Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am not satisfied with this response. Mr. W[redacted] has contacted me twice and left voicemails twice. I work at 7AM and typically work overtime. When I get off which is generally after 6pm, the office is closed. He left a voicemail stating he wanted to go over there policies. The policies of Bill Matrix which is the website they use to make card payments. When the payment link is clicked on through the Virginia Dominon Power website, their system sends you to Bill Matrix to make the payment. Virginia Dominion Power should have on their site to say you can only make three payments in one day. My wife normally handles the billing and payments that's why she was an authorized user. She removed herself the day of the call after speaking to a supervisor.
Regards,[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]Well no one showed up at my house to investigate the week of the [redacted] to look at the use of the electric. Also the tech that did show up was unable to even get a read off the meter that was installed at the house as they would from the road. It is also my understanding that as I have call in to find out about the meter reads that customer service has even told me that the charges are prorated. Due to the meter not being able to be read at the time the tech was at my house it was changed out. I did let him know that on the month in question that the breakers were off as well as the only things running at the house were the AC unit that is an energy star unit and only cuts on when it needs to that was set to 74 as well as the refrigerator all other electronics were off. The house does not have a water pump that could be running as well it is pumped from next door and the electric to run it is from there's not my house. So in light of all of that if things are cut off at the breaker and unplugged how is it the bill would be just as high as if I was home and using it? Also how is it that if I call and talk to dominions customer service that I have been told the read was pro rated from last year as well as months before? Also how is it they can read the meter from the road and not from a few feet to a few inches with two different units that have 94% and 97% battery life on them? Seems a bit fishy to me and is why I am still asking for the bill to be fix as I have stated in previous corespondents.
Regards,
[redacted]
September,
30, 2016
RevDex.com,
Thank
you for bringing this customer’s concern to our attention. We appreciate the opportunity to research and
investigate further.
Dominion
made telephone contact to the customer and discussed the security deposit and...
billing
concerns. The Company extended the customer’s
security deposit from three months to six months, making the deposit
installments lower for the customer.The
customer appeared to be satisfied with the Company’s resolution.
Again,
thank you for allowing us the opportunity to address the customer’s
concern.If Customer Relations and
Policy may be of further assistance to you or the customer, please call us at [redacted]
Sincerely, Greg W[redacted] Dominion
Virginia Power
Customer Relations & Policy
January 21, 2016
Revdex.com,
Thank you for bringing this customer’s concern to our
attention. We appreciate the opportunity
to research and investigate further.
On January 20, 2016, Dominion made telephone contact to the
customer and together we discussed high bill...
concerns. Going forward, the Company and the customer intend
to work together to help resolve the high bill issue. The Company has already placed a work order
to schedule an on-site meter test for the customer. Subsequently, the Company will provide the
customer with the results of our meter test by official correspondence.
Again, thank you for allowing us the opportunity to address the
customer’s concern. If Customer
Relations and Policy may be of further assistance to you or the customer, please
call us at 1-800-938-2118.
Sincerely,
Greg [redacted]
Dominion Virginia Power
Customer Relations & Policy
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].Additionally, my family and my neighbors are ready and willing to go to the media and justice system should this company fail to adhere to its promises, policies and plans of improvement. Regards,
[redacted]
Revdex.com,Thank you for bringing this customer’s account concerns to our attention. We appreciate the opportunity to research and respond as necessary. Our Budget Billing Plan (BBP) provides a convenient way for our customers to manage their electric bills to minimize seasonal...
fluctuation. The budget amount is based on the customer’s previous 12 months billing for the service address. Based on our research we discovered the customer removed the electric service account from the BBP using our website on December 28, 2015. Once removed from the plan the account balance is due in full. To be eligible to re-enroll in the BBP several conditions are required for this customer:• Customer must have a zero account balance or owe only a current bill (no past due balance)• Cannot re-enroll until after the next billing cycle date (February 11, 2016) We certainly understand our customer’s desire to change the billing due date. Our customers are geographically grouped into meter reading “cycles”. The meter cycle routes are designed in such a way that maintains a level work force and provides the most accurate billing system possible, which we know is important to our customers. Because the number of days in our billing cycle may vary from 26 to 35 days, the bill due dates fluctuate each month. Therefore, we are unable to allow customers to choose their own due dates at this time.Again, thank you for allowing us the opportunity to address this customer’s concern. If you have any additional questions, or if we can be of any further assistance, please call us at 1-800-938-2118. Sincerely, Ms. K. [redacted]Dominion Customer Relations & Policy
Revdex.com:
I will close this complaint as Dominion power has provided written verification that they would apply credit towards my new account(see [redacted]). This is an acceptable solution. Thanks a lot for your help Revdex.com. It turned out you'd come in handy every single time.
Regards,
[redacted]
Revdex.com:I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] I look online you've charging me one amount. I just receive a disconnect notice. For the amount $[redacted]. I never receive a letter from the company stating anything regarding the balance. So my next step will be to hire a lawyer and show them all the paper. New account with zero balance.should only be two bills. Legally he is responsible for the bill.Regards,[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I reject the response because when the two technicians came by on August 4th, 2017 I watched them while they perform their duties. I was never called to look at the meter which was found to be recording 99.64% on the Light Load and 99.71% on the Full Load. I was not shown the reading they proclaim. They tech only wrote it down on the paper and showed it to me, whilst the other tech was chatting with me. There were three readings he wrote on the paper and showed it to me 99%, 99% and 98% ranges. I am still convinced that there is something wrong with such a an exponential bill compared to all the residents in the community and so far the difference in the highest bill I have seen so far compare to my bill is more than 100% which is absolutely not right.A third technician came by and suggested someone was going to come to my house and do some more diagnostics and when I spoke to Ms. [redacted], she informed me she was going to get back to me on that. Unfortunately, she replied to Revdex.com instead which I am very surprise. I am not happy with Dominion Energy and if there was a competitor in my jurisdiction I would have switched over to that company in a heartbeat. In conclusion all they did was take out the analog meter reader and replaced it with a digital one. I don’t think the actual test was done because besides writing some figures on paper to show me, I didn’t see any work done and this issue will continue.I am humbly grateful to Revdex.com for all the effort and taking my situation very serious as well as assisting and continue to assist people like me who have no voice in matters like these. I appreciate so much and I pray that this problem is resolved once and for all, thank you again Revdex.com.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]@richmond.Revdex.com.org.
Regards,
[redacted]
Revdex.com,
Thank you for bringing
this customer’s concerns to our attention.
We appreciate the opportunity to research and investigate further.
After receiving this
inquiry the Customer Relations and Policy department reviewed this account and
determined...
this location is currently actively net metered. There are no
additional steps the customer needs to complete to active or utilize the
previously installed net metering at this location. Dominion strives to provide
excellent customer service when customer contact our company with questions
unfortunately in this instance we were not successful. The prior interaction
this customer had with Dominion resulted in the Customer Service department
providing some incorrect information to the customer. The information that was
provided to the customer was the instructions that would be required if the
customer wanted to install net metering, not if the equipment was already
present from a prior customer. The previously installed net metering equipment
remains active and the same net meter remains onsite/is used.
I sincerely apologize
for the confusion. I see that this customer has since been in communication
with Dominion Energy regarding their concerns. If this is not the case or additional
questions remain please contact our office at 1-[redacted].
Sincerely,
Daniel G[redacted]
Thank you for bringing our customer's concerns to our attention. Dominion has reached out to the customer. The tree in question located in the customer's yard is well below the level of the electric conductor and poses no threat. A communication wire does run through the...
tree. We do apologize for our delayed response which resulted in the customer having to make multiple calls to our Forester concerning the tree trimming inquiry.
None of the bills at this location have been estimated. Certainly if an estimated bill were necessary for some reason, we would base the estimate solely on historical usage at this one address, not based off average usage from neighbors in the area. The device that transmits readings is providing data on a regular basis. We do have a metering supervisor scheduled to to meet the customer at the location on Monday Feb 20, 2017 for the purpose of performing an accuracy test on the meter and associated transmitter.
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
An additional deposit was assessed on account on 8/26/16 when the account was interrupted for nonpayment. The customer was advised of this during a phone conversation on 8/26/16, at 13:58 hours. As discussed during the phone conversation to have the account reconnected, the first...
deposit installment along with the required payment for usage had to be paid. Customer did so.
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Yes it has been paid twelve months. Please reinstate.
Regards,
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
February
14, 2017
RevDex.com,
Thank
you for bringing this customer’s concern to our attention. We appreciate the opportunity to research and
investigate further.
The
customer agreed to a payment arrangement with a lower than normal down payment.
Unfortunately,...
the customer’s check payment for the down payment returned due
to non-sufficient funds, thus breaking the arrangement. Subsequently, the Company has not received
payment for rendered services since connection of service in August 2016. We regret the financial hardship the customer
may be experiencing at this time; however, the Company has exhausted its avenues
for assistance. The Company respectfully
suggests the customer contact a third party for additional assistance with her electric
bill. The contact number to the customer’s local [redacted]
Again,
thank you for allowing us the opportunity to address the customer’s
concern. If Customer Relations and
Policy may be of further assistance to you or the customer, please call us at
[redacted]
Sincerely,
Greg W[redacted]
Dominion
Virginia Power
Customer Relations & Policy
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am not satisfied with this response. Mr. W[redacted] has contacted me twice and left voicemails twice. I work at 7AM and typically work overtime. When I get off which is generally after 6pm, the office is closed. He left a voicemail stating he wanted to go over there policies. The policies of Bill Matrix which is the website they use to make card payments. When the payment link is clicked on through the Virginia Dominon Power website, their system sends you to Bill Matrix to make the payment. Virginia Dominion Power should have on their site to say you can only make three payments in one day. My wife normally handles the billing and payments that's why she was an authorized user. She removed herself the day of the call after speaking to a supervisor.
Regards,[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]Well no one showed up at my house to investigate the week of the [redacted] to look at the use of the electric. Also the tech that did show up was unable to even get a read off the meter that was installed at the house as they would from the road. It is also my understanding that as I have call in to find out about the meter reads that customer service has even told me that the charges are prorated. Due to the meter not being able to be read at the time the tech was at my house it was changed out. I did let him know that on the month in question that the breakers were off as well as the only things running at the house were the AC unit that is an energy star unit and only cuts on when it needs to that was set to 74 as well as the refrigerator all other electronics were off. The house does not have a water pump that could be running as well it is pumped from next door and the electric to run it is from there's not my house. So in light of all of that if things are cut off at the breaker and unplugged how is it the bill would be just as high as if I was home and using it? Also how is it that if I call and talk to dominions customer service that I have been told the read was pro rated from last year as well as months before? Also how is it they can read the meter from the road and not from a few feet to a few inches with two different units that have 94% and 97% battery life on them? Seems a bit fishy to me and is why I am still asking for the bill to be fix as I have stated in previous corespondents.
Regards,
[redacted]
September,
30, 2016
RevDex.com,
Thank
you for bringing this customer’s concern to our attention. We appreciate the opportunity to research and
investigate further.
Dominion
made telephone contact to the customer and discussed the security deposit and...
billing
concerns. The Company extended the customer’s
security deposit from three months to six months, making the deposit
installments lower for the customer.The
customer appeared to be satisfied with the Company’s resolution.
Again,
thank you for allowing us the opportunity to address the customer’s
concern.If Customer Relations and
Policy may be of further assistance to you or the customer, please call us at [redacted]
Sincerely, Greg W[redacted] Dominion
Virginia Power
Customer Relations & Policy
January 21, 2016
Revdex.com,
Thank you for bringing this customer’s concern to our
attention. We appreciate the opportunity
to research and investigate further.
On January 20, 2016, Dominion made telephone contact to the
customer and together we discussed high bill...
concerns. Going forward, the Company and the customer intend
to work together to help resolve the high bill issue. The Company has already placed a work order
to schedule an on-site meter test for the customer. Subsequently, the Company will provide the
customer with the results of our meter test by official correspondence.
Again, thank you for allowing us the opportunity to address the
customer’s concern. If Customer
Relations and Policy may be of further assistance to you or the customer, please
call us at 1-800-938-2118.
Sincerely,
Greg [redacted]
Dominion Virginia Power
Customer Relations & Policy
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].Additionally, my family and my neighbors are ready and willing to go to the media and justice system should this company fail to adhere to its promises, policies and plans of improvement. Regards,
[redacted]
Revdex.com,Thank you for bringing this customer’s account concerns to our attention. We appreciate the opportunity to research and respond as necessary. Our Budget Billing Plan (BBP) provides a convenient way for our customers to manage their electric bills to minimize seasonal...
fluctuation. The budget amount is based on the customer’s previous 12 months billing for the service address. Based on our research we discovered the customer removed the electric service account from the BBP using our website on December 28, 2015. Once removed from the plan the account balance is due in full. To be eligible to re-enroll in the BBP several conditions are required for this customer:• Customer must have a zero account balance or owe only a current bill (no past due balance)• Cannot re-enroll until after the next billing cycle date (February 11, 2016) We certainly understand our customer’s desire to change the billing due date. Our customers are geographically grouped into meter reading “cycles”. The meter cycle routes are designed in such a way that maintains a level work force and provides the most accurate billing system possible, which we know is important to our customers. Because the number of days in our billing cycle may vary from 26 to 35 days, the bill due dates fluctuate each month. Therefore, we are unable to allow customers to choose their own due dates at this time.Again, thank you for allowing us the opportunity to address this customer’s concern. If you have any additional questions, or if we can be of any further assistance, please call us at 1-800-938-2118. Sincerely, Ms. K. [redacted]Dominion Customer Relations & Policy
Revdex.com:
I will close this complaint as Dominion power has provided written verification that they would apply credit towards my new account(see [redacted]). This is an acceptable solution. Thanks a lot for your help Revdex.com. It turned out you'd come in handy every single time.
Regards,
[redacted]
Revdex.com:I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] I look online you've charging me one amount. I just receive a disconnect notice. For the amount $[redacted]. I never receive a letter from the company stating anything regarding the balance. So my next step will be to hire a lawyer and show them all the paper. New account with zero balance.should only be two bills. Legally he is responsible for the bill.Regards,[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I reject the response because when the two technicians came by on August 4th, 2017 I watched them while they perform their duties. I was never called to look at the meter which was found to be recording 99.64% on the Light Load and 99.71% on the Full Load. I was not shown the reading they proclaim. They tech only wrote it down on the paper and showed it to me, whilst the other tech was chatting with me. There were three readings he wrote on the paper and showed it to me 99%, 99% and 98% ranges. I am still convinced that there is something wrong with such a an exponential bill compared to all the residents in the community and so far the difference in the highest bill I have seen so far compare to my bill is more than 100% which is absolutely not right.A third technician came by and suggested someone was going to come to my house and do some more diagnostics and when I spoke to Ms. [redacted], she informed me she was going to get back to me on that. Unfortunately, she replied to Revdex.com instead which I am very surprise. I am not happy with Dominion Energy and if there was a competitor in my jurisdiction I would have switched over to that company in a heartbeat. In conclusion all they did was take out the analog meter reader and replaced it with a digital one. I don’t think the actual test was done because besides writing some figures on paper to show me, I didn’t see any work done and this issue will continue.I am humbly grateful to Revdex.com for all the effort and taking my situation very serious as well as assisting and continue to assist people like me who have no voice in matters like these. I appreciate so much and I pray that this problem is resolved once and for all, thank you again Revdex.com.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]@richmond.Revdex.com.org.
Regards,
[redacted]
Revdex.com,
Thank you for bringing
this customer’s concerns to our attention.
We appreciate the opportunity to research and investigate further.
After receiving this
inquiry the Customer Relations and Policy department reviewed this account and
determined...
this location is currently actively net metered. There are no
additional steps the customer needs to complete to active or utilize the
previously installed net metering at this location. Dominion strives to provide
excellent customer service when customer contact our company with questions
unfortunately in this instance we were not successful. The prior interaction
this customer had with Dominion resulted in the Customer Service department
providing some incorrect information to the customer. The information that was
provided to the customer was the instructions that would be required if the
customer wanted to install net metering, not if the equipment was already
present from a prior customer. The previously installed net metering equipment
remains active and the same net meter remains onsite/is used.
I sincerely apologize
for the confusion. I see that this customer has since been in communication
with Dominion Energy regarding their concerns. If this is not the case or additional
questions remain please contact our office at 1-[redacted].
Sincerely,
Daniel G[redacted]
Thank you for bringing our customer's concerns to our attention. Dominion has reached out to the customer. The tree in question located in the customer's yard is well below the level of the electric conductor and poses no threat. A communication wire does run through the...
tree. We do apologize for our delayed response which resulted in the customer having to make multiple calls to our Forester concerning the tree trimming inquiry.
None of the bills at this location have been estimated. Certainly if an estimated bill were necessary for some reason, we would base the estimate solely on historical usage at this one address, not based off average usage from neighbors in the area. The device that transmits readings is providing data on a regular basis. We do have a metering supervisor scheduled to to meet the customer at the location on Monday Feb 20, 2017 for the purpose of performing an accuracy test on the meter and associated transmitter.
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
An additional deposit was assessed on account on 8/26/16 when the account was interrupted for nonpayment. The customer was advised of this during a phone conversation on 8/26/16, at 13:58 hours. As discussed during the phone conversation to have the account reconnected, the first...
deposit installment along with the required payment for usage had to be paid. Customer did so.
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Yes it has been paid twelve months. Please reinstate.
Regards,
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
February
14, 2017
RevDex.com,
Thank
you for bringing this customer’s concern to our attention. We appreciate the opportunity to research and
investigate further.
The
customer agreed to a payment arrangement with a lower than normal down payment.
Unfortunately,...
the customer’s check payment for the down payment returned due
to non-sufficient funds, thus breaking the arrangement. Subsequently, the Company has not received
payment for rendered services since connection of service in August 2016. We regret the financial hardship the customer
may be experiencing at this time; however, the Company has exhausted its avenues
for assistance. The Company respectfully
suggests the customer contact a third party for additional assistance with her electric
bill. The contact number to the customer’s local [redacted]
Again,
thank you for allowing us the opportunity to address the customer’s
concern. If Customer Relations and
Policy may be of further assistance to you or the customer, please call us at
[redacted]
Sincerely,
Greg W[redacted]
Dominion
Virginia Power
Customer Relations & Policy
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]