Complaint: [redacted]
I am rejecting this response because: Back January 5 there is response the refunds department is checking the status. When I spoke with Ms [redacted], I told her if a check was mailed on November 24, I have been calling since November now we are on January. I am pretty sure that Dish can verify that the check has not been cleared. Now they want me to wait for three weeks before they can reissue another one. I am leaving pay check by pay check. Why it takes more than 4 months for a return check. That is not fair at all.
Sincerely,
[redacted]
April 13, 2016 Mr. [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mr. [redacted]: On April 7, 2016, we received your complaint, dated April 6, 2016, filed with the Revdex.com. You said that you had not received your refund. I attempted to reach you at [redacted] on April 11, 12 and 13, 2016, and I left you three voicemails. I also received your message but, unfortunately, our schedules kept us from speaking. As I advised you in my last message, your refund was submitted but it wasn’t processed due to a system issue. I resubmitted your refund and I will monitor your account to ensure it is sent as soon as possible. We sincerely regret any inconvenience this issue may have caused. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri [redacted]
January 6, 2016Mr. and Mrs. [redacted] and [redacted] [redacted]Re: Revdex.com Complaint # [redacted] [redacted]Dear...
Mr. and Mrs. [redacted]:On January 5, 2016, we received your complaint, dated January 4, 2016, filed with the Revdex.com.You said that you were not told that you needed an internet connection in order to view our On-Demand programming. You requested we provide you with an unlimited internet data plan or that you be released from your contract. When we spoke, I informed you that I reviewed the recording of your sales call and I found that our agent advised you that we don’t recommend that you use streaming services with our internet service. However, I offered to release you from your internet contract at no cost. I also explained that if you would like to cancel your television service, there will be a $99.00 early termination fee. You said that you will consider my offers and call back with your decision. If there are further questions or concerns about this issue, please feel free to contact me at [redacted].Sincerely,[redacted]Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT[redacted]cc: Denver / Boulder Revdex.com [redacted] Denver, CO [redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Thank You for your assistance in the resolution of this matter. It's encouraging to know that you are there to support consumers when we have to deal with vendors who promise one thing and provide another.Hopefully your action as a conduit will convince them that poor service not only can impact their bottom line but thru your intervention they have the advantage of real quality control and the opportunity to "clean up their act"Sincerely, [redacted]
Initial Business Response /* (1000, 4, 2015/05/26) */
May 22, 2015
Ms. [redacted]
Forest Lake, MN XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On May 13, 2015, we received your complaint, dated May 12, 2015, filed...
with the Revdex.com.
I unsuccessfully attempted to contact you at (XXX) XXX-XXXXon May 14, 15 and 21, 2015, and I left three messages.
You maintain that you did not agree to a commitment and that your DISH Network service should have been disconnected in April 2014.
This account was established under the Digital Home Advantage (DHA) 24-month agreement. Enclosed is a copy for your review.
A sales confirmation email was sent to [redacted]@yahoo.com on October 8, 2013. This sales confirmation included the disclosures as well as links providing the option to view the agreement prior to the installation.
After the installation, the technician provides the customer with an electronic device to sign. Please note that the signature that is gathered is not on a paper documentit is on an electronic tablet. The electronic device used with the tablet may not track as quickly as a pen and the signature may look distorted. We emailed you a copy of the signed agreement on October 11, 2013, to the same email address. The $300.00 early termination fee remains valid.
A review of this account reveals that on April 8, 2014, you agreed to place it in a pause status because you were moving and were unsure of the address.
DISH Network offers a pause option for temporary situations when the service cannot be used. It is not a long-term solution and once the service is restarted, the commitment is extended for the time that it was on pause to fulfill the 24-month commitment. Your nine months of pause expired on January 29, 2015, and notification was sent via an email to [redacted]@yahoo.com. However, as an exception, I removed the $184.18 programming charges from your account.
Since we have not received the receiver and remotes, $248.00 has been charged to your account for unreturned equipment. A return box for the equipment was delivered on May 14, 2015, at 3:22 pm under UPS tracking number 1ZXXXXXFXXXXXXXXXX. Once the equipment is returned, the charges will be removed.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (2000, 6, 2015/05/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I returned(sent in) the equipment to dish network,and I now that my balance will be Zero amount owed I [redacted] except this complaint to be closed/done
thank you
sincerely
[redacted]
Final Business Response /* (4000, 16, 2015/09/08) */
September 4, 2015
Ms. [redacted]
Monticello, MN XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On August 28, 2015, we received your complaint, dated August 27, 2015, filed with the Revdex.com.
You expressed concern that your DISH Network account was referred to the credit reporting agencies. You maintain that if the equipment was returned the debt would be dropped.
As previously advised in my correspondence dated May 22, 2015 (copy enclosed), you were advised that a $300.00 early termination fee was applied to your account and that it remained valid.
Also in that correspondence, you were advised that the equipment fees of $248.00 would be removed once the equipment was returned. The equipment was received on May 26, 2015, and the equipment fees were removed.
Our records do not reveal an agreement to waive the balance. The remaining balance of $308.68 is for the unpaid early termination fee, plus tax.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT
(XXX) XXX-XXXX
Enclosures (2)
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Final Consumer Response /* (4200, 27, 2015/09/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There was no contract and I contacted the business 2 months before I moved. I only used business for 7 months before calling to disconnect and close my account. I was told to return equipment and account would be closed. I am not paying for any termination fee.
December 15, 2015
[redacted]
Re: Revdex.com Complaint # [redacted]
8[redacted]###-###-####173
Dear Ms. [redacted]:
On December 11, 2015, we received your complaint, dated December 10, 2015, filed with the Revdex.com.
You said that you were...
not allowed to disconnect your DISH Network service and you expressed concern about your billing. You indicated that your TV and internet services were to be bundled. You requested to have your early termination fee waived.
I attempted to reach you at ###-###-#### on December 14 and 15, 2015. My second call was answered but was terminated when I identified myself.
A review of your sales call revealed that while you ordered AT&T internet and DISH Network TV service, there was no discussion of bundling the two accounts. Please note that DISH Network and AT&T do not have an agreement to bundle our accounts.
I reviewed our records and the agent with whom you spoke advised you that, as you were disputing the early termination fee, your account would remain active while we reviewed your sales call. The agent attempted to contact you on October 22, 2015, to advise you that your sales call was reviewed, and the agent left you a voicemail with our findings.
Our records also show that your call to disconnect your account was terminated before our disconnection disclosures could be provided. As our agents are required to provide the disclosures, your account was left active until you could be provided our full disclosures.
While we regret any inconvenience this issue may have caused, we are unable to waive your 24-month commitment. Please contact us at ###-###-#### if you still wish to disconnect your account.
If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri
###-###-####
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO 80204
[redacted]
(The consumer indicated he/she DID NOT accept the response from the business.)
I just received a bill for $277 I guess this is my "final bill" so now I wonder why it is this much.
Part of this bill is for services in December. The services were disconnected in November so I didn't even have access in December.
Also, when I obtained the Hopper and the Joey's I paid close to $300 for them (in advance) and were told they were MINE since I paid that much for them.
So why is my bill $277
[redacted] Dear Ms. [redacted]: On February 17, 2016, we received your correspondence, dated February 16, 2016, filed with the Revdex.com. You expressed dissatisfaction with the dishNET satellite internet service and you requested to be released from your term commitment. We regret that you are dissatisfied with the internet service. When we spoke today, I advised you that I waived your internet early termination fee. You accepted this resolution. Per your request, your internet service will be discontinued on February 22, 2016. You also agreed to return the leased equipment to DISH Network. A return box with label will be delivered to your home by UPS. The return box fee was also waived. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST [redacted] cc: [redacted] [redacted]. [redacted] [redacted]Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I have not receive the funds yet. I'm waiting patiently the funds to be returned on my credit card or send me a check. I think the credit card has been changed. Thank you Revdex.com for helping me resolve this issue.
Sincerely,
[redacted]
Tell us why here...August 24, 2016 Dear Mr. [redacted]: On August 24, 2016, we received your rebuttal, dated August 22, 2016, filed with the Revdex.com. You said that the NFL Network was not restored to your channel lineup. The NFL Network and NFL Redzone channels were restored on August 2, 2016. You are unable to view these channels, as you subscribe to the America’s Top 120 plus package, which does not include them. Please note that we carry the NFL Network and NFL Redzone channels in our America’s Top 200 and Multi-Sport packages. I regret any confusion. As a courtesy, I added the Multi-Sport package to your account free for three months. When the free service ends, you will be billed the regular price. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] I am NOT satisfied but have spoken with them and explained. I will NEVER acquire their services ever again as I have advised others to do the same. I have friends who have had similar problems and are just as upset but I guess they can just pocket [redacted] us!! Their service is so bad as well as the customer service. They keep BEGGING me to come back!! I guess that is the only way they make money....by making it so noone can get a break for crappy service. They basically say...."Sorry Sucker!!! We got you!!!"
[redacted] Dear Ms. [redacted]: On March 7, 2018, we received your complaint, dated March 6, 2018, filed with the Revdex.com. You expressed concern with the reporting of this account to the credit bureaus. You maintain that the account belonged to your son and the balance was paid. You also stated that you requested documentation showing where you agreed to open the account in your name, but your request was not honored. Furthermore, you mentioned that your son’s name is also showing on your current DISH Network account. Our records show that this account was established on August 15, 2007, through AEI, an independent company. Although the service may have been used by your son, the account was established with your personal information. Since the service was not established directly through DISH Network, we have no record of the original paperwork or information that was provided. When the service was disconnected, it had an unpaid balance of $189.83. As the balance was paid after it was reported to a collection agency, the information was only updated to show as “paid”. When I spoke with you by phone on March 12, 2018, I advised you that I requested that any information reported to the credit bureaus be removed. Please allow six to eight weeks for processing. A review of your current DISH Network account shows that your son is listed as the joint account holder. If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7291. Sincerely, Ana V[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT (720) 514-7291 cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
Dear Ms. [redacted]: On February 5, 2018, we received your complaint, dated February 2, 2018, filed with the Revdex.com. You said you were told you would have a 30-day trial period to cancel your service without penalty. You indicated that you canceled within the 30 days, but you were charged an early termination fee of $460.00. You also paid an installation fee of $50.00. In addition, you expressed concern with the customer service you encountered. My attempts to contact you by phone at ([redacted] and ([redacted] on February 14, 15 and 20, were unsuccessful, but I left you three messages. I also sent an email to [redacted]@yahoo.com. A review of the calls for your account reveals that a 30-day trial period was not mentioned. During the sales call, you were provided with all the appropriate disclosures including the 24-month commitment. The activation fee that you paid offsets some of the initial cost of starting service for a new customer. This one-time fee gives you access to the offers and additional content that can be found in DISH Perks at mydish.com, including our free channel previews and on-demand content. Please note, the installation fee and early termination fee are two separate fees. We strive to provide excellent service and regret that your experience was unfavorable. We thank you for your business and we are disappointed to lose you as a member of the DISH Network family. If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7125. Sincerely, Kimber S[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday thru Friday 9:00am - 6:00pm (720) 514-7125 cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
[redacted] Dear Ms. [redacted]: On January 6, 2016, we received your complaint, dated January 5, 2016, filed with the Revdex.com. You indicated that you did not receive the channels that you expected and as a result, you had to upgrade your programming package. You requested information for the return of the equipment. When I spoke with you by telephone today, you stated that you did not have time to talk as you were on your way to work and you would call me back. This account was activated under the Digital Home Advantage (DHA) 24-month agreement (enclosed). A review of your sales call reveals that specific programming was not discussed. You were advised of the 24-month agreement and early termination fee. Therefore, the 24-month commitment and early termination fee remain valid. Since the service was interrupted on January 12, 2016, due to non-payment, all charges from that day forward were reversed. The remaining balance due is $370.31, which includes the $280.00 early termination fee. To avoid unreturned equipment fees, please return the receivers and remotes in the allotted time-frame. Boxes for the return of the receivers and remotes were delivered on January 19, 2016, at 5:35 pm under UPS tracking number 1Z40388F[redacted]1. Please keep the return tracking numbers for your records. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT ###-###-#### [redacted] [redacted]
[redacted]
[redacted]
[redacted]
Dear Ms. [redacted]: On January 22, 2016, we received your complaint, dated January 19, 2016, filed with the Revdex.com. You expressed concern with an offer made to you by DISH Network and our requests that you refrain from making excessive contact or demands to our Customer Service...
Department. Over the past 18 months (beginning in June 2014), DISH Network has provided you with account credits totaling $1,031.72. As a result, your account has been identified due to the repeated and excessive requests for service credits or discounts. DISH Network strives to provide the best value and service, and your repeated contact with our Customer Service Department negatively impacts our ability to provide best-in-class customer service to all of our customers. We are willing to offer you 30% off your core programming costs for the next five years. As a condition of this offer, we ask that you limit all unnecessary contact with our Customer Service Department. While live agents will always be here for you if you experience technical issues, we ask that do not call DISH Network more than one time per month for non-technical reasons. Your account does not qualify for any additional offers or discounts. If repeated contact to our Customer Service Department continues, your service will be disconnected. If you would like to accept this five-year discount offer or if you have further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT ###-###-####
Initial Business Response /* (1000, 5, 2015/08/12) */
July 27, 2015
[redacted]
XXXXX [redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear [redacted]:
On July 23, 2015, we received your complaint, dated July 22, 2015, filed with the...
Revdex.com.
You stated that when you purchased your DISH Network service, you were promised the new customer promotional discount for the 24-month term of your contract. Your monthly bill recently increased and you requested that the discount be restored.
When we spoke on July 24, 2015, I explained that you received our standard advertised new customer promotion. You were provided a programming discount for the first 12 months of service with a 24-month contractual commitment. This was disclosed at the point of sale when your service was established in August 2014. In addition, you received emails confirming the sales, which also included disclosures, at [redacted]@att.net. Also, the term of your promotional discount is provided in your monthly billing statement. We are unable to provide the additional discounts that you requested. You indicated that you intended to pursue your complaint.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Dear Mr. [redacted]: On January 19, 2016, we received your correspondence, dated January 18, 2016, filed with the Revdex.com. You said that your roof was damaged during your installation and that you paid a roofing company for the repair. You requested that DISH Network reimburse you for...
the cost. I attempted to reach you at ###-###-#### and ###-###-#### on January 19, 21 and 25, 2016. I left four voice messages. Although you returned my call, we were unable to speak directly. Your concerns have been reported to the appropriate personnel in our Corporate Field Resolutions Office. I will contact you directly when I receive an update from this team. We apologize for any inconvenience you may have experienced. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST ###-###-####
Initial Business Response /* (1000, 5, 2015/11/11) */
November 11, 2015
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On November 10, 2015, we received your complaint, dated November 9, 2015, filed with...
the Revdex.com.
You said that you were charged by DISH Network three times for a sound bar that you returned. You stated that you were refunded twice and you requested a third refund of $319.19.
When I spoke with Mr. [redacted], I advised him that you were charged once for the sound bar on June 27, 2015, and you made a payment of $319.19 on the same day.
Due to a system issue, two refunds of $319.19 were applied to your DISH Network account (one on July 20, 2015, and one on July 21, 2015), after you returned the sound bar. These refunds would show as charges on your Windstream bill. One refund check was cashed and the other one was voided. The voided refund was reversed (credited) on your DISH Network account on October 20, 2015, and will be sent to your Windstream account on November 19, 2015.
As we have no record of a third charge and as the credit that will apply to your Windstream account offsets the erroneous refund, we are unable to provide further refunds for this issue.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
[redacted] XXXXX
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/11/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
a total of payments made to dishnetwork one on the day of installtation, then 2 more bills after the fact of paying the 1st, one by the tech that installed it name chris who used my debit card on his phone to pay bill that day. I KNOW IVE PAID A TOTAL OF 3 PAYMENTS OF 319.19, AND HAVE BEEN REFUNED ONLY 2, OF A SYSTEM THATS DEFECTIVE AND RETURNED OF WHICH I HAD TO PAY SHIPPING AND PROCESSING ON MY OWN. I AM DUE 319.19 ONE MORE TIME AS THIS ISSUE HAS BEEN ONGOING FOR MONTHS, EVERYTIME I CALL ON THIS ISSUE, EVERY TECH THAT ANSWERS, I HAVE WALK THEM THRU THE WHOLE THING OVER AND OVER AND OVER, THERE RECORDS ARE ALL MESSED UP. PURE HEADACHE FOR A CUSTOMER THAT HAS BEEN WITH DISH FOR 15 YEARS, ALWAYS A HEADACHE DEALING WITH THEM. CUSTOMERS BEWARE!!!!
Final Consumer Response /* (4200, 11, 2015/11/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
well u better figure it out cause I'm still owed one more refund, as stated the worse recored keeping i9ve ever been apart of. on install date I paid 319.19 on the dish reps phone using my debit card PAID IN FULL THEN AND THERE. BUT NO DISH BILLS ME TWO MORE TIMES, I HAve to pay due to bundle with Windstream, IM NOT GOING AWAY DISH NETWORK U OWE ME AND YOU WILL PAY ONE WAY OR ANOTHER, I WILL KEEP U TIED UP WITH THE Revdex.com. ALL THE WAY TO END OF TIME. GIVE ME WHATS MINE, THATS ALL I NEED. UNTIL THEN U GOT A FIGHT!!!!!!!!!!!!!!!. I HAVE RECORDS THAT WINDSTREAM TOTALLY AGREES WITH. U OWE 319.19 GET IT DONE!!!!!. 15 YEAR CUSTOMER TALKING AND UN CANT GET IT RIGHT WHAT THE.........
Final Business Response /* (4000, 13, 2015/11/30) */
November 20, 2015
Ms. [redacted] TX XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On November 20, 2015, we received your rebuttal, dated November 18, 2015, filed with the Revdex.com.
You maintain that DISH Network owes you an additional refund.
Our records indicate that we received one payment of $319.19 from you on June 27, 2015. This payment was refunded to you on July 20, 2015. A system error caused a second refund on July 21, 2015. This refund was cancelled on October 20, 2015.
If you paid Windstream an additional $319.19 please speak with them about refunding your payment, as DISH Network has only received one payment.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
[redacted] XXXXX
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I asked that I not be called about this bill and you have continued to call me on my cell and at work ( which is illegal if I ask you to stop ) I knew I owed the last bill, but was not going to pay until you got my equipment right.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: Back January 5 there is response the refunds department is checking the status. When I spoke with Ms [redacted], I told her if a check was mailed on November 24, I have been calling since November now we are on January. I am pretty sure that Dish can verify that the check has not been cleared. Now they want me to wait for three weeks before they can reissue another one. I am leaving pay check by pay check. Why it takes more than 4 months for a return check. That is not fair at all.
Sincerely,
[redacted]
April 13, 2016 Mr. [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mr. [redacted]: On April 7, 2016, we received your complaint, dated April 6, 2016, filed with the Revdex.com. You said that you had not received your refund. I attempted to reach you at [redacted] on April 11, 12 and 13, 2016, and I left you three voicemails. I also received your message but, unfortunately, our schedules kept us from speaking. As I advised you in my last message, your refund was submitted but it wasn’t processed due to a system issue. I resubmitted your refund and I will monitor your account to ensure it is sent as soon as possible. We sincerely regret any inconvenience this issue may have caused. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri [redacted]
January 6, 2016Mr. and Mrs. [redacted] and [redacted] [redacted]Re: Revdex.com Complaint # [redacted] [redacted]Dear...
Mr. and Mrs. [redacted]:On January 5, 2016, we received your complaint, dated January 4, 2016, filed with the Revdex.com.You said that you were not told that you needed an internet connection in order to view our On-Demand programming. You requested we provide you with an unlimited internet data plan or that you be released from your contract. When we spoke, I informed you that I reviewed the recording of your sales call and I found that our agent advised you that we don’t recommend that you use streaming services with our internet service. However, I offered to release you from your internet contract at no cost. I also explained that if you would like to cancel your television service, there will be a $99.00 early termination fee. You said that you will consider my offers and call back with your decision. If there are further questions or concerns about this issue, please feel free to contact me at [redacted].Sincerely,[redacted]Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT[redacted]cc: Denver / Boulder Revdex.com [redacted] Denver, CO [redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Thank You for your assistance in the resolution of this matter. It's encouraging to know that you are there to support consumers when we have to deal with vendors who promise one thing and provide another.Hopefully your action as a conduit will convince them that poor service not only can impact their bottom line but thru your intervention they have the advantage of real quality control and the opportunity to "clean up their act"Sincerely, [redacted]
Initial Business Response /* (1000, 4, 2015/05/26) */
May 22, 2015
Ms. [redacted]
Forest Lake, MN XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On May 13, 2015, we received your complaint, dated May 12, 2015, filed...
with the Revdex.com.
I unsuccessfully attempted to contact you at (XXX) XXX-XXXXon May 14, 15 and 21, 2015, and I left three messages.
You maintain that you did not agree to a commitment and that your DISH Network service should have been disconnected in April 2014.
This account was established under the Digital Home Advantage (DHA) 24-month agreement. Enclosed is a copy for your review.
A sales confirmation email was sent to [redacted]@yahoo.com on October 8, 2013. This sales confirmation included the disclosures as well as links providing the option to view the agreement prior to the installation.
After the installation, the technician provides the customer with an electronic device to sign. Please note that the signature that is gathered is not on a paper documentit is on an electronic tablet. The electronic device used with the tablet may not track as quickly as a pen and the signature may look distorted. We emailed you a copy of the signed agreement on October 11, 2013, to the same email address. The $300.00 early termination fee remains valid.
A review of this account reveals that on April 8, 2014, you agreed to place it in a pause status because you were moving and were unsure of the address.
DISH Network offers a pause option for temporary situations when the service cannot be used. It is not a long-term solution and once the service is restarted, the commitment is extended for the time that it was on pause to fulfill the 24-month commitment. Your nine months of pause expired on January 29, 2015, and notification was sent via an email to [redacted]@yahoo.com. However, as an exception, I removed the $184.18 programming charges from your account.
Since we have not received the receiver and remotes, $248.00 has been charged to your account for unreturned equipment. A return box for the equipment was delivered on May 14, 2015, at 3:22 pm under UPS tracking number 1ZXXXXXFXXXXXXXXXX. Once the equipment is returned, the charges will be removed.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (2000, 6, 2015/05/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I returned(sent in) the equipment to dish network,and I now that my balance will be Zero amount owed I [redacted] except this complaint to be closed/done
thank you
sincerely
[redacted]
Final Business Response /* (4000, 16, 2015/09/08) */
September 4, 2015
Ms. [redacted]
Monticello, MN XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On August 28, 2015, we received your complaint, dated August 27, 2015, filed with the Revdex.com.
You expressed concern that your DISH Network account was referred to the credit reporting agencies. You maintain that if the equipment was returned the debt would be dropped.
As previously advised in my correspondence dated May 22, 2015 (copy enclosed), you were advised that a $300.00 early termination fee was applied to your account and that it remained valid.
Also in that correspondence, you were advised that the equipment fees of $248.00 would be removed once the equipment was returned. The equipment was received on May 26, 2015, and the equipment fees were removed.
Our records do not reveal an agreement to waive the balance. The remaining balance of $308.68 is for the unpaid early termination fee, plus tax.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT
(XXX) XXX-XXXX
Enclosures (2)
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Final Consumer Response /* (4200, 27, 2015/09/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There was no contract and I contacted the business 2 months before I moved. I only used business for 7 months before calling to disconnect and close my account. I was told to return equipment and account would be closed. I am not paying for any termination fee.
December 15, 2015
[redacted]
Re: Revdex.com Complaint # [redacted]
8[redacted]###-###-####173
Dear Ms. [redacted]:
On December 11, 2015, we received your complaint, dated December 10, 2015, filed with the Revdex.com.
You said that you were...
not allowed to disconnect your DISH Network service and you expressed concern about your billing. You indicated that your TV and internet services were to be bundled. You requested to have your early termination fee waived.
I attempted to reach you at ###-###-#### on December 14 and 15, 2015. My second call was answered but was terminated when I identified myself.
A review of your sales call revealed that while you ordered AT&T internet and DISH Network TV service, there was no discussion of bundling the two accounts. Please note that DISH Network and AT&T do not have an agreement to bundle our accounts.
I reviewed our records and the agent with whom you spoke advised you that, as you were disputing the early termination fee, your account would remain active while we reviewed your sales call. The agent attempted to contact you on October 22, 2015, to advise you that your sales call was reviewed, and the agent left you a voicemail with our findings.
Our records also show that your call to disconnect your account was terminated before our disconnection disclosures could be provided. As our agents are required to provide the disclosures, your account was left active until you could be provided our full disclosures.
While we regret any inconvenience this issue may have caused, we are unable to waive your 24-month commitment. Please contact us at ###-###-#### if you still wish to disconnect your account.
If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri
###-###-####
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO 80204
[redacted]
(The consumer indicated he/she DID NOT accept the response from the business.)
I just received a bill for $277 I guess this is my "final bill" so now I wonder why it is this much.
Part of this bill is for services in December. The services were disconnected in November so I didn't even have access in December.
Also, when I obtained the Hopper and the Joey's I paid close to $300 for them (in advance) and were told they were MINE since I paid that much for them.
So why is my bill $277
February 18, 2016 Ms. [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Ms. [redacted]: On February 17, 2016, we received your correspondence, dated February 16, 2016, filed with the Revdex.com. You expressed dissatisfaction with the dishNET satellite internet service and you requested to be released from your term commitment. We regret that you are dissatisfied with the internet service. When we spoke today, I advised you that I waived your internet early termination fee. You accepted this resolution. Per your request, your internet service will be discontinued on February 22, 2016. You also agreed to return the leased equipment to DISH Network. A return box with label will be delivered to your home by UPS. The return box fee was also waived. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST [redacted] cc: [redacted] [redacted]. [redacted] [redacted]Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I have not receive the funds yet. I'm waiting patiently the funds to be returned on my credit card or send me a check. I think the credit card has been changed. Thank you Revdex.com for helping me resolve this issue.
Sincerely,
[redacted]
Tell us why here...August 24, 2016 Dear Mr. [redacted]: On August 24, 2016, we received your rebuttal, dated August 22, 2016, filed with the Revdex.com. You said that the NFL Network was not restored to your channel lineup. The NFL Network and NFL Redzone channels were restored on August 2, 2016. You are unable to view these channels, as you subscribe to the America’s Top 120 plus package, which does not include them. Please note that we carry the NFL Network and NFL Redzone channels in our America’s Top 200 and Multi-Sport packages. I regret any confusion. As a courtesy, I added the Multi-Sport package to your account free for three months. When the free service ends, you will be billed the regular price. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] I am NOT satisfied but have spoken with them and explained. I will NEVER acquire their services ever again as I have advised others to do the same. I have friends who have had similar problems and are just as upset but I guess they can just pocket [redacted] us!! Their service is so bad as well as the customer service. They keep BEGGING me to come back!! I guess that is the only way they make money....by making it so noone can get a break for crappy service. They basically say...."Sorry Sucker!!! We got you!!!"
March 13, 2018 Ms. [redacted] . [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Ms. [redacted]: On March 7, 2018, we received your complaint, dated March 6, 2018, filed with the Revdex.com. You expressed concern with the reporting of this account to the credit bureaus. You maintain that the account belonged to your son and the balance was paid. You also stated that you requested documentation showing where you agreed to open the account in your name, but your request was not honored. Furthermore, you mentioned that your son’s name is also showing on your current DISH Network account. Our records show that this account was established on August 15, 2007, through AEI, an independent company. Although the service may have been used by your son, the account was established with your personal information. Since the service was not established directly through DISH Network, we have no record of the original paperwork or information that was provided. When the service was disconnected, it had an unpaid balance of $189.83. As the balance was paid after it was reported to a collection agency, the information was only updated to show as “paid”. When I spoke with you by phone on March 12, 2018, I advised you that I requested that any information reported to the credit bureaus be removed. Please allow six to eight weeks for processing. A review of your current DISH Network account shows that your son is listed as the joint account holder. If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7291. Sincerely, Ana V[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT (720) 514-7291 cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
February 20, 2018 Ms. [redacted] Re: Revdex.com Complaint # [redacted] [redacted]...
Dear Ms. [redacted]: On February 5, 2018, we received your complaint, dated February 2, 2018, filed with the Revdex.com. You said you were told you would have a 30-day trial period to cancel your service without penalty. You indicated that you canceled within the 30 days, but you were charged an early termination fee of $460.00. You also paid an installation fee of $50.00. In addition, you expressed concern with the customer service you encountered. My attempts to contact you by phone at ([redacted] and ([redacted] on February 14, 15 and 20, were unsuccessful, but I left you three messages. I also sent an email to [redacted]@yahoo.com. A review of the calls for your account reveals that a 30-day trial period was not mentioned. During the sales call, you were provided with all the appropriate disclosures including the 24-month commitment. The activation fee that you paid offsets some of the initial cost of starting service for a new customer. This one-time fee gives you access to the offers and additional content that can be found in DISH Perks at mydish.com, including our free channel previews and on-demand content. Please note, the installation fee and early termination fee are two separate fees. We strive to provide excellent service and regret that your experience was unfavorable. We thank you for your business and we are disappointed to lose you as a member of the DISH Network family. If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7125. Sincerely, Kimber S[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday thru Friday 9:00am - 6:00pm (720) 514-7125 cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
[redacted]
*
*
*
[redacted]
*
[redacted] [redacted]
...
[redacted] Dear Ms. [redacted]: On January 6, 2016, we received your complaint, dated January 5, 2016, filed with the Revdex.com. You indicated that you did not receive the channels that you expected and as a result, you had to upgrade your programming package. You requested information for the return of the equipment. When I spoke with you by telephone today, you stated that you did not have time to talk as you were on your way to work and you would call me back. This account was activated under the Digital Home Advantage (DHA) 24-month agreement (enclosed). A review of your sales call reveals that specific programming was not discussed. You were advised of the 24-month agreement and early termination fee. Therefore, the 24-month commitment and early termination fee remain valid. Since the service was interrupted on January 12, 2016, due to non-payment, all charges from that day forward were reversed. The remaining balance due is $370.31, which includes the $280.00 early termination fee. To avoid unreturned equipment fees, please return the receivers and remotes in the allotted time-frame. Boxes for the return of the receivers and remotes were delivered on January 19, 2016, at 5:35 pm under UPS tracking number 1Z40388F[redacted]1. Please keep the return tracking numbers for your records. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT ###-###-#### [redacted] [redacted]
[redacted]
[redacted]
[redacted]
Dear Ms. [redacted]: On January 22, 2016, we received your complaint, dated January 19, 2016, filed with the Revdex.com. You expressed concern with an offer made to you by DISH Network and our requests that you refrain from making excessive contact or demands to our Customer Service...
Department. Over the past 18 months (beginning in June 2014), DISH Network has provided you with account credits totaling $1,031.72. As a result, your account has been identified due to the repeated and excessive requests for service credits or discounts. DISH Network strives to provide the best value and service, and your repeated contact with our Customer Service Department negatively impacts our ability to provide best-in-class customer service to all of our customers. We are willing to offer you 30% off your core programming costs for the next five years. As a condition of this offer, we ask that you limit all unnecessary contact with our Customer Service Department. While live agents will always be here for you if you experience technical issues, we ask that do not call DISH Network more than one time per month for non-technical reasons. Your account does not qualify for any additional offers or discounts. If repeated contact to our Customer Service Department continues, your service will be disconnected. If you would like to accept this five-year discount offer or if you have further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT ###-###-####
Initial Business Response /* (1000, 5, 2015/08/12) */
July 27, 2015
[redacted]
XXXXX [redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear [redacted]:
On July 23, 2015, we received your complaint, dated July 22, 2015, filed with the...
Revdex.com.
You stated that when you purchased your DISH Network service, you were promised the new customer promotional discount for the 24-month term of your contract. Your monthly bill recently increased and you requested that the discount be restored.
When we spoke on July 24, 2015, I explained that you received our standard advertised new customer promotion. You were provided a programming discount for the first 12 months of service with a 24-month contractual commitment. This was disclosed at the point of sale when your service was established in August 2014. In addition, you received emails confirming the sales, which also included disclosures, at [redacted]@att.net. Also, the term of your promotional discount is provided in your monthly billing statement. We are unable to provide the additional discounts that you requested. You indicated that you intended to pursue your complaint.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Dear Mr. [redacted]: On January 19, 2016, we received your correspondence, dated January 18, 2016, filed with the Revdex.com. You said that your roof was damaged during your installation and that you paid a roofing company for the repair. You requested that DISH Network reimburse you for...
the cost. I attempted to reach you at ###-###-#### and ###-###-#### on January 19, 21 and 25, 2016. I left four voice messages. Although you returned my call, we were unable to speak directly. Your concerns have been reported to the appropriate personnel in our Corporate Field Resolutions Office. I will contact you directly when I receive an update from this team. We apologize for any inconvenience you may have experienced. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST ###-###-####
Initial Business Response /* (1000, 5, 2015/11/11) */
November 11, 2015
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On November 10, 2015, we received your complaint, dated November 9, 2015, filed with...
the Revdex.com.
You said that you were charged by DISH Network three times for a sound bar that you returned. You stated that you were refunded twice and you requested a third refund of $319.19.
When I spoke with Mr. [redacted], I advised him that you were charged once for the sound bar on June 27, 2015, and you made a payment of $319.19 on the same day.
Due to a system issue, two refunds of $319.19 were applied to your DISH Network account (one on July 20, 2015, and one on July 21, 2015), after you returned the sound bar. These refunds would show as charges on your Windstream bill. One refund check was cashed and the other one was voided. The voided refund was reversed (credited) on your DISH Network account on October 20, 2015, and will be sent to your Windstream account on November 19, 2015.
As we have no record of a third charge and as the credit that will apply to your Windstream account offsets the erroneous refund, we are unable to provide further refunds for this issue.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
[redacted] XXXXX
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/11/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
a total of payments made to dishnetwork one on the day of installtation, then 2 more bills after the fact of paying the 1st, one by the tech that installed it name chris who used my debit card on his phone to pay bill that day. I KNOW IVE PAID A TOTAL OF 3 PAYMENTS OF 319.19, AND HAVE BEEN REFUNED ONLY 2, OF A SYSTEM THATS DEFECTIVE AND RETURNED OF WHICH I HAD TO PAY SHIPPING AND PROCESSING ON MY OWN. I AM DUE 319.19 ONE MORE TIME AS THIS ISSUE HAS BEEN ONGOING FOR MONTHS, EVERYTIME I CALL ON THIS ISSUE, EVERY TECH THAT ANSWERS, I HAVE WALK THEM THRU THE WHOLE THING OVER AND OVER AND OVER, THERE RECORDS ARE ALL MESSED UP. PURE HEADACHE FOR A CUSTOMER THAT HAS BEEN WITH DISH FOR 15 YEARS, ALWAYS A HEADACHE DEALING WITH THEM. CUSTOMERS BEWARE!!!!
Final Consumer Response /* (4200, 11, 2015/11/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
well u better figure it out cause I'm still owed one more refund, as stated the worse recored keeping i9ve ever been apart of. on install date I paid 319.19 on the dish reps phone using my debit card PAID IN FULL THEN AND THERE. BUT NO DISH BILLS ME TWO MORE TIMES, I HAve to pay due to bundle with Windstream, IM NOT GOING AWAY DISH NETWORK U OWE ME AND YOU WILL PAY ONE WAY OR ANOTHER, I WILL KEEP U TIED UP WITH THE Revdex.com. ALL THE WAY TO END OF TIME. GIVE ME WHATS MINE, THATS ALL I NEED. UNTIL THEN U GOT A FIGHT!!!!!!!!!!!!!!!. I HAVE RECORDS THAT WINDSTREAM TOTALLY AGREES WITH. U OWE 319.19 GET IT DONE!!!!!. 15 YEAR CUSTOMER TALKING AND UN CANT GET IT RIGHT WHAT THE.........
Final Business Response /* (4000, 13, 2015/11/30) */
November 20, 2015
Ms. [redacted] TX XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On November 20, 2015, we received your rebuttal, dated November 18, 2015, filed with the Revdex.com.
You maintain that DISH Network owes you an additional refund.
Our records indicate that we received one payment of $319.19 from you on June 27, 2015. This payment was refunded to you on July 20, 2015. A system error caused a second refund on July 21, 2015. This refund was cancelled on October 20, 2015.
If you paid Windstream an additional $319.19 please speak with them about refunding your payment, as DISH Network has only received one payment.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
[redacted] XXXXX
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I asked that I not be called about this bill and you have continued to call me on my cell and at work ( which is illegal if I ask you to stop ) I knew I owed the last bill, but was not going to pay until you got my equipment right.
Sincerely,
[redacted]