DriveTime

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On March 23, 2013, our customer entered into a simple interest retail installment contract when he purchased a 2007 VOLVO S40 FWD. The vehicle came with a 36 month/36,000 mile DriveCare Limited Warranty, administered by Aeverex. The retail installment and warranty are attached for your reference.On July 15, 2013, a claim was filed for the radiator fan and coolant. The claim was fully approved under the limited warranty.On December 2, 2013, a claim was filed for the coil pack. The claim was denied under the limited warranty. The coil pack is a non-covered component under the limited warranty. Between March 23, 2013 and December 2013, our customer drove 42,576 miles.On March 13, 2014, our customer sent an email to DriveTime expressing his concerns with repairs needed on his vehicle. Our customer was advised to send receipts for any out of pocket expenses, to be reviewed for possible payment assistance. Our customer advised us he was unsure if he wanted to stay in the vehicle due to the repairs.On April 25 and 28, 2014, we attempted to contact our customer to discuss his Revdex.com complaint. We have been unable to get in touch with our customer.At this time, we are unable to accommodate our customer’s request for a refund or delete the trade lines. We encourage our customer to contact us at [redacted], to discuss his account.As a goodwill gesture, DriveTime has applied a $25.00 principal only credit to our customer’s account.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].Sincerely, 

[redacted] DriveTimeCustomer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The facts present to you are half true. My car set in the shop from the time frame describe for more than a month. After contacting drive time with all receipts of out of pocket. I was told by [redacted] that the warranty company covered all expense. That fact is in corrected. I had to pay out of pocket for a new battery on a car less than 2 months, the belts and the thermostat. Currently I just picked my car up from the Acura dealership from when my turbo went out and was told they could only replace the turbo and that the warranty wouldn't cover yet another calytical converter and that they would clean the best they could but wouldn't guarantee that the same problem won't happen again down the line. Applying 25.00 on my principal balance was good, but I was told someone would contact about the issues that I'm currently experience with my Acura. I have tried to call Erica back several times to get no answer nor receive a call back or no certified letter. I would so like this problem to be fixed better then drive time providing feedback to Revdex.com that covers nothing about rectifing this car that has had problems that was over looked during inspection just to make a sell. The papers were signed after a 5 minute test drive around the corner to avoid seeing the lights come on to detect engine troubles. If inspection were conducted throughly why did they smack new brack on worn out rotors...

Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I'm  not satisfied with this resolution. The company contact my mom and my work after this initial complaint which all violations. They disrespect and insult me by sending a $25 dollar gift card like really that all I'm worth to them. Give the way that call demand money and threat me. I have contact a lawyer about possible lawsuit if we can work this out in this Revdex.com mediation. I have also file complaint with the Florida and [redacted] as while as [redacted] to resolve this issue.  The only thing I want is them to contact me by email if they need to contact me and apology letter.

Regards,

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

On March 15, 2014, our customer entered into a simple interest retail installment contract when she purchased a 2006 TOYOTA TUNDRA 2WD V8. Our customer also purchased a...

Powertrain Protection Plan, administered by Aeverex. The simple interest retail installment contract and Powertrain Protection Plan are attached for your reference.

On May 20, 2014, we contacted our customer in response to her Revdex.com complaint. We advised out customer to take the vehicle to a DriveTime repair facility for diagnosis of repairs not covered under the protection plan.

At this time, we have reached an amicable resolution with our customer as DriveTime has agreed to pay for the non-covered repairs.

As a goodwill gesture, DriveTime has applied a $25.00 principal only credit to our customer’s account.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

Sincerely,

DriveTime

Customer Relations

All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centers. Parts that fail inspection are...

replaced. However, if a part is functioning at the time of inspection, there is no need to replace it.
 
On January 2, 2016, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2011 Chevrolet Malibu. Our customer also purchased a 5 year/50,000 mile Vehicle Service Contract, administrated by Aeverex.
 
On January 19, 2016, an in-network repair facility updated a claim with Aeverex for the repair of the front drive axle, alignment and tire replacement. Aeverex advised the in-network repair facility that the front drive axle was still under the original manufacturer’s warranty and suggested for the vehicle to be taken to the Original Equipment Manufacturer to have this repair completed. In addition, Aeverex advised the in-network repair facility that the tire replacement and alignment were non-covered under the Vehicle Service Contract.
 
On January 20, 2016, an out-of-network repair facility updated a claim with Aeverex for the repair of the front axle seals and seatbelt latch. Aeverex approved the cost of these repairs for a total of $474.10 under the Vehicle Service Contract.
 
On January 29, 2016, DriveTime contacted our customer to reach an amicable resolution. We advised our customer we would make a one-time exception to the Vehicle Service Contract to replace the rear tires and perform an alignment at an in-network repair facility for a total of $386.02. We advised our customer to have the vehicle returned to the in-network repair facility to have these repairs completed. If any additional concerns arise, DriveTime will be able to review for further assistance at that time.
 
As an additional good-will gesture, DriveTime applied a $25.00 credit to our customer’s principal balance.
Tell us why here...

Re: Complaint #

12pt;">[redacted]1
 
To Whom It May Concern:
 
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On July 8, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2012 Mitsubishi Galant. Attached you will find the Simple Interest Retail Installment Contract for your reference.
Prior to purchase, DriveTime reviews a Buy Option with our customers. The purpose of this document is to give our customers an estimate of the financing details for a vehicle that they are interested in purchasing. At the bottom of the Buy Option, it states:
“This purchase option is an estimate only and subject to change. The contract is your final agreement.”
Our customer signed the Buy Option indicating understanding of the document, attached for your review.
At the time of sale, our customer agreed to make 68 monthly payments of $484.39 and 1 final payment of $483.53, beginning August 3, 2015. Our customer was provided a document titled Customer Payment Schedule outlining the due dates of the amounts owed to us for the vehicle. Attached you will find the Customer Payment Schedule for your review.
When our customer’s account becomes delinquent, DriveTime will make regular attempts to contact our customer to cure the delinquency balance. When a customer contacts a DriveTime loan advisor they are able to establish payment arrangements. When these arrangements are made and kept, contact to cure the delinquency balance will cease. If our customer’s fail to keep the arrangements made, they are in default of their contractual obligations and DriveTime may exercise their contractual option to recover the vehicle.
DriveTime made several unsuccessful attempts to contact our customer and advise her of the status of her account and make arrangements to cure the past due balance.
Continued… (Full version provided to the Revdex.com)

Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On April 4, 2015, our customer entered into a Cancel Anytime Lease Contract with DriveTime when she leased a 2006 Chevrolet Impala. The...

vehicle also came with a Life of Lease Warranty, administered through [redacted]. The Cancel Anytime Lease Contract and the Life of Lease Warranty Agreement are attached for your review. When our customer visited the DriveTime dealership to discuss terms prior to leasing, the vehicle was thought to be part of our “Group 1” lease vehicles. Upon leasing the vehicle, it was determined it was actually a “Group 2” lease vehicle, indicating a higher quality of vehicle. Because of this difference in worth, an extra $100 was due towards the down payment. However, our customer was not held responsible for the extra $100 up front; instead, it was distributed through four “side notes” she would pay along with her first four payments. On April 6, 2015, our customer returned the vehicle to the dealership where she leased due to mechanical issues. No claim had been filed with [redacted]. Since our customer was still within the first 24 business hours of her lease, she was able to return the vehicle under the terms of the Vehicle Return Program. At the time of lease, our customer signed a Driver’s Seat Vehicle Return Agreement; this document has been included for your review. Under “Vehicle Return Program,” it is stated: “We will give you the ability to return the Vehicle to DriveTime and terminate thisLease Contract so long as you return the Vehicle: To the DriveTime dealership where you purchased it within one calendar day (excluding the date of purchase, Sundays, and days DriveTime is closed for holidays), no later than the close of business on the first calendar day…Having driven it no more than 70 miles…With a restocking fee of $200.00; andIf the Vehicle is driven more than 70 miles, DriveTime may either refuse to accept the vehicle back or at DriveTime’s election may charge and you will pay $1.00 per mile for each mile the Vehicle was driven over 70 miles.” Because our customer had driven 174 miles when she returned the vehicle, she was responsible for $104 in over-mileage fees, as outlined above. However, DriveTime made an exception to waive our customer’s $200 restocking fee as a customer service gesture, leaving her responsible only for the $104 she owed in over-mileage fees. Also on April 6, 2015, our customer entered into a second Cancel Anytime Lease Contract with DriveTime when she leased a 2008 Chevrolet Impala. The Cancel Anytime Lease Contract is attached for your review. This vehicle was also a “Group 2” vehicle, so the same terms from the previous lease were maintained. We have made several unsuccessful attempts to contact our customer to discuss her concerns. On April 13, 2015, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform her of our attempts to reach out to her. We encourage our customer to contact our Customer Relations department at ###-###-####. We apologize for any confusion or inconvenience this matter may have caused. As a goodwill gesture, DriveTime has credited $50 towards our customer’s payments.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTimeCustomer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am not satisfied with the response from DriveTime and do not accept their response for the following reasons:1)  Had I not initiated a business requirement to run my credit report, I would have never been aware that DriveTime was not reporting me to the 3 credit bureaus as they stated they would when I signed my contract.  All they needed to do was to inform their customers that a "suppression" had occurred and that would have been the responsible thing to do in making their customers aware of this action.  Not being informed upfront does not sit well with me because it appears very underhanded and unprofessional.2)  You state that you "understand the importance of building and maintaining a credit score" but you contradict yourself by your actions.  I will not and can not do business with a company that says one thing and then does anther.  You need to be held accountable for your actions or rather lack of accountability.  I have done my due diligience by making my payments at least 3 weeks early every month for 15 months and can not get credit for anything I have tried to get credit with.3)  It's all good that you will have this matter settled in 30-60 days which is the same answer that was given me 30 days ago (obviously no countdown has even begun). 4)  I have paid out a total of approximately $11,000 to-date and even though you state you have begun making the necessary reports, I'm still left with the fact that had I never needed a credit report, I'd have no knowledge of your zero reporting.Therefore, I am only going to be satisfied if the following takes place:a. I will return the vehicle to DriveTime and walk away from this shoddy business and b.  refund to me at least 50% of all monies I have paid to you thus far.  I will NOT being making any more payments on this vehicle and will file a lawsuit if I am reported as a repossession.

Regards,

January 25, 2016

Jasmine Hill
Revdex.com
Ph. (602) 212-2232
Fax (602) 263-0997 

Re: Complaint # [redacted]

Ms. Hill,

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.

Currently, our customers account is reflecting with good will credits of $25.00 to the principal balance for October 9, 2015 as well as January 21, 2016. 

We apologize for any confusion or inconvenience may have caused. Should you have any questions or concerns, please contact us by calling us at [redacted].

Sincerely,

Justin M.
DriveTime Customer Relations Department
Tell us why here...

July 1, 2016
 
Revdex.com
Ph. (602) 264-5299
Fax (602) 263-0997 
 
Re: Complaint # [redacted]
 
To Whom It May Concern,
 
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On June 24, 2016, we offered our customer a settlement with the following terms:
We agree to:

Rescind the contract.
Delete our customer’s trade line from all three major Credit Bureas.
Pay settlement funds in the amount of $1,000.00 to our customer.
Our customer agrees to:

Release possession of the vehicle to us, free and clear of any liens other than Bridgecrest’s, prior to receiving funds.
Not purchase, lease, or finance a vehicle with us again.
Additionally, the document serves as a full and final settlement and release of all claims between DriveTime and Bridgecrest, and our customer.
Our customer has agreed to these terms, and we are currently finalizing the settlement.
DriveTime and Bridgecrest thank the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us at 800-965-8043.
Thank you,
Jeremy N.
Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On August 17, 2012, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2006 Dodge Stratus. Attached you will find...

the Simple Interest Retail Installment Contract for your reference. At the time of sale, our customers agreed to make 99 Bi-Weekly payments of $182.01 and 1 final payment of $181.62 beginning September 14, 2012. On January 31, 2015, our customer’s account charged-off at 127 days past due for $1,855.10 On February 5, 2015, DriveTime exercised their contractual right to secure the vehicle, due to the account charging off for non-payment. Please refer to the "Simple Interest Retail Installment Contract," section labeled "Default": "You will be in default if you do not make any payment in full when such payment is due...Additionally, we may take back (repossess) the vehicle" On February 6, 2015, a "Redemption and Reinstatement Form" letter was sent to our customer. The purpose of this letter is to notify our customer of their right to either redeem or reinstate the vehicle within 10 days from the date of the letter. Attached is the "Redemption and Reinstatement Form" for your reference. Later that day, we advised our customer that $2,050 is required to redeem the vehicle. We also informed our customer that any additional storage and/or repair fees that accrued while the vehicle is at auction would be her responsibility. We provided our customer with the auction’s contact information to inquire about their fees due. Our customer stated she would not be able make a payment until February 20, 2015.On February 6, 2015, DriveTime made an exception to place a "hold" on the vehicle at auction. This hold allows the customer 7 days to make a payment and prevents the vehicle from being sold at auction. On February 17, 2015, we informed our customer that the vehicle is no longer under the "on hold" status; therefore, any repairs needed could be initiated by the auction and that the vehicle could be up for sale. Our customer stated she would not be able to make a payment until February 27, 2015. DriveTime then made the exception to place a second hold on the vehicle. We encouraged our customer to keep in contact with us if she is unable to make any payments within the next 7 days. On February 27, 2015, our customer requested DriveTime to have the vehicle transported from the auction once payment is made to redeem the vehicle. We informed our customer, she would responsible to pick the vehicle up directly from auction. We provided our customer the number to the auction and encouraged our customer to contact them directly to get an estimate for separate storage/repair fees owed directly to them. Later that day, our customer contacted us stating there was an additional $500 for repairs completed on the vehicle while at auction. Our customer stated she was not informed of any repair cost she would be required to pay. We informed our customer the previous conversation she had with DriveTime in regards to the potential repair cost added by auction. Our customer advised she would be making the payment of $2050 at Walmart. On February 28, 2015, we informed our customer a "release request" was sent to the auction. We encouraged our customer to contact the auction directly for more information on picking up the vehicle. On March 3, 2015, our customer contacted us and stated the vehicle is not drivable due to a tie rod being broken. Our customer stated she had an inspection done at Sears prior to repossession and the vehicle was in good condition. We informed our customer we would research this and follow up with her when we have additional information. On March 6, 2015, we informed our customer that the additional repairs completed on the vehicle at auction were needed, as the vehicle was not safe to drive. We encouraged our customer to send the Sears repair information to review and compare with the repairs completed at auction. Our customer stated she would not be able to send the paperwork until March 9, 2015. On March 16, 2015, we informed our customer that the repairs completed at auction correlated with comments noted on page one of the Sear’s Inspection Report, under section titled "Under Car" the general comments state: "Oil pan gasket leak; possible front bearing noise." Attached you will find the Sears Inspection Report and the Auction Repair record for your review. We encouraged our customer to contact the auction directly to set up an appointment to pick up the vehicle and get a complete estimate for additional fees that made have accrued at auction. Our customer has until March 31, 2015 to pick up the vehicle or it would be considered abandoned and sold at auction.At this time, we are unable to accommodate our customer’s requests. As a goodwill gesture, DriveTime has mailed a $50.00 [redacted] gift card to the address listed on file. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

They are failing to report that this was pointed out before buying car & was agreed to be fixed. I then went ahead with purchase & followed up 2 days after purchase where I was told it just had to be signed off on by upper management. I had not driven the car over the mileage or owned to long on second day. I was told by salesman & underwriting at location that since it was pointed out prior to sale even though it was cosmetic they would take care of it. If they did not agree then why bother discussing & sending me to shop???? They are being dishonest. Then as a gesture the 25.00??? I have yet to see this & why do that if your not guilty. I am sure the grill was impacted by something to damage that is why I pointed it out to them prior to sale.

Regards,

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.On June 25, 2015, a repair facility initiated a repair claim with Aeverex. The repair facility noted a replacement of the engine and the engine assembly were needed to resolve our customer’s mechanical concerns. Aeverex sent a third party inspector to verify the concerns reported by the repair facility.On June 29, 2015, Aeverex received the inspection report from the third party inspector. The report noted the cause of failure was an undetermined internal failure to the engine and the vehicle required the engine to be rebuilt or replaced. On June 30, 2015, Aeverex ordered the parts for the replacement engine from LKQ, an approved parts vendor.On July 15, 2015, the part was delivered to the repair facility. On July 16, 2015, Aeverex approved the cost of all repairs reported for a total of $3,834.15.While LKQ is a third party parts vendor, this period of delay is not consistent with the level of customer service we strive to achieve for our customers.On June 24 2015, as a goodwill gesture, we requested for a biweekly payment of $213.15 to be applied to our customer’s account. We encourage our customer to contact our Customer Relations Department at ###-###-####, to better address his concerns.Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,[redacted]DriveTime Customer Relations

Dear Ms. [redacted], 

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. 

On March 14, 2013, our customer entered into a retail installment contract with DriveTime when she purchased a 2008 Volkswagen...

Jetta. The vehicle was purchased with a limited warranty, administered by Aeverex. Included you will find the retail installment contract and limited warranty agreement for your reference. 

On March 14, 2014, we contacted our customer with the aim of reaching an amicable resolution. We referred our customer to a repair facility for a second opinion on her vehicle’s mechanical issues, and waived the diagnostic fee for our customer.

On March 20, 2014, the repair facility advised our customer the black sludge she was concerned about is common in all vehicles and could be reduced through regular oil changes using a good quality motor oil. The repair facility advised our customer they needed more time to properly diagnose a possible evaporation system leak. However, our customer was unable to leave her vehicle with the repair facility for the needed amount of time. 

Typically, the evaporation system is a non-covered component under the limited warranty.As a one-time goodwill gesture we have offered to reimburse our customer for a rental vehicle in order to allow the repair facility the required time to diagnose her vehicle. 

We have also requested our customer to provide repair receipts for non-covered costs, and we will review for possible assistance.  

As a goodwill gesture, DriveTime has sent a $25.00 American Express gift card to our customer’s address. 

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]. 

Sincerely,

DriveTime

Customer Relations

We have made several unsuccessful attempts to contact our customer to discuss herconcerns. Our first attempt was made September 28, 2016, when we left a voicemail onour customer’s phone number listed in her account. We made another attempt to reach ourcustomer on September 30, 2016, although the call was answered, the line wasdisconnected before we could reach our customer. Our most recent attempt was made onOctober 3, 2016, which resulted in another voicemail instructing our customer to reach outto us.
On October 3, 2016, we sent a letter via certified mail to our customer’s address on file.The purpose of this letter is to inform our customer of our attempts to reach out to her. Weencourage our customer to contact our Customer Relations Department at 800-965-8043,to discuss her concerns.
DrivTime would like the opportunity to address our customer’s concern and will continueour attempts until we reach a mutual understanding.

Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns. On February 7, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2006 Ford Explorer. Our...

customer purchased a 5 year/50,000 miles Vehicle Service Contract, administrated by [redacted]. Attached you will find the Simple Interest Retail Installment and Vehicle Service Contract for your reference. At this time, we are currently in contact with [redacted] collecting information. We are currently in contact with our customer and working towards an amicable resolution. As a goodwill gesture, we mailed our customer a $50 American Express gift. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On January 23, 2015, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime, when he leased a 2007 Nissan Quest. All...

lease vehicles come with a Life of Lease Limited Warranty, administered by Aeverex. Included you will find the Closed End Motor Vehicle Lease Contract and the Life of Lease Limited Warranty contract for your reference.  On February 2, 2015, we contacted our customer and are working towards an amicable resolution. Once the vehicle is diagnosed, we can review for possible assistance. At this time, we are assisting our customer with a rental vehicle while the customer’s vehicle is being diagnosed. As a goodwill gesture, DriveTime has applied a $25.00 credit to our customer’s account. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Im requesting the debt be deleted off my file they sold me a lemon it still in the shop when the men came to repossess the car they told us the transmission were bad

Regards,

Re: Complaint # [redacted]Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. The actions described in our customer's correspondence are clearly not in keeping with DriveTime's set standards of service and support.  DriveTime strives to make each customer’s experience both rewarding and pleasant while ensuring that every customer is treated with the utmost respect.On April 2, 2014, our customer entered into a Motor Vehicle Periodic Renewal Lease with DriveTime when she leased a 2007 Chevrolet Trailblazer. Included you will find the Motor Vehicle Periodic Renewal Lease for your reference.  At time of lease, our customer agreed to make 64 bi-weekly payments of $234.30 beginning April 14, 2014. Our customer elected to take advantage of the Auto Pay service, allowing her payments to be withdrawn automatically from her bank account. With the Auto Pay service, our customer’s accounts receive a $12 credit for each reoccurring payment made in this manner. Our customer’s normal payment is $234.30, however with the $12 credit, the total amount due is $222.30.On May 12, 2014, our customers payments increased to an amount of $235.39 due bi-weekly. The reason for this increase was a tax adjustment charged by the county in which she resides. Our customer bi-weekly payment increased by $1.09 while the Auto Pay deduction remained constant. On page 3, under section “Registration, Parking Tickets and Taxes” in the Motor Vehicle Periodic Renewal Lease it states:“You must pay when due or reimburse us if we pay for all government charges, fees and taxes (other than our income taxes) whether assessed on you, us, or the Vehicle… You must pay personal property taxes, or similar taxes assessed on the vehicle, whether you are billed for them by the government or whether we pay them and bill you for them or include the amount of such taxes as part of your periodic payment.”Since our customer’s bi-weekly payment increased by $1.09 per bi-weekly installment and the amount deducted from the Auto Pay service remained constant, our customer’s account became delinquent. We have attached a copy of our customer’s payment ledger for your reference. DriveTime has attempted to contact our customer multiple times in order to reach an amicable resolution. We encourage our customer to contact our Customer Relations Department at ###-###-####.  As goodwill gesture, we have credited our customer’s account $25.79 to waive the current delinquency balance of the account. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,[redacted] *. DriveTimeCustomer Relations

The statements are true, however, after the initial contact with drive time, the conditions worsened. The last straw was the power steering reservoir emptying onto my driveway due to the engine modification (temporary fix of the engine power steering system). I contacted them and obtained an estimate of the issues; the power steering pump low pressure metal pipe system had a section removed and temporarily fixed with rubber hose and hose clamps on both ends; intake manifold gasket is bad causing a constant slow leak of coolant; upper and lower oil pan gaskets are bad causing a slow oil leak. I was told by both mechanics after having the vehicle inspected twice at two different shops, these issues couldn't have been caused in the amount of time I've owned the vehicle. 
Just for my own information, I contacted Averex to see if the aforementioned issues would've been covered under their warranty and was told they would not have been, even if I would have not sold it back.
Drive time maintains they "rigorously" inspect their vehicles for their customers peace of mind, as stated on their pre-recorded message that is repeated while on hold with customer relations. I question the standards to which these vehicles inspections are held to. I feel very misled and taken advantage of after having fallen on hard times. I was led to believe I was buying a safe and reliable vehicle from a reputable company and unfortunately I found out the hard way this was too good to be true.