Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:I was assured, by the gentleman, that the form I was signing was to be turned in and THEN there would be a determination on the damages. He lead me to believe the form was nothing more than a sort of time sheet for him to turn in to get paid for his time. I would have never signed any form waiving the fact or the liability of the damages, that would be fraudulent because they are responsible, I am not . Yes, I have a copy of a form with what appears to be my signature on it. I would have never said the hole 5 feet up my wall and so close to the window you couldn't even mount a tv there was no big deal. My home is a log home, you can not correct that kind of a mistake with a cheap and simple fix.
Sincerely,
[redacted]
October 3, 2016 = Dear Mr. and Mrs. [redacted]: On September 29, 2016, we received your complaint, dated September 28, 2016, filed with the Revdex.com. You said that you were promised a monthly rate of $32.95 for 12 months, but your rate increased. ...
You requested a refund for all payments made over $32.95. When we spoke, I advised you that you were receiving a monthly $5.00 courtesy credit which ended with your August 2016 bill. I reviewed your February 21, 2016, chat wherein you requested to have your monthly rate reduced. The agent with whom you chatted offered a monthly $5.00 credit for six months, which you accepted. I also reviewed your calls from October and December 2015, and March and September 2016. Each call is a request for monthly adjustments. I also advised you when we spoke that your bill has been adjusted to some extent for over two years straight. As such, your account is no longer eligible for any adjustments. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri ###-###-####
Initial Business Response /* (1000, 5, 2015/06/11) */
June 9, 2015
Mr. [redacted]
XXX XXth [redacted] XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On June 9, 2015, we received your complaint, dated June 3, 2015, filed with the...
Revdex.com.
You indicated that you moved and DISH Network is not allowed at your current residence. For this reason, you requested to be released from the 24-month commitment. You also mentioned the customer service you received.
This account was activated under the Digital Home Advantage (DHA) 24-month agreement (copy enclosed).
When I spoke with you by telephone today, I informed you that DHA agreement states that you are bound by the agreement if you change your residence. Nevertheless, as an exception I removed the $260.00 early termination fee. The remaining balance of $87.24 is for service rendered and includes two $10.00 box return fees.
I apologize on behalf of DISH Network for the customer service you received. We regret that this experience was unfavorable and we thank you for bringing this issue to our attention
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Business Response /* (1000, 5, 2015/11/03) */
October 27, 2015
[redacted]
XXXXX [redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On October 27, 2015, we received your complaint, dated October 26, 2015,...
filed with the Revdex.com.
You said that you experienced technical issues and you were advised by DISH Network agents that nothing could be done.
When we spoke, I scheduled a technician visit for you for October 30, 2015.
Please note that a review of your technical support call revealed that you were not advised that nothing could be done for this issue; the agent requested that you contact us when the issue was occurring so that we might better diagnose and resolve it.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/11/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Complaint: [redacted]
I am rejecting this response because: Dear Mr. [redacted],Before addressing your response, I want to inform you that I notified Dish by phone to inform Dish why I was not paying my most recent invoice. Also, after receiving a voice mail today from Dish, which indicated I had not paid my invoice, I phoned Dish again to inform the agent why I was not paying my invoice. Now to the subject of your response, I did not phone back Mr. [redacted] because his voice mail merely asked me to call him back and contained no information. Notwithstanding, I prefer communication in writing. Regarding Your offer to waive a cost during a technician visit, it does not give me any details regarding cost, or costs, which would be waived. You indicate an understanding of my request for either (1) replacing my old receiver box, which remains untouched where your technician placed it, or (2) installing two receiver boxes for my other two tvs at no cost, including additional monthly costs in the future. However, your response to my "transmitter" and not my "Dish transmitter," seems unclear that you know that the transmitter is a Dish product that has served my other two tvs for nearly the same number of years I have been with Dish. I would like to add that the Dish supervisor I spoke with a month ago told me that, besides paying a monthly fee for additional boxes, I would have to sign a two-year contract. So, in addition to not wanting to pay additional costs, I also do not want to sign any such contract.I appreciate your offer to set up a technician visit. Before doing that, however, I request written stipulations in detail so that you and I do not have to spend more time going back and forth to clarify details. I look forward to your response and trust that you understand that I am not paying Dish invoices now because I have not had the use of my other two tvs since your technician replaced my box and thus have lost about 80% of my tv viewing.
Sincerely,
[redacted]
Tell us why here...October 25, 2016 Dear Mr. [redacted]: On October 13, 2016, we received your complaint, dated October 13, 2016, filed with the Revdex.com. My attempts to reach you by phone on October 21, 24 and 25, 2016, have been unsuccessful; however, I was...
able to leave a voice message on each attempt. You said that you agreed to our two-year price lock; however, your rate was increased after a year. You asked that we honor the two-year price lock. A review of your account reveals that you placed your order for our service through Go Dish.com (###-###-####). I forwarded a copy of your complaint to them, but we were unable to validate your claim. We will honor the two-year price lock. I added a $70.00 credit to your account for the two months you didn’t receive the promotional credit, and I added a $35.00 monthly credit for the next ten months. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT###-###-####
Initial Business Response /* (1000, 5, 2015/07/16) */
July 15, 2015
[redacted]
[redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On July 13, 2015, we received your complaint, dated July 11, 2015, filed with the...
Revdex.com.
You said that your account was paid in full when it was canceled. You expressed concern regarding the balance due and not being eligible for service.
When we spoke, I explained that the last payment you made paid for your service from August 4, 2013, to September 3, 2013. We did not receive any contact from you and your account was closed due to nonpayment on October 15, 2013. I advised you that we consider the balance to be valid. Per your request, I have enclosed copies of your billing statements from August 2013 to October 2013.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (4200, 12, 2015/08/21) */
[redacted]Document Attached[redacted]
Dear Revdex.com, please don't close the case. I received a bill from Dish. The total amount due includes the service for those days for which I didn't even have the service. The total amount due $161.94 includes charges from 10/04/2013 to 11/03/2013 and as far as I remember my service was suspended starting in late September or early October and it was finally cancelled by Dish on October 15th. Please see image of the bill attached. The correct amount that is due is $80.97 which I still believe includes the days that I didn't have the service but I am willing to pay it to settle this account.
Final Business Response /* (4000, 14, 2015/08/28) */
August 24, 2015
[redacted]
[redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On August 24, 2015, we received your rebuttal, dated August 21, 2015, filed with the Revdex.com.
You said that you are being billed for services that you didn't receive and you asked that the balance due be reduced to $80.97.
As I stated in my previous correspondence, the last payment you made paid for your service from August 4, to September 3, 2013. Your service continued until October 15, 2013, at which point your account was closed due to nonpayment. I have enclosed your July 19 and November 1, 2013, billing statements for your records. The July 2013 billing statement is the bill you last paid and the November 1, 2013, billing statements reflects your final balance of $116.22 and it reflects the credit you received from October 15 to December 3, 2013.
We consider the balance of $116.22 to be accurate.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Business Response /* (1000, 5, 2015/10/08) */
October 2, 2015
[redacted]
[redacted]
[redacted], ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On September 29, 2015, we received your complaint, dated September 28, 2015,...
filed with the Revdex.com.
You indicated that you have not received a refund as promised and you were given different information on when the refund would be completed.
Two Electronic Funds Transfer (EFT) payments ($161.39 and $161.51) were made through your online DISH Network account on September 6, 2015. An EFT refund for one of the payments was submitted on September 11, 2015. Please note that the processing time for this type of refund is 23 days, which includes a hold time of 12 days to ensure that the payment is not returned. Our records show that the refund was applied to your checking account on September 25, 2015.
As a courtesy, two credits totaling $199.31 were applied to your account on September 16, 2015, to cover the current balance due.
When I spoke with you by phone on October 1, 2015, you confirmed that you received the refund.
We appreciate that you brought your customer service concerns to our attention so that we may address them internally with the appropriate personnel. We strive to provide excellent service and regret that your experience was unfavorable.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday-Friday, 6:30 am - 3:00 pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
Initial Business Response /* (1000, 5, 2015/06/04) */
June 3, 2015
[redacted] XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On June 1, 2015, we received your complaint, dated May 28, 2015, filed with the...
Revdex.com.
You maintain that you were unaware of the 24-month commitment that you were enrolled in and disputed the $300.00 early termination fee.
Please note our sales representatives are required to disclose the 24-month commitment.
A review of this account reveals that we sent you an email sales confirmation to [redacted]@aol.com. This sales confirmation included the disclosures as well as a link providing the option to view the agreement prior to the installation.
As an exception, I removed the $300.00 early termination fee, the $49.00 LNBF fee and $25.88 in tax. The remaining balance of $107.95 is for service rendered.
You also disputed that DISH Network requires a subpoena to release account calls and documentation. We regret that you do not agree with our policy and procedures.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/06/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
[redacted] Dear Ms. [redacted]: On February 26, 2016, we received your complaint, dated February 25, 2016, filed with the Revdex.com. You disputed the balance reported on your credit file. When I spoke with your sister-in-law, Ms. [redacted], I advised her that our records indicate that your DISH Network account is linked to your Social Security Number and therefore, cannot be transferred to Ms. [redacted] without her qualifying for her own account. Our records indicate that Ms. [redacted] was listed on the billing address but as she never qualified for her own account, you remain the account holder. I advised Ms. [redacted] that the balance is valid and we expect it to be paid, but that I would request that the collection company ceases contact with you. While we regret any inconvenience this issue may have caused, we are unable to reverse the balance or remove it from your name from the account. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri (720) 514-7312 cc: Denver / Boulder Revdex.com [redacted] [redacted] [redacted] Tell us why here...
Complaint: [redacted]
I am rejecting this response because:Your VoD menu options has a Section titled "Available with Upgrade." Gee, that's not all misleading. I know I have to pay more for those shows.So, explain the difference that has [redacted] listed in the Free on Demand section -- but requires extra payment.As you said, "this is a great way to let customers know of the perks they can receive by subscribing to a premium movie channel." But it's very misleading. Move the icon to "Available with Upgrade" list and I can't complain about your bait-and-switch tactics. Meanwhile, I have been experiencing terrible reception for the past week. During attempts to reset my receiver, my entire DVD was erased. Even after it was erased, I still kept getting messages that the DVD needed to be erased. (All of this happened since I filed the original complaint, above. Coincidence? Since I've had no particular problems in the past, I don't think so.)I placed multiple calls to Customer Service yesterday (July 30), but the problem is still not resolved. One of the reps said that several people had called with similar service complaints and it was being investigated. He offered no insights as to when the situation would be resolved. As a result of these service failures, I have decided to seek out another service provider. Look for a notice to discontinue service within the next 7 -10 days. [redacted]
Sincerely,
Karen [redacted]
Complaint: 11032284
I am rejecting this response because: Those boxes and remotes have been returned so please don't say what you're going to charge if you want to be sued! The remaining balance has also been paid so there is no need to return a response! Dish is terrible and I will never recommend any for services.
Sincerely,
[redacted]
December 2, 2016 [redacted] Re: Revdex.com Complaint # [redacted]
...
[redacted] Dear Mr. [redacted]: On November 29, 2016, we received your complaint, dated November 28, 2016, filed with the Revdex.com. You indicated that you submitted a payment of $110.00 but that we automatically collected the full amount due after you made the payment. You have not received a refund for the overpayment and you said that it was issued to the incorrect bank account. In addition, you mentioned that you have not received a return call from a supervisor. When I spoke with you by telephone today, I explained that we automatically collected the full amount due of $195.51 on October 28, 2016, because you were enrolled in Credit Card AutoPay (CCA). The manual payment of $110.00 was not submitted until October 29, 2016. A refund for $100.00 was issued on November 3, 2016, to your credit card account ending in 2370, which is the bank card that the payment was processed through. I apologize for the customer service you received. We will investigate this and address it internally. Thank you for the feedback. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT [redacted] cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
Initial Business Response /* (1000, 6, 2015/10/05) */
October 1, 2015
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On September 25, 2015, we received your complaint, dated September 24, 2015, filed with...
the Revdex.com.
You expressed concern with the debit of $24.95 that was applied to your credit card account. You maintain that the debit was not disclosed and it caused you to incur overdraft fees. You also maintain that you were not aware that you were establishing service through a retailer.
Your service was established on August 19, 2015, with a 24-month commitment through Infinity Sales Group LLC (XXX-XXX-XXXX), an independent company.
A review of the sales call recording found that the agent told you a one-time processing fee of $49.99 from Infinity would apply. However, the agent agreed to reduce the fee to $24.95 and provide a $50.00 gift card. You agreed to proceed with the order.
When I spoke with you by phone on October 1, 2015, I advised you that while DISH Network did not debit the funds, we provided you with a total refund of $88.99 to reimburse you for the debit of $24.95 and the overdraft fees incurred. We also provided you with account credits totaling $80.00. As you expressed dissatisfaction with our service, I offered to waive your 24-month commitment and disconnect your service. You indicated that you would contact me directly if you choose to accept this offer.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday-Friday, 6:30 am - 3:00 pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (3000, 8, 2015/10/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First I do not agree with the agent telling me he was from infinity and second my bank card was never credited 88.99$ and yes I received the 80.00 to my dish account but then was taken off within a week or two when my bill was not even due yet because I already paid dor that month. My bank account was credit around 50.00$ the 5.00$ a DAY it was overdrawn until the money got put back into my account was never paid by dish or anyone affiliated with dish services. And yes I have cancelled my services with dish as I am not a satisfied customer.
Final Business Response /* (4000, 10, 2015/10/20) */
October 13, 2015
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear [redacted]:
On October 13, 2015, we received your complaint, dated October 12, 2015, filed with the Revdex.com.
You maintain that you did not receive a refund of $88.99. You also stated that you were not told you were establishing DISH Network service through Infinity Sales Group LLC.
A previously advised, a review of the sales call revealed the sales agent disclosed that a processing fee of $24.95 would apply through Infinity Sales Group LLC.
While the bank fees that you incurred were not caused by DISH Network, we made an exception and applied credits totaling $80.00 to your DISH Network account and provided a total refund of $88.99 to your credit card account in the following increments:
$44.01 on September 16, 2015
$5.99 on September 16, 2015
$38.99 on September 24, 2015
When I spoke with you by phone on October 5, 2015, I made an exception and waived your 24-month commitment. I also disconnected your service.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday-Friday, 6:30 am - 3:00 pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
*
[redacted] Dear Mr. [redacted]: On May 15, 2017, we received your correspondence, dated May 14, 2017, filed with the Revdex.com. You maintain that you are receiving an excessive amount of emails from DISH Network. Our record reveal that we sent emails to [redacted] informing you of the activity on your account. If you are receiving unwanted advertisements, you may select the unsubscribe option on the bottom of the email to cease contact in this form. I also added your email address to our internal Do Not Contact list. When we spoke today, I offered to remove your email address from the account. However, you are currently enrolled in eAutoPay and you are receiving a monthly $5.00 credit. I informed you that if electronic statements is removed from your account, the credit will also be removed. Per your request, I made no changes to your account. We regret any inconvenience you may have experienced. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Dear Mr. [redacted]: On January 29, 2016, we received your rebuttal, dated January 29, 2016, filed with the Revdex.com. In your rebuttal, you indicated that you do not accept my response because we were unable to connect in order that I might address your concerns. Our records indicate that your complaint was addressed by Mr. [redacted], a DISH Network Dispute Resolution Specialist, today. You were provided a free technician visit scheduled for February 5, 2016. Additionally, you were provided a one-time $200.00 credit and a monthly $20.00 credit for 12 months. You accepted this resolution. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI ###-###-####
[redacted] Dear Ms. [redacted]: On July 7, 2016, we received your complaint, dated July 4, 2016, filed with the Revdex.com. You indicated that you do not get the same programming that was on the same channels you had with your previous TV provider. You requested to be released from the 24-month agreement. When I spoke with you by telephone today, I explained that while DISH Network provides the forum through which you receive the programming, we do not determine the content of that programming. The scheduled programming is the sole responsibility of the programming provider. During our conversation, I discovered that it was not the channels programming that you were concerned with, but a feature that you were referring to--a feature that was available with your previous TV provider and not with ours. I agreed to release you from your 24-month agreements to internet and TV service and I waived both early termination fees. I disconnected your service per your request, and I advised you to return the Hopper, Joey receivers, remotes, modem and TRIA to avoid unreturned equipment fees. Please keep the return tracking numbers for your records. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT [redacted] [redacted] [redacted]
[redacted]
[redacted] [redacted]
*
[redacted]
Dear Ms. [redacted]: On March 22, 2016, we received your complaint, dated March 20, 2016, filed with the Revdex.com. You expressed concern with the removal of Russian programming from DISH Network’s channel lineup. You do not agree with the early termination fee to disconnect your service. Your service was activated on December 4, 2014, with a 24-month commitment. We regret any inconvenience; however, DISH Network reserves the right to add, delete, rearrange and/or change any and all programming and/or programming packages. When I spoke with you by phone today, I advised you that I made an exception and waived your term commitment. As you requested, I disconnected your service. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] [redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:I was assured, by the gentleman, that the form I was signing was to be turned in and THEN there would be a determination on the damages. He lead me to believe the form was nothing more than a sort of time sheet for him to turn in to get paid for his time. I would have never signed any form waiving the fact or the liability of the damages, that would be fraudulent because they are responsible, I am not . Yes, I have a copy of a form with what appears to be my signature on it. I would have never said the hole 5 feet up my wall and so close to the window you couldn't even mount a tv there was no big deal. My home is a log home, you can not correct that kind of a mistake with a cheap and simple fix.
Sincerely,
[redacted]
October 3, 2016 = Dear Mr. and Mrs. [redacted]: On September 29, 2016, we received your complaint, dated September 28, 2016, filed with the Revdex.com. You said that you were promised a monthly rate of $32.95 for 12 months, but your rate increased. ...
You requested a refund for all payments made over $32.95. When we spoke, I advised you that you were receiving a monthly $5.00 courtesy credit which ended with your August 2016 bill. I reviewed your February 21, 2016, chat wherein you requested to have your monthly rate reduced. The agent with whom you chatted offered a monthly $5.00 credit for six months, which you accepted. I also reviewed your calls from October and December 2015, and March and September 2016. Each call is a request for monthly adjustments. I also advised you when we spoke that your bill has been adjusted to some extent for over two years straight. As such, your account is no longer eligible for any adjustments. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri ###-###-####
Initial Business Response /* (1000, 5, 2015/06/11) */
June 9, 2015
Mr. [redacted]
XXX XXth [redacted] XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On June 9, 2015, we received your complaint, dated June 3, 2015, filed with the...
Revdex.com.
You indicated that you moved and DISH Network is not allowed at your current residence. For this reason, you requested to be released from the 24-month commitment. You also mentioned the customer service you received.
This account was activated under the Digital Home Advantage (DHA) 24-month agreement (copy enclosed).
When I spoke with you by telephone today, I informed you that DHA agreement states that you are bound by the agreement if you change your residence. Nevertheless, as an exception I removed the $260.00 early termination fee. The remaining balance of $87.24 is for service rendered and includes two $10.00 box return fees.
I apologize on behalf of DISH Network for the customer service you received. We regret that this experience was unfavorable and we thank you for bringing this issue to our attention
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Business Response /* (1000, 5, 2015/11/03) */
October 27, 2015
[redacted]
XXXXX [redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On October 27, 2015, we received your complaint, dated October 26, 2015,...
filed with the Revdex.com.
You said that you experienced technical issues and you were advised by DISH Network agents that nothing could be done.
When we spoke, I scheduled a technician visit for you for October 30, 2015.
Please note that a review of your technical support call revealed that you were not advised that nothing could be done for this issue; the agent requested that you contact us when the issue was occurring so that we might better diagnose and resolve it.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/11/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Complaint: [redacted]
I am rejecting this response because: Dear Mr. [redacted],Before addressing your response, I want to inform you that I notified Dish by phone to inform Dish why I was not paying my most recent invoice. Also, after receiving a voice mail today from Dish, which indicated I had not paid my invoice, I phoned Dish again to inform the agent why I was not paying my invoice. Now to the subject of your response, I did not phone back Mr. [redacted] because his voice mail merely asked me to call him back and contained no information. Notwithstanding, I prefer communication in writing. Regarding Your offer to waive a cost during a technician visit, it does not give me any details regarding cost, or costs, which would be waived. You indicate an understanding of my request for either (1) replacing my old receiver box, which remains untouched where your technician placed it, or (2) installing two receiver boxes for my other two tvs at no cost, including additional monthly costs in the future. However, your response to my "transmitter" and not my "Dish transmitter," seems unclear that you know that the transmitter is a Dish product that has served my other two tvs for nearly the same number of years I have been with Dish. I would like to add that the Dish supervisor I spoke with a month ago told me that, besides paying a monthly fee for additional boxes, I would have to sign a two-year contract. So, in addition to not wanting to pay additional costs, I also do not want to sign any such contract.I appreciate your offer to set up a technician visit. Before doing that, however, I request written stipulations in detail so that you and I do not have to spend more time going back and forth to clarify details. I look forward to your response and trust that you understand that I am not paying Dish invoices now because I have not had the use of my other two tvs since your technician replaced my box and thus have lost about 80% of my tv viewing.
Sincerely,
[redacted]
Tell us why here...October 25, 2016 Dear Mr. [redacted]: On October 13, 2016, we received your complaint, dated October 13, 2016, filed with the Revdex.com. My attempts to reach you by phone on October 21, 24 and 25, 2016, have been unsuccessful; however, I was...
able to leave a voice message on each attempt. You said that you agreed to our two-year price lock; however, your rate was increased after a year. You asked that we honor the two-year price lock. A review of your account reveals that you placed your order for our service through Go Dish.com (###-###-####). I forwarded a copy of your complaint to them, but we were unable to validate your claim. We will honor the two-year price lock. I added a $70.00 credit to your account for the two months you didn’t receive the promotional credit, and I added a $35.00 monthly credit for the next ten months. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT###-###-####
Initial Business Response /* (1000, 5, 2015/07/16) */
July 15, 2015
[redacted]
[redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On July 13, 2015, we received your complaint, dated July 11, 2015, filed with the...
Revdex.com.
You said that your account was paid in full when it was canceled. You expressed concern regarding the balance due and not being eligible for service.
When we spoke, I explained that the last payment you made paid for your service from August 4, 2013, to September 3, 2013. We did not receive any contact from you and your account was closed due to nonpayment on October 15, 2013. I advised you that we consider the balance to be valid. Per your request, I have enclosed copies of your billing statements from August 2013 to October 2013.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (4200, 12, 2015/08/21) */
[redacted]Document Attached[redacted]
Dear Revdex.com, please don't close the case. I received a bill from Dish. The total amount due includes the service for those days for which I didn't even have the service. The total amount due $161.94 includes charges from 10/04/2013 to 11/03/2013 and as far as I remember my service was suspended starting in late September or early October and it was finally cancelled by Dish on October 15th. Please see image of the bill attached. The correct amount that is due is $80.97 which I still believe includes the days that I didn't have the service but I am willing to pay it to settle this account.
Final Business Response /* (4000, 14, 2015/08/28) */
August 24, 2015
[redacted]
[redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On August 24, 2015, we received your rebuttal, dated August 21, 2015, filed with the Revdex.com.
You said that you are being billed for services that you didn't receive and you asked that the balance due be reduced to $80.97.
As I stated in my previous correspondence, the last payment you made paid for your service from August 4, to September 3, 2013. Your service continued until October 15, 2013, at which point your account was closed due to nonpayment. I have enclosed your July 19 and November 1, 2013, billing statements for your records. The July 2013 billing statement is the bill you last paid and the November 1, 2013, billing statements reflects your final balance of $116.22 and it reflects the credit you received from October 15 to December 3, 2013.
We consider the balance of $116.22 to be accurate.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Business Response /* (1000, 5, 2015/10/08) */
October 2, 2015
[redacted]
[redacted]
[redacted], ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On September 29, 2015, we received your complaint, dated September 28, 2015,...
filed with the Revdex.com.
You indicated that you have not received a refund as promised and you were given different information on when the refund would be completed.
Two Electronic Funds Transfer (EFT) payments ($161.39 and $161.51) were made through your online DISH Network account on September 6, 2015. An EFT refund for one of the payments was submitted on September 11, 2015. Please note that the processing time for this type of refund is 23 days, which includes a hold time of 12 days to ensure that the payment is not returned. Our records show that the refund was applied to your checking account on September 25, 2015.
As a courtesy, two credits totaling $199.31 were applied to your account on September 16, 2015, to cover the current balance due.
When I spoke with you by phone on October 1, 2015, you confirmed that you received the refund.
We appreciate that you brought your customer service concerns to our attention so that we may address them internally with the appropriate personnel. We strive to provide excellent service and regret that your experience was unfavorable.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday-Friday, 6:30 am - 3:00 pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
Initial Business Response /* (1000, 5, 2015/06/04) */
June 3, 2015
[redacted] XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On June 1, 2015, we received your complaint, dated May 28, 2015, filed with the...
Revdex.com.
You maintain that you were unaware of the 24-month commitment that you were enrolled in and disputed the $300.00 early termination fee.
Please note our sales representatives are required to disclose the 24-month commitment.
A review of this account reveals that we sent you an email sales confirmation to [redacted]@aol.com. This sales confirmation included the disclosures as well as a link providing the option to view the agreement prior to the installation.
As an exception, I removed the $300.00 early termination fee, the $49.00 LNBF fee and $25.88 in tax. The remaining balance of $107.95 is for service rendered.
You also disputed that DISH Network requires a subpoena to release account calls and documentation. We regret that you do not agree with our policy and procedures.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/06/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
February 29, 2016 Ms. [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Ms. [redacted]: On February 26, 2016, we received your complaint, dated February 25, 2016, filed with the Revdex.com. You disputed the balance reported on your credit file. When I spoke with your sister-in-law, Ms. [redacted], I advised her that our records indicate that your DISH Network account is linked to your Social Security Number and therefore, cannot be transferred to Ms. [redacted] without her qualifying for her own account. Our records indicate that Ms. [redacted] was listed on the billing address but as she never qualified for her own account, you remain the account holder. I advised Ms. [redacted] that the balance is valid and we expect it to be paid, but that I would request that the collection company ceases contact with you. While we regret any inconvenience this issue may have caused, we are unable to reverse the balance or remove it from your name from the account. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri (720) 514-7312 cc: Denver / Boulder Revdex.com [redacted] [redacted] [redacted] Tell us why here...
Complaint: [redacted]
I am rejecting this response because:Your VoD menu options has a Section titled "Available with Upgrade." Gee, that's not all misleading. I know I have to pay more for those shows.So, explain the difference that has [redacted] listed in the Free on Demand section -- but requires extra payment.As you said, "this is a great way to let customers know of the perks they can receive by subscribing to a premium movie channel." But it's very misleading. Move the icon to "Available with Upgrade" list and I can't complain about your bait-and-switch tactics. Meanwhile, I have been experiencing terrible reception for the past week. During attempts to reset my receiver, my entire DVD was erased. Even after it was erased, I still kept getting messages that the DVD needed to be erased. (All of this happened since I filed the original complaint, above. Coincidence? Since I've had no particular problems in the past, I don't think so.)I placed multiple calls to Customer Service yesterday (July 30), but the problem is still not resolved. One of the reps said that several people had called with similar service complaints and it was being investigated. He offered no insights as to when the situation would be resolved. As a result of these service failures, I have decided to seek out another service provider. Look for a notice to discontinue service within the next 7 -10 days. [redacted]
Sincerely,
Karen [redacted]
Complaint: 11032284
I am rejecting this response because: Those boxes and remotes have been returned so please don't say what you're going to charge if you want to be sued! The remaining balance has also been paid so there is no need to return a response! Dish is terrible and I will never recommend any for services.
Sincerely,
[redacted]
December 2, 2016 [redacted] Re: Revdex.com Complaint # [redacted]
...
[redacted] Dear Mr. [redacted]: On November 29, 2016, we received your complaint, dated November 28, 2016, filed with the Revdex.com. You indicated that you submitted a payment of $110.00 but that we automatically collected the full amount due after you made the payment. You have not received a refund for the overpayment and you said that it was issued to the incorrect bank account. In addition, you mentioned that you have not received a return call from a supervisor. When I spoke with you by telephone today, I explained that we automatically collected the full amount due of $195.51 on October 28, 2016, because you were enrolled in Credit Card AutoPay (CCA). The manual payment of $110.00 was not submitted until October 29, 2016. A refund for $100.00 was issued on November 3, 2016, to your credit card account ending in 2370, which is the bank card that the payment was processed through. I apologize for the customer service you received. We will investigate this and address it internally. Thank you for the feedback. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT [redacted] cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
Initial Business Response /* (1000, 6, 2015/10/05) */
October 1, 2015
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On September 25, 2015, we received your complaint, dated September 24, 2015, filed with...
the Revdex.com.
You expressed concern with the debit of $24.95 that was applied to your credit card account. You maintain that the debit was not disclosed and it caused you to incur overdraft fees. You also maintain that you were not aware that you were establishing service through a retailer.
Your service was established on August 19, 2015, with a 24-month commitment through Infinity Sales Group LLC (XXX-XXX-XXXX), an independent company.
A review of the sales call recording found that the agent told you a one-time processing fee of $49.99 from Infinity would apply. However, the agent agreed to reduce the fee to $24.95 and provide a $50.00 gift card. You agreed to proceed with the order.
When I spoke with you by phone on October 1, 2015, I advised you that while DISH Network did not debit the funds, we provided you with a total refund of $88.99 to reimburse you for the debit of $24.95 and the overdraft fees incurred. We also provided you with account credits totaling $80.00. As you expressed dissatisfaction with our service, I offered to waive your 24-month commitment and disconnect your service. You indicated that you would contact me directly if you choose to accept this offer.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday-Friday, 6:30 am - 3:00 pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (3000, 8, 2015/10/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First I do not agree with the agent telling me he was from infinity and second my bank card was never credited 88.99$ and yes I received the 80.00 to my dish account but then was taken off within a week or two when my bill was not even due yet because I already paid dor that month. My bank account was credit around 50.00$ the 5.00$ a DAY it was overdrawn until the money got put back into my account was never paid by dish or anyone affiliated with dish services. And yes I have cancelled my services with dish as I am not a satisfied customer.
Final Business Response /* (4000, 10, 2015/10/20) */
October 13, 2015
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear [redacted]:
On October 13, 2015, we received your complaint, dated October 12, 2015, filed with the Revdex.com.
You maintain that you did not receive a refund of $88.99. You also stated that you were not told you were establishing DISH Network service through Infinity Sales Group LLC.
A previously advised, a review of the sales call revealed the sales agent disclosed that a processing fee of $24.95 would apply through Infinity Sales Group LLC.
While the bank fees that you incurred were not caused by DISH Network, we made an exception and applied credits totaling $80.00 to your DISH Network account and provided a total refund of $88.99 to your credit card account in the following increments:
$44.01 on September 16, 2015
$5.99 on September 16, 2015
$38.99 on September 24, 2015
When I spoke with you by phone on October 5, 2015, I made an exception and waived your 24-month commitment. I also disconnected your service.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday-Friday, 6:30 am - 3:00 pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
*
May 19, 2017 [redacted]
[redacted]
[redacted] [redacted] Re: Revdex.com Complaint # [redacted]
...
[redacted] Dear Mr. [redacted]: On May 15, 2017, we received your correspondence, dated May 14, 2017, filed with the Revdex.com. You maintain that you are receiving an excessive amount of emails from DISH Network. Our record reveal that we sent emails to [redacted] informing you of the activity on your account. If you are receiving unwanted advertisements, you may select the unsubscribe option on the bottom of the email to cease contact in this form. I also added your email address to our internal Do Not Contact list. When we spoke today, I offered to remove your email address from the account. However, you are currently enrolled in eAutoPay and you are receiving a monthly $5.00 credit. I informed you that if electronic statements is removed from your account, the credit will also be removed. Per your request, I made no changes to your account. We regret any inconvenience you may have experienced. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted] [redacted]
[redacted]
Dear Mr. [redacted]: On January 29, 2016, we received your rebuttal, dated January 29, 2016, filed with the Revdex.com. In your rebuttal, you indicated that you do not accept my response because we were unable to connect in order that I might address your concerns. Our records indicate that your complaint was addressed by Mr. [redacted], a DISH Network Dispute Resolution Specialist, today. You were provided a free technician visit scheduled for February 5, 2016. Additionally, you were provided a one-time $200.00 credit and a monthly $20.00 credit for 12 months. You accepted this resolution. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI ###-###-####
July 11, 2016 Ms. [redacted]. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Ms. [redacted]: On July 7, 2016, we received your complaint, dated July 4, 2016, filed with the Revdex.com. You indicated that you do not get the same programming that was on the same channels you had with your previous TV provider. You requested to be released from the 24-month agreement. When I spoke with you by telephone today, I explained that while DISH Network provides the forum through which you receive the programming, we do not determine the content of that programming. The scheduled programming is the sole responsibility of the programming provider. During our conversation, I discovered that it was not the channels programming that you were concerned with, but a feature that you were referring to--a feature that was available with your previous TV provider and not with ours. I agreed to release you from your 24-month agreements to internet and TV service and I waived both early termination fees. I disconnected your service per your request, and I advised you to return the Hopper, Joey receivers, remotes, modem and TRIA to avoid unreturned equipment fees. Please keep the return tracking numbers for your records. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT [redacted] [redacted] [redacted]
[redacted]
[redacted] [redacted]
*
[redacted]
March 24, 2016 Ms. [redacted] [redacted]
Re: Revdex.com Complaint # [redacted] [redacted]...
Dear Ms. [redacted]: On March 22, 2016, we received your complaint, dated March 20, 2016, filed with the Revdex.com. You expressed concern with the removal of Russian programming from DISH Network’s channel lineup. You do not agree with the early termination fee to disconnect your service. Your service was activated on December 4, 2014, with a 24-month commitment. We regret any inconvenience; however, DISH Network reserves the right to add, delete, rearrange and/or change any and all programming and/or programming packages. When I spoke with you by phone today, I advised you that I made an exception and waived your term commitment. As you requested, I disconnected your service. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] [redacted] [redacted]