DEFENDERS d/b/a Protect Your Home

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to meIn addition to the refund, per my unit Staff Judge Advocate (Attorney), I would like a letter stating that this action has been removed from my credit report and I do not owe any fees.
Regards,
*** ***

November 20, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders IncDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN RE: *** *** Complaint No*** AcctNo*** This letter is in response to the complaint # *** submitted by *** ***By way of background, Defenders, Inc. DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT I spoke with the consumer and a service appointment to address any system issues is scheduled for November I have requested the service manager attend this appointment to ensure the system is in working order after the appointment is completeA reimbursement for two months of services will be mailed to the customerI will follow up with the consumer after the appointment is completed to address any further concerns I apologize for the inconvenience and appreciate the opportunity to address the concernsIf the consumer has any further questions or concerns, I can be reached directly at 317-860- Sincerely, Emily B*** Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

February 21, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders IncDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN Re: *** *** Complaint No*** AcctNo*** Dear Ms***, This letter is in response to the complaint no*** submitted by *** ***By way of background, Defenders, Inc. DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT The customer’s rebuttal is dated before my initial response was sent and was simply an update to her original complaint filed on February 10, My response will remain the same as nothing has changedThe account has been cancelled and the equipment was returned In summary, Ms*** states that she contacted ADT in regards to a monitored alarm system but was set up through Protect Your Home insteadShe states that she discussed a monitoring rate of $27.99, but the technician installed her at $for the cellular serviceShe is not satisfied with the cancellation process although she did not sign any paperworkShe would like the equipment removed and have her money returnedShe also states that this should be considered advertisement because she called ADT and got Protect Your Home instead Ms*** contacted Protect Your Home on a marketing creative generated by Protect Your Home DF-PS-3RD-1216-VThis advertisement does state Protect Your Home as the Authorized Premier Provider for ADTWe meet all compliance standards set by ADTThe advertisement promotes a monitoring rate for $27.99, a $Visa gift card, and a basic equipment package valued at $There are other rate plans available depending on how the service is monitored At the installation on February 7th, the technician connected the service via cellular uplinkWithout a landline, the service needs to be connected through a cellular connectionThe rate for this service is $Ms*** is correct that no paperwork was signed that day, but signals were ran to ADTSince signals were ran, ADT saw the system as active and functionalADT requires a written notice of cancellation form in order to process the cancellationWhen Ms*** contacted Protect Your Home to cancel, she was advised of these steps in which she followedThe account was cancelled February 10, and the equipment was removed on February 13, Since she cancelled, she will receive all of her funds backI apologize if she was inconvenienced during this process, but I appreciate the opportunity to address her concerns and make sure her account was taken care ofSincerely, Crystal F* Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.We have NOT received the $overdraft refund as of 1/15/15. I called and asked about it and we were told a paper check was mailed on December 31, 2014. I was also informed that we would not be able to have replacement check sent until days after the initial check was cut and if it had not been cashed. To insinuate that the matter is resolved is hardly the truthSecondly, if the statement regarding "card sent directly to customer" is suggesting that we didn't have to pay $to receive said gift card, that would be incorrect as well - see document attached. The exception would be if ANOTHER $gift card has been requested and we were not made aware - in which case - that would be wonderful, but very doubtful that this is the case. While, I am thankful that the $has been refunded back to my account - the issue still remains that I had to fight for weeks and send document after document after document to PROVE that the company made a huge mistake. Their good-will token was a gift card that I had to pay to receive. Here are my concerns:1) What actions are being implemented by the company to prevent this from happening to someone else?2) What SOP revisions are being made to allow for customer to receive money is a timely fashion when it was taken from them - to weeks is a ridiculous and unnecessary turn around time. 3) What advertising revisions are being made to make the customer aware that their $gift card is going to cost them $to receive it - because I ASSURE you, it is no way shape form or fashion verbally communicated.4) Where are the customer service ethics and values? Request to speak with management is refused - you merely get a lead. They take your money and make you perform a horse and pony show to get it back. How much is your time worth? Perhaps, I should calculate up my time on hold, printing copies, faxing paperwork, arguing with customer service reps and send a bill for my time. It has been made CLEAR that my time is of no value or importance, only taking my money. It is quite possible that I will never be satisfied with the outcome of this complaint - Protect Your Home claims it is resolved and yet, it still remain open, with me being owed money and left holding the bag. I am SO thankful that I can say that my personal business has never had a Revdex.com complaint and it's been in business for years. Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I had to close that account to prevent any further charges to us and have so advised Kevin Allsabrooks who is going back to accounting as of 3/2/to have them issue us a *** since they cannot reverse a charge on an account already closed. As we advised Kevin, we told him that that account was closed when he called with the settlement option. Upon receipt of the funds we will accept their settlement.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

February 10, 2015 Revdex.com of Central Indiana NDelaware St#2020Indianapolis, IN 46204-2599 Defender Security Company DBA Protect Your Home Priority Way South Drive,Ste Indianapolis, IN Re: *** *** Complaint No***AcctNo. *** Dear Ms. *** Thisletter is in response to the complaint #*** filed by *** ***By way of background, Defender Security Company DBA Protect YourHome is an Indiana corporation that specializes in selling residential alarmsystemsWe have been an ADT authorized dealer since that sells andinstalls ADT monitored security systemsOnce the security system is installed,the contract is then purchased, billed, serviced and maintained by ADT We have researched this accountand found that the customer has had multiple letters sent to the home addressof: *** * *** *** *** ** 80751. I have an email address of ***@comcast.net, I willbe placing another fraud packet in the mail to the above address as well asemailing a copy of the paperwork to the email address I just listed. Once I receive the customer’s response to theletter I will be able to investigate the claim and proceed from there. We apologize for anyinconvenience he has experiencedPlease let us know if you have any additionalquestions or concerns. Sincerely, *** ***Customer Loyalty Representative Customer LoyaltyADT Authorized Premier ProviderOffice: 317-957-

April 17, 2015 Revdex.com of Central Indiana NDelaware St#2020Indianapolis, IN 46204-2599 Defender Security Company DBA Protect Your Home Priority Way South Drive, Ste Indianapolis, IN Re: *** ***Complaint No.***AcctNoN/A Dear Ms
***,This letter is in response to the complaint # *** by *** ***By way of background, Defender Security Company DBAProtect Your Home is an Indiana CorporationWe have been an ADT authorizeddealer since that sells and installs ADT monitored security systemsOncethe security system is installed, the contract is then purchased, billed,serviced and maintained by ADTAfter reviewing the account, Ms*** called intoProtect Your Home on April 7th. She received a flier for a basic package for $99.00. The offer includes either fifteen hardwired orseven wireless sensors in the base package. She also received a $visa and a second free key fob for signing upwith Protect Your HomeOur advertisement do disclose that we are authorizedPremier Provider of ADT Security additionally our fine print on the flyer doesdisclose our name as well our parent company Defender Direct, as well as ouraddress We have reviewed the initial call and forwarded the informationto the appropriate management team to address the professionalism accordingly.We have removed Ms***’s information from our internal Do not Call list aswell as our Do Not Mail list. We apologize for any inconvenience or frustration that thecustomer may have experienced and we appreciate the opportunity to address hisconcerns. Sincerely, Ana D***Customer Loyalty Representative Protect Your Home ADT Authorized Premier ProviderE: anamaria.d***@protectyourhome.com

I have contacted the customer and left a detailed request for the customer to return my call so we can discuss the issues that he is having

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I received their two calls, but after the experience I've had with their company, I will no longer communicate with them in a way that is not recorded and that can be falsified, such as the misinformation they gave in their email:As stated in the fax cover page, both the most recent statement AND recent activity up to March 2nd were in the faxThey should have also noted the cover page lists seven pagesDid you they lose the remaining documents? Have they been stolen by their employees?I ask that they please locate the remaining documents and respond with why I was asked to submit Sensitive documents if they didn't believe the refund should have appeared in my account, as they insinuated that it had.Thank you!
Regards,
*** ***

November
3, 2015Revdex.com of
Central IndianaN
Delaware St#2020Indianapolis,
IN 46204-2599Defenders
INCDBA Protect Your HomeDBA
Protect Your Home
Priority Way South DriveIndianapolis,
IN 46240Re: *** ***Complaint # ***Account # ***Dear
Ms***,This
letter is in
response to the Complaint #***By way of background,
Defenders INC. DBA Protect Your Home is
an Indiana Corporation that specializes in selling residential alarm systems
We have been an ADT authorized dealer since that sells and installs ADT
monitored security systemsOnce the security system is installed, the contract
is then purchased, billed, serviced and maintained by ADT.Summation of Complaint:Owner of
complaint alleges grounds for release of contractHe states that he submitted
fax within allotted time frame of day “rights of rescission.”Acknowledgement of Resolution:In regards
to Complaint #***, we have
carefully reviewed the matter and bring forth the following recommendationsWe
have reviewed the faxes submitted by client on the dates of: 9/and 10/and
determined that we will honor the notice of cancellationWe ask that the client
contact Customer Care (@ 9554) to schedule a convenient time for system
removalOnce the system has been removed, we will refund the customer his
original installation fee ($107.17).Our
organization looks forward to reconciling this complaint in a timely fashion
We extend an apology in advance for any inconvenience this matter has
contributed.Regards,Customer
Loyalty Representative Protect Your Home ADT
Authorized Premier ProviderTell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I do not accept this responseThe company I was assumingly doing business with was ADT and not PROTECT YOUR HOMEOnce it was realized, after the installation, that a third party was being used and ADT DID NOT disclose this information, I decided to look at other companies for home securityThe representatives at Defender were told I did not appreciate the nondisclosures and misinformed informationThey were warned that another company was being looked at by meThey offered MY WIFE, who is not on the account, so called "perks" in order to stay with themShe was unable to talk with me until after the fact due to me working during her phone conversationsI do not feel I was correctly informed, and did not receive what has been stated regarding an additional motion detector or a smoke alarmDefender was going to have me pay $for exterior camera's, thankfully I did not, and found out shortly after the offer of gift card that this company did not even install exterior camerasThere was already one motion detector installed and there was no statement agreed about a smoke alarmThe phone conversations are not being listened to by DefenderI am wanting my account closed without penalty fees and someone to pick up the little amount of equipment that was partially installedI am not interested in being part of Defender's customer baseThey were notified prior to me finding out that my system was placed on "Test Mode" the entire week without my knowledge or authorizationI want to have this resolved soon and my credit report cleared of Defender's so called debt.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
From: *** *** Sent: Friday, June 30, 6:44:PM To: info Subject: Re: You have a new message from the Revdex.com of Central Indiana complaint #*** subject title complaint number *** rebuttal for A.D.Tsecurity IN APRIL WE RECEIVED E-MAILS FROM A.D.TOFFERING US A PACKAGE DEAL AND WERE TOLD WHAT WE WOULD RECEIVETHEY WANTED A $PAYMENT FIRST WHICH WE GAVE, THEY TOOK OUT $OUT OF OUR ACCOUNT 4-13-THEY THEN SET UP A TIME FOR THE TECHNICIAN TO COME OUT AND INSTALL THE SYSTEMHE QUICKLY TOLD US THAT WHAT WE AGREED TO WAS NOT RIGHT, I THEN ASK HM WHAT I NEEDED AND HOW MUCH IT WOULD COSTWE REACHED AN AGREEMENT OF THE $THEY HAD ALREADY TAKEN AND MY GIVING THEM A $CHECK AND GIVING UP OUR $GIFT CARD, AND NOT PUTTING IN THE MOVEMENT SENSOR INSIDETHIS WAS AGREED ON WITH NO OTHER INSTALLATION CHARGES AND SETTING UP A $PER MONTH AGREEMENT. HE CAME ABOUT 11:IN THE MORNING AND I TOLD HIM BEFORE HE STARTED I NEEDED TO LEAVE ABOUT 4:BECAUSE WE WERE GOING TO A GOSPEL MEETINGI GAVE HIM THE $CHECK EARLY AND WHEN HE WAS NEARLY FINISHED EXCEPT SHOWING ME HOW TO USE THE SYSTEM AND SIGNING A CONTRACT, WHICH BY THEN WAS AFTER 5:P.MHE HAD A CONTRACT ON HIS COMPUTER WHICH HE ASKED ME TO SIGNI LOOKED AT IT AND AT THE BOTTOM IT SHOWED I HAD A $SOMETHING BALANCE DUEI TOLD HIM I WOULD NOT SIGN THAT DIFFERENT CONTRACT THAN WHAT WAS AGREED ONI THEN TOLD HIM TO TAKE THE SYSTEM OUTTHEN IN A FEW MINUTES I TOLD HIM I WOULD STILL SIGN A WRITTEN CONTRACT IF IT STATED EVERYTHING THAT I WOULD RECEIVE AND SHOWING ALL CHARGESHE WENT TO HIS VEHICLE AND I THINK CALLED SOMEONE AND CAME BACK WANTING ME TO SIGN AN ALMOST BLANK CONTRACTI REFUSED TO SIGN A BLANK CONTRACTHE LEFT WITHOUT A SIGNED CONTRACT OR SHOWING ME HOW TO USE IT( I AM YEARS OLD AND HAVE NEVER HAD ONE OF THESE) I TRIED CALLING THEM SEVERAL TIMES WITH NOTHING ACCOMPLISHEDONE OF MY SONS IS A LAWYER AND I HAD HIM TO SENT OUT SEVERAL LETTER TO THE COMPANYI ALSO CONTACTED THE Revdex.com. WITH NO CONTRACT AND MY NOT USING THE SYSTEM BECAUSE THEY HADN'T SHOWN ME HOW THEY STILL STARTED TAKING OUT PAYMENTS OUT OF MY ACCOUNTTHEY TOOK OUT $APRIL 13-17, MY $CHECK, $APRIL 14-2017, $APRIL 13-2017, $MAY 11-STILL I CAN'T USE AND NO CONTRACTAFTER B.B.BCONTACTED THEM THEY CALLED ME AND TOLD ME THEY WOULD GIVE ME PART OF THE MONEY BUT COULDN'T GIVE ME ALL OF IT AND I WOULD ALSO HAVE TO SIGN A CANCELLATION FOR THE CONTRACTI TOLD THE LADY I COULDN'T CANCEL A CONTRACT THAT IS NOT IN FORCE AND I DIDN'T SIGNI DO NOT WANT THEIR SYSTEM BECAUSE I WANT TO DO BUSINESS WITH A COMPANY I THINK I CAN TRUSTI WANT A FULL REFUND AND I WILL FIX THE HOLES THEY LEFT IN ROOMS IN MY HOUSE PANNELING. WHENEVER I RECEIVE ALL MY MONEY BACK IN MY ACCOUNT WE CAN SET UP A TIME FOR YOU TO GET YOUR EQUIPMENTIF YOU DECIDE YOU WOULD RATHER KEEP MY MONEY THAN TO PICK UP YOUR SYSTEM THAT WILL BE FINEI WOULD JUST LIKE TO GET THIS FINISHED THANK YOU *** ***

October 17,
Revdex.com of Central Indiana
NDelaware St#
Indianapolis, IN 46204-
Defender Security Company
DBA Protect Your Home
Priority Way South Drive, Ste
Indianapolis, IN
Re: *** ***
Complaint No***
AcctNo. ***
Dear Ms***,
This letter is in response to the complaint #*** filed by *** ***By way of background, Defender Security Company DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT
We have researched into Mr***’s complaint and located his account. Our records show we installed an alarm system for him on May 24, 2014. The sales record shows they did offer a Wireless Touchpad (a $value) OR an exterior camera (a $value) and we installed the WL Touchpad for Mr***
I did call and speak with Mr. *** today. I explained the sales offer and Mr. *** stated he might have misunderstood the offer. However, I did offer to provide an exterior motion camera at no cost to Mr***. I also explained this would require an upgrade to his Pulse system, which would increase his monthly rate to $and require a separate $camera activation fee. Mr. *** thanked me for my offer and stated he would think about it and let me know if he decided to take advantage of the offer
We apologize for any inconvenience or frustration that the consumer may have experienced and we appreciate the opportunity to address his concerns
Sincerely,
Customer Advocate
***@protectyourhome.com

October 31, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders Incdba Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN Re: *** *** Complaint No*** Account No***
Dear Ms***, This letter is in response to the complaint # *** by *** ***By way of background, Defenders, Incdba Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT In summary, Ms*** is disputing the contract termination charges due to relocation and break-inShe also states that the technician accidently activated the alarm system during a service callMs*** contacted Protect Your Home on April 12, in regards to an ADT monitored alarm systemShe called in on a promotion and was to receive a free basic package of equipment and a $Visa gift cardAn installation fee of $was paid and the installation was scheduled and competed on April 13, Ms*** did not make ADT or Protect Your Home aware of any loss or brethat took place on April 16, The service appointment, scheduled for April 21, 2016, was to address her dissatisfaction with the siren volumeShe also wanted an installation of additional sensorsThere was no mention of a break-inThe technician that she is questioning on April 21, is the same technician who installed the alarm system on April 13, A tamper signal may have been tripped at a service call in error, but the technician had proof of who was and was able to present it at the time of this incidentThis is not a means to be released from the contractWe can validate that he is an employee of Protect Your HomeIt was brought to our attention on May 10, that Ms*** was not the home ownerThe true home owner, *** ***, submitted proof of ownership of the home and stated that *** *** was a “squatter” and did not have permission to reside at this addressMs*** was evictedMs*** will be held responsible for the balance of contractHer account has been sent to an outside collections agency known as *** *** ***She can contact them at ***I apologize if Ms*** was inconvenienced during this process, but I appreciate the opportunity to address her concerns and help come to a resolution Sincerely, Crystal F* Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

April 3, 2015 Revdex.com of Central Indiana NDelaware St#2020Indianapolis, IN 46204-2599 Defender Security Company DBA Protect Your Home Priority Way South Drive, Ste Indianapolis, IN Re: *** ***Complaint No***AcctNo
*** Dear Ms.***: This letter is in response to the complaint # *** by *** ***By way of background, Defender Security CompanyDBA Protect Your Home is an Indiana corporation We have been an ADT authorized dealer sincethat sells and installs ADT monitored security systemsOnce the securitysystem is installed, the contract is then purchased, billed, serviced andmaintained by ADT In review of the account, the security system wasinstalled on December 13, 2014. Thecustomer contacted us December 22nd regarding system issuesregarding the sensors. Ms*** called requesting to cancelher contract, and we offered a service appointment to resolve the issues with thesensors She declined scheduling an appointment.She was advised that she would be responsible for the termination cost of thecontract before she disconnected the call The account holder’s spouse called in regarding theissues with the system short time later, we again advised that we are going toneed to the opportunity to address the concernsShe also called January 9, aswell as February 20, regarding the cancelation on the account they wereadvised they are responsible for the terms of the agreement I contacted the account holder in response to thiscomplaint and left my direct contract informationThere is a past due balance$currently on the account, and we are willing to adjust some or all ofthis balance in an effort to resolve her concernsIn the meantime, I confirmedwith ADT monitoring center that they have been monitoring the system and thecurrent monthly test signals show there are no issuesWe have confirmed thesecurity system is responding back to monitoring center as well We apologize for any inconvenience or frustration thatthe customer may have experienced and we appreciate the opportunity to addresshis concerns. Should she like toschedule a service appointment, she may contact me at the number listed below. Best Regards, Ana ***Customer Loyalty Representative Protect Your Home ADT Authorized Premier ProviderE: anamaria.***@protectyourhome.com

June 3, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders IncDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN Re: *** *** Complaint No*** AcctNo*** Dear
Ms***, This letter is in response to the complaint # *** by *** ***By way of background, Defenders, Inc. DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADTAfter reviewing the account we show Ms*** did call in to move the service December 23,from her previous address of *** * *** *** *** ***When the customer was installed at that address they were provided our movers process Instructions to assist customers with moving their system are included with information provided at installationThe instructions that advise “ As a part of Defenders, Incdba Protect Your Home’s continued commitment to you, if you purchase a home in a Defenders or Protect Your Home service area, you may be eligible to have a basic security system installed in your new homeA new monitoring agreement will be requiredAdditional charges will apply where applicableFor more information or to schedule your new installation, please contact our movers department at 1-877-542-during the following hours: Monday-Friday,8am-midnight,ET|Saturday,8am-8pm,ET|Sunday,11am-7pm,ETDuring the call when she called to move the service it discloses what is covered in the moveIn regards to her billing she would need to refer this part of the complaint to ADT directly regarding the billing from her *** *** Address vs her current addressIn regards to the service appointment we show she did have service scheduled service on January 25, in regards to the glass breakThe carbon service appointment was scheduled for February 22, however the job was cancelled due to Ms*** did pay her termination cost on February 16,In effort to resolve the complaint in regards to her overall experience we are willing to refund half of the total termination cost she paidWe are going to refund half of the termination cost she paid on February Ms*** would receive refund of $back to credit card ending in ***We apologize for any inconvenience or frustration that Ms*** may have experienced and we appreciate the opportunity to address her concerns and reach a resolution Sincerely, Ana D*** Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: anamaria.***@protectyourhome.com

May 18,
Revdex.com of Central Indiana
NDelaware St#
Indianapolis, IN 46204-
Defenders IncDBA Protect Your Home
DBA Protect Your Home
Priority Way South Drive
Indianapolis, IN
Re: *** ***
Complaint No***
Acct
No***
Dear Ms***,
This letter is in response to the complaint # *** submitted by *** ***By way of background,
Defenders, Inc. DBA Protect Your Home is
an Indiana corporation that specializes in selling residential alarm systems
We have been an ADT authorized dealer since that sells and installs ADT
monitored security systemsOnce the security system is installed, the contract
is then purchased, billed, serviced and maintained by ADT
In summary, Ms*** states that she did not receive all
of the equipment that was part of her installation orderSince it was not
installed she would like the charge refunded and keypad installed
Ms*** upgraded her alarm services to Pulse with video
and home control featuresThis included the keypad (door lock), lamp control,
camera, and some other upgradesMs*** was not explained that what she paid
for was the activation for the level of service she wantedShe has now been
advised and has decided to have the charges refunded and not have the system
upgradedShe said she would prefer to have the basic Pulse servicesI advised
that a new contract will need to be collectedI am currently working on making
that happenA full refund has been submitted for the activationI apologize
for the poor experience
Sincerely,
Crystal F*
Customer Loyalty Representative
Protect Your Home
ADT Authorized Premier Provider
E: [email protected]

December 23, 2014 Revdex.com of Central Indiana NDelaware St#2020Indianapolis, IN 46204-2599 Defender Security Company DBA Protect Your Home Priority Way South Drive,Ste Indianapolis, IN Re: *** *** Complaint No***AcctNo *** Dear Ms*** Thisletter is in response to the complaint #filed by *** ***.By way of background, Defender Security Company DBA Protect Your Home is anIndiana corporation that specializes in selling residential alarm systemsWehave been an ADT authorized dealer since that sells and installs ADTmonitored security systemsOnce the security system is installed, the contractis then purchased, billed, serviced and maintained by ADTWehave received Mr***’s concern regarding service of his security system. Please contact me via one of the methodsbelow to further discuss your accountWe apologize for any inconvenience hehas experiencedPlease let us know if you have any additional questions orconcerns. Sincerely, Emily R***Customer Loyalty Representative317.***@defenderdirect.com