DEFENDERS d/b/a Protect Your Home

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me. It does not solve the entire issue, such as advertising from flyer price that does not make mention of a landline and the bait-and-switch installation increased pricing. I have better things to do than to continue to fight for fairness against an unethical company, such as Defenders, Protect Your Home. I will, however, continue to spread the word to warn others about this problem, just as I have seen through numerous, unresolved complaints online
Regards,
*** ***

Defenders
INCDBA Protect Your HomeDBA
Protect Your Home
Priority Way South DriveIndianapolis,
IN 46240Re: *** ***Complaint # ***Account # ***Dear
*** ***,This
letter is in response to the Complaint #***By way of background,
Defenders INC. DBA Protect Your Home is
an Indiana Corporation that specializes in selling residential alarm systems
We have been an ADT authorized dealer since that sells and installs ADT
monitored security systemsOnce the security system is installed, the contract
is then purchased, billed, serviced and maintained by ADT.Summation of Complaint:Owner of
complaint states she does not “understand” the terminology used in the previous
Revdex.com response.Acknowledgement of Resolution:In regards
to Complaint #10817240, we have
carefully reviewed the matter and bring forth the following recommendations Our notes reflect that client’s account is
closed, with zero balance, and no collection calls via our office has been
placed to the customerOur office has contacted client and clearly explained
the matterClient confirmed comprehending, therefore, no further resolve is
required.We
apologize for any inconvenience this matter has caused.Regards,Customer
Loyalty Representative Protect Your Home ADT
Authorized Premier ProviderTell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

April 20, 2015Revdex.com of Central Indiana NDelaware St#2020Indianapolis, IN 46204-2599 Defender Security Company DBA Protect Your Home Priority Way South Drive, Ste Indianapolis, IN Re: *** ***Complaint No***AcctNo*** Dear Ms
***,This letter is in response to the complaint # *** by *** ***By way of background, Defender Security Company DBAProtect Your Home is an Indiana CorporationWe have been an ADT authorizeddealer since that sells and installs ADT monitored security systemsOncethe security system is installed, the contract is then purchased, billed,serviced and maintained by ADTAfter reviewing the account, Mr*** called into Protect Your Home on April 6th toinquire about a security systemThe offer he initially called in was keypad, 2door or window sensors, motion and key fob for $99. After speaking to our representative, he wasable to customize his package they offered him regular sensors, a second motiondetector and an additional keypad for his backdoorHe was also offered anadditional $equipment credit to cover the other windows he has at thisresidence and a $VISA. Our salesagent did initially discussed the landline service for $ 36.99, but afterfurther discussion the cellular uplink was offered. The fee to install the cellular uplink waswaived which typically would be $99.00. The standard monitoring fee for this upgradedservice is $ Our installation security advisor arrived following day,on April 7th, 2015. Thecustomer did not continue with the installation because he did not recall thatthe pulse service was offered at monitoring rate at $44.99. The following day account holder had spokento our scheduling team in regards and confirmed the cancellation request We have requested the refund for $toback to his credit card and he should receive the refund within ten businessdays. We apologize for any inconvenience or frustration thatthe customer may have experienced and we appreciate the opportunity to addresshis concerns. Sincerely, Ana D***Customer Loyalty Representative Protect Your Home ADT Authorized Premier ProviderE: anamaria.d***@protectyourhome.com

October 25, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders IncDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN RE: *** *** Complaint No.*** AcctNo*** This letter is in response to the complaint # *** submitted by ***By way of background, Defenders, Inc. DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT Thank you for bringing this to my attentionAfter review, I do show Pulse being installed on August 8, There were downgrade performed on August 11, However, Defenders Protect Your Home does not bill youAt this time, Defenders will not be able to refund youADT Corporate handles your monthly billingPlease contact them at 800-369-option for the billing department Sincerely, DeUndre E*** Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This has not been resolved. Despite of the fact that they said they were dropping this they still sent it to a collection agency who is now trying to collect $1,from me! This is outrageous. They are not honoring their agreement with me through the Revdex.com My number is *** Thank you in advance for your assistance. Sincerely, *** ** ***

April 24, 2015 Revdex.com of Central Indiana NDelaware St#2020Indianapolis, IN 46204-2599 Defender Security Company DBA Protect Your Home Priority Way South Drive, Ste Indianapolis, IN RE: *** ***Complaint #***Account #*** Dear Ms***: This letter is in response to the complaint #*** filed by ***By way of background, Defender Security Company DBA Protect YourHome is an Indiana corporationWe have been an ADT authorized dealer since 1998that sells and installs ADT monitored security systemsOnce the securitysystem is installed, the contract is then purchased, billed, serviced andmaintained by ADT I have spoken to Ms*** regarding her ADT securitysystemWe have agree to pay her outstanding balance $on her old accountdirectly to ADT account services department and have processed this payment. Additionally we agreed to backdate the newcontract to the original point of installation so that her month agreementwill still begin on March 31, 2014. Weare tentatively scheduled to install the security system at her new location onMonday April 27, 2015. We apologize for any inconvenience he has experienced.Please let us know if you have any additional questions or concerns. Ana D***Customer Loyalty Representative Protect Your Home ADT Authorized Premier ProviderE: anamaria.d***@protectyourhome.com Tell us why here

August 16, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders INCDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN Re: *** *** Complaint No*** AcctNo***
Dear MsRichardson, This letter is in response to the complaint # ***by *** *** By way of background, Defenders, Inc. DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT After reviewing the complaint we are requesting the complaint be rerouted to ADT CORP LLCThe reason we are asking the complaint is to be rerouted is due to ADT CORP has been handling her billing since September 29, We apologize for any inconvenience or frustration that Ms*** may have experienced and we appreciate the opportunity to address her concerns and reach a resolution Sincerely, Ana D*** Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: anamaria.d***@protectyourhome.com

This letter is in response to the Complaint #***By way of background, Defenders INCDBA Protect Your Home is an Indiana Corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT.Summation of Complaint: Matter is related to cancellation of contractOwner of complaint purports that she is within her period of cancellation (in re contract) without penalty.Acknowledgement of Resolution:In regards to Complaint #***, we have carefully reviewed the matter and bring forth the following recommendationsDespite multiple attempts to reach an agreement, client has been resistant to reasonable efforts to resolveHaving exhausted multiple options, we will only consider a ROC (release of contract), requiring a 50% balance of fees ($881.82)Failure to comply with terms of “voluntary” contract, will result in account being transferred to 3rd party collectionsWe would like to resolve this matter in the most judicious way possible and look forward to working with the client to do soAll determinants are proposed relative to “standing” agreement (via contract) between client and companyClient should revert to terms and conditions of contract that “willfully’ and “legally” obligate her to a month agreement (w/limited relief).Again, our organization looks forward to reconciling this complaint in a timely fashionWe extend an apology in advance for any inconvenience this matter has caused.Regards,AnaMarie D***Customer Loyalty RepresentativeProtect Your HomeADT Authorized Premier Provider

February 12, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204-Defenders INCDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN Re: * *** Complaint # *** Account # *** Dear Ms*** This letter is in response to the Complaint #***By way of background, Defenders INC. DBA Protect Your Home is an Indiana Corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADTSummation of Complaint: Owner of complaint contemplates cancellingClient is disgruntled with level of service and manner in which issue has been handledClient is open to resolve on his termsAcknowledgement of Resolution: Offer Pendiregards to Complaint #***, we have carefully reviewed the matter and bring forth the following recommendationsOur records indicate that client is in chargeback status due to non-payment of accountClient would have to immediately resolve this matter with our Billing/Collections DepartmentThey can be reached at In re of a reduced length of contract, that is not a feasible resolve, as contract stands in its original formatUnilateral amendment to the contract is not an optionClient was informed during original sales call the length of contract and the voluntary agreement thereof, this manner binds him to the revolving agreement throughout the life of the contractContract will cease action months (years) from date of inceptionWe apologize for any inconvenience this matter has contributedRegards, Chase *** Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider Tell us why here

January 18, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders IncDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN RE: *** *** Complaint No*** AcctNo***
This letter is in response to the complaint # *** submitted by *** ***By way of background, Defenders, Inc. DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT In summary, the consumer would like the damages repaired from the installation of the system It appears one of my colleagues has been assigned this case internallyShe has made two attempts by phone to reach the consumerAnd has mailed a letter outlining the processes for the damagesAt this time, the agent is awaiting estimates for the repairs If the consumer would like to further discuss this, I can be reached directly at 317-860-I apologize for the inconvenience but appreciate the chance to address the concerns Sincerely, Emily B*** Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

January 29, 2015 Revdex.com of Central Indiana NDelaware St#2020Indianapolis, IN 46204-2599 Defender Security Company DBA Protect Your Home Priority Way South Drive,Ste Indianapolis, IN
Re: *** ***Complaint No***AcctNo Dear Ms***, Thisletter is in response to the complaint #*** filed by *** ***By way of background, Defender Security Company DBA Protect YourHome is an Indiana corporation that specializes in selling residential alarmsystemsWe have been an ADT authorized dealer since that sells andinstalls ADT monitored security systemsOnce the security system is installed,the contract is then purchased, billed, serviced and maintained by ADT I have researched this accountand sent a letter to Equifax asking to have the credit check removed from thiscustomer’s account. I sincerelyapologize for this inconvenience and hope that there are no negative effectsfor Mr. *** We apologize for anyinconvenience he has experiencedPlease let us know if you have any additionalquestions or concerns. Sincerely, *** ***Customer Loyalty Representative Customer LoyaltyADT Authorized Premier ProviderOffice: 317-957-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Defenders had attempted to charge the credit card for the months of May, June and July 2017, but the expiration date had expired I was told that Defenders had only attempted to call me One time each month, but I had never received a call from them and wasn't aware of the expired card date I never received any further notice from Defenders by postal mail or emails from them and feel that they should have attempted to make more calls to me I would have gladly given them the updated expiration date, but they chose to send my account to the collection agency My payment to the collection agency was made for the remaining two years of the original contract, and I was told that my service would be reinstated by Defenders once the payment was made
Regards,
*** ***

April 17, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders IncDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN Re: *** *** Complaint No*** AcctNo***
Dear Ms***, This letter is in response to the complaint # *** submitted by *** ***By way of background, Defenders, Inc. DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT In summary, Mr*** states they were advised of a day cancellation window versus a three day cancellation windowHe advised that they initially wanted exterior cameras but found out after the fact that we did not install them anymoreLastly, he discovered that his system was on a familiarization period and thought he was being actively monitored during that timeIdeally, he would like released without penalty I contact Mr*** to discuss these concernsHe and his wife had already made many calls into our company in regards to cancellation of the alarm systemHis wife contacted us within the three day cancellation window, but kept the alarm system based on the resolution offer presentedThey were offered one free smoke ($value) and a motion detector ($value) at no cost to themThey were also provided an additional $in Visa gift cards to purchase cameras outside of the company, a refund of $54.06, and a three month credit refund of $She accepted this offer in order to keep the alarm systemIt was advised that we were not longer offering exterior camerasThis was determined the same day as their installationSome of these incentives are still being processedThere is no day cancellation windowWe only offer a three day cancellation windowMr*** acknowledged the three day window listed in the contract termsI am having his claim investigated and advised that if I am able to confirm his allegations as true, I could proceed with a release from contractBut at this time, a release from contract is denied due to the accepted offer his wife tookI offered to schedule a service to correct the system and install the additional items, but he refused He alleges advertisement, but the advertisement he called in one states ADT authorized premier provider Protect Your HomeHe also said our technician drove an unmarked carI advised that our technicians are not equipped with company vehiclesMr*** proceeded with another company and did not make us aware until after the installation took placeI advised that unfortunately, a release from contract is not yet warranted at this timeI apologize if Mr*** was inconvenienced during this process, but I appreciate the opportunity to address his concerns and help come to a resolution Sincerely, Crystal F* Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

August 1, Revdex.com of Central Indiana NDelaware St#2020Indianapolis, IN 46204-2599 Defender Security Company DBA Protect Your Home Priority Way South Drive, Ste Indianapolis, IN Re: *** ***Complaint No***AcctNo
*** Dear Ms*** This letter is in response to the complaint # *** by *** ***By way of background,Defender Security Company DBA Protect Your Home is an Indiana CorporationWehave been an ADT authorized dealer since that sells and installs ADTmonitored security systemsOnce the security system is installed, the contractis then purchased, billed, serviced and maintained by ADT After reviewing the account, we do show in our recordsthat this account is cancelled and a refund has been placed in Mr***accountI have requested this refund be expedited, if not already processed.We will ensure that the refund is promptly returned. We apologize for any inconvenience or frustration thatthe customer may have experienced and we appreciate the opportunity to addresshis concerns. Sincerely, Amanda H***SrManager, Customer LoyaltyProtect Your Home ADT Authorized Premier ProviderE: ***Office:***

May 24, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders IncDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN RE: *** *** Complaint No*** AcctNoN/A
Dear Ms***, This letter is in response to the complaint # *** submitted by *** ***By way of background, Defenders, Inc. DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT In summary, Ms*** made the request to be removed from our mailing listI placed the address on our internal do not mail list to ensure all mail is stopped at the addressI apologize for any inconvenience this may has caused Sincerely, Crystal F* Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

May 18, 2015 Revdex.com ofCentral Indiana N.Delaware St#2020Indianapolis,IN 46204-2599 DefenderSecurity Company DBA ProtectYour Home 3750Priority Way South Drive, Ste Indianapolis,IN Re:
*** ***ComplaintNo***AcctNo *** Dear Ms.***, This letter is in response to the complaint # ***filed by *** ***By way of background, Defender SecurityCompany DBA Protect Your Home is an Indiana corporationWe have been an ADTauthorized dealer since that sells and installs ADT monitored securitysystemsOnce the security system is installed, the contract is then purchased,billed, serviced and maintained by ADTAfter reviewing the account we show Ms*** *** didcontact us on July 2, to inquire on service due to her recently purchasinga new homeMs*** also advises our sales agent that she has receivedseveral flyers regarding the offer of hardwired d/w sensors or wirelessd/w sensors in the base packageAND a $visa for signing up with ProtectYour Home. During the initial sales callit was disclosed that we do have month agreement and it was included duringthe recorded terms and conditions towards the end of the phone call.Additionally, the flyers she has received does disclose there is a monthagreement in the fine print as wellI also show the account was cancelled due to non-payment onMarch 4, The last payment ADT received from the account holder was onSeptember 2, Ms*** was sent a letter on the December 2, 2014advising is account was days delinquent and she would need to submit forpayment. We show there was anotherletter send to the customer after days past due on the January 2, Ms.*** was also sent letter notifying her account was in jeopardy ofcancellation due to non-payment on the February 2, Ms*** did contact ADT account services on April 4,2014 to find out her past due balance onthe account and was advised her past due balance was $274.57. She did request to pay her balance at thetime however the agent advised the account was cancelled due to non-payment andshe would need to speak to our internal collections department. Ms*** was advised the termination costof the contract or she could reinstate her accountHowever, she was notwilling pay the fees to reinstate her accountWe do charge a reinstatement feeof $+ months ($149.97) in advance as well as the past due balance of $324.56. One of our escalation specialist also attempted to contactthe account holder on several occasions to address her complaint but wereunsuccessful in speaking to herOur representative was finally able to speakto Mr*** on May 4, he was willing to pay his termination costWedid offer to lower the termination cost to $1,provided him the collectioncompany contact phone directly.We apologize for any inconvenience or frustration that thecustomer may have experienced and we appreciate the opportunity to address hisconcerns. Sincerely,Ana ***Customer Loyalty Representative Protect Your Home ADT Authorized Premier ProviderE: anamaria.***@protectyourhome.com

December 31, 2014 Revdex.com of Central Indiana NDelaware St#2020Indianapolis, IN 46204-2599 Defender Security Company DBA Protect Your Home Priority Way South Drive, Ste Indianapolis, IN
Re: *** *** Complaint No***AcctNo. *** Dear Ms***, This letter is in response to the complaint #*** filed by *** ***By way of background, Defender Security Company DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT I have researched this account and spoken to the customer to obtain more details. The customer was promised that his monthly rate would be $for a “wireless” system. The customer understood this to mean that the communication between ADT and alarm system would be over cell towers. The cell uplink was installed which is an $per month difference, I have agreed to refund the customer the $that is the $per month over the life of the contract. I have also agreed to add additional window sensors and an emergency medical pendant to assist the customer with feeling safe in her home. We apologize for any inconvenience he has experiencedPlease let us know if you have any additional questions or concerns. Sincerely, *** ***Customer Loyalty Representative Customer LoyaltyADT Authorized Premier ProviderOffice: 317-957-

June 22,2015Revdex.com of Central Indiana NDelaware St#2020Indianapolis, IN 46204-2599 Defender Security Company DBA Protect Your Home Priority Way South Drive, Ste Indianapolis, IN Re: *** Complaint No***AcctNo*** Dear Ms
***, This letter is in response to the complaint # *** by *** ***By way of background, Defender Security CompanyDBA Protect Your Home is an Indiana corporation that specializes in sellingresidential alarm systemsWe have been an ADT authorized dealer since 1998that sells and installs ADT monitored security systemsOnce the securitysystem is installed, the contract is then purchased, billed, serviced andmaintained by ADT After reviewing the complaint we do show that Ms*** sentin her cancelation letter within the rights of recessionWe confirmed the removalof the equipment that was installed on June 12, In regards to the claimof our installation security advisor having Ms***’s house guest sign heragreement, we have furthered the concern to upper management to investigate thecomplaint. We will ensure this isaddress with the proper managementWe apologize for any inconvenience orfrustration that the customer may have experienced and we appreciate theopportunity to address his concerns. Sincerely, Ana D***Customer Loyalty Representative Protect Your Home ADT Authorized Premier ProviderE: anamaria.d***@protectyourhome.com Tell us why here