Revdex.com, Thank you for bringing our customers' concerns to our attention. Review of the account shows start of service at the request of the customer but there is no record of a customer request to end the service or to cancel the request for service. While we understand the...
customer never moved into the residence, the customer accepted responsibility for the services until we were notified to remove the name. We suggest the customer contact the rental office of the complex to request acceptance of responsibility for the services. An email has been sent to the customer with our contact information. We will be glad to discuss this with the customer once contact is made. Please advise the customer to contact Customer Relations & Policy at 1-800-938-2118 for further assistance. Sincerely, C. B[redacted] - Customer Relations & Policy
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Since dealing with this situation I have received the same response from countless customer support representatives and customer account management representatives and I have told every single one of them the same thing, that the explanation provided to me is completely understandable. However, what Dominion Power fails to realize is this is an issue of what is RIGHT and WRONG. A representative of Dominion Power, someone working on behalf of the company, told me that I would not be charged for service during the time of the faulty meter. There are three things wrong with this; (1) Dominion Power tried to resolve an issue before knowing the real reason for the faulty meter. Dominion Power never should have told me that I would not be charged for service until they fully understood the extent of why my meter or meter components were not properly working, (2) Dominion Power never should have told me "YES" when I asked the question, "So I basically have free power until this issue is fixed?" Listen to the first phone conversation that I had with Dominion Power when I was made aware of this problem, and lastly (3) Dominion Power should not have waited almost three months to fix a known issue. All of this could have been fixed early on and this issue would not be an issue right now.Now onto the ethics issue I have with all of this. Dominion Power constantly says in all of their commercials that they are all about community help. If that is true, why did Dominion Power lie to one of their customers. If someone doing business for a company and directly representing that company tells you something, it is taken by the customer in GOOD FAITH that what the representative told them is true. I was mislead. This is why this issue is a matter of what is RIGHT and WRONG. It is wrong for a business representative to say one thing and then the company to do another. It is RIGHT for the company to fix the problem that one of their employees made by keeping true to their word. $[redacted] is a very small piece of change for a company that runs a monopoly on power is the state of Virginia. $[redacted] is a HUGE amount of money to an active duty military member living in the state of Virginia. Its not like I can just change electric companies. But now, because a Dominion Power employee mislead me I am out of a very large sum of my income. Its not ethical. Dominion Power needs to make right on this and keep their word to their customers.
Regards,
[redacted]
Revdex.com,Thank you for bringing this customer’s concerns to our attention. We appreciate the opportunity to research and respond.After receiving this inquiry the Customer Relations and Policy department reviewed Dominion Energy’s Policy and Procedures associated with paying...
online and this customer’s account. Currently Dominion Energy will suspend the option to pay online if a customer has two returned items within a twelve month period. The ability to make payments online again will be restored once the date of the oldest returned item has passed and no additional returned items are received. Upon review of this customer’s account, it was determined that the policy has been correctly applied. The block on this account was already in place prior to the most recent returned item(s) that were associated with incorrect banking information.Again, thank you for allowing us the opportunity to address this customer’s concerns. If you have any additional questions, or if we can be of any further assistance, feel free to call [redacted].Sincerely,[redacted] [redacted]
Revdex.com,After extensive research, the error in sending Mr. [redacted] emails has been found and resolved. Mr. [redacted]'s eBill resumed on January 27th. I have been in contact with Mr. [redacted] and he is aware of the error and of the correction. Mr. [redacted] has been given my email and phone number for future contact should additional issues arise related to eBill.We trust this will resolve Mr. [redacted]'s concerns.Sincerely,C. B[redacted]Customer Relations & Policy
January 5, 2018
Revdex.com,
Thank you for bringing this customer’s concern to
our attention. We appreciate the opportunity to research and investigate
further.
Dominion Energy made telephone contact to the
customer and discussed their outage information concern....
Dominion strives to
provide excellent customer service and certainly has good intentions to provide
our customers with accurate information during power outages; however, there
are situations beyond our control which may cause an outage re-assessment,
resulting in changes to our estimated restoration timeframe. The customer
appears to be satisfied with the Company’s resolution.
If you have questions, or if Customer Relations
may be of further assistance to you or the customer, please call us at
1-[redacted]-[redacted]-[redacted].
Sincerely,
Greg W[redacted]
Dominion Energy Virginia
Customer Relations & Policy
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
This is in regards to previous complaint ID # [redacted]. I was told previously by Dominion Power representative [redacted] that I had an outstanding bill that needed to be paid and once it was paid that my power would be restored. The bill was paid and I was told that I needed to send in a copy of the lease. I advised that I could not send in a lease because the property belongs to me. They told me to send in a copy of the deed and this was done. I am now being told that power cannot be restored until I pay a bill that was in someone else's name. Can someone call me ASAP. There is not a law that says you are responsible for someone else's bill. I was also told that I have been living at the residence the whole time, in which this is not the case. The supervisors are very unprofessional - they go by what's stated in the notes instead of trying to resolve the problem..... I would like to be contacted and this issue resolved ASAP. I would also like to speak to [redacted] since he was the person involved in this issue from beginning in helping to get this issue resolved.
Thank you for
bringing this customer’s concerns to our attention. We appreciate the
opportunity to research and respond as necessary.
Dominion has
had the opportunity to discuss this customer’s concerns regarding a perceived
high bill since...
the information was received from the Revdex.com.
This customer’s meter reading is verified and not estimated. The current
charges are accurate. Dominion has also discussed with this customer our
available Serious Medical Condition form that allows customer’s with
individuals in their home with serious medical conditions additional options
regarding their bill. This customer’s account has been assessed a security
deposit in accordance with Dominion’s Terms and Conditions approved by the
State Corporation Commission for standard residential deposit requirements that
are applied to all residential electric customer accounts.
Again, thank
you for allowing us the opportunity to address our customer’s concerns. If you
have any additional questions, or if we can be of any further assistance, feel
free to call 1-800-938-2118.
September
7, 2016
RevDex.com,
Thank
you for bringing this customer’s concern to our attention. We appreciate the opportunity to research and
investigate further.
The
Company made telephone contact to the customer and discussed the deposit
issue. The...
customer was charged a
security deposit after the Company’s billing and payment assessment. Based on our
records, the previous security deposit was applied to the customer’s account on
March 31, 2010.
Additionally,
the Company shared ways to conserve energy by using the Company’s recommended
thermostat settings for the winter and summer (68 for heating and 78 for
cooling) and to ensure home appliances, such as their heat pump, are functioning
properly. To learn more about energy
conservation, the customer may contact our Customer Service Center at [redacted] or visit our website at www.dom.com and enter “Energy Saving”
in the search field.
Again,
thank you for allowing us the opportunity to address the customer’s
concern. If Customer Relations and
Policy may be of further assistance to you or the customer, please call us at [redacted]
Sincerely,
Greg W[redacted]
[redacted]
[redacted]
*
October 28, 2016
Revdex.com,
Thank you for bringing this customer’s concern to our attention. We appreciate the opportunity to research and investigate further.
Dominion made telephone contact to the customer and discussed the occurrence on October 13, 2016 as mentioned in the...
customer’s report to the Revdex.com. Dominion made a sincere apology to the customer and contacted the employee’s managerial department.
Again, thank you for allowing us the opportunity to address the customer’s concern. If Customer Relations and Policy may be of further assistance to you or the customer, please call us at [redacted]
Sincerely,
Greg W[redacted]
Dominion Virginia Power
Customer Relations & Policy
March 23, 2018
Revdex.com,
Thank you for bringing this customer’s concern to
our attention. We appreciate the opportunity to research and investigate
further.
Dominion Energy regrets the number of attempts
the customer had to make to cancel a certain services with...
Home-Serve Products
and Services. Please accept our sincere apology for the inconvenience and
frustration this issue may have caused.
As, of March 21, the customer’s request to cancel
coverage has been confirmed. It is
Dominion Energy’s understanding that a refund for $**.** has been processed and
the customer can expect this refund very soon.
If you have questions, or if Customer Relations
may be of further assistance to you or the customer, please call us at
1-800-[redacted].
Sincerely,
Greg W[redacted]
Dominion Energy Virginia
Customer Relations & Policy
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
Thank you for bringing this customer’s
concerns to our attention. We appreciate the opportunity to research and
respond as necessary.
Our investigation revealed on May 2 our
technician discovered a breaker was in the “on” position when a...
voltage check was
performed at the meter on the scheduled start date. When this occurs, for safety reasons we are unable
to connect the service since this may cause a fire or damage to an electrical
appliance. Once we received notification from the customer that the breaker
condition was resolved we released a
same day service order and
turned
on the service. We apologize for the inconvenience caused by our associates communicating
the incorrect reason why we could not complete the service work.
As a token of our sincerity, we have applied a $30 goodwill
credit to the customer’s electric service account.
Again, thank you for allowing us the
opportunity to address this customer’s concerns. If you have any additional
questions, or if we can be of further assistance, please call us at
1-800-938-2118.
Sincerely,
Ms. K. C[redacted]
Dominion Customer
Relations & Policy
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The understanding of "your" company is obviously not that the information would be updated. I was told on numerous occasions, before and after payment, that this information would be deleted from my credit profile. Delete this information or communicate the deletion to the collection agency or "your" company is in direct violation of bait and switch regulations that were set in place to protect consumers like myself. If u don't believe the information I say as true, please refer to your phone records where I called from 804 882 5959 where I was told that this shouldn't be reporting from you or the agency. "Your" company lied to me and I expect "you" to deliver on your word.
Regards,
[redacted]
Revdex.com,
Thank you for bringing our Customer’s concerns to our attention.
We appreciate the opportunity to research and respond as necessary.
Residential security deposits are eligible for refund 12 months
from the date the final installment is received if the...
account is in good
standing. Dominion has received a letter from this customer requesting the same
information and we will respond to that letter quoting the specific
requirements necessary to obtain a deposit refund on this account.
Again, thank you for allowing us the opportunity to address our
customer’s concerns. If you have any additional questions, or if we can be of
any further assistance, feel free to call [redacted]
Sincerely,
[redacted]
[redacted] [redacted]
Dominion Virginia/North Carolina Power
Revdex.com,Thank you for bringing this customer’s concerns to our attention. We appreciate the opportunity to research and investigate further.It is never our desire to disconnect a customer. When the service at this location was disconnected, Dominion’s records indicate the apartment...
complex was notified that repairs would be required before the service could be reconnected. The damage to this meter did not prevent the meter from being read on a monthly basis but did constitute a possible safety issue that needed to be corrected before reconnecting service. The damage has been corrected by an electrician and the service has been reconnected by Dominion.The disconnection of service and subsequent delay in reconnection was not caused by any negligence of Dominion and thus a credit or any compensation is not warranted. If you have questions, or if we can be of any further assistance to you or the customer, please call us at 1-[redacted].Sincerely, Daniel G[redacted]
[redacted]
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The response from [redacted] misstates the transactions which occurred. The OWNER of the property at [redacted] has NEVER contacted Dominion Power to request service. The OWNER of 5943 [redacted] has NEVER contacted Dominion Power to request service. They are NOT the same owner! We have explained this over and over. [redacted] ** manages on behalf of both owners, however, their accounts are SEPARATE and should never, ever be combined in any way.Why is this so difficult for Dominion to understand?
Regards,
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
This information is incorrect. I have been the leaseholder on the apartment in question since the end of October of 2015. To verify this information, you can contact [redacted] my property manager at [redacted] Her contact email is [redacted] and her contact number is [redacted] My service was disconnected for nonpayment, which I understood was my responsibility to fix, and I paid off my outstanding balance in an effort to have my electricity turned back on. I spoke with at least six different individuals at the company in an effort to do exactly that. Many of them could not tell me what the problem was with turning the power back on, and those that did had opposing opinions. One of the individuals I spoke with told me that after disconnection that they removed the meter because they suspected tampering because of increased and continued use of the meter. At this point, I was staying in [redacted] and not using any power at my apartment. I am more than 8 months pregnant, so I have doctor records and you can contact my work office for more documentation that I was not present in the state of [redacted] during the period when the charges were accumulated. The contact email for my office manager is [redacted] The last person I spoke with at the company informed me that their company does not provide any opportunity to dispute the charges. Her response was that if I was the sole leaseholder on the apartment at the time of the charges, then regardless of where I was, or the fact that they chose to leave their meter unprotected and outside of a large apartment building, then I am responsible for paying the charges accrued on that meter. Thank you for your time and effort in this matter on my account.
Revdex.com,
Thank you for bringing this customer’s concerns to our attention. We appreciate the opportunity to research and respond as necessary.
Dominion regrets the difficulty that this customer experienced in attempting to successfully complete his request. Dominion attempted to...
access this location to perform the customer’s request but was unable to gain access. Dominion has since completed the customer’s request as originally requested. The customer will not be responsible for any charges past the date of their original request. We apologize for any inconvenience.
Again, thank you for allowing us the opportunity to address this customer’s concerns. If you any additional questions, or if we can be of any further assistance, feel free to call [redacted]
Sincerely,
[redacted]
[redacted]
In recognition of energy assistance on the account, prior to disconnection, and as a courtesy to the customer we have waived the deposit. Late fees are appropriate when the account is past due. Because of the now waived deposit, we have removed late payment fees for May and...
June 2017, the two months when the deposit was on the account. The current disconnect notice on the account is [redacted] The due date has been extended to [redacted], by [redacted]. Service is subject to interruption if payment not received.
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.There was NO mention of any additional security deposit by both Dominion Virginia Power Customer Service people, they can pull the tapes and listen to the call. I would have remembered that and not questioned it now if that was the case, but it was NOT.
Regards,
[redacted]
Revdex.com, Thank you for bringing our customers' concerns to our attention. Review of the account shows start of service at the request of the customer but there is no record of a customer request to end the service or to cancel the request for service. While we understand the...
customer never moved into the residence, the customer accepted responsibility for the services until we were notified to remove the name. We suggest the customer contact the rental office of the complex to request acceptance of responsibility for the services. An email has been sent to the customer with our contact information. We will be glad to discuss this with the customer once contact is made. Please advise the customer to contact Customer Relations & Policy at 1-800-938-2118 for further assistance. Sincerely, C. B[redacted] - Customer Relations & Policy
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Since dealing with this situation I have received the same response from countless customer support representatives and customer account management representatives and I have told every single one of them the same thing, that the explanation provided to me is completely understandable. However, what Dominion Power fails to realize is this is an issue of what is RIGHT and WRONG. A representative of Dominion Power, someone working on behalf of the company, told me that I would not be charged for service during the time of the faulty meter. There are three things wrong with this; (1) Dominion Power tried to resolve an issue before knowing the real reason for the faulty meter. Dominion Power never should have told me that I would not be charged for service until they fully understood the extent of why my meter or meter components were not properly working, (2) Dominion Power never should have told me "YES" when I asked the question, "So I basically have free power until this issue is fixed?" Listen to the first phone conversation that I had with Dominion Power when I was made aware of this problem, and lastly (3) Dominion Power should not have waited almost three months to fix a known issue. All of this could have been fixed early on and this issue would not be an issue right now.Now onto the ethics issue I have with all of this. Dominion Power constantly says in all of their commercials that they are all about community help. If that is true, why did Dominion Power lie to one of their customers. If someone doing business for a company and directly representing that company tells you something, it is taken by the customer in GOOD FAITH that what the representative told them is true. I was mislead. This is why this issue is a matter of what is RIGHT and WRONG. It is wrong for a business representative to say one thing and then the company to do another. It is RIGHT for the company to fix the problem that one of their employees made by keeping true to their word. $[redacted] is a very small piece of change for a company that runs a monopoly on power is the state of Virginia. $[redacted] is a HUGE amount of money to an active duty military member living in the state of Virginia. Its not like I can just change electric companies. But now, because a Dominion Power employee mislead me I am out of a very large sum of my income. Its not ethical. Dominion Power needs to make right on this and keep their word to their customers.
Regards,
[redacted]
Revdex.com,Thank you for bringing this customer’s concerns to our attention. We appreciate the opportunity to research and respond.After receiving this inquiry the Customer Relations and Policy department reviewed Dominion Energy’s Policy and Procedures associated with paying...
online and this customer’s account. Currently Dominion Energy will suspend the option to pay online if a customer has two returned items within a twelve month period. The ability to make payments online again will be restored once the date of the oldest returned item has passed and no additional returned items are received. Upon review of this customer’s account, it was determined that the policy has been correctly applied. The block on this account was already in place prior to the most recent returned item(s) that were associated with incorrect banking information.Again, thank you for allowing us the opportunity to address this customer’s concerns. If you have any additional questions, or if we can be of any further assistance, feel free to call [redacted].Sincerely,[redacted] [redacted]
Revdex.com,After extensive research, the error in sending Mr. [redacted] emails has been found and resolved. Mr. [redacted]'s eBill resumed on January 27th. I have been in contact with Mr. [redacted] and he is aware of the error and of the correction. Mr. [redacted] has been given my email and phone number for future contact should additional issues arise related to eBill.We trust this will resolve Mr. [redacted]'s concerns.Sincerely,C. B[redacted]Customer Relations & Policy
January 5, 2018
Revdex.com,
Thank you for bringing this customer’s concern to
our attention. We appreciate the opportunity to research and investigate
further.
Dominion Energy made telephone contact to the
customer and discussed their outage information concern....
Dominion strives to
provide excellent customer service and certainly has good intentions to provide
our customers with accurate information during power outages; however, there
are situations beyond our control which may cause an outage re-assessment,
resulting in changes to our estimated restoration timeframe. The customer
appears to be satisfied with the Company’s resolution.
If you have questions, or if Customer Relations
may be of further assistance to you or the customer, please call us at
1-[redacted]-[redacted]-[redacted].
Sincerely,
Greg W[redacted]
Dominion Energy Virginia
Customer Relations & Policy
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
This is in regards to previous complaint ID # [redacted]. I was told previously by Dominion Power representative [redacted] that I had an outstanding bill that needed to be paid and once it was paid that my power would be restored. The bill was paid and I was told that I needed to send in a copy of the lease. I advised that I could not send in a lease because the property belongs to me. They told me to send in a copy of the deed and this was done. I am now being told that power cannot be restored until I pay a bill that was in someone else's name. Can someone call me ASAP. There is not a law that says you are responsible for someone else's bill. I was also told that I have been living at the residence the whole time, in which this is not the case. The supervisors are very unprofessional - they go by what's stated in the notes instead of trying to resolve the problem..... I would like to be contacted and this issue resolved ASAP. I would also like to speak to [redacted] since he was the person involved in this issue from beginning in helping to get this issue resolved.
RevDex.com,
Thank you for
bringing this customer’s concerns to our attention. We appreciate the
opportunity to research and respond as necessary.
Dominion has
had the opportunity to discuss this customer’s concerns regarding a perceived
high bill since...
the information was received from the Revdex.com.
This customer’s meter reading is verified and not estimated. The current
charges are accurate. Dominion has also discussed with this customer our
available Serious Medical Condition form that allows customer’s with
individuals in their home with serious medical conditions additional options
regarding their bill. This customer’s account has been assessed a security
deposit in accordance with Dominion’s Terms and Conditions approved by the
State Corporation Commission for standard residential deposit requirements that
are applied to all residential electric customer accounts.
Again, thank
you for allowing us the opportunity to address our customer’s concerns. If you
have any additional questions, or if we can be of any further assistance, feel
free to call 1-800-938-2118.
Sincerely,
Daniel
G[redacted]
Dominion
Virginia Power
September
7, 2016
RevDex.com,
Thank
you for bringing this customer’s concern to our attention. We appreciate the opportunity to research and
investigate further.
The
Company made telephone contact to the customer and discussed the deposit
issue. The...
customer was charged a
security deposit after the Company’s billing and payment assessment. Based on our
records, the previous security deposit was applied to the customer’s account on
March 31, 2010.
Additionally,
the Company shared ways to conserve energy by using the Company’s recommended
thermostat settings for the winter and summer (68 for heating and 78 for
cooling) and to ensure home appliances, such as their heat pump, are functioning
properly. To learn more about energy
conservation, the customer may contact our Customer Service Center at [redacted] or visit our website at www.dom.com and enter “Energy Saving”
in the search field.
Again,
thank you for allowing us the opportunity to address the customer’s
concern. If Customer Relations and
Policy may be of further assistance to you or the customer, please call us at [redacted]
Sincerely,
Greg W[redacted]
[redacted]
[redacted]
*
October 28, 2016
Revdex.com,
Thank you for bringing this customer’s concern to our attention. We appreciate the opportunity to research and investigate further.
Dominion made telephone contact to the customer and discussed the occurrence on October 13, 2016 as mentioned in the...
customer’s report to the Revdex.com. Dominion made a sincere apology to the customer and contacted the employee’s managerial department.
Again, thank you for allowing us the opportunity to address the customer’s concern. If Customer Relations and Policy may be of further assistance to you or the customer, please call us at [redacted]
Sincerely,
Greg W[redacted]
Dominion Virginia Power
Customer Relations & Policy
March 23, 2018
Revdex.com,
Thank you for bringing this customer’s concern to
our attention. We appreciate the opportunity to research and investigate
further.
Dominion Energy regrets the number of attempts
the customer had to make to cancel a certain services with...
Home-Serve Products
and Services. Please accept our sincere apology for the inconvenience and
frustration this issue may have caused.
As, of March 21, the customer’s request to cancel
coverage has been confirmed. It is
Dominion Energy’s understanding that a refund for $**.** has been processed and
the customer can expect this refund very soon.
If you have questions, or if Customer Relations
may be of further assistance to you or the customer, please call us at
1-800-[redacted].
Sincerely,
Greg W[redacted]
Dominion Energy Virginia
Customer Relations & Policy
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
Revdex.com,
Thank you for bringing this customer’s
concerns to our attention. We appreciate the opportunity to research and
respond as necessary.
Our investigation revealed on May 2 our
technician discovered a breaker was in the “on” position when a...
voltage check was
performed at the meter on the scheduled start date. When this occurs, for safety reasons we are unable
to connect the service since this may cause a fire or damage to an electrical
appliance. Once we received notification from the customer that the breaker
condition was resolved we released a
same day service order and
turned
on the service. We apologize for the inconvenience caused by our associates communicating
the incorrect reason why we could not complete the service work.
As a token of our sincerity, we have applied a $30 goodwill
credit to the customer’s electric service account.
Again, thank you for allowing us the
opportunity to address this customer’s concerns. If you have any additional
questions, or if we can be of further assistance, please call us at
1-800-938-2118.
Sincerely,
Ms. K. C[redacted]
Dominion Customer
Relations & Policy
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The understanding of "your" company is obviously not that the information would be updated. I was told on numerous occasions, before and after payment, that this information would be deleted from my credit profile. Delete this information or communicate the deletion to the collection agency or "your" company is in direct violation of bait and switch regulations that were set in place to protect consumers like myself. If u don't believe the information I say as true, please refer to your phone records where I called from 804 882 5959 where I was told that this shouldn't be reporting from you or the agency. "Your" company lied to me and I expect "you" to deliver on your word.
Regards,
[redacted]
Revdex.com,
Thank you for bringing our Customer’s concerns to our attention.
We appreciate the opportunity to research and respond as necessary.
Residential security deposits are eligible for refund 12 months
from the date the final installment is received if the...
account is in good
standing. Dominion has received a letter from this customer requesting the same
information and we will respond to that letter quoting the specific
requirements necessary to obtain a deposit refund on this account.
Again, thank you for allowing us the opportunity to address our
customer’s concerns. If you have any additional questions, or if we can be of
any further assistance, feel free to call [redacted]
Sincerely,
[redacted]
[redacted] [redacted]
Dominion Virginia/North Carolina Power
Revdex.com,Thank you for bringing this customer’s concerns to our attention. We appreciate the opportunity to research and investigate further.It is never our desire to disconnect a customer. When the service at this location was disconnected, Dominion’s records indicate the apartment...
complex was notified that repairs would be required before the service could be reconnected. The damage to this meter did not prevent the meter from being read on a monthly basis but did constitute a possible safety issue that needed to be corrected before reconnecting service. The damage has been corrected by an electrician and the service has been reconnected by Dominion.The disconnection of service and subsequent delay in reconnection was not caused by any negligence of Dominion and thus a credit or any compensation is not warranted. If you have questions, or if we can be of any further assistance to you or the customer, please call us at 1-[redacted].Sincerely, Daniel G[redacted]
[redacted]
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The response from [redacted] misstates the transactions which occurred. The OWNER of the property at [redacted] has NEVER contacted Dominion Power to request service. The OWNER of 5943 [redacted] has NEVER contacted Dominion Power to request service. They are NOT the same owner! We have explained this over and over. [redacted] ** manages on behalf of both owners, however, their accounts are SEPARATE and should never, ever be combined in any way.Why is this so difficult for Dominion to understand?
Regards,
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
This information is incorrect. I have been the leaseholder on the apartment in question since the end of October of 2015. To verify this information, you can contact [redacted] my property manager at [redacted] Her contact email is [redacted] and her contact number is [redacted] My service was disconnected for nonpayment, which I understood was my responsibility to fix, and I paid off my outstanding balance in an effort to have my electricity turned back on. I spoke with at least six different individuals at the company in an effort to do exactly that. Many of them could not tell me what the problem was with turning the power back on, and those that did had opposing opinions. One of the individuals I spoke with told me that after disconnection that they removed the meter because they suspected tampering because of increased and continued use of the meter. At this point, I was staying in [redacted] and not using any power at my apartment. I am more than 8 months pregnant, so I have doctor records and you can contact my work office for more documentation that I was not present in the state of [redacted] during the period when the charges were accumulated. The contact email for my office manager is [redacted] The last person I spoke with at the company informed me that their company does not provide any opportunity to dispute the charges. Her response was that if I was the sole leaseholder on the apartment at the time of the charges, then regardless of where I was, or the fact that they chose to leave their meter unprotected and outside of a large apartment building, then I am responsible for paying the charges accrued on that meter. Thank you for your time and effort in this matter on my account.
Revdex.com,
Thank you for bringing this customer’s concerns to our attention. We appreciate the opportunity to research and respond as necessary.
Dominion regrets the difficulty that this customer experienced in attempting to successfully complete his request. Dominion attempted to...
access this location to perform the customer’s request but was unable to gain access. Dominion has since completed the customer’s request as originally requested. The customer will not be responsible for any charges past the date of their original request. We apologize for any inconvenience.
Again, thank you for allowing us the opportunity to address this customer’s concerns. If you any additional questions, or if we can be of any further assistance, feel free to call [redacted]
Sincerely,
[redacted]
[redacted]
In recognition of energy assistance on the account, prior to disconnection, and as a courtesy to the customer we have waived the deposit. Late fees are appropriate when the account is past due. Because of the now waived deposit, we have removed late payment fees for May and...
June 2017, the two months when the deposit was on the account. The current disconnect notice on the account is [redacted] The due date has been extended to [redacted], by [redacted]. Service is subject to interruption if payment not received.
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.There was NO mention of any additional security deposit by both Dominion Virginia Power Customer Service people, they can pull the tapes and listen to the call. I would have remembered that and not questioned it now if that was the case, but it was NOT.
Regards,
[redacted]