DriveTime

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concernsOn May 5, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2011 Chevrolet Equinox. At the time of sale our...

customer purchased a 5 year/50,000 mile Vehicle Service Contract (VSC), administered by Aeverex. Attached you will find the Simple Interest Retail Installment Contract and Vehicle Service Contract for your reference.At the time of purchase our customer signed and reviewed the attached Customer Delivery Checklist. Page one of the Customer Delivery Checklist under Important Reminder, states:"Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle…Please insure you are comfortable with the condition of the vehicle prior to purchasing."Additionally, on page one of the "Customer Delivery Checklist" under Maintenance Items, states:"…These maintenance items are subject to replacement only upon failure of the component..."At the time of sale our customer signed and reviewed the included Retail Purchase Agreement. On page one, under subsection Vehicle Return Program, it states:"You will give me the ability to return the Vehicle to DriveTime and rescind this Retail Purchase Agreement so long as I return the Vehicle: 1) To the DriveTime dealership where I purchased it within five calendar days (excluding the date of purchase, Sundays, and days DriveTime is closed for holidays), no later than the close of business on the fifth calendar day."On May 5, 2015, a Goodyear initiated a repair claim with Aeverex. After performing a diagnosis, the repair facility reported repairs needed for rotor resurfacing. Aeverex approved the cost of the diagnosis and the repair for the rotors at a total of $325.95.On May 22, 2015, our customer contacted DriveTime’s Customer Relations Department to discuss her mechanical concerns. Our customer inquired about returning her vehicle. We informed her that would not be an option at this time. We encouraged our customer to take the vehicle to a repair facility to be diagnosed. Once a claim is filed with Aeverex, we could then determine if the repairs are covered by the Vehicle Service Contract and review non-covered components for possible assistance.On May 23, 2015, an original equipment manufacturer (OEM) filed a repair claim with Aeverex. The OEM reported repairs needed for the radio and one tire pressure sensor. Aeverex approved the cost of the diagnostic fee and all reported repairs for a total of $901.15.On June 1, 2015, our customer contacted DriveTime’s Customer Relations Department in regards to the concerns with her tire pressure sensor. We received confirmation that Goodyear had reprogrammed the sensors prior to the vehicle being taken to the OEM, but no related repairs were performed. We then informed our customer that in order to address the tire pressure sensor concern she would need to return the vehicle to the OEM. If the issue is related to repairs performed at the OEM, they would warranty their work.On June 1, 2015, the OEM updated the claim to include a radio control panel and the other three tire pressure sensors. Aeverex approved the updated repairs for a total of $812.31.On June 3, 2015, DriveTime Customer Relations contacted our customer to address her concerns. We referenced the approval made on June 1, 2015, and asked our customer if she was still experiencing any issues. Our customer explained she was still having issues with the tire pressure sensors. We encouraged our customer to return the vehicle to the OEM to address her concern related to the previous repairs. Once the claim is filed with Aeverex we can review options for possible assistance. Our customer declined this offer.At this time, we are unable to accommodate our customer’s request. We apologize for any confusion or inconvenience this matter may have caused. As a goodwill gesture, DriveTime has applied $25 to our customer’s principal balance.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,[redacted]DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

On January 19, 2013, our customer entered into a simple interest retail installment contract when she purchased a 2002 Toyota Sequoia. Included you will find the simple...

interest retail installment contract for your reference.

On July 7, 2014, our customer submitted a request for a one-payment deferment. Our customers account was past due nine days for a monthly payment of $419.06.

On July 14, our customer signed and submitted the required paperwork showing the June 23, 2014 payment deferment and our customer agreed to continue making regular monthly payments on July 23, 2014.

Later that day our customers account was updated to show pending a payment deferment.

On July 23, our customer had another monthly payment come due and the payment deferment was still in the processing stage. Deferments bring an account current; since another payment came due, we were unable to complete our customer’s deferment. As a courtesy to our customer, we attempted to contact her regarding the payment and gave her until August 5 to complete the payment before declining deferment. To date our customer has not made a payment to the account.

At this time, we are unable to complete our customer’s request for a two-payment deferment since the account is currently past due 33 days for two-monthly payments and partial payment of $41.06 for the June 23 payment.

DriveTime has attempted to reach our customer via phone to review her concerns, but have been unsuccessful. We mailed a certified letter to our customer to contact DriveTime. We will continue our efforts and once we are able to reach the customer we will address her concerns.

We encourage our customer to contact us at the phone number listed below to resolve her concerns.  As a goodwill gesture, DriveTime has credited our customer’s principal balance $25.00.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]- [redacted].

Sincerely,

DriveTime

Customer Relations

Re: Complaint # [redacted] Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concernsOn October 16, 2013, our customer entered into a Simple Interest Retail Installment Contract with...

DriveTime when she purchased a 2006 Ford Taurus. Attached you will find the Simple Interest Retail Installment Contract for your reference.On June 1, 2015, our customer contacted DriveTime’s corporate offices regarding an unauthorized payment of $399.40 that was taken out of her account. We advised her that the payment was listed on the account; however, we would need a bank statement in order to verify the payment was drafted in order to send her a reimbursement check.On June 2, 2015, our customer contacted DriveTime’s Customer Relations department regarding her concerns. We informed her that we had received the requested bank statements and we would send the refund check to her as soon as possible. We advised our customer to expect the check by Friday, June 5, 2015.One June 5, 2015, our customer contacted DriveTime regarding her refund check. She informed us that she was unable to cash the check due to a message from the bank. Our customer stated the bank informed her she only had the option to either deposit the check or to return it to DriveTime. Our customer informed us she would deposit the check to see if it would clear.On June 12, 2015, our customer contacted DriveTime regarding her refund check. She informed us that she was unable to deposit the check due to a stop-payment placed on it.After reviewing the situation further, DriveTime found there was an account error in the processing of the first check, resulting in a voided check. DriveTime then reissued a second check to be sent to our customer.On June 16, 2015, our customer contacted DriveTime regarding her previous check. We apologized for the miscommunication and advised her a new check for $399.40 had been issued and was being mailed overnight. On June 23, 2015, we contacted our customer regarding her reimbursement check. Our customer confirmed that she had received the check at end of the day on June 19 and advised she would notify us if there were any issues once she had deposited it.  We apologize for any confusion or inconvenience this matter may have caused. As a goodwill gesture, DriveTime has applied $25.00 to our customer’s principal balance.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted].DriveTime Customer Relations

Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our potential customer’s concerns. On February 27, 2014, we contacted our potential customer in order to reach an amicable resolution. We asked our potential customer to provide documentation showing the insurance purchased. At this time, we are unable to reimburse our potential customer until we receive this documentation. Our potential customer was not satisfied with this resolution.On February 28, 2014, our potential customer declined our offer to reimburse her insurance costs, and advised us that she had sought legal counsel. Our potential customer stated she was advised not to discuss her concerns with us. If our potential customer chooses to accept our original offer of reimbursement, she can contact us at ###-###-####.  DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely,  [redacted]. DriveTimeCustomer Relations

December 29, 2015
 
Revdex.com
Ph. (602) 212-2232
Fax (602) 263-0997 
 
Re: Complaint #[redacted]
 
To Whom It May Concern:
 
Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.
On December 26, 2015, DriveTime received our customer’s receipts for the completion of the throttle body replacement totaling $445.84. DriveTime would like to make an exception and offer our customer a credit to his account in the amount of $222.92, half of his out of pocket expense.
We apologize for any confusion or inconvenience this matter may have caused. DriveTime encourages our customer to contact our Customer Relations department at 800-965-8043 for further assistance.
DriveTime thanks the Revdex.com for their ongoing support. If you have any questions or concerns, please contact us by calling us at 800-965-8043.
 
Sincerely,
 
Diana C.
DriveTime Customer Relations

I don't agree with the seller and I do that we are owed our money back. It is not fair to people that work hard for there money and people take advantage of them we put over $3000.00 dollars into a vechicle that clearly shows falsification in the milage. And to offer a person a  25.00 dollar gift. certificate is not going to get it. This needs to be recorrected you all got your vechicle back and I was left without one. You all need to give me money back because the CONCTRACT became nowl and void when it showed that the miles clearly had been changed on more than one occasion.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

I have reviewed the response made by the business in reference to complaint ID 10108642, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I am unable to find the link to address the issues that was presented that a 25.00 dollar gift card was sent as a good will gesture based on the issues presented by DriveTime, that I was wrong according to them as they had not disabled the vehicle; and in a case such as this if I was indeed wrong and the disabled vehicle was not the cause of them shutting it down in the first place ( Why reward me ) AS A GOOD WILL GESTURE as they call it, leaving me still with no vehicle or any way to get work causing me  to lose more then just a car, I requested another vehicle and one with out a disabling illegal device which they admit to being put in the car in the first place,25.00 is not a fair deal on this matter and request that further resolve be done on this issue.

Regards,

CONCERN: Our customer stated she has been having mechanical concerns with the vehicle since time of purchase Our customer stated that the motor in the vehicle has gone out and the alternator has gone out twice, and the driver’s seat is loose and squeaky Our customer...

stated [redacted] will not assist with fixing the driver’s seat Our customer stated  that the transmission went out DESIRED RESOLUTION: Our customer would like to be placed into a different vehicle Our customer would like to return the vehicle and be refunded for her trade-in vehicle OUTCOME: $25.00 credit to our customer’s principal balance 5 days of a direct bill rental vehicle as all repairs currently needed have been approved through [redacted], with the exception of the Catalytic converter and rotors.

January 21, 2016

justify;"> 
Revdex.com
 
Re: Complaint # [redacted]
 
Dear Ms. [redacted]
 
We appreciate the opportunity to address our customer’s concerns.
 
On December 31, 2015, our customer contacted DriveTime in regard to the returned payment not reflecting on her bank statements. She requested that DriveTime provide her financial institution with a letter of release for $190.00 that was in the process of being refunded. We advised our customer DriveTime could provide her financial institution with a verbal confirmation, but would be unable to provide a letter that day.
On January 4, 2016, at 14 days past due, our customer contacted DriveTime to make arrangements for a postdated payment of $320.00 to be withdrawn on January 7, 2016. We advised her that if her account reached 15 days past due, a late fee could be charged.
The next day, at 15 days past due, a $5.00 late fee was assessed to our customers account. On page 1 of the Simple Interest Retail Installment Contract under the section labeled “Late Payment” it is stated:
 
“You must pay a late charge on the part of each payment not made within 15 days after the date the payment is due.”
 
On January 16, 2016, DriveTime contacted our customer and came to an amicable resolution. We advised our customer that the $5.00 late payment fee would be waived due to the confusion with her previous payment; likewise, her account would not be reported as delinquent to the credit bureaus, as the account did not exceed 31 days past due.
 
As an additional goodwill gesture, DriveTime has applied a $25.00 credit toward our customer’s principal balance.
 
Should you have any questions or concerns, please contact DriveTime Customer Relations at 800-965-8043.
Sincerely,
 
DriveTime Customer Relations
Tell us why here...

June 2, 2015[redacted]Revdex.comPh. [redacted]Fax [redacted]Re: Complaint # [redacted]Dear Ms. [redacted],Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s...

concerns.On April 7, 2015, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime when she leased a 2008 Chevrolet Impala. All lease vehicles come with a Driver’s Seat Limited Warranty, administered by [redacted]. Included you will find the Closed End Motor Vehicle Lease Contract and the Driver’s Seat Limited Warranty for your reference.All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centers. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, it will not be replaced.Page one of the "Lease Vehicle Inspection Checklist" under Important Reminder, states:"Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle…Please insure you are comfortable with the condition of the vehicle prior to purchasing."Additionally, on page one of the "Lease Vehicle Inspection Checklist" under Maintenance Items, states:"…These maintenance items are subject to replacement only upon failure of the component..."At the time of sale, our customer signed and dated the "Lease Vehicle Inspection Checklist." Attached you will the Lease Vehicle Inspection Checklist for your review.On April 10, 2015, our customer contacted [redacted] with concerns about the vehicle vibrating and hesitating. [redacted] referred our customer to an in-network repair facility to have the vehicle diagnosed.On April 13, 2015, a repair facility filed a claim with [redacted] for the engine mounts, transmission mounts, and transmission diagnosis. All recommended repairs were approved under the terms of the Driver’s Seat Limited Warranty.On April 16, 2015, our customer took the vehicle to the same repair facility with concerns over the front speaker, steering wheel shaking, transmission jerking and brake noise. The repair facility found no failure demonstrated with the brake noise, transmission jerking and steering wheel shaking. [redacted] did approve the electrical diagnosis, turning the front rotor and replacing the audio speaker under the terms of the Driver’s Seat Limited Warranty.On April 29, 2015, our customer brought the vehicle to a different repair facility. The repair facility inspected the vehicle for a vibration in the engine mounts, noise in the brakes and a buzzing in the speaker. The repair facility found there was a separation in the engine mount, but no failure was demonstrated with the brakes and speaker. [redacted] approved the diagnosis fee on this claim.On April 30, 2015, our customer contacted [redacted] in regards to the repair. [redacted] then advised the customer to have the vehicle returned to the original repair facility, [redacted], to have the repair facility warranty the part of the engine mount and referred our customer back to the previous repair facility.On May 1, 2015, the previous repair facility found no issue with the engine mount. A third party independent inspector was to conduct an unbiased inspection for the on-going concerns of the engine mounts. At that time, the inspector concluded that the engine and transmission mounts were in new and good condition. The inspector concluded that no repairs were needed.On May 26, 2015, our customer contacted [redacted] in regards to concerns with the vehicle’s transmission and air conditioning. [redacted] referred the customer to take the vehicle to a repair facility to have the issues addressed.At this time, there are no new updated claims that have been called into [redacted]. We encourage our customer to take her vehicle to a repair facility for an updated diagnostic test. Once a claim is filed through [redacted], we may review for possible assistance on non-covered components under the Driver’s Seat Limited Warranty.On June 4, 2015, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform our customer of our attempts to reach out to her. We have made several unsuccessful attempts to contact our customer to discuss her concerns. We encourage our customer to contact our customer relations department at 800-965-8043.As a goodwill gesture, DriveTime has credited $25.00 to our customer’s account.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]Sincerely,[redacted]DriveTime

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

On April 10, 2010, our customer entered into a retail installment contract when she purchased a 2007 Kia Rondo. I have included the retail installment contract for your...

reference.

We have been in contact with our customer and reached an amicable resolution. DriveTime does not send monthly statements. We encourage our customers with active accounts to review their account history via www.mydrivetime.com . Our customer’s account as is not in an active status and therefore cannot be viewed via our online portal. We have sent our customer a payment history of her

account.

As a goodwill gesture, DriveTime has sent our customer a $25.00 American Express Gift Card.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

Sincerely, 

DriveTime

Customer Relations

November 14, 2014
Lyndsey Mullens
Revdex.com

Re: Complaint # [redacted]
Dear [redacted],
Thank you for bringing this matter to our attention. We...

appreciate the opportunity to address our non-customer’s concern. On November 13, 2014, we reached out to the non-customer to address her concerns. We advised that on November 17, 2012, a credit application was ran for the non-customer; however, no vehicle was purchased. We advised inquiries are managed by the credit bureaus, but hard credit inquiries are removed from a consumer’s credit report after two years. In this case, November 17, 2014, would be the two-year mark for the non-customer. As of December 1, 2014, the inquiry should no longer appear on her credit report. However, if it is still reporting in December, we encourage her to submit a credit dispute for the inquiry to be removed.
As a goodwill gesture, DriveTime has mailed a $25 [redacted] gift card to our non-customer’s address.
DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]
Sincerely,
DriveTime
Customer Relations

Thank you all for taking the time to research this urgent issue. I have checked and double checked my account information. I am unsure why you will not be pulling my account into your system. The last place I want to call is your customer service line, when I have had less than reasonable results doing so. 
The account number is accurate as 114008064401 
The name on the account will be [redacted], and my name, [redacted], is listed as an account contact. My red 2008 mini cooper was purchased on June 2, 2014. Also, the email provided [redacted] is the email listed on the account. What more information would you need in order for your system to pull up my account?
The mini cooper is now back in the shop again due to another mechanical failure. The mechanic said he will try to have the warranty company to cover it but since they have hardly covered anything, I may be looking at yet another $600 repair out of pocket. This is the worst experience a consumer could ever imagine. The fact that this company is even Revdex.com rated is nauseating. Mind you, this car has been in a mechanic shop for a mind-blowing 19 times due to mechanical issues.
Reading the reviews online, I am not the only lemon this company has sold. In addition, the mechanic that no longer associates themselves with Drivetime had 3 more cars that needed brand new engines after purchasing from this location. One may be a coincidence, but this is out of hand. They pride themselves as "rigorously inspecting vehicles" but this proves the lamest example of false advertising from what someone would believe to be a reputable company.
I have provided MORE than enough information for Drivetime to not only locate my account, as well as rectify this horrible experience dealing with their location in Norfolk, VA. If they wish to remain in high standards nationwide, they absolutely need to do further investigation on this location in particular.

January 23, 20

-0.05pt;">14
[redacted]  

Revdex.com [redacted]

Re: Complaint No. [redacted] 

Dear Ms. [redacted],

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

On July 30, 2010, our customer entered into a retail installment contract when he purchased a 2006 [redacted]. Included is a copy of the retail installment contract for your review.

On February 18, 2011, our customer signed and agreed to settlement his account. DriveTime agreed to:
Waive the deficiency balance

Delete the trade line from all (3) major Credit Bureau reporting agencies

Refund in the amount of $1,300.00.

Goodwill gesture refund in the amount of $400
In exchange, our customer agreed to release possession of the vehicle to DriveTime. Page 2 of the settlement agreement states:

“By law, DriveTime is obligated to report any Waiver of Deficiency balance, and subject to form [redacted].”

We have included a copy of the settlement agreement for your review.

DriveTime is unable to accommodate our customer’s request to revoke the [redacted]. As a good will gesture, DriveTime has mailed a $25 [redacted] Gift Card to our customer’s address.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

Sincerely, [redacted]

Customer Relations Specialist

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Thank you for all assistance that have been provided through today. I received the Revdex.com response on April 21, 2015 and will address all issue in order.The January 2, 2014 "Purchase" Issue: When I purchased this "Power Train Protection Coverage as reccomended by the "Salesperson", at the price of: $2,695.00, I was not with the understanding that I had no real coverage. I now find that this is not a full service "Extended Coverage Protection Package" and is/have asked that: Drive Time, Inc., removed this coverage from this loan and there is a problem.I am being told that I have to submit this request to: Aeverex for this request to be processed. I have made no contact with Aeverex when I contracted to purchase this vehicle and should not have to negocate this issue now. Issue #2: On January 29, 2015, I contacted Drive Time and was advised to contact Averex and was given their contact number. No claim was filed because this company did not cover anything that was on the list of suggested repairs at the time. If this vehicle had been fully checked before being sold, it would not have needed a "Tune Up" in fourteen (14) months after purchase; (2). Front Tire Sensors - light has been on every since I have had the vehicle and is still on; (3). I am requesting that I be provided a copy of: The Full System Service Check List, unless this company wants to pay for this as suggested by: [redacted].Issue #3: February 6, 2015 & March 31, 2015: I was advised to take this vehicle back to [redacted] for a "Full Diagnostic Evaluation and submit a Claim". I did at my cost of $90.00 waisted, filed a claim and the results are still the same. Averex warranty is not coverage that this company needs to be reccomending/adding on to/suggesting that customer purchase/add on the their vehicles. My question is: During the life of this company pushing the Averex Coverage, how many "Claims" have they paid/accepted and with what timeline?Summary: First, I am enjoying my vehicle. Next, I know that 21.6% interest is high but I accepted this interest rate. I am not complaining about the interest. My issues are: The Company not being truthful about the: (1). Passenger seat frame; (2). Passenger door panel; and (3). Front Tire Sensors. Plus the removal/credit of Averex Coverage, is what I am asking to be covered by: Drive-Time, Inc.My $90.00 is also being requested to be reimbursed. Drive Time knew that this company was not going to pay for anything on this recent: Diagnostic Test, done by [redacted]. My final request:1. [redacted] - offered on April 17, 2015, that I agree to pay: $527.08 on/by: May 5, 2015........I agree to this amount of payment;2. This payment leaves a pass due balance of $443.54..I agree; 3. I opt not to defer remaining: $443.54 payment but allow me to pay this amount at: $528.54 per month (without daily phone call) until this $443.54 is pain in full;4. That this company cover: $598.33, for the repairs for the door panel;5. That this company cover: $657.95, repairs;6. Again: remove/credit the $2,695.00, and provide me with the amount of credit allowed and the balance of the "LOAN" after all is finalized.Finally: All request are being asked for the repairs be approved/paid for immediately. Please not that I am upside down in this car and the only offers are to start from scratch. That is something that I do not want to do. I will be reccomending another customer to purchase a car from your company within the next one to two months, from your [redacted] Location.Issues at hand:(1). The two seats: the passanger & drivers seats falling apart;(2). Service Light still coming on and off;(3). Other issues listed on the repair list from [redacted];(4). A $2,695.00 - Powertrain Protection Coverage;(5). 21% Interested that is not listed on the Sales Gap Addendum;(6). Black Book - Buy Back Offer from: [redacted];(7). A Monthly Payment of $443.54;(8). I am now: Upside -Down in this car. I awaite on your decision.Regards,[redacted]

Revdex.com

Ph.

Fax

[redacted] 

Re:

Complaint # [redacted]

Dear

Ms. [redacted],

Thank

you for bringing this matter to our attention. We appreciate the...

opportunity to

address our customer’s concerns.

On August 8, 2013, our customer entered into a Simple Interest Retail Installment

Contract with DriveTime, when she purchased a 2004 [redacted] Series that came with a 3 year/36,000 mile

limited warranty administered by [redacted]. Included you will find

the Simple Interest Retail Installment Contract and the DriveCare Limited

Warranty agreement for your reference.

All DriveTime

vehicles are thoroughly inspected prior to sale at our DriveTime inspection

centers. The vehicle met DriveTime and Department of Transportation standards.

At the time of sale, our customer

was provided an [redacted] AutoCheck Vehicle History Report.  The [redacted]

AutoCheck Vehicle History Report may indicate a prior accident record, if the

vehicle was used for rental or government purposes, a theft record, etc. If information on any of the items was

available at the time, notations would have been made in the Vehicle

Information section on the [redacted] AutoCheck Vehicle History Report.

Our customer signed and acknowledged the document which states the vehicle had been

in a previous accident. Included you will find the [redacted] AutoCheck History

Report for your reference.

On August

26, 2013, our customer contacted [redacted] regarding the check engine light

coming on.  [redacted] referred our customer

to the nearest repair facility and advised her there would not be a deductible

in the first 30 days/1500 miles.

Later that

day, the repair facility contacted [redacted] recommending the performance of an

oil change. The oil change was fully approved.

On January

6, 2014, our customer contacted [redacted] regarding issues with the power locks

on the driver side door.  [redacted] advised

our customer that door locks are not covered under the limited warranty. 

On

February 22, 2014, our customer contacted [redacted] inquiring if windows were

covered under her limited warranty. [redacted] advised our customer that windows

are not covered.

On May 1,

2014, our customer contacted [redacted] regarding issues with the control arms.

[redacted] advised our customer that the control arms are not covered under the

limited warranty.

On June 3,

2014, our customer contacted [redacted] regarding frame damage on the vehicle.

[redacted] advised our customer that frame damage is not covered under the limited

warranty.

To date, our

customer has not contacted [redacted] regarding issues with the tires or indicator

lights.

At this

time, DriveTime is unable to accommodate our customer’s request. We encourage her

to contact [redacted] to have a claim filed for the current mechanical issues.  Once we receive a claim, we will be able to

review it to determine what repair assistance may be available to our customer.

As a

goodwill gesture, DriveTime has applied a $25 credit to our customer’s

principal balance.

DriveTime

thanks the Revdex.com for their ongoing support. Should you have

any questions or concerns, please contact us by calling us at [redacted].

Sincerely,

DriveTime

Customer Relations

March 8, 2016
 
Revdex.com
Ph. (602) 212-2232
Fax (602) 263-0997
 
Re: Complaint # [redacted]
 
To Whom It May Concern:
 
Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.
 
DriveTime has put in place set standards of service and support to ensure our customer’s receive quality interactions with all DriveTime representative. We strive to make each customer’s experience both rewarding and pleasant while ensuring that every customer is treated with the utmost respect.  We will thoroughly investigated our customer’s specific concerns and take appropriate action to ensure DriveTime policies and procedures are followed by our loan-servicing department, if needed.
 
On March 7, 2016, our customer contacted DriveTime. We advised her that we would pull the calls in question for potential training opportunities. DriveTime also offered her the following resolution:

DriveTime agrees to:
Waive the deficiency balance of $1,761.24
In exchange, our customer agrees to:
Report this matter as resolved
 
Our customer declined DriveTime’s offer for assistance.
 
On March 10, 2016, our customer contacted DriveTime and inquired about DriveTime’s response to her concerns. Again, DriveTime advised her of the aforementioned information and our customer declined. Our customer inquired why she did not receive a follow-up call and DriveTime advised her that we had placed a cease and desist on her account.
 
Due to the escalated nature of this matter, DriveTime placed a cease and desist on our customer’s account to cease collection efforts as we attempt to come to an amicable resolution with her. We apologize if our customer did not want DriveTime to cease communication with her and for any inconvenience this matter may have caused.
 
Continued… (Full version provided to the Revdex.com)

October

27, 2015RevDex.comPh.

(602) 212-2232Fax

(602) 263-0997Re:

Complaint # [redacted]To

Whom It May Concern:Thank

you for bringing this matter to our attention. We appreciate the opportunity tore-address

our customer’s concernsWithout

any new information, we are unable to further assist our customer. We have

previously refunded our customer the payment in question and provided him with

payment deferments. We

apologize for any confusion or inconvenience this matter may have caused. If

ourcustomer

is experiencing additional issues with the vehicle, we encourage her tocontact

DriveTime’s Customer Relations department at 800-965-8043.DriveTime

thanks the Revdex.com for their ongoing support. Should youhave

any questions or concerns, please contact us by calling us at [redacted]Sincerely,[redacted]DriveTime

Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On April 7, 2011, our customer entered into a retail installment contract when he purchased a 2004 Ford F150 Pickup. The vehicle included a 3 year/ 36,000 mile limited...

warranty. The retail installment contract and limited warranty agreement are included for your reference. On December 31, 2011, the loan charged off at 119 days past due. On January 24, we collected our collateral. On October 1 and November 22, 2013, we received a letter of correspondence from our customer disputing his credit report. We sent a letter of correspondence asking him to contact us and verify his address. At this time, we have not received a call from our customer. We attempted to reach our customer via telephone, but have been unsuccessful. At this time, we cannot accommodate our customer’s request. Our records indicate we are accurately reporting to the credit bureaus; charge off involuntary repossession. As a goodwill gesture, DriveTime would like to mail a $25.00 American Express gift card to our customer as soon as we can verify his address. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted]DriveTime Customer Relations Specialist