Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
This complaint has not been resolved in my opinion. I believe that an apology is warranted at the very least. Dominion had every opportunity to send someone to my house (for what ultimately took 5 min) to assess the complex issue I had. Thanks [redacted]
Hi The problem is they can't explain where the charge came from. First it's this,then it's that. I've spoken with Dominion a few times regarding it and when I called back in March the rep I talked to agreed with me! I've sent in paperwork showing the charge appearing on the March bill and a payment history where at one point I was in the negative with them.Thank you, [redacted]
Revdex.com,
Thank you for bringing this customer’s concerns to our attention. We appreciate the opportunity to research and respond as necessary.
This customer’s service was connected in error (early). Their account has been corrected to reflect Dominion’s error. Dominion has been...
in communication with the customer advising them of the same.
Again, thank you for allowing us the opportunity to address this customer’s concern. If you have any additional questions, or if we can be of any further assistance, feel free to call [redacted]
Sincerely,
[redacted]
[redacted] [redacted]
[redacted]
June 4, 2015
RevDex.com,
Thank you
for bringing this customer’s concern to our attention. We appreciate the opportunity to research and respond as
necessary.
Dominion
made telephone contact to the customer on June 2 and discussed the...
customer’s
concerns. The customer is satisfied with the Company’s resolution.
Again, thank
you for allowing us the opportunity to address this customer’s concerns. If you have any additional questions, or if
Customer Relations may be of further assistance to you, please call us at
[redacted]
Thank you for bringing this customer’s concerns to our attention. We appreciate the opportunity to research and respond as necessary.
After receiving this inquiry Dominion’s Customer Relations department reached out to this customer. Dominion reviewed the...
transferred charges in question with the customer and determined that they were accurate. As part of the conversation regarding these charges and the customer’s account, a long term payment arrangement was initiated.
Again, thank you for allowing us the opportunity to address this customer’s concerns. If you have any additional questions, or if we can be of any further assistance, feel free to call [redacted].
Sincerely,
[redacted]
Customer Relations and Policy Specialist
Dominion Energy Virginia
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
I would like to drop the complaint - I found the cause of the issue of the high bills, and it is not related to Dominion power, but to a HVAC company that wrongly installed an electric furnace. Dominion was very helpful is resolving the issue.best regards,[redacted]
hello--- I was asked to send a copy of something to/from Dominion regarding last ebill. unfortunately, going back more than 6mos, I was unable to find any Dominion mail. I guess I permanently delete things I think I won't need. sorry---I see nothing at all recently from Dominion ex today I got their "gift card" (in reg mail) to make me "happy". I talked to them today and got nowhere. call again if there is something else I can send u. otherwise my only option is to wait 3 wks to see if they actually send my bill this mo. but it's not what a consumer should have to do--check on the supplier to see if they sent my monthly bill!very frustratingly.*
[redacted]
Revdex.com,
Thank you for bringing this customer’s
concerns to our attention. We appreciate the opportunity to research and
respond as necessary.
An incident report was completed
regarding this matter and our Corporate Security staff has been in
communications...
with the customer to address her concerns.
Again, thank you for allowing us the
opportunity to address this customer’s concerns. If you have any additional
questions, or if we can be of further assistance, please call us at
[redacted].
Sincerely,
Ms. K. C[redacted] [redacted]
June 16, 2015
Dear Revdex.com,
Thank you for bringing this customer’s concern to our
attention. We appreciate the opportunity
to research and investigate further.
Dominion made several telephone attempts to reach the
customer but we were not successful. Our...
deposit retention policy is for a period of 12 consecutive
months of on-time payments. Currently, there are 5 on-time payments
remaining prior to issuing the deposit refund.
Again, thank you for allowing us the opportunity to address
this customer’s concern. If Customer
Relations may be of further assistance to you or the customer, please call us a[redacted]
Sincerely,
[redacted]
[redacted]
[redacted]
Thank you for bringing this customer’s payment concerns to our attention. We appreciate the opportunity to research and respond as necessary.
Our records indicate the electric service was restored on July 16, 2015. We reviewed our...
customer’s previous electric service account located in Newport News, Virginia and the payment in question cannot be located without further investigation. The customer may furnish a copy of the payment receipt or proof the payment has cleared from their banking institution. The customer may fax or mail the payment information to:
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
At this time, our investigation has failed to disclose any payment posting errors.
Again, thank you for allowing us the opportunity to address this customer’s concern. If you have any additional questions, or if we can be of any further assistance, please call us at [redacted]
Revdex.com,
We have reviewed the account in question.
Based on the customer's written recitation of events, we searched our recording
archives for phone calls from the phone number on the account (which is the
same phone number presented on this inquiry). We found one...
(1) call on
11/19/2014. Summary of the call is that the customer clearly indicated to the
representative that she was no longer at the premise and that she requested the
service off as of 9/23/14. While they discussed the charges from 9/23/14 to 11/14/14,
there was never an order issued to end the service as of 11/20/14 because the
call dropped. We do not know if the customer disconnected or if our system
disconnected. We have no record that the customer called back to finalize the
request to end service. We will accept responsibility for not reaching out to
the customer after the call dropped.
We have entered the request to back date
the order to end service to the month end billing period of 11/14/14. The total
charges for services up to the billing date of 11/14/14 equal $[redacted], which
include late fees, are being adjusted on the account. The current balance on
the account is $[redacted]. Therefore, a credit of $[redacted] will be left on the
account. Unless otherwise directed, a refund for that amount will be sent to
the customer’s current address as referenced in this inquiry.
If the customer called in September from a
different phone number than the one on file, please have her call Customer
Relations & Policy at 1-[redacted] to give that information. If we find a
recording to indicate she did call in September to request the service end, we
will adjust the charges back to that date. She may also call this number if she
has further questions or if the refund should be sent to a different address.
We will hold the refund for two (2) business days in order to give the customer
time to reach out to us for any changes.
Sincerely,
C. B[redacted]
Customer Relations & Policy Specialist
I
1-[redacted]
Thank
You for bringing our customer concerns to our attention. There were two
individual accounts located at [redacted]. Applications
were received in March and April 2015 to backdate the billing to December 8,
2014. Bills were rendered to the mailing address on file...
which has been
confirmed with our customer to be correct. For some reason the customer
received bills for one of the accounts; however, has no record of receiving the
bills for the other account. Per customer request we faxed a copy of the April
2015 bill to the customer for their records. The customer then informed us the
usage was very high for a vacant unit. After reviewing the billing, it was
determined we would rebill the account on a different billing rate which would
reduce the amount of the bills in question. During the rebilling process, the
customer was issued a bill for outdoor lighting only and thought that
was the rebilled amount for the metered service which was not the case. The
customer was advised of this. The billings from December 8, 2014 through May 1,
2015 were based on actual meter readings, no estimated readings. Additionally,
since the service was not placed in the customer’s name until March (due to
customer error), and had to be billed retroactively to December 2014 at that
time, and was soon after placed in a new customer’s name on May 1, this left
little opportunity for the customer to recognize the unexpected usage and
investigate. When customers contact us regarding high bills, we attempt
to help explain the usage. However, we are not always able to do so due
to a variety of factors. Some of the key factors to consider when comparing
electric bills are the number of days in the billing cycle, rates, and the
average daily temperature during the time period in question.
Although
the billing amounts are correct as rendered, we do feel there were some areas
of potential improvements to the customer service experience, therefore we have
offered to apply a goodwill credit to the account.
Should
there be any additional questions, please feel free to contact our Customer
Relations & Policy department at (800) 938-2118.
Sincerely,
Mr. T.
B[redacted]
Dominion
Customer Relations & Policy
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I reject the offer because you cannot charge a customer for something that already paid. Also, Dominion Energy's statement does not have a detailed explanation if each line item. I am forwarding my complaint further.
Regards,
[redacted]
default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
February 28, 2017Revdex.com,Thank you for bringing this customer’s concern to our attention. We appreciate the opportunity to research and investigate further.On February 24, 2017, Dominion made telephone contact to the customer and discussed the watch light outage issue. As of...
February 25, the very next day, the Company completed the watch light repairs. Please accept the Company’s apology for the frustration and inconvenience we may have caused the customer due to the unintentional delay in completing the lighting repair work. The Company intends to credit the customer’s account for the time period in which the watch lights were not working.Again, thank you for allowing us the opportunity to address the customer’s concern. If Customer Relations and Policy may be of further assistance to you or the customer, please call us at 1-800-[redacted].Sincerely,Greg W[redacted]Dominion Virginia PowerCustomer Relations & Policy
Customer has a valid concern. Dominion did call and left a voice message to apologize for the confusion with the automated message. The service was not in danger of disconnection until after the notice date, but the message didn't say that. We are reviewing our...
process. Account currently has an extension on payment until 9/12/16
Revdex.com, We contacted our customer regarding her concerns. Our records of billing and payment amounts do not match the information the customer gave in this complaint so we requested she fax the billings she received for verification. The documentation provided by the customer is...
not representative of the original billing statement sent. As of this time, we maintain that the statements sent to the customer are correct as well as the current amount due. Please see the breakdown of charges and payment below. This information is available to the customer at [redacted] Billing and Payment Statement Meter Read Date Bill Amount Due Date Late Payment Payment Amount Payment Date ADJ. Total Amount Due 06/29/2016 $29.68 07/26/2016 $0.79 $0.00 $0.00 $123.91 06/01/2016 $68.03 06/24/2016 $0.36 $0.00 $0.00 $93.44 05/17/2016 $0.00 $0.00 -$60.00 05/17/2016 $0.00 $25.05 05/02/2016 $85.05 05/26/2016 $0.00 $0.00 $0.00 $85.05 04/12/2016 $0.00 $0.00 -$54.00 04/12/2016 $0.00 $0.00 04/05/2016 $54.00 $0.00 $0.00 $0.00 $54.00 Totals $221.76 $1.15 -$114.00 The customer has been advised the amount to reconnect services is $93.44 and can call Customer Relations & Policy at [redacted] if she has further questions. Sincerely, C. B[redacted]Customer Relations & Policy
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.] Dominion Power stated (after I sent them the police report numbers) that they know who the individual is and can forward that information on to the sheriffs office. I will contact the sheriff's office tomorrow to see if they did in fact. I am not pleased with the way this was handled - me having to do the "investigators" leg work. Makes me feel like they thought they could put me off until it just all magically disappeared.
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
June 20, 2017
Revdex.com,
Thank you for bringing this
customer’s concern to our attention. We appreciate the opportunity to
research and investigate further.
Dominion's Customer Relations and
Policy department made two attempts to contact the customer...
by telephone on June
15, and June 20, 2017. Although voice
messages were left each time; unfortunately, we have not received a return call
from the customer. Based on our investigation,
the customer’s electric service is still on in the customer’s name and there is
no evidence of a service turn-off request order. If the customer wishes to have the electric
service turned off, please contact our Customer Account Management Center at
1-866-[redacted] to handle this request.
If you have questions, or if we
can be of any further assistance to you or the customer, please call us at
1-800-[redacted].
Sincerely,
Greg W[redacted]
Dominion Energy Virginia
Customer Relations & Policy
We have been in direct contact with customer and reached a mutually agreeable arrangement to pay down the balance.
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
This complaint has not been resolved in my opinion. I believe that an apology is warranted at the very least. Dominion had every opportunity to send someone to my house (for what ultimately took 5 min) to assess the complex issue I had. Thanks [redacted]
Hi The problem is they can't explain where the charge came from. First it's this,then it's that. I've spoken with Dominion a few times regarding it and when I called back in March the rep I talked to agreed with me! I've sent in paperwork showing the charge appearing on the March bill and a payment history where at one point I was in the negative with them.Thank you, [redacted]
Revdex.com,
Thank you for bringing this customer’s concerns to our attention. We appreciate the opportunity to research and respond as necessary.
This customer’s service was connected in error (early). Their account has been corrected to reflect Dominion’s error. Dominion has been...
in communication with the customer advising them of the same.
Again, thank you for allowing us the opportunity to address this customer’s concern. If you have any additional questions, or if we can be of any further assistance, feel free to call [redacted]
Sincerely,
[redacted]
[redacted] [redacted]
[redacted]
June 4, 2015
RevDex.com,
Thank you
for bringing this customer’s concern to our attention. We appreciate the opportunity to research and respond as
necessary.
Dominion
made telephone contact to the customer on June 2 and discussed the...
customer’s
concerns. The customer is satisfied with the Company’s resolution.
Again, thank
you for allowing us the opportunity to address this customer’s concerns. If you have any additional questions, or if
Customer Relations may be of further assistance to you, please call us at
[redacted]
Sincerely,
[redacted]
[redacted]
[redacted]
Revdex.com,
Thank you for bringing this customer’s concerns to our attention. We appreciate the opportunity to research and respond as necessary.
After receiving this inquiry Dominion’s Customer Relations department reached out to this customer. Dominion reviewed the...
transferred charges in question with the customer and determined that they were accurate. As part of the conversation regarding these charges and the customer’s account, a long term payment arrangement was initiated.
Again, thank you for allowing us the opportunity to address this customer’s concerns. If you have any additional questions, or if we can be of any further assistance, feel free to call [redacted].
Sincerely,
[redacted]
Customer Relations and Policy Specialist
Dominion Energy Virginia
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
I would like to drop the complaint - I found the cause of the issue of the high bills, and it is not related to Dominion power, but to a HVAC company that wrongly installed an electric furnace. Dominion was very helpful is resolving the issue.best regards,[redacted]
hello--- I was asked to send a copy of something to/from Dominion regarding last ebill. unfortunately, going back more than 6mos, I was unable to find any Dominion mail. I guess I permanently delete things I think I won't need. sorry---I see nothing at all recently from Dominion ex today I got their "gift card" (in reg mail) to make me "happy". I talked to them today and got nowhere. call again if there is something else I can send u. otherwise my only option is to wait 3 wks to see if they actually send my bill this mo. but it's not what a consumer should have to do--check on the supplier to see if they sent my monthly bill!very frustratingly.*
[redacted]
Revdex.com,
Thank you for bringing this customer’s
concerns to our attention. We appreciate the opportunity to research and
respond as necessary.
An incident report was completed
regarding this matter and our Corporate Security staff has been in
communications...
with the customer to address her concerns.
Again, thank you for allowing us the
opportunity to address this customer’s concerns. If you have any additional
questions, or if we can be of further assistance, please call us at
[redacted].
Sincerely,
Ms. K. C[redacted] [redacted]
June 16, 2015
Dear Revdex.com,
Thank you for bringing this customer’s concern to our
attention. We appreciate the opportunity
to research and investigate further.
Dominion made several telephone attempts to reach the
customer but we were not successful. Our...
deposit retention policy is for a period of 12 consecutive
months of on-time payments. Currently, there are 5 on-time payments
remaining prior to issuing the deposit refund.
Again, thank you for allowing us the opportunity to address
this customer’s concern. If Customer
Relations may be of further assistance to you or the customer, please call us a[redacted]
Sincerely,
[redacted]
[redacted]
[redacted]
Revdex.com,
Thank you for bringing this customer’s payment concerns to our attention. We appreciate the opportunity to research and respond as necessary.
Our records indicate the electric service was restored on July 16, 2015. We reviewed our...
customer’s previous electric service account located in Newport News, Virginia and the payment in question cannot be located without further investigation. The customer may furnish a copy of the payment receipt or proof the payment has cleared from their banking institution. The customer may fax or mail the payment information to:
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
At this time, our investigation has failed to disclose any payment posting errors.
Again, thank you for allowing us the opportunity to address this customer’s concern. If you have any additional questions, or if we can be of any further assistance, please call us at [redacted]
Sincerely,
[redacted]
[redacted]
Revdex.com,
We have reviewed the account in question.
Based on the customer's written recitation of events, we searched our recording
archives for phone calls from the phone number on the account (which is the
same phone number presented on this inquiry). We found one...
(1) call on
11/19/2014. Summary of the call is that the customer clearly indicated to the
representative that she was no longer at the premise and that she requested the
service off as of 9/23/14. While they discussed the charges from 9/23/14 to 11/14/14,
there was never an order issued to end the service as of 11/20/14 because the
call dropped. We do not know if the customer disconnected or if our system
disconnected. We have no record that the customer called back to finalize the
request to end service. We will accept responsibility for not reaching out to
the customer after the call dropped.
We have entered the request to back date
the order to end service to the month end billing period of 11/14/14. The total
charges for services up to the billing date of 11/14/14 equal $[redacted], which
include late fees, are being adjusted on the account. The current balance on
the account is $[redacted]. Therefore, a credit of $[redacted] will be left on the
account. Unless otherwise directed, a refund for that amount will be sent to
the customer’s current address as referenced in this inquiry.
If the customer called in September from a
different phone number than the one on file, please have her call Customer
Relations & Policy at 1-[redacted] to give that information. If we find a
recording to indicate she did call in September to request the service end, we
will adjust the charges back to that date. She may also call this number if she
has further questions or if the refund should be sent to a different address.
We will hold the refund for two (2) business days in order to give the customer
time to reach out to us for any changes.
Sincerely,
C. B[redacted]
Customer Relations & Policy Specialist
I
1-[redacted]
Thank
You for bringing our customer concerns to our attention. There were two
individual accounts located at [redacted]. Applications
were received in March and April 2015 to backdate the billing to December 8,
2014. Bills were rendered to the mailing address on file...
which has been
confirmed with our customer to be correct. For some reason the customer
received bills for one of the accounts; however, has no record of receiving the
bills for the other account. Per customer request we faxed a copy of the April
2015 bill to the customer for their records. The customer then informed us the
usage was very high for a vacant unit. After reviewing the billing, it was
determined we would rebill the account on a different billing rate which would
reduce the amount of the bills in question. During the rebilling process, the
customer was issued a bill for outdoor lighting only and thought that
was the rebilled amount for the metered service which was not the case. The
customer was advised of this. The billings from December 8, 2014 through May 1,
2015 were based on actual meter readings, no estimated readings. Additionally,
since the service was not placed in the customer’s name until March (due to
customer error), and had to be billed retroactively to December 2014 at that
time, and was soon after placed in a new customer’s name on May 1, this left
little opportunity for the customer to recognize the unexpected usage and
investigate. When customers contact us regarding high bills, we attempt
to help explain the usage. However, we are not always able to do so due
to a variety of factors. Some of the key factors to consider when comparing
electric bills are the number of days in the billing cycle, rates, and the
average daily temperature during the time period in question.
Although
the billing amounts are correct as rendered, we do feel there were some areas
of potential improvements to the customer service experience, therefore we have
offered to apply a goodwill credit to the account.
Should
there be any additional questions, please feel free to contact our Customer
Relations & Policy department at (800) 938-2118.
Sincerely,
Mr. T.
B[redacted]
Dominion
Customer Relations & Policy
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I reject the offer because you cannot charge a customer for something that already paid. Also, Dominion Energy's statement does not have a detailed explanation if each line item. I am forwarding my complaint further.
Regards,
[redacted]
[A...
default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
February 28, 2017Revdex.com,Thank you for bringing this customer’s concern to our attention. We appreciate the opportunity to research and investigate further.On February 24, 2017, Dominion made telephone contact to the customer and discussed the watch light outage issue. As of...
February 25, the very next day, the Company completed the watch light repairs. Please accept the Company’s apology for the frustration and inconvenience we may have caused the customer due to the unintentional delay in completing the lighting repair work. The Company intends to credit the customer’s account for the time period in which the watch lights were not working.Again, thank you for allowing us the opportunity to address the customer’s concern. If Customer Relations and Policy may be of further assistance to you or the customer, please call us at 1-800-[redacted].Sincerely,Greg W[redacted]Dominion Virginia PowerCustomer Relations & Policy
Customer has a valid concern. Dominion did call and left a voice message to apologize for the confusion with the automated message. The service was not in danger of disconnection until after the notice date, but the message didn't say that. We are reviewing our...
process. Account currently has an extension on payment until 9/12/16
Revdex.com, We contacted our customer regarding her concerns. Our records of billing and payment amounts do not match the information the customer gave in this complaint so we requested she fax the billings she received for verification. The documentation provided by the customer is...
not representative of the original billing statement sent. As of this time, we maintain that the statements sent to the customer are correct as well as the current amount due. Please see the breakdown of charges and payment below. This information is available to the customer at [redacted] Billing and Payment Statement Meter Read Date Bill Amount Due Date Late Payment Payment Amount Payment Date ADJ. Total Amount Due 06/29/2016 $29.68 07/26/2016 $0.79 $0.00 $0.00 $123.91 06/01/2016 $68.03 06/24/2016 $0.36 $0.00 $0.00 $93.44 05/17/2016 $0.00 $0.00 -$60.00 05/17/2016 $0.00 $25.05 05/02/2016 $85.05 05/26/2016 $0.00 $0.00 $0.00 $85.05 04/12/2016 $0.00 $0.00 -$54.00 04/12/2016 $0.00 $0.00 04/05/2016 $54.00 $0.00 $0.00 $0.00 $54.00 Totals $221.76 $1.15 -$114.00 The customer has been advised the amount to reconnect services is $93.44 and can call Customer Relations & Policy at [redacted] if she has further questions. Sincerely, C. B[redacted]Customer Relations & Policy
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.] Dominion Power stated (after I sent them the police report numbers) that they know who the individual is and can forward that information on to the sheriffs office. I will contact the sheriff's office tomorrow to see if they did in fact. I am not pleased with the way this was handled - me having to do the "investigators" leg work. Makes me feel like they thought they could put me off until it just all magically disappeared.
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
June 20, 2017
Revdex.com,
Thank you for bringing this
customer’s concern to our attention. We appreciate the opportunity to
research and investigate further.
Dominion's Customer Relations and
Policy department made two attempts to contact the customer...
by telephone on June
15, and June 20, 2017. Although voice
messages were left each time; unfortunately, we have not received a return call
from the customer. Based on our investigation,
the customer’s electric service is still on in the customer’s name and there is
no evidence of a service turn-off request order. If the customer wishes to have the electric
service turned off, please contact our Customer Account Management Center at
1-866-[redacted] to handle this request.
If you have questions, or if we
can be of any further assistance to you or the customer, please call us at
1-800-[redacted].
Sincerely,
Greg W[redacted]
Dominion Energy Virginia
Customer Relations & Policy