D.R. Horton America's Builder

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute.I am NOT satisfied with DR Horton's neglect, fraud and misrepresentation of the warranty of our new homeI put several request for the driveway and front porch stairs to be redone due to negligence of the companies contractorsThese claims were IGNORED until the warranty period exported and then rejectedThis is fraud and if it will not be resolved through Revdex.com asap, I will contact my attorney and we can resolve this in courtOnce again our driveway is pulling away from the garage/house and our front porch steps have also pulled away from the front porch due to improper workman ship. DR Horton has NOT provided any kind of quality service or customer serviceOur entire warranty experience with this company had been nothing but a disaster.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: Yes we did meet meet with the builder and
sales person and agreed that the cabinets were the same but the tile is not the same as shown in the same roomIf this tile with yellow discoloration was shown in the showroom I would have chose something else I have attached the tile with the yellow discoloration vs the tile in the show roomApparently I'm not the only customer who noticed the tile was not the same in their home as well I still would like to have this tile replacedI shouldn't have to go in a 300K home to have to demo before I even move inDR Horton needs to stand by the word!!!
Regards,
*** ***

At the time of Ms*** visit, both Lot and Lot were available for purchase. Both Lots featured our home plan number 2538. MrRasmussen provided Ms*** with a price sheet for the community, which listed the “starting from” price for plan 2538, which was $442,789. That was the price of Lot 95. Lot was the lowest-priced plan due to its location adjacent to power lines. Lot was priced at $485,because of its more desirable location. At no time did MrRasmussen indicate to Ms*** that the price for Lot was the same as the price for Lot 95, and our price sheets clearly indicate that the price listed for each plan is the lowest-priced home for that plan. We are sorry that Ms*** misunderstood the “starting from” nature of the price sheet Sincerely, Terry M*** *** ** *** * *** *** *** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.The builder had me have my concrete torn apart, as they had left one of the pipe to irrigation system unglued and it would flood my backyard I would like this to be kept open until they have compensated me for itAlso, they fixed Floor Molding alignment with caulking, and the caulking shrunkI have informed the builder of that caulking shrunk, and am waiting for them to fix it
Regards,
*** ***

We appreciate the customer reaching out via the Revdex.com and have escalated the matter to the appropriate contact for resolutionA representative will be reaching out shortly to schedule a visit to their home

Met with her last week and authorized warranty work to be done to fix her sheetrockShe wanted it fixed per what she saw on the internet, which from a construction stand point is definitely not the way to fix itI explained the correct way in which we would fix and she and the company we are using
to do the repairs were working on the schedule to get it completed***Revdex.com* ***
* * *** ***
*** *** *** *** ***
*** *** ** ***
Dear * *** :
As a service to your business, this letter is in regards to a consumer complaint submitted to the Revdex.com about your business on 4/28/2:04:PM by *** *** and assigned complaint ID ***
Your customer has rejected the business' response. For your convenience, a copy of the customer's response is below To expedite this matter, please respond back to the Revdex.com within days of receiving this notice
In the Revdex.com's experience, the following tips often help foster trust in a business:
* Acknowledge customer concerns
* State the facts as you see them and avoid emotion
* Explain the actions you have taken to resolve concerns
Please understand that the customer's dispute and your response could be publicly posted on the Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this customer. The Revdex.com may redact the dispute of your response to protect privacy rights and to remove inappropriate language
If you have any questions, please contact us at *** between 9:a.mand p.mor by email at [email protected]
Regards,Dispute Resolution, Ad Review
Phone: (817) 882-
MESSAThank you for your letterI trust this response is timely to update you., having today off work to respond.D R Horton has contacted me, we have been communicatingCurrently the sheet rock is being taken care ofThere are other issues to discuss, i.eMB bathtub still separates from the wall when only 1/full, my concern is thelack of support for the tub filled with waterThe back dining room window has a leaking seal in the lower rightcomer, needing a work order from the installer, not completed.GE:

We have been in communication with the customer and although the issue was a non-warrantable item, which the customer understood, the division has offered to fix the issueThanks, ***

DRHI would like to meet on site and review the items of concern

This email is in response to the attached complaint received from Mr*** whom resides in our Sevilla community in Elk Grove CaliforniaMr*** was contacted yesterday to schedule the owner of the plumbing company out to perform an inspection on the toilet in questionThis morning the
toilet was pulled so we could camera the line to ensure the pipes were clear and there were no possible breaks in the lineUpon completion of the camera which showed the line was clear and free of breaks the wax ring was replaced and the toilet was reset If there is anything further please let me know Respectfully, *** *** *** *** Customer Service Area Manager DR Horton America's

We’ve been actively working with the homeowner to address his concernsUpon completion of repairs, the hurricane came through and he identified additional concerns, which delayed our confirmation that all open items were addressed as we did not want to ignore the items he recently brought to our attentionNow that we’ve addressed those final items, I can confirm that all pending, warrantable repairs on this home have been completed, and the final work is being scheduled todayThanks, ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute YET! It will be resolved if the repairs *** *** proposed are done correctlyThen we will be happy to close the case
Please enter your reason(s) for rejecting the business response below
This response is not to say we do not accept or will not let *** *** D.RHorton's construction manager perform repairsThis response to let the Revdex.com know that we had a conversation with *** and we are waiting to see if he follows through with the repairs as he stated yesterdayFeb 17, 2016, when he visited with us and went into our attic to see our concerns.*** the building inspector, did not show up for the meeting as planned and we were told by *** that the permit department does not want to get involvedEverything we said in our complaint was truthful but we do concede that our wording about replacing the sheathing may have sounded like we were implying hat the entire roof needed to be replacedThis was not what *** the inspector, told usHe said the sheathing where all of the 2x4s were beat in should al be removed and redone for piece of mind as we don't know what shingles were damaged and also the 2x4s where not nailed to the truss nor was the sheathing nailed down to the rafters.With that all said we enjoyed our talk with *** LeffertyHe proposed something that no one else has proposedHe said he would personally come out and oversee his workers install 2xrafters in all the locations where this roof is not to code, different locations; the rafter span all the way from the top to the bottom of the roof is more than inches on center, minimum building code for this 24/sheathing. *** said he would have his workers go to all the shingles that were possibly damaged by the 2xbeing beat in and re-nail them, claiming that even if there are nails that were pulled through the shingles he can just re-nail the shingles without any worries about the integrity of the shingles being compromised He will also install hurricane straps in places, remove some hip shingles and properly nail down the sheathing that was never nailed down, and fix places were 2x4s were installed and the sheathing is sticking up because shingle nails are preventing the sheathing from laying flatHe will also have his roofer cut out the felt on the ridge vent so it will vent properlyFinally, he will have his workers repair another sagging sheathing board in the front of the house AND nail down the roof vent in the back of the house that was installed a few months ago and was installed without any nails on the bottom of the vent. As long as *** has his framers and roofers perform all this work properly we will be VERY happyWe will be waiting to hear from *** and hopefully we will get all this behind us*** seems to be a better representative for D.RHorton and he seems to know his businessWe are optimistic and look forward to letting him perform these repairsWe will be happy to close this case if everything he promised comes to pass
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** *** Dear Ms***This letter is in response to my complaint filed with the Revdex.com against DR HortonI amrejecting the response because I still feel that DR Horton is responsible for the damagesThere wereseveral details about the incidents that were not included in DR Horton’s response to my complaintIhave attached a copy of the original letter sent to DR Horton on August 6, outlining the specificdetails of the events.As indicated in the original letter sent to DR Horton, I was not given a list of preferred contractors by DRHorton with my warranty packet as I was supposed toIf I had been given this list, I would not havecontacted another plumber initially*** *** also confirmed that this list was not placed in theinterior of the kitchen cabinetI was only sent this list after the incident on July 29th by DR Horton andhave the postmarked envelope to show when it was sentIn addition, I believe this is now consideredstructural damage since it affects an entire island in my kitchen, and therefore is still covered under thewarranty

The customer has been provided with a closing date

We are in communication with the homeowner and have requested photos regarding their concerns

I meet with the customer yesterday 7/7/and inspected the issueWe are making plans now to address the issue 100%

all pending items have been complete

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
This is no response to all of all my time wasted and the awful craftsmanship The builder is completely unacceptable There are several issues If anyone read my letter it clearly stated everything When am I going to get compensated for all my time off work to deal the incompetence and carelessness There still are holes in ceiling lanai Paint all over lanai glass door Cracked tile Cracks in ceiling Hurricane bolts cemented in ,unaccessable Bathroom counters carelessly scratched deep. This is all more awful issues not even dealt with yet I have spent countless hours of my time and still have tons of issues When do I get compensated and stuff resolved There response was not even answering and concerns The only issue somewhat addressed was they are gonna finally fix the incorrectly installed microwave After taking it in and out three time ruining the cabinets they finally understood They are installing microwaves so that owners can't even change the filters in them Unbelievable, besides steaming all over the above cabinets.I want answers from them No one seems to care The company so big no one cares anymore is my guess This was the worst choice I ever made Many of the other owners agree and have tons of issues too
Regards,
*** ***

A warranty manager will be reaching out to the customer to further discuss

DR Horton will provide the window and offer to replace the existing window but will have to remove the brick ledge and replace it. We will then have to caulk the interior and exterior as well as provide any touch ups as needed Per our previous phone conversation please call us to schedule *** ** *** Director of Customer Affairs

We worked with the homeowner to address his concerns and confirmed all assigned contractors completed the repair work requestedWe will contact the customer to address to discuss what, if any remaining concerns he has