DriveTime

Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On November 2, 2013, our customer entered into a retail installment contract when she purchased a 2010 Nissan Sentra. She agreed to make 49 monthly...

payments of $459.72 and one final payment of $459.57, with the first payment beginning on December 2, 2013. The vehicle came with a 3 year/36,000 mile limited warranty. The retail installment contract and limited warranty agreement are attached for your reference. On December 2, we did not receive our customer’s first payment. We attempted to contact our customer to setup payment arrangements, but were unsuccessful. On December 9, our customer contacted us stating she had to pay $200 for new tires and wanted to make her payment on December 29. We advised her we were unable to accept a payment arrangement so early into the loan and at 10 days past due, her account would be reviewed for possible recovery. At this time, the account was 7 days past due. On December 12, our customer contacted us to request more time to make her payment. As a goodwill gesture, DriveTime approved a payment arrangement for December 16 for a full payment of $459.72. No payment was made. On December 20, we recovered our collateral. Our customer was 38 days into the loan and was 18 days past due. Our customer made a $2,600 down payment to purchase the vehicle. DriveTime offers a refund $600 of our customer’s down payment. As a goodwill gesture, DriveTime has mailed a $25.00 [redacted] gift card to our customer. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at 800-965-8043. Sincerely, [redacted]. DriveTime Customer Relations

December 14, 2015RevDex.comPh.

(602) 264-5299Fax

(602) 263-0997  Re:

Complaint #[redacted]To Whom It

May Concern, Thank you for bringing

this matter to our attention. We appreciate the opportunity to address our

customer’s...

concerns.On August 28, 2015, our customer

entered into a Simple Interest Retail Installment Contract with DriveTime when

he purchased a 2012 Chevrolet Cruze. Attached you will find the Simple Interest

Retail for your reference. On November 18, 2015, our

customer contacted DriveTime to advise us they had not received their tags and

plates. Our customer was advised that we were reaching out to our 3rd party titling agency to determine the issue. Our customer further advised us

that they had purchased a 30-day temporary extension and that it would expire

on November 19, 2015.On November 20, 2015, we advised

our customer that due to changes with the Colorado DMV we would need a new

Power of Attorney filled out to complete the registration. Our customer was

also advised that we would send a $25 gift card as a goodwill gesture due to

the inconvenience.On December 2, 2015, our

customer contacted DriveTime to advise that they had sent the required documentation

to our dealership in Lakeland, CO.  Our

customer was advised that we expected that the DMV would have everything they

required by December 7 or 8, and that we would be sending a second $25 gift

card.On December 9, 2015, after

further delays regarding our customer’s registration, DriveTime offered to

remove our customer from the 2012 Chevrolet Cruze and place the customer in a

new vehicle. Our customer accepted this offer.On December 10, 2015, our

customer was placed into a 2013 Dodge Avenger. Our customer’s previous down

payment and one payment made towards their previous account were transferred to

the new account.DriveTime

thanks the Revdex.com for their ongoing support. Should you have

any questions or concerns, please contact us by calling us at 800-965-8043. Sincerely, Jeremy N.DriveTime

Customer Relations

July 30, 2014 [redacted] Revdex.com Ph. [redacted] Fax [redacted] Re: Complaint # [redacted] Dear [redacted], Thank you for bringing this matter to our attention. We appreciate the...

opportunity to address our customer’s concerns. On May 24, 2014, our customer entered into a Simple Interest Retail Installment Contract when she purchased a 2008 [redacted]. Included you will find The Simple Interest Retail Installment Contract for your reference. On July 22, 2014, we contacted our customer and came to an amicable resolution. At this time, DriveTime has agreed to exchange our customer into a new vehicle. On July 25, 2014, our customer completed the exchange into another vehicle. As a goodwill gesture, DriveTime has applied a $25 credit to our customer’s principal balance. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at 800-965-8043. Sincerely, [redacted] DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.

DriveTime’s approval process is subject to verification of employment. DriveTime has made attempts to contact our customer’s place of employment in an attempt to verify information. Per our customer’s request, DriveTime has ceased communication to our customer’s place of employment.

DriveTime’s loan advisors utilize a myriad of resources when attempting to assist our customers with bringing their account current. The purpose of keeping in contact with our customers who have become delinquent, is to prevent them from accruing additional interest, accruing late fees, and the recovery of the vehicle. DriveTime follows the parameters set forth by the [redacted] regarding when and how frequent such calls can be made. Per the account details, DriveTime has not attempted to contact our customer outside of the designated time frame parameter.

DriveTime does not typically send email correspondence to our customers other than to inform that we cannot discuss account information via email. We advised our customer of this communication policy and requested he contact our Customer Relations department in order to assist.

Per our customer’s request, we have put a full cease and desist on our customer’s account allowing for letters and emails only. Although all collection activity via telephone will permanently cease for the duration of the Contract, our customer is still responsible for any remaining payments over the duration of the Contract. Please refer to the Simple Interest Retail Installment Contract for additional consequences related to non-payment, up to and including repossession of vehicle.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

Thank you,

DriveTime

Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.If this company doesn't feel like this car was sold to me with bad rotors that were already wearing out, then why offer anything at all? To say that I drove the car 9900 miles is absurd because I have owned several cars and rotors and brakes don't usually get replaced every 10k miles. When I initially contacted them about the brakes that wasn't the mileage and how would customer relations know the mileage when only Averex asks the mileage on the car when you call in, not drive time customer service or customer relations. I did some research on these cars and pretty much every forum online about a Dodge Journey references complaints about the brake system failing even on brand new cars.  Also, customer relations left me a voice mail about the decision made after they made me contact a shop 150 miles away for the diagnostic (which was already done on Saturday) and after [redacted] refused to send a diagnostic because drive time coincidentally terminated their contract with them after I filed this complaint with Revdex.com. Drive Time didn't mention anything about $50 toward a diagnostic test because they knew the diagnostic test was completed, but they did offer to defer one $220 payment after I submit a receipt proving I have already had the work done and paid out of pocket and $312 was the lowest estimate I got. Four other mechanics in the city I reside quoted me from $370 to $475. Am I being forced to drive another 150 miles to pay $312? This is ludacris. But none of what customer relations offered me was mentioned in their response and if they are right or don't feel liable in any way, why offer anything? What I was offered was an insult and this morning around 645am something popped under my front driver side wheel and the brakes continously getting worse. By the time I'm able to get to Champion in Columbia SC, I may not have brakes at all. I could've at least been offered a loaner car while mine is not working properly because the problem is only getting worse. I am not satisfied.Regards,[redacted]

Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On February 26, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2008 Dodge...

Avenger. Our customer also opted into purchasing a 36 month/36,000 mile Vehicle Service Contract, administered by Aeverex. Attached is the Simple Interest Retail Installment Contract and the Vehicle Service Contract for your reference.  On April 20, 2015, our customer contacted [redacted] and reported electrical concerns for her vehicle. [redacted] informed our customer that electrical repairs are not covered under the Vehicle Service Contract. Please refer to page three of the Vehicle Service Contract, under section labeled Exclusion- What This Vehicle Service Contract Does Not Cover: "All parts not specifically listed as Covered Parts are not covered under this Contract..." On May 18, 2015, we contacted our customer and encouraged her to take her vehicle to a repair facility for an updated diagnostic test. We informed our customer we have submitted a request to [redacted] to accept a claim for non-covered components under the Vehicle Service Contract, so that we may review for possible assistance. We apologize for any confusion or inconvenience this matter may have caused. As a goodwill gesture, DriveTime has applied a $25.00 credit to our customer’s principal balance.  DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at 800-965-8043. Sincerely, [redacted]. DriveTime Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.

On November 11, 2014, we came to an amicable resolution with our customer. As a courtesy, we have agreed to cover the fuel filter, seatbelt retractor, and spark plugs. Our customer understands she is responsible for the air filter and oil change.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]- [redacted].

Sincerely,

DriveTime

Customer Relations

December 31, 2015

text-align: justify;">
Revdex.com
Ph. (602) 212-2232
Fax (602) 263-0997 

Re: Complaint #[redacted]

To Whom It May Concern:

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On November 6, 2015, our customer entered into a Closed End Motor Vehicle Lease with DriveTime when he leased a 2007 Chrysler Sebring. The vehicle came with a Vehicle Service Contract for the life of the lease, administered by [redacted]. Attached you will find the Closed End Motor Vehicle Lease and Vehicle Service Contract for your reference.
On November 11, 2015, our customer contacted [redacted] and stated concerns with the vehicle making a noise while turning. [redacted] advised our customer to take the vehicle into an in-network repair facility for diagnostic.
On that same day, our in-network repair facility filed a claim with [redacted] for the repairs of steering pump, steering fluid, both front tires, wheel lip, evaporator core, and A/C recharge. [redacted] advised our in-network repair facility that the repair of the evaporator core and A/C recharge were covered under warranty with a repair facility who had previously addressed that concern. They also advised that all other repairs listed were covered under the terms of the Vehicle Service Contract.
On November 12, 2015, [redacted] contacted the secondary repair facility and made arrangements with them to pick up the vehicle and address the repairs that were previously completed at their shop. The advised [redacted] that they would cover the evaporator core and A/C recharge repairs under their warranty.
Continued…

(Full version provided to the Revdex.com)

November 4, 2015
Cheyenne Plutchak
Revdex.com
Ph. (602) 264-5299
Fax (602) 263-0997
Re: Complaint [redacted]
Dear Ms. Plutchak,
Thank you for bringing this matter...

to our attention. We appreciate the opportunity to address our customer’s concerns. On February 7, 2012, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2004 Ford Freestar. At the time of sale, our customers agreed to make 54 monthly payments of $398.88 and 1 final payment of $398.69, beginning March 17, 2012. Attached you will find the Simple Interest Retail Installment Contract for your reference.
When customers’ accounts fall past due, their vehicles become contractually eligible for repossession. Please refer to the section on page 3 of the Simple Interest Retail Installment Contract labeled "Default":
"You will be in default if any one of the following occurs…
1. You fail to make any payment due under this Contract, including any down payment, in full when such payment is due….
If you are in default…we may take back (repossess) the Vehicle."
In addition, it states:
"If we take back (repossess) the vehicle, we may also take items of personal property found in the Vehicle when we take back the Vehicle and hold them for you. If you do not claim them within the time required by law, we will dispose of them in a commercially reasonable manner."
On October 15, 2015, a third party recovery agency recovered our customer’s vehicle due to payment default. At the time of recovery, our customer’s account had accrued a past due balance of $1,618.36. The agent who recovered the vehicle obtained the keys from our customer and allowed him the opportunity to search the vehicle to gather his personal belongings.
On October 16, 2015, our customer contacted DriveTime corporate offices to discuss options for redeeming the vehicle. We informed our customer that in order to redeem, he would be responsible for paying the past due balance of $1,618.36 and the $300 recovery fee. We advised our customer that if he was unable to pay the full amount to redeem, we could place a 7 day hold on the account if he paid $50 of what was owed.
On October 21, 2015, our customer contacted DriveTime’s corporate offices regarding medical items left in the vehicle. We informed our customer to make an appointment to pick up any personal belongings from the recovery agency.
On October 26, 2015, the vehicle was transported from the recovery agency to auction. On page 3 of the Simple Interest Retail Installment contract, under "Default," it states:
"If we take back the Vehicle, we will sell it unless you exercise any right to cure or redeem the Vehicle that you may have under state law."
On October 28, 2015, DriveTime contacted the recovery agency to obtain additional information. The agent who recovered the vehicle informed us that no personal items were found after the vehicle was recovered from our customer.
We have made several unsuccessful attempts to contact our customer to discuss this matter. On November 2, 2015, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform our customer of our attempts to reach out to him. We encourage our customer to contact our Customer Relations Department at 800-965-8043, to better address his concerns. If we do not receive contact from our customer by November 13, 2015, normal account processing will resume.
As a goodwill gesture, DriveTime has mailed a $25 [redacted] gift card to our customer’s address.
DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at 800-965-8043.
Sincerely,

DriveTime Customer Relations

May 15, 2014 Lyndsey Mullens Revdex.com Ph. ###-###-#### Fax ###-###-#### Re: Complaint # [redacted] Dear Ms. Mullens, Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns....

On April 30, 2014, our customer entered into a Cancel Anytime Lease with DriveTime, when he leased a 2006 PONTIAC GRAND PRIX. The vehicle came with a limited warranty, administered by [redacted]. Included you will find the Cancel Anytime Lease contract and the limited warranty agreement for your reference. On May 14, 2014, we reached out to our customer regarding his Revdex.com complaint. Our customer advised DriveTime the repair facility recommended additional repairs, which were denied under the warranty. We explained to our customer the warranty is designed to address failures or items below national safety standards. We explained to our customer recommended repairs do not fall into either of these categories. We explained to our customer [redacted] is a third party vendor and DriveTime cannot require them to alter their contract. Advised our customer if he has concerns with repairs being denied, he needs to contact the warranty administrator. We explained to our customer he has the right to return his vehicle at any time, as it is a Cancel Anytime Lease. We are unable to accommodate our customer’s request to perform the non-warranty covered repairs. We encourage our customer to follow the warranty process. As a goodwill gesture, DriveTime has applied a $25.00 credit to our customer’s account. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address the authorized third party’s concerns. Since our last correspondence with the Revdex.com, the vehicle has been taken to a Volkswagen Dealership and a claim has been filed with the DriveTime Claims Department. The Volkswagen Service Center has recommended a fuel pump replacement. The fuel pump replacement is a covered repair under the limited warranty. Page 2, section label "warranty co-payment" of the DriveCare Limited warranty, states: "…Year 3 (day 731-1095) $250 per warranty repair visit…" Our customers are required to pay a $250 copay on any warranty-covered component(s) in the third year of their warranty. Please see the DriveCare Limited warranty agreement for your review. On March 19, 2014, our customer contacted us and we have reached an amicable resolution. DriveTime has agreed to waive $150 of our customer’s copay. Our customer will be required to pay $100 of her copay for repairs. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted] DriveTime Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I want the business to perform this action as soon as possible and, if it does, will consider this complaint resolved.

Regards,

[redacted]

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers’ concerns.

On March 23, 2012, our customers entered into a Simple Interest Retail Installment Contract when they purchased a 2008 Dodge Charger. The...

vehicle came with a 3 year/36,000 mile limited warranty. Included you will find the Simple Interest Retail Installment Contract and the limited warranty for your reference.

We have attempted to contact our customers to discuss their concerns, but have been unsuccessful. On September 19, 2014, we sent a letter via certified mail to our customers’ address on file. The purpose of this letter is to inform our customers of our attempts to reach out to them. We encourage our customers to contact our Customer Relations department at [redacted], to discuss their concerns.

At this time, we are unable to accommodate our customers’ request to return the vehicle without any negative effects to their credit and refund their down payment. However, we are able to review the current issues with the vehicle for assistance.

As a goodwill gesture, DriveTime has credited our customer’s principal balance $25.00.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]- [redacted].

Sincerely,

DriveTime

Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I've written to you before about this matter,the ref# was [redacted]. I'm writing again because I still have multiple issues with my car and it is still under a year old. I'm beyond frustrated because not only is my car WAY over priced so I can't even trade it in to a reputable company but drive time themselves told me they won't trade with me if I owe more than $4500. I'm currently paying $420 a month without fail and all I want is a vehicle that works for that amount of money. It is a constant battle with this car and I'm tired of going out of pocket for repairs. I feel that a proper inpection could not have possibly been done. They sold me a lemon and they're giving me the run around any time I need something done. My fear is after next month (when its been a year) I will not even get any help from them. This company is the worse.I want a car that works. I understand I'm obligated to continue paying the loan but if im going to pay$14000 I want the car to work

Regards,

May 8, 2015 [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On April 23, 2015, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime when he leased a 2006 Chrysler Pacifica. All lease vehicles come with a Life of Lease Limited Warranty, administered by [redacted]. Included you will find the Closed End Motor Vehicle Lease Contract and the Life of Lease Limited Warranty Contract for your reference. All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centers. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, it is not replaced. At the time of lease, our customer signed and dated the Vehicle Delivery Checklist. Page one of the Vehicle Delivery Checklist under Important Reminder, states: "Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle…Please insure you are comfortable with the condition of the vehicle prior to leasing." Attached you will find the Vehicle Delivery Checklist for your review. On April 25, 2015, a repair facility filed a claim with [redacted] regarding engine noise. The repair facility advised that the vehicle was running well with no indicated failures. At the time of purchase, our customer signed and reviewed the Driver’s Seat Limited Warranty. On page two, under subtitle Drivers Seat 30 Day/1,500 Mile Limited Warranty, it specifies engine noise as a non-covered condition. On May 4, 2015, DriveTime reached out to our customer regarding his repair concerns. We advised him to take his vehicle to a different repair facility for a second opinion. Once the repair facility files a claim with [redacted], we can determine if the repairs are covered by the Limited Warranty. If any components are not covered, we can then review for possible assistance. As a goodwill gesture, DriveTime has applied a $25.00 credit to our customer’s account. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]. Sincerely, [redacted] DriveTime Customer Relations

none of what the company drivetime is stating is true at all my insurance company in fact sent them a copy of the declarations page as well as the policy to the email and to the fax the drivetime company provided secondly the vehicle was never held because of lack of accurate declaration page on my part of my insurance part it was held because I had to come up with the repo and lot fees to get the vehicle out which I had to borrow from my boss in the form of an advance which he will take out of my check weekly and not give me a Christmas bonus to pay for this advance with the impending holidays and having three children I hope you know how hard this is on a person it is very hard Snd extremely difficult as you can imagine to carry that financial burden this company drivetime has screwed me out of this money knowing all the time that I had insurance it was a known fact and that is what kills me thirdly the person from drivetime that answered my call said the reason my car was repossessed was because of the insurance issue and this is the second or third time I've made payments to drivetime and if I don't personally call them and give them the receipt number the payment I'd not always credited yo my account showing I am behind when I've actually paid this happened to me the first time they illegally repo my vehicle but I just let that one go Snd didn't press the issue bug his time it's to close to Christmas I can't afford to be out this kind of money sorry I demand action I demand my money back it's the right thing I paid my payments and I had insurance it's not tight yo do what drivetime is doing yo me

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On March 11, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2010 Dodge Avenger. Attached you will find...

the Simple Interest Retail Installment Contract for your reference. When our customers’ accounts fall past due, we make daily attempts to contact them to discuss their account. Since April 22, 2015, the date our customer’s account fell past due, DriveTime has placed calls out to our customers no more than once per day to each number on file. As our customer has three phone numbers on file with us, a total of three phone calls were made to our customer on a daily basis. The actions described in our customer’s correspondence are clearly not in keeping with DriveTime's set standards of service and support. DriveTime strives to make each customer’s experience both rewarding and pleasant, while ensuring that every customer is treated with the utmost respect. Our collections department is designed to work with the customer, as well as collect delinquent payments.During the first months of the loan, it is very important to build payment history. Therefore, during this time, we are unable to make future payment arrangements on the account, as it is essential that our customers make payments on time. Should our customers’ accounts fall past due during this period, their vehicles are contractually eligible for recovery. Per our customer’s request, we have placed a “cease-and-desist” on his account that will allow only written outbound communication with him via email and letters. On April 27, 2015, we sent an email and a letter to our customer in an effort to make contact with him and address his concerns. We encourage him to contact DriveTime at ###-###-####.As a goodwill gesture, DriveTime has credited $25.00 to our customer’s principal balance.DriveTime thanks the Revdex.com for their continued support. If you have any questions, please contact us at ###-###-####. Sincerely,[redacted]DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address these concerns.

At this time, we are unable to accommodate our customer’s request to release her from the vehicle contract and refund the money put into the loan.

On September 10, 2014, there was an inspector sent out to address the rust concern on the vehicle to see if it was a safety issue.

The inspector found the following:

- All four of the brake calipers and bolts were rusted.

- The front rotors were rusted and the back rotors were rusted to the hub bearing.

- The control arms on the rear suspension were rusted.

- Indicated it looks like there are new brake lines under the vehicle.

The inspector’s opinion for the cause of damage:

- Rusted calipers and rotors

Due to these findings and our customer being in the first 30 days of her loan, [redacted], the vehicle service provider, made an exception to cover the repairs affected by the rust. The repairs included the front rotors, back rotors, and all four brake pads.

On September 16, 2014, the repair facility that completed the work above, called into [redacted] stating the trim on the column was loose. The repair facility tightened it at no cost.

Our customer is stating there was prior water damage to the vehicle, causing the rust issue. We provided our customer with the [redacted] that was clear of any water damage.

In addition, page two (2) of the Buyers Guide document, which our customer signed at the time of purchase provides a list of some major defects that may occur in used motor vehicles, under section "Frame & Body" it states:

"…Frame-cracks, corrective welds, or rusted through."

If any further issues come up with the vehicle, we encourage our customer to contact [redacted] to file a claim.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]- [redacted]. 

Sincerely,

DriveTime

Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to readdress our customer’s concerns.  On November 17, 2014, DriveTime attempted to contact our customer’s listed telephone number. A third party answered the call, stated it was a wrong number and requested that no further contact be made. According to the Telephone Consumer Protection Act ("TCPA"), if any party requests no further contact be made to a listed telephone number, we are required to cease future communication attempts to that number. In order to remove said telephone number from the "Do Not Call List", the consumer would have to contact DriveTime with authorization to resume future communication to that telephone number. At this time, we are not able to contact our customer at the number provided. We encourage our customer to contact the Customer Relations Department at ###-###-#### to discuss his concerns. If our customer would like to reinstate his vehicle and loan with DriveTime, he will need to pay $1,800.00 by May 8, 2015. Our customer would be responsible to pick up the vehicle directly from the auction. If our customer does not wish to reinstate the vehicle by May 8, 2015, the vehicle will be sold at auction. Please refer to page two of the "Redemption and Reinstatement Form" section labeled "Notice of Sale": "…If the vehicle is sold, the sale proceeds will be applied first to the payment of the expenses of retaking, repairing, preparing for sale, and storing of the vehicle and other repossession and collection costs…If we get less money than you owe, you still owe us the difference…" DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted] DriveTime Customer Relations