Dell Inc

Complaint: [redacted]
I am rejecting this response because: I still feel Dell sold both the XPS 10 tablet and the 40 pin HDMI USB Charger dongle under false advertisement. You cannot tell me a company as big as Dell changes products in just a few months without months of planning. I bought the tablet in fall of 2013 with Windows RT 8.0 installed on it. In 2014 they went from Windows RT to regular Windows 8.1 on their tablets. Nothing was said about the tablet being discontinued or Dell going away from Windows RT. The dongle is advertised to work with XPS 10 tablet specifically. Dell did have me try a couple of different 3rd party items but none worked. Dell would not research as to why the dongle would not work with Windows RT 8.1. Within a certain amount of time (at least a couple of years) Dell should support the products they sell even if the product is discontinued. I am not trying to get a new tablet, I like the tablet. I just want the tablet I bought to do what it was advertised to do, projecting to an external source.
Regards,
[redacted]

Dear Revdex.com,
 
Thank you for the opportunity to address the correspondence submitted by Ms. [redacted]. A Dell representative recently contacted Ms. [redacted] regarding her concerns. Our representative informed her that her Dell system limited hardware warranty...

expired on August 15th, 2013. Our representative also explained the terms and conditions of the limited hardware warranty.
[redacted]
Her request for a free repair or replacement was respectfully denied. We regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell Experience. Our representative may be contacted directly via e-mail at [redacted]@Dell.com, in case Ms. [redacted] has any further concerns regarding this case.  
 
Sincerely,
 
Executive Support Team
Incident ID: [redacted]
Dell Inc.

Dear Revdex.com,
 
Thank you for the opportunity to address the correspondence submitted by Ms. [redacted]. Please note that her Dell order was delayed due to product availability issues. Our records show that her Dell order was delivered on October 23rd, 2014. Our...

representative followed-up with Ms. [redacted] to confirm resolution. We regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell Experience. Our representative may be contacted directly via e-mail at [redacted]@Dell.com, in case Ms. [redacted] has any further concerns regarding this case.   
 
Sincerely,
Executive Support Team
Incident ID: [redacted]
Dell Inc.

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms. [redacted]. A Dell representative contacted the customer regarding the issues described in her correspondence. Our representative dispatched the driver CD’s and provided a .pdf copy of...

the owner’s manual; however, the customer has not responded to subsequent contact attempts. Our representative remains available and may be contacted directly via email at [redacted]@Dell.com.  We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experience. Sincerely, Executive Support TeamIncident ID: [redacted]Dell Inc.

Today’s Date: 12/17/2014Dear Revdex.com,Thank you for providing a copy of the customer submission. Dell representative, [redacted], has been assigned to this case and has reached out to the customer, [redacted], to address the contents of their correspondence. The customer...

states technical concerns with the unit and has requested a refund. At this time the customer has informed the agent they are unable to return the unit at this time. The agent has asked the customer to contact Dell once they are able to work on the matter. Dell regrets any inconvenience caused and we thank the customer for their time and patience during this process. The customer may also contact the representative at [redacted]@Dell.com once they are available to resolve the matter.Sincerely,Executive Support TeamIncident ID: [redacted]Dell Inc

Dear Revdex.com,Thank you for providing a copy of the customer’s follow-up submission.  Customer expressed dissatisfaction with Dell service and support and wants her computer repaired or replaced.  We regret any dissatisfaction she may have experienced and appreciate the feedback provided.  A Dell representative has been in contact with the customer to address these issues however a final resolution has yet to be reached.  The representative is attempting to reach the customer by phone and email however, to date, there has been no response from the customer to our representative’s follow up contact attempts.  We remain available to assist and ask that the customer contact our representative at [redacted]@Dell.com for any further assistance she may need in this matter.Sincerely,Executive Support TeamIncident ID: [redacted]Dell Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. While they did not give the $50 extra I was lead to believe on my first call, their technical support was very helpful.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: they offered me the same thing they offered each of the 4 times I called them requesting they send me the tablet they omitted from my original order.  They did not attempt in good faith to resolve this issue in any way.  In my mind, Dell engaged in deceptive practices.  They advertised a free tablet if I purchased a laptop of a certain value on a certain day.  I purchased the certain valued laptop on that day, and was entitled to receive a free tablet.  I am offended that Dell would tell me the only other thing they could do now, as a settlement, would be to give me a refund if I returned the laptop.  That is not an acceptable business practice, and Dell did not act in good faith to resolve this issue with me.
Regards,
[redacted]

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr. [redacted]. A Dell representative contacted the customer regarding the issues described in his correspondence. Our representative explained the Dell rewards program and verified the...

customer has received the order. We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experience. Our representative remains available and may be contacted directly via email at [redacted]@Dell.com.Sincerely, Executive Support TeamIncident ID: [redacted]Dell Inc.

Today’s Date: 11/25/2014Dear Revdex.com,Thank you for providing a copy of the customer submission. Dell representative, [redacted], has been assigned to this case and has reached out to the customer, [redacted], to address the contents of their correspondence. Dell regrets any inconvenience...

caused and we thank the customer for their time and patience during this process. The customer may also contact the representative at [redacted] .Sincerely,Executive Support TeamIncident ID: [redacted]Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr. [redacted]. A Dell representative recently contacted Mr. [redacted] regarding his concerns. Our records show that the order# [redacted] was delivered on February 20th, 2015. As a gesture of...

goodwill and in the interest of customer satisfaction, our representative processed a partial credit. Our representative also verified that the partial credit has been posted to the original form of payment and followed-up with Mr. [redacted] to confirm resolution. We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience. Our representative may be contacted directly via e-mail at [redacted]@Dell.com, in case Mr. [redacted] has any further concerns regarding this case.   Sincerely,Executive Support TeamIncident ID: [redacted]Dell Inc.

Today’s Date: 01/20/2015Dear Revdex.com,Thank you for providing a copy of the customer submission. Dell representative, [redacted], has been assigned to this case and has reached out to the customer, [redacted], to address the contents of their correspondence. Dell regrets any...

inconvenience caused and we thank the customer for their time and patience during this process. The customer may also contact the representative at [redacted] .Sincerely,Executive Support TeamIncident ID: [redacted]Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted]. A Dell representative contacted the customer regarding the issues described in his correspondence.  Service was provided to the system and the customer reports the issue has been resolved. We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experience. Our representative may be contacted directly via email at [redacted].Sincerely, Executive Support TeamIncident ID: [redacted]Dell Inc.

Today’s Date: 02/18/2015Dear Revdex.com,Thank you for providing a copy of the customer submission. Dell representative, [redacted], has been assigned to this case and has reached out to the customer, [redacted], to address the contents of their correspondence. The customer states continued...

technical concerns. At this time the agent has confirmed with the customer the system exchange has resolved the matter. Dell regrets any inconvenience caused and we thank the customer for their time and patience during this process. The customer may also contact the representative at [redacted]@Dell.com with any additional questions or concerns.Sincerely,Executive Support TeamIncident ID: [redacted]Dell Inc

Todays Date 01/06/2014Dear Revdex.com,Thank you for providing a copy of the customer submission. Dell representative, R[redacted], has been assigned to this case and has reached out to the customer, [redacted], to address the contents of their correspondence. Dell regrets any...

inconvenience caused and we thank the customer for their time and patience during this process. The customer may also contact the representative at R[redacted] .Sincerely,Executive Support TeamIncident ID: [redacted]Dell Inc

Dear Revdex.com,
 
I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer.  Thank you for providing a copy of the customer’s submission.
 
A Dell representative, [redacted] has recently contacted the customer...

regarding their concerns.  We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback.  [redacted] attempted to contact the customer on three (3) separate occasions. However, they were unable to speak with the customer but they were able to leave a voice mail or message each time stating the purpose of the call and providing their direct contact information. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted]@Dell.com.  Dell now moves to close this matter regarding Incident ID: [redacted]. 
 
Sincerely,  
 
Advanced Resolution Group
Incident ID# [redacted]
Dell Inc.

Complaint: [redacted]
I am rejecting this response because:  The issue with the computer is not resolved, nor has it been fixed.  Although Dell offered to have a someone contact me about troubleshooting the problem on January 27, 2015, I have yet to be contacted by anyone from Dell regarding the continuing random issues with the Dell system.  The system that Dell offered to exchange was an different model system than the Dell system I currently have.  The Dell repair Depot returned by original system on the same date that the exchange system also arrived.  Rather than incur the time in loading my programs and data onto the exchanged system, I used my original system to avoid several lost hours in transferring programs and data.The issues with the product have not been resolved and I am requesting that the complaint remain open and active until the issues are completely resolved.  I strongly believe that this particular Dell system may be a lemon.
Regards,
[redacted]

Dear Revdex.com, I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer.  Thank you for providing a copy of the submission.  We regret any dissatisfaction the customer may have experienced and appreciate the feedback...

provided regarding this experience.Dell representative [redacted] contacted the customer and offered either a new system exchange or a return for full credit.  The customer opted for a return but needed time to purchase another system and transfer the data which the representative advised a return will be honored until March 6th.  We remain available to assist and ask that the customer contact the representative [redacted]@Dell.com SincerelyAdvanced Resolution GroupIncident[redacted]Dell Inc.

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by [redacted]. A Dell representative recently contacted [redacted] regarding her concerns. Please note that her Dell system warranty and support related issues have been addressed. We regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell Experience. Our representative may be contacted directly via e-mail at [redacted], in case [redacted] has any further concerns regarding this case.  Sincerely, Executive Support TeamIncident ID: [redacted]Dell Inc.

Dear Revdex.com, Thank you for the...

opportunity to address the correspondence submitted by [redacted]. A Dell representative has made multiple attempts to contact the customer regarding the issues described in his correspondence; however, the customer has not responded. Our records indicate the order has been cancelled. We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experience. Our representative may be contacted directly via email at [redacted].Sincerely, Executive Support TeamIncident ID: [redacted]Dell Inc.