Dell Inc

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by [redacted]. A Dell representative recently contacted [redacted] regarding his concerns. Our representative informed him that his Dell order for the Nikon camera was canceled due to product availability issues. However, the order for PS3 Game has been processed. Our representative offered to place an order for a different model camera; however, [redacted] elected not to accept out offer of assistance. We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience. Our representative may be contacted directly by e-mail at [redacted], in case [redacted] has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: [redacted]Dell Inc.

Dear Revdex.com,   This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolution. The representative explained to the customer she opted only to purchase a one year warranty which expired on 11/29/2014.  At this time Dell considers this issue closed. Sincerely,  Advanced Resolution GroupIncident ID#[redacted]Dell Inc.

Today’s Date: 02/25/2015Dear Revdex.com,Thank you for providing a copy of the customer submission. Dell representative, [redacted], has been assigned to this case and has reached out to the customer, [redacted], to address the contents of their correspondence. The customer states...

technical concerns with a Dell unit purchased through Costco. The customer is requesting a refund. At this time the agent has advised the customer because the unit was purchased through a retailer, the retailer is the business entity responsible for a refund. However, the agent offered to troubleshoot the unit in order to resolve the matter. The customer declined to troubleshoot. Dell regrets any inconvenience caused and we thank the customer for their time and patience during this process. The customer may also contact the representative at [redacted]@Dell.com should the customer reconsider working with the agent to resolve the technical matter.Sincerely,Executive Support TeamIncident ID: [redacted]Dell Inc

A Dell representative remains engaged and has been in contact with the customer to address these issues however a final resolution has yet to be reached. We ask that the customer contact the representative at [redacted]@DELL.com for any further assistance they may need regarding this matter.

Complaint: [redacted]
I am rejecting this response because:Dell offered and sold me another computer. Not the one I wanted with the operating system I wanted. I purchased two in fact.They told me they were doing me a special favor and were giving me free shipping and expected me to place positive responses on social media.However, the free shipping it turns out was already and advertised part of the offer on their own website. So they were not being honest with me.Bottom line...I got NOTHING from Dell.At least I should get an extension of the warranties or something. First false advertising then pretending to give the customer something that was already part of the deal. This is terrible.
Regards,
[redacted]

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr. [redacted]. A Dell representative contacted the customer regarding the issues described in his correspondence; however, the customer has not responded with the information requested. Our...

representative remains available and may be contacted directly via email at [redacted]@Dell.com. We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experience.  Sincerely, Executive Support TeamIncident ID: [redacted]Dell Inc.

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr. [redacted]. A Dell representative recently contacted Mr. [redacted] regarding his concerns. Our representative informed him that his Dell system limited hardware warranty expired on...

September 30th, 2009. Our representative offered fee based out of warranty service; however, Mr. [redacted] elected not to accept our offer of assistance. His request for a free repair was respectfully denied. We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience. Our representative may be contacted directly via e-mail at [redacted]@Dell.com, in case Mr. [redacted] has any further concerns regarding this case.   Sincerely,Executive Support TeamIncident ID: [redacted]Dell Inc.

Today’s Date: 10/29/2014
Dear Revdex.com,
Thank you for providing a copy of the customer submission. Dell representative, [redacted], has been assigned to this case and has reached out to the customer, [redacted], to address the contents of their correspondence. At this time the customer has not responded to the agent attempts at contact. Dell regrets any inconvenience caused and we ask the customer to contact the representative at [redacted] should they still require assistance.
Sincerely,
Executive Support Team
Incident ID: [redacted]
Dell Inc

Dear Revdex.com,  I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer.  Thank you for providing a copy of the customer’s submission.  A Dell representative, [redacted] has recently contacted the customer regarding their...

concerns.  We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback.  [redacted] has processed a credit to the customer’s account for his order discrepancy.  Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted]@Dell.com.  Dell now moves to close this matter regarding Incident ID: [redacted].   Sincerely,   Advanced Resolution GroupIncident ID# [redacted]Dell Inc.

Complaint: [redacted]
I am rejecting this response because:
In all honesty, and as I keep repeating, the accidental coverage is not a late request.  It's something I requested and expected with the agent who helped me with my purchase, that agent did not add the coverage as intended. Dell please re-read my initial complaint. Secondly, I'm still unaware of this partial refund that has been credited, thanks but I want what I expected with my purchase. 
Regards,
[redacted]

Dear Revdex.com,I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer.  We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience.Dell representative [redacted]...

contacted the customer about his concerns and advised him the system is currently being repaired. The customer is demanding a new upgraded system at no cost or an unreasonable amount of cash compensation due to his experience.  The representative respectfully denied both request With regard to the request for monetary compensation; Dell’s written policies, including as part of the Limited Hardware Warranty, dictate that Dell is not responsible for such compensation.   The representative will update the customer once the system has been repaired and shipped back.  We ask that the contact the representative at [redacted]@Dell.com for any further assistance she may need regarding this matter.SincerelyAdvanced Resolution GroupIncident[redacted]

Dear Revdex.com,  I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer.  Thank you for providing a copy of the customer’s submission.  A Dell representative, [redacted] has recently contacted the customer regarding their...

concerns.  We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback.  [redacted] has resolved the customer’s issue.  Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted]@Dell.com.  Dell now moves to close this matter regarding Incident ID: [redacted].   Sincerely,   Advanced Resolution GroupIncident ID# [redacted]Dell Inc.

Complaint: [redacted]
I am rejecting this response because: I have tried contacting this man without any luck for weeks!!!!!!!!!!!! HE WILL NOT RETURN MY PHONE CALLS AS I AM STILL WAITING FOR HIM TO CALL ME!!!! He did not follow the agreement AS I HAD TO REQUEST THAT HE SEND AN EXTERNAL DISK DRIVE SINCE THE COMPUTER HE SENT DID NOT HAVE ONE! I NEED THE RECOVERY DISK THE BELONGS TO THIS COMPUTER! I RECIEVED ONE WITH EVERY OTHER COMPUTER I HAVE PURCHASED AND HAVE CONFIRMED WITH OTHER COMPUTER COMPANIES THAT IT SHOULD BE DELIVERED WITH THE COMPUTER!!!!!!  I am still waiting for the recovery disk for my operating system! The whole reason I am contacting the Revdex.com is because [redacted] refuses to return my phone calls and his employees are treating me with the utmost disrespect by transferring me to everyone but a supervisor!! Sam did not send the recovery disk the belongs with my computer! This is not acceptable! I AM ASKING FOR THE RECOVERY DISK THE BELONGS WITH THIS COMPUTER FOR MY OPERATING SYSTEM!
Regards,
[redacted]

Dear B[redacted] Business Bureau,  I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer.  Thank you for providing a copy of the customer’s submission.  A Dell representative, [redacted] has recently attempted to contact the customer regarding...

their concerns.  We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback.  [redacted] explained to the customer the post office could not deliver their order and returned it to Dell, so the order was refunded.  Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at:  [redacted]@Dell.com.  Dell now moves to close this matter regarding Incident ID: [redacted].   Sincerely,   Advanced Resolution GroupIncident ID# [redacted]Dell Inc.

Today’s Date: 10/17/2014
Dear Revdex.com,
Thank you for providing a copy of the customer submission. Dell representative, [redacted], has been assigned to this case and has reached out to the customer, [redacted], to address the contents of their correspondence. Dell regrets...

any inconvenience caused and we thank the customer for their time and patience during this process. The customer may also contact the representative at [redacted] .
Sincerely,
Executive Support Team
Incident ID: [redacted]
Dell Inc

Complaint: [redacted]
I am rejecting this response because:  I have no proof to show that I contacted Dell in and during the March time frame when I first started having the difficulties with the tablet as I have written in my complaint.  Dell has those notifications of every thime that I called for their assistance due to the difficulties with the table.  They can not state as truth that the first time I contacted them was October of 2014.  That is complete lie.  Dell states that when a customer speaks with Dell on the phone, that the information and conversations are recorded for training purposes.  They have records sho[redacted] the times I notified them because I have had many of the representative; to whom I have spoken, state that they are sorry that the problem has been going on so long.  You the Better Business Breau can call them inconspictiously and check and verify what I am stating here, is the truth.  I also have the case numbers Dell issued for the problems I have had which showes the dates that I called which indicate by Dells records that I have been calling them regarding the problem for a period of 11 months no less that than 10 months to fix the problem. Dell is lying about the initial contact that I had with them regarding the issue.  I know they have records indicating my initial contact.  Dell is responsible for selling the consumer a product to operate as described by the manufacturer that meet the needs of the consumer.  I am not going to play a game on words between Dell and I.  They sold me a faulty product and I persued resolution to the problem seeking the manufacturers guidance. The product was never fixed and the consumer lost time during the process to fix a product that shouldn't need to take several months to fix.  An automobile doesn't take that long to replace or pepair.  I am asking Dell a simple thing is to honor their own product warrantee.  If they can not fullfill or agree to a resolution then I will seek further legal assistance to this matter. Thanks You,
[redacted]

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted]. A Dell representative contacted the customer regarding the issues described in their correspondence. Our representative informed the customer the return has been received and our...

records indicate the credit has been applied to the original form of payment. We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding their Dell experience. Our representative remains available and may be contacted directly via email at [redacted]@Dell.com. Sincerely, Advanced Resolution GroupIncident ID:  [redacted]Dell Inc.

Today’s Date: 12/16/2014Dear Revdex.com,Thank you for providing a copy of the customer submission. Dell representative, [redacted], has been assigned to this case and has reached out to the customer, [redacted], to address the contents of their correspondence. The customer states...

damage to the system monitor. States it is not accidental damage. Agent advised customer that a repair can be issued but tech records accidental damage there will be a charge. Customer requested refund of the remaining period which has been processed. Dell regrets any inconvenience caused and we thank the customer for their time and patience during this process. The customer may also contact the representative at [redacted]@Dell.com with any other questions or concerns.Sincerely,Executive Support TeamIncident ID: [redacted]Dell Inc

Dear Revdex.com,
 
Thank you for the opportunity to address the correspondence submitted by Mr. [redacted]. A Dell representative contacted the customer regarding the issues described in his correspondence. Our representative, per the terms and conditions of the sale,...

respectfully denied the customer’s request for the pricing error to be honored. Our representative, as a onetime goodwill gesture, offered the customer a credit against if a new order is placed with Dell; however, the customer declined. We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experience. Our representative may be contacted directly via email at [redacted]@Dell.com.
[redacted]
 
Sincerely,
 
Executive Support Team
Incident ID:[redacted]
Dell Inc.

Dear Revdex.com, I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer.  Thank you for providing a copy of the submission.  We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience.Dell representative [redacted] contacted the customer and explained that warranty has been updated.  The customer confirmed that the warranty issue has been resolved.  We remain available to assist and ask that the customer contact the representative [redacted]SincerelyAdvanced Resolution GroupIncident[redacted]Dell Inc.