Domains By Proxy

Dear Revdex.com,Thank you for your message. We have reviewed this matter and our records indicate that Mr. [redacted] has gained access to his DBP customer account and canceled private registration for his domain names since this complaint was filed.Also, we...

have noted Mr. [redacted]'s customer experience and we will look for ways to improve our process in the future.We now consider this matter resolved. Please let us know if we can be of further assistance.

Dear [redacted],

Thank you for your message. We have reviewed this matter and our records indicate that Mr. [redacted] has gained access to his DBP customer account and canceled private registration for his domain names since this complaint was filed.

With regards...

to Mr. [redacted]'s refund request, Mr. [redacted] will need to contact [redacted]'s Billing Department for assistance, as all sales and billing of our private registration service are handled by [redacted]. [redacted]'s Billing Department can be contacted at ###-###-####.

Also, we have noted Mr. [redacted]'s customer experience and we will look for ways to improve our process in the future.

We now consider this matter resolved. Please let us know if we can be of further assistance.

Dear Revdex.com, Thank you for your message. We have reviewed this matter and our records indicate that Mr. [redacted] has gained access to his

DBP customer account and canceled private registration for his domain name since this complaint was filed.

We now consider this...

matter resolved. Please let us know if we can be of further assistance.

Dear [redacted],
We are in receipt of your complaint regarding...

[redacted] Please be advised that Domains By Proxy (“DBP”) provides a private registration service that allows its customers hold domain names without listing their contact information in the public [redacted] database. Since DBP is listed as the registrant of the domain name, it may appear that DBP operates or has an interest in the domain name or website. That is not the case; DBP is not a domain name registrar and is not involved in the registration process. Our customer retains all control over and management of their domain names.
Our records show that the customer registered the domain name on the evening of February 19th and the domain name was activated early morning on February 20th.
Questions regarding the availability of this domain name must be sent to the registrant. You may contact the registrant at the email address listed on the public [redacted] database: [redacted]
Very truly yours,

Office of the General Manager

Domains By Proxy, LLC

Dear Dispute Resolution Consultant,

We have reviewed this matter and our records indicate that [redacted] was able to successfully cancel our private registration service for the domain names in question since receiving this complaint. We now consider this matter resolved....

Please let us know if we can be of further assistance.

Dear Dispute Resolution Consultant,

Thank you for your message. We have reviewed Mr. [redacted] complaint and our records indicate that Mr. [redacted] was able to successfully remove Protected Registration from the domain names in question since we received this email.

We...

now consider this matter resolved. Please let us know if we can be of further assistance.

Dear Revdex.com,

Thank you for your message.

It appears that Ms. [redacted] has been misinformed, as we (Domains By Proxy) and [redacted] are different companies. [redacted] is an affiliate of ours and offers our private registration service to their customers. Also, all sales and billing of our private registration service are handled by [redacted].

That said, all we can recommend is that Ms. [redacted] contact [redacted]'s Billing Department at [redacted] for assistance with her refund request, as [redacted] is where Ms. [redacted] purchased our private registration service and [redacted] is who has the ability to offer a refund.

Please let us know if we can be of further assistance.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear Mr. [redacted],

Domains By Proxy ("DBP") did, in fact, reply to the claim you submitted. A copy of the message is attached. Since we did not receive a bounce message and in the absence of a reply from you, assumed you had resolved the matter without our assistance.If you wish to...

submit the information requested in our email, please send it to [email protected].

Kind regards,

Domains By Proxy, LLC

Dear Dispute Resolution Consultant,

Thank you for your message. We have reviewed Mr. [redacted] complaint and our records indicate that the domain name at issue is no longer utilizing Protected Registration. That said, it appears that this issue was resolved since receiving this...

complaint.

We now consider this matter resolved. Please let us know if we can be of further assistance.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Thanks so much for your help/time.  I don't think this would have been resolved without your help.

Regards,

Dear Revdex.com Representative,
The person who submitted this complaint, [redacted]s not a customer of Domains By Proxy. Further, Domains By Proxy does not offer the service he purchased and did not charge Mr. Rush's credit card for any services. Please cancel this...

complaint against Domains By Proxy.Kindly let us know when the complaint has removed from our record.
Thank you,
Office of the General ManagerDomains By Proxy, LLC

Dear[redacted],

Thank you for your message. We have reviewed this matter and our records indicate that Ms. [redacted] has gained access to her DBP customer account and canceled private registration for the domain names at issue since this complaint was filed.

We now...

consider this matter resolved. Please let us know if we can be of further assistance.

Dear Revdex.com,

Thank you for your message. We have reviewed this matter and our records indicate that Ms. [redacted] has gained access to her DBP customer account and canceled private registration for [redacted].com and [redacted].info since this complaint was filed.

/>

We now consider this matter resolved. Please let us know if we can be of further assistance.

Dear Revdex.com,

Thank you for you message. We have reviewed this matter and our records indicate that Ms. [redacted] has gained access to her DBP customer account and canceled private registration for [redacted] since this complaint was filed.

Ms. [redacted]...

will now want to work with [redacted] Billing Department at [redacted] for assistance with her refund request.

Also, we have noted the inconvenience Ms. [redacted] incurred while attempting to retrieve / reset her login information and we will look for ways to improve that process.

We now consider this matter resolved. Please let us know if we can be of further assistance.

Dear [redacted],

We have reviewed this matter and our records  indicate that Mr. [redacted] has successfully gained access to the DBP customer  account and cancelled our private registration service for the domain name in  question.

Mr. [redacted]...

will now want to work with his registrar to complete his domain name transfer.

We now consider this matter resolved.  Please let us know if Mr. [redacted] requires further assistance.

Dear Revdex.com,

Thank you for your message. We have reviewed this matter and our records indicate that Mr. [redacted] has gained access to his DBP customer account and canceled private registration for [redacted].** since this complaint was filed.

We now consider this...

matter resolved. Please let us know if we can be of further assistance.

Dear [redacted],

Thank you for your message.We have reviewed this matter and our records indicate that Mr. [redacted] has gained access to his DBP customer account and canceled private registration for [redacted], [redacted] and [redacted] since this complaint...

was filed.

We now consider this matter resolved. Please let us know if we can be of further assistance.

We are in receipt of your complaint from Ms. [redacted]. Please be advised that Domains By Proxy (“DBP”) provides a private registration service that allows customers of our affiliate registrars to register domain names without listing their contact information in the public WHOIS database....

Since DBP is listed as the registrant of the domain name, it may appear that DBP operates or has an interest in the domain name or website. That is not the case; DBP is neither a domain name registrar, nor a hosting provider and has no control over website content. However, we do have a process in place for individuals to file a claim against domain names utilizing our private registration service and we recommend that Ms. [redacted] file a claim against [redacted] so we can investigate the issue. Ms. [redacted] can file a claim via the online form, accessible by clicking the File A Claim button on the homepage of DomainsByProxy.com. Once we receive Mr. [redacted]'s claim we will investigate the issue and respond to her with options to possibly resolve the issue and/or provide any recommendations that she can pursue to resolve the issue.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

these are the same company, why do I have to contact a separate division?  They should be able to resolve it completely & not pass the buck?  

Regards,