March 1, Mr*** *** *** *** *** *** ** *** Re: Revdex.com Complaint # *** ***-***
Dear Mr***: On March 1, 2016, we received your correspondence, dated February 28, 2016, filed with the Revdex.com You stated that your DISH Network account was not disconnected on December 29, 2015, as you requestedYou were charged for service for January and February as a resultYou requested that this be corrected and you would like to receive a refund Our records indicate that your account disconnection was not completed in December because you indicated that another party would be taking ownership of your account In our email correspondence today, I confirmed that a refund has been requested for your February paymentI requested a refund for your January payment todayYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** *** cc: Denver / Boulder Revdex.com *** *** *** *** ** *** *** ***
September 12, *** *** ***
*** *** *** ***
*** *** ** *** Re: Revdex.com Complaint # ***
*** Dear Ms***: On September 1, 2017, we received your complaint, dated August 31, 2017, filed with the Revdex.com You indicated that you decided to disconnect your service due to technical issuesYou said that DISH Network would not send a technician to your home to fix your service, and you asked that we waive your early termination fee When we spoke by phone, I informed you that our records reflect that when you contacted us regarding the missing channel, we attempted to assist you with troubleshooting the problemHowever, you would not allow our agent to complete the process and you asked that we send a technicianOur agent advised you that a technician wouldn’t be available until the next dayYou then terminated the callWhen you called back to disconnect your service you were again offered a technician visit, but again you declined our offer I advised you that we consider all charges to be accurate; however, if you restore your service I will waive the early termination fee and reinstate the promotional discounts you forfeitedPlease let me know if you would like to accept my offer If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** * *** *** *** ** *** *** ***
*** ***
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
Initial Business Response /* (1000, 6, 2015/06/25) */
June 19,
Mr*** ***
XXXXX ** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On June 18, 2015, we received your complaint, dated June 17, 2015, filed with the
Revdex.com
You said that DISH Network withdrew three payments through our AutoPay systemYou requested a refund
When we spoke, I explained to you that our records reflect that you updated your Autopay system multiple times using your online accountI advised you that it takes our system hours to post a payment to an accountWhen updating your Autopay system you are required to make a payment so that your account is currentTherefore, every time you updated your Autopay system your payment was not recognized, as it was still pending, and another payment was taken
You advised me that you received a full refund for the three paymentsI agreed to apply a one-time $credit to your DISH Network account as a courtesy
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 8, 2015/06/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Although my money was refunded, a suitable explanation was never provided how months of payments could be taken from my bank accountI think taking money from someone's account without their permission is called THEFT, is it not?
I am a retiree and can't afford to have this type of thing happen to me
Also, when I cancelled automatic payments, I was threatened with losing free lifetime high definitionI was forced to cancel because they demonstrated they not are not competent to be trusted with automatic payments
They have already established the fact that they cannot be trusted with my banking information and now they want to penalize me because they are incompetent?
If they release me from my contract, I will consider the matter closed
Final Consumer Response /* (4200, 16, 2015/07/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Your are trying to blame me for the multiple account withdrawalsIf you have documentation that states that the consumer is responsible for DISH network billing errors, please present it
By the way, my service was interrupted during the All-Star game last nightsThanks for that
Final Business Response /* (4000, 18, 2015/07/28) */
July 22,
Mr*** ***
XXXXX N*** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On July 22, 2015, we received your rebuttal, dated July 15, 2015, filed with the Revdex.com
You expressed concern regarding the three payments you made on May 26,
You made three payments of $on May 26, We provided you with a refund of all three payments on June 11, We also gave you a credit of $No further compensation will be offered at this time
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
Complaint: ***
I am rejecting this response because:
I believe it is unfair to just take money from my accountNo other company has permission to that...Not Water Not Gas !! But cable can..after giving terrible service..I had dish for years...And never had a problemI shouldn't even been considered a new customer I was tricked and will never return nor will I recommend anyone!Just Terrible !
Sincerely,
*** ***
November 29, Mrs*** *** *** *** ***
*** *** ** *** Re: Revdex.com Rebuttal # *** ***-*** Dear Mrs***: On November 29, 2017, we received your rebuttal, dated November 28, 2017, filed with the Revdex.com You indicated you were told by a DISH Network manager that you could disconnect your service without penalty if you were dissatisfied with it A review of your account reveals our agent advised you that we could review your sales call to verify if you were provided misinformation and if you were, you would be allowed to disconnect without penaltyYou requested that we review the callAs I stated in my previous response, the information you received from our sales agent was correct; therefore, the early termination fee is valid If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 9:00AM to 5:30PM MST Monday - Friday (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
January 12, Dear Mrand Mrs***: On January 11, 2017, we received your complaint, dated January 10, 2017, filed with the Revdex.com You said that when you agreed to an equipment exchange, you were not told that you were agreeing to
a new 24-month contractYou requested that we release you from the agreement A review of your account reveals that MrRyan Vogler, an Executive Escalations Specialist, attempted to contact you by phone on January 10, and 12, 2017, but he was unsuccessfulHowever, he was able to leave a voice message on each attempt We have agreed to release you from your contractYou may disconnect your account at any time without penalty. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
Initial Business Response /* (1000, 5, 2015/06/09) */
June 4,
Ms*** ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On June 2, 2015, we received your complaint, dated June 1, 2015, filed with the RevDex.com
You indicated that you experienced ongoing issues with your DISH Network serviceYou said that your dish was to be permanently installed but it was not, and that you experienced poor customer service
Our records indicate that a ticket with Dig Safe was entered to mark your yard for a pole mount by your original technicianWe never received any calls concerning completing your installation until May 26, Because we require that someone over the age of be present during technician visits, we are unable to schedule a technician visit without speaking with you
DISH Network received two calls for technical assistance since the initiation of your account on April 18,
A technician is scheduled for tomorrow, June 5, 2015, to complete your dish installation
We strive to provide excellent service and regret that your experience was unfavorable
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/06/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I only have one day off during the week, I've had intermittent service for too long, I'd like to be able to cancel and not pay the end of term fee,as well as the current balance on the account
Final Business Response /* (4000, 9, 2015/06/16) */
June 15,
Ms*** ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On June 15, 2015, we received your rebuttal, dated June 10, 2015, filed with the Revdex.com
You maintain that you experienced technical issues and you requested to have your early termination fee waived
A review of your account records does not show that ongoing technical issues were reported to DISH NetworkWe request an opportunity to resolve any technical issues that you may experience prior to disconnection
As we have not been contacted concerning ongoing technical issues and, therefore, have not been given the opportunity to resolve them, we are unable to waive your early termination fee or current balance
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Final Consumer Response /* (4200, 11, 2015/06/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I've been complaining about the poor service since the start of service, and I've had terrible customer serviceI cannot call everyday I have poor service, which is often; because I have children and other responsibilitiesI had to file report with Revdex.com in order to get the companies attentionIt's unfair to hold me to a contract when my service was horribleIf you're refusing to let me out of the contract then there should be monetary compensation for the inconvenience
Revdex.com:your response was not accuratei did not ask for disconnection I said if I cant get the promo I would cosnider disconnection that is NOT the same thing
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
September 27, *** *** ***
*** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear *** ***: On September 8, 2017, we received your complaint, dated September 7, 2017, filed with the Revdex.comMy attempts to reach you by phone on September 22, and 27, 2017, have been unsuccessful; however, I was able to leave a voice message on each attempt You said that you agreed to a monthly rate of $49.99, but found that you were charged a monthly fee for your additional receiverYou were unaware of the additional receiver feeIn addition, you were not allowed to purchase your equipment, so that you could avoid the monthly fee A review of your sales call reveals that you were quoted a monthly rate of $and you were advised of the monthly fee for your additional receiver Please note DISH Network charges a monthly fee for each receiver after the first one, regardless of whether it is purchased or leased If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** * *** *** *** ** *** *** ***
*** ***
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
Dear Ms***: On January 29, 2016, we received your rebuttal, dated January 29, 2016, filed with the Revdex.comYou maintain that you called DISH Network to cancel your account, but that our agents didn’t leave notes on your accountOur records reflect that the first call we had from you regarding closing your account was on January 2, However, your services had already been interrupted on December 30, 2014, due to nonpaymentWe advised you that your account would be closed on January 19, 2015, and that the billing was stopped as of the day your account was interrupted (December 30, 2014)Your request to have the balance waived is denied. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Re: Revdex.com Complaint # *** 8***###-###-####Dear Ms***: On April 22, 2016, we received your complaint, dated April 21, 2016, filed with
the Revdex.comYou expressed concern that you had to make a payment three times within the first days of serviceIn addition, you indicated that you were told that you could cancel your service within the first days without penaltyYou also stated that we obtained your new credit card number without authorizationWhen we spoke, I informed you that our records show that three payments were made within days of serviceThe first payment ($50.00) was made on January 13, 2016, for your activation feeThe second ($56.99) and third ($81.34) payments were made on February 2, 2016, and March 10, 2016, respectively, for your monthly serviceThe third payment was more because the programming package was upgraded from the America’s Top Plus to the America’s Top on January 19, I advised you that we don’t offer a trial period for serviceI informed you that we cannot charge a credit card account without first being provided with the credit card numberYou told me that you were advised that Animal Planet was included in your packageI advised you that I reviewed the sales call and I found that you explained to the agent which channels you liked to watch and he made recommendations based on the budget you said you have for TV serviceThe agent did not inform you that Animal Planet was included; however, he also did not say that it was not includedTherefore, as an exception, I agreed to waive your early termination fee and the remaining programming balanceYour DISH Network account has a zero balanceIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely, already has been taken care of
*** ***
Initial Business Response /* (1000, 5, 2015/08/11) */
August 10,
Mr*** ***
XXXXX ** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On July 30, 2015, we received your complaint, dated July 29, 2015, filed with the
Revdex.com
You disputed the early termination fee applied to your DISH Network accountYou expressed concern about your installation and indicated that you were advised your internet service would be provided by Century Link
I attempted to reach you at (XXX) XXX-XXXX on August 6, and 10, 2015, and I left three voicemails
In my last message, I advised you that a review of your sales call with Infinity Sales Group revealed that there was some confusion about who your internet service would be supplied byAs such, I made an exception and waived your internet early termination fee
A review of our records indicates that you were offered a reinstallation of your service but you declinedPlease note that our technician will use existing cables to avoid drilling additional holes
We sincerely regret any confusion this issue may have caused
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
Complaint: ***
I am rejecting this response because: the letter received contains the the name of the business as " dishnetwork "If this is an attempt to collect a debit is done ilegallyThe individual named in such later has a court date ( June 6th or June 7th )Please consider this unanswered vagues reapomse .
Sincerely,
*** ***
February 16, Ms*** *** *** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On February 15, 2016, we received your complaint, dated February 14, 2016, filed with the Revdex.com You expressed concern with the customer service you received after we scheduled the disconnection of your mother’s (Ms*** ***) DISH Network service Although DISH Network strives hard to meet the needs of all of our customers, on rare occasions, we are unable to meet a customer’s expectationsAfter review of Ms*** account, we determined that it was in both parties’ best interest to terminate our business relationship. Our reason for this decision is that Ms*** has been delinquent on her payments eight times in the past monthsDue to the delinquency, eight late fees were applied to the account Additionally, the excessive amount of programming changes extended the due date, thereby allowing her to continue with service without payment To assist Ms*** in maintaining her account, we offered to decrease her core programming by 30%She rejected this offer and, as a result, we ended the business relationship. Following the closing of Ms*** account, we ask that she return the DISH Network receiver and remotesTo make the return process as easy as possible, we will send her prepaid shipping boxes with instructionsWe ask that Ms*** return the leased DISH Network equipment within days of receipt of the shipping materialsNormally, a $charge would apply for each box used to return the leased equipment; however, this fee has been waivedIf Ms*** leased DISH Network equipment is not returned in good condition, the credit card account used to qualify her DISH Network subscription will be debited for the unreturned equipment feePlease know that with the closing of this account, DISH Network will release Ms*** from any commitments and she will not be charged a cancellation feeDISH Network sincerely regrets any inconvenience Ms*** experienced during our business relationshipWe hope that she is successful in finding a provider that is able to meet her requirements If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT *** ***
Initial Business Response /* (1000, 5, 2015/06/10) */
June 9,
Ms*** ***
*** *** Rd
***, *** ***-***
Re: Revdex.com Complaint # ***
***-***
Dear Ms***:
On June 5, 2015, we received your complaint, dated June 4, 2015, filed with
the Revdex.com
I unsuccessfully attempted to contact you at (***) ***-*** on June 5, and 9, 2015, and I left three messages
You maintain that your DISH Network service should have been paused after you made a payment of $However, it was not paused and you continued to be billedYou requested that the charges be removed
Our records reveal that DISH Pause was discussed on January 29, 2015; there is no record of a $payment
The payment of $that was made on January 22, 2015, was a partial payment towards the remaining balance of $that carried over for your service period through February 2,
The payment of $paid for service through April 4, Since you requested DISH Pause prior to that billing period, I reversed the programming fees and submitted a refund for the $payment
Please note that the remaining balance of $is for unreturned equipmentYou may return the receivers and remotes or restart your service to remove these charges
We strive to provide excellent service and regret that this experience was unfavorable
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(***) ***-***
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
Initial Business Response /* (1000, 5, 2015/08/26) */
August 20,
Ms*** ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXX
Dear Ms***:
On August 18, 2015, we received your correspondence, dated August 17, 2015, filed with the RevDex.com
You expressed concern about a inquiry posted to your credit reportYou requested that it be removed
I attempted to reach you at (XXX) XXX-XXXX on August 18, and 20, I left three voice messages
I reviewed your recorded sales call that took place on July 16, 2015, and found that the sales representative explained the DISH Network credit qualification process to establish a new accountDuring the call you provided your Social Security Number and when the salesperson requested permission to run a credit check, you agreed
We are unable to remove the inquiry, as you authorized the credit check
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/08/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not give permission to run a Hard Inquiry if you listened you will notice that I asked if this would be a hard inquiry vs softHE said that it would just be the same as a phone or utilities would ask for I specifically asked this question
Because of this reason I was requesting it to be removed as it appears as a hard inquiry
and found that the sales representative explained the DISH Network credit qualification process to establish a new accountDuring the call you provided your Social Security Number and when the salesperson requested permission to run a credit check, you agreed
Final Business Response /* (4000, 9, 2015/09/04) */
September 2,
Ms*** ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXX
Dear Ms***:
On August 31, 2015, we received your rebuttal, dated August 28, 2015, filed with the Revdex.com
You maintain you did not agree to a hard credit check and requested that the inquiry be removed from your credit report
I attempted to reach you at (XXX) XXX-XXXX on August 31, 2015, and September and 2, I left three voice messages
Please note that many different factors may affect an individual's credit scoreFor this reason, we encourage you to contact the credit bureaus directly regarding this matter
Unfortunately, we are unable to remove the inquiry from your credit report as you authorized the credit check
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 13, 2015/07/27) */
July 23,
Mr*** ***
*** ***
*** *** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On July 20, 2015, we received your complaint, dated July 17, 2015, filed with the RevDex.com
My attempts to contact you by phone at (XXX) XXX-XXXX on July 20, and 22, 2015, were unsuccessful; however, I left three messages
You expressed concern with the billing statement of $that you receivedYou maintain that you disconnected your service because of billing and technical issues; however, you continued to be billed
Your service was activated on December 22, 2014, with a 24-month commitmentYour promotion included a $monthly discount for the first monthsThis made your monthly rate $plus tax for the following services:
America's Top $
DVR service fee $
Super *** receiver $
Three *** receivers ($each) $
On January 6, 2015, your package was upgraded to the America's Top Plus ($59.99)This increased your monthly rate to $plus taxPlease be advised that prorated charges and credits are applied any time a programming change is made, which results in a slightly higher amount due on the next billing statement that generatesWe also show that some Pay-Per-View movies were ordered, causing a higher bill
When you contacted us on April 29, 2015, to disconnect your service, our records show that you accepted our offer of a $monthly credit for six months and a technician visitThe technician visit was completed on May 1, Although the technician visit was supposed to be free, a fee of $was applied to your accountI apologize for this oversight
We were not contacted again until June 19, 2015; however, your service had already been disconnected for non-payment on June 18, Your account was left with an unpaid balance of $126.93, which included the $technician visit feeSince your 24-month commitment was not fulfilled, an early termination fee of $was applied to your accountYou were also charged two $box return feesI made an exception and removed these charges from your account
Please be advised that boxes for the return of the equipment were shipped to your home on July 23, Once the equipment is received, the unreturned equipment fees *** be removed from your account, leaving a zero balance
We strive to provide excellent service and regret that your experience was unfavorable
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 15, 2015/07/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received the boxes to send all equipment back and did so on the 28th of JulyI am assuming this *** take care of the balance on the accountI am not certain however, since I continued to receive charges for tech services, etc in the amount of $180+ each monthThe contractual rate of $and $were never the amount of my monthly bill even without paid moviesI will be satisfied if my account is at a balance after equipment return but again, I am not confident with your billing departmentI do appreciate your efforts though on trying to resolve
Thank you
May 25, *** *** ** ***
*** *** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear *** ***: On May 22, 2017, we received your complaint, dated May 20, 2017, filed with the Revdex.com You expressed concern with a letter that you received in an attempt to collect a payment When I spoke with you by phone on May 23, 2017, I advised you that any questions or concerns regarding the letter you received can be directed to *** *** ** ***. If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** *** ** * *** ** ***
*** ***
*
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*
*** ***
March 1, Mr*** *** *** *** *** *** ** *** Re: Revdex.com Complaint # *** ***-***
Dear Mr***: On March 1, 2016, we received your correspondence, dated February 28, 2016, filed with the Revdex.com You stated that your DISH Network account was not disconnected on December 29, 2015, as you requestedYou were charged for service for January and February as a resultYou requested that this be corrected and you would like to receive a refund Our records indicate that your account disconnection was not completed in December because you indicated that another party would be taking ownership of your account In our email correspondence today, I confirmed that a refund has been requested for your February paymentI requested a refund for your January payment todayYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** *** cc: Denver / Boulder Revdex.com *** *** *** *** ** *** *** ***
September 12, *** *** ***
*** *** *** ***
*** *** ** *** Re: Revdex.com Complaint # ***
*** Dear Ms***: On September 1, 2017, we received your complaint, dated August 31, 2017, filed with the Revdex.com You indicated that you decided to disconnect your service due to technical issuesYou said that DISH Network would not send a technician to your home to fix your service, and you asked that we waive your early termination fee When we spoke by phone, I informed you that our records reflect that when you contacted us regarding the missing channel, we attempted to assist you with troubleshooting the problemHowever, you would not allow our agent to complete the process and you asked that we send a technicianOur agent advised you that a technician wouldn’t be available until the next dayYou then terminated the callWhen you called back to disconnect your service you were again offered a technician visit, but again you declined our offer I advised you that we consider all charges to be accurate; however, if you restore your service I will waive the early termination fee and reinstate the promotional discounts you forfeitedPlease let me know if you would like to accept my offer If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** * *** *** *** ** *** *** ***
*** ***
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
Initial Business Response /* (1000, 6, 2015/06/25) */
June 19,
Mr*** ***
XXXXX ** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On June 18, 2015, we received your complaint, dated June 17, 2015, filed with the
Revdex.com
You said that DISH Network withdrew three payments through our AutoPay systemYou requested a refund
When we spoke, I explained to you that our records reflect that you updated your Autopay system multiple times using your online accountI advised you that it takes our system hours to post a payment to an accountWhen updating your Autopay system you are required to make a payment so that your account is currentTherefore, every time you updated your Autopay system your payment was not recognized, as it was still pending, and another payment was taken
You advised me that you received a full refund for the three paymentsI agreed to apply a one-time $credit to your DISH Network account as a courtesy
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 8, 2015/06/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Although my money was refunded, a suitable explanation was never provided how months of payments could be taken from my bank accountI think taking money from someone's account without their permission is called THEFT, is it not?
I am a retiree and can't afford to have this type of thing happen to me
Also, when I cancelled automatic payments, I was threatened with losing free lifetime high definitionI was forced to cancel because they demonstrated they not are not competent to be trusted with automatic payments
They have already established the fact that they cannot be trusted with my banking information and now they want to penalize me because they are incompetent?
If they release me from my contract, I will consider the matter closed
Final Consumer Response /* (4200, 16, 2015/07/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Your are trying to blame me for the multiple account withdrawalsIf you have documentation that states that the consumer is responsible for DISH network billing errors, please present it
By the way, my service was interrupted during the All-Star game last nightsThanks for that
Final Business Response /* (4000, 18, 2015/07/28) */
July 22,
Mr*** ***
XXXXX N*** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On July 22, 2015, we received your rebuttal, dated July 15, 2015, filed with the Revdex.com
You expressed concern regarding the three payments you made on May 26,
You made three payments of $on May 26, We provided you with a refund of all three payments on June 11, We also gave you a credit of $No further compensation will be offered at this time
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
Complaint: ***
I am rejecting this response because:
I believe it is unfair to just take money from my accountNo other company has permission to that...Not Water Not Gas !! But cable can..after giving terrible service..I had dish for years...And never had a problemI shouldn't even been considered a new customer I was tricked and will never return nor will I recommend anyone!Just Terrible !
Sincerely,
*** ***
November 29, Mrs*** *** *** *** ***
*** *** ** *** Re: Revdex.com Rebuttal # *** ***-*** Dear Mrs***: On November 29, 2017, we received your rebuttal, dated November 28, 2017, filed with the Revdex.com You indicated you were told by a DISH Network manager that you could disconnect your service without penalty if you were dissatisfied with it A review of your account reveals our agent advised you that we could review your sales call to verify if you were provided misinformation and if you were, you would be allowed to disconnect without penaltyYou requested that we review the callAs I stated in my previous response, the information you received from our sales agent was correct; therefore, the early termination fee is valid If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 9:00AM to 5:30PM MST Monday - Friday (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
January 12, Dear Mrand Mrs***: On January 11, 2017, we received your complaint, dated January 10, 2017, filed with the Revdex.com You said that when you agreed to an equipment exchange, you were not told that you were agreeing to
a new 24-month contractYou requested that we release you from the agreement A review of your account reveals that MrRyan Vogler, an Executive Escalations Specialist, attempted to contact you by phone on January 10, and 12, 2017, but he was unsuccessfulHowever, he was able to leave a voice message on each attempt We have agreed to release you from your contractYou may disconnect your account at any time without penalty. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
Initial Business Response /* (1000, 5, 2015/06/09) */
June 4,
Ms*** ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On June 2, 2015, we received your complaint, dated June 1, 2015, filed with the RevDex.com
You indicated that you experienced ongoing issues with your DISH Network serviceYou said that your dish was to be permanently installed but it was not, and that you experienced poor customer service
Our records indicate that a ticket with Dig Safe was entered to mark your yard for a pole mount by your original technicianWe never received any calls concerning completing your installation until May 26, Because we require that someone over the age of be present during technician visits, we are unable to schedule a technician visit without speaking with you
DISH Network received two calls for technical assistance since the initiation of your account on April 18,
A technician is scheduled for tomorrow, June 5, 2015, to complete your dish installation
We strive to provide excellent service and regret that your experience was unfavorable
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/06/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I only have one day off during the week, I've had intermittent service for too long, I'd like to be able to cancel and not pay the end of term fee,as well as the current balance on the account
Final Business Response /* (4000, 9, 2015/06/16) */
June 15,
Ms*** ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On June 15, 2015, we received your rebuttal, dated June 10, 2015, filed with the Revdex.com
You maintain that you experienced technical issues and you requested to have your early termination fee waived
A review of your account records does not show that ongoing technical issues were reported to DISH NetworkWe request an opportunity to resolve any technical issues that you may experience prior to disconnection
As we have not been contacted concerning ongoing technical issues and, therefore, have not been given the opportunity to resolve them, we are unable to waive your early termination fee or current balance
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Final Consumer Response /* (4200, 11, 2015/06/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I've been complaining about the poor service since the start of service, and I've had terrible customer serviceI cannot call everyday I have poor service, which is often; because I have children and other responsibilitiesI had to file report with Revdex.com in order to get the companies attentionIt's unfair to hold me to a contract when my service was horribleIf you're refusing to let me out of the contract then there should be monetary compensation for the inconvenience
Revdex.com:your response was not accuratei did not ask for disconnection I said if I cant get the promo I would cosnider disconnection that is NOT the same thing
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
September 27, *** *** ***
*** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear *** ***: On September 8, 2017, we received your complaint, dated September 7, 2017, filed with the Revdex.comMy attempts to reach you by phone on September 22, and 27, 2017, have been unsuccessful; however, I was able to leave a voice message on each attempt You said that you agreed to a monthly rate of $49.99, but found that you were charged a monthly fee for your additional receiverYou were unaware of the additional receiver feeIn addition, you were not allowed to purchase your equipment, so that you could avoid the monthly fee A review of your sales call reveals that you were quoted a monthly rate of $and you were advised of the monthly fee for your additional receiver Please note DISH Network charges a monthly fee for each receiver after the first one, regardless of whether it is purchased or leased If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** * *** *** *** ** *** *** ***
*** ***
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
Dear Ms***: On January 29, 2016, we received your rebuttal, dated January 29, 2016, filed with the Revdex.comYou maintain that you called DISH Network to cancel your account, but that our agents didn’t leave notes on your accountOur records reflect that the first call we had from you regarding closing your account was on January 2, However, your services had already been interrupted on December 30, 2014, due to nonpaymentWe advised you that your account would be closed on January 19, 2015, and that the billing was stopped as of the day your account was interrupted (December 30, 2014)Your request to have the balance waived is denied. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Re: Revdex.com Complaint # *** 8***###-###-####Dear Ms***: On April 22, 2016, we received your complaint, dated April 21, 2016, filed with
the Revdex.comYou expressed concern that you had to make a payment three times within the first days of serviceIn addition, you indicated that you were told that you could cancel your service within the first days without penaltyYou also stated that we obtained your new credit card number without authorizationWhen we spoke, I informed you that our records show that three payments were made within days of serviceThe first payment ($50.00) was made on January 13, 2016, for your activation feeThe second ($56.99) and third ($81.34) payments were made on February 2, 2016, and March 10, 2016, respectively, for your monthly serviceThe third payment was more because the programming package was upgraded from the America’s Top Plus to the America’s Top on January 19, I advised you that we don’t offer a trial period for serviceI informed you that we cannot charge a credit card account without first being provided with the credit card numberYou told me that you were advised that Animal Planet was included in your packageI advised you that I reviewed the sales call and I found that you explained to the agent which channels you liked to watch and he made recommendations based on the budget you said you have for TV serviceThe agent did not inform you that Animal Planet was included; however, he also did not say that it was not includedTherefore, as an exception, I agreed to waive your early termination fee and the remaining programming balanceYour DISH Network account has a zero balanceIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely, already has been taken care of
*** ***
Initial Business Response /* (1000, 5, 2015/08/11) */
August 10,
Mr*** ***
XXXXX ** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On July 30, 2015, we received your complaint, dated July 29, 2015, filed with the
Revdex.com
You disputed the early termination fee applied to your DISH Network accountYou expressed concern about your installation and indicated that you were advised your internet service would be provided by Century Link
I attempted to reach you at (XXX) XXX-XXXX on August 6, and 10, 2015, and I left three voicemails
In my last message, I advised you that a review of your sales call with Infinity Sales Group revealed that there was some confusion about who your internet service would be supplied byAs such, I made an exception and waived your internet early termination fee
A review of our records indicates that you were offered a reinstallation of your service but you declinedPlease note that our technician will use existing cables to avoid drilling additional holes
We sincerely regret any confusion this issue may have caused
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
Complaint: ***
I am rejecting this response because: the letter received contains the the name of the business as " dishnetwork "If this is an attempt to collect a debit is done ilegallyThe individual named in such later has a court date ( June 6th or June 7th )Please consider this unanswered vagues reapomse .
Sincerely,
*** ***
February 16, Ms*** *** *** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On February 15, 2016, we received your complaint, dated February 14, 2016, filed with the Revdex.com You expressed concern with the customer service you received after we scheduled the disconnection of your mother’s (Ms*** ***) DISH Network service Although DISH Network strives hard to meet the needs of all of our customers, on rare occasions, we are unable to meet a customer’s expectationsAfter review of Ms*** account, we determined that it was in both parties’ best interest to terminate our business relationship. Our reason for this decision is that Ms*** has been delinquent on her payments eight times in the past monthsDue to the delinquency, eight late fees were applied to the account Additionally, the excessive amount of programming changes extended the due date, thereby allowing her to continue with service without payment To assist Ms*** in maintaining her account, we offered to decrease her core programming by 30%She rejected this offer and, as a result, we ended the business relationship. Following the closing of Ms*** account, we ask that she return the DISH Network receiver and remotesTo make the return process as easy as possible, we will send her prepaid shipping boxes with instructionsWe ask that Ms*** return the leased DISH Network equipment within days of receipt of the shipping materialsNormally, a $charge would apply for each box used to return the leased equipment; however, this fee has been waivedIf Ms*** leased DISH Network equipment is not returned in good condition, the credit card account used to qualify her DISH Network subscription will be debited for the unreturned equipment feePlease know that with the closing of this account, DISH Network will release Ms*** from any commitments and she will not be charged a cancellation feeDISH Network sincerely regrets any inconvenience Ms*** experienced during our business relationshipWe hope that she is successful in finding a provider that is able to meet her requirements If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT *** ***
Initial Business Response /* (1000, 5, 2015/06/10) */
June 9,
Ms*** ***
*** *** Rd
***, *** ***-***
Re: Revdex.com Complaint # ***
***-***
Dear Ms***:
On June 5, 2015, we received your complaint, dated June 4, 2015, filed with
the Revdex.com
I unsuccessfully attempted to contact you at (***) ***-*** on June 5, and 9, 2015, and I left three messages
You maintain that your DISH Network service should have been paused after you made a payment of $However, it was not paused and you continued to be billedYou requested that the charges be removed
Our records reveal that DISH Pause was discussed on January 29, 2015; there is no record of a $payment
The payment of $that was made on January 22, 2015, was a partial payment towards the remaining balance of $that carried over for your service period through February 2,
The payment of $paid for service through April 4, Since you requested DISH Pause prior to that billing period, I reversed the programming fees and submitted a refund for the $payment
Please note that the remaining balance of $is for unreturned equipmentYou may return the receivers and remotes or restart your service to remove these charges
We strive to provide excellent service and regret that this experience was unfavorable
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(***) ***-***
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
Initial Business Response /* (1000, 5, 2015/08/26) */
August 20,
Ms*** ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXX
Dear Ms***:
On August 18, 2015, we received your correspondence, dated August 17, 2015, filed with the RevDex.com
You expressed concern about a inquiry posted to your credit reportYou requested that it be removed
I attempted to reach you at (XXX) XXX-XXXX on August 18, and 20, I left three voice messages
I reviewed your recorded sales call that took place on July 16, 2015, and found that the sales representative explained the DISH Network credit qualification process to establish a new accountDuring the call you provided your Social Security Number and when the salesperson requested permission to run a credit check, you agreed
We are unable to remove the inquiry, as you authorized the credit check
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/08/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not give permission to run a Hard Inquiry if you listened you will notice that I asked if this would be a hard inquiry vs softHE said that it would just be the same as a phone or utilities would ask for I specifically asked this question
Because of this reason I was requesting it to be removed as it appears as a hard inquiry
and found that the sales representative explained the DISH Network credit qualification process to establish a new accountDuring the call you provided your Social Security Number and when the salesperson requested permission to run a credit check, you agreed
Final Business Response /* (4000, 9, 2015/09/04) */
September 2,
Ms*** ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXX
Dear Ms***:
On August 31, 2015, we received your rebuttal, dated August 28, 2015, filed with the Revdex.com
You maintain you did not agree to a hard credit check and requested that the inquiry be removed from your credit report
I attempted to reach you at (XXX) XXX-XXXX on August 31, 2015, and September and 2, I left three voice messages
Please note that many different factors may affect an individual's credit scoreFor this reason, we encourage you to contact the credit bureaus directly regarding this matter
Unfortunately, we are unable to remove the inquiry from your credit report as you authorized the credit check
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 13, 2015/07/27) */
July 23,
Mr*** ***
*** ***
*** *** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On July 20, 2015, we received your complaint, dated July 17, 2015, filed with the RevDex.com
My attempts to contact you by phone at (XXX) XXX-XXXX on July 20, and 22, 2015, were unsuccessful; however, I left three messages
You expressed concern with the billing statement of $that you receivedYou maintain that you disconnected your service because of billing and technical issues; however, you continued to be billed
Your service was activated on December 22, 2014, with a 24-month commitmentYour promotion included a $monthly discount for the first monthsThis made your monthly rate $plus tax for the following services:
America's Top $
DVR service fee $
Super *** receiver $
Three *** receivers ($each) $
On January 6, 2015, your package was upgraded to the America's Top Plus ($59.99)This increased your monthly rate to $plus taxPlease be advised that prorated charges and credits are applied any time a programming change is made, which results in a slightly higher amount due on the next billing statement that generatesWe also show that some Pay-Per-View movies were ordered, causing a higher bill
When you contacted us on April 29, 2015, to disconnect your service, our records show that you accepted our offer of a $monthly credit for six months and a technician visitThe technician visit was completed on May 1, Although the technician visit was supposed to be free, a fee of $was applied to your accountI apologize for this oversight
We were not contacted again until June 19, 2015; however, your service had already been disconnected for non-payment on June 18, Your account was left with an unpaid balance of $126.93, which included the $technician visit feeSince your 24-month commitment was not fulfilled, an early termination fee of $was applied to your accountYou were also charged two $box return feesI made an exception and removed these charges from your account
Please be advised that boxes for the return of the equipment were shipped to your home on July 23, Once the equipment is received, the unreturned equipment fees *** be removed from your account, leaving a zero balance
We strive to provide excellent service and regret that your experience was unfavorable
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 15, 2015/07/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received the boxes to send all equipment back and did so on the 28th of JulyI am assuming this *** take care of the balance on the accountI am not certain however, since I continued to receive charges for tech services, etc in the amount of $180+ each monthThe contractual rate of $and $were never the amount of my monthly bill even without paid moviesI will be satisfied if my account is at a balance after equipment return but again, I am not confident with your billing departmentI do appreciate your efforts though on trying to resolve
Thank you
May 25, *** *** ** ***
*** *** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear *** ***: On May 22, 2017, we received your complaint, dated May 20, 2017, filed with the Revdex.com You expressed concern with a letter that you received in an attempt to collect a payment When I spoke with you by phone on May 23, 2017, I advised you that any questions or concerns regarding the letter you received can be directed to *** *** ** ***. If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** *** ** * *** ** ***
*** ***
*
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*
*** ***