Days Inn

Review: My son is 16 and pursuing a scholarship through his travel baseball. In June 2015 we were schedule to play at [redacted] in front of college coaches and scouts. The team arranges a hotel nearby, the venue coordinator is [redacted] baseball. I receive a email in April with hotel confirmation of Days inn [redacted]. Initially for Friday and Sat night. Once the game schedule came out may 26, I realized we did not need the Friday night reservation because we had a late game 12:30 pm. I emediatly call Days inn to adjust the reservation they already had my name and credit card information. I recieved a new email with a new confirmation number May 26, I took a screen shot with my iPad. June 6 come we stay at the Days in as required by our team and [redacted] baseball, pay our bill for Saturday night leave and went home. Much to my surprise and dismay when my Discover credit card bill came I was errounously double charged for two additional nights. I firmly believe that The hotel manager Mr. [redacted] is aware of his error and deceptively trying to defraud me and my credit card. I have suffer much stress over these false charges and have spent over 8 hours on the phone trying to rectify. I have documented proof that I am clearly in the right and my credit card company made errors in the dispute. I personally reach out to Mr [redacted] but he continues to pursue his fraudulent path despite solid evidence supporting my position. Days inn customer service is a joke. If you manage to get through they promise to contact or call you back but never do despite several attempts. Please help me resolve this ( criminal ) action by Mr. [redacted] , Days Inn and [redacted] Baseball tournaments. I am sure there are other victims to there shady business dealings. I have suffer each time my credit card bill comes in to find the issued is not resolved. It causes me to have chest pain as my blood presser rises. I find it unbelievable that it has come to this. My conclusion is it is a bad merchant.Desired Settlement: 1. Correct Bill2. Apology from Days Inn and Mr. [redacted]3. Stop [redacted] Baseball from requiring shady hotels and Profiting from it. Note: out of all baseball tournaments this organization exploits the most the have very limited contact info. I can provide specific if necessary.

Business

Response:

In response to your complaint, we would like to state that we received a contracts form [redacted] out of [redacted]. They were representing the [redacted] Baseball 2015 summer games. According to [redacted] all teams had to sign their own contract with [redacted] with the terms & conditions policy for cancellations (see attached).Ms. [redacted] who represented the [redacted] team, who has been doing contracts with [redacted] for several years and has informed their team members of the policies.We have been working with this gentleman since July. Enclosed you will find the documentation to support our case:1) 2015 [redacted] Baseball Hotel Agreement with Days Inn-January 9, 20152) [redacted] contract [redacted] ([redacted]) with Days Inn - January 16, 20153) Copy of [redacted] rooming list with your client's info:4) Your client made his own reservation with Days Inn Central Reservation System on May 23, 2015 @ 11.01PM for arriving on June 6, 2015 and departing 06/07/2015, and did not cancelled his reservation within cancellation period with the CRS. That is the reason he was charged for one night as a "NO SHOW" in the amount of $99.95 +Tax. We had no control over his actions. He should have called the central to cancel his reservation. 5) Your client visited to the property in the month of June 2015 and threatened us to issue him the credit rather than contacting to the CRS where he made his reservation. He told us that if we issue him the credit, then he was going to right a good report about us, otherwise he was going to complain to Revdex.com. ( He was barking at the wrong tree)6) Then your client disputed the charges with his credit card company (Discover Card), on 08/25/2015 and 10/23/2015. Both times we have submitted this information to the Discover Credit Card Company and the case resolve in to our favor both times.ln response to his statement in reference to my action along with Days Inn and [redacted] Baseball Tournament. I would like to ask him how come we all parties are wrong and he is right?He is trying to get his money for his own mistakes and not cancelling his reservation with in the "cancellation period".Next time he should let his reservation handle through the proper channel before he makes other mistakes.I hope this information is sufficient to clear the matter and make him understand the legality of the issue before he files the complaint to you and waste everybody's time.Thank you,[redacted]General Manager

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear I am not satisfied with this response. What this man did is equal to reaching his hand in my pocket and steeling 200 dollars. I have a reservation through [redacted] and [redacted]. As required by [redacted] Baseball. After receiving the schedule I determined that Friday night stay was not necessary. I called Days inn and changed the reservation to Sat night only. I have stayed in many hotel with travel baseball and changed reservations with no trouble at all. I do not under stand why this man can't understand this simple concept of reservation change. Same name used ( [redacted]) same credit card used (discover card) you would think the computer would connect the dots. When I showed up they said yes I see you have a reservation for Sat. Night and your Discover card on file. Not you have a reservation for Friday and two for Sat night!On a separate note this is a bad hotel skizzy and dirty. You know something is wrong when the person in front of you at the check in desk is asking for their money back and they keep bars and padlock across the breakfast area. When we left on Sunday their was a burning smell like wires on the third floor. I'm sure they are in violation of multiple safety issues.What [redacted] baseball is doing is not right. What gives them the right to dictate where players families should stay and profit from it without accountability? I looked on line and this hotel advertises 60 dollar a nights room and [redacted] has the players paying over 100 dollars. It's all a big scam.To sumerise I stay in this poor hotel for one night June 6 2015 Sat night. One month latter I get my credit card bill and find I was charged for two additional nights. This was done without my knowledge or approval. I have my original reservation, my change of reservation and coresondance with [redacted] as screen shots on my iPad. Please don't let this man, this hotel chain, or [redacted] baseball victimize any more innocent baseball families it is wrong unscrupulous and bad business! The public needs to be made aware.If this poor man needs money so bad I be happy to provide a donation but steeling is not to be tolerated.

Regards,

Business

Response:

We received your copy of Mr. [redacted] credit card statement what he does not show is the Credit issued back this card on the 18th of June in the amount of $111.75. That was for the night he was doubled booked. Ms. [redacted] who is in charge of making his son's teams reservation send us a rooming list with guest credit card information for booking the team. If he talks to Ms. [redacted] he should have informed her of his change in plan allowed her to call and makeadjustments. Again I am sending you a copy of the contract Ms. [redacted] signed with [redacted] Baseball and their changes and cancellation policy.Thank You,[redacted]

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Mr Hotel Manager and travel baseball families,

I'm sure their will be other travel baseball families REQUIRED to use this hotel through [redacted] Baseball. BEWARE!!! Check your credit card statement for false charges. What should of been a simple change of reservation from Friday /Saturday to Saturday only, has become a battle of deception and false charges.This is ridiculas. Mrs [redacted] sent a e-mail to all players families "that for any changes to reservations call the hotel direct, you are on your own" Are you telling me that reservation changes are not allowed? The change was made a week in advance through Days inn reservation name with the same name and the same credit card information that the original reservation was made. I have a copy of the e-mail that Mrs [redacted] sent out. This is clearly a error on the hotel side please correct.Regards [redacted]

Business

Response:

Days Inn [redacted],VAPhone ([redacted]Fax ###-###-#### I spoke with [redacted] this morning at 11:34 at that timed I informed her that Mr. [redacted] called to make his reservation for June 6th on May the 23,2015. Did not inform the person taking this reservation that he needed to motify a reservation that Ms. [redacted] made for the team . [redacted]front desk

Review: I was set to graduate from Liberty University on May 14th - My aunt reserved 3 rooms at this location as it was the only place we could find close to the University. Upon arrival, the manager was nice, told us that our rooms were not cleaned yet and asked if we would come back at 1pm - we left went to lunch and came back at 1:30 - at that time I was checked into room 43. Upon entering the smell of musk and smoke almost overtook me, one of the other rooms had a air sanitizer running in it to get the smoke smell out. We dropped off our belongings, and left for the University and then dinner - upon returning I discovered a nasty used towel hanging in my bathroom, upon further inspection I found nasty dirt mens underwear and clothing in the dresser. I went to the office to complain and tell them about it - I asked for the manager or owner - the 2 men standing there pointed to a foreign guy Rauf Chandry - who never acknowledged me - the 2 gentlemen proceeded to look into who cleaned the room and discuss that they had constant problems with her. I explained that I did not give a [redacted] if they had problems with her only wanted my room cleaned and an apology - this is when Mr Chandry spoke up and told me to get out of his motel. I left the office, my husband went down there, then both of us - long story short eventually the cops were called and we were told that the owner did not want us there any longer - so at 11:30pm with 3 kids and many miles from home, we left. After leaving our family members witnessed the main come in, remove the dirty towel and clothes, put the pillows back on the bed and check someone else into the room within 30 minutes of our departure - this place is a rat hole and is extremely nasty!!! We were told out $400 would be refunded - which I am waiting on but feel that I should be compensated for the trouble that I was put through when a simple apology and cleaning would have solved the problem.Desired Settlement: Compensation for having to move 3 kids, one who was already asleep (5 years old) at 11:30 at night during a time when there were few rooms to be had due to all the commencements happening all over the state. Not to mention that my graduation was ruined since we had to travel so far away to find a room and could not get back to Lynchburg for the 7:30am commencement check in.

Business

Response:

As you know Mrs. [redacted] checked in with me personally on May 13th along with 2 other rooms that family had made reservations. Mrs. [redacted] did check in around 1:30pm and at that time there were no issues reported. Later that evening I got a call from the owner to come down to the office. When I came in Mr. and Mrs. [redacted] were very loud in the office. I approached them and asked about the issues and they both got louder and louder, I asked them to wait until we had another guest checked in and out of the ofice. They then got into my space and was yelling and pointing at me almost touching me complaining about the owner. He did tell them that they could leave.By this time everyone in the office is upset. Mrs. [redacted] is saying that the owner cursed her and the employees and another guest witnessed that he did not curse at her. At this point with everyone yelling I asked what was the problem and that I would fix them. Once again they were in my space and even more aggressive, so I called 911 feeling threatened. They did not want me to fix the room they just wanted to yell and make noise in the lobby. After the police got hear I think I heard an officer tell Mr. [redacted] that if he didn't control himself he was going to jail.After they left I personally inspected the room and did find a bath towel on back of the bathroom door and a pair of men's underwear and pants in a drawer. The room was cleaned and rented for the night. One of the family members came over and apologized to me for their issues.Any other questions, feel free to email me.[redacted] Property ManagerDays Inn Bedford

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

They only truth that [redacted] said in the response was that she checked me into the motel.

Regards,

Review: This motel has a sign saying 39.99 for single ouccpancy. Ive been being charged for double occupancy and only have one room that is at 39.99 and is always occupanied when I come to stay here. And they have kept my deposit because I had an extra body stay with me on 3/20/2015.Desired Settlement: I would like refund of amount remaining of rate as single occupancy and my deposits of 20$.

Business

Response:

Company states: We do not have rooms for that price. The special we had was just Monday - Thursdays. The special was only for one person. She had more people with her and their was high traffic. We told her we would not rent her a room anymore. We gave her the $20.00 deposit back. When she signed for the room she agreed to the price she paid.

Consumer

Response:

I am rejecting this response because: it was only myself who stayed in room. And I do understand that the room was 39.99 mon-thursday. As far as traffic goes, I was staying at days inn waiting for my apartment to be finished renovating. So yes during the day I did have some family and friends come visit during the day times hours. I didnt know it was against the law or regulations to have friends or family visit during the day. Nor did I know I couldnt have my boyfriend over for inimates relations in the evening even tho I was paying $66.00 for double occupancy. Which I believe does mean two people, correct? So if im paying for double occupancy I will have whom I please stay the evening with me... And as far as the mon-thurs rate of$ 39.99, I stayed for two months at days inn and was by myself and I never paid 39.99 for a room because apparently there was only one room at that rate and it seemed to always be rented out. But sign was still up as if a room was available. Isnt that false advertisement? So I think I should mayne contact a lawyer.

Review: I encountered a nightmare at this hotel and want to warn anybody so this never happens to you, I made my reservation online, when I arrived they gave me my room key but when I entered my room I realized this wasn't the room I booked online so I called the office they told me to come to the lobby and switch rooms, so when I did they didn't have any rooms available for what I booked for so I said I want a refund and I will find somewhere else. . . Instead of a refund they DOUBLE charged me TWICE and they said that they didn't, I showed them on my phone my bank account showing two separate charges and NO refund, they still refused to admit they made a mistake, so I called my bank [redacted] spoke to a supervisor who confirmed to the hotel that they DID in fact charge me twice, so I leave with no room and charged twice that was linked to my bank account so I have to wait to see if this hotel is honorable or deceptive and will reverse both charges they did against my account, I feel at this point I am not getting anywhere with them and they refuse to accept that someone in their hotel office made an error so I find myself looking into filing a small claims case against them I was double billed at $77.15Desired Settlement: I want a full refund in the amount that I was double charged total of $154.30 that was $77.15 and then instead of refunding me for my room which I never stayed in they charged me again, so I am owed a total of 154.30

Consumer

Response:

complaint #[redacted]. has been resolved the business reversed both charges

Review: Horrible Place with Toilet Not working, Plunger wrapped in plastic sitting in bathroom, lights not working. Checked in at 11 PM with wake up call for 4.30 AM. Tweeker Couple upstairs was banging on the bed and floor, really , really loud. I called the front desk at 1 am, No Answer. The motion detector light by my vanity kept coming on with the commotion upstairs. Needless to say I could not sleep, missed my wake up call and lost my money at the refuge where I was trying to hunt. the next day I saw an extra $ 10 charge on my bill, ob calling the front desk guy " lucky' tells me that it was a Dog Charge ??? my dog slept in his crate in my truck at night.

Also, room was filthy and sheets were dirty, pillows were lumpy. Bed looked like it would harbor some animal life.

Upon calling again I was told No Problem owner [redacted] will call and we will refund your money. needless to say No Call and No Refund. Called twice with same results. Stay Away from this place !Desired Settlement: Refund my $ 55 room charge, and the EXTRA $ 10 Dog Charge which I did not agree to, and was charged behind my back.

Business

Response:

not agree with his complaint. the room customer stayed in was recently refurbished. newly painted new carpet and tile.the way he stated , if he didn't liked the room he should come back and tell us ride the way that he don,t like the room , he need refund.he argued to get cheep cheep rate upon check in time. dog stayed in the room.buttom line is he didn't want to pay for the dog. The best I, can do refund $ 10.00. I have to pay my bills too. [redacted] ( manager at days inn )

Consumer

Response:

In the comments below, the owner/Manager [redacted] is diverting out attention from the main issue of the room being unsuitable for rent as the Toilet was nonfunctional, as were the two lights. The employee “ [redacted] “ came and fixed one of the lights, the other still did not work. At 11 PM I had not used the toilet and was unaware that it was not working, as I was unware of the couple in the room above who would eventually make so much noise and disturbance that the motion detector lights on the Vanity Mirror kept coming on. As I stated earlier I called twice at approximately 1 AM and no one answered the phone at the front desk, so, I was forced to endure the noise and disturbance all night long and was unable to sleep. I had a wakeup call for 4.30 AM because I was registered at the Sutter Refuge for Duck hunting, I had a lottery number to be able to get in.The paint, carpet and tile have no relevance to my complaint and the room did not appear freshly painted. I had asked for a smoking room on the ground floor so that I could park in front and carry my guns, and hunting equipment in and out of the room. As I sated earlier that I have been going to Yuba City in excess of 15 years in order to hunt, so on a subsequent visit I stopped by the Mottle and met with “ [redacted]” another employee who claimed it was his first day at work but he also stated that he was very familiar with the Motel and its ownership and management. On the front desk is a big sign from the management stating that if you have any problem or are unhappy with your stay please take a card provided below and call us so that we can help your situation and make your experience better. True to their poor management style there were No Cards available and when I asked [redacted] for one he said there were No Cards available for him to give me one.Attached are the photos of the front desk and the kennel in my truck where my dog sleeps, as I stated earlier my dog did not sleep in my room. At this visit I again asked for [redacted] and the said he was not available even though he lives on the premises. I called the next day and spoke with [redacted] the owner/manager- he was very rude and argumentative, but did offer to credit me back an additional $ 20 which added to the offered credit for the dog charge of $ 10 ( they added that to my credit card without my knowledge ) the total charge was $ 65.By Checking in at 11 PM and getting a wakeup call at 4.30 AM I was going to be in the Motel for only 5.5 hours and yes, it is my prerogative to look for a cheap place. At [redacted] I get $ 58 all-inclusive with No pet charge, as pets are allowed freely in their rooms. There are No [redacted] in Yuba City.In summary this is a way below par and unclean establishment that tries to defraud visitors from out of town, and place charges unbeknownst to the customer. They have taken this rip-off hospitality mentality to a new low, and should be shut down and forced to upgrade their sound proofing and other facilities to reflect a more welcoming establishment.I am not satisfied with a $ 30 refund and wish to get all my money backThank you for taking my complaint in the true and serious nature that it was made with. I regret the sideways photos but they can be rotated to view.Regards,[redacted]

Business

Response:

$ 10.00 was already refunded for the dog fee. few days we had a discussion and Mr Anil was a agreed to take another $ 20.00 refund over the phone. But now in the complaint he need full refund . We are refunding him almost half of the money. It don't mater how he stayed. That's the best I, do. if want that $ 20.00 to be refunded , he can call us any time .Thank you Revdex.com [redacted]

Consumer

Response:

I am rejecting this response because: [redacted] continues to falsify the facts, The room was not fit to be rented with a broken toilet that did not work, the lights did not work, the walls are paper thin- see other guest who have complained too, due to the thumping noises from upstairs the vanity lights kept coming on and off. They have a sign on the front desk that says " please contact me so that we can take care of your problem" but no cards were available to contact anyone. Nor did they respond to any of my requests. They charge me the extra $ 10 with out my permission and without even telling me ? is that how you do business ?I am a former hotel manager from the [redacted] in San Francisco and I know how guest should be treated, certainly not like this and the owner manager is accusing me of being cheap, I was planning to spend only 5 hours in the hotel room and had a wake up call at 4.30 AM. Owner [redacted] says- does not matter how he stayed ? so, is he the judge and jury ? or does the paying guest have say in the matter.In summary this complaint is not resolved and I will not take the $ 30 that this cheap man is offering me. I think this motel needs to be shut down and upgraded to a better standard before they are allowed to take in any paying guests.Thank you for reviewing my complaint and I i will continue to work on this matter with other authorities until I get a full refund.Sincerely,[redacted]

Review: My husband and myself made reservations at the Days Inn on Granite Dr.in Rocklin, Ca..I made a reservation for 78.00 per night, when we checked out the charge was 120.88 and the manager would not refund the over charge. As a result we had a discrepancy with our bank.Desired Settlement: Would like a billing adjustment.

Business

Response:

Business states that they have spoke to the consumer directly. They explained the misunderstanding, offered a discount on a future stay and the consumer accepted . Business considers the matter resolved.

Review: We left a letter to be mailed and we were assured it would be mailed that day. The letter never arrived at our credit card business The letter contained our credit card payment which was a very large check amount. The check is now lost and we are concerned about where that check is. We called them three times and were told the manager would call us. He never did. That was three days ago.Desired Settlement: We would like a phone call to us at my cell phone since we are still on vacation. That number is [redacted]

Business

Response:

Business states that they did indeed mail out the letter requested. The business has no control over the letter once it is in the possession of the US Postal Service. If the consumer is concerned she may cancel the check.If consumer still wishes to speak to management, please call [redacted] and ask for [redacted]

We booked a room at the Motel online in less than twenty four we needed to cancel the reservation but was denied.We booked a room at the Motel online in less than twenty four we needed to cancel the reservation but was denied.We booked a room at the Motel online and in less than twenty four hours we needed to cancel the reservation but was denied. We were told that regardless it would cost us seventy dollars. After my husband asked for an explanation of why we had to still pay for the room if we were not able to stay there. He was transferred to someone else who told him they would see what they could do and let us know by May 3rd 2016. This means nothing when they are well aware that our reservation is set for April 30th 2016. This is not an acceptable way to do business. We feel totally cheated.Desired Settlement I would like a refund. If cheating people out of money is their policy and practice I would also like for them to change this as well. It should not be legal to cheat people in this way.

The days inn company sent me an email offering a discount if I book with them online. upon booking, they will not honor their discounti was searching online for a hotel room, I found one at days inn.com. I left that website to search other deals. while I was searching I was sent an email with an offer for my "loyalty" that stated if I booked with them I would receive a 15% discount. upon calling and contacting days inn they stated that they could not honor the discount. they stated it did not include weekend days. it does not state that in the fine print. [redacted] who I was speaking to told me that it was not honored by this location, they sent me in the email the verbal description and a photo of the exact location and still would not honor it. bait and switchDesired Settlementremove their deceitful advertising in the email. a discount on my upcoming stay. 15% was offered, 50% for my time on the phone. 1 hour and the inconvenience of their refusal to honor their advertising. I will be happy to forward the email for review

Review: We had a verbal agreement, extending our reservation at this motel. The employee involved entered wrong check out day but did not inform us, I only found out much later when I tried to pay for the next few days on reservation just to find out we have to check out in a day and we cannot fix it due to them being fully booked. We are now in an unknown town with nowhere to stay for the remainder of our time here, all remaining hotels also appearing to be full, with the fault being on the employee's shoulders. So far we have been offered no resolution other than being given a phone number to another, also booked, hotel.Desired Settlement: The hope is this is resolved today, outside of the Revdex.com, so we have a place to stay, though as that seems unlikely, I would like some sort of compensation for this extreme degree of trouble.

Business

Response:

This guest made his original reservation on 6/6/13 at 511pm with the check in date of 6/10/13 and checkout on 6/27/13. Then on 6/20/13 at 1254pm the guest came to the front desk and changed the checkout date of his reservation from 6/27/13 to 6/29/13. The guest was locked out of their room on 6/27/13 due to the fact that their credit card was declined and at 708pm the guest opted to pay with cash. At this time the guest wanted to extend their reservation to allow them to check out on 6/30/13 and the front desk clerk informed the guest that would not be possible as the hotel was completely sold out on the night of 6/29/30, so they would have to check out on 6/29/13. Guest came down on the morning of 6/29/13 and said that he had been told that they could check out on 6/30/13, so the Assistant Manager was on duty and researched this claim and found it to be false as the hotel had been sold out for the evening of 6/29/13 for over a week due to a large event in the Wisconsin Dells. The guest asked the Assistant Manager if there were any other hotels in the area that had availability, and she gave the guest the names of the area hotels and informed the guest that she was not sure of their availability, but that they could contact them about that.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

This is not true, the desk clerk I spoke to on the day I reserved for the "29th" was actually supposed to reserve my stay to have a checkout day of the 1st of july. She confirmed that would be alright and she would make the changes. This was not a manager I spoke to at the time, but she did confirm the room would be available.

Business

Response:

As it was stated in my original response this guest was unable to pay for the room they were occupying at the time. Guest was locked out of room before they were able to pay for current room charges. At that time the hotel was already booked for night in question. They guest signed a registration card stating the check out time and date. There was no verbal agreement to extend past the registration date. Guest had no way to guarantee reservation to extend further. Hotel requires guarantee of reservations with valid credit card, guest was not able to provide.

The Manager charged me a Pet Fee without notifying me and placed this charge on my CC without authorization from me. On July 6, 2015 I went on line a booked a room at this Day's Inn. I received my on line receipt with my confirmation nbr XXXXXXXX for a total of $110.86 Under the rate info on the receipt it does state that local taxes may be added. it does NOT say that there could be additional charges for PETS nor is there any box to check for pets while making the reservation. I Checked in on July 10th and was handed my key. I was not ASKED by the clerk if I had a pet. For the past FOUR years I have stayed in this very same hotel and have NEVER been charged a pet fee. I was attending a dog show and had three of my dogs with me. Once checked in I had issues with the toilet not flushing and the manager came into the room and at that time noticed my three dogs in their crates. I'm assuming after the toilet issue was resolved he went to check my reservation billing.. as the charged for $60.00 was applied to my bill on that date of July 10th. What he SHOULD HAVE DONE was come to me with this extra billing to discuss it. HE DID NOT. The charge for $60.00 was applied without my consent and knowledge. If I had known he was going to charge this additional money, I would have checked out. There are many other choices of hotels and plenty that Do not charge a pet fee, or if they do, it's very minimal. Desired SettlementThe resolution I'm seeking is a refund of the $60.00 for the pet fee. this is based on the facts as provided above. When I spoke to [redacted] the manager he was not willing in any way to listen to me, he kept interrupting me to speak. He was very rude and not hospitable. I am a senior citizen and have to watch my expenses very carefully due to my limited income. I'm also a very conscious pet owner and I'm very respectful of the hotel property. I left my room in pristine condition. I also made sure I picked up after my dogs in the lawn.. and this is more than most people do when they visit a motel.

Review: I had a reservation with Days Inn through Booking.com and I cancelled it a week in advance as noted on the email below.

I was charge anyway for this room. I assumed that it would be easy to show their mistake and have this corrected, but the attitude of this hotel is absolutely outrageous.

First I was told that it was not their problem, since this was booked through a third party (booking.com) I would have to deal with them. Also that the made the charges.

I called them and they told me that this was absolutely not true, that they cannot make the charges, only the hotel can.

When they called the hotel they lied to Booking. com saying that I stayed there. I can prove not only with my credit card and miscellaneous charges that I was in another hotel and another state at the same time, but I can have many witness than can prove this (to my understanding not only to charge me for a service that was not provided but to say that I was physically there when I was in another place could be a serious issue, not just a civil one).

I complained, proved that the room was cancelled one week in advance, showed prove that I had a charge for a different hotel at the same time and day in another state, and they have not done anything so far

[1]Booking.com Cancellation

Your reservation at Days Inn and Conference

Center of LaCrosse is now canceled. We're in the process of updating

your information. Soon, this change will be visible everywhere.

[2][IMG] [3]Days Inn and Conference Center of LaCrosse 101 Sky

Harbour Drive La Crosse (Wisconsin), WI 54603, United States of

America Phone: +16[redacted]

Booking Number[redacted]PIN Code 8533 Check-in Saturday, June 6,

2015 (3:00 PM) Check-out Sunday, June 7, 2015 (10:00 AM – 11:00 AM)

Booked by Eduardo Fernandes ([email protected])? Booking

first made on Wednesday, May 27, 2015, 23:19:55 [CET] Last

modification made on Sunday, May 31, 2015, 20:24:35 [CET] Total

cancellation cost US$ 0 Customer Service Information Support in

English: 1 (888) 850 3958 Support in Spanish: 1 (866) 938 1297 When

abroad : +44 20 3320 2609Desired Settlement: In addition to the refund they should apologize for telling me that the problem was with booking.com and making me waste time, and not saying the truth that I spent the day there when I can easily prove that they are wrong.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They have refunded it, can I close?[redacted]

We stayed at this motel on April 15 and tbe power went out around 7am during onr of my disabled wifes breathing meds. We was told there was nothing they could do and no idea how long. My wife needed electriciy....to breath...not to do her hair. We left in the dark,no showers or breakfast or any concern to my wifes disabilityDesired SettlementFull refund. Please do not let this happen to another disabled person.

Review: I fully anticipated to spend two nights at the [redacted] with my wife and three daughters, as my oldest daughter had a softball tournament in the area. However, one of my daughters had a school commitment on Friday that was moved from early afternoon to the evening, preventing our family from driving down very late on Friday night. When I was informed of the school event schedule change, I called [redacted] right away but was informed that I could not modify the two day reservation to one day. I was told that there was a 3 day cancelation policy. I called two days in advance. I was also told that the email confirmation letter sent from [redacted] clearly noted the 3 day cancellation policy. The email confirmation did anything but clearly note the cancellation policy as it was buried in pages of broken sentences and sometimes unreadable format.[redacted] was willing to credit me $35.00. I understand it was a busy weekend yet would like a full refund for the Friday evening that I did not use, especially given the fact that I did call, in good faith, two days in advance and had a young family in tow where traveling late at night is not in our best interest. I hope [redacted] sees the value in that decision and has some consideration for changes in a customer's schedule.Desired Settlement: Full refund of $112.62 for the Friday night stay that I attempted to cancel two days in advance.

Consumer

Response:

At this time, I have not been contacted by Days Hotel Midtown regarding complaint ID [redacted].

Sincerely,

Review: Made a reservation to stay one night at the Days Inn Hotel, on FridayOctober **, 2013, myself, my mother and nephew. We were promised a queensize bed and a rollaway couch that turns into a bed, what we got was aking size bed and a spring mattress that was extremely uncomfortable tosleep on. My mother and I sleeped on the bed, but my nephew wasn't able to sleep on the spring mattress, which resembled a military cart. This wasnot what we had paid for, they told us we were getting a couch-bed butthat's not what they gave us. The following morning we complainted about this, but the hotel assistant manager said that nothing could be done, in the form of a discount, because we paid thru motels.com. There were otherbroken promises, such as size of rooms, limited facilites and kitchen area.Desired Settlement: We think we deserve a partial refund in the order of 33%, because1/3 of the sleeping arrangement wasn't furfilled. We think this would bea fair resolution. However, we will never return to this hotel, becausethey promised other services, which they didn't furfill. Examples: 1. Size of rooms 2. No hot tub 3. Limited breakfast

Review: we made reservation in days inn on dec * 2014 we paid went to the room and saw the jacuzzi etc dirty we came back and said we want to check out he said well we will get a person to clean it we said we also asked for non smoking and the area smells heavy of smoke he said he will give a room higher up I said my wife is highly pregnant and can;t go up to 3rd floor no im not giving you back money

the following day I called and the next person kevin perhaps said if it was for 10 min I would refund it I said we ran to the room and came right back

he said no not giving back money please helpDesired Settlement: FULL MONEY BACK

Review: I paid for a room at this inn. Everything seemed to pass with the rate I paid however, the bed and the pillow were not in working order. The pillow cases and the bedspread were fine. It's the bed that was very verymushy. It's way too worned out. The center of the bed sunk-in a lot. Andthe pillows were too high.Desired Settlement: The Inn needs to fix these items.

Review: My complaint is in regards to how my family was treated by the owner and general manager of Days Inn. On the morning of 26 September, 2015, I had just gotten off of work. I had gone to visit my daughter and her mother in their room that I paid for, as well as pay for an extra few days, because the person who I spoke to on the phone said that the room she was currently in was still available and that I could pay for the room. This was all due to the mother's home having a fire. The landlord didn't pay for the room, so I paid out of my own pocket to ensure that my daughter wouldn't be sleeping out on the street. But back to the complaint. I had gone to my daughter's mother's room to check on her and my daughter. My daughter was in school and the mother had stepped out for a moment. The phone in the room rang and when I answered a woman claiming to be the general manager was very rude to me. She asked me who I was, what was I doing there, and telling me that I wasn't supposed to be there in a very rude tone and hung up. Then, my daughter's mother comes in the room upset and tells me that the owner of the hotel was very rude to her and demanding that she leave and even called the police. The owner refused to allow me to pay for a few more nights, despite me being told that they had rooms available all weekend. This made my daughter as well as her mother very upset. And this, in turn, angered me quite a bit. It angered me because of hoe unprofessional and rude the owner and general manager were. We are currently speaking to an attorney about this matter and may, more than likely, pursue litigation. What we experienced was uncalled for. I was a paying customer and was treated this way for no reason whatsoever. I was not rude to them.Desired Settlement: I'd like a full refund for every day that I paid for, as well as a formal apology to my daughter's mother for the rude behavior of the hotel owner and general manager from whoever owns the Days Inn chains. I also want assurance that this will not happen again. Because if if the owner and general manager treat paying customers like that, then perhaps they need to find another profession or learn how to treat people with respect.

Business

Response:

[redacted] was a guest at our hotel from Sept. 13 to Sept. 26, 2015. Ms. [redacted] had a fire in her apartment so the American Red Cross placed her with our hotel, the Days Inn of [redacted] for six days. She was due to check out on September 19, 2015 and Mr. [redacted] paid for an additional three days after which Ms. [redacted]`s mother paid for two more days. At this point Ms. [redacted] was due to check out on Sept. 24, 2015 and the [redacted] organization agreed to pay for an additional two days. At this time, Thursday, Sept. 24, 2015, I spoke with Ms. [redacted] and explained to her that we were sold out for the upcoming weekend and we could not extend her stay past Friday night, Sept. 25, 2015. She seemed to understand and told me she would find somewhere else before then.In the complaint Mr. [redacted] said we refused to allow him to pay for additional nights and that he was told we had rooms available. We have no records of Mr. [redacted] calling or speaking to anyone that Saturday, Sept. 26, 2015, including myself or the owner.We are extremely sorry that there were no rooms available for Ms. [redacted] to stay longer, however the hotel is due the money for the time she did stay here as our guest.Sincerely,[redacted]General ManagerDays Inn [redacted]

Review: THE HOTEL WAS A DUMP BUT I WASN'T ABLE TO GET A REFUND ONCE I GOT TO THE HOTEL AND SEEN IT.OUTSIDE OVER ALL WAS HORRIBLE BUT THE ROOM WASN'T AS BAD AS THE OUTSIDE HAD TO PREP ROOM BEFORE CAN STAY THERE! ON MY SECOND NITE MY KEY CARD WASN'T WORKING TO LET ME IN THE ROOM I WENT TO THE FRONT DESK 3 TIMES FOR ASSISTANT. THE YOUNG MAN BY THE NAME OF [redacted] TRIED TO HELP ME HE CALLED MAINTENCE AND THE HOTEL MANAGER NO ONE RESPONSED TO HS CALL I WAS OUTSIDE FOR AN HOUR AND A HALF WITH MY SON TRYNG TO GET IN THE ROOM.BUT THEN THE NITE ATTENDENT WENT BACK TO THE FRONT DESK AND LEFT ME THERE. WENT TO THE OFFICE EXPLAIN TO HIM THAT I WAS LEEAVING BECAUSE NO ONE HAS COME TO LET ME IN HIS REPLY WAS I TRIED TO CALL THEM.I NEVER WAS OFFERED ANOTHER ROOM FOR MY INCONVINCE.Desired Settlement: I WOULD LIKE THE WHOLE REFUND TO BE CREDIT TO MY CARD I USE OR REFUND THE NITE THAT I DIDNT STAY AT THE HOTEL DUE TO THERE NEGELECT!

Business

Response:

Revdex.com

ID [redacted]

Dear Contact:

Thank you for notifying our office of the concern filed by [redacted], at the Days Inn property located in Richmond, VA. We are sincerely sorry to hear we did not provide the guest, with an excellent Days Inn experience. You can count on our team to help resolve your concerns.

To assist Ms. [redacted] in reaching a resolution, I’ve informed the property’s general manager of the situation. The general manager will contact [redacted] by June 26. As a company, we’re committed to delivering a great experience with every stay with us.

If for some reason his concern is not resolved, please contact me directly at [redacted] and I will personally help address her needs.

Review: I made reservations through Hotels.com before bringing my basketball team to Pittsburgh for a tournament. I confirmed that other adults (parents of my players) could check in without me being there on the evening of the 27th of June. As I headed to the area myself, I began to get texts from players and parents that the rooms were disgusting and they thought that the rooms were unsafe. I took the time to stop and check out the situation myself. Upon arrival, I found that the 3 of the 4 rooms appeared to be generally clean, but that they had an odor to them; in one room, the odor was so bad that I couldnt spend more than a few minutes in there. The player and parent refused to bring their bag into the room because they were afraid that the room would make their materials smell. Three of the rooms had this smell. The fourth room appeared not to be clean.I found that the parents had already spoken to the front desk and that were told that there was no cleaning staff at the location and there would not be until the following Monday, 7/1. In fact, the players were originally placed in a dirty room and the hotel had to find a way to make room for them as they had no one to clean. This was probably the fourth, dirty room.I immediately called Hotels.com and was told to have the people check out and they would start the refund process.As the players and parents checked out, a staff member at the Days Inn (wearing a Super 8 t-shirt) told us that he didnt blame us for leaving; he would too. The people stayed two doors down at a Holiday Inn Express.Upon calling Hotels.com, they told me they had to contact the hotel before issuing a refund. After being on hold for some time, I was informed that the hotel denied all of the concerns we had, and said that not only were the rooms fine, but that no one had complained to the staff about the concerns and that no one had the chance to make the situation right.This is a complete fabrication and I have 5 adults and 7 players that can confirm the above story if need be.I have already complained to Hotels.com and they informed me that the best that they could do was a $50 credit with Hotels.com. I will need to dispute the other two rooms that I purchased through PayPal, as that is how I paid for those two rooms.[redacted]Desired Settlement: A complete refund at the minimum.