Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]This was dated 3/25/2016T and haven't heard from them since. They stated that the 70 and 10 dollar fee caused the fees and that was not what I stated. It was a payment for 15.93 that they kept running thru my bank that caused the fees. They ran the payment 8 times and on two separate arate occasions they tried running it twice for a double payment. I had already made a payment with another source but they just kept running it through my bank. When I called them they stated that it was not them and that my bank was doing it Untrue
Initial Business Response /* (1000, 5, 2015/08/17) */
August 5, 2015
Mr. [redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On August 4, 2015, we received your complaint, dated August 3, 2015, filed with...
the Revdex.com.
You expressed concern about your monthly rate for programming.
When we spoke, I explained that the channels that you requested, USA and Syfy, are in the America's Top 120 for $59.99 plus tax or the Latino Plus for $44.99 plus tax per month. You accepted the Latino Plus programming package on July 27, 2015, in order to receive these two channels.
I also advised you that DISH Network is not able to provide a la carte packages.
As I explained, DISH Network is not able to provide ongoing discounted programming.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/08/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
July 13, 2016 Mr. [redacted] Re: Revdex.com Complaint # [redacted] [redacted]...
Dear Mr. [redacted]: On July 8, 2016, we received your complaint, dated July 5, 2016, filed with the Revdex.com. My attempts to contact you by phone at [redacted] on July 8, 11 and 12, 2016, were unsuccessful; however, I left three messages. You expressed concern with the early termination fee that was applied to your account. You maintain that although initially signed up for DIRECTV, you were told that the service could not be installed and you were offered DISH Network instead. However, you were not provided with a $200.00 gift card or the NFL Sunday Ticket as promised. You would like to be compensated $500.00 for these items and you requested that the early termination fee be removed. Please be advised that DISH Network does not offer the NFL Sunday Ticket. Your service was activated on June 18, 2015, with a 24-month commitment through Audio Video Masters Inc. As this is an independent company, your concerns regarding the gift card and the NFL Sunday Ticket would need to be addressed directly with them. DISH Network is unable to honor your request for compensation. Your service was disconnected on June 16, 2016. Since your term commitment was not fulfilled, an early termination fee of $260.00 was applied to your account. I made an exception and I removed this fee. I also submitted a refund of $260.00 to your credit card account. Please allow three to five business days for processing. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT [redacted]
November 29, 2016 Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms. [redacted]: On November 29, 2016, we received your rebuttal, dated November 28, 2016, filed with the Revdex.com. You disagreed with my previous response. You maintain that the information on our website is false. When we spoke on November 23, 2016, I advised you that your address qualifies to receive dishNET satellite internet service through Hughes. I regret any confusion. Our online internet offer at www.dish.com is accurate. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST###-###-####
September 29, 2016 Dear Ms. [redacted]: On September 20, 2016, we received your complaint, dated September 16, 2016, filed with the Revdex.com. You said you were told that you would have access to all NFL games, but you did not. You requested...
to have your early termination fee waived. When we spoke, I advised you that I reviewed your sales call and found no promise such as you describe. You requested ESPN, which is included in the America’s Top 200 package. As you subscribed to that package, you received that channel. The sales agent also offered you our Multi Sport with RedZone package free for six months. At no time were you promised access to all NFL games, nor was there any discussion of the accessibility of games. As you were provided no misinformation during your sales call, and as you received what you ordered, we are unable to waive your early termination fee. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri ###-###-####
June 20, 2017 [redacted] Re: Revdex.com Complaint # [redacted]
...
[redacted] Dear [redacted] On June 13, 2017, we received your correspondence, dated June 12, 2017, filed with the Revdex.com. You said you moved and placed your account on DISH Pause. You maintain you were not informed that you would lose the promotional credits. You disputed the early termination fee. In addition, you mentioned the $100.00 Move-In Deal fee. When we spoke on June 15, 2017, I informed you that I reviewed your call from February 11, 2017. Per your request, the service was placed on DISH Pause for nine months. During this call, our agent informed you that the promotional credits would be forfeited. As a courtesy, I applied a $20.00 credit to your account for 12 months. You accepted this resolution. Please note that when an installation is required at new location due to a move within the first year of service, the cost for the Move-In Deal is $100.00. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]
Tell us why here...October 10, 2016 Dear Ms. [redacted]: On October 6, 2016, we received your complaint, dated October 4, 2016, filed with the Revdex.com. You said that your DISH Network service was restored without your permission. You asked that the charges be...
reversed. When we spoke by phone, I advised you that we have removed all charges and your account has a zero balance due. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT###-###-####
[redacted] Dear Ms. [redacted]: On January 26, 2018, we received your correspondence, dated January 25, 2018, filed with the Revdex.com. You maintain that you did not extend your term commitment, and you requested a copy of your signed agreement. You disputed the early termination fee and requested that the account balance be removed. You said you will not accept any phone contact attempts from DISH Network. Per your request, I will address your concerns in writing. I also placed your contact phone numbers [redacted] and ([redacted] on our internal Do Not Contact list. Our records reveal that your father (Mr. [redacted]) is listed as the authorized user on your account. When Mr. [redacted] called on October 22, 2017, he accepted the Preferred Customer promotion with a 24-month commitment through the IVR phone system. This promotion provides a two-year price guarantee for the core programming. You received a monthly $15.00 credit for 24 months. Our records show that the term commitment was previously waived. You formerly subscribed to the America’s Top 120+ package with locals, DVR service and a Joey receiver. The monthly billing rate before tax was $78.99. Your account was disconnected due to nonpayment on January 2, 2018. We ask that the balance of $64.97 be paid. This balance is for service rendered through the disconnection date, and a return equipment fee. I enclosed copies of your billing statements from October 2017 through January 2018 for your review. To avoid unreturned equipment fees, please return the leased equipment to DISH Network. A return box and label will be delivered to your address by [redacted]. If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7082. Sincerely, Christina A[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST (720) 514-7082 cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
Complaint: [redacted]
I am rejecting this response because:Dish network has not yet agreed to pay for The damages to my home done by a Dish InstallerAs the Rep stated I have been contacted by Dish and they will come out to my Home to look at Damages on 3/12 This major damaged to my home by Dish Network has not been solved yet
Initial Business Response /* (1000, 4, 201*/0*/20) */
May 1*, 201*
Mr. [redacted]
[redacted] Rd.
[redacted], [redacted]
Re: Revdex.com Complaint # [redacted]
[redacted]
*ear Mr. [redacted]:
On May 1*, 201*, we received your correspondence, dated May 14, 201*, filed with...
the Revdex.com.
You indicated that you have experienced ongoing and unresolved signal loss issues with your *ISH Network service since installation. You feel that this is a result of weak signal in your area. This led to you disconnect the service. You were charged an early termination fee but you have not been provided a copy of your contract. You requested that your early termination fee be waived and refunded.
When we spoke today, I agreed to waive your early termination fee. I explained that the charge was processed twice and I requested a refund for both payments. Additionally, I emailed a copy of your contract to [redacted].com. You accepted this resolution.
If there are further questions or concerns about this issue, please feel free to contact me at ([redacted]) [redacted].
Sincerely,
[redacted]
*ispute Resolution Specialist
Executive Escalations Team
*ISH Network, L.L.C.
Phone Hours: 2:4* pm to11:1* pm M*T, MON-*RI
([redacted]) [redacted]
cc: *enver / Boulder Revdex.com
1020 Cherokee St.
*enver, CO 80204
[redacted]
Initial Consumer Rebuttal /* (2000, 6, 201*/0*/21) */
*rom: *ave [redacted] (mailto:[redacted].com)
Sent: Thursday, May 21, 201* 11:06 AM
To: Revdex.com
Subject: Re: Revdex.com Complaint Case# [redacted] (Ref*-[redacted]-*-[redacted])
Gentlemen:
I am pleased to respond concerning my dispute with *ISH TV. I received a call and an e-mail from [redacted], dispute Resolution Specialist for *ISH TV. We had a good conversation and she had obviously done her homework, as she let me know that the disputed amount had been debited twice. (I had made my objection based only on the May 6 debit, unaware of the May 7 similar debit.) She said these would be reversed and I see, this morning, that both items have been credited back to my VISA credit card.
Thank you for your help. My praise goes out to Ms. [redacted] for her careful work.
Tell us why here...July 12, 2016 Mr. [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr. [redacted]: On July 11, 2016, we received your rebuttal dated July 11, 2016, filed with the Revdex.com. You disputed the bill of $58.59. The bill you received was generated prior to the disconnection of service. When the service was disconnected on July 1, 2016, a prorated credit was applied your account which covered the amount due reducing the balance to zero. I regret any confusion. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST[redacted]
March 4, 2016 Ms. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms. [redacted]: On March 4, 2016, we received your rebuttal, dated March 3, 2016, filed with the Revdex.com. You expressed concern regarding the customer service you received. I’m sorry that you are unhappy with our customer service. We strive to provide excellent service and we regret that your experience was unfavorable. We thank you for your business and we are disappointed to lose you as a member of the DISH Network family. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] [redacted] [redacted]
August 26, 2016 Dear Mr. [redacted]: On August 23, 2016, we received your complaint, dated August 20, 2016, filed with the Revdex.com. You indicated you were not receiving your local channel FOX channel and you wanted your early termination fee...
waived. As you may know, Tribune Broadcasting Company refused to grant an extension to keep the stations on our local channel lineups while we continue to negotiate. DISH Network offered to enter into binding, baseball-style arbitration with Tribune, which presents a path to end Tribune's blackout immediately and would ensure fair market rates for both parties. However, Tribune Broadcasting rejected our proposal to pursue an immediate, fair and binding solution to restore its blacked out channels. We understand your frustration with the loss of your local channel. While some customers may be willing to pay extra for CBS and Fox, Tribune is forcing our customers to pay for an additional unrelated cable channel. Many are counting on DISH Network to stand firm. Channel owners will be inclined to continue with the channel takedowns if we fail to hold the line during negotiations. After further review of your account. I have made an exception and reversed your early termination fee leaving your DISH Network account with a zero balance. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday - Friday, 6:00 am - 2:30 pm MDT ###-###-####
Tell us why here...June 29, 2016 Ms. [redacted] Re: Revdex.com Complaint # [redacted] [redacted]-[redacted] Dear Ms. [redacted]: On June 29, 2016, we received your rebuttal, dated June 24, 2016, filed with the Revdex.com. You said that you filed for ID theft with us when you found an account in your name. You stated that you sent in the necessary documentation. I contacted our ID Theft Team and they advised me that they have not received any documentation from you. Please resubmit the requested documentation. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT
Initial Business Response /* (1000, 5, 2015/08/10) */
August 6, 2015
Mr. [redacted]
[redacted]
[redacted] XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On July 30, 2015, we received your complaint, dated July 25, 2015, filed with...
the Revdex.com.
You maintain that you are billed every 23 days for 30 days of service. You disputed late fees because your credit card information was not changed.
When I spoke with you by telephone today, I explained that your bill generates on the 19th of each month and you are billed for one month of service in advance. Although the due date has been moved up by five days, the dates of service are still for 30 days.
You indicated that you updated your new credit card information for AutoPay enrollment via your online account. However, we have no record of you logging into your online account.
When you called on July 6, 2015, to place the account on DISH Pause, your new credit card information was also not provided.
There have been no late fees applied to your account. The balance of $16.20 included two $5.00 programming change fees which are charged when your programming is changed within a 30-day period. The fees were applied to your account when you placed your service on DISH Pause after your account was restarted. Also included in the $16.20 balance was the monthly $5.00 DISH Pause fee plus tax. I removed the balance.
I also updated your credit card information for AutoPay.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Business Response /* (1000, 5, 2015/07/24) */
July 23, 2015
Ms. [redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On July 14, 2015, we received your complaint, dated July 13, 2015, filed with the...
Revdex.com. My attempts to reach you by phone on July 17, 22 and 23, 2015, have been unsuccessful; however, I was able to leave a voice message on each attempt.
You said that you sent in a payment of $87.23 and didn't receive credit for it. You request that your payment be applied to your account and to be compensated for your inconvenience.
Your payment was located and applied to your DISH Network account on July 19, 2015. We provided you with a one month credit of $87.23 and we waived your $7.00 late fee and $9.00 Promise-To-Pay fee as compensation for the issue.
We regret that your experience was discouraging and we look forward to having the opportunity to provide you with excellent service in the near future.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/07/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is stated that I was given a one month credit which is not true. I just received my bill from Dish and what they are saying was a credit given was actually my payment for the next payment period (period 7/9 to 8/8) of $87.23. I made payment with a check ([redacted]) on 7/11/15. That payment was taken out of my checking account on 7/20/15. There was no month credit given to my account. My statement that I just received in the mail has a due date of 8/8/15 so I am not getting a credit for that period either. He states that my payment was located and applied to my account which is true and I was given the other credits he stated except the one month credit. I feel if you are going to say that you are going to provide me with a month credit I should be given it.
Final Business Response /* (4000, 9, 2015/08/12) */
August 3, 2015
Ms. [redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On August 3, 2015, we received your rebuttal, filed with the Revdex.com, dated July 31, 2015.
You said that you have not received a credit of $87.23.
Your bill is printed and mailed on the 24th of each month. The credit we provided you with was applied on July 28, 2015. You will see the credit reflected on your August 24, 2015, billing statement.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
March 13, 2018 Mr. [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mr. [redacted]: On March 7, 2018, we received your complaint, dated March 6, 2018, filed with the Revdex.com. You expressed concern with the early termination fee that was applied to your account. You maintain that you were enrolled in a new 24-month commitment without your knowledge. You also stated that the term commitment was added for replacement equipment that was provided to resolve technical issues with your existing equipment. A review of the customer service call from August 18, 2016, revealed that your wife contacted us regarding issues with the wireless Joey on your account. At that time, she inquired about exchanging it for a wired Joey. Our representative disclosed that a 24-month commitment would be required if the equipment was exchanged for a different model and gave the option to purchase the receiver to avoid the term commitment. Our representative also stated that the wireless Joey could be replaced with the same model type, which would not require any term commitment. Your wife contacted us on August 24, 2018, and opted to schedule an appointment to exchange the wireless Joey for a wired Joey. As a result, your account was enrolled in a 24-month commitment when the installation was completed on August 24, 2016. Your service was canceled on March 6, 2018. Since your term commitment was not fulfilled, an early termination fee of $160.00 was applied to your account. When I spoke with you by phone on March 8, 2018, I advised you that I made an exception and removed the early termination fee from your account. I submitted a total refund of $164.80 to your credit card account, which was completed on March 12, 2018. You also expressed dissatisfaction with the customer service you received while you were attempting to resolve your concerns. We appreciate that you brought this matter to our attention so we may address it internally with the appropriate personnel. If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7291. Sincerely, Ana V[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT (720) 514-7291 cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
December 5, 2017 Mr. [redacted]
Re: Revdex.com Complaint # [redacted] ...
8[redacted]###-###-####663 Dear Mr. [redacted]: On November 27, 2017, we received your complaint, dated November 24, 2017, filed with the Revdex.com. You expressed concern with the date that your payment was taken from the bank and you requested a refund. When we spoke today, I advised you that two refunds were issued by a previous agent. On November 28, 2017, $492.27 was refunded to your credit card account ending in 1269, and on November 29, 2017, $105.00 was refunded to your credit card account ending in 7073. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 9:00AM to 5:30PM MST Monday - Friday ###-###-#### cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
November 1, 2016 Dear Mr. [redacted]: On October 25, 2016, we received your complaint, dated October 21, 2016, filed with the Revdex.com. You indicated that the cable for your installation service was not buried. You also expressed dissatisfaction with the...
customer service you received while you were attempting to resolve your concerns. When I spoke with you by phone on October 31, 2016, you indicated that the cable was buried on October 24, 2016. I made an exception and waived your internet term commitment. You may disconnect this service without penalty at any time. The 24-month commitment for your TV service will still apply. We appreciate that you brought your concerns to our attention so we may address them internally with the appropriate personnel. We apologize for any inconvenience this issue may have caused. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT###-###-####
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]This was dated 3/25/2016T and haven't heard from them since. They stated that the 70 and 10 dollar fee caused the fees and that was not what I stated. It was a payment for 15.93 that they kept running thru my bank that caused the fees. They ran the payment 8 times and on two separate arate occasions they tried running it twice for a double payment. I had already made a payment with another source but they just kept running it through my bank. When I called them they stated that it was not them and that my bank was doing it Untrue
Initial Business Response /* (1000, 5, 2015/08/17) */
August 5, 2015
Mr. [redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On August 4, 2015, we received your complaint, dated August 3, 2015, filed with...
the Revdex.com.
You expressed concern about your monthly rate for programming.
When we spoke, I explained that the channels that you requested, USA and Syfy, are in the America's Top 120 for $59.99 plus tax or the Latino Plus for $44.99 plus tax per month. You accepted the Latino Plus programming package on July 27, 2015, in order to receive these two channels.
I also advised you that DISH Network is not able to provide a la carte packages.
As I explained, DISH Network is not able to provide ongoing discounted programming.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/08/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
July 13, 2016 Mr. [redacted] Re: Revdex.com Complaint # [redacted] [redacted]...
Dear Mr. [redacted]: On July 8, 2016, we received your complaint, dated July 5, 2016, filed with the Revdex.com. My attempts to contact you by phone at [redacted] on July 8, 11 and 12, 2016, were unsuccessful; however, I left three messages. You expressed concern with the early termination fee that was applied to your account. You maintain that although initially signed up for DIRECTV, you were told that the service could not be installed and you were offered DISH Network instead. However, you were not provided with a $200.00 gift card or the NFL Sunday Ticket as promised. You would like to be compensated $500.00 for these items and you requested that the early termination fee be removed. Please be advised that DISH Network does not offer the NFL Sunday Ticket. Your service was activated on June 18, 2015, with a 24-month commitment through Audio Video Masters Inc. As this is an independent company, your concerns regarding the gift card and the NFL Sunday Ticket would need to be addressed directly with them. DISH Network is unable to honor your request for compensation. Your service was disconnected on June 16, 2016. Since your term commitment was not fulfilled, an early termination fee of $260.00 was applied to your account. I made an exception and I removed this fee. I also submitted a refund of $260.00 to your credit card account. Please allow three to five business days for processing. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT [redacted]
November 29, 2016 Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms. [redacted]: On November 29, 2016, we received your rebuttal, dated November 28, 2016, filed with the Revdex.com. You disagreed with my previous response. You maintain that the information on our website is false. When we spoke on November 23, 2016, I advised you that your address qualifies to receive dishNET satellite internet service through Hughes. I regret any confusion. Our online internet offer at www.dish.com is accurate. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST###-###-####
September 29, 2016 Dear Ms. [redacted]: On September 20, 2016, we received your complaint, dated September 16, 2016, filed with the Revdex.com. You said you were told that you would have access to all NFL games, but you did not. You requested...
to have your early termination fee waived. When we spoke, I advised you that I reviewed your sales call and found no promise such as you describe. You requested ESPN, which is included in the America’s Top 200 package. As you subscribed to that package, you received that channel. The sales agent also offered you our Multi Sport with RedZone package free for six months. At no time were you promised access to all NFL games, nor was there any discussion of the accessibility of games. As you were provided no misinformation during your sales call, and as you received what you ordered, we are unable to waive your early termination fee. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri ###-###-####
June 20, 2017 [redacted] Re: Revdex.com Complaint # [redacted]
...
[redacted] Dear [redacted] On June 13, 2017, we received your correspondence, dated June 12, 2017, filed with the Revdex.com. You said you moved and placed your account on DISH Pause. You maintain you were not informed that you would lose the promotional credits. You disputed the early termination fee. In addition, you mentioned the $100.00 Move-In Deal fee. When we spoke on June 15, 2017, I informed you that I reviewed your call from February 11, 2017. Per your request, the service was placed on DISH Pause for nine months. During this call, our agent informed you that the promotional credits would be forfeited. As a courtesy, I applied a $20.00 credit to your account for 12 months. You accepted this resolution. Please note that when an installation is required at new location due to a move within the first year of service, the cost for the Move-In Deal is $100.00. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]
[redacted] [redacted]
[redacted]
[redacted]
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
Tell us why here...October 10, 2016 Dear Ms. [redacted]: On October 6, 2016, we received your complaint, dated October 4, 2016, filed with the Revdex.com. You said that your DISH Network service was restored without your permission. You asked that the charges be...
reversed. When we spoke by phone, I advised you that we have removed all charges and your account has a zero balance due. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT###-###-####
February 2, 2018 Ms. [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Ms. [redacted]: On January 26, 2018, we received your correspondence, dated January 25, 2018, filed with the Revdex.com. You maintain that you did not extend your term commitment, and you requested a copy of your signed agreement. You disputed the early termination fee and requested that the account balance be removed. You said you will not accept any phone contact attempts from DISH Network. Per your request, I will address your concerns in writing. I also placed your contact phone numbers [redacted] and ([redacted] on our internal Do Not Contact list. Our records reveal that your father (Mr. [redacted]) is listed as the authorized user on your account. When Mr. [redacted] called on October 22, 2017, he accepted the Preferred Customer promotion with a 24-month commitment through the IVR phone system. This promotion provides a two-year price guarantee for the core programming. You received a monthly $15.00 credit for 24 months. Our records show that the term commitment was previously waived. You formerly subscribed to the America’s Top 120+ package with locals, DVR service and a Joey receiver. The monthly billing rate before tax was $78.99. Your account was disconnected due to nonpayment on January 2, 2018. We ask that the balance of $64.97 be paid. This balance is for service rendered through the disconnection date, and a return equipment fee. I enclosed copies of your billing statements from October 2017 through January 2018 for your review. To avoid unreturned equipment fees, please return the leased equipment to DISH Network. A return box and label will be delivered to your address by [redacted]. If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7082. Sincerely, Christina A[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST (720) 514-7082 cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
Complaint: [redacted]
I am rejecting this response because:Dish network has not yet agreed to pay for The damages to my home done by a Dish InstallerAs the Rep stated I have been contacted by Dish and they will come out to my Home to look at Damages on 3/12 This major damaged to my home by Dish Network has not been solved yet
Sincerely,
[redacted]
Initial Business Response /* (1000, 4, 201*/0*/20) */
*-[redacted]-*-[redacted])
May 1*, 201*
Mr. [redacted]
[redacted] Rd.
[redacted], [redacted]
Re: Revdex.com Complaint # [redacted]
[redacted]
*ear Mr. [redacted]:
On May 1*, 201*, we received your correspondence, dated May 14, 201*, filed with...
the Revdex.com.
You indicated that you have experienced ongoing and unresolved signal loss issues with your *ISH Network service since installation. You feel that this is a result of weak signal in your area. This led to you disconnect the service. You were charged an early termination fee but you have not been provided a copy of your contract. You requested that your early termination fee be waived and refunded.
When we spoke today, I agreed to waive your early termination fee. I explained that the charge was processed twice and I requested a refund for both payments. Additionally, I emailed a copy of your contract to [redacted].com. You accepted this resolution.
If there are further questions or concerns about this issue, please feel free to contact me at ([redacted]) [redacted].
Sincerely,
[redacted]
*ispute Resolution Specialist
Executive Escalations Team
*ISH Network, L.L.C.
Phone Hours: 2:4* pm to11:1* pm M*T, MON-*RI
([redacted]) [redacted]
cc: *enver / Boulder Revdex.com
1020 Cherokee St.
*enver, CO 80204
[redacted]
Initial Consumer Rebuttal /* (2000, 6, 201*/0*/21) */
*rom: *ave [redacted] (mailto:[redacted].com)
Sent: Thursday, May 21, 201* 11:06 AM
To: Revdex.com
Subject: Re: Revdex.com Complaint Case# [redacted] (Ref
Gentlemen:
I am pleased to respond concerning my dispute with *ISH TV. I received a call and an e-mail from [redacted], dispute Resolution Specialist for *ISH TV. We had a good conversation and she had obviously done her homework, as she let me know that the disputed amount had been debited twice. (I had made my objection based only on the May 6 debit, unaware of the May 7 similar debit.) She said these would be reversed and I see, this morning, that both items have been credited back to my VISA credit card.
Thank you for your help. My praise goes out to Ms. [redacted] for her careful work.
Sincerely, *. *. [redacted]
Tell us why here...July 12, 2016 Mr. [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr. [redacted]: On July 11, 2016, we received your rebuttal dated July 11, 2016, filed with the Revdex.com. You disputed the bill of $58.59. The bill you received was generated prior to the disconnection of service. When the service was disconnected on July 1, 2016, a prorated credit was applied your account which covered the amount due reducing the balance to zero. I regret any confusion. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST[redacted]
March 4, 2016 Ms. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms. [redacted]: On March 4, 2016, we received your rebuttal, dated March 3, 2016, filed with the Revdex.com. You expressed concern regarding the customer service you received. I’m sorry that you are unhappy with our customer service. We strive to provide excellent service and we regret that your experience was unfavorable. We thank you for your business and we are disappointed to lose you as a member of the DISH Network family. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] [redacted] [redacted]
August 26, 2016 Dear Mr. [redacted]: On August 23, 2016, we received your complaint, dated August 20, 2016, filed with the Revdex.com. You indicated you were not receiving your local channel FOX channel and you wanted your early termination fee...
waived. As you may know, Tribune Broadcasting Company refused to grant an extension to keep the stations on our local channel lineups while we continue to negotiate. DISH Network offered to enter into binding, baseball-style arbitration with Tribune, which presents a path to end Tribune's blackout immediately and would ensure fair market rates for both parties. However, Tribune Broadcasting rejected our proposal to pursue an immediate, fair and binding solution to restore its blacked out channels. We understand your frustration with the loss of your local channel. While some customers may be willing to pay extra for CBS and Fox, Tribune is forcing our customers to pay for an additional unrelated cable channel. Many are counting on DISH Network to stand firm. Channel owners will be inclined to continue with the channel takedowns if we fail to hold the line during negotiations. After further review of your account. I have made an exception and reversed your early termination fee leaving your DISH Network account with a zero balance. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday - Friday, 6:00 am - 2:30 pm MDT ###-###-####
Tell us why here...June 29, 2016 Ms. [redacted] Re: Revdex.com Complaint # [redacted] [redacted]-[redacted] Dear Ms. [redacted]: On June 29, 2016, we received your rebuttal, dated June 24, 2016, filed with the Revdex.com. You said that you filed for ID theft with us when you found an account in your name. You stated that you sent in the necessary documentation. I contacted our ID Theft Team and they advised me that they have not received any documentation from you. Please resubmit the requested documentation. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT
Initial Business Response /* (1000, 5, 2015/08/10) */
August 6, 2015
Mr. [redacted]
[redacted]
[redacted] XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On July 30, 2015, we received your complaint, dated July 25, 2015, filed with...
the Revdex.com.
You maintain that you are billed every 23 days for 30 days of service. You disputed late fees because your credit card information was not changed.
When I spoke with you by telephone today, I explained that your bill generates on the 19th of each month and you are billed for one month of service in advance. Although the due date has been moved up by five days, the dates of service are still for 30 days.
You indicated that you updated your new credit card information for AutoPay enrollment via your online account. However, we have no record of you logging into your online account.
When you called on July 6, 2015, to place the account on DISH Pause, your new credit card information was also not provided.
There have been no late fees applied to your account. The balance of $16.20 included two $5.00 programming change fees which are charged when your programming is changed within a 30-day period. The fees were applied to your account when you placed your service on DISH Pause after your account was restarted. Also included in the $16.20 balance was the monthly $5.00 DISH Pause fee plus tax. I removed the balance.
I also updated your credit card information for AutoPay.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Business Response /* (1000, 5, 2015/07/24) */
July 23, 2015
Ms. [redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On July 14, 2015, we received your complaint, dated July 13, 2015, filed with the...
Revdex.com. My attempts to reach you by phone on July 17, 22 and 23, 2015, have been unsuccessful; however, I was able to leave a voice message on each attempt.
You said that you sent in a payment of $87.23 and didn't receive credit for it. You request that your payment be applied to your account and to be compensated for your inconvenience.
Your payment was located and applied to your DISH Network account on July 19, 2015. We provided you with a one month credit of $87.23 and we waived your $7.00 late fee and $9.00 Promise-To-Pay fee as compensation for the issue.
We regret that your experience was discouraging and we look forward to having the opportunity to provide you with excellent service in the near future.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/07/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is stated that I was given a one month credit which is not true. I just received my bill from Dish and what they are saying was a credit given was actually my payment for the next payment period (period 7/9 to 8/8) of $87.23. I made payment with a check ([redacted]) on 7/11/15. That payment was taken out of my checking account on 7/20/15. There was no month credit given to my account. My statement that I just received in the mail has a due date of 8/8/15 so I am not getting a credit for that period either. He states that my payment was located and applied to my account which is true and I was given the other credits he stated except the one month credit. I feel if you are going to say that you are going to provide me with a month credit I should be given it.
Final Business Response /* (4000, 9, 2015/08/12) */
August 3, 2015
Ms. [redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On August 3, 2015, we received your rebuttal, filed with the Revdex.com, dated July 31, 2015.
You said that you have not received a credit of $87.23.
Your bill is printed and mailed on the 24th of each month. The credit we provided you with was applied on July 28, 2015. You will see the credit reflected on your August 24, 2015, billing statement.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
March 13, 2018 Mr. [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mr. [redacted]: On March 7, 2018, we received your complaint, dated March 6, 2018, filed with the Revdex.com. You expressed concern with the early termination fee that was applied to your account. You maintain that you were enrolled in a new 24-month commitment without your knowledge. You also stated that the term commitment was added for replacement equipment that was provided to resolve technical issues with your existing equipment. A review of the customer service call from August 18, 2016, revealed that your wife contacted us regarding issues with the wireless Joey on your account. At that time, she inquired about exchanging it for a wired Joey. Our representative disclosed that a 24-month commitment would be required if the equipment was exchanged for a different model and gave the option to purchase the receiver to avoid the term commitment. Our representative also stated that the wireless Joey could be replaced with the same model type, which would not require any term commitment. Your wife contacted us on August 24, 2018, and opted to schedule an appointment to exchange the wireless Joey for a wired Joey. As a result, your account was enrolled in a 24-month commitment when the installation was completed on August 24, 2016. Your service was canceled on March 6, 2018. Since your term commitment was not fulfilled, an early termination fee of $160.00 was applied to your account. When I spoke with you by phone on March 8, 2018, I advised you that I made an exception and removed the early termination fee from your account. I submitted a total refund of $164.80 to your credit card account, which was completed on March 12, 2018. You also expressed dissatisfaction with the customer service you received while you were attempting to resolve your concerns. We appreciate that you brought this matter to our attention so we may address it internally with the appropriate personnel. If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7291. Sincerely, Ana V[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT (720) 514-7291 cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
December 5, 2017 Mr. [redacted]
Re: Revdex.com Complaint # [redacted] ...
8[redacted]###-###-####663 Dear Mr. [redacted]: On November 27, 2017, we received your complaint, dated November 24, 2017, filed with the Revdex.com. You expressed concern with the date that your payment was taken from the bank and you requested a refund. When we spoke today, I advised you that two refunds were issued by a previous agent. On November 28, 2017, $492.27 was refunded to your credit card account ending in 1269, and on November 29, 2017, $105.00 was refunded to your credit card account ending in 7073. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 9:00AM to 5:30PM MST Monday - Friday ###-###-#### cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
November 1, 2016 Dear Mr. [redacted]: On October 25, 2016, we received your complaint, dated October 21, 2016, filed with the Revdex.com. You indicated that the cable for your installation service was not buried. You also expressed dissatisfaction with the...
customer service you received while you were attempting to resolve your concerns. When I spoke with you by phone on October 31, 2016, you indicated that the cable was buried on October 24, 2016. I made an exception and waived your internet term commitment. You may disconnect this service without penalty at any time. The 24-month commitment for your TV service will still apply. We appreciate that you brought your concerns to our attention so we may address them internally with the appropriate personnel. We apologize for any inconvenience this issue may have caused. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT###-###-####