Revdex.com:I have already sent Indiana driver information for the time frame this service was started, along with tax records and etcMy local police dept says they can not file a report for something that happened in 2013, due to it now being I sent you a copy for the Federal Trade commission report but it is not notarizedIt will cost me to have both pages notarizedWho is responsible for payment of the notarization, since I did not give permission for your company to turn on service in my name? Do you not ask for any type of ID? There are no utility companies in Richmond Indiana that allow someone to start service without a valid IDHow do you legally get away with that and then harass innocent people for an account you can validate?
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
May 3,
Revdex.com,
Thank you for bringing this customer’s concern to our
attention. We appreciate the opportunity
to research and investigate further
Dominion made telephone contact to the customer and
discussed high bill concernsA high bill investigation
was previously conducted
on April 27, and our investigator did not find anything out of the ordinary
concerning the meterThe meter was working correctly, and the meter readings
for the customer’s two billing cycles were verified, and not estimatedThe
Company recommends thermostat settings for the winter (degrees) and summer
(degrees) to conserve energy useAdditionally, the Company suggested the heating and cooling unit be checked to ensure it is functioning properly
Again, thank you for allowing us the opportunity to address
this customer’s concern. If Customer
Relations may be of further assistance to you or the customer, please call us
at 1-800-938-
Sincerely,
Greg W***
Dominion Virginia Power
Customer Relations & Policy
Revdex.com,Thank you for bringing this customer's concerns to our attentionWe appreciate the opportunity to research and respond as necessary.Dominion has already communicated with this customer and is in the process of addressing his concernsWe have agreed to maintain contact to
ensure resolution.Again, thank you for allowing us the opportunity to address this customer's concernIf you have any additional questions, or if we can be of any further assistance, feel free to call ***Sincerely,
*** ***
*** *** ***
Revdex.com,Thank you for bringing this customer’s concerns to our attentionWe appreciate the opportunity to research and respond as necessary.We certainly understand your concerns as no one wants to pay for more electricity than they feel they have usedTherefore, after receiving
your email dated September 21, this account was thoroughly reviewed to assure billing accuracyWhen customers contact us regarding high bills, we attempt to help explain the usageHowever, we are not always able to do so due to a variety of factorsSome of the key factors to consider when comparing electric bills are the number of days in the billing cycle, rates, and the average daily temperature during the time period in questionIn most cases, an increase in average temperature can attribute to an increased amount of electricity used for cooling.Our investigation did not reveal any information that would indicate this account has been billed incorrectlyHowever, to ensure the meter serving this home is recording accurately, Dominion has scheduled an on-site meter testOnce the meter test is complete, the results will be communicated to the customer via their forwarding mailing address on fileOnce complete, if any bill adjustments are warranted the Customer Relations department will communicate with the customer.Again, thank you for allowing us the opportunity to address this customer’s concernsIf you have any additional questions, or if we can be of any further assistance, feel free to contact ***Sincerely,Daniel G***Dominion Virginia Power
September 5,
Revdex.com,
Thank you for bringing this customer’s concern to our
attention. We appreciate the opportunity
to research and investigate further
Based on our investigation, we confirm the customer has been
billed correctly. The
meter readings
were verified and not estimated, as indicated on each consecutive billing
statement for the past monthsAdditionally, our records show the customer
agreed to a six-month payment arrangement which was set up online by the
customer on August Previous payment arrangements were not keptUnfortunately,
due to the customer’s unsatisfactory payment history with us, the Company is
unable to waive the security deposit.
As regulated by the Virginia State Corporation Commission
(SCC), our Terms and Conditions, Deposits Section IX, paragraph (A) states from
time to time, as a guarantee of payment for Electric Service provided, the
Company may assess a security depositIn this case, the customer has received
several disconnection notices which indicates the account was considered at
risk; therefore, a deposit was warranted
Dominion is always willing to assist our customers by
performing high bill investigations and testing our meter to ensure accuracy in
our billingIt does not appear the customer, while residing at the residence, has
made such requests. We hope our
explanation is satisfactory to the customer
If you have questions, or if we can be of any further
assistance to you or the customer, please call us at 1-***-***-***
Sincerely,
Greg W***
*** *** ***
*** *** * ***
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The payment plan they keep talking about was voided on the 6th of January because I spoke with a rep and was told my balance was The bill was pd in full by then.
Regards,
*** ***
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have spent several hours on the phone with Dominion since my original complaint trying to no avail to get this situation sorted outI was incorrectly given information the first time I called DominionSubsequent calls have determined that I am on the net metering program HOWEVER I am still not receiving the solar credit! I know this because I have had a technician out to my house from my solar panel company to tell me that my panels are working and that my bill is way too high for the amount of panels that I haveI also took it upon myself to find another person who also has Dominion and solar panels to compare bills and living situationsThis person has a similar sized house with a similar sized family and her bill is *** dollarsIn addition to that, this person only has solar panels whereas I have so I should see a GREATER difference on my billBut I did manage to get a technician out to see about repairing the exposed wires on our meterWhile he was there he took a look at the solar situation and even stated that we were getting screwed on our bill after explaining everything to him and stated that we needed to get someone from Dominion who specializes in the solar power to come look at our meter and situation in personThey will not send anyone out because they continue to state that nothing is wrongThe previous owner never paid more than $** on her electric billI want someone to come out to my house and look at the solar situation on Dominions part (because I’ve already paid an expensive technician from my solar company to tell me nothing is wrong with my system) to come figure out what is wrong because something is DEFINITELY wrongAnd I want to be paid back for the solar that has not been showing on my bill since I have moved here in April
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
Revdex.com,Thank you for bringing this customer’s concerns to our attentionWe appreciate the opportunity to research and respond as necessary.Dominion technicians and engineers, on separate occasions, have responded to this location and have not discovered any safety issuesIn
addition, after receiving this inquiry from the Revdex.com, a supervisor from the engineering department attempted to reach out to this customerA voicemail was left at the phone number provided by the customer requesting they return the call to discuss their concerns furtherDominion has yet to hear back from this customer.Again, thank you for allowing us the opportunity to address this customer’s concernsIf you have any additional questions, or if w can be of further assistance, feel free to call ***Sincerely,Daniel G***Dominion Virginia Power
On behalf of Dominion Products and Services, Inc("DPS"), I am responding to the above•referenced complaint concerning DPS's In-Home Electric Line Repair Program ("Program"). Please note that it is DPS, not Dominion Virginia Power ('DVP,,), which is the appropriate respondent in this
matter. DPS denies the allegations of wrongdoing by Complainant. Complainant, who is an electric utility customer ofDVP, emolled in the Program on March 27, by signed business reply cardUnder the Program, the monthly charge of $is billed on a customer's monthly DVP bill in a separate and distinct section of the billAs set forth clearly in the Program terms and conditions, customers become eligible for coverage after the first payment is received by DPS and enrollment in the Program exceeds daysMoreover, to maintain eligibility, a customer must ensure that he or she is paying timely and paying enough each month to DVP to cover both DVP's chargwhich all payments are always first applied-and DPS's charges. After his March 27, enrollment, Complainant's first DVP bill statement containing the $Program charge was issued on April 30, However, when Complainant called in a Program claim to DPS on May 8, he was denied because as of that date DPS had not received the required first Program paymentWhile DPS regrets that this situation has occurred, it stands by that denial. In conclusion, DPS has done nothing wrong in this matter and respectfully requests that the complaint be closed
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
At this stage, I am not satisfied with Dominion's response because they actually went ahead and replaced my meter on July 10, They took away the old meter and have not provided me with any written documentation on the old meter and the test resultsI am working with an electrician who is preparing a detailed analysis of home usage vsmeter read, and that should be ready shortlyUntil I receive a detailed Dominion response on the old meter functionality and test results, I do not think that they adequately addressed my concernsAlso, the fact that they replaced the meter shows that they did not think the old meter worked right, and they owe me money.*** ***
Thank you for bringing this customer’s deposit
concerns to our attention. We appreciate the opportunity to research and
respond as necessary.
As
a regulated utility, Dominion Virginia Power is governed by the Virginia State
Corporation...
Commission (SCC). In
compliance with our Terms and Conditions, on file with the SCC, we may secure
accounts with deposits. A deposit is
required for all new customers without previous satisfactory payment history
with us within the last 12 months.
We received
an acceptable Credit Reference Letter on December 2, and processed
a deposit waiver for $230. Current
account information is available by managing the account online at dom.com or by contacting us at 1-866-366-4357.
Again, thank you for allowing us the
opportunity to address this customer’s concerns. If you have any additional
questions, or if we can be of further assistance, please call us at
1-800-938-2118.
Sincerely,
Ms. K. C[redacted]
Dominion Customer
Relations & Policy Specialist II
Thank you for bringing this customer’s concerns
to our attention. We appreciate the opportunity to research and respond as
necessary.
According
to our records we charged off an unpaid balance and turned the electric service
account over...
to [redacted], a collection agency. The collection agency reported the unpaid
debt to the credit bureaus. On August 5, 2015, we acknowledged receipt our
customer’s payment of $155 on August 4, 2015, and agreed to settle for less than
the full balance. It is our
understanding the credit report will still reflect the amount that was
initially charged off as a loss however, when a charged off account is paid
the account status will be updated to show that it is no longer delinquent. This
process may take up to 90 days to be completed.
While
we empathize with the implications of this item on our customer’s credit
report, we are not in a position to require the collection agency to request
removal of the reported debt from the credit bureaus.
Again, thank you for allowing us the
opportunity to address this customer’s concern. If you have any additional
questions, or if we can be of any further assistance, please call us at
1-800-938-2118.
Sincerely,
Ms. K. C[redacted]
Dominion Customer
Relations & Policy
Revdex.com,
Thank you for bringing this customer’s
deposit concerns to our attention. We appreciate the opportunity to research and
respond as necessary.
We regret the incident that caused our
customer’s account to close in error.
When an applicant...
requests service at a new location, we accept the new
application in good faith unless there is questionable information. There are
rare exceptions, as in this instance, when we are given the incorrect address.
Our records indicate when the account
closed the deposit on hand plus interest totaling $290.29 was applied toward
the closing bill dated November 13, 2015.
Based on a review of the payment history within the last 12 months the
new account needed to be secured. When
the new account was established a deposit for $280 was requested and billed in
three installments; two at $93 and the final installment at $94. Accounts
are reviewed one year from the date the last deposit installment is paid in
full. If the credit history is
satisfactory, the deposit will be applied to the account on the following
month’s bill. The customer may request a refund check after the
deposit/interest is applied to the account.
Again, thank you for allowing us the
opportunity to address this customer’s concerns. If you have any
additional questions, or if we can be of further assistance, please call us at
1-800-938-2118.
Sincerely,
Ms. K. C[redacted]
Dominion Customer
Relations & Policy
Thank you for bringing this customer’s billing concerns to our attention. We appreciate the opportunity to research and respond as necessary.
We certainly understand no one wants to pay for more electricity than they feel they have used. Per the...
customer’s request, we sent a representative to the service address on July 10, to inspect the meter and ensure the customer was billed for the correct usage. Our representative obtained a “visual” meter reading which was in line with previous meter readings and performed a calibrated meter test.
The meter was found to be recording 99.82% on the Light Load and 100.05% on the Full Load. The standards filed with our regulatory body require recording within 2% plus or minus of 100%. The results of this test reflected that the meter was recording well within the accuracy limits as set forth by the Virginia State Corporation Commission. Our investigation has failed to disclose any conditions which would indicate the bills previously rendered were incorrect.
Again, thank you for allowing us the opportunity to address this customer’s concern. If you have any additional questions, or if we can be of any further assistance, please call us at [redacted]
Revdex.com,The complainant has a customer record with a name he states is no longer in use. In order to change the customer data we must receive the court documents related to the legal change in name. Once received the customer record will be changed. The customer has been advised how...
to provide this information.Security deposits are based on the average electric usage at a premise over at least a 6 month period. This particular premise does not have 6 months usage and is subject to the minimum security deposit amount of $260. Once 6 months usage has been recorded the security deposit can be reassessed.For further questions or concerns call Customer Relations & Policy at [redacted] Sincerely, [redacted]
[redacted]
Revdex.com,Ms. [redacted] was assessed a security deposit on 7/5/16 per our Terms & Conditions as filed with the [redacted]. Section IX is attached for review. Deposits are held for one year after the final installment of the deposit is satisfied. Once the...
customer has established required credit policy for return of the deposit the held deposit is credited to the account with interest.At this time, the required credit requirements for return of security deposit have not been met. If Ms. [redacted] wished to discuss the issue further she can call Customer Relations & Policy at 1-800-938-2118 and ask for me.Thank you,C. B[redacted]Customer Relations & Policy Specialist I
October
6, 2016
RevDex.com,
Thank
you for bringing this customer’s concern to our attention. We appreciate the opportunity to research and
investigate further.
Dominion
made telephone contact to the customer and discussed high bill concerns.
Additionally, the...
Company exchanged the customer’s meter with a new meter. The
Company forwarded the customer’s old meter to our Meter Shop, located in
Richmond, [redacted] for a time-run meter test. Our tariff, filed with the
[redacted] State Corporation Commission, states the meter should record at plus
or minus *% of 100% to be considered accurate.
When the
time-run meter test is complete, the Company will notify the customer regarding
the meter test results.
In
regard to learning more about Energy Conservation, the customer may visit our
website a[redacted] and enter Energy Saving
Tips in the search field or feel free to contact our Customer Service Center at
[redacted]
Again,
thank you for allowing us the opportunity to address the customer’s
concern. If Customer Relations and
Policy may be of further assistance to you or the customer, please call us at
[redacted].
Sincerely,
Greg W[redacted]
Dominion
[redacted] Power
Customer Relations & Policy
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,[redacted]
On December 31, 2014 customer entered into a long term pay arrangement to assist with the account balance. The terms of the arrangement were to pay $[redacted] per month along with the current bill. That is where the figure came from. Unfortunately the terms of the agreement were...
not sustained. Account details have been provided to the customer through our help line at [redacted]. The customer can view her billing and payment on line as well by logging into her account at [redacted] A complete summary of past bills and payments are available there. There has been no addition added to the account.
Revdex.com:I have already sent Indiana driver information for the time frame this service was started, along with tax records and etcMy local police dept says they can not file a report for something that happened in 2013, due to it now being I sent you a copy for the Federal Trade commission report but it is not notarizedIt will cost me to have both pages notarizedWho is responsible for payment of the notarization, since I did not give permission for your company to turn on service in my name? Do you not ask for any type of ID? There are no utility companies in Richmond Indiana that allow someone to start service without a valid IDHow do you legally get away with that and then harass innocent people for an account you can validate?
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
May 3,
Revdex.com,
Thank you for bringing this customer’s concern to our
attention. We appreciate the opportunity
to research and investigate further
Dominion made telephone contact to the customer and
discussed high bill concernsA high bill investigation
was previously conducted
on April 27, and our investigator did not find anything out of the ordinary
concerning the meterThe meter was working correctly, and the meter readings
for the customer’s two billing cycles were verified, and not estimatedThe
Company recommends thermostat settings for the winter (degrees) and summer
(degrees) to conserve energy useAdditionally, the Company suggested the heating and cooling unit be checked to ensure it is functioning properly
Again, thank you for allowing us the opportunity to address
this customer’s concern. If Customer
Relations may be of further assistance to you or the customer, please call us
at 1-800-938-
Sincerely,
Greg W***
Dominion Virginia Power
Customer Relations & Policy
Revdex.com,Thank you for bringing this customer's concerns to our attentionWe appreciate the opportunity to research and respond as necessary.Dominion has already communicated with this customer and is in the process of addressing his concernsWe have agreed to maintain contact to
ensure resolution.Again, thank you for allowing us the opportunity to address this customer's concernIf you have any additional questions, or if we can be of any further assistance, feel free to call ***Sincerely,
*** ***
*** *** ***
Revdex.com,Thank you for bringing this customer’s concerns to our attentionWe appreciate the opportunity to research and respond as necessary.We certainly understand your concerns as no one wants to pay for more electricity than they feel they have usedTherefore, after receiving
your email dated September 21, this account was thoroughly reviewed to assure billing accuracyWhen customers contact us regarding high bills, we attempt to help explain the usageHowever, we are not always able to do so due to a variety of factorsSome of the key factors to consider when comparing electric bills are the number of days in the billing cycle, rates, and the average daily temperature during the time period in questionIn most cases, an increase in average temperature can attribute to an increased amount of electricity used for cooling.Our investigation did not reveal any information that would indicate this account has been billed incorrectlyHowever, to ensure the meter serving this home is recording accurately, Dominion has scheduled an on-site meter testOnce the meter test is complete, the results will be communicated to the customer via their forwarding mailing address on fileOnce complete, if any bill adjustments are warranted the Customer Relations department will communicate with the customer.Again, thank you for allowing us the opportunity to address this customer’s concernsIf you have any additional questions, or if we can be of any further assistance, feel free to contact ***Sincerely,Daniel G***Dominion Virginia Power
September 5,
Revdex.com,
Thank you for bringing this customer’s concern to our
attention. We appreciate the opportunity
to research and investigate further
Based on our investigation, we confirm the customer has been
billed correctly. The
meter readings
were verified and not estimated, as indicated on each consecutive billing
statement for the past monthsAdditionally, our records show the customer
agreed to a six-month payment arrangement which was set up online by the
customer on August Previous payment arrangements were not keptUnfortunately,
due to the customer’s unsatisfactory payment history with us, the Company is
unable to waive the security deposit.
As regulated by the Virginia State Corporation Commission
(SCC), our Terms and Conditions, Deposits Section IX, paragraph (A) states from
time to time, as a guarantee of payment for Electric Service provided, the
Company may assess a security depositIn this case, the customer has received
several disconnection notices which indicates the account was considered at
risk; therefore, a deposit was warranted
Dominion is always willing to assist our customers by
performing high bill investigations and testing our meter to ensure accuracy in
our billingIt does not appear the customer, while residing at the residence, has
made such requests. We hope our
explanation is satisfactory to the customer
If you have questions, or if we can be of any further
assistance to you or the customer, please call us at 1-***-***-***
Sincerely,
Greg W***
*** *** ***
*** *** * ***
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The payment plan they keep talking about was voided on the 6th of January because I spoke with a rep and was told my balance was The bill was pd in full by then.
Regards,
*** ***
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have spent several hours on the phone with Dominion since my original complaint trying to no avail to get this situation sorted outI was incorrectly given information the first time I called DominionSubsequent calls have determined that I am on the net metering program HOWEVER I am still not receiving the solar credit! I know this because I have had a technician out to my house from my solar panel company to tell me that my panels are working and that my bill is way too high for the amount of panels that I haveI also took it upon myself to find another person who also has Dominion and solar panels to compare bills and living situationsThis person has a similar sized house with a similar sized family and her bill is *** dollarsIn addition to that, this person only has solar panels whereas I have so I should see a GREATER difference on my billBut I did manage to get a technician out to see about repairing the exposed wires on our meterWhile he was there he took a look at the solar situation and even stated that we were getting screwed on our bill after explaining everything to him and stated that we needed to get someone from Dominion who specializes in the solar power to come look at our meter and situation in personThey will not send anyone out because they continue to state that nothing is wrongThe previous owner never paid more than $** on her electric billI want someone to come out to my house and look at the solar situation on Dominions part (because I’ve already paid an expensive technician from my solar company to tell me nothing is wrong with my system) to come figure out what is wrong because something is DEFINITELY wrongAnd I want to be paid back for the solar that has not been showing on my bill since I have moved here in April
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
Revdex.com,Thank you for bringing this customer’s concerns to our attentionWe appreciate the opportunity to research and respond as necessary.Dominion technicians and engineers, on separate occasions, have responded to this location and have not discovered any safety issuesIn
addition, after receiving this inquiry from the Revdex.com, a supervisor from the engineering department attempted to reach out to this customerA voicemail was left at the phone number provided by the customer requesting they return the call to discuss their concerns furtherDominion has yet to hear back from this customer.Again, thank you for allowing us the opportunity to address this customer’s concernsIf you have any additional questions, or if w can be of further assistance, feel free to call ***Sincerely,Daniel G***Dominion Virginia Power
On behalf of Dominion Products and Services, Inc("DPS"), I am responding to the above•referenced complaint concerning DPS's In-Home Electric Line Repair Program ("Program"). Please note that it is DPS, not Dominion Virginia Power ('DVP,,), which is the appropriate respondent in this
matter. DPS denies the allegations of wrongdoing by Complainant. Complainant, who is an electric utility customer ofDVP, emolled in the Program on March 27, by signed business reply cardUnder the Program, the monthly charge of $is billed on a customer's monthly DVP bill in a separate and distinct section of the billAs set forth clearly in the Program terms and conditions, customers become eligible for coverage after the first payment is received by DPS and enrollment in the Program exceeds daysMoreover, to maintain eligibility, a customer must ensure that he or she is paying timely and paying enough each month to DVP to cover both DVP's chargwhich all payments are always first applied-and DPS's charges. After his March 27, enrollment, Complainant's first DVP bill statement containing the $Program charge was issued on April 30, However, when Complainant called in a Program claim to DPS on May 8, he was denied because as of that date DPS had not received the required first Program paymentWhile DPS regrets that this situation has occurred, it stands by that denial. In conclusion, DPS has done nothing wrong in this matter and respectfully requests that the complaint be closed
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
At this stage, I am not satisfied with Dominion's response because they actually went ahead and replaced my meter on July 10, They took away the old meter and have not provided me with any written documentation on the old meter and the test resultsI am working with an electrician who is preparing a detailed analysis of home usage vsmeter read, and that should be ready shortlyUntil I receive a detailed Dominion response on the old meter functionality and test results, I do not think that they adequately addressed my concernsAlso, the fact that they replaced the meter shows that they did not think the old meter worked right, and they owe me money.*** ***
Revdex.com,
Thank you for bringing this customer’s deposit
concerns to our attention. We appreciate the opportunity to research and
respond as necessary.
As
a regulated utility, Dominion Virginia Power is governed by the Virginia State
Corporation...
Commission (SCC). In
compliance with our Terms and Conditions, on file with the SCC, we may secure
accounts with deposits. A deposit is
required for all new customers without previous satisfactory payment history
with us within the last 12 months.
We received
an acceptable Credit Reference Letter on December 2, and processed
a deposit waiver for $230. Current
account information is available by managing the account online at dom.com or by contacting us at 1-866-366-4357.
Again, thank you for allowing us the
opportunity to address this customer’s concerns. If you have any additional
questions, or if we can be of further assistance, please call us at
1-800-938-2118.
Sincerely,
Ms. K. C[redacted]
Dominion Customer
Relations & Policy Specialist II
Revdex.com,
Thank you for bringing this customer’s concerns
to our attention. We appreciate the opportunity to research and respond as
necessary.
According
to our records we charged off an unpaid balance and turned the electric service
account over...
to [redacted], a collection agency. The collection agency reported the unpaid
debt to the credit bureaus. On August 5, 2015, we acknowledged receipt our
customer’s payment of $155 on August 4, 2015, and agreed to settle for less than
the full balance. It is our
understanding the credit report will still reflect the amount that was
initially charged off as a loss however, when a charged off account is paid
the account status will be updated to show that it is no longer delinquent. This
process may take up to 90 days to be completed.
While
we empathize with the implications of this item on our customer’s credit
report, we are not in a position to require the collection agency to request
removal of the reported debt from the credit bureaus.
Again, thank you for allowing us the
opportunity to address this customer’s concern. If you have any additional
questions, or if we can be of any further assistance, please call us at
1-800-938-2118.
Sincerely,
Ms. K. C[redacted]
Dominion Customer
Relations & Policy
Revdex.com,
Thank you for bringing this customer’s
deposit concerns to our attention. We appreciate the opportunity to research and
respond as necessary.
We regret the incident that caused our
customer’s account to close in error.
When an applicant...
requests service at a new location, we accept the new
application in good faith unless there is questionable information. There are
rare exceptions, as in this instance, when we are given the incorrect address.
Our records indicate when the account
closed the deposit on hand plus interest totaling $290.29 was applied toward
the closing bill dated November 13, 2015.
Based on a review of the payment history within the last 12 months the
new account needed to be secured. When
the new account was established a deposit for $280 was requested and billed in
three installments; two at $93 and the final installment at $94. Accounts
are reviewed one year from the date the last deposit installment is paid in
full. If the credit history is
satisfactory, the deposit will be applied to the account on the following
month’s bill. The customer may request a refund check after the
deposit/interest is applied to the account.
Again, thank you for allowing us the
opportunity to address this customer’s concerns. If you have any
additional questions, or if we can be of further assistance, please call us at
1-800-938-2118.
Sincerely,
Ms. K. C[redacted]
Dominion Customer
Relations & Policy
Revdex.com,
Thank you for bringing this customer’s billing concerns to our attention. We appreciate the opportunity to research and respond as necessary.
We certainly understand no one wants to pay for more electricity than they feel they have used. Per the...
customer’s request, we sent a representative to the service address on July 10, to inspect the meter and ensure the customer was billed for the correct usage. Our representative obtained a “visual” meter reading which was in line with previous meter readings and performed a calibrated meter test.
The meter was found to be recording 99.82% on the Light Load and 100.05% on the Full Load. The standards filed with our regulatory body require recording within 2% plus or minus of 100%. The results of this test reflected that the meter was recording well within the accuracy limits as set forth by the Virginia State Corporation Commission. Our investigation has failed to disclose any conditions which would indicate the bills previously rendered were incorrect.
Again, thank you for allowing us the opportunity to address this customer’s concern. If you have any additional questions, or if we can be of any further assistance, please call us at [redacted]
Sincerely,
[redacted]
Dominion Customer Relations & Policy
Revdex.com,The complainant has a customer record with a name he states is no longer in use. In order to change the customer data we must receive the court documents related to the legal change in name. Once received the customer record will be changed. The customer has been advised how...
to provide this information.Security deposits are based on the average electric usage at a premise over at least a 6 month period. This particular premise does not have 6 months usage and is subject to the minimum security deposit amount of $260. Once 6 months usage has been recorded the security deposit can be reassessed.For further questions or concerns call Customer Relations & Policy at [redacted] Sincerely, [redacted]
[redacted]
Revdex.com,Ms. [redacted] was assessed a security deposit on 7/5/16 per our Terms & Conditions as filed with the [redacted]. Section IX is attached for review. Deposits are held for one year after the final installment of the deposit is satisfied. Once the...
customer has established required credit policy for return of the deposit the held deposit is credited to the account with interest.At this time, the required credit requirements for return of security deposit have not been met. If Ms. [redacted] wished to discuss the issue further she can call Customer Relations & Policy at 1-800-938-2118 and ask for me.Thank you,C. B[redacted]Customer Relations & Policy Specialist I
October
6, 2016
RevDex.com,
Thank
you for bringing this customer’s concern to our attention. We appreciate the opportunity to research and
investigate further.
Dominion
made telephone contact to the customer and discussed high bill concerns.
Additionally, the...
Company exchanged the customer’s meter with a new meter. The
Company forwarded the customer’s old meter to our Meter Shop, located in
Richmond, [redacted] for a time-run meter test. Our tariff, filed with the
[redacted] State Corporation Commission, states the meter should record at plus
or minus *% of 100% to be considered accurate.
When the
time-run meter test is complete, the Company will notify the customer regarding
the meter test results.
In
regard to learning more about Energy Conservation, the customer may visit our
website a[redacted] and enter Energy Saving
Tips in the search field or feel free to contact our Customer Service Center at
[redacted]
Again,
thank you for allowing us the opportunity to address the customer’s
concern. If Customer Relations and
Policy may be of further assistance to you or the customer, please call us at
[redacted].
Sincerely,
Greg W[redacted]
Dominion
[redacted] Power
Customer Relations & Policy
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,[redacted]
On December 31, 2014 customer entered into a long term pay arrangement to assist with the account balance. The terms of the arrangement were to pay $[redacted] per month along with the current bill. That is where the figure came from. Unfortunately the terms of the agreement were...
not sustained. Account details have been provided to the customer through our help line at [redacted]. The customer can view her billing and payment on line as well by logging into her account at [redacted] A complete summary of past bills and payments are available there. There has been no addition added to the account.