DEFENDERS d/b/a Protect Your Home

May 19, 2015Revdex.com of Central Indiana 151 N. Delaware St. #2020Indianapolis, IN 46204-2599 Defender Security Company DBA Protect Your Home 3750 Priority Way South Drive, Ste 200 Indianapolis, IN 46240  RE: [redacted]Complaint # [redacted]Account # N/A  Dear Ms. [redacted] This...

letter is in response to the complaint # [redacted] filed by [redacted]. By way of background, Defender Security Company DBA Protect YourHome is an Indiana corporation. We have been an ADT authorized dealer since1998 that sells and installs ADT monitored security systems. Once the securitysystem is installed, the contract is then purchased, billed, serviced andmaintained by ADT.After reviewing the initial sales call that took place onApril 12, 2015 our sales agent did inform Ms. [redacted] that we secure theinstallation payment on that same day in order to set the installationappointment. Ms. [redacted] was also told if she opts not to continue with theinstallation then she would receive a full refund. Ms. [redacted] did not qualifyfor the basic $99.00 promotion, but was eligible an installation fee of$399.00. The sales representatives was able to reduce it to $199.00 plus localsales tax, and offered a $100.00 visa card to help to offset the amount. Inaddition, during the verbal terms and conditions, our sales agent stated that $210.94 would bededucted that day with the information she provided.In the meantime, wewere notified that we could not complete the installation because Ms. [redacted]had a previous account with ADT Corporate and it wascancelled due to nonpayment. The account was canceled on our end and the refundfor the installation fee was requested on April 15, 2015. The refund wasprocessed on April 28, 2015 back to the original form of payment. We apologizefor any inconvenience or frustration that the customer may have experienced andwe appreciate the opportunity to address his concerns. Sincerely, [redacted]Customer Loyalty Representative Protect Your Home ADT Authorized Premier ProviderE: [redacted]@protectyourhome.com

January 5, 2017 Revdex.com of Central Indiana 151 N. Delaware St. #2020 Indianapolis, IN 46204-2599   Defenders Inc. DBA Protect Your Home DBA Protect Your Home 3750 Priority Way South Drive Indianapolis, IN 46240   Re: [redacted] Complaint No. [redacted] Acct. No. [redacted]...

                  Dear Ms. [redacted], This letter is in response to the complaint # [redacted] submitted by [redacted]. By way of background, Defenders, Inc.  DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systems. We have been an ADT authorized dealer since 1998 that sells and installs ADT monitored security systems. Once the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT.   In summary, Ms. [redacted] states that she has had continuous issues with her keypad although she was recently installed. She states that some agents have tried to trouble shoot the issue and have scheduled service appointments to correct it, but nothing has resolved her concerns. Also, she experienced a false alarm recently and would like Protect Your Home to take responsibility if she is fined.   Protect Your Home was able to resolve the issue with her keypad. The tamper signal was constantly being tripped because the panel was mounted by double stick adhesive since she was in a rental and could not have holes made in her wall. Normally, the panel will sit flush with the wall. To correct the issue, we provided a desk stand at no cost and took it off the wall. This resolved the tamper signal with her keypad. If Ms. [redacted] receives any false alarm fines for the recent alarm event, she will need to fax in the invoice to 317-564-2552 to be processed. I apologize if Ms. [redacted] was inconvenienced during this process, but I appreciate the opportunity to address her concerns and help come to a resolution.     Sincerely,     Crystal F[redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

February 4, 2017 Revdex.com of Central Indiana 151 N. Delaware St. #2020 Indianapolis, IN 46204-2599   Defenders Inc. DBA Protect Your Home DBA Protect Your Home 3750 Priority Way South Drive Indianapolis, IN 46240   Re: [redacted] [redacted] Complaint No. [redacted] Acct. No. N/A...

                  Dear Ms. [redacted], This letter is in response to the complaint no. [redacted] submitted by [redacted] [redacted]. By way of background, Defenders, Inc.  DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systems. We have been an ADT authorized dealer since 1998 that sells and installs ADT monitored security systems. Once the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT.   In summary, Mr. [redacted] is requesting a receipt for tax purposes for her tenant’s residence. She states that she denied this request and was only directed to print off her billing statements.   Neither Protect Your Home nor ADT has any record of an account for [redacted]. I searched by name, phone number and address. There were no matches to this address. Ms. [redacted] needs to provide a monitoring account number in order to locate the account. At this time, I am unable to assist with her request. Sincerely,   Crystal F[redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

February 10, 2017 Revdex.com of Central Indiana 151 N. Delaware St. #2020 Indianapolis, IN 46204-2599   Defenders Inc. DBA Protect Your Home DBA Protect Your Home 3750 Priority Way South Drive Indianapolis, IN 46240   Re: [redacted] Complaint No. [redacted] Acct. No. [redacted]...

                  Dear Ms. [redacted], This letter is in response to the complaint # [redacted] by [redacted]. By way of background, Defenders, Inc.  DBA Protect Your Home is an Indi[redacted] corporation that specializes in selling residential alarm systems. We have been an ADT authorized dealer since 1998 that sells and installs ADT monitored security systems. Once the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT.   In summary, Ms. [redacted] states that the technician put a hole in her wall to install the second key pad after she agreed to an installation of a monitored alarm system. She states she had contacted Protect Your Home on a mailer ad and was unable to follow the MPELL redemption process because she had an infant she was caring for. Due to the hassle, she would like released from her contract without penalty.   Ms. [redacted] contacted Protect Your Home on March 10, 2016 in regards to an ADT monitored alarm system. She paid the initial $106.70 for the installation and a contract was executed on March 11, 2016 for 36 months at $52.99. Ms. [redacted] approved the installation in which the technician installed the 2nd panel. The panel needed to be connected to a power source, so a hole is created behind the panel to run a wire to the power source. Without the hole, the wiring would be exposed and could be unplugged. She did call into our office within her three day cancellation window and was given two more devices at no cost which were installed March 14, 2017. If Ms. [redacted] was dissatisfied with the installation, she could have taken this opportunity to cancel and send in her notice of cancellation form by midnight of the third business day. This would have allowed for a release of contract with a full refund. It is now almost a year later and we have not spoken to Ms. [redacted] since March 13th of 2016. It was not until January 27th of 2017 when she inquired about cancelling her services. This is almost a year after she started her contract. She was advised that it would cost her $934.24 to cancel her services based on the contract termination charges outlined in her contract.   In regards to her Visa gift card, she was properly advised of the steps. Ms. [redacted] made it clear in her initial complaint that she was aware of the redemption steps. At this time, it is almost a year later, so the Visa gift card will not be honored. I apologize that this was an inconvenience to her while she was handling and infant, but she is just now bringing this to our attention. I attempted to contact her in regards to her concerns, but had to leave a voicemail. I am happy to still discuss this with her. I appreciate the opportunity to address her concerns.     Sincerely,     Crystal F[redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

October 12, 2017 Revdex.com of Central Indiana 151 N. Delaware St. #2020 Indianapolis, IN 46204-2599   Defenders Inc. DBA Protect Your Home DBA Protect Your Home 3750 Priority Way South Drive Indianapolis, IN 46240   RE: [redacted] Complaint No.[redacted] Acct. No. N/A...

                  This letter is in response to the complaint # [redacted] submitted by [redacted]. By way of background, Defenders, Inc.  DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systems. We have been an ADT authorized dealer since 1998 that sells and installs ADT monitored security systems. Once the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT.   Thank you for bringing this to my attention. I have placed your information on our Do Not Mail, Do Not Call, and Do Not Email. I do apologize for the inconvenience that this may have caused.   Sincerely,   DeUndre E[redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As a professional I've had home security systems for years without issues. This experience with ADT has left n-numb. ADT without my permission or knowledge transferred my service to a company that has hundreds of
negative complaints. I chose to do business with ADT. I did not choose to do business with AYH.......... in fact I would never have let anyone representing PYH into my home. What's curious is why does a company have so many dba's? Who is Defender Security and what is their relationship to me?
Following is my response (in red) to Defender Security Company's retort to my complaint, #[redacted]. submitte December 28,2014 to the Revdex.com.
I'm confused as to why Mandy H[redacted], Customer Loyalty Rep with ADT has an unusable telephone number 957-38 .... 8 digits instead of 10? Another confusing point is why did Mandy H[redacted], ADT rep respond for Defender Security?
I contacted ADT November 2013 to hook up an EXISTING security system in a temporary (12 month) rental home. The technician arrived as scheduled but never represented that he was other than an ADT tech.
December 2013 I advised ADT to send monthly bills to my PO Box. to inquire about overcharges on my CC and to ask when I might expect my bills. A customer rep informed me that my "contract" had been given to Protect Your Home and PYI-I would be responsible for billing. service, maintenance, etc. and ADT was responsible for monitoring ONLY. Defender Security's response is in direct conflict with what ADT told me December 2013.
PYH wanted access to my Credit Card for the purposes of auto billing ........... a frightening thought given my
brief experience with ADT/PYH. So I suggested they notify me via my email........... the rep said no. I then suggested they send a bill to my PO Box and was told they would charge $1.00 for each bill. Since $1.00 per bill was unacceptable I chose to send a check electronically 2 to 3 months in advance. After multiple attempts to remedy billing issues I had to make assumptions as to due date.
See original complaint regarding my conversation with Melissa #13475 on 11/24 regarding discontinuing service.
 
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Per Defenders Security "In addressing the claim that the contact was forged, all of Protect Your Home's contacts are signed by electronic signature. This is done on an IPad that the technician provides and the customer -picks a font" for their signature. unfortunately; if the name on the contract is misspelled then the signature will also be misspelled."
 
Not only did PYH, Defender Direct, Defender Security misspell my name, the SS number entered wasn't even close. The only invoice I've received was from ADT, dated 12/14/13, Customer # 10689307 and MY NAME WAS SPELLED CORRECTLY. So if ADT spelled my name correctly I assume the "contract" ADT say they sent to PYH was correct. On 11/23 after completing his task, the tech asked me to sign a statement that verified he performed a thorough walk through, etc. Check my signature and spelling. Another question....how would I know about a 3 day option to cancel if I didn't have a contract?
This is what I expect. I want written confirmation that the ADT/PYH/Defender Security/Defender Direct or whoever's service was actually terminated on 11/28 as I requested and NO contract between me and ADT/PYH/Defender Security/Defender Direct exists. I want recompense in the amount of $2854.95 for overcharges. stress and time spent (see initial complaint) dealing with this issue. Following is only a partial
list of all the people I've dealt with......... Ty. Adam. Ashley Oaks PYI-1, Tina/Florida, John. Josh/Florida, Patrick. John, Shawn, Jennifer, Faith. Lamar, Lotyoa, Faith, Office of Naren Gursahaney CEO.
 
The game perpetrated by all four of the above-mentioned companies is nothing short of deception; a shill game meant to confuse the customer. 20/20 aired a very interesting report in December 2014 regarding deceptive practices of various home security companies. For your information I have contacted 20/20 and their
affiliates. We are now x-ADT shareholders and I will not hesitate to share my experience.
As I said in my complaint........ Your diabolical services/practices will not be tolerated.
 
Regards,%3

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This does not address issues regarding attempts to cancel.
Regards,
[redacted]

January 29, 2015 Revdex.com of Central Indiana 151 N. Delaware St. #2020Indianapolis, IN 46204-2599 Defender Security Company DBA Protect Your Home 3750 Priority Way South Drive,Ste 200 Indianapolis, IN 46240  Re:...

                 [redacted]Complaint No. [redacted]Acct. No.  [redacted] Dear Ms. [redacted]  Thisletter is in response to the complaint #[redacted] filed by [redacted]. By way of background, Defender Security Company DBA ProtectYour Home is an Indiana corporation that specializes in selling residentialalarm systems. We have been an ADT authorized dealer since 1998 that sells andinstalls ADT monitored security systems. Once the security system is installed,the contract is then purchased, billed, serviced and maintained by ADT.  I have researched this accountand Mrs. [redacted] has spoken to our agent, Kevin A[redacted] and confirmed inan email that the service was done on 1/13/15 and the system is now installedand functioning to their expectations.     We apologize for anyinconvenience he has experienced. Please let us know if you have any additionalquestions or concerns. Sincerely,  Mandy H[redacted]Customer Loyalty Representative Customer LoyaltyADT Authorized Premier ProviderOffice:  317-957-3833 Tell us why here...

April 3, 2017 Revdex.com of Central Indiana 151 N. Delaware St. #2020 Indianapolis, IN 46204-2599   Defenders Inc. DBA Protect Your Home DBA Protect Your Home 3750 Priority Way South Drive Indianapolis, IN 46240   Re: [redacted] Complaint No. [redacted] Acct. No. [redacted]                   Dear Ms. [redacted], This letter is in response to the complaint # [redacted] submitted by [redacted] in regards to [redacted]. By way of background, Defenders, Inc.  DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systems. We have been an ADT authorized dealer since 1998 that sells and installs ADT monitored security systems. Once the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT.   In summary, Mr. [redacted] states that the damage was inconvenient and it was not made clear to him that he had contacted and authorized party. He said he was immediately concerned when the technician did not show in a company car. Our technicians are not equipped with company vehicles. They use their personal vehicles for transportation and to haul their tools/equipment. The technician has a badge and a shirt that states ADT Premier Provider on one side and Protect Your Home on the other side. If Mr. [redacted] was concerned before the technician stepped foot in the home, he should not have authorized the installation of the alarm system. Since the installation was authorized, a hole was created in order to run power to the alarm panel. He decided to cancel after the installation was completed, therefore a hole was left behind. Had Mr. [redacted] utilized ADT or any other security company, a hole would have been made in order to run power to the alarm system. Since we had his permission to install the alarm system, no refund will be due for the hole created.   Mr. [redacted] states he was not aware that he was working with Protect Your Home until he decided to cancel. The contract clearly states that he went through an ADT authorized premier provider Protect Your Home for the installation of his alarm system. We provided ample opportunity for Mr. [redacted] to make the connection that we were an authorized party as it was advised on the sales call. It appears all he heard was “ADT” and did not make the connection that ADT has many authorized dealers and that he had contacted one of them. I apologize, but there is nothing further I can do to address his concerns. We was cancelled and refunded.   Sincerely,     Crystal F[redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The appointment to resolve this issue by correcting the faulty installation was scheduled for 12-30 between 11 and 3 PM.  After no one called and/or showed up by 3:15,  I phoned the local office and was told the service man was going to be at least an hour and a half late.  Obviously my complaint has no priority with this company.  This is outrageous that they cannot keep scheduled appointments and expect me to sacrifice my limited vacation time to accommodate them.  In no way can this be termed "service".  
Regards,
[redacted]

June 26, 2017 Revdex.com of Central Indiana 151 N. Delaware St. #2020 Indianapolis, IN 46204-2599   Defenders Inc. DBA Protect Your Home DBA Protect Your Home 3750 Priority Way South Drive Indianapolis, IN 46240   Re: [redacted] Complaint No. [redacted] Acct. No. [redacted]...

                  Dear Ms. [redacted], This letter is in response to the complaint # [redacted] by [redacted]. By way of background, Defenders, Inc.  DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systems. We have been an ADT authorized dealer since 1998 that sells and installs ADT monitored security systems. Once the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT.   In summary, Mr. [redacted] states that he would like his services cancelled and his monies refunded. He listed numerous issues with his experience.   I received a letter from his Attorney last month listing similar issues in which I addressed. Initially, I was not going to allow a cancellation and recommended that he sign the contract so that he could receive the lower rate of $27.99. After receiving this Revdex.com complaint and after further discussion with Mr. [redacted], I decided to allow a release from contract and refund. This was simply as a courtesy and is not an admission of fault.   Mr. [redacted] chose not to proceed with cancelling and wanted to speak to his Attorney first. I have not yet heard back and it has been almost a week. The offer still stands to have the services cancelled without penalty. I made it clear that damages would not be covered. I will allow him 30 days to come to a decision. I apologize for any inconvenience this may have caused.   Sincerely,     Crystal F[redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

December 26, 2017 Revdex.com of Central Indiana 151 N. Delaware St. #2020 Indianapolis, IN 46204-2599   Defenders Inc. DBA Protect Your Home DBA Protect Your Home 3750 Priority Way South Drive Indianapolis, IN 46240   RE: [redacted] Complaint No. [redacted] Acct. No. [redacted]...

                  This letter is in response to the complaint # [redacted] submitted by [redacted]. By way of background, Defenders, Inc.  DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systems. We have been an ADT authorized dealer since 1998 that sells and installs ADT monitored security systems. Once the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT.   In summary, the consumer would like a refund of the termination fees and his credit repaired.   After review of the account and phones calls, the consumer was not advised by Defenders that if the new owners installed a service the balance would be waived. Unfortunately, I do not have records of the consumer moving the service to the new location, which caused the termination charge to be owed. If the consumer would like to relocate the service, I will fully refund the balance of contract payment made to the third party agency.   If the consumer would like to further discuss this, I can be reached directly at 317-860-6797. I apologize for the inconvenience but appreciate the chance to address the concerns.   Sincerely,   Emily B[redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

May 29, 2015 Revdex.com ofCentral Indiana 151 N.Delaware St. #2020Indianapolis,IN 46204-2599 DefenderSecurity Company DBA ProtectYour Home 3750Priority Way South Drive, Ste 200 Indianapolis,IN 46240  Re:...

                        [redacted]ComplaintNo. [redacted]Acct. No.              N/A  Dear Ms.[redacted],  This letter is in response to the complaint # [redacted]filed by [redacted]. By way of background, Defender SecurityCompany DBA Protect Your Home is an Indiana corporation. We have been an ADTauthorized dealer since 1998 that sells and installs ADT monitored securitysystems. Once the security system is installed, the contract is then purchased,billed, serviced and maintained by ADT. After reviewing the information provided we are requestingadditional information in regards to account information. I was unable tolocate the account under the name and address that was provided. We apologize for any inconvenience or frustration that thecustomer may have experienced and we appreciate the opportunity to address hisconcerns. Sincerely,Ana D[redacted]Customer Loyalty Representative Protect Your Home ADT Authorized Premier ProviderE: anamaria.d[redacted]@protectyourhome.com

January 29, 2015 Revdex.com of Central Indiana 151 N. Delaware St. #2020Indianapolis, IN 46204-2599 Defender Security Company DBA Protect Your Home 3750 Priority Way South Drive,Ste 200 Indianapolis, IN 46240...

 Re:                  [redacted]Complaint No[redacted]Acct. No.  [redacted] Dear Ms. [redacted],  Thisletter is in response to the complaint #[redacted] filed by [redacted] By way of background, Defender Security Company DBA Protect YourHome is an Indiana corporation that specializes in selling residential alarmsystems. We have been an ADT authorized dealer since 1998 that sells andinstalls ADT monitored security systems. Once the security system is installed,the contract is then purchased, billed, serviced and maintained by ADT.  I have researched this account therefund that the customer is expecting was paid by Protect Your Home on1/23/2015.  At this time, if the customerstill has not received it they would need to contact their banking institution.     We apologize for anyinconvenience he has experienced. Please let us know if you have any additionalquestions or concerns. Sincerely,  [redacted]Customer Loyalty Representative Customer LoyaltyADT Authorized Premier ProviderOffice:  317-957-3833

June 14, 2017 Revdex.com of Central Indiana 151 N. Delaware St. #2020 Indianapolis, IN 46204-2599   Defenders Inc. DBA Protect Your Home DBA Protect Your Home 3750 Priority Way South Drive Indianapolis, IN 46240   RE: [redacted] Complaint No. [redacted] Acct. No. [redacted]...

                  Dear Ms. [redacted], This letter is in response to the complaint #[redacted] submitted by [redacted]. By way of background, Defenders, Inc.  DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systems. We have been an ADT authorized dealer since 1998 that sells and installs ADT monitored security systems. Once the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT.   In summary, Ms. [redacted] states that she was promised a Visa gift card that would be mailed to her after the installation. She found out there were additional steps needed in order to redeem it. I went back and listened to the sales call and found that the agent was off process and told her that it would take two weeks. Although she was told that it was a rebate, she should have been informed that it is redeemable through a third party known as [redacted] after installation and that there were steps to follow. It also takes six to eight weeks to process, not two. I have submitted coaching for this agent. I have also submitted the Visa gift card for immediate fulfillment. She will receive it within three weeks to the address on file.   She also had concerns about the 1st bill that came out from her account. The first monitoring bill consists of a prorated amount for the first month and a full month in advance. According to the contract, this amount is deducted after the installation is completed. The charge can normally be seen within 72 hours from the installation date. This charge is usually completed by charging the card/account on file that was set up during the sales call. The first regular bill is deducted from the account provided to the technician at the installation. If there was any confusion about the first charge, I apologize. It was a valid charge for her monitoring services.   In regards to the window sensors and carbon monoxide detector, these items were never offered for free. According to the sales call, she was told that window sensors were not included unless she used one of the two provided door sensors as a window sensor instead. Also, she was provided credit for a smoke detector or a glassbreak. The credit that was left over was enough to cover three contact sensors. She purchased shock sensors instead which is a $20 difference. These sensors detect if the glass was broken or if the window was opened. This would have cost Ms. [redacted] $60 but the technician discounted it by 50%.  Also, what she paid at the initial installation was for the Pulse Level Two activation fee of $299 plus tax. She was made aware of this charge prior to installation on the initial sales call.   I apologize for any inconvenience this process has caused Ms. [redacted]. I attempted to call and explain, but had to leave her a voicemail.       Sincerely,     Crystal F[redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

February 15, 2016 Revdex.com of Central Indiana 151 N. Delaware St. #2020 Indianapolis, IN 46204-2599 Defenders INC. DBA Protect Your Home DBA Protect Your Home 3750 Priority Way South Drive Indianapolis, IN 46240 Re: [redacted] Complaint # [redacted] Account # [redacted] Dear [redacted], This...

letter is in response to the Complaint #[redacted]. By way of background, Defenders INC.  DBA Protect Your Home is an Indiana Corporation that specializes in selling residential alarm systems. We have been an ADT authorized dealer since 1998 that sells and installs ADT monitored security systems. Once the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT. Summation of Complaint: Owner of complaint disputes charges and alleges we falsely misrepresented ourselves. Feels that we owe additional fees and, should be allowed to cancel due to misrepresentation. Acknowledgement of Resolution: Offer Pending-In regards to Complaint #[redacted] we have carefully reviewed the matter and bring forth the following recommendations. Our office has verified a paper contract on file that client acknowledges via signature. Our records indicate that client has disputed initial install charges. These are fees that client are liable for. Client states that not informed of ADT affiliation, however, initial sales call states that we are an “authorized ADT dealer,’’ as well as any advertisement. Client has failed to bring forth justification that would reasonably substantiate cancellation w/o BOC. We apologize for any inconvenience this matter has caused. Regards, Chase [redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider Tell us why here...

May 21, 2015Revdex.com of Central Indiana 151 N. Delaware St. #2020Indianapolis, IN 46204-2599 Defender Security Company DBA Protect Your Home 3750 Priority Way South Drive, Ste 200 Indianapolis, IN 46240  Re:  [redacted] J [redacted] Complaint No. [redacted]Acct. No. [redacted] Dear Ms. [redacted], This letter is in response to the complaint # [redacted] by [redacted] J [redacted]. By way of background, Defender Security Company DBAProtect Your Home is an Indiana corporation. We have been an ADT authorizeddealer since 1998 that sells and installs ADT monitored security systems. Oncethe security system is installed, the contract is then purchased, billed,serviced and maintained by ADT.  After reviewing the rebuttal for Ms. [redacted]; I haveattached her balance of contract letter for her records.We apologize for any inconvenience or frustration that thecustomer may have experienced and we appreciate the opportunity to address hisconcerns. Sincerely,Ana [redacted]Customer Loyalty Representative Protect Your Home ADT Authorized Premier ProviderE: [email protected]   Tell us why here...

May 18, 2015 Revdex.com of Central Indiana 151 N. Delaware St. #2020Indianapolis, IN 46204-2599 Defender Security Company DBA Protect Your Home 3750 Priority Way South Drive, Ste 200 Indianapolis, IN 46240  Re:  [redacted]Complaint No.[redacted]Acct. No.[redacted] Dear Ms. [redacted], This letter is in response to the complaint #[redacted] by [redacted] .By way of background, Defender Security Company DBAProtect Your Home is an Indiana corporation that specializes in sellingresidential alarm systems. We have been an ADT authorized dealer since 1998that sells and installs ADT monitored security systems. Once the securitysystem is installed, the contract is then purchased, billed, serviced andmaintained by ADT.  The account holder has emailed meregarding the first response provided on April 15, 2015.   Sherequested that we waive the $354.64 she paid for equipment and disputed the chargesthe same day. I have included the email as an attachment for your records. Ineffort to resolve the complaint, I advised the account holder we would waivethe amount that she disputed in order to resolve the complaint and she wassatisfied with resolution. Again, we apologize for the inconvenience ourcompany has caused her.     Sincerely,  Ana D[redacted]Customer Loyalty Representative Protect Your Home ADT Authorized Premier ProviderP:317 713-8070 l  F: 317-564-2552E: anamaria.d[redacted]@protectyourhome.com Tell us why here...

March 28, 2016 Revdex.com of Central Indiana 151 N. Delaware St. #2020 Indianapolis, IN 46204-2599   Defenders INC. DBA Protect Your Home DBA Protect Your Home 3750 Priority Way South Drive Indianapolis, IN 46240   Re: [redacted] Complaint # [redacted] Account # [redacted]
*  Dear [redacted]...

[redacted],   This letter is in response to the Complaint #[redacted]. By way of background, Defenders INC.  DBA Protect Your Home is an Indiana Corporation that specializes in selling residential alarm systems. We have been an ADT authorized dealer since 1998 that sells and installs ADT monitored security systems. Once the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT.   Summation of Complaint: Owner of complaint requests refund due to cancellation. Acknowledgement of Resolution: Offer Pending-In regards to Complaint #[redacted], we have carefully reviewed the matter and bring forth the following recommendations. This matter has been reviewed and we stand with the present decision. Client has spoken with several different representatives (most recently Dante), and has been informed that they were cancelled by ADT due to nonpayment. Multiple attempts were made to inform the client of the matter with no response until recently. Client voluntarily paid the reduced BOC offered by Dante.  Matters relative to system issues, client was previously advised by our representatives of the clause in the contract, that stipulates (Article 27), in which 3 “same service” appointments are  required prior to the system being deemed “inoperable.”  Client failed to have 3 “same service” system issues that were scheduled for service. At this point, matter stands as resolved. We find no fault on the part of how the situation was handled. We apologize for any inconvenience this matter has contributed.   Regards, Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
NOTHING has been resolved with this case. Your email is the first I have heard anything about this case! ADT/Protect Your Home has not returned any of the messages I have left for them the last three days and I only read their response within your email to me, they did not contact me direct either by phone or email-there lies continue!
[redacted]