Dell Inc

Dear Revdex.com,Dell representative [redacted] followed up with the customer and offered a refurbished exchange which is following the terms of the warranty.  At this time the representative is waiting for the customer to confirm.   Please have the customer contact the representative by emailing at [redacted]@Dell.com with any additional questions or concerns.SincerelyAdvanced Resolution GroupIncident [redacted]Dell Inc.

Dear Revdex.com,  I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer.  Thank you for providing a copy of the customer’s submission.  A Dell representative, [redacted] has recently contacted the customer regarding their...

concerns.  We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback.  [redacted] agreed to exchange the customer’s tablet.  It has shipped and has now been received by the customer.  Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted]@Dell.com.  Dell now moves to close this matter regarding Incident ID: [redacted].   Sincerely,   Advanced Resolution GroupIncident ID# [redacted]Dell Inc.

Complaint: [redacted]
I am rejecting this response because: I am will let my family and friend know of this situation with Dell. I think there is no resolution from Dell so this matter is done.
Regards,
[redacted]

Dear Revdex.com,  I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer.  Thank you for providing a copy of the customer’s submission.  A Dell representative, [redacted] has recently contacted the customer regarding their...

concerns.  We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback.  The representative has agreed to accept a return of the customer’s computer and a refund is now in process.  Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted].  Dell now moves to close this matter regarding Incident ID: [redacted].   Sincerely,   Advanced Resolution GroupIncident ID# [redacted]Dell Inc.

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr. [redacted]. A Dell representative recently contacted Mr. [redacted] regarding his concerns. After further review, our representative issued an onsite service. Our records show that the onsite...

service was completed on January 29th, 2015. Our representative also followed up with Mr. [redacted] to confirm resolution. We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience. Our representative may be contacted directly by email at [redacted]@Dell.com, in case Mr. [redacted] has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc.

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr. [redacted]. A Dell representative contacted the customer regarding the issues described in his correspondence. Our representative dispatched a system exchange; however, the customer...

returned the replacement system. Our representative respectfully denied the customer’s request for another replacement system and offered depot service. The customer has not responded to subsequent contact attempts. Our representative remains available and may be contacted directly via email at [redacted]@Dell.com.  We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experience. Sincerely, Executive Support TeamIncident ID: [redacted]Dell Inc.

Today’s Date: 11/19/2014
Dear Revdex.com,
Thank you for providing a copy of the customer submission. Dell representative, [redacted], has been assigned to this case and has reached out to the customer, [redacted], to address the contents of their correspondence. Dell...

regrets any inconvenience caused and we thank the customer for their time and patience during this process. The customer may also contact the representative at [redacted] .
Sincerely,
Executive Support Team
Incident ID: [redacted]
Dell Inc

Revdex.com:
I have contacted the company for a day to come to my office to fix my laptop to replace the top and bottom (was returned with scratches) with the silver logo and to replace the keyboard pad as that was also returned to me in unsatisfactory shape. I have not had anyone respond back to me yet. 
Regards,
Sheela Choudhury

Thank you for providing a copy of the customer’s correspondence. A Dell representative is working with [redacted] to achieve a resolution for her concerns. Our representative may be contacted via e-mail at [redacted].

Dear Revdex.com, I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer.  Thank you for providing a copy of the submission.  We regret any dissatisfaction the customer may have experienced and appreciate the feedback...

provided regarding this experience.Dell representative [redacted] contacted the customer explained that Dell is not responsible for lost data. The representative respectfully denied the compensation request. Please understand that this is a situation that necessitates Adherence to Dell’s longstanding policies regarding lost data.  This is also covered in the customers hardware warranty which we have included a link for the customers convenience.  We remain available to assist and ask that the customer contact the representative [redacted]@Dell.com SincerelyExecutive Support TeamIncident[redacted]Dell Inc.

Dear Revdex.com, I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer.  Thank you for providing a copy of the submission.  We regret any dissatisfaction the customer may have experienced and appreciate the feedback...

provided regarding this experience.Dell representative [redacted] contacted the customer and did troubleshooting with the customer to determine what the issues maybe.  The customer had removed the battery and could not locate it so the resolver was unable to complete the updating the drivers.  Our records could not locate any software charge.  The customer has not returned any further follow up calls by the representative.   We remain available to assist and ask that the customer contact the representative [redacted]@Dell.com SincerelyAdvanced Resolution GroupIncident[redacted]Dell Inc.

Dell representative, [redacted] is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaint. Please have the customer contact the representative by email at [redacted]@Dell.com

Today’s Date: 04/15/2015Dear Revdex.com,Thank you for providing a copy of the customer submission. Dell representative, [redacted], has been assigned to this case and has reached out to the customer, [redacted], to address the contents of their correspondence. The customer states they...

would like to exchange the unit for a touch screen. At this time the agent offered the customer a refund in order to exchange the unit. The customer has informed the agent they have decided to keep the current one. Dell regrets any inconvenience caused and we thank the customer for their time and patience during this process. The customer may also contact the representative at [redacted]@Dell.com with any other questions or concerns.Sincerely,Executive Support TeamIncident ID: [redacted]Dell Inc

Thank you for providing a copy of the customer’s correspondence. A Dell representative is working with Ms. [redacted] to achieve a resolution for her concerns. Our representative may be contacted via e-mail at [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and after three months, two onsite visits to my home for service and one return of the unit to Dell for repair the unit is functioning properly. Thank you to the Revdex.com for taking action and please understand that by no means am I satified with the Dell Corporation and their inefficient and incompetent customer service practices.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
However, I do feel the only reason this mater was resolved is do to the Revdex.com's involvement. 
Regards,
[redacted]

Dear Revdex.com,As Dell’s stance in this matter remains unchanged, no further attempt has been made to contact the customer.   What the customer describes in his rebuttal does not reflect accurate in our records.The representative can be reached directly by email at [redacted]@Dell.com.SincerelyExecutive Support TeamIncident[redacted]Dell Inc.

Complaint: [redacted]
I am rejecting this response because: The offer to repair the tablet was more than the price paid for the tablet or the cost of a new one. A new identical tablet costs $99 on Dell.com. The original tablet cost $129 with case. The repaid offered originally was $269, then discounted to $159. If they are willing to give a $110 discount on service, why not just provide a new tablet at less cost? This does not make sense. Also, the alleged accident with the tablet was due to faulty manufacturing of the product, so why should accidental insurance be required to cover this instead of a manufacturers warranty, which the tablet has already?
Regards,
[redacted]

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr. [redacted]. Per the terms and conditions of the sale, our representative respectfully denied the customer’s request for compensation. We regret the dissatisfaction the customer may have...

experienced and appreciate the feedback provided regarding his Dell experience. Our representative may be contacted directly via email at [redacted]@Dell.com.Sincerely, Advanced Resolution GroupIncident ID: [redacted]Dell Inc.

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr. [redacted]. A Dell representative recently contacted Mr. [redacted] regarding his concerns. After further review, our representative issued an onsite service for hard drive replacement. Our records...

show that the onsite service was completed on April 17th, 2015. Our representative also followed-up with Mr. [redacted] to confirm resolution. We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience. We remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policies. Our representative may be contacted directly by email at [redacted]@Dell.com, in case Mr. [redacted] has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc.