DEFENDERS d/b/a Protect Your Home

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]We did play phone tag with the company for several days, but finally made contact. Their agent who installed our system lied to us and the company refused to take responsibility for his actions. Instead, they reduced our protection, but at least the price is now right. Will cancel this service at the end of contract.
Regards,
[redacted]

May 8, 2017
Revdex.com of Central Indiana
151 N. Delaware St. #2020
Indianapolis, IN 46204-2599
 
Defenders Inc. DBA Protect Your Home
DBA Protect Your Home
3750 Priority Way South Drive
Indianapolis, IN 46240
 
Re: [redacted]
Complaint No....

[redacted]
Acct. No. [redacted]
                 
Dear Ms. [redacted],
This letter is in response to the complaint # [redacted] by [redacted]. By way of background, Defenders,
Inc.  DBA Protect Your Home is an Indiana
corporation that specializes in selling residential alarm systems. We have been
an ADT authorized dealer since 1998 that sells and installs ADT monitored
security systems. Once the security system is installed, the contract is then
purchased, billed, serviced and maintained by ADT.
 
In summary, Mr. [redacted] is concerned that Protect Your
Home will not return his emails in regards to a promotional flyer he received promoting
a monitoring rate of $27.99. He is a lasting customer and would like someone to
respond.
 
Although Protect Your Home installed Mr. [redacted]’s
alarm system, we are not handling the billing or serving of the alarm system.
ADT has purchased the contract and currently handles all aspects of the
monitoring and service agreement. He would need to contact ADT Loyalty at
1-800-730-0081 in order to discuss these concerns. Our records indicate he may
already be in communication with that team who offered to lower the monthly
monitoring bill. I apologize that I am not able to be of assistance.
 
 
Sincerely,
 
 
Crystal F[redacted]
Customer Loyalty Representative
Protect Your Home
ADT Authorized Premier Provider
E: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Hello I dont under why I do not qualify for the release of contract?  Please explain why?  [redacted] has been having trouble getting the police report from the police department but he is still working on that, thats why the paper work was not recieved. 
 
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

September 20, 2016 Revdex.com of Central Indiana 151 N. Delaware St. #2020 Indianapolis, IN 46204-2599   Defenders Inc. DBA Protect Your Home DBA Protect Your Home 3750 Priority Way South Drive Indianapolis, IN 46240   Re: [redacted]...

                    Dear Ms. Richardson, This letter is in response to the complaint # [redacted] by [redacted]. By way of background, Defenders, Inc.  DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systems. We have been an ADT authorized dealer since 1998 that sells and installs ADT monitored security systems. Once the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT.   In summary, [redacted] is stating that they are still being billed at their previous location and would like the account cancelled immediately and refunded. Also, they would like the Visa gift card immediately fulfilled versus following to redemption process including paying the shipping and handling.   I would like to suggest that his complaint be redirected to Blue Light Security. Blue Light is the company responsible for the address in question at [redacted]. Protect Your Home is only responsible for the new account located on [redacted].   In regards to the Visa gift card, it is disclosed on the advertisement that there are shipping and handling fees that apply when getting the Visa. It also stated that we use a third party company Known as MPELL for Visa redemption. As a courtesy, Protect You Home is going to immediately fulfill the Visa. [redacted] will receive the Visa in the mail within two weeks. I appreciate the opportunity to address these concerns and help come to a resolution.   Sincerely,     Crystal [redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected] Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 They have not called me back nor have they tried to resolve this issue whatsoever! I have requested to have the accounts canceled repeatedly and at this point they can feel free to cancel the new and terminate the old for the fee of $1250 and I will let this go before a judge! I am also going to contact ADT and try and get the amounts they've currently been charging, placed back in my account, as I have fully communicated that I am canceling all services with them! I will also continue to spread awareness about this company and their unwillingness to provide customer service and also that that they falsify dates on contracts and lie repeatedly, in hopes of saving others this kind of hassle! Thank you!
Regards,
[redacted]

Revdex.com:
I just have a few comments: they stated that we were passed due in February 2015, I am questioning why we received a check for an overpayment on our account dated 02/20/2015 if we were passed due.  We never received anything saying that they were transferring our account to another provider in 2015.  Our payments were due on the 21st of the month.  Why did they begin calling before the payments (1/18, 1/19, 1/20, 1/22,1/25) were due and a few days after the payment was due?  In some instances we hadn't even received the bill and they were calling us.  We do not want this reported on our credit report as we have documentation that we received our bills past the due date.  If you don't receive a bill how do you know you have a  payment due.  We will be sending the balance of 109.38 on 09/29 to the collection agency as stated on this complaint.   I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me if they agree not to report it to the credit bureaus. 
Regards,
[redacted]

March 24, 2016 Revdex.com of Central Indiana 151 N. Delaware St. #2020 Indianapolis, IN 46204-2599   Defenders INC. DBA Protect Your Home DBA Protect Your Home 3750 Priority Way South Drive Indianapolis, IN 46240   Re: [redacted] Complaint # [redacted] Account # [redacted]   Dear [redacted]...

[redacted]   This letter is in response to the Complaint #[redacted] By way of background, Defenders INC.  DBA Protect Your Home is an Indiana Corporation that specializes in selling residential alarm systems. We have been an ADT authorized dealer since 1998 that sells and installs ADT monitored security systems. Once the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT.   Summation of Complaint: Owner of complaint requests account cancellation. Acknowledgement of Resolution: In regards to Complaint #[redacted], we have carefully reviewed the matter and bring forth the following recommendations. Our office finds that client has spoken with 1 of our 4 day reps (Chase) in which they were informed that they were past their 3 day ROR. According to the terms of the contract, referencing Article 27, client would have to allow 3 “same service” attempts to trouble shoot the issue. A service manager must attend the 3rd “same service” appointment and deem the system “inoperable.” This process has not been exhausted, as our notes reflect multiple appointment reschedules on the part of the client. We would also like to bring forth that the client has acknowledged the terms and conditions of the contract via E-signature (electronic signature). We ask that the client contact our Customer Care/4 Day Department and schedule a service appointment. They can be reached @ [redacted] We apologize for any inconvenience this matter has caused.   Regards, Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider         Tell us why here...

April 5, 2017 Revdex.com of Central Indiana 151 N. Delaware St. #2020 Indianapolis, IN 46204-2599   Defenders Inc. DBA Protect Your Home DBA Protect Your Home 3750 Priority Way South Drive Indianapolis, IN 46240   Re: [redacted] Complaint No. [redacted] Acct. No. [redacted]                   Dear Ms. [redacted], This letter is in response to the complaint # [redacted] submitted by [redacted]. By way of background, Defenders, Inc.  DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systems. We have been an ADT authorized dealer since 1998 that sells and installs ADT monitored security systems. Once the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT.   In summary, Ms. [redacted] would like in writing what would be refunded back to her before she signs a new contract. She also relayed the time line of events on her account.   Although this is Ms. [redacted]’s rebuttal, the conversation about her account is still active. Ms. [redacted] decided to keep the service should we provide her a camera at no cost through ADT. I approved this request and a service has been schedule to add the security to her alarm system. Currently there is a scheduled conference call with her, me, and ADT tomorrow to discuss the details. It was recommended by ADT to cancel her through us and allow ADT to fully set her up from scratch. I advised this to Ms. [redacted], so we are going to get more details tomorrow on the conference call. I hope to get this issue resolved soon.   Sincerely,     Crystal F[redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

February 13, 2018 Revdex.com of Central Indiana 151 N. Delaware St. #2020 Indianapolis, IN 46204-2599   Defenders Inc. DBA Protect Your Home DBA Protect Your Home 3750 Priority Way South Drive Indianapolis, IN 46240   RE: [redacted] Complaint No. [redacted] Acct. No. [redacted]...

                  This letter is in response to the complaint # [redacted] submitted by [redacted]. By way of background, Defenders, Inc.  DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systems. We have been an ADT authorized dealer since 1998 that sells and installs ADT monitored security systems. Once the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT.   In summary, the consumer would like the phone calls to collect the balance owed to stop and documentation that this payment needs to be made.   If there is a past due balance on the account, I cannot make the phone calls stop. Once the balance is paid, all calls will cease. I have attached the credit card authorization form the consumer signed authorizing the second payment of $522.31 on October 28, 2017.   If the consumer would like to further discuss this, I can be reached directly at [redacted]. I apologize for the inconvenience but appreciate the chance to address the concerns.   Sincerely,   Emily B[redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider

This letter is in response to the complaint #[redacted] filed by [redacted]. By way of background, DEFENDERS DBA Protect Your Home is an Indiana corporation. We have been an ADT authorized dealer since 1998 that sells and installs ADT monitored security systems. Once the securityAfter reviewing the rebuttal, we show the Revdex.com had closed our complaint advising The company responded to the complaint but the complaint remains unresolved." We show the customer refund had been paid out on September 28 in form of check in the amount of $337.50. We apologize for any inconvenience or frustration that the customer may have experienced and we appreciate the opportunity to address her concerns.Sincerely,Cierra C[redacted]Customer Loyalty RepresentativeProtect Your HomeADT Authorized Premier ProviderE: Cierra.c[redacted]@protectyourhome.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory to me.   I am still waiting for one more additional payment to be put back into my account.  They had no problem taking the money out initially but they are taking there sweet time replacing it.  I have people coming to my house this week for the estimate and have made a customer service representative aware of this. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

December 29, 2014 Revdex.com of Central Indiana 151 N. Delaware St. #2020Indianapolis, IN 46204-2599 Defender Security Company DBA Protect Your Home 3750 Priority Way South Drive,Ste 200 Indianapolis, IN 46240  Re:                  [redacted] Complaint No. [redacted]Acct. No.         [redacted] Dear Ms. [redacted],  Thisletter is in response to the complaint #[redacted] filed by [redacted]. By way of background, Defender Security Company DBA Protect YourHome is an Indiana corporation that specializes in selling residential alarmsystems. We have been an ADT authorized dealer since 1998 that sells andinstalls ADT monitored security systems. Once the security system is installed,the contract is then purchased, billed, serviced and maintained by ADT. Wehave received Ms. [redacted]’s concern regarding the equipment offers she received.  I will be reaching out to Ms.[redacted] todiscuss these concerns further or she may contact me at the information listedbelow. We apologize for any inconvenience he has experienced. Please let usknow if you have any additional questions or concerns. Sincerely,   [redacted]Customer Loyalty Representative[redacted]@defenderdirect.com

April 22, 2016 Revdex.com of Central Indiana 151 N. Delaware St. #2020 Indianapolis, IN 46204-2599 Defenders INC. DBA Protect Your Home DBA Protect Your Home 3750 Priority Way South Drive Indianapolis, IN 46240 Re: [redacted] Complaint # [redacted] Account # [redacted] Dear Ms. [redacted] This letter is in response to the Complaint #[redacted]. By way of background, Defenders INC.  DBA Protect Your Home is an Indiana Corporation that specializes in selling residential alarm systems. We have been an ADT authorized dealer since 1998 that sells and installs ADT monitored security systems. Once the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT. Summation of Complaint: Owner of complaint requests refund in re of collection matter. Acknowledgement of Resolution: In regards to Complaint #[redacted], we have carefully reviewed the matter and bring forth the following recommendations. This is a matter that requires speaking directly with our billing/collections department. There is no record of client contacting our billing/collections department. In order to receive clarity on the matters of billing, client would need to speak directly with our billing/collections department. No further resolution will be considered until client speaks with this department. They may be contacted at 800 381 1156. Please contact them at your earliest convenience. We apologize for any inconvenience this matter has caused. Regards, Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  An alarm/security system was not properly installed.  Security cameras remained un-operational.  Business continue to bill and technicians have been scheduled x2 and they never show to fix the problem.Fix the system and have cameras working properly.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 I was not physically here for that 3 day cancellation period. Which that 3 day cancellation paperwork is not given until after installation. So I am a bit confused as to how these people think they are right, They are wrong and this will be escalated to the news and other places so people are aware that Defenders/ADT is nothing but scam artist and to steer clear of them. There are plenty of reports on Revdex.com website about them as well, this isn't like it was a one time thing. Its on going and I WILL BE SURE TO PUT AN END TO IT.
Regards,
[redacted]

April 18, 2017Revdex.com of Central Indiana 151 N. Delaware St. #2020Indianapolis, IN 46204-2599 Defenders Inc. DBA Protect Your HomeDBA Protect Your Home3750 Priority Way South DriveIndianapolis, IN 46240 Re:  [redacted]Complaint No. [redacted]Acct. No. [redacted] Dear Ms....

[redacted],This letter is in response to the complaint #[redacted] by [redacted]. By way of background, Defenders, Inc.  DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systems. We have been an ADT authorized dealer since 1998 that sells and installs ADT monitored security systems. Once the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT. Ms. [redacted] filed a complaint in regards to cancelling her contract with ADT. Since she signed a contract for three years with Defenders, she is responsible for 75% of the balance of the contract. ADT Corporate cancelled her account. Per Ms. [redacted], ADT did not explain to her that she would be in chargeback to pay the balance of the contract to Defenders due to early cancellation. Our Collections Team reached out to the customer several times and left messages.  The customer never called the Collections Team back to discuss the account.  The Collections Team would have offered to reinstate the account.  At this time the customer’s account is with a third party [redacted] Collection Agency [redacted] as of 12/17/16.  Per our Collections Manager, the customer will have to deal with the Collections Agency [redacted].We apologize for any inconvenience this issue has caused Ms. [redacted]. She can contact [redacted] Collection Agency to discuss the account.  Sincerely, Virgie H[redacted]Manager of Security Customer Care OperationsProtect Your Home ADT Authorized Premier ProviderOffice: 317-957-3874E: [email protected]

December 2, 2017 Revdex.com of Central Indiana 151 N. Delaware St. #2020 Indianapolis, IN 46204-2599   Defenders Inc. DBA Protect Your Home DBA Protect Your Home 3750 Priority Way South Drive Indianapolis, IN 46240   RE: [redacted] Complaint No. [redacted] Acct. No. [redacted]                   This letter is in response to the complaint # [redacted] submitted by [redacted]. By way of background, Defenders, Inc.  DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systems. We have been an ADT authorized dealer since 1998 that sells and installs ADT monitored security systems. Once the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT.   In summary, the consumer would like a release from contract with a system pull and full refund.   After reviewing the account, the consumer’s service appointment has been rescheduled for December 7, 2017. My colleague that is currently handling the consumer’s concerns is working very closely with me regarding this account. She will follow up with the consumer after the service appointment is completed to address any additional concerns.   If the consumer would like to discuss this further, I can be reached directly at 317-860-6797. My sincerest apologies for the inconvenience and appreciate the opportunity to address the concern.   Sincerely,   Emily B[redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

September11, 2015 Revdex.com ofCentral Indiana 151 N.Delaware St. #2020Indianapolis,IN 46204-2599 DefenderSecurity Company DBA ProtectYour Home 3750Priority Way South Drive, Ste 200 Indianapolis,IN 46240  Re:...

                        [redacted]ComplaintNo. [redacted]Acct. No.              4087750 Dear Ms.[redacted],  This letter is in response to the complaint #[redacted] filedby [redacted]. By way of background, DEFENDERS DBA Protect Your Home is anIndiana corporation. We have been an ADT authorized dealer since 1998 that sellsand installs ADT monitored security systems. Once the securityWe reviewed Ms. [redacted]’s account regarding her concerns. Ourrecords indicate that we previously spoke to Ms. [redacted] about the pre-existingsystem and offered a $200 Visa card for the motion detector.  After review of the invoice, we offered toeither cover $100 for parts and $90 for labor or to honor the $200 visacard.  Unfortunately, we cannot cover thecost for any standard installation process, such as holes in the wall orreplacement of the panel, per her signed agreement on file. We notified her ofthis option on September 11, 2015. We apologize for any inconvenience orfrustration that the customer may have experienced and we appreciate theopportunity to address her concerns.Sincerely, Cierra C[redacted]Customer Loyalty RepresentativeProtect Your Home ADT Authorized Premier ProviderE: Cierra.c[redacted]@protectyourhome.com       Tell us why here...