Initial Business Response /* (1000, 10, 2015/09/21) */
September 9, 2015
Mr. [redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On September 2, 2015, we received your complaint, dated September 1, 2015,...
filed with the Revdex.com.
You said that your credit card account was debited for service after you disconnected your DISH Network account. You requested a full refund rather than the partial refund you were offered.
My attempts to reach you on September 2, 3 and 8, 2015, were unsuccessful so I left three voicemails.
In my last message, I advised you that a full refund for the payment of $146.99 was sent to your bank on September 2, 2015. A review of your call revealed that the agent with whom you spoke may have been reviewing the incorrect account in error.
While we sincerely regret any inconvenience this issue may have caused, we are unable to provide additional reimbursement. Our records indicate that boxes were delivered to your house on September 2, 2015. Please use them to return your leased equipment.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (2000, 12, 2015/09/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I consider everything done with Dish.
Initial Business Response /* (1000, 5, 2015/09/24) */
September 8, 2015
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On September 8, 2015, we received your correspondence, dated...
September 7, 2015, filed with the Revdex.com.
You stated that you contacted DISH Network regarding the recent change to your billing due date. You requested that you retain your due date of the 5th of the month. You were assured that the change would be made, but your payment was drafted on the 31st. You requested a credit for five extra days of service.
When we spoke today, I explained that you were still being billed for the same number of service days so a credit was not due. I offered to return your due date to the 5th of the month. You accepted this resolution.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/09/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The representative from Dish refused to provide credit for moving up the bill payment date 5 days without my authorization, stating that I was still being billed for the same number of billing days. She offered to change the billing date back to the original date, which I did accept.
However, I prompty received the following email -
Account Number: [redacted]
Dear [redacted],
According to our records, you recently requested to change your bill due date.
It will take two months for this change to go into effect. Your next bill will cover the service period from XXXX-XX-XX-XXXX-XX-XX and will be due on XXXX-XX-XX. If this service period is shorter than 30 days, the amount due will be a bit less than you usually pay; if it is longer than 30 days, the amount due will be a bit more.
The following bill you receive will reflect your new bill due date and will resume normal monthly charges. The actual bill due date will vary slightly depending on the month.
On 9/22/15, I received a partial bill in the amount of $43.73 due on Oct 5, 2015. So despite Dish's claim that the number of service days did not change, clearly they did - otherwise it would not be necessary to bill on a partial basis to set the due date back to the 5th of each month. At this time, it's not possible for my to calculate the overcharge, due to the tqo month waiting period to switch the billing date back to the 5th. The partial billing for September is proof positive of Dish's deceptive billing practices.
Final Business Response /* (4000, 9, 2015/10/07) */
October 2, 2015
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On September 29, 2015, we received your rebuttal, dated September 28, 2015, filed with the Revdex.com.
You continue to dispute DISH Network's recent billing date change. You expressed concern that you are losing five days of service in your billing cycle. Although we are restoring your original billing date, you continue to request a credit.
When we spoke on September 30, 2015, we reviewed the billing date change. As a courtesy, I agreed to provide a credit of $43.73 on your current bill. You accepted this resolution.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. This company reimbursed me for the hose. I would like the Revdex.com to close my complaint
Sincerely,
[redacted]
[redacted] Dear Ms. [redacted]: On December 19, 2017, we received your complaint, dated December 18, 2017, filed with the Revdex.com. You disputed the early termination fee associated with your DISH Network account. You also indicated that the signature on the customer agreement sent to you was not yours, and you expressed concern about the level of customer service you received. When we spoke, I informed you that our records indicate you agreed to a new 24-month commitment when you agreed to our Renewal Offer promotion on May 20, 2017. The promotion was accepted through your myDISH.com account. While our records indicate that the fee is valid, as a courtesy, I made an exception and waived your $180.00 early termination fee. I also explained that your customer agreement can be signed by any responsible party that you leave at your residence when your technician is there. The 24-month commitment associated with the agreement to which you referred ended in 2014. Additionally, you have changed the receivers listed on the agreement since that agreement was in effect. As such, the receiver numbers will be different from your current ones. We appreciate your feedback concerning your experience; it will be used to improve our agents’ interactions with our customers. If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7312. Sincerely, Dave S[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri (720) 514-7312 cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
December 12, 2016 Dear Mr. [redacted]: On December 12, 2016, we received your complaint, dated December 9, 2016, filed with the Revdex.com. You said that you paid your balance and settled the account, but your credit report still reflects that you...
owe money. When we spoke, you told me that you have a letter from our collections agency confirming that you settled the account for a payment of $737.20. I requested that you provide me with a copy. After receiving your settlement letter, I removed the remaining balance from your account. I requested that your account be removed from our collection agency and I requested that your credit report be updated to reflect that a settlement was reached. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT ###-###-####
December 7, 2017Mr. [redacted]Re: Revdex.com Complaint # [redacted]Dear Mr. [redacted]:On December 5, 2017, we received your complaint, dated December 4, 2017, filed with the Revdex.com.You said that your December 2017 bill was...
double your normal billing rate. You maintain that you were not notified that the promotional price was ending. You also expressed concern with the equipment return fee.Our records reveal that you established your account under the Digital Home Advantage (DHA) promotion. We provided you with a monthly credits totaling $37.00 for 24 months. These credits include the Intro Saving credit and the eBill AutoPay credit. When these credits ended, the regular price was applied. Under the DHA promotion, the customer agrees to return the leased equipment to DISH Network and bear all costs and expenses to do so. A return box and label will be delivered to your address by [redacted]. If you choose to return the equipment through a different provider, you are responsible for the shipping cost. I enclosed a copy of your signed DHA agreement for your records. When we spoke today, I informed you that we sent monthly billing statements to [redacted], which provided details of your account activity. These monthly statements included a countdown of the monthly credits you received (e.g., 1 of 24, 2 of 24). You disagreed with my explanation and you terminated the call. Per your request, your service was disconnected on December 2, 2017. You were only billed for service rendered through the disconnection date and for an equipment return fee. The billing is accurate. We ask that the final balance of $62.17 be paid. If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7082.Sincerely,Christina A[redacted]Dispute Resolution Specialist[redacted]Enclosurecc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 David L[redacted]
Initial Business Response /* (1000, 6, 2015/09/08) */
August 31, 2015
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On August 25, 2015, we received your correspondence, dated August 24, 2015, filed...
with the Revdex.com.
You requested that your service be disconnected.
I attempted to reach you at (XXX) XXX-XXXX on August 27, 28 and 31, 2015. I left three voice messages.
Our records show that your service was interrupted due to nonpayment on August 13, 2015. Please note that the system provides our customers the option to make a payment within 30 days after the interruption before completing the disconnection process.
Per your request, I disconnected your account. You were only billed for service rendered through August 13, 2015. I also made an exception and reversed the balance due of $56.86 from your account. This amount is for service rendered and the return shipping fee.
To avoid additional fees from applying, please return the leased equipment with the return box and label we have provided through UPS.
We regret any inconvenience you may have experienced.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
May 31, 2017 [redacted] Re: Revdex.com Complaint # [redacted]
...
[redacted] Dear [redacted]: On May 25, 2017, we received your correspondence, dated May 24, 2017, filed with the Revdex.com. I attempted to reach you at [redacted] on May 25, 30, and 31, 2017. I left three voice messages. You maintain you were not provided credit for the return of the leased equipment and you are owed a refund of $23.00. A review of your account reveals that your service was disconnected due to nonpayment on April 12, 2017. You were billed a total of $546.00 for the unreturned leased equipment. On May 16, 2017, one Hopper and two Joey receivers were removed from the account and a credit of $447.00 was applied, leaving a balance of $226.07. On May 24, 2017, the remaining $99.00 Joey fee was removed, leaving a balance of $120.63 for service rendered. Although the balance is valid, an exception was made and the programming fees were removed from your account. Your refund request cannot be honored. I regret that your experience did not meet your expectations. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] [redacted]
8[redacted] Dear Mrs. [redacted]: On December 15, 2017, we received your complaint, dated December 14, 2017, filed with the Revdex.com. You maintain that you have yet to receive a $200.00 gift card that was offered at the time of sale. You requested the gift card or a programming credit. You expressed dissatisfaction with your customer service experience. When we spoke today, you informed me that your husband called the customer service number for the gift card and he was told the $200.00 gift card was processed and you should receive it in a week. As a courtesy, I applied a one-time credit of $85.81 to your account for one month of service. The quality of our customers' experiences is of great importance to DISH Network. I apologize for any inconvenience you may have experienced. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST ###-###-#### cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
Complaint: [redacted]
I am rejecting this response because: You have still not addressed the original issue. I never asked for this protection plan in the first place. Your refusal to make this situation right in the first place has lead to the situation. I am simply standing on principal at this point. What you did to me is WRONG. I have no intention of changing my mind about this complaint as long as your company continues to defend this action. It's not about the money, although, it was hard earned money, wrongfully taken from my family. I would suggest that you look at the big picture and do the right thing instead of doubling down on a bad decision. Otherwise, this complaint will stay for anyone who considers using your company, to view. As it should. Learn something about customer service. I have worked in retail for well over a decade and would never even consider treating a customer this way. I want customers to feel they are treated fairly, adding charges for unwanted services is not fair. I hope common sense enters in somewhere, but by now I don't expect it. I am amazed at the length your company is willing to go to keep money you took from me for a service I never asked for. Unbelievable, and still NOT ACCEPTABLE.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: This is a separate issue whiIe it is connected to it considering you gave us faulty equipment which is my complaint this time I expect a generous (on your part) agreement to rectify this. In addition your customer service department was incredibly rude to me when I tried to get this corrected directly.As far as compensation I expect FREE SERVICES for an extended period (60-90 days minimum)
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: The company in question did not resolve this complaint. The representative from Dish Network was rude and disrespectful, along with being unclear about the course of action Dish would take to correct this issue. It is not acceptable for any company to take money from a former customer. I was not a cunsumer of Dish Network for at least 4 months when the money was taken out of my account. I personally, did not owe any money to Dish. Whatever balance that they felt was owed to them was not my responsibility. My estranged wife was a Dish Network consumer and she had used my card to initially set up the account. Furthermore, the technician who installed the equipment and service had never went over terms and conditions and was more interested in getting great reviews for his work to Dish Network Corporate Office
Sincerely,
[redacted]
March 8, 2016 Mr. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] [redacted]-[redacted]...
Dear Mr. [redacted]: On March 8, 2016, we received your complaint, dated March 7, 2016, filed with the Revdex.com. You expressed concern with the interruption of your DISH Network service. You maintain that you lost your credit card. You also expressed dissatisfaction with the customer service you received while you were attempting to resolve your concerns. You would like a free month of service, and to have your service restored. We appreciate that you brought your customer service concerns to our attention so that we may address them internally with the appropriate personnel. Your service was activated on February 5, 2016, with a 24-month commitment through our Flex 24 promotion. This is a pay-in-advance promotion that requires a payment to be received on or before the due date. An email was sent to you at [redacted]@GMAIL.COM on February 4, 2015, disclosing the terms and conditions of your promotion. Your account is currently enrolled in paperless billing and Credit Card AutoPay (CCA). As a result, a billing statement of $57.31 was provided via email on February 22, 2016, for the services from March 5, 2016, through April 4, 2016. Although the billing statement notified you that your credit card account would be debited on your March 3, 2016, due date, we were not notified that the credit card account on file was not valid. Enclosed is a copy of the billing statement for your review. Although we attempted to collect the funds on March 4, 2016, we received a declined response. We notified you via email regarding the declined response on March 5, 2016. Your service was also interrupted for non-payment on this date. When I spoke with Ms. [redacted] by phone today, I advised her that we are unable to honor your adjustment request. A payment is required to restore your service. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT [redacted] Enclosure cc: Denver / Boulder Revdex.com [redacted] [redacted] [redacted] [redacted]
Re: Revdex.com Complaint # [redacted] 8[redacted]8 Dear Mr. [redacted]: On April 26, 2016, we received your complaint, dated April 25, 2016, filed with...
the Revdex.com. You expressed concern that your Sling Adapter has been replaced two times and you are still not able to get access to DISH Anywhere. You have not received a promised call back from our technical support department. When I spoke with you by telephone today, I apologized for the inconvenience. Our records show that the technical support department has attempted to contact you with no success, and they left a message. I scheduled a free technician visit for Monday May 2, 2016, between the hours of 12:00 pm and 5:00 pm. Due to the inconvenience, I provided one month free of your core programming ($64.99). If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT ###-###-####
September 9, 2016 Dear Mr. [redacted]: On September 1, 2016, we received your correspondence, dated September 1, 2016, filed with the Revdex.com. I attempted to reach you at ###-###-#### on September 7, 8 and 9, 2016. I left three voice messages. ...
You said you returned a leased receiver, but it was not received by DISH Network. You indicated that you were charged for unreturned equipment and you made payments towards the balance. You disputed the collection attempts. Please note that we do not offer an option to make payment arrangements to prevent a balance due from being sent to collections. We have no record that the Hopper with Sling receiver was returned to DISH Network. As a result, you were billed $298.00 plus tax for the unreturned equipment. The balance of $488.66 is for unreturned equipment and the early termination fees plus tax. Although you made partial payments, because the balance was not paid in full in a timely manner, your account was sent to collections. The billing is accurate and we are unable to remove the balance due from your account. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST ###-###-####
Dear Mr. [redacted]: On February 17, 2016, we received your correspondence, dated February 13, 2016, filed with the Revdex.com. You stated that you recently contacted DISH Network regarding an issue you were having with your remote. You were offered a free equipment upgrade. However,...
you were not informed that the upgrade required a contractual commitment. You requested that the commitment be waived. The review of your February 7, 2016, phone call confirmed your claim. In our email correspondence today, I offered to remove the contractual commitment. You accepted this resolution. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI ###-###-####
Initial Business Response /* (1000, 4, 2015/05/11) */
May 4, 2015
Ms. [redacted]
Re: Revdex.com Complaint # [redacted]
[redacted]
Dear Ms. [redacted]:
On April 29, 2015, we received your complaint, dated April 28, 2015, filed with the...
Revdex.com.
My attempts to contact you by phone at ([redacted] on April 29 and 30, 2015, and May 1, 2015 were unsuccessful; however, I left three messages.
You expressed concern with the early termination fee to disconnect your service. You maintain that you should not have to pay the fee because DISH Network does not offer internet service in your area.
Your TV service was activated on May 22, 2014, with a 24-month commitment. Please be advised that the term commitment applies to our TV service only. We are not obligated to provide you with any other service, including internet service. Additionally, a separate 24-month commitment applies for our internet service, if available. Our records reveal that our satellite internet service is available in your area. The starting cost for this service is $49.99. You may contact me directly for further information.
The early termination fee is valid if your term commitment is not fulfilled. Enclosed is a copy of the 24-month agreement wherein the term commitment and early termination fee are disclosed.
You also stated that you have not received boxes to return the equipment. Our records reveal that your service was interrupted for non-payment when you contacted us on April 7, 2015, to disconnect your service. As you did not agree with the early termination fee, your service was left as is. Please be advised that your service is scheduled to be fully disconnected on May 18, 2015, and a balance of $91.04 will be due for services through the interruption date (March 22, 2015). At that time, boxes will be sent for the return of the equipment.
If there are further questions or concerns about this issue, please feel free to contact me at ([redacted].
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday-Friday, 6:30 am - 3:00 pm MDT
([redacted]
Enclosure
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO 80204
[redacted]
Initial Consumer Rebuttal /* (3000, 6, 2015/05/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I called Ms [redacted] back and left a message for her saying that when the guy came out to hook up our services that they did in fact offer internet services at our home.At that time we decided to go with Dish network, because of those services. When I called recently to get internet hooked up at our house that's when they told me that they don't offer it here.So that's why I chose to leave dish network and go with Mediacom, because they offered both.My son is in the Navy and is stationed overseas so that's why we waited to Iget internet hooked up .I believe that our contract should be voided and we should not have to pay any cancellation fees since Dish network said that they offered internet services and actually did not.
Final Consumer Response /* (4200, 10, 2015/05/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again,When we first called Dish Network about setting up cable,we also asked if they offered internet services.They told us yes THEY DID.That is when we decided to go with Dish Network,because they said that they also offered internet.At that time we did not need internet service because our son was still state side with the Navy.When I called in either February or March that's when they told me that they DID NOT offer internet service in our area.I was told by both the sales rep on the phone and the guy who came out to set us up that they offered it.I should not have to pay any termination fees if I was told by 2 different people with the same company that they offered internet in our area.
Final Business Response /* (4000, 12, 2015/05/26) */
May 22, 2015
Ms. [redacted]
Re: Revdex.com Complaint # [redacted]
[redacted]
Dear Ms. [redacted]:
On May 21, 2015, we received your additional correspondence, dated May 20, 2015, filed with the Revdex.com.
You continue to dispute the early termination fee that was applied to your account.
In my voicemail on May 21, 2015, I advised you that we are unable to honor your request to waive the fee. The early termination fee of $260.00 was applied to your account on May 18, 2015, and remains valid.
If there are further questions or concerns about this issue, please feel free to contact me at ([redacted].
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday-Friday, 6:30 am - 3:00 pm MDT
([redacted]
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO 80204
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I will make arrangements to cancel my service. All I ask is that the early termination fee waiver be notated on my account.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/06/25) */
June 24, 2015
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On June 19, 2015, we received your correspondence, dated June 18, 2015, filed with the...
Revdex.com.
You maintain you have experienced technical issues with the service over the last year and the issues have not been corrected. You requested to cancel the service with no early termination fee.
Our records reveal that a technician visit was completed on March 27, 2015. We have no record that technical issues have been reported after this date until we received this correspondence. Your account records reveal that on May 23, 2015, and June 22, 2015, your service was interrupted due to nonpayment. Your service has since been restored.
When we spoke today, you informed me that you had been experiencing loss of HD signal and partial recordings on occasion. I asked that you call DISH Network when the issue is occurring so that we may troubleshoot this matter with you over the phone. If necessary, a technician visit will be scheduled.
We regret any inconvenience you may have experienced. We appreciate your feedback and your concerns will be used to improve our customers' interactions with our agents.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The processing fee has been refunded.
Sincerely,
[redacted]
*
Initial Business Response /* (1000, 10, 2015/09/21) */
September 9, 2015
Mr. [redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On September 2, 2015, we received your complaint, dated September 1, 2015,...
filed with the Revdex.com.
You said that your credit card account was debited for service after you disconnected your DISH Network account. You requested a full refund rather than the partial refund you were offered.
My attempts to reach you on September 2, 3 and 8, 2015, were unsuccessful so I left three voicemails.
In my last message, I advised you that a full refund for the payment of $146.99 was sent to your bank on September 2, 2015. A review of your call revealed that the agent with whom you spoke may have been reviewing the incorrect account in error.
While we sincerely regret any inconvenience this issue may have caused, we are unable to provide additional reimbursement. Our records indicate that boxes were delivered to your house on September 2, 2015. Please use them to return your leased equipment.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (2000, 12, 2015/09/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I consider everything done with Dish.
Initial Business Response /* (1000, 5, 2015/09/24) */
September 8, 2015
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On September 8, 2015, we received your correspondence, dated...
September 7, 2015, filed with the Revdex.com.
You stated that you contacted DISH Network regarding the recent change to your billing due date. You requested that you retain your due date of the 5th of the month. You were assured that the change would be made, but your payment was drafted on the 31st. You requested a credit for five extra days of service.
When we spoke today, I explained that you were still being billed for the same number of service days so a credit was not due. I offered to return your due date to the 5th of the month. You accepted this resolution.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/09/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The representative from Dish refused to provide credit for moving up the bill payment date 5 days without my authorization, stating that I was still being billed for the same number of billing days. She offered to change the billing date back to the original date, which I did accept.
However, I prompty received the following email -
Account Number: [redacted]
Dear [redacted],
According to our records, you recently requested to change your bill due date.
It will take two months for this change to go into effect. Your next bill will cover the service period from XXXX-XX-XX-XXXX-XX-XX and will be due on XXXX-XX-XX. If this service period is shorter than 30 days, the amount due will be a bit less than you usually pay; if it is longer than 30 days, the amount due will be a bit more.
The following bill you receive will reflect your new bill due date and will resume normal monthly charges. The actual bill due date will vary slightly depending on the month.
On 9/22/15, I received a partial bill in the amount of $43.73 due on Oct 5, 2015. So despite Dish's claim that the number of service days did not change, clearly they did - otherwise it would not be necessary to bill on a partial basis to set the due date back to the 5th of each month. At this time, it's not possible for my to calculate the overcharge, due to the tqo month waiting period to switch the billing date back to the 5th. The partial billing for September is proof positive of Dish's deceptive billing practices.
Final Business Response /* (4000, 9, 2015/10/07) */
October 2, 2015
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On September 29, 2015, we received your rebuttal, dated September 28, 2015, filed with the Revdex.com.
You continue to dispute DISH Network's recent billing date change. You expressed concern that you are losing five days of service in your billing cycle. Although we are restoring your original billing date, you continue to request a credit.
When we spoke on September 30, 2015, we reviewed the billing date change. As a courtesy, I agreed to provide a credit of $43.73 on your current bill. You accepted this resolution.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. This company reimbursed me for the hose. I would like the Revdex.com to close my complaint
Sincerely,
[redacted]
December 28, 2017 Ms. [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Ms. [redacted]: On December 19, 2017, we received your complaint, dated December 18, 2017, filed with the Revdex.com. You disputed the early termination fee associated with your DISH Network account. You also indicated that the signature on the customer agreement sent to you was not yours, and you expressed concern about the level of customer service you received. When we spoke, I informed you that our records indicate you agreed to a new 24-month commitment when you agreed to our Renewal Offer promotion on May 20, 2017. The promotion was accepted through your myDISH.com account. While our records indicate that the fee is valid, as a courtesy, I made an exception and waived your $180.00 early termination fee. I also explained that your customer agreement can be signed by any responsible party that you leave at your residence when your technician is there. The 24-month commitment associated with the agreement to which you referred ended in 2014. Additionally, you have changed the receivers listed on the agreement since that agreement was in effect. As such, the receiver numbers will be different from your current ones. We appreciate your feedback concerning your experience; it will be used to improve our agents’ interactions with our customers. If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7312. Sincerely, Dave S[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri (720) 514-7312 cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
December 12, 2016 Dear Mr. [redacted]: On December 12, 2016, we received your complaint, dated December 9, 2016, filed with the Revdex.com. You said that you paid your balance and settled the account, but your credit report still reflects that you...
owe money. When we spoke, you told me that you have a letter from our collections agency confirming that you settled the account for a payment of $737.20. I requested that you provide me with a copy. After receiving your settlement letter, I removed the remaining balance from your account. I requested that your account be removed from our collection agency and I requested that your credit report be updated to reflect that a settlement was reached. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT ###-###-####
December 7, 2017Mr. [redacted]Re: Revdex.com Complaint # [redacted]Dear Mr. [redacted]:On December 5, 2017, we received your complaint, dated December 4, 2017, filed with the Revdex.com.You said that your December 2017 bill was...
double your normal billing rate. You maintain that you were not notified that the promotional price was ending. You also expressed concern with the equipment return fee.Our records reveal that you established your account under the Digital Home Advantage (DHA) promotion. We provided you with a monthly credits totaling $37.00 for 24 months. These credits include the Intro Saving credit and the eBill AutoPay credit. When these credits ended, the regular price was applied. Under the DHA promotion, the customer agrees to return the leased equipment to DISH Network and bear all costs and expenses to do so. A return box and label will be delivered to your address by [redacted]. If you choose to return the equipment through a different provider, you are responsible for the shipping cost. I enclosed a copy of your signed DHA agreement for your records. When we spoke today, I informed you that we sent monthly billing statements to [redacted], which provided details of your account activity. These monthly statements included a countdown of the monthly credits you received (e.g., 1 of 24, 2 of 24). You disagreed with my explanation and you terminated the call. Per your request, your service was disconnected on December 2, 2017. You were only billed for service rendered through the disconnection date and for an equipment return fee. The billing is accurate. We ask that the final balance of $62.17 be paid. If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7082.Sincerely,Christina A[redacted]Dispute Resolution Specialist[redacted]Enclosurecc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 David L[redacted]
Initial Business Response /* (1000, 6, 2015/09/08) */
August 31, 2015
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On August 25, 2015, we received your correspondence, dated August 24, 2015, filed...
with the Revdex.com.
You requested that your service be disconnected.
I attempted to reach you at (XXX) XXX-XXXX on August 27, 28 and 31, 2015. I left three voice messages.
Our records show that your service was interrupted due to nonpayment on August 13, 2015. Please note that the system provides our customers the option to make a payment within 30 days after the interruption before completing the disconnection process.
Per your request, I disconnected your account. You were only billed for service rendered through August 13, 2015. I also made an exception and reversed the balance due of $56.86 from your account. This amount is for service rendered and the return shipping fee.
To avoid additional fees from applying, please return the leased equipment with the return box and label we have provided through UPS.
We regret any inconvenience you may have experienced.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
May 31, 2017 [redacted] Re: Revdex.com Complaint # [redacted]
...
[redacted] Dear [redacted]: On May 25, 2017, we received your correspondence, dated May 24, 2017, filed with the Revdex.com. I attempted to reach you at [redacted] on May 25, 30, and 31, 2017. I left three voice messages. You maintain you were not provided credit for the return of the leased equipment and you are owed a refund of $23.00. A review of your account reveals that your service was disconnected due to nonpayment on April 12, 2017. You were billed a total of $546.00 for the unreturned leased equipment. On May 16, 2017, one Hopper and two Joey receivers were removed from the account and a credit of $447.00 was applied, leaving a balance of $226.07. On May 24, 2017, the remaining $99.00 Joey fee was removed, leaving a balance of $120.63 for service rendered. Although the balance is valid, an exception was made and the programming fees were removed from your account. Your refund request cannot be honored. I regret that your experience did not meet your expectations. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] [redacted]
[redacted] [redacted] [redacted]
[redacted]
[redacted]
[redacted]
December 22, 2017 Mrs. [redacted] Re: Revdex.com Complaint # [redacted] ...
8[redacted] Dear Mrs. [redacted]: On December 15, 2017, we received your complaint, dated December 14, 2017, filed with the Revdex.com. You maintain that you have yet to receive a $200.00 gift card that was offered at the time of sale. You requested the gift card or a programming credit. You expressed dissatisfaction with your customer service experience. When we spoke today, you informed me that your husband called the customer service number for the gift card and he was told the $200.00 gift card was processed and you should receive it in a week. As a courtesy, I applied a one-time credit of $85.81 to your account for one month of service. The quality of our customers' experiences is of great importance to DISH Network. I apologize for any inconvenience you may have experienced. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST ###-###-#### cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
Complaint: [redacted]
I am rejecting this response because: You have still not addressed the original issue. I never asked for this protection plan in the first place. Your refusal to make this situation right in the first place has lead to the situation. I am simply standing on principal at this point. What you did to me is WRONG. I have no intention of changing my mind about this complaint as long as your company continues to defend this action. It's not about the money, although, it was hard earned money, wrongfully taken from my family. I would suggest that you look at the big picture and do the right thing instead of doubling down on a bad decision. Otherwise, this complaint will stay for anyone who considers using your company, to view. As it should. Learn something about customer service. I have worked in retail for well over a decade and would never even consider treating a customer this way. I want customers to feel they are treated fairly, adding charges for unwanted services is not fair. I hope common sense enters in somewhere, but by now I don't expect it. I am amazed at the length your company is willing to go to keep money you took from me for a service I never asked for. Unbelievable, and still NOT ACCEPTABLE.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: This is a separate issue whiIe it is connected to it considering you gave us faulty equipment which is my complaint this time I expect a generous (on your part) agreement to rectify this. In addition your customer service department was incredibly rude to me when I tried to get this corrected directly.As far as compensation I expect FREE SERVICES for an extended period (60-90 days minimum)
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: The company in question did not resolve this complaint. The representative from Dish Network was rude and disrespectful, along with being unclear about the course of action Dish would take to correct this issue. It is not acceptable for any company to take money from a former customer. I was not a cunsumer of Dish Network for at least 4 months when the money was taken out of my account. I personally, did not owe any money to Dish. Whatever balance that they felt was owed to them was not my responsibility. My estranged wife was a Dish Network consumer and she had used my card to initially set up the account. Furthermore, the technician who installed the equipment and service had never went over terms and conditions and was more interested in getting great reviews for his work to Dish Network Corporate Office
Sincerely,
[redacted]
March 8, 2016 Mr. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] [redacted]-[redacted]...
Dear Mr. [redacted]: On March 8, 2016, we received your complaint, dated March 7, 2016, filed with the Revdex.com. You expressed concern with the interruption of your DISH Network service. You maintain that you lost your credit card. You also expressed dissatisfaction with the customer service you received while you were attempting to resolve your concerns. You would like a free month of service, and to have your service restored. We appreciate that you brought your customer service concerns to our attention so that we may address them internally with the appropriate personnel. Your service was activated on February 5, 2016, with a 24-month commitment through our Flex 24 promotion. This is a pay-in-advance promotion that requires a payment to be received on or before the due date. An email was sent to you at [redacted]@GMAIL.COM on February 4, 2015, disclosing the terms and conditions of your promotion. Your account is currently enrolled in paperless billing and Credit Card AutoPay (CCA). As a result, a billing statement of $57.31 was provided via email on February 22, 2016, for the services from March 5, 2016, through April 4, 2016. Although the billing statement notified you that your credit card account would be debited on your March 3, 2016, due date, we were not notified that the credit card account on file was not valid. Enclosed is a copy of the billing statement for your review. Although we attempted to collect the funds on March 4, 2016, we received a declined response. We notified you via email regarding the declined response on March 5, 2016. Your service was also interrupted for non-payment on this date. When I spoke with Ms. [redacted] by phone today, I advised her that we are unable to honor your adjustment request. A payment is required to restore your service. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT [redacted] Enclosure cc: Denver / Boulder Revdex.com [redacted] [redacted] [redacted] [redacted]
Re: Revdex.com Complaint # [redacted] 8[redacted]8 Dear Mr. [redacted]: On April 26, 2016, we received your complaint, dated April 25, 2016, filed with...
the Revdex.com. You expressed concern that your Sling Adapter has been replaced two times and you are still not able to get access to DISH Anywhere. You have not received a promised call back from our technical support department. When I spoke with you by telephone today, I apologized for the inconvenience. Our records show that the technical support department has attempted to contact you with no success, and they left a message. I scheduled a free technician visit for Monday May 2, 2016, between the hours of 12:00 pm and 5:00 pm. Due to the inconvenience, I provided one month free of your core programming ($64.99). If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT ###-###-####
September 9, 2016 Dear Mr. [redacted]: On September 1, 2016, we received your correspondence, dated September 1, 2016, filed with the Revdex.com. I attempted to reach you at ###-###-#### on September 7, 8 and 9, 2016. I left three voice messages. ...
You said you returned a leased receiver, but it was not received by DISH Network. You indicated that you were charged for unreturned equipment and you made payments towards the balance. You disputed the collection attempts. Please note that we do not offer an option to make payment arrangements to prevent a balance due from being sent to collections. We have no record that the Hopper with Sling receiver was returned to DISH Network. As a result, you were billed $298.00 plus tax for the unreturned equipment. The balance of $488.66 is for unreturned equipment and the early termination fees plus tax. Although you made partial payments, because the balance was not paid in full in a timely manner, your account was sent to collections. The billing is accurate and we are unable to remove the balance due from your account. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST ###-###-####
Dear Mr. [redacted]: On February 17, 2016, we received your correspondence, dated February 13, 2016, filed with the Revdex.com. You stated that you recently contacted DISH Network regarding an issue you were having with your remote. You were offered a free equipment upgrade. However,...
you were not informed that the upgrade required a contractual commitment. You requested that the commitment be waived. The review of your February 7, 2016, phone call confirmed your claim. In our email correspondence today, I offered to remove the contractual commitment. You accepted this resolution. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI ###-###-####
Initial Business Response /* (1000, 4, 2015/05/11) */
May 4, 2015
Ms. [redacted]
Re: Revdex.com Complaint # [redacted]
[redacted]
Dear Ms. [redacted]:
On April 29, 2015, we received your complaint, dated April 28, 2015, filed with the...
Revdex.com.
My attempts to contact you by phone at ([redacted] on April 29 and 30, 2015, and May 1, 2015 were unsuccessful; however, I left three messages.
You expressed concern with the early termination fee to disconnect your service. You maintain that you should not have to pay the fee because DISH Network does not offer internet service in your area.
Your TV service was activated on May 22, 2014, with a 24-month commitment. Please be advised that the term commitment applies to our TV service only. We are not obligated to provide you with any other service, including internet service. Additionally, a separate 24-month commitment applies for our internet service, if available. Our records reveal that our satellite internet service is available in your area. The starting cost for this service is $49.99. You may contact me directly for further information.
The early termination fee is valid if your term commitment is not fulfilled. Enclosed is a copy of the 24-month agreement wherein the term commitment and early termination fee are disclosed.
You also stated that you have not received boxes to return the equipment. Our records reveal that your service was interrupted for non-payment when you contacted us on April 7, 2015, to disconnect your service. As you did not agree with the early termination fee, your service was left as is. Please be advised that your service is scheduled to be fully disconnected on May 18, 2015, and a balance of $91.04 will be due for services through the interruption date (March 22, 2015). At that time, boxes will be sent for the return of the equipment.
If there are further questions or concerns about this issue, please feel free to contact me at ([redacted].
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday-Friday, 6:30 am - 3:00 pm MDT
([redacted]
Enclosure
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO 80204
[redacted]
Initial Consumer Rebuttal /* (3000, 6, 2015/05/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I called Ms [redacted] back and left a message for her saying that when the guy came out to hook up our services that they did in fact offer internet services at our home.At that time we decided to go with Dish network, because of those services. When I called recently to get internet hooked up at our house that's when they told me that they don't offer it here.So that's why I chose to leave dish network and go with Mediacom, because they offered both.My son is in the Navy and is stationed overseas so that's why we waited to Iget internet hooked up .I believe that our contract should be voided and we should not have to pay any cancellation fees since Dish network said that they offered internet services and actually did not.
Final Consumer Response /* (4200, 10, 2015/05/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again,When we first called Dish Network about setting up cable,we also asked if they offered internet services.They told us yes THEY DID.That is when we decided to go with Dish Network,because they said that they also offered internet.At that time we did not need internet service because our son was still state side with the Navy.When I called in either February or March that's when they told me that they DID NOT offer internet service in our area.I was told by both the sales rep on the phone and the guy who came out to set us up that they offered it.I should not have to pay any termination fees if I was told by 2 different people with the same company that they offered internet in our area.
Final Business Response /* (4000, 12, 2015/05/26) */
May 22, 2015
Ms. [redacted]
Re: Revdex.com Complaint # [redacted]
[redacted]
Dear Ms. [redacted]:
On May 21, 2015, we received your additional correspondence, dated May 20, 2015, filed with the Revdex.com.
You continue to dispute the early termination fee that was applied to your account.
In my voicemail on May 21, 2015, I advised you that we are unable to honor your request to waive the fee. The early termination fee of $260.00 was applied to your account on May 18, 2015, and remains valid.
If there are further questions or concerns about this issue, please feel free to contact me at ([redacted].
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday-Friday, 6:30 am - 3:00 pm MDT
([redacted]
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO 80204
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I will make arrangements to cancel my service. All I ask is that the early termination fee waiver be notated on my account.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/06/25) */
June 24, 2015
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On June 19, 2015, we received your correspondence, dated June 18, 2015, filed with the...
Revdex.com.
You maintain you have experienced technical issues with the service over the last year and the issues have not been corrected. You requested to cancel the service with no early termination fee.
Our records reveal that a technician visit was completed on March 27, 2015. We have no record that technical issues have been reported after this date until we received this correspondence. Your account records reveal that on May 23, 2015, and June 22, 2015, your service was interrupted due to nonpayment. Your service has since been restored.
When we spoke today, you informed me that you had been experiencing loss of HD signal and partial recordings on occasion. I asked that you call DISH Network when the issue is occurring so that we may troubleshoot this matter with you over the phone. If necessary, a technician visit will be scheduled.
We regret any inconvenience you may have experienced. We appreciate your feedback and your concerns will be used to improve our customers' interactions with our agents.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The processing fee has been refunded.
Sincerely,
[redacted]
*