Initial Business Response /* (1000, 5, 2015/06/08) */
June 1,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On May 28, 2015, we received your correspondence, dated May 27, 2015, filed
with the Revdex.com
You said the terms of your DISH Network promotion were not explained and you indicated you did not sign an agreementYou also expressed concern with the monthly billing
A review of your account shows that you established your service under the Digital Home Advantage TV promotion and dishNET internet promotion with two separate 24-month commitmentsPlease note that the signature that is gathered is not on a paper documentit is on an electronic padI enclosed a copy of your signed DHA agreement for your records
Because you agreed to the term commitment we provided you with a monthly programming $discount for monthsIn addition, you received a bundle discount of $
DISH Network experienced our annual $price increase for the America's Top package on January 15, 2015, and a $price protection credit was applied to your account for three monthsWhen the credits ended, the regular price for service was applied
On April 15, 2015, you received a credit of $for three months to assist with the cost of service
When we spoke today, you expressed dissatisfaction with the internet serviceI informed you that I waived the early termination fee for the internet servicePer your request, the internet service was disconnected
As a courtesy, I applied a$monthly credit to your account for ten months
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
Christina Atencio
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/06/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
To date I have not been provided any signed contract digital or not.Dish net work makes a lot of assumptions about their installers acting in good faith,however the cancelled my internet service and gave me $off my Tv service mind you I have already
had my one year anniversary .Can please have them put
their settlement in writing
Thanks
Final Business Response /* (4000, 9, 2015/06/18) */
June 15,
Mr*** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On June 15, 2015, we received your rebuttal, dated June 12, 2015, filed with the Revdex.com
You maintain that you have not yet received a written response to your concerns or a copy of your signed agreement
Our records show that we mailed a response letter with a copy of your signed Digital Home Advantage agreementI have enclosed a second copy of the letter and agreement
Today, I also scanned and emailed copies of these documents to you at ***@aol.com
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
Enclosures (2)
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** And *** ***
Complaint: ***
I am rejecting this response because: I informed agent with Dish Network and he/she confirmed before purchasing package Cartoon Network west was included in flex packDish, not infinity salesperson confirmedI'm requesting a $credit given to me in monthly $discounts to compensate for your company falsely confirming programming.
Sincerely,
*** ***
Initial Business Response /* (1000, 10, 2015/11/02) */
October 28,
*** *** ***
*** *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On October 23, 2015, we received your complaint, dated October 22, 2015,
filed with the Revdex.com
You said that you were charged a check return fee when you did not pay by checkYou also said that you experienced technical issuesYou requested to have your returned check, technician visit and box return fees waived
I attempted to reach you at (XXX) XXX-XXXX on October 26, and 28, I was unable to leave a message, as each call failed after five or six rings
Our records indicate that your Electronic Funds Transfer (EFT) payment was returned because the account associated with it was closedPlease note that EFT payments may be made from your checking or savings account but are treated as an electronic check
You were not charged for the technician visit on October 22, I applied a time-without-service credit to your account for this issue
A box return fee was applied because your account was disconnected due to your returned paymentThe fee has been waived twice, effectively waiving the $return check fee
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 5, 2015/06/26) */
June 25,
Mr*** ***
*** XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On June 22, 2015, we received your complaint, dated June 18, 2015, filed
with the Revdex.com
You disputed the early termination fee indicating that when you activated your DISH Network TV service, you were offered a bundled account for internet and phone serviceHowever, when the installing technician informed you that the phone and internet service would be through Windstream, you declined that service
We have no record of any notification of dissatisfaction with your service not being bundled until you decided to get a bundled account with your current service provider
This account was activated on April 20, 2014, under the Digital Home Advantage (DHA) 24-month leased equipment agreementOn May 27, 2015, you requested that your service be disconnectedDuring that call, you were informed of the $early termination fee and declined a monthly $discount
Our DHA 24-month agreement is for TV service only and does not include any additional services
When you initiated this account, you enrolled in a new customer promotion that offered a monthly $credit for the first monthsThese credits expired on your March 5, 2015, billing statement
Our early termination fees and 24-month commitments are necessary to recoup some of our cost and losses we incur when acquiring a new customerIn your case, you received a free installation, free activation, free programming and a monthly discount for months
Additionally, you requested a paper billEnclosed is a copy of the most recent bill that generatedIt includes the early termination feePlease note, since you were enrolled in Credit Card AutoPay (CCA) a payment for the balance of $was collected on June 17, I removed your credit card information from CCA
When I spoke with you by telephone today, you indicated that you were not aware of the 24-month agreement because your ex-girlfriend initiated the account
Our records reveal that a sales confirmation email was sent to ***@gmail.com on April 19, This sales confirmation included the disclosures as well as links providing the option to view the agreement prior to the installation
After the installation, the technician provided an electronic tablet to signPlease note that as the signature is gathered on an electronic tablet, the electronic stylus or finger swipe used may not track as quickly as a pen; therefore, the signature may look distortedWe emailed you a copy of the signed DHA agreement to the same email address listed above on April 20,
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/06/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I attempted at least twice prior to the call on April 20, to discuss the fact that I was paying an exorbitant amount of money for my cable, phone, and internet services and that it was due to the fact that you were not able to honor your agreement of giving me high speed internetEach time, your representative told me that there was nothing that they could do short of removing services
And yes, during the call on April 20, (after working my way up the chain of command at Dish - this was not just offered up easily), you offered me a discount of $per monthWhich was nothing when compared to the amount of money that I was being forced to pay monthly due to my services not being unbundled
I personally did not contact Dish yo discuss terms of your service, as you stateMy ex-fiancee didAnd then she used my accounts to set up the planDo you always take credit card information that is definitely in a man's name from a female without questioning whether this transaction is valid and the cardholder is truly aware that the transaction is being made and that the cardholder is truly aware of the terms of your contract?
As far s the free installation, free activation, free programming - those are provided by every other provider of services such as yours so I am not sure what your point isCost to me to have Time Warner for said services? $
As far as the discount, that discount did not even come close to offsetting the difference in costs to me due to the unbundling of my servicesAnd, I get the same discounts from Time Warner, however there are no early termination fees, there is nothing they require except the return of their equipmentSo why would I think that your service would be any different
And yes, I am sure that you did send me a sales confirmation which included the disclosures as well as links providing the option to view the agreement prior to the installationI have a question for you - when you install software on your computer, there is always a License Agreement that is at the beginning of the processDo you read those? Be honest please, because I know that the answer is noNo one reads them
Yes, I did sign for the service being installedElectronically, just the exact same way that I do when Time Warner does anythingThe same way that I signed for ADTAnd speaking of ADT, that required a month commitmentWhich I am completely aware of and agree toHow do I know this? Because I personally spoke to ADT and arranged this service
One item I did not bring up in our discussion is the fact that my ex-fiancee has a serious drug problemA heroin addiction as a matter of factSo you made this sale to a person under the influence of a serious opiate, who was using a credit card in someone else's name, and putting the account in someone else's name and you did not reach out to speak with this person? Granted, you may not have known that she was under the influence, but I have to question your process
So, I did attempt to discuss with you the fees related to the unbundling of your services several times prior to termination, I admit to getting the sales confirmation and installation agreement (but did you ask me to respond and confirm that I had read these terms and understood them? NO), and I signed off that you had installed the serviceJust I like I do for any other service
I'm sorry, but I am still disputing these chargesYou even mentioned that I may have a case for identity theft due to her signing up for this service using my informationI would hope that your company is going to do better in the future with their due diligence when it is obvious that the individual they are talking to is NOT the person that is being charged for the service
You should be thanking me for this because it seems to me that the way that you handled this transaction is not a good business practice in general
Final Business Response /* (4000, 9, 2015/07/10) */
July 3,
Mr*** ***
*** XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On June 30, 2015, we received your additional information, dated June 29, 2015, filed with the Revdex.com
You continue to dispute the early termination fee and you provided feedback regarding the explanation of the following issues:
Price for separate TV/internet service
Monthly discount offer
Promotional offers
Sales confirmation emails
Account authorization
Please refer to my previous responseThank you for your feedback
You maintain that the account was established without your authorizationIf you feel that you have been a victim of ID theft, you may file an ID theft affidavitOnce you have signed and filled out the ID theft affidavit and included any other supporting documentation, it should be sent to the DISH Network Identity Theft Verification TeamThe team will not start the investigative process until a signed ID theft affidavit has been receivedIf you have sent the affidavit and have not been contacted, you may call their direct line at (XXX) XXX-XXXXYou can expect to receive a call back in 24-hours
You can send the documentation by:
Fax: XXX-XXX-XXXX
Email: ***@dishnetwork.com
Mail: ID Theft Verification Team
***
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Final Consumer Response /* (4200, 11, 2015/07/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes I do continue to dispute the early termination feeI'm just going to file a claim in small claims courtI'm not jumping through a bunch of hoops with this identity theft paperwork simply because Dish Network has bad business practices and is greedyWe'll see what a judge thinks about all of this
Initial Business Response /* (1000, 5, 2015/09/21) */
September 10,
Ms*** ***
*** XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On August 28, 2015, we received your complaint, dated August 26,
2015, filed with the Revdex.com
I unsuccessfully attempted to contact you at (XXX) XXX-XXXX on September 3, and 10, 2015, and I left three messages
You indicated that DISH Network automatically collected $for unreturned equipment without your authorizationOnce the equipment was returned, you received a $refundYou requested a refund of the full amount
This account was established under the Digital Home Advantage Agreement (DHA) 24-month agreementSince you did not fulfill the term commitment, a $early termination fee was applied to your account
A review of the sales call reveals that it was disclosed to you that we would automatically collect for unreturned equipment fees and the early termination fee from the credit/debit card used to establish the accountYou were also sent a confirmation email at ***@yahoo.com (the email address on the account) on January 18, This sales confirmation included the disclosures as well as a link providing the option to view the agreement prior to the installation
This information is also disclosed in the DHA agreementEnclosed is a copy for your review
No further refund is dueThe remaining balance of $is for unpaid programming charges
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
September 13, Dear Ms***: On September 9, 2016, we received your rebuttal, dated September 8, 2016, filed with the Revdex.com You said that you want to know the cost of the regular charge for a service call Our service call fee is $95.00, which I’m willing to waive Our intention is to try to mirror your receiver, but if we are unable to do so, unfortunately, we have no other receivers that would fit your needs for mirroring You do have the option to get additional receivers, and I would be willing to waive the contract requirement; however, there would be additional fees involved for each receiver after your first. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
May 4, *** *** ***
** *** ***
*** ** *** Re: Revdex.com Complaint # ***
***
Dear Mr***: On April 28, 2017, we received your complaint, dated April 27, 2017, filed with the Revdex.com You said that you experienced internet technical issues. You indicated that the issue was with your router, so you requested a refund of $and a free technician visit When we spoke, I explained that the $was for Premium Wireless Network Setup and not for the router. The router is part of the setup package, but only accounts for a small part of the charge. Additionally, you already received two $credits for this issue, one on February 21, 2017, and one on April 27, 2017. Our records indicate that we were not contacted concerning this issue until April 24, 2017, by which time the router to which you refer was outside of the warranty time frame. As such, we are unable to provide additional adjustments for this issue Our records indicate that you scheduled a technician on May 4, 2017, and the fee for it was waived at that timeWhile we sincerely regret any inconvenience this issue may have caused, we are unable to provide any additional adjustments for this issue If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** *** Phone Hours: 6:am - 2:pm (MDT), Mon-Fri *** *** cc: *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
November 22, Ms*** *** *** *** ***
*** *** ** *** Re: Revdex.com Complaint # ***
*** Dear Ms***: On November 20, 2017, we received your complaint, dated November 17, 2017, filed with the Revdex.com You requested to be released from your 24-month commitment and early termination fee due to ongoing technical issues A review of this account reveals that you have experienced ongoing technical issuesTherefore, I honored your request to be released from your commitmentYou agreed to contact me if you choose to disconnect your service We strive to provide excellent service, and we regret that your experience was unfavorableWe thank you for your business and we are disappointed to lose you as a member of the DISH Network family If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, Gerri S*** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
Initial Business Response /* (1000, 5, 2015/10/01) */
September 28,
*** *** ** ***
XXXXX *** *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On September 25, 2015, we received your complaint,
dated September 24, 2015, filed with the Revdex.com
You expressed concern with the early termination fee to disconnect your serviceYou indicated that you moved and the service is not allowed at your new residenceYou also disputed the payment that was applied to your credit card account
Your service was activated on September 15, 2013, with a 24-month commitmentPer your promotion, you are still bound to the term commitment if you change your residence
Your term commitment was extended to June 12, 2016, because your service was placed on DISH Pause from November 26, 2014, through August 26, 2015, and again from August 26, 2015, to date
When I spoke with you by phone on September 25, 2015, I advised you that I waived the 24-month commitment and associated early termination feeI also disconnected your servicePlease allow seven to ten days to receive boxes for the equipment return
A refund of $was applied to your credit card account on September 25,
We strive to provide excellent service and regret that your experience was unfavorable
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
January 19, Ms*** *** *** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On January 15, 2016, we received your complaint, dated January 13, 2016, filed with the Revdex.com You said that you were told that your RV would be hooked up without any installation costYou found this to be inaccurate and you closed your DISH Network accountYou want the early termination fee waived due to the misinformation When we spoke, I told you that I reviewed your sales call recording and found that the agent told you that you would need to purchase the equipment for your RV and then call us backAt no point in the call were you told this would be done for freeTherefore, I advised you that the early termination fee is an accurate chargeHowever, I offered to reduce your early termination fee from $to $You agreed to my offerI told you that your final balance will be $ If there are further questions or concerns about this issue, please feel free to contact me at *** ***
Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT *** ***
Complaint: ***
I am rejecting this response because: Yes, I did indicate in my conversation that I did not want Dish to remove the satellite dish equipment from my home because I was told that it would only be removed at a cost of $A cost which would have to be paid by meI am not interested in paying a cost to have equipment removed for which I have paid for the service on a regular basis.I would like to have the equipment removed with the cost for removal paid by DISHAdditionally, I was told that it is a regular practice of the company not to tell customers of the cost to remove the satellite dish (after service has been terminated)It appears that the DISH company is not a good provider of customer service
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/06/25) */
June 24,
*** *** ***
XXXXX *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On June 23, 2015, we received your complaint, dated June 22, 2015, filed with
the Revdex.com
I attempted to contact you at (XXX) XXX-XXXX on June 24, 2015; however, the number appeared to be out of service
You said that you cancelled your DISH Network service in April and you paid what you assumed was your final billYou don't believe that you owe DISH Network anything, and you requested that we stop sending bills unless we can provide an accounting of what the balance is for
A review of your account reveals that the balance is for services rendered while your account was activeThe most recent activity includes a technician visit to remove the dish and equipment from your home on April 9, 2015, per your requestAs such, the balance is valid
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 7:am-3:pm MST, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/06/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not received an itemized bill as requested several times of what the $charge is for and for WHAT TIME PERIOD, therefore, I will not even consider paying this billSaying it's for services rendered while my account was active is insufficient
Final Business Response /* (4000, 9, 2015/07/06) */
July 3,
Mrs*** ***
XXXXX *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mrs***:
On June 30, 2015, we received your rebuttal, dated June 26, 2015, filed with the Revdex.com
You requested an itemized statement that explains what the balance of $on your DISH Network account represents and you said you would not consider paying the balance without that statement
The original charges for the service call performed on April 9, 2015, applied to your bundled Frontier bill; however, since the account was canceled prior to the charges being forwarded to Frontier's billing department, the unpaid balance was sent to your unbundled accountI do not have an option to create an itemized invoice showing these charges; therefore, I waived the balance in the interest of reaching a resolution
We thank you for your business and we are disappointed to lose you as a member of the DISH Network family
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 7:am-3:pm MST, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Final Consumer Response /* (2000, 11, 2015/07/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
DISH has turned it over to collections and $is not worth ruining my credit standing so I will pay this one bill but if I get any further bills I WILL NOT pay them
Initial Business Response /* (1000, 5, 2015/07/27) */
July 24,
Ms*** ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On July 17, 2015, we received your correspondence, dated July 16, 2015,
filed with the Revdex.com
You maintain you had a house fire and you moved in June You said you agreed to keep your DISH Network account active and you were told there would be no chargeYou disputed the balance due and the collection attempts
I attempted to reach you at (XXX) XXX-XXXX on July and 24, I left two voice messages
A review of your account reveals that you reported a house fire on July 9, On this date you agreed to place your account in a pause status and we offered to relocate your service to your new location at no costYour account remained on pause through January 26, (the date the pause term ended)On this date the regular programming was restoredI regret any confusion
You contacted DISH Network on February 11, 2015, and I reviewed the recorded callYou requested to cancel the service and our representative explained the DISH'n It Up (DIU) early termination fee and the equipment return processDuring the call the representative asked that you provide a copy of the fire report to waive the balance due and provided you with an email address so you could scan the documents for reviewOur representative also advised you that when the documents were received, the account would be disconnected and the balance would be waived
We have no record that the requested document was providedYour account was disconnected due to nonpayment on March 15, I made an exception and reversed the programming balance of $and the $early termination fee from your account
On April 22, 2015, you called DISH Network and reported that you are unable to provide a fire reportOur representative explained the DIU leased equipment return and recommended that you contact your homeowner's or renter's insurance company regarding the lost equipmentYou said you do not have insurance
We ask that the balance of $be paid for the unreturned leased equipment and taxWhen the balance is paid in full the negative mark will be removed from your credit reportI have enclosed a copy of your signed DIU agreement for your records
I have also requested that the collection agency cease contact with youWe regret any inconvenience you may have experienced
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/07/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dish should have told me they wanted their equipment back when I was living in the same state, not after conning me to keep my account open so I would not be able to return their equipment two years laterAlso I tried to get proof of the fire with no luckFire fighters do not sit aroung their phone waiting for some to call needing documentation for their fireThe fire happenedI have attached pictures
Final Consumer Response /* (4200, 11, 2015/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The fact remains that DISH did not imform me that they wanted their equipment returned until long after I moved to *** and they conned me to keep my account open all that time
I would be more than happy to return their equipment if it was still July and I still lived in Somerville, ALHowever, I live hundreds of miles away and have no access to that house where the equipment was left
Final Business Response /* (4000, 13, 2015/08/25) */
August 24,
Ms*** ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On August 24, 2015, we received your rebuttal, dated August 21, 2015, filed with the Revdex.com
You maintain that you were not aware of the equipment return requirement until after you movedYou said you do not have access to the home where the equipment was left
As previously explained, our records show that our representatives advised you of the equipment return requirement on several occasions
To resolve this matter, we will accept a copy of the fire reportAs of today, the requested document has not been provided
Because you said you are unable to locate the requested document, when the balance of $is paid in full, I will remove the information from your credit report
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Complaint:
I am rejecting this response because: the business is refusing to disclose a recorded phone conversation which Mr*** believes is inconsistent with what they are now saying.
Sincerely,*** ** *** *** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Initial Business Response /* (1000, 10, 2015/08/27) */
August 25,
Mrs*** ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mrs***:
On August 18, 2015, we received your complaint, dated August 17, 2015, filed with
the Revdex.com
My attempts to contact you by phone at (XXX) XXX-XXXX on August 19, and 21, 2015, were unsuccessful; however, I left three messages
You expressed concern with the following:
Technical issues
Monthly rate
Early termination fees
Equipment removal
Customer service
You maintain that you experienced unresolved technical issues with your internet and TV servicesYou also said that you were without internet service for six weeks prior to the disconnection of your serviceA review of your account shows that we were only contacted regarding issues with your internet serviceThe Fair Access Policy and Data Allowance Policy were designed to ensure that all internet customers have equal access to the networkThese policies limit the amount of data that a customer may send and receive using the service in a 30-day period before speeds are slowed
Please be advised that our records do not show that we received any reported issues before the disconnection of your serviceIn fact, the last technical issues reported were on November 26, To resolve the issues, a technician was sent to your home on November 29,
You indicated that your monthly rate was supposed to be $98.00, but it was increased after the first yearDISH Network does not guarantee prices because our prices are subject to changeYour promotion included a $monthly discount for the first months of serviceOn February 1, 2014, your programming package was increased by $Since you were still within the 12-month promotional period, a monthly $credit was applied to your account to offset the price increase for ten monthsThese credits ended on December 27, As a result, you began to be billed the regular monthly rate of $plus tax
You disputed the balance of $on your account and requested that it be waived because of the issues you experiencedYour internet and TV services were activated on December 27, 2013, with a 24-month commitment for each serviceYour services were disconnected on August 13, Since your term commitments were not fulfilled, early termination fees of $and $were applied to your account for the internet and TV services respectively
I made an exception and waived the internet early termination fee of $and the box return fee of $I also waived the unpaid service balance of $The early termination fee for your TV service is valid; therefore, your account will be left with a balance due of $
You would like for the satellite dishes to be removed from your propertyWhen you agreed to a free installation of the equipment, it did not include the removal of the equipment at the end of our business relationshipDISH Network only requires the return of the TV remotes, receivers and internet modem and we will provide UPS boxes for the returnWe do not require the return of the satellite dishesIf you choose to have the dishes removed, the starting cost for a deinstallation is $
You expressed dissatisfaction with our Customer Service Department while you were attempting to resolve your concernsWe appreciate that you brought this matter to our attention so that we may address it internally with the appropriate personnel
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 12, 2015/08/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This last time my internet went down for a total of weeks, I refuse to call them only to get the same responses as prior experienceAfter so many times of no service, the average person is now frustrated and really doesn't want to deal with the situation any longer therefore resulting in find a service that will better serve the consumerAt which point, my husband and I did just thatWe no longer want to deal with Dish and listen to same ole speech and unsatisfactory serviceAlso, when my husband did call Dish to advise them we want the service cancelled cause we went with someone else, they were rude and just telling him that the internet was in use cause the gbytes were used, just totally *** me offI'm tired of a company that treats consumers like *** and always looking to get $$$My bill was not what they said it was, my bill went to $after yr of service, which they took advantage ofThe fact that they never informed us there was a limit on internet usage just wasn't rightNow when I did call them cause I DO NOT want their dishes on my house, they say they can't remove themCome on, I refuse to have them on my houseEither they remove them or I will and I will destroy the equipmentI don't want anything of that company on my house and by rights they should come and remove them once a customer no longer receives their service
So, am I satisfied? Absolutely not! I am by far very disappointed with the Dish and anyone I know that talks about getting them, I will advise them to go else whereThe service truly does suck
Final Business Response /* (4000, 14, 2015/09/10) */
September 2,
Mrs*** ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mrs***:
On September 1, 2015, we received your complaint, dated August 31, 2015, filed with the Revdex.com
You expressed further concern with the following:
Technical issues
Monthly rate
Customer service
Equipment removal
Early termination fee
DISH Network is unaware of any technical issues that you may be experiencing unless we are notified; therefore, we are unable to confirm that your internet service was not working for six months prior to the disconnection of your serviceAs a courtesy, I waived the internet early termination fee of $and the service balance of $that was left on your account
As previously advised, you began to be billed the regular monthly rate of $plus tax December 27, 2014, because your 12-month promotional discount ended
Please be assured that your customer service concerns will be addressed internally with the appropriate personnel
We do not require the return of the satellite dishesIf you would like us to schedule a technician to remove the dishes, a fee of $will applyOtherwise, you may discard them
As indicated in my previous correspondence, your TV and internet term commitments were separateAs we have no reported issues with the TV service, the early termination fee of $remains valid
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Dear Mr***: On January 25, 2016, we received your complaint, dated January 21, 2016, filed with the Revdex.comI unsuccessfully attempted to contact you at ###-###-#### on January 25, and 28, 2016, and I left three messagesYou also left a message for meYou disputed the
balance on your DISH Network accountYou indicated that you disconnected your service because you were being deployed and that you sent your military orders in September You also maintain that you returned the equipmentA review of this account does not reveal that we received your military orders in However, we did receive them on September 24, The $early termination fee was removedAdditionally, I removed the $programming balance from your accountThe remaining balance of $is for unreturned equipment plus taxOnce the Hopper receiver is received, the unreturned equipment fee will be removedPlease provide me with the return tracking numbers to verify the returnIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-####
Initial Business Response /* (1000, 5, 2015/05/26) */
May 21,
MrChris Aahz
Pine St., #
Manchester, NH
Re: Revdex.com Complaint #
Dear MrAahz:
On May 21, 2015, we received your correspondence dated May 20, 2015, filed with the RevDex.com
You said that a credit inquiry was run on several occasions by DISH Network without your authorizationYou requested that the inquiries be removed from your credit report
I was unable to locate a DISH Network account or verify that your Social Security Number was used to establish service with the information you provided in your correspondence
When we spoke today, you advised me that you are working with a DISH Network representative to resolve this matterHowever, you were unable to provide the agent's informationSince there is no account to reference, I am also unable verify the agent's information
If this issue is not resolved to your satisfaction, you may contact me directly so that I may investigate this matter further
If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-
Sincerely,
Christina Atencio
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(720) 514-
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
David Laslo
Initial Consumer Rebuttal /* (2000, 7, 2015/06/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was dealing with David Rikkers of the Identity Theft Team
As of today (06/03/15) the inquiries have been removed from my credit reports
While I do consider this matter closed and am asking nothing more of DISH I certainly cannot say I was satisfied with the process
As I've mentioned before this was NOT a matter of Identity TheftRather, somebody AT DISH typo'd my SSN for someone else's back in and while reviewing the credit report did not notice that not only was the last name different, but so was the address, phone number and even STATE of residenceIn fact, nothing matched at all except for the (erroneously entered) SSN
I discovered this in when DISH sent that person's account to collections and it appeared on my credit reportIt was during the numerous calls to clear that up in that I learned that none of the info matched my report
MrRikker confirmed to me that these new inquiries were prompted by the very same person (still with no matching info to the credit report they used to approve the account)
Getting this mistake (made and easily avoidable by DISH) required more than a week to clear upDuring that time I spent over two hours on the phone with different phone calls, sent and received a half-dozen emails, was required to fill out a page FTC form, had to spend a half-hour at the police department filling out an Identity Theft Report (despite the absence of an attempt at identity theft - remember, it was a typo on DISH Network's part), and had to make a second minute trip to the police department to pick up the report
Additionally, my credit reports now carry a "fraud report" which means additional work when I actually apply for credit myself for the next six monthsThis is the EXACT thing I was trying to avoid by contacting DISH directly!
My suggestion for anyone reading this who has had the same problem with DISH (it happened to me twice so I'm sure it will happen to others) - don't waste your time with DISH - they'll merely waste your time and require numerous steps on your part to fix THEIR MISTAKE
Instead, just go directly to the Credit Reporting Agency (Experian, Equifax, TransUnion) and file a CFPB Complaint to have the inquiries removed as fraudulent on DISH Network's partYou're just as likely to get a Fraud Alert on your reports, but you won't have to jump through the hoops DISH requires and maybe if the Federal Government (through CFPB) receives enough complaints about DISH Network's lazy credit check procedures they'll fine DISH and make them finally pay attention to the data they are entering and (supposedly) reviewing
Initial Business Response /* (1000, 5, 2015/06/08) */
June 1,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On May 28, 2015, we received your correspondence, dated May 27, 2015, filed
with the Revdex.com
You said the terms of your DISH Network promotion were not explained and you indicated you did not sign an agreementYou also expressed concern with the monthly billing
A review of your account shows that you established your service under the Digital Home Advantage TV promotion and dishNET internet promotion with two separate 24-month commitmentsPlease note that the signature that is gathered is not on a paper documentit is on an electronic padI enclosed a copy of your signed DHA agreement for your records
Because you agreed to the term commitment we provided you with a monthly programming $discount for monthsIn addition, you received a bundle discount of $
DISH Network experienced our annual $price increase for the America's Top package on January 15, 2015, and a $price protection credit was applied to your account for three monthsWhen the credits ended, the regular price for service was applied
On April 15, 2015, you received a credit of $for three months to assist with the cost of service
When we spoke today, you expressed dissatisfaction with the internet serviceI informed you that I waived the early termination fee for the internet servicePer your request, the internet service was disconnected
As a courtesy, I applied a$monthly credit to your account for ten months
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
Christina Atencio
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/06/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
To date I have not been provided any signed contract digital or not.Dish net work makes a lot of assumptions about their installers acting in good faith,however the cancelled my internet service and gave me $off my Tv service mind you I have already
had my one year anniversary .Can please have them put
their settlement in writing
Thanks
Final Business Response /* (4000, 9, 2015/06/18) */
June 15,
Mr*** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On June 15, 2015, we received your rebuttal, dated June 12, 2015, filed with the Revdex.com
You maintain that you have not yet received a written response to your concerns or a copy of your signed agreement
Our records show that we mailed a response letter with a copy of your signed Digital Home Advantage agreementI have enclosed a second copy of the letter and agreement
Today, I also scanned and emailed copies of these documents to you at ***@aol.com
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
Enclosures (2)
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** And *** ***
Complaint: ***
I am rejecting this response because: I informed agent with Dish Network and he/she confirmed before purchasing package Cartoon Network west was included in flex packDish, not infinity salesperson confirmedI'm requesting a $credit given to me in monthly $discounts to compensate for your company falsely confirming programming.
Sincerely,
*** ***
Initial Business Response /* (1000, 10, 2015/11/02) */
October 28,
*** *** ***
*** *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On October 23, 2015, we received your complaint, dated October 22, 2015,
filed with the Revdex.com
You said that you were charged a check return fee when you did not pay by checkYou also said that you experienced technical issuesYou requested to have your returned check, technician visit and box return fees waived
I attempted to reach you at (XXX) XXX-XXXX on October 26, and 28, I was unable to leave a message, as each call failed after five or six rings
Our records indicate that your Electronic Funds Transfer (EFT) payment was returned because the account associated with it was closedPlease note that EFT payments may be made from your checking or savings account but are treated as an electronic check
You were not charged for the technician visit on October 22, I applied a time-without-service credit to your account for this issue
A box return fee was applied because your account was disconnected due to your returned paymentThe fee has been waived twice, effectively waiving the $return check fee
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 5, 2015/06/26) */
June 25,
Mr*** ***
*** XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On June 22, 2015, we received your complaint, dated June 18, 2015, filed
with the Revdex.com
You disputed the early termination fee indicating that when you activated your DISH Network TV service, you were offered a bundled account for internet and phone serviceHowever, when the installing technician informed you that the phone and internet service would be through Windstream, you declined that service
We have no record of any notification of dissatisfaction with your service not being bundled until you decided to get a bundled account with your current service provider
This account was activated on April 20, 2014, under the Digital Home Advantage (DHA) 24-month leased equipment agreementOn May 27, 2015, you requested that your service be disconnectedDuring that call, you were informed of the $early termination fee and declined a monthly $discount
Our DHA 24-month agreement is for TV service only and does not include any additional services
When you initiated this account, you enrolled in a new customer promotion that offered a monthly $credit for the first monthsThese credits expired on your March 5, 2015, billing statement
Our early termination fees and 24-month commitments are necessary to recoup some of our cost and losses we incur when acquiring a new customerIn your case, you received a free installation, free activation, free programming and a monthly discount for months
Additionally, you requested a paper billEnclosed is a copy of the most recent bill that generatedIt includes the early termination feePlease note, since you were enrolled in Credit Card AutoPay (CCA) a payment for the balance of $was collected on June 17, I removed your credit card information from CCA
When I spoke with you by telephone today, you indicated that you were not aware of the 24-month agreement because your ex-girlfriend initiated the account
Our records reveal that a sales confirmation email was sent to ***@gmail.com on April 19, This sales confirmation included the disclosures as well as links providing the option to view the agreement prior to the installation
After the installation, the technician provided an electronic tablet to signPlease note that as the signature is gathered on an electronic tablet, the electronic stylus or finger swipe used may not track as quickly as a pen; therefore, the signature may look distortedWe emailed you a copy of the signed DHA agreement to the same email address listed above on April 20,
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/06/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I attempted at least twice prior to the call on April 20, to discuss the fact that I was paying an exorbitant amount of money for my cable, phone, and internet services and that it was due to the fact that you were not able to honor your agreement of giving me high speed internetEach time, your representative told me that there was nothing that they could do short of removing services
And yes, during the call on April 20, (after working my way up the chain of command at Dish - this was not just offered up easily), you offered me a discount of $per monthWhich was nothing when compared to the amount of money that I was being forced to pay monthly due to my services not being unbundled
I personally did not contact Dish yo discuss terms of your service, as you stateMy ex-fiancee didAnd then she used my accounts to set up the planDo you always take credit card information that is definitely in a man's name from a female without questioning whether this transaction is valid and the cardholder is truly aware that the transaction is being made and that the cardholder is truly aware of the terms of your contract?
As far s the free installation, free activation, free programming - those are provided by every other provider of services such as yours so I am not sure what your point isCost to me to have Time Warner for said services? $
As far as the discount, that discount did not even come close to offsetting the difference in costs to me due to the unbundling of my servicesAnd, I get the same discounts from Time Warner, however there are no early termination fees, there is nothing they require except the return of their equipmentSo why would I think that your service would be any different
And yes, I am sure that you did send me a sales confirmation which included the disclosures as well as links providing the option to view the agreement prior to the installationI have a question for you - when you install software on your computer, there is always a License Agreement that is at the beginning of the processDo you read those? Be honest please, because I know that the answer is noNo one reads them
Yes, I did sign for the service being installedElectronically, just the exact same way that I do when Time Warner does anythingThe same way that I signed for ADTAnd speaking of ADT, that required a month commitmentWhich I am completely aware of and agree toHow do I know this? Because I personally spoke to ADT and arranged this service
One item I did not bring up in our discussion is the fact that my ex-fiancee has a serious drug problemA heroin addiction as a matter of factSo you made this sale to a person under the influence of a serious opiate, who was using a credit card in someone else's name, and putting the account in someone else's name and you did not reach out to speak with this person? Granted, you may not have known that she was under the influence, but I have to question your process
So, I did attempt to discuss with you the fees related to the unbundling of your services several times prior to termination, I admit to getting the sales confirmation and installation agreement (but did you ask me to respond and confirm that I had read these terms and understood them? NO), and I signed off that you had installed the serviceJust I like I do for any other service
I'm sorry, but I am still disputing these chargesYou even mentioned that I may have a case for identity theft due to her signing up for this service using my informationI would hope that your company is going to do better in the future with their due diligence when it is obvious that the individual they are talking to is NOT the person that is being charged for the service
You should be thanking me for this because it seems to me that the way that you handled this transaction is not a good business practice in general
Final Business Response /* (4000, 9, 2015/07/10) */
July 3,
Mr*** ***
*** XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On June 30, 2015, we received your additional information, dated June 29, 2015, filed with the Revdex.com
You continue to dispute the early termination fee and you provided feedback regarding the explanation of the following issues:
Price for separate TV/internet service
Monthly discount offer
Promotional offers
Sales confirmation emails
Account authorization
Please refer to my previous responseThank you for your feedback
You maintain that the account was established without your authorizationIf you feel that you have been a victim of ID theft, you may file an ID theft affidavitOnce you have signed and filled out the ID theft affidavit and included any other supporting documentation, it should be sent to the DISH Network Identity Theft Verification TeamThe team will not start the investigative process until a signed ID theft affidavit has been receivedIf you have sent the affidavit and have not been contacted, you may call their direct line at (XXX) XXX-XXXXYou can expect to receive a call back in 24-hours
You can send the documentation by:
Fax: XXX-XXX-XXXX
Email: ***@dishnetwork.com
Mail: ID Theft Verification Team
***
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Final Consumer Response /* (4200, 11, 2015/07/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes I do continue to dispute the early termination feeI'm just going to file a claim in small claims courtI'm not jumping through a bunch of hoops with this identity theft paperwork simply because Dish Network has bad business practices and is greedyWe'll see what a judge thinks about all of this
Initial Business Response /* (1000, 5, 2015/09/21) */
September 10,
Ms*** ***
*** XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On August 28, 2015, we received your complaint, dated August 26,
2015, filed with the Revdex.com
I unsuccessfully attempted to contact you at (XXX) XXX-XXXX on September 3, and 10, 2015, and I left three messages
You indicated that DISH Network automatically collected $for unreturned equipment without your authorizationOnce the equipment was returned, you received a $refundYou requested a refund of the full amount
This account was established under the Digital Home Advantage Agreement (DHA) 24-month agreementSince you did not fulfill the term commitment, a $early termination fee was applied to your account
A review of the sales call reveals that it was disclosed to you that we would automatically collect for unreturned equipment fees and the early termination fee from the credit/debit card used to establish the accountYou were also sent a confirmation email at ***@yahoo.com (the email address on the account) on January 18, This sales confirmation included the disclosures as well as a link providing the option to view the agreement prior to the installation
This information is also disclosed in the DHA agreementEnclosed is a copy for your review
No further refund is dueThe remaining balance of $is for unpaid programming charges
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
September 13, Dear Ms***: On September 9, 2016, we received your rebuttal, dated September 8, 2016, filed with the Revdex.com You said that you want to know the cost of the regular charge for a service call Our service call fee is $95.00, which I’m willing to waive Our intention is to try to mirror your receiver, but if we are unable to do so, unfortunately, we have no other receivers that would fit your needs for mirroring You do have the option to get additional receivers, and I would be willing to waive the contract requirement; however, there would be additional fees involved for each receiver after your first. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
May 4, *** *** ***
** *** ***
*** ** *** Re: Revdex.com Complaint # ***
***
Dear Mr***: On April 28, 2017, we received your complaint, dated April 27, 2017, filed with the Revdex.com You said that you experienced internet technical issues. You indicated that the issue was with your router, so you requested a refund of $and a free technician visit When we spoke, I explained that the $was for Premium Wireless Network Setup and not for the router. The router is part of the setup package, but only accounts for a small part of the charge. Additionally, you already received two $credits for this issue, one on February 21, 2017, and one on April 27, 2017. Our records indicate that we were not contacted concerning this issue until April 24, 2017, by which time the router to which you refer was outside of the warranty time frame. As such, we are unable to provide additional adjustments for this issue Our records indicate that you scheduled a technician on May 4, 2017, and the fee for it was waived at that timeWhile we sincerely regret any inconvenience this issue may have caused, we are unable to provide any additional adjustments for this issue If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** *** Phone Hours: 6:am - 2:pm (MDT), Mon-Fri *** *** cc: *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
November 22, Ms*** *** *** *** ***
*** *** ** *** Re: Revdex.com Complaint # ***
*** Dear Ms***: On November 20, 2017, we received your complaint, dated November 17, 2017, filed with the Revdex.com You requested to be released from your 24-month commitment and early termination fee due to ongoing technical issues A review of this account reveals that you have experienced ongoing technical issuesTherefore, I honored your request to be released from your commitmentYou agreed to contact me if you choose to disconnect your service We strive to provide excellent service, and we regret that your experience was unfavorableWe thank you for your business and we are disappointed to lose you as a member of the DISH Network family If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, Gerri S*** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
Complaint: ***
I am rejecting this response because: I've already provided corporate with the recording Listen to it yourself after
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/10/01) */
September 28,
*** *** ** ***
XXXXX *** *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On September 25, 2015, we received your complaint,
dated September 24, 2015, filed with the Revdex.com
You expressed concern with the early termination fee to disconnect your serviceYou indicated that you moved and the service is not allowed at your new residenceYou also disputed the payment that was applied to your credit card account
Your service was activated on September 15, 2013, with a 24-month commitmentPer your promotion, you are still bound to the term commitment if you change your residence
Your term commitment was extended to June 12, 2016, because your service was placed on DISH Pause from November 26, 2014, through August 26, 2015, and again from August 26, 2015, to date
When I spoke with you by phone on September 25, 2015, I advised you that I waived the 24-month commitment and associated early termination feeI also disconnected your servicePlease allow seven to ten days to receive boxes for the equipment return
A refund of $was applied to your credit card account on September 25,
We strive to provide excellent service and regret that your experience was unfavorable
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
January 19, Ms*** *** *** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On January 15, 2016, we received your complaint, dated January 13, 2016, filed with the Revdex.com You said that you were told that your RV would be hooked up without any installation costYou found this to be inaccurate and you closed your DISH Network accountYou want the early termination fee waived due to the misinformation When we spoke, I told you that I reviewed your sales call recording and found that the agent told you that you would need to purchase the equipment for your RV and then call us backAt no point in the call were you told this would be done for freeTherefore, I advised you that the early termination fee is an accurate chargeHowever, I offered to reduce your early termination fee from $to $You agreed to my offerI told you that your final balance will be $ If there are further questions or concerns about this issue, please feel free to contact me at *** ***
Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT *** ***
Complaint: ***
I am rejecting this response because: Yes, I did indicate in my conversation that I did not want Dish to remove the satellite dish equipment from my home because I was told that it would only be removed at a cost of $A cost which would have to be paid by meI am not interested in paying a cost to have equipment removed for which I have paid for the service on a regular basis.I would like to have the equipment removed with the cost for removal paid by DISHAdditionally, I was told that it is a regular practice of the company not to tell customers of the cost to remove the satellite dish (after service has been terminated)It appears that the DISH company is not a good provider of customer service
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/06/25) */
June 24,
*** *** ***
XXXXX *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On June 23, 2015, we received your complaint, dated June 22, 2015, filed with
the Revdex.com
I attempted to contact you at (XXX) XXX-XXXX on June 24, 2015; however, the number appeared to be out of service
You said that you cancelled your DISH Network service in April and you paid what you assumed was your final billYou don't believe that you owe DISH Network anything, and you requested that we stop sending bills unless we can provide an accounting of what the balance is for
A review of your account reveals that the balance is for services rendered while your account was activeThe most recent activity includes a technician visit to remove the dish and equipment from your home on April 9, 2015, per your requestAs such, the balance is valid
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 7:am-3:pm MST, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/06/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not received an itemized bill as requested several times of what the $charge is for and for WHAT TIME PERIOD, therefore, I will not even consider paying this billSaying it's for services rendered while my account was active is insufficient
Final Business Response /* (4000, 9, 2015/07/06) */
July 3,
Mrs*** ***
XXXXX *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mrs***:
On June 30, 2015, we received your rebuttal, dated June 26, 2015, filed with the Revdex.com
You requested an itemized statement that explains what the balance of $on your DISH Network account represents and you said you would not consider paying the balance without that statement
The original charges for the service call performed on April 9, 2015, applied to your bundled Frontier bill; however, since the account was canceled prior to the charges being forwarded to Frontier's billing department, the unpaid balance was sent to your unbundled accountI do not have an option to create an itemized invoice showing these charges; therefore, I waived the balance in the interest of reaching a resolution
We thank you for your business and we are disappointed to lose you as a member of the DISH Network family
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 7:am-3:pm MST, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Final Consumer Response /* (2000, 11, 2015/07/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
DISH has turned it over to collections and $is not worth ruining my credit standing so I will pay this one bill but if I get any further bills I WILL NOT pay them
Initial Business Response /* (1000, 5, 2015/07/27) */
July 24,
Ms*** ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On July 17, 2015, we received your correspondence, dated July 16, 2015,
filed with the Revdex.com
You maintain you had a house fire and you moved in June You said you agreed to keep your DISH Network account active and you were told there would be no chargeYou disputed the balance due and the collection attempts
I attempted to reach you at (XXX) XXX-XXXX on July and 24, I left two voice messages
A review of your account reveals that you reported a house fire on July 9, On this date you agreed to place your account in a pause status and we offered to relocate your service to your new location at no costYour account remained on pause through January 26, (the date the pause term ended)On this date the regular programming was restoredI regret any confusion
You contacted DISH Network on February 11, 2015, and I reviewed the recorded callYou requested to cancel the service and our representative explained the DISH'n It Up (DIU) early termination fee and the equipment return processDuring the call the representative asked that you provide a copy of the fire report to waive the balance due and provided you with an email address so you could scan the documents for reviewOur representative also advised you that when the documents were received, the account would be disconnected and the balance would be waived
We have no record that the requested document was providedYour account was disconnected due to nonpayment on March 15, I made an exception and reversed the programming balance of $and the $early termination fee from your account
On April 22, 2015, you called DISH Network and reported that you are unable to provide a fire reportOur representative explained the DIU leased equipment return and recommended that you contact your homeowner's or renter's insurance company regarding the lost equipmentYou said you do not have insurance
We ask that the balance of $be paid for the unreturned leased equipment and taxWhen the balance is paid in full the negative mark will be removed from your credit reportI have enclosed a copy of your signed DIU agreement for your records
I have also requested that the collection agency cease contact with youWe regret any inconvenience you may have experienced
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/07/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dish should have told me they wanted their equipment back when I was living in the same state, not after conning me to keep my account open so I would not be able to return their equipment two years laterAlso I tried to get proof of the fire with no luckFire fighters do not sit aroung their phone waiting for some to call needing documentation for their fireThe fire happenedI have attached pictures
Final Consumer Response /* (4200, 11, 2015/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The fact remains that DISH did not imform me that they wanted their equipment returned until long after I moved to *** and they conned me to keep my account open all that time
I would be more than happy to return their equipment if it was still July and I still lived in Somerville, ALHowever, I live hundreds of miles away and have no access to that house where the equipment was left
Final Business Response /* (4000, 13, 2015/08/25) */
August 24,
Ms*** ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On August 24, 2015, we received your rebuttal, dated August 21, 2015, filed with the Revdex.com
You maintain that you were not aware of the equipment return requirement until after you movedYou said you do not have access to the home where the equipment was left
As previously explained, our records show that our representatives advised you of the equipment return requirement on several occasions
To resolve this matter, we will accept a copy of the fire reportAs of today, the requested document has not been provided
Because you said you are unable to locate the requested document, when the balance of $is paid in full, I will remove the information from your credit report
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Complaint:
I am rejecting this response because: the business is refusing to disclose a recorded phone conversation which Mr*** believes is inconsistent with what they are now saying.
Sincerely,*** ** *** *** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Initial Business Response /* (1000, 10, 2015/08/27) */
August 25,
Mrs*** ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mrs***:
On August 18, 2015, we received your complaint, dated August 17, 2015, filed with
the Revdex.com
My attempts to contact you by phone at (XXX) XXX-XXXX on August 19, and 21, 2015, were unsuccessful; however, I left three messages
You expressed concern with the following:
Technical issues
Monthly rate
Early termination fees
Equipment removal
Customer service
You maintain that you experienced unresolved technical issues with your internet and TV servicesYou also said that you were without internet service for six weeks prior to the disconnection of your serviceA review of your account shows that we were only contacted regarding issues with your internet serviceThe Fair Access Policy and Data Allowance Policy were designed to ensure that all internet customers have equal access to the networkThese policies limit the amount of data that a customer may send and receive using the service in a 30-day period before speeds are slowed
Please be advised that our records do not show that we received any reported issues before the disconnection of your serviceIn fact, the last technical issues reported were on November 26, To resolve the issues, a technician was sent to your home on November 29,
You indicated that your monthly rate was supposed to be $98.00, but it was increased after the first yearDISH Network does not guarantee prices because our prices are subject to changeYour promotion included a $monthly discount for the first months of serviceOn February 1, 2014, your programming package was increased by $Since you were still within the 12-month promotional period, a monthly $credit was applied to your account to offset the price increase for ten monthsThese credits ended on December 27, As a result, you began to be billed the regular monthly rate of $plus tax
You disputed the balance of $on your account and requested that it be waived because of the issues you experiencedYour internet and TV services were activated on December 27, 2013, with a 24-month commitment for each serviceYour services were disconnected on August 13, Since your term commitments were not fulfilled, early termination fees of $and $were applied to your account for the internet and TV services respectively
I made an exception and waived the internet early termination fee of $and the box return fee of $I also waived the unpaid service balance of $The early termination fee for your TV service is valid; therefore, your account will be left with a balance due of $
You would like for the satellite dishes to be removed from your propertyWhen you agreed to a free installation of the equipment, it did not include the removal of the equipment at the end of our business relationshipDISH Network only requires the return of the TV remotes, receivers and internet modem and we will provide UPS boxes for the returnWe do not require the return of the satellite dishesIf you choose to have the dishes removed, the starting cost for a deinstallation is $
You expressed dissatisfaction with our Customer Service Department while you were attempting to resolve your concernsWe appreciate that you brought this matter to our attention so that we may address it internally with the appropriate personnel
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 12, 2015/08/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This last time my internet went down for a total of weeks, I refuse to call them only to get the same responses as prior experienceAfter so many times of no service, the average person is now frustrated and really doesn't want to deal with the situation any longer therefore resulting in find a service that will better serve the consumerAt which point, my husband and I did just thatWe no longer want to deal with Dish and listen to same ole speech and unsatisfactory serviceAlso, when my husband did call Dish to advise them we want the service cancelled cause we went with someone else, they were rude and just telling him that the internet was in use cause the gbytes were used, just totally *** me offI'm tired of a company that treats consumers like *** and always looking to get $$$My bill was not what they said it was, my bill went to $after yr of service, which they took advantage ofThe fact that they never informed us there was a limit on internet usage just wasn't rightNow when I did call them cause I DO NOT want their dishes on my house, they say they can't remove themCome on, I refuse to have them on my houseEither they remove them or I will and I will destroy the equipmentI don't want anything of that company on my house and by rights they should come and remove them once a customer no longer receives their service
So, am I satisfied? Absolutely not! I am by far very disappointed with the Dish and anyone I know that talks about getting them, I will advise them to go else whereThe service truly does suck
Final Business Response /* (4000, 14, 2015/09/10) */
September 2,
Mrs*** ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mrs***:
On September 1, 2015, we received your complaint, dated August 31, 2015, filed with the Revdex.com
You expressed further concern with the following:
Technical issues
Monthly rate
Customer service
Equipment removal
Early termination fee
DISH Network is unaware of any technical issues that you may be experiencing unless we are notified; therefore, we are unable to confirm that your internet service was not working for six months prior to the disconnection of your serviceAs a courtesy, I waived the internet early termination fee of $and the service balance of $that was left on your account
As previously advised, you began to be billed the regular monthly rate of $plus tax December 27, 2014, because your 12-month promotional discount ended
Please be assured that your customer service concerns will be addressed internally with the appropriate personnel
We do not require the return of the satellite dishesIf you would like us to schedule a technician to remove the dishes, a fee of $will applyOtherwise, you may discard them
As indicated in my previous correspondence, your TV and internet term commitments were separateAs we have no reported issues with the TV service, the early termination fee of $remains valid
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Dear Mr***: On January 25, 2016, we received your complaint, dated January 21, 2016, filed with the Revdex.comI unsuccessfully attempted to contact you at ###-###-#### on January 25, and 28, 2016, and I left three messagesYou also left a message for meYou disputed the
balance on your DISH Network accountYou indicated that you disconnected your service because you were being deployed and that you sent your military orders in September You also maintain that you returned the equipmentA review of this account does not reveal that we received your military orders in However, we did receive them on September 24, The $early termination fee was removedAdditionally, I removed the $programming balance from your accountThe remaining balance of $is for unreturned equipment plus taxOnce the Hopper receiver is received, the unreturned equipment fee will be removedPlease provide me with the return tracking numbers to verify the returnIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-####
Initial Business Response /* (1000, 5, 2015/05/26) */
May 21,
MrChris Aahz
Pine St., #
Manchester, NH
Re: Revdex.com Complaint #
Dear MrAahz:
On May 21, 2015, we received your correspondence dated May 20, 2015, filed with the RevDex.com
You said that a credit inquiry was run on several occasions by DISH Network without your authorizationYou requested that the inquiries be removed from your credit report
I was unable to locate a DISH Network account or verify that your Social Security Number was used to establish service with the information you provided in your correspondence
When we spoke today, you advised me that you are working with a DISH Network representative to resolve this matterHowever, you were unable to provide the agent's informationSince there is no account to reference, I am also unable verify the agent's information
If this issue is not resolved to your satisfaction, you may contact me directly so that I may investigate this matter further
If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-
Sincerely,
Christina Atencio
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(720) 514-
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
David Laslo
Initial Consumer Rebuttal /* (2000, 7, 2015/06/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was dealing with David Rikkers of the Identity Theft Team
As of today (06/03/15) the inquiries have been removed from my credit reports
While I do consider this matter closed and am asking nothing more of DISH I certainly cannot say I was satisfied with the process
As I've mentioned before this was NOT a matter of Identity TheftRather, somebody AT DISH typo'd my SSN for someone else's back in and while reviewing the credit report did not notice that not only was the last name different, but so was the address, phone number and even STATE of residenceIn fact, nothing matched at all except for the (erroneously entered) SSN
I discovered this in when DISH sent that person's account to collections and it appeared on my credit reportIt was during the numerous calls to clear that up in that I learned that none of the info matched my report
MrRikker confirmed to me that these new inquiries were prompted by the very same person (still with no matching info to the credit report they used to approve the account)
Getting this mistake (made and easily avoidable by DISH) required more than a week to clear upDuring that time I spent over two hours on the phone with different phone calls, sent and received a half-dozen emails, was required to fill out a page FTC form, had to spend a half-hour at the police department filling out an Identity Theft Report (despite the absence of an attempt at identity theft - remember, it was a typo on DISH Network's part), and had to make a second minute trip to the police department to pick up the report
Additionally, my credit reports now carry a "fraud report" which means additional work when I actually apply for credit myself for the next six monthsThis is the EXACT thing I was trying to avoid by contacting DISH directly!
My suggestion for anyone reading this who has had the same problem with DISH (it happened to me twice so I'm sure it will happen to others) - don't waste your time with DISH - they'll merely waste your time and require numerous steps on your part to fix THEIR MISTAKE
Instead, just go directly to the Credit Reporting Agency (Experian, Equifax, TransUnion) and file a CFPB Complaint to have the inquiries removed as fraudulent on DISH Network's partYou're just as likely to get a Fraud Alert on your reports, but you won't have to jump through the hoops DISH requires and maybe if the Federal Government (through CFPB) receives enough complaints about DISH Network's lazy credit check procedures they'll fine DISH and make them finally pay attention to the data they are entering and (supposedly) reviewing