DEFENDERS d/b/a Protect Your Home

August 4, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders INCDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN Re: *** *** Complaint No*** AcctNo***
Dear Ms***, This letter is in response to the complaint # *** by *** ***By way of background, Defenders, Inc. DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT After reviewing the call I show Ms*** did call into us inquiring on service due to recent ad that she received offering pre-wired/wireless Sensor Package Offer for $for the life of their contract (does not include QSP), PLUS a $visa gift card for signing up with Protect Your HomeDuring the call our representative did pitch the takeover process if our security advisor is able utilize the system. Ms*** did called in on July 12th in regards to the installation and upset our installer was unable to utilize her preexisting systemShe did speak to our account services team in regards to the additional equipment we offered and offered 2nd VISAMs*** also did speak to our technical support specialist in regards to the installation he was going to attempt to schedule an representative to go over with her regarding the systemOur records show our installer had advised Ms*** that the system was obsolete and we were going to take the system wirelessShe became verbally abusive and our agent had to disconnect on her after he advised times to stop yelling and using profanity on the callWe do reflect Ms*** did eventually submit her Notice of cancelation within her Rights of rescissionWe show she had service appointment scheduled for the removal of the system however Ms*** was not available and has not rescheduled the system pullOur notice of Cancelation does advise she does need to make our equipment available and she has not made it availableDue to this reasoning the refund process will be prolonged since she has not called back to schedule the removal of our equipmentWhen Ms*** signed the contract where she gave us consent to drill in her walls she would need to reference the contract she signed. Additionally our company is not responsible for reconnecting her previous systemWe apologize for any inconvenience or frustration that Ms*** may have experienced and we appreciate the opportunity to address her concerns and reach a resolution Sincerely, Ana D*** Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: anamaria.d***@protectyourhome.com

January 4, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204-Defenders INCDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN Re: *** *** Complaint # *** Account # *** Dear *** *** This letter is in response to the Complaint #***By way of background, Defenders INC. DBA Protect Your Home is an Indiana Corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADTSummation of Complaint: Owner of complaint does not “agree” with the length of contractAcknowledgement of Resolution: In regards to Complaint #***, we have carefully reviewed the matter and bring forth the following recommendationsOwner of complaint under “express consent,” voluntarily provided contract signatureTheir voluntary actions bind them to a “financial” duty relative to length of contractOwner of complaint was provided access to the terms and conditions of the month contract. Failing to comply within contract’s three day opt-out period, contract holds as irrevocable (w/limited relief) and enforceableClient brings forth a “reasonableness/ fairness” argument in regards to the terms and conditions of the contractThis is an unfounded claim, as client was given privy to the terms and conditions (during initial sales call/post install) of the contractWe are in no positon to confirm or negate private matter conversation between client and service technician/managerA text message from a service technician, is not substantial to triumph or “override” a contractual agreementClient is explicitly held to the “words” contained in the contract and the clauses thereof by DEFENDERS, no other contract and/or clause is admissibleIn re of a month guarantee agreement that is provided by ADT corporate, this applies to a system being deemed “inoperable” after same service attempts have failedClient’s complaint fails to meet the necessary criteriaClient was installed under the terms and conditions of the contract supplied by DEFENDERS, therefore, should refer solely to that agreementWe apologize for any inconvenience this matter has causedRegards, Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not understand where this "outside" party advertisement/promo comes in. I called ADT for assistance. The business here clearly states that they are an ADT authorized dealer. The e-mail I received and responded to was from ADT. I did not call an outside party, or call in response to any outside party's ad. This is completely wrong.I also do not know what a "4-Day Representative" is. What is that or who is that and when did this "4-Day Representative" contact me? This is just nonsense.Absolutely absent from the response is the fact that the business representative assured me when they were installing my alarm system that I could add cameras at any time, since they were not in my budget at the time of the initial installation. This fact was obviously misrepresented to me to induce me to proceed with the installation.I called in response to an e-mail from ADT. I called only to get information regarding camera installation on March 26, 2016. It seemed as it should have been a fairly simple request, especially in light of the promises made that I could add additional equipment at any time, when I entered into the agreement to have the alarm system installed. I am now told that it just cannot be done, directly opposite of what I was told to induce me to enter into this contract, complete my installation and sign the contract. This business has made blatant misrepresentations to me. Additionally, the customer service at this business is one of the worst, if not THE worst I have ever encountered. All I wanted to do was ADD service to my contract which I was promised I could do when the alarm was installed. They are not able to provide the service I was promised and have breached the contract. I will provide the notes and information I received when the alarm was installed as soon as possible. Those records are at my home, and I am unable to obtain them today. The representations by this business are and do not address the lack of service and their inability to provide the service I was promised for the inducement to enter into the agreement to have an alarm installed by ADT. They are and ADT authorized dealer, by their own admission.
Regards,
*** ***

April 15, 2015 Revdex.com of Central Indiana NDelaware St#2020Indianapolis, IN 46204-2599 Defender Security Company DBA Protect Your Home Priority Way South Drive, Ste Indianapolis, IN Re: *** ***Complaint # ***Account #*** Dear Ms
***: This letter is in response to the complaint # *** filed by ***C ***By way of background, Defender Security Company DBA Protect YourHome is an Indiana corporation that specializes in selling residential alarmsystemsWe have been an ADT authorized dealer since that sells andinstalls ADT monitored security systemsOnce the security system is installed,the contract is then purchased, billed, serviced and maintained by ADT After reviewing the initial call, we show Mr***called in to get service for his residenceThe agent he spoke to informed himof the month agreement. He alsosigned an electronic contract advising him it is month agreement, which Ihave attached for your records. Ms*** called in on March 25, advising they movefrom her home because her landlord refuses to remove the mold in her basementcausing her family become ill. She wasadvised they were in contractual agreement if they opt to cancel the service wewould have held them to the termination cost of the contractI personallyspoke to Mr*** on April 1, and advised him that we would need somekind of document reflecting that his home is uninhabitable to live in and wewould be glad to release him from the contractI then advised him that he had theoption to move the security system however he was currently living relativesuntil he is able to relocate. I didoffer him a reimbursement in the equivalent of four months of monitoring at therate of $to cover time until he was able to move his service.Unfortunately this amount was not applied to the balance causing his account tobe canceled due to non-payment. Our internal collections team contacted the accountholder to attempt to collect the termination cost on March 19, 2015. Our collection agent notified us in regardingclaim and we again advised the agent that we are needing some documents tosupport the claim that his house was not livableMr*** was contacted againon March 24, to attempt to collect the debt and he was advised once morehe needed to provide documentHe advised our agent that he had court documents to support thisclaim and would fax them in We received the documents on April 15th and honoredthe release from contract and waived the remaining balanceThe account holderwas also provided a confirmation letter to support the release, which isattached as well. We apologize for any inconvenience or frustration thatthe customer may have experienced and we appreciate the opportunity to addresshis concerns. Sincerely, Ana D***Customer Loyalty Representative Protect Your Home ADT Authorized Premier ProviderE: anamaria.d***@protectyourhome.com Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this refund is acceptable to me since my complaint, the equipment has been pulled and I am awaiting my refund as promised
Regards,
*** ***

July 11, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders IncDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN Re: *** ***
*** *** ***
*** *** *** Dear
*** ***, This letter is in response to the complaint # ***by *** ***By way of background, Defenders, Inc. DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT*** *** is requesting to cancel due to service issuesAfter reviewing the account we show the customer was installed on June 11, 2016. *** *** did contact our company on June advising he was experiencing issues with the system and he was requesting to cancelWe show he did speak to our account services department and our agent did schedule service for June We did advise him of the cancelation process where he would need to send in his Notice of Cancelation within his ROR which was emailed to ***Our account service department has advised him if he does send it to us within his rights of rescission she would hold his Notice of Cancelation until June should he send it in*** *** did follow up on his cancelation on June 16, and our representative did advise him that we still have not received his cancelationWe do reflect ADT did contact us on June in regards to the cancelationWe did advise the agent we never received his notice of cancelation at this point *** *** would be responsible for the termination cost of the contract since our company never received his Notice of cancelation within the allotted time. We did advise *** *** was advised we never received the notice of cancelation so he would be responsible for 75% of the termination costHe even alleged that he never received the contract VIA emailOur customer service agent advised he could have sent in his letter of cancelation however he failed to do soProtect Your Home utilizes DocuSign as our electronic contract providerThe electronic contract formats the customer signature into a font at the time the tablet is signed, similarly to fonts used in Microsoft WordAfter the tablet is signed, we have a safeguard where the customer inputs their contact information into the same tablet used to sign the E Contract, which then generates a phone call directly to the customer; at which point the customer provides a verbal confirmation of signing the E-Contract by stating their nameWe have confirmed your name and phone number was captured in this process Your electronic signature has the same legal effect as traditional signaturesThis legislation is called the Uniform Electronic Transactions Act (“UETA”) and the Electronic Signatures in Global and National Commerce Act (“ESIGN”)Under E-SIGN and the UETA, an electronic signature can be any electronic sound (your Voice Confirmation), symbol, or process that is bothPlease visit https://www.docusign.com/ for further information. We have also confirmed *** *** did actually receive his contract to the email address *** . We also reflect that *** *** failed to allow us to resolve his issues on the scheduled service appointment on June Unfortunately at this time he would be responsible for the termination cost of the contract since he failed to submit the notice of cancelationBut we would be willing to refund the prorated amount that he paid to ADT on June in the amount of $We apologize for any inconvenience or frustration that *** *** may have experienced and we appreciate the opportunity to address his concerns and reach a resolution Sincerely, Ana *** Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: ***

August 28, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders IncDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN RE: *** *** Complaint No***
This letter is in response to the complaint # *** regarding *** ***By way of background, Defenders, Inc. DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT Our records indicate that the consumer and an account service manager agreed on cancellation without any penaltyThe cancellation took effect on May 18, As a resolution, I reached out to our collection department to have all collection activity discontinued I reached out to the consumer and left a voice mail informing that all collection activity will be ceasedThe consumer may call if having any additional concerns or questions Sincerely, DeUndre E*** Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

February 9, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204-Defenders INCDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN Re: * ***
*** * ***
*** * *** Dear *** ***, This letter
is in response to the Complaint #***By way of background, Defenders INC. DBA Protect Your Home is an Indiana Corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADTSummation of Complaint: Owner of complaint requests incentive due to processAcknowledgement of Resolution: In regards to Complaint #***, we have carefully reviewed the matter and bring forth the following recommendationsOur records indicate attempts were made to contact the customerOur notes show that customer was informed of the status of their account and routed to *** *** *** to further resolve the matter. Client would need to work with *** (*** *** ***) to further resolve the matterIt is the client’s responsibility to update our office of any changes in address and billingWe apologize for any inconvenience this matter has causedRegards, Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider Tell us why here

March 12, 2015 Revdex.com of Central Indiana NDelaware St#2020Indianapolis, IN 46204-2599 Defender Security Company DBA Protect Your Home Priority Way South Drive,Ste Indianapolis, IN Re:
*** *** *** Complaint No***AcctNo *** Dear Ms***, Thisletter is in response to the complaint #*** filed by *** ***By way of background, Defender Security Company DBA Protect YourHome is an Indiana corporation that specializes in selling residential alarmsystemsWe have been an ADT authorized dealer since that sells andinstalls ADT monitored security systemsOnce the security system is installed,the contract is then purchased, billed, serviced and maintained by ADT I have researched this accountand found that Ms***’s account has been cancelled and she has beenreleased from any early termination penalties. We have also scheduled to have the system removed from the home on3/14/2015, that will allow Ms*** to be refunded for any additionalequipment that might have been purchased. We apologize for anyinconvenience he has experiencedPlease let us know if you have any additionalquestions or concerns. Sincerely, Mandy H***Customer Loyalty Representative Customer LoyaltyADT Authorized Premier ProviderOffice: 317-957-3833 Tell us why here

June 20, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders IncDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN Re: *** *** Complaint No***
*** *** *** Dear ***
*** This letter is in response to the complaint # ***, by *** ***By way of background, Defenders, Inc. DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT Ms*** complained because she did not receive a $referral bonus that is offered when a new customer she referred calls on our referral line After reviewing the account, the person who Ms*** stated she referred called in on a different offer which would not qualify for the referral bonus We reached out to Ms*** to discuss the issue and we both agreed due to her previous conversations with representatives that we would give her an additional $Visa Gift CardWe also agreed to waive the redemption process of the current Visa card on the account & the new Visa Card we added Ms*** was concerned since she has not received the original $Visa Gift CardWe did ask our Admin team to reach out to our redemption company MPELL to expedite both Visa gift cardsOur team did receive confirmation from MPELL that they will expedite the gift cards immediately Ms*** did mention she has lost confidence in Defenders doing what we say we will doWe can assure her that the gift cards will be sent to herWe apologize for any inconvenience or frustration that Ms*** may have experienced and we appreciate the opportunity to address her concerns and reach a resolution Sincerely, Ana *** Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: ***

July 8, 2015 Revdex.com of Central Indiana NDelaware St#2020Indianapolis, IN 46204-2599 Defender Security Company DBA Protect Your Home Priority Way South Drive, Ste Indianapolis, IN Re: *** ***Complaint # ***Account # *** Dear Ms
***: This letter is in response to the complaint # *** filed by ***By way of background, Defender Security Company DBA Protect Your Homeis an Indiana corporation that specializes in selling residential alarmsystemsWe have been an ADT authorized dealer since that sells andinstalls ADT monitored security systemsOnce the security system is installed,the contract is then purchased, billed, serviced and maintained by ADT After reviewing the account I do show Mr*** called inon June 22, stating he did not want to renew his contractThe customerwas provided the corporate address to submit the cancelation letter stating hewished to discontinue his services at the end of the termMr*** did followup with our customer service department on July 6,to see if we receivedthe letter of cancelation; our customer service representative informed Mr***we did not receive the letter as of yetShe did provide Mr*** the fax numberto submit the cancelation letter tooI do show our billing team received thefax and Mr***’s account was cancelled on July 7, Mr*** confirmed hiscancelation today by calling into our customer service departmentWe apologizefor any inconvenience or frustration that the customer may have experienced andwe appreciate the opportunity to address his concerns. Ana D***Customer Loyalty Representative Protect Your Home ADT Authorized Premier ProviderE: anamaria.d***@protectyourhome.com

December 8, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders IncDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN Re: *** *** Complaint No*** AcctNo***
Dear Ms***, This letter is in response to the complaint # *** by *** ***By way of background, Defenders, Inc. DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT In summary, Ms*** states that due to misinformation about her draft date, she was overcharged and accrued an overdraft feeShe states that she attempted to be proactive about the billing, but was misinformedShe would like clarification and refunded After further review of account, it was determined where the miscommunication took placeA representative contacted Ms*** on December 5, to discuss the account details and offered her a $Visa gift card to assist with the overdraft feeAt this time, this resolution offer was accepted I apologize if Ms*** was inconvenienced during this process, but I appreciate the opportunity to address her concerns and help come to a resolution Sincerely, Crystal F* Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

April 1, 2015 Revdex.com of Central Indiana NDelaware St#2020Indianapolis, IN 46204-2599 Defender Security Company DBA Protect Your Home Priority Way South Drive, Ste Indianapolis, IN Re: *** ***Complaint No***AcctNo*** Dear Ms
***, This letter is in response to the complaint #*** by *** ***By way of background, Defender Security Company DBAProtect Your Home is an Indiana corporation that specializes in sellingresidential alarm systemsWe have been an ADT authorized dealer since 1998that sells and installs ADT monitored security systemsOnce the securitysystem is installed, the contract is then purchased, billed, serviced andmaintained by ADT We reviewed the initial call to us on March 10,2015. The initial agent advised accountholder that they would need to run a credit check and asked for the socialsecurity number. The account holder thenprovided his Social Security number and questioned if this was soft inquiryOuragent did respond, “It’s through Equifax so it’s like getting your utilitiesturned on.” Additionally, our contractterms and conditions also discloses that we do a consumer report. In effort to resolve the complaint, a credit removalrequested on March by Protect Your HomeUnfortunately, we cannot guaranteethe processing time for Equifax for the removal to occur Unfortunately we are not able to accommodate his requestto lower the monthly monitoring rates since ADT Corporate is handling Mr***’sbilling and he is receiving the correct charges for the system he has elected We have added a $Visa for theinconvenience and he should receive this as well as the $initiallyoffered within two weeks at the address on file. We apologize for any inconvenience or frustration thatthe customer may have experienced and we appreciate the opportunity to addressher concerns. Ana ***Customer Loyalty Representative Protect Your Home ADT Authorized Premier ProviderE: anamaria.***[email protected] / F: 564-

May 11, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders IncDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN RE: *** *** Complaint No*** AcctNo***
Dear Ms***, This letter is in response to the complaint # *** submitted by *** ***By way of background, Defenders, Inc. DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT In summary, Mr*** states that he concerned about the sales tactics and customer serviceHe states that he was told that Protect Your Home would install his lights and touchpad, but it did not happenHe had to pay out of pocket, but the system was not completed to his satisfactionHe said he would like the system fixed or have Protect Your Home pay someone who can. He also would like an end to the sales tactics Mr*** spoke to our internal relocations departmentTraditionally, we are able to utilize equipment from the previous installation as long as we installed the original systemIt appears that Mr*** may not have been an original customer of Protect Your HomeIf he was not, there is a chance his original installation company used a different manufacturer for his ADT alarm systemIf that is true, it would not have been compatible with our equipment I am not sure how he was transferred to our internal relocations teamThe manager spoke to him as if he was one of our customers not knowing the original relocation sales agent established he was installed by a different ADT installation companyIf Mr*** was an ADT corporate customer, they would not have allowed him to transfer the equipmentIt appears that a chain of unfortunate events led to his current predicamentI attempted to contact Mr*** and left him my contact information In order to upgrade to Pulse Level with the camera capabilities, we charged Mr*** the activation fee of $I also see that additional sensors beyond the free two provided were purchased therefore adding to the costSince Mr*** signed a contract with Protect Your Home, it is too late for his original installation company to handle the relocation of his alarm system In order to get a better picture of the issue and to find the root of the problem, I will need to speak to Mr***He can call me back at 317-810-I apologize for any inconvenience he may have experienced during this process Sincerely, Crystal F* Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Per page of the contract, the contract was with ADT We have been informed by ADT that they have a contract with current homeowner at subject property Therefore, there are no damages Since contract is made to protect against damages, but none have/are being suffered, then there is no ability to charge me ADT is already receiving payment and has separate contract with current homeowner, which removes any liability from me.please close this once and for all.Regards,*** ***

August 8, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders IncDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN Re: *** *** Complaint No*** Account No***
This letter is in response to the complaint no*** regarding *** ***By way of background, Defenders, Inc. DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then usually purchased, billed, serviced and maintained by ADTMs*** contacted Protect Your Home regarding an ADT monitored alarm system on July 13, I reviewed her sales call to validate her claimsAfter reviewing the sales call, I was able to verify the following information within two minutes of the callThe customer stated, “I know that you all don’t offer outdoor cameras.” Our sales representative stated during the sales recap, “Any package under $48.99 would be installed with the approved and active landline.” Per my findings, the customer was not advised that the package would include cameras for $Regarding the credit check, I was able to determine that she approved the inquiry with Equifax during the initial sales callAlthough she cancelled the order, we will not be reversing the credit checkWe apologize for any inconvenience that this may have caused her I have reviewed the customer care calls and will submit coaching if deemed necessaryUnfortunately, I do not see any evidence of misinformation or poor sales practicesWe will not be reimbursing the customer for damages, but we have removed the equipment and submitted refunds for her services Sincerely, DeUndre ECustomer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

March 20, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders IncDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN Re: *** *** Complaint No*** AcctNo***
Dear Ms***, This letter is in response to the complaint # *** by *** ***By way of background, Defenders, Inc. DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT In summary, Mr*** states that he cancelled his order because he did not get the cameras he initially wantedAfter our equipment was removed, part of his old system was left not working Mr*** cancelled his order within his three day cancellation window on March 9, The system removal was completed on March 11, We were made aware of his concerns through a different complaint avenue, so an agent spoke to him about his concerns on March 17, Through her research, she found that the local branch attempted to restore his pre-existing alarm system but was unsuccessfulHis old system was installed by ADT, so he was referred to ADT to set up his servicesHe was advised that ADT should be able to get his system running again should he go through them instead of usHe seemed satisfied with this response on March 17, I apologize if Mr*** was inconvenienced during this process, but I appreciate the opportunity to address his concerns Sincerely, Crystal F* Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
ADT charged total of $on my credit card, however ADT only agreed to refund $back to my credit card! As today, I still do not receive the refundPlease act as a honest business and refund all of my money that you charged on my credit card
Regards,
*** ***

October 8, 2015Revdex.comof Central Indiana 151NDelaware St#2020Indianapolis,IN 46204-2599 DefenderSecurity Company DBAProtect Your Home 3750Priority Way South Drive, Ste Indianapolis,IN Re: *** ***Complaint No.***AcctNoN/A Dear*** *** Thisletter is in response to the complaint # ***.By way of background, Defender Security Company DBA Protect Your Home is anIndiana corporation that specializes in selling residential alarm systemsWehave been an ADT authorized dealer since that sells and installs ADTmonitored security systemsOnce the security system is installed, the contractis then purchased, billed, serviced and maintained by ADT The owner of complaint states that she has incurredmultiple “break-ins” and as a result relied on installation of alarm system asa mechanism for alertRebuttal summates that “system failed to notify,” whichleft owner of complaint in a position of “compromised safety.” Therefore, shedeems mutual resolution be reconsidered.In regards to Complaint#***, an amended offer of resolution is set forthOn October 6, 2015,owner of complaint was contacted and voicemail left. Owner of complaint, has been offered releaseof contract (absent refund), and the system will remain in the homePending“offer- acceptance,” the matter will stand as resolvedTo date (and despitemultiple attempts to contact), owner of complaint has failed to respond.We apologize for any inconvenience or frustration thatthe customer may have experienced and appreciate the opportunity to address hisconcerns.Regards,*** ***
Customer Loyalty Representative Protect Your Home ADT Authorized Premier ProviderE: ***
Tell us why here