approval and the call
was ended on amicable terms. We apologize for any frustration or inconvenience this matter may have causedAt this time, the current contract has been rescinded and our customer has been placed into a different vehicleAs a gesture of goodwill, we have applied a $principal balance credit to our customer’s new account. DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact our Customer Relations Department at (800) 965- 8043. Thank you, Jessica HCustomer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to readdress our customer’s concerns. On June 6, 2015, when we submitted our first response to the Revdex.com, we included a copy of our customer’s Simple Interest Retail Installment ContractAttached you will find another copy of this contract. On December and 2, 2014, our customer contacted Aeverex with concerns about a knocking noise while driving and air conditioner issuesAeverex referred our customer to an in-network repair facility to have the vehicle diagnosed.On December 3, 2014, an in-network repair facility called a claim into Aeverex for a suspension diagnosis, alignment, and HVAC diagnosisThe suspension diagnosis was approved in full under the terms of the DriveCare Limited Warranty; however, the alignment and HVAC diagnosis were not coveredAeverex made an exception to approve the alignment, but the HVAC diagnosis was not approved.On April 29, 2015, our customer contacted Aeverex and advised she was still having the same issues with an odor coming from the air conditioner from the first days of the loanAeverex advised our customer that there was no coverage for odor in the vehicle under the terms of the DriveCare Limited Warranty.On May 1, 2015, our customer contacted DriveTime stating there was a ventilation issue with the vehicle that was making her sickOur customer stated she did not have the funds to get the vehicle fixed and was considering voluntarily surrendering the vehicle.On May 7, 2015, our customer contacted DriveTime and advised she would be voluntarily surrendering the vehicle the next day due to the ventilation issues with the vehicleWe advised our customer to send us documentation of the issues with the vehicle so we could review options to assist.On May 18, 2015, our customer contacted DriveTime and advised she would be returning the vehicle because it had no heat or air conditioning, and she no longer wanted itWe advised our customer of the process for voluntary surrender and the ramifications a voluntary repossession would have on her creditLater that day, our customer returned the vehicle to the DriveTime dealership where she purchased.Without any new information, DriveTime is still unable to accommodate our customer’s request to be reimbursed all the funds she has paid into the loanAs an alternative form of assistance, should our customer be willing to enter into a Full Settlement and Release of Claims with DriveTime, we are willing to waive the deficiency balance on her account and delete her trade line from her credit reportingThis settlement offer will stand until July 5, 2015.On June 13, 2015, we contacted our customer and presented her with the settlement offer listed aboveOur customer stated she would not accept the settlement offer and would be retaining an attorney to pursue her desired resolution furtherAt this time, no letter of representation has been received for our customer. DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, *** **DriveTime Customer Relations

that is all well and good accept *** *** does not work well with your customers and the employees at drivetime laugh at you when the warranty leaves customers strained on the side of a major highway with there young children for hoursI am not happy by what transpired and the fact that you
need a lawyer just to get the records of what has been replaced by drivetime so that you know how long again each and every part was replaced or inspectedI feel like drivetime is hiding things from there customers being a drivetime customer myself and trying to sell customers lemons which is bad for business and then when they make a mistake force there customer into another car for a higher price and refuse to match the price of the car that they tried to sell them that was unsellable this is not good for businessI want this handled

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Unfortunately the only resolution to this matter is for DriveTime to stand by their employee's statement that the vehicle HAD been resprayed, (a fact that had been withheld from and was not noted on the pre-delivery checklist that we signed) and pay for the work they had done to be completed properlyThis amount, as per the estimate is significantly less than the cost of a replacement vehicle and/or the legal costs of defending their position if we have to take this matter before the courtWe will also seek our legal costs and the costs of our expert witnesses in addition to the cost of a rental car for the period we are without a vehicle.This is a MAJOR paintwork issue that was brought to our attention by the body shop who we received a quotation for the MINOR paintwork issues which we accepted and which DriveTime reduced the loan APR for in order that we did not walk away from the purchaseI am not a paintwork expert and as such could not be expected to have detected this defect when we viewed the carLikewise I would not know what to look for with regards to accident damage and the markers that the previous body shop/painters usedThese marks have been pointed out to me and photographs of the same will be provided by the expert witness in court if required,The ** *** *** is very clear in this matter and given my previous legal background I have no doubt that any court will rule in our favor.DriveTime are attempting to belittle a MAJOR defect with the vehicle that they knowingly withheld from us during the sale and are now trying to hide behind the small print to avoid their legal dutyThe amount of the work needed to rectify the issue is clearly detailed in the estimate and shows the extent of the defect.The body shop were happy to be contacted should this be necessary.In addition DriveTime have failed to apply the credit to our account for the cancelled warranty programIF this matter is also not resolved a separate complaint will be filed with yourselves.This car is the first vehicle that we have brought as a married couple and my wife's first car purchase, as such we do not wish to return the vehicle as we have also invested money in 'making it ours' with various accessories and security devices.Just for clarification we FORMALLY REJECT DRIVETIME'S OFFER OF RESOLUTION as being unsatisfactory in resolving the complaint
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They are giving you lies I gave them all my contact information and I also e-mailed them with all the problems They told me they could not respond to e-mails even though they have been sending them to me If this shows up on my credit I am going to put a lawsuit against them for more than we owe Someone needs to help me or I am going to my attorney
Regards,
*** ***

Dear Ms***,Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customers’ concernsOn October 6, 2014, our customers entered into a Closed End Motor Vehicle Lease with DriveTime, when they leased a Honda CivicIncluded you will find the
Closed End Motor Vehicle Lease for your referenceAt the time of lease, our customers agreed to make periodic payments of $beginning October 11, 2014, followed by periodic payments of $due every other SaturdayOn October 14, 2014, our customer’s account was credited $to the lease payment and $to the side note payment as a per diem while her vehicle was in the repair facilityAt this time, the account was past due three daysOn October 21, 2014, our customer called in regards to the DriveTime not having the proper "lease number" to lease the vehicle legallyOur customer stated this issue had also preventing her from receiving the vehicle’s tagsOur customer was informed that DriveTime does not have a LR number because we pay the taxes for the vehicle upfrontWe also informed our customer that if she was having issues at the DMV, our dealership could call and walk the DMV through the registration processAt this time, the account was ten days past due and pending repossessionOn October 23, 2014, we sent our customer a Right To Cure letter to inform her of the past due amount and that the vehicle is eligible for repossession if the account is not brought current by November On November 14, 2014, the vehicle was recovered due to non-paymentOur customer was advised of the repossession fees and past due amount needed in order to redeem the vehiclePlease refer to page of the Cancel Anytime Lease, section 11, "Default, Repossession, and Other Remedies": "The following are events of default: (a) you fail to pay any periodic payment when due or any other amount you owe under this Lease when we ask you for it… If you are in default, after waiting any time the law requires, we may do any of the following:… (e)) Take (repossess) the Vehicle wherever we find it and enter any property where the Vehicle may be to do so…" On November 15, 2014, our customer advised us that her bank statement is showing the payment processed and we still repossessed the vehicleWe advised our customer, the system is showing the payment came back due to an invalid routing numberA running bank statement was requested from our customer to further researchOn November 19, 2014, our customer inquired about the screen shot of the bank statement she sent inWe advised the screenshot was not a running bank statement so it was not sufficientWe advised that a running bank statement is needed to validate that the payment properlyOn November 25, 2014, we reached out to our customer to address her *** *** *** complaintWe advised our customer that in order for us to assist any further, we would need a running bank statementOur customer informed us that her attorney counseled her not to provide financial information to that extent and that she should not talk to us until everything is sorted outWe advised we would need a letter of representation to talk to the attorney going forwardWithout a running bank statement, we were unable research the issue furtherBased on the payment processing system, the payments in question did not processThe account became past due and was repossessedAt this time, we are unable to assist with our customer’s request to return the vehicle to them free of any paymentsAs a goodwill gesture, DriveTime has mailed a $American Express gift cardDriveTime thanks the *** *** *** for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, DriveTime Customer Relations

August 14,
*** *** Revdex.com Ph(602) 212-Fax (602) 263-Re: Complaint # *** Dear Ms*** Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn April 13, 2015, our customer entered
into a Simple Interest Retail Installment Contract with DriveTime when he purchased a Dodge AvengerAttached you will find the Simple Interest Retail Installment Contract for your referenceAt the time of sale, our customer agreed to make semi-monthly payments of $and final payment of $230.50, beginning May 1, Our customer set up his automatic draft payments to be pulled from his account on the 2nd and 17th of each month, beginning on May 2, On July 19, 2015, our customer logged onto MyDriveTime.com and resubmitted his automatic draft payments to be pulled out of a different bank account numberWhen our customer re-enrolled with a different bank account number, he also set up the automatic draft payments to be pulled on the 1st and 16th of each monthOn July 29, 2015, our customer contacted us to set up his automatic draft payments to be pulled on the 2nd and 17th of each monthWe informed our customer the customer service department was experiencing high call volume and encouraged our customer to call back the next day to receive assistance in a timelier mannerAt this time, our customer has not attempted to contact DriveTimeOn August 13, 2015, we spoke to our customer and informed him he has an upcoming payment due on August 16, We offered to cancel his automatic draft payments, so we may reenroll with his new account and his preferred datesOur customer informed us he would contact us back after his next payment drafts to set up the correct datesAt this time, we are unable to accommodate our customer’s request to credit his account one month’s paymentsAs a goodwill gesture, DriveTime has applied a $to our customer’s principal balanceDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at 800-965-Sincerely, Jacelynn SDriveTime Customer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns.On October 23, 2014, our customer entered into a Simple Interest Retail Installment Contract when she purchased a Chevrolet EquinoxOur customer also opted to purchase the
year/month Limited Warranty administered by AeverexIncluded you will find the Simple Interest Retail Installment Contract and Limited Warranty for your referenceOn November 22, 2014, a repair facility called into Aeverex to approve paying for the diagnostic fee within the first 30/1,mile warrantyHowever, our customer was responsible for the diagnostic fee due to vehicle being driven 1,milesThe repair facility did not call back with details of the claimOn December 4, 2014, our customer contacted DriveTime regarding the overheating issues with her vehicle and the fees associated with getting the vehicle diagnosedWe advised our customer we would research into what options we can provide to assist herOn December 9, 2014, our customer contacted DriveTime and received a waiver of the diagnostic fee as an exceptionIn addition, to assist with the out of pocket costs of repairs, we also processed a payment defermentOn December 12, 2014, our customer contacted DriveTime and was advised of the steps needed to address the reoccurring overheating issues she was experiencingWe advised that the vehicle needed to go back to the repair facility before we could address the issueWe advised our customer of the rental reimbursement process as well as what DriveTime looks for when we consider taking a customer out of a vehicleOn December 13, 2014, the repair facility called in a claim for a head gasket replacement to correct the overheating issueAeverex approved the needed repair components associated as well as approved five days of reimbursement for a rental vehicleOn December 30, 2014, our customer contacted DriveTime in regards to the length of time it is taking to fix the vehicleDue to the repeated overheating issues, DriveTime made the exception to provide four days of direct bill rentalOur customer stated she was upset that she paid over $more than what Aeverex will reimburse her forWe advised our customer to send in her rental receipts and we can review for a possible reimbursement creditOn January 6, 2015, our customer called into Aeverex stating that she was experiencing overheating issues once again and has taken the vehicle back to the repair facilityOn January 9, 2015, our customer contacted DriveTime requesting rental assistanceA two-day direct bill rental was granted as an exceptionA repair claim was called into Aeverex during this time and was fully approvedOn January 12, 2015, our customer contacted DriveTime and advised that the repair is now complete and she was going to pick up the vehicle but was hesitantWe advised our customer that if she runs into any other overheating issues to contact us directly and we would look into other options for herOn January 16, 2014, we reached out to our customer to address her *** *** *** complaint and discussed the repair history with an authorized third partyWe also advised that the credit of $for the excess rental reimbursement has posted to the accountWe confirmed that our customer is in possession of the vehicle and is currently not having any mechanical issuesHowever, if any mechanical issues arise in the upcoming months, please reach out to us to review other optionsDriveTime thanks the *** *** *** for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, DriveTime Customer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to re-address our customer’s concerns At the time of purchase, our customer agreed to make bi-weekly payments of $and final payment of $203.51, beginning July 12, Since our customer makes payments on a bi-weekly frequency there are two months that our customer will make three paymentsOn July 23, 2014, our customer contacted DriveTime and informed us she would like to process a due date change on her accountDue date changes can only be processed one time for the life of the loanOn July 28, 2014, our customer contacted DriveTime and inquired about her due date changeWe informed our customer the due date change was in processOur customer informed us she would make her next payment on August 2, On August 2, 2014, the due date change was processed on our customer’s accountBecause of this due date change, during the month of August our customer was responsible for three bi-weekly payments for a total of $dueThroughout August of 2014, our customer paid $toward her accountBetween the months of August and December 2014, our customer accrued a delinquent amount of $and a $late fee on her accountFor the month of January 2015, our customer was responsible for three bi-weekly payments for a total amount of $Our customer paid a total of $towards her account this monthAt this time, our customer’s account has accrued a delinquent balance of $at days past dueThis balance includes the two $late fees that were assessedOur customer is responsible for payment of the past due balance owed on the accountIn order to avoid negative impacts on her credit, we encourage our customer to resolve the past due balanceAt this time, DriveTime is offering our customer a three (3) payment deferment on her account, to assist with her past due balanceIf our customer would like to accept, she will need to contact the Customer Relations Department at ###-###-####, to proceedDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, *** ** DriveTime Customer Relations

September 24, 2015
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*** *** * *** To Whom It May Concern: Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our potential customer’s concerns
On July 8, 2015, our potential customer entered into a layaway agreement with DriveTime allowing him to place a $deposit towards a vehicleOur potential customer did not have the correct paperwork to complete his purchase at the time; he arranged to return to the dealership at a later date. On June 18, 2015, DriveTime attempted to contact our potential customer to follow up with him in regards to his layawayOne of our potential customer’s family members informed us the customer has experienced a medical emergency. On June 24, 2015, DriveTime left a voicemail for our potential customer informing him the Layaway agreement timeframe had expiredWe advised him on the voice mail a refund check would be waiting for him at the dealership From June 29, 2015, through August 10, 2015, we attempted to contact our customer multiple time to advise him of his pending refund On September 17, 2015, we contacted our potential customer to address his concernsWe advised him his refund check had been waiting for him at the dealershipWe offered our potential customer the option to ether retrieve the check personally, or we could have the check mailed to his current addressOur customer advised he would return to the dealership and retrieve the check himselfOur customer was pleased with the resolution and advised he considered this matter resolved DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at *** Sincerely, *** ** DriveTime Customer Relations